WO2021261664A1 - Système de service touristique basé sur un dialogue vocal d'intelligence artificielle - Google Patents

Système de service touristique basé sur un dialogue vocal d'intelligence artificielle Download PDF

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Publication number
WO2021261664A1
WO2021261664A1 PCT/KR2020/013401 KR2020013401W WO2021261664A1 WO 2021261664 A1 WO2021261664 A1 WO 2021261664A1 KR 2020013401 W KR2020013401 W KR 2020013401W WO 2021261664 A1 WO2021261664 A1 WO 2021261664A1
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WIPO (PCT)
Prior art keywords
information
tourism
service
voice
user
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PCT/KR2020/013401
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English (en)
Korean (ko)
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안성민
박동길
이주용
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주식회사 오투오
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Publication of WO2021261664A1 publication Critical patent/WO2021261664A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/14—Travel agencies
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/903—Querying
    • G06F16/9032—Query formulation
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/903—Querying
    • G06F16/9032—Query formulation
    • G06F16/90332—Natural language query formulation or dialogue systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/01—Social networking
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue

Definitions

  • the present invention relates to a tourism service system based on artificial intelligence voice conversation.
  • it provides ease of searching through voice search, interactive search, selective search, and touch-type search, and at the same time simplifies the information search step to access tourism information.
  • It relates to a tourism service system based on artificial intelligence voice conversations that promotes ease and can provide information flexibly.
  • a search word is input into a search word input window to search for primary information. Then, the search result is checked by selecting a category again from the search result or by inputting a word or sentence to be included in the detailed search again.
  • search steps are as follows.
  • general information retrieval is a catalog-type retrieval that goes through several procedures using complex text retrieval, and has a disadvantage in that it is inconvenient to access information due to the complicated information retrieval procedure.
  • Patent Document 1 Korean Patent Laid-Open No. 10-2012-0096806 (published on August 31, 2012).
  • the disclosed prior art includes a receiving unit that receives a search term from a first user terminal and receives a selection search result from a search result list for the search term, a collection unit that classifies and stores the selection search result by region, and the first user terminal. and a determination unit that determines the validity of the selection search result according to location information, and a recommendation search word selection unit that selects at least one recommended search word to be provided to the second user terminal according to the result of the determination unit.
  • the user can conveniently use a practically useful search word.
  • this search method also simply suggests a search term based on the user's location, and has disadvantages in that it is inconvenient to search for information and cannot flexibly organize and provide information.
  • Patent Document 1 Republic of Korea Patent Publication No. 10-2012-0096806 (published on August 31, 2012)
  • the present invention has been proposed to solve the general information retrieval method as described above and various problems that occur in the prior art.
  • the purpose of this is to provide a tourism service system based on artificial intelligence voice conversation that simplifies the search step and promotes easy access to tourism information.
  • Another object of the present invention is to provide a tourism service system based on artificial intelligence voice conversation, which can overcome the limitations of providing information in the form of an existing catalog by flexibly providing tourism information in an interactive question-and-answer format.
  • Another object of the present invention is to provide an artificial intelligence voice conversation-based tourism service system that enables an immediate search on a smartphone without installing a separate application.
  • a user terminal including a voice chat service function for making a query and transmitting a question and answer by voice;
  • the user terminal provides a voice conversation service through a helper character for the voice conversation service, but it is characterized in that it provides tourism information in an interactive question-and-answer format.
  • the user terminal recognizes the input voice, performs natural language processing, calls an action for a voice conversation service, estimates the user intention contained in the recognized voice, matches the estimated user intention and parameters, and makes a query. , characterized in that it includes an action agent that outputs the obtained question and answer for the query through voice synthesis.
  • the action agent provides a voice conversation service for each service scenario, and uses any one of a question-and-answer type, information selection type, keyword combination type, ranking chart type, side scroll type, catalog guide type, and map link type. It is characterized by performing
  • the voice conversation tourism service server stores at least one or more of map guide information, navigation guide information, social network linkage additional information, restaurant guide information, accommodation information, and tourism product guide information through the tourism information database and social network.
  • service database to transform; a tourism service provider that provides a tourism service by extracting a service response through the service database to a query in which user intention and parameters are matched; and a service connection unit for transmitting a query to the tourism service providing unit in connection with the action agent of the user terminal and providing the query and answer obtained from the tourism service providing unit to the action agent.
  • the service connection unit generates a helper character for providing a tourism service, and provides tourism service information through the generated helper character.
  • the tourism service providing unit of the voice conversation tourism service server removes unnecessary information and images based on the user's intention and parameters among the information on the related search results, and provides tourism service information by composing flexible information. do.
  • the information retrieval step is simplified to facilitate access to tourism information, and information can be provided flexibly in a conversational format with users through information change, connection, and comprehensive information provision.
  • FIG. 1 is a conceptual diagram of a tourism service system based on artificial intelligence voice conversation according to the present invention
  • FIG. 2 is a schematic configuration diagram of a tourism service system based on artificial intelligence voice conversation according to the present invention
  • FIG. 3 is a configuration diagram of an embodiment of a tourism service system based on artificial intelligence voice conversation according to the present invention
  • FIG. 4 is a structure diagram of an app GUI that provides a tourism service to a user in the present invention.
  • FIG. 1 is a conceptual diagram of a tourism service system based on artificial intelligence voice conversation according to a preferred embodiment of the present invention.
  • the present invention relates to the complexity of catalog-type search through multiple procedures occurring in the existing text search, the inconvenience of installing a separate app, the complexity of accessing tourism information, and the inability to change, connect, and provide comprehensive information. is to improve
  • the smartphone which is the user terminal 100, recognizes the user's voice through voice recognition and natural language processing, and provides a welcome intent. run it In other words, "Welcome, this is a trip to Gangwon-do. How can I help you?" can be a welcome greeting. This becomes a form of conversation with the user.
  • the user's input voice is recognized through voice recognition and natural language processing.
  • the user's intention is estimated according to the recognized user's voice, and a query word is generated by matching the estimated user intention and parameters.
  • the generated query word is transmitted to the voice chat tourism service server, and a response is requested.
  • the received response is converted into a voice signal through voice synthesis and output, providing information search results in the form of a voice conversation with the user.
  • the user searches for information through voice input, which is more convenient than the existing text search, and by asking and answering questions in a conversational format, search and information are provided in the form of a conversation with the user. It makes it easy to obtain information.
  • FIG. 2 is a block diagram of a "artificial intelligence voice conversation-based tourism service system” according to the present invention.
  • (DB) 302 is a block diagram of a "artificial intelligence voice conversation-based tourism service system” according to the present invention.
  • the user terminal 100 recognizes an input voice, calls an action for a voice conversation service with respect to the recognized voice, provides a voice conversation service with the user, estimates the user intent contained in the recognized voice, and estimates the user intent and matching parameters to make a query, and to transmit a question and answer by voice, and for this, a voice conversation service function may be included.
  • the user terminal 100 may use a mobile device, and in the present invention, it is assumed that a smartphone is used.
  • the user terminal 100 may provide a voice conversation service through a helper character for the voice conversation service, but may provide tourism information in an interactive question-and-answer format.
  • the user terminal 100 recognizes the input voice, performs natural language processing, calls an action for a voice conversation service, estimates the user intention contained in the recognized voice, and then calculates the estimated user intention and parameters. It may include an action agent 110 that makes a query by matching and outputs the question and answer obtained for the query in voice.
  • the action agent 110 is expressed as a configuration separate from the user terminal 100 , but this is for explanation and is actually mounted on the user terminal 100 .
  • the action agent 110 is mounted on the user terminal 100 even if there is no separate mention.
  • the action agent 110 includes a Google Assistant function basically implemented in the existing Android-based system, a Google STT (voice-text/text-voice) function, a voice recognition function, and the like, and an artificial intelligence voice conversational service. It may include a UX (User Experience)/UI (User Interface) function, a function to utilize a helper character, and the like.
  • a Google Assistant function basically implemented in the existing Android-based system
  • Google STT voice-text/text-voice
  • voice recognition function e.g., a voice recognition function
  • an artificial intelligence voice conversational service e.g., a Google STT (voice-text/text-voice) function, a voice recognition function, and the like
  • an artificial intelligence voice conversational service e.g., a Google STT (voice-text/text-voice) function, a voice recognition function, and the like
  • an artificial intelligence voice conversational service e.g., a Google STT (voice-text/text-voice) function, a voice recognition function,
  • the voice conversation tourism service server 200 links tourism information collected through a tourism information database 302 that provides interactive tourism guide information and a social network (eg, SNS, You Tube, Twitter, etc.) 301 . It serves to configure interactive and flexible information and provide it to the user terminal 100 .
  • a tourism information database 302 that provides interactive tourism guide information and a social network (eg, SNS, You Tube, Twitter, etc.) 301 . It serves to configure interactive and flexible information and provide it to the user terminal 100 .
  • This voice conversation tourism service server 200 provides map guide information, navigation guide information, social network linkage additional information, restaurant guide information, accommodation information, and tourism product information through the tourism information database 302 and the social network 301.
  • a service database 230 that converts at least one or more of the information into a database, a tourism service provider that provides a tourism service by extracting a service response through the service database 230 to a query matching user intention and parameters ( 220), in connection with the action agent 110 of the user terminal 100, transmits a query to the tourism service provider 220, and transmits the query and response obtained from the tourism service provider 220 to the action agent (
  • a service connection unit 210 provided to 110 may be included.
  • a user who wants to search for specific information using the user terminal 100 which is a smartphone, inputs only core information to be searched for by voice into a microphone.
  • the action agent 110 is in an executed state.
  • the action agent 110 recognizes a voice input through a microphone through a voice recognition function, and performs natural language analysis and natural language understanding on the recognized voice through a natural language processing function.
  • the analyzed natural language is used to estimate the user's intentions contained in the recognized speech using machine learning, an artificial intelligence (AI) algorithm.
  • AI artificial intelligence
  • the intent of the query word queried by the user may be grasped based on information obtained by analyzing the voice input by the user and age, region, and occupation information obtained through the user information.
  • the final query word is generated by matching the user's intention and parameters. For example, when a user enters a trip to Gangwon-do, the user's information, season, time information, etc. are analyzed with an artificial intelligence algorithm to understand the user's intention, and tourist attractions or restaurants in the area suitable for the current season are used as parameters. Create a query word.
  • the generated query word is transmitted to the voice conversation tourism service server 200 .
  • the voice conversation tourism service server 200 transmits the query received from the service connection unit 210 to the tourism service providing unit 220 .
  • the tourism service providing unit 220 generates response information to the query by using local tourism information stored in the service database 320 and external tourism information acquired through a social network.
  • the service database 230 acquires tourism information of the corresponding region through the local tourism information database 302 , collects external tourism information acquired through the social network 301 , and converts it into a database.
  • map guide information of a specific area map guide information of a specific area, navigation guide information, social network linkage additional information, restaurant guide information, lodging establishment guide information, tourism product guide information, and the like can be comprehensively provided.
  • the generated response information is transmitted to the action agent 100 through the service connection unit 200 .
  • the service connection unit 210 generates a helper character that can provide the generated response information, and transmits the helper character and the response information together to the action agent 110 .
  • the action agent 110 converts the response information generated for the voice input by the user into a voice signal through voice synthesis, and transmits the response information as a voice through the generated helper character.
  • tourism information can be provided in a question-and-answer format as if having a real conversation with the user.
  • the method of providing information to the user is to provide a voice conversation service for each service scenario, but any one of a question-and-answer type, information selection type, keyword combination type, ranking chart type, side scroll type, catalog guide type, and map connection type In this way, a voice conversation service may be provided.
  • FIG. 4 is an exemplary GUI structure of response information provided to a user according to a user's voice input.
  • a related search result is performed on the voice input by the user, unnecessary information and images are removed based on the user's intention and parameters among the information about the related search result, and tourism service information is provided through a helper character by composing flexible information.
  • the artificial intelligence voice conversation service function is used to match the user's intention and parameters, and the search result is provided by voice through a helper character.
  • the helper character may be created in various forms for conversation, such as a character specialized in a tourist area or a character specialized in local food.
  • the display priority uses a uniform standard such as a preset priority criterion, that is, an evaluation score, a number of reviews, and a number of recommendations.
  • the present invention provides only necessary category information such as atmospheric, clean, spicy, sweet desserts, and hearty meals by identifying user intentions for restaurants near Gangneung, as shown in FIG. 4, and a specific category among them When is selected, information on restaurants included in the category is provided by voice through a helper character, thereby providing optimized information search results to the user.
  • location information is automatically provided through the map and comprehensive information is provided through connection of information in a way that provides route guidance information using navigation.
  • the present invention provides convenience in search by enabling the search for tourism information using voice recognition technology, and overcomes the limitations of providing information in the form of an existing catalog by providing interactive question-and-answer tourism information. It can be used immediately on an Android-based smartphone without installation, and it will be possible to provide flexible information such as information connection and comprehensive information provision.

Abstract

La présente invention concerne un système de service touristique basé sur un dialogue vocal d'intelligence artificielle, le système étant capable de fournir une facilité de recherche par l'intermédiaire d'une recherche vocale, une recherche interactive, une recherche sélective et une recherche de type tactile tout en simplifiant en même temps les étapes de recherche d'informations pour faciliter l'accès à des informations touristiques, et fournissant des informations de manière flexible, un terminal d'utilisateur reconnaissant une parole d'entrée, faisant appel à une action pour un service de dialogue vocal pour la parole reconnue de façon à fournir un service pour un dialogue vocal avec un utilisateur, inférant l'intention de l'utilisateur intégrée dans la parole reconnue, réalisant une interrogation par mise en correspondance de l'intention de l'utilisateur inférée et d'un paramètre, et transmettant une question et une réponse par la parole, et un serveur de service touristique de dialogue vocal configurant des informations interactives et flexibles en associant des informations touristiques collectées par l'intermédiaire d'un réseau social à une base de données d'informations touristiques qui fournit des informations de guidage touristiques interactives, et fournissant les informations configurées au terminal utilisateur, fournissant ainsi une recherche et un résultat de recherche dans un format vocal interactif de façon à fournir à l'utilisateur une commodité de recherche.
PCT/KR2020/013401 2020-06-23 2020-09-29 Système de service touristique basé sur un dialogue vocal d'intelligence artificielle WO2021261664A1 (fr)

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KR10-2020-0076188 2020-06-23
KR1020200076188A KR20210157991A (ko) 2020-06-23 2020-06-23 인공지능 음성 대화 기반의 관광서비스시스템

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Cited By (1)

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CN115147248A (zh) * 2022-07-01 2022-10-04 北京博数嘉科技有限公司 一种基于大数据的旅游信息咨询系统和方法

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Publication number Priority date Publication date Assignee Title
CN115147248A (zh) * 2022-07-01 2022-10-04 北京博数嘉科技有限公司 一种基于大数据的旅游信息咨询系统和方法

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