WO2016175354A1 - Dispositif et procédé de conversation intelligente artificielle - Google Patents

Dispositif et procédé de conversation intelligente artificielle Download PDF

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Publication number
WO2016175354A1
WO2016175354A1 PCT/KR2015/004347 KR2015004347W WO2016175354A1 WO 2016175354 A1 WO2016175354 A1 WO 2016175354A1 KR 2015004347 W KR2015004347 W KR 2015004347W WO 2016175354 A1 WO2016175354 A1 WO 2016175354A1
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WO
WIPO (PCT)
Prior art keywords
response
voice
user
conversation
question
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PCT/KR2015/004347
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English (en)
Korean (ko)
Inventor
이영근
김승곤
임완섭
임성환
김우현
이영호
김두호
Original Assignee
주식회사 아카인텔리전스
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Priority to PCT/KR2015/004347 priority Critical patent/WO2016175354A1/fr
Publication of WO2016175354A1 publication Critical patent/WO2016175354A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/16—Sound input; Sound output
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems

Definitions

  • the present invention relates to an artificial intelligence dialogue apparatus and method for supporting a dialogue between a person and a robot.
  • Chat is a computer or a portable terminal to support the conversation with the other party over the network, it is widely used in the form of chat window messenger.
  • chat robot technologies As the necessity increases as a means of communication using natural language between humans and computers (robots) in intelligent agents, various chat robot technologies have been proposed.
  • the conventional technology simply answers based on the user's input.
  • the passive dialog engine providing only provides a user with not only a lot of heterogeneity, but also requires the user to induce a conversation, the flow of the conversation and the user's interest in the conversation are sharply dropped.
  • An object of the present invention is to provide an artificial intelligence device and method for supporting a natural conversation with a user without departing from the present invention.
  • an artificial intelligence dialog device may include an input response analysis unit analyzing an input user response, and selecting at least one response scenario among preset scenarios according to an analysis result to respond to a response and a question about a user response. And an output unit for outputting a response control unit for outputting an output command and a silent or conversation start voice, and outputting a response voice and a question voice according to the output command of the reaction control unit.
  • the artificial intelligence dialogue apparatus and method according to the present invention actively proceeds a conversation in the order of question transmission, user response reception, and response response to a user response based on a preset scenario, thereby providing only a predetermined answer according to a user input. Rather, it leads to active conversations, thereby minimizing the heterogeneity of the user by conducting conversations with the conversation engine, and enhancing the interest of the conversation.
  • FIG. 1 is a block diagram illustrating an artificial intelligence conversation apparatus according to an embodiment of the present invention.
  • FIG. 2 is a flowchart illustrating an artificial intelligence conversation method according to an embodiment of the present invention.
  • FIG. 1 is a block diagram illustrating an artificial intelligence conversation apparatus according to an embodiment of the present invention.
  • Artificial intelligence communication apparatus includes an input unit 100 for receiving a voice from the user utterance, Speech To Text (STT) unit 200 for converting the voice received by the input unit 100 into text, Input response analysis unit 300 for receiving the STT conversion result and analyzing the user response, and at least one response scenario selected from the preset scenarios according to the analysis result, and outputs the response command for the user response and the question And a output unit 500 for outputting a response control unit 400 for transmitting a silent or conversation start voice and outputting a response voice and a question voice according to an output command of the reaction control unit 400.
  • STT Speech To Text
  • Input unit 100 receives the user's voice through the microphone of the artificial intelligence chat device.
  • the artificial intelligence dialogue apparatus performs the output of the question to the user, the input of the answer from the user, the output of the response to the response to the user and the output of the next question according to the response output to the user in order.
  • the question according to an embodiment of the present invention is provided at the beginning of a conversation with a user and is expressed by a conversation start voice.
  • the conversation start voice is the first question provided through the output unit, or when the silent sound is output, the conversation proceeds in the order of the response voice and the question voice output from the user's first voice input.
  • one conversation Supports natural dialogue between the user and the AI dialog within the subject.
  • the output unit 500 outputs a conversation start voice, which is a question voice for starting a conversation, based on the application execution environment information before starting the conversation.
  • the first embodiment outputs a conversation start voice, which is a question voice, and the conversation proceeds in the order of the user's answer, response voice, and question voice output.
  • a conversation start voice which is a question voice
  • the conversation proceeds in the order of the user's answer, response voice, and question voice output.
  • silence is output
  • the voice input of is the starting point of the conversation and the conversation proceeds in the order of response voice and question voice output.
  • the application execution environment information may be at least one of a built-in scenario database, a user's personal information, a user's behavior pattern, a record of a previous conversation, and surrounding environment information. If the record of previous conversations is about a company's project, as the application runs, it outputs the question, "How did the project go today?"
  • the output unit 500 is a question to start a conversation, not a question related to the company, "good weekend. Is the weather good? ”
  • the output unit 500 does not only provide only a predetermined answer based on a user's input, but also provides a user with a question of an appropriate topic as the application is executed, thereby providing a conversation. It's a natural way to start and provide a customized conversation.
  • reaction control unit 400 not only commands to select and output a response and a question for a user response from a pre-stored list, but also generates a new response and a question for the user response. It is also possible to print.
  • the input unit 100 receives a user's voice input in response to a conversation start voice output or after a silent output, and the STT unit 200 inputs a result of converting the voice of the user into a string.
  • the answer analysis unit 300 is provided.
  • the input response analysis unit 300 analyzes whether or not the user answer converted into a character string corresponds to a predetermined answer type.
  • the structured scenario database stores and manages the selected answers, the general answers, the answers that you want to repeat, and the unrelated answers by their types.
  • the selective answer is a type in which the classification according to the answer selection is clearly defined in the user's answer to the question, and examples thereof include positive / negative, spring / summer / fall / winter, and the like.
  • the general answer is a type of ambiguity and multiple choices for a question, such as the answer to the question “What kind of exercise do you like?”.
  • Repetition is the type that the desired answer corresponds to the answer you want the output to ask again.
  • the output unit 500 re-outputs the question immediately output.
  • the artificial intelligence dialog device is to modify the scenario based on the user's answer to extract and provide the answers and questions sequentially or to query the user again the question of the category corresponding to the first question It is also possible.
  • the input response analysis unit 300 determines which category of a predetermined category the input user's answer belongs to, and displays the result. For example, when it corresponds to the optional answer type, it is determined whether the user response input through sentence analysis is affirmative or negative for the question.
  • the reaction controller 400 selects at least one reaction scenario from among scenarios stored in the instrumented scenario database according to the analysis result, and responds based on a reaction scenario according to a subject to which a user answer is applicable. And generate an output command for the question.
  • the user can perform a natural conversation with the AI conversation device corresponding to his answer without any dissatisfaction.
  • the response control unit 400 transmits a pause command signal to the output unit 500 when new voice data is received from the user during output of the response voice and the question voice of the output unit 500, and then input response analysis unit 300. Resample the responses and questions according to the analysis results according to the new voice data of).
  • reaction scenario selected by the reaction controller 400 is determined and modified in real time according to the user's response or the user's comment, and the reaction scenario is appropriately based on the instrumented scenario database. It is corrected.
  • the reaction control unit 400 changes the scenario (eg, “Would your friend get married? Where is the marriage ceremony?” Asking the first question on the topic and entering a specific event called wedding attendance). To continue the conversation).
  • the output unit 500 outputs text corresponding to the response voice and the question voice through the screen. Accordingly, even in a noisy environment in which the user cannot properly receive a voice from the output unit 500, the user may recognize the response and the question from the text output through the screen, and continue the conversation by uttering the answer. .
  • FIG. 2 is a flowchart illustrating an artificial intelligence conversation method according to an embodiment of the present invention.
  • an AI conversation method includes outputting a conversation start voice (including silence), receiving a user response (S200), analyzing a user response, and analyzing the result. Selecting at least one reaction scenario from among predetermined scenarios, extracting a response and a question based on the response scenario, and outputting a response voice and a question voice according to the extracted response and question (S400) do.
  • step S100 is a step of outputting a question voice or a silence corresponding to a conversation start question to start a conversation, and includes a structured scenario database, a user's personal information, a user's behavior pattern, and a previous conversation.
  • the conversation start question is extracted according to the application execution environment information which is at least one of the recording information, and the output information.
  • the dialogue is performed in response to the user's answer input by voice in the step S200 and in the order of questions.
  • Step S200 converts a user's answer input by voice into text, and provides a sentence for analyzing a user's answer.
  • Step S300 performs analysis by determining which type of response type the user answer corresponds to.
  • the dialogue is performed in the order of the first question, the user's answer, the response to the user's answer, and the question according to the response (when silence is output, the user's voice input, the response to the user's voice, the question according to the response)
  • preset answer types e.g., optional, general, answer you want to repeat, unrelated answer
  • the step S400 outputs the text corresponding to the response voice and the question voice through the screen, thereby providing the user with the response text and the question text visually as well as hearing, thereby supporting more accurate recognition of the user. .
  • step S600 is a step of determining whether the conversation ends with a criterion.
  • the user is confirmed to say goodbye for a predetermined time, if the user does not answer for a predetermined time or longer, the user for a predetermined time or more. If there is no answer, and if the end criterion, such as when there is no user's reply to the voice of the output unit calling the user, the conversation is terminated. From step S200 to step S500 are repeated.

Abstract

La présente invention concerne un dispositif et un procédé de conversation intelligente artificielle qui permettent une conversation entre un humain et un robot. Un dispositif de conversation intelligente artificielle selon un aspect de la présente invention comprend : une unité d'analyse de réponses d'entrée qui analyse une réponse entrée par un utilisateur ; une unité de commande de réponse qui sélectionne au moins un scénario de réponse parmi des scénarios prédéterminés en fonction du résultat de l'analyse et transmet une commande de sortie pour une réponse et une question à la réponse de l'utilisateur ; et une unité de sortie qui délivre un silence ou une voix de début de conversation et délivre une voix de réponse et une voix de question en fonction de la commande de sortie de l'unité de commande de réponse.
PCT/KR2015/004347 2015-04-29 2015-04-29 Dispositif et procédé de conversation intelligente artificielle WO2016175354A1 (fr)

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