WO2016039109A1 - Dispositif de notification, dispositif de sortie, système de notification d'informations et procédé de commande d'un dispositif de notification - Google Patents

Dispositif de notification, dispositif de sortie, système de notification d'informations et procédé de commande d'un dispositif de notification Download PDF

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Publication number
WO2016039109A1
WO2016039109A1 PCT/JP2015/073360 JP2015073360W WO2016039109A1 WO 2016039109 A1 WO2016039109 A1 WO 2016039109A1 JP 2015073360 W JP2015073360 W JP 2015073360W WO 2016039109 A1 WO2016039109 A1 WO 2016039109A1
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Prior art keywords
message
notification
information
unit
user
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PCT/JP2015/073360
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English (en)
Japanese (ja)
Inventor
佐藤　浩樹
上田　徹
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シャープ株式会社
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Priority to CN201580047549.9A priority Critical patent/CN106796554B/zh
Publication of WO2016039109A1 publication Critical patent/WO2016039109A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F13/00—Interconnection of, or transfer of information or other signals between, memories, input/output devices or central processing units

Definitions

  • the present invention relates to a notification device or the like for notifying a message about matters to be notified to a user regarding an electronic device.
  • Patent Document 4 describes that a home appliance has a function of communicating with other devices via a communication network. And the technique of making a household appliance speak by control of a server, posting the message regarding a household appliance on an electronic bulletin board, and enabling it to confirm this message with a portable terminal is disclosed.
  • JP 2003-303278 A (published October 24, 2003) Japanese Patent Laying-Open No. 2005-321925 (released on November 17, 2005) JP 2003-085316 A (published March 20, 2003) JP 2014-072869 A (released on April 21, 2014)
  • Patent Document 4 By using the technique disclosed in Patent Document 4, it is possible to cause the home appliance to utter a message regarding the home appliance and to notify the mobile terminal of the message. However, if the utterance content of the home appliance is the same as the content of the information that can be confirmed by the mobile terminal, the user may feel annoyed with the duplicate information.
  • the illustrated information notification system 500 includes a server 501, an air conditioner 502, a mobile terminal 503 of a user of the air conditioner 502, and a mobile terminal 504 of the user's family.
  • the server 501 that has received a notification indicating that the filter needs to be replaced from the air conditioner 502 notifies the air conditioner 502 and the portable terminals 503 and 504 of a message for requesting replacement of the filter. .
  • the air conditioner 502 outputs a voice to the effect that the filter replacement of the air conditioner of model AC201404 is requested and the model number of the filter that needs to be purchased.
  • portable terminals 503 and 504 are each notified of a message having the same content as the audio output content.
  • the user who has heard the sound emitted from the air conditioner 502 can recognize that the filter of the air conditioner 502 needs to be replaced. However, detailed information such as the model number and model number of the filter is likely to be missed. In addition, since the user's mobile terminal 503 is notified of a message having the same content as the audio output content, the user may feel annoyed with the duplicate information.
  • the present invention has been made in view of the above-described problems, and an object of the present invention is to provide a notification device or the like that can prevent the inconvenience of a message having the same content being output from a plurality of devices. There is to do.
  • a notification device is a notification device that notifies a plurality of predetermined devices of a message related to matters to be notified to a user regarding home appliances, and the notification device A message determination unit that determines a message to be notified to each of the plurality of predetermined devices with respect to one of the items, a notification unit that notifies the messages determined by the message determination unit to each of the predetermined devices, The message determination unit determines the message corresponding to the relationship with the home appliance for each of the plurality of predetermined devices.
  • an output device is an output device that outputs a message notified from a notification device, and the notification device should notify a user regarding home appliances
  • a message for notifying each of a plurality of predetermined devices of a message related to one item and the output device includes: a message for acquiring a message according to the relationship between the home appliance and the output device from the notification device An acquisition unit and a message output unit for outputting the message acquired by the message acquisition unit.
  • an information notification system includes a plurality of predetermined messages including an output device that outputs a message related to one item to be notified to a user regarding home appliances.
  • An information notification system including a notification device for notifying each device and the output device, wherein the notification device determines a message for the output device according to a relationship with the home appliance and the output device The output device outputs the message notified by the notification device.
  • a control method for a notification device is a control method for a notification device that notifies a plurality of predetermined devices of a message related to matters to be notified to a user regarding home appliances.
  • a message determining step for determining a message to be notified to each of the plurality of predetermined devices regarding one item, and a notifying step for notifying each of the predetermined devices of the message determined in the message determining step
  • the message determination step the message corresponding to the relationship with the home appliance is determined for each of the plurality of predetermined devices.
  • 11 is a diagram illustrating an example of an information notification system to which a configuration for notifying other users of execution of processing when a message requesting processing is transmitted to a plurality of destinations. It is the block diagram which illustrated the composition of the computer which can be used as the above-mentioned information processor, the above-mentioned household appliances, or the above-mentioned portable terminal. It is a figure explaining the problem of a prior art.
  • FIG. 4 is a diagram for explaining the outline of the information notification system 5.
  • the information notification system 5 is a system for notifying a user of information related to home appliances. As shown in FIGS. 4A and 4B, an information processing device (notification device) 1 and an air conditioner (output device, An electronic device) 2 and a portable terminal (output device) 3 are included.
  • the information processing apparatus 1 is an apparatus that performs various processes for notifying a user of information related to home appliances. More specifically, the information processing device 1 receives operating state information indicating the operating state from a household electrical appliance that can communicate with the own device, and determines whether or not a message notification is necessary according to the operating state information. And when it determines with notification required, a message is notified and output to each of household appliances and a portable terminal.
  • the air conditioner 2 is a home electric appliance (household electronic device) that outputs information according to the control of the information processing apparatus 1.
  • the air conditioner 2 has a function of communicating with the information processing apparatus 1, a function of transmitting operating state information to the information processing apparatus 1, and the information processing apparatus 1.
  • a function for outputting the notified message by voice is provided.
  • the mobile terminal 3 is a mobile terminal of the user of the air conditioner 2.
  • the information processing apparatus 1 notifies the portable terminal 3 of a message corresponding to the operating state information of the home appliance (in this example, the air conditioner 2), and thus the portable terminal 3 displays and outputs this message.
  • the trigger for displaying and outputting the message may be the reception of the message or a predetermined input operation.
  • operating state information indicating that the filter needs to be replaced from the air conditioner 2 to the information processing apparatus 1 (for example, information indicating that the cumulative operating time of the air conditioner 2 has reached a predetermined time). ) Is sent.
  • the information processing apparatus 1 that has received the operating state information determines that notification of a message is necessary.
  • the message M1 requesting the filter replacement is output to the air conditioner 2 by voice, and the portable terminal 3 is notified that the model of the air conditioner 2 is “AC201404” and the model number of the filter is “FT1404”.
  • M2 is displayed and output.
  • the user using the air conditioner 2 can recognize that the filter needs to be replaced by the sound output from the air conditioner 2. Since the portable terminal 3 is notified of a message indicating the model number of the filter to be replaced, the user can purchase a necessary filter by referring to the message.
  • the message M1 includes a message including information indicating a notification destination of detailed information (in this example, the mobile terminal 3) such as “Please confirm the details have been notified to the mobile terminal”. May be.
  • the information processing apparatus 1 causes a message indicating the content of the problem that has occurred in the home appliance (a requirement for the user) to be output to the home appliance. Further, a message including detailed information necessary for solving the problem is transmitted to the mobile terminal 3 so that the user can refer to it as text at any time.
  • one of the main characteristics of the information processing apparatus 1 is that the convenience of the user is improved by changing the message according to the notification destination.
  • the information processing apparatus 1 does not output a message to the air conditioner 2 and sends a message only to the mobile terminal 3 as shown in FIG. Notify M3.
  • the message M3 includes the contents of both the messages M1 and M2, that is, all the items to be notified to the user. Therefore, the user can recognize that the filter of the home air conditioner 2 needs to be replaced and the model number of the filter necessary for the replacement by causing the portable terminal 3 to output the message M3.
  • the predetermined conditions include, for example, a time zone in which utterances by home appliances are not desired, such as early morning or late at night, or that the TV is operating (that is, the user is watching TV). Etc. Note that it is possible to specify that the television is in operation by acquiring operating state information from the television.
  • the home electric appliance 2 determines whether or not the predetermined condition as described above is satisfied, and when this condition is not satisfied, the utterance may be waited until the condition is satisfied. According to these configurations, it is possible to prevent an utterance from being performed at a timing at which the user does not want the utterance.
  • FIG. 1 is a block diagram illustrating an example of a main configuration of the information processing apparatus 1.
  • the information processing apparatus 1 includes a control unit 10 that controls each unit of the information processing apparatus 1, a storage unit 11 that stores various data used in the information processing apparatus 1, and the information processing apparatus 1.
  • a communication unit 12 for communicating with other devices is provided.
  • the figure shows the example which communicates with household appliances 2A-2C and portable terminal 3A-3C via one communication part 12, as a structure which uses a different communication part according to the communication system of a communicating party, Also good.
  • the control unit 10 includes a message creation unit 101, a device information collection unit 102, an information provision method determination unit (message determination unit, existence determination unit) 103, a home appliance control unit (notification unit) 104A to 104C, and an information provision unit (notification). Section, an execution notification section) 105, and a position information acquisition section 106.
  • the storage unit 11 stores role information 111 and portable terminal user information 112.
  • the message creation unit 101 selects a predetermined message group corresponding to the matter detected by the device information collection unit 102 from the message groups stored in advance, and sends it to the information provision method determination unit 103.
  • the device information collection unit 102 receives the operating state information of each home appliance 2 and refers to the operating state information to detect that a predetermined matter to be notified of the message has occurred.
  • the predetermined matter is not particularly limited as long as it is a matter relating to the home appliance 2, and may be, for example, the arrival of a maintenance time, the occurrence of a failure or an error.
  • the information providing method determination unit 103 has a plurality of notification destinations of messages related to matters detected by the device information collection unit 102, and the plurality of notification destinations include notification destinations having different preset classifications. In this case, a message for each category notification destination is determined. Specifically, the information provision method determination unit 103 determines which message is notified to which device among messages included in the message group selected by the message creation unit 101.
  • notification destination devices specifically, the home appliance 2 and the portable terminal 3
  • the home appliance 2 and the mobile terminal 3 have different message output methods (the former is audio output and the latter is display output)
  • notification destinations with different message output methods are classified into notification destinations with different classifications. It can be said that it is judged that there is.
  • the information providing method determination unit 103 determines the message notification destination and the content of the message to be notified according to the user's situation (for example, whether the user is near the home appliance 2).
  • messages for each notification destination correspond to the classification (characteristics) of the notification destination.
  • the notification destination is a device that outputs audio
  • the person around the device can immediately recognize the content of the message (almost in real time when a predetermined item occurs in the home appliance 2).
  • the information output by voice is transient information, and it is difficult for the user to recognize it even if it includes too much detailed information. For this reason, it is preferable that the message for the device that outputs the voice indicates the outline of the generated item.
  • the notification destination is a device that displays and outputs
  • the browsing timing may be delayed from the timing at which predetermined items occur in the home appliance 2.
  • the generated item such as the model number of the home appliance 2 or the contact information of the service center, or the elimination of the item It is preferable to include details of matters necessary for this purpose.
  • the home appliance control units 104A to 104C are provided for each of the home appliances 2 to be controlled by the information processing apparatus 1, and control the operation of the home appliance 2.
  • home appliance control unit 104 when there is no need to distinguish between individual home appliance control units, they are simply referred to as home appliance control unit 104.
  • the home appliances 2A to 2C to be controlled by the home appliance control unit 104.
  • the home appliance 2A to 2C When there is no need to distinguish each home appliance, it is simply referred to as the home appliance 2.
  • the home appliance control unit 104 utters the message to the home appliance 2 by converting the message that the information providing method determination unit 103 has decided to notify the home appliance 2 into voice data and transmitting the voice data to the home appliance 2.
  • the voice data conversion of the message may be performed by the home appliance 2, and in this case, the home appliance control unit 104 may notify the home appliance 2 of the content of the message. Further, the home appliance control unit 104 can also operate the home appliance 2 by transmitting control information to the home appliance 2. Details of the control information will be described later with reference to FIG.
  • the information providing unit 105 notifies the portable terminal 3 of a message that the information providing method determination unit 103 has decided to notify the portable terminal 3.
  • the information providing unit 105 notifies the user of the portable terminal 3 together with information for displaying a response reply key together with the message so that the user can easily reply to the notified message. May be.
  • the notification of the message may be performed in such a manner that the portable terminal 3 can output the message, and in addition to transmitting the message to the portable terminal 3, for example, the message may be transmitted by web mail. Then, a message may be posted on an electronic bulletin board or SNS. In the example of FIG.
  • the mobile terminals 3A to 3C are shown as objects to which the information providing unit 105 notifies the message, but the number of messages to be notified is not particularly limited.
  • a device other than the mobile terminal for example, a personal computer or a game machine
  • the position information acquisition unit 106 acquires position information indicating the position of the mobile terminal 3.
  • the position information acquisition method is not particularly limited. For example, when the mobile terminal 3 has a function of acquiring the position information of the own terminal using GPS (Ground Positioning System), the mobile terminal 3 stores the location information.
  • the position information may be acquired by sending a transmission request. Note that the use of the position information acquired by the position information acquisition unit 106 will be described in a later-described fifth embodiment.
  • the role information 111 is information indicating a role assigned to each mobile terminal 3 (user). By referring to the role information 111, a message corresponding to the role can be notified to each portable terminal 3. An example in which the role information 111 is used will be described in a third embodiment described later.
  • the mobile terminal user information 112 is information indicating the mobile terminal 3 registered as a message notification destination and the user.
  • the mobile terminal user information 112 also includes a message notification method and contact information (email address and telephone number) to the mobile terminal 3.
  • FIG. 2 is a block diagram illustrating an example of a main configuration of the home appliance 2.
  • the home appliance 2 includes a control unit 20 that controls and controls each unit of the home appliance 2, a storage unit 21 that stores various data used in the home appliance 2, and the home appliance 2 communicates with other devices.
  • the communication part 22 for performing is provided.
  • the home appliance 2 includes a sound output unit 23 that outputs a sound according to the control of the control unit 20 and a person detection unit 24 that detects a person existing near the home appliance 2.
  • the person detection unit 24 may detect a person by infrared radiation, or may detect a person by photographing the surroundings of the home appliance 2. That is, an infrared human sensor or a camera can be applied as the human detection unit 24.
  • the control unit 20 includes a network state monitoring unit 201, a device information transmission unit 202, a home appliance function realization unit 203, a voice / control separation unit (message acquisition unit) 204, an operation state detection unit (detection unit) 205, and a human presence determination unit. 206, a switching unit (output target switching unit) 207, and an output control unit (message output unit) 208 are included.
  • the network state monitoring unit 201 monitors the state of the communication connection via the communication unit 22, and notifies the switching unit 207 when the communication connection is disconnected.
  • the device information transmission unit 202 transmits the operation state information generated by the operation state detection unit 205 to the information processing apparatus 1.
  • the home appliance function realization unit 203 performs control necessary for the home appliance 2 to function as a home appliance. For example, if the home appliance 2 is an air conditioner, the home appliance function realization unit 203 performs control such that cooling, heating, dehumidification, and the like are performed according to an input operation from the user. Although not shown in FIG. 2, the home appliance 2 includes hardware blocks necessary for functioning as a home appliance.
  • the voice / control separation unit 204 receives control information transmitted from the home appliance control unit 104 of the information processing apparatus 1 and transmits the control information to the home appliance function realization unit 203.
  • the audio data separated from the control signal is processed according to the content of the control signal.
  • the voice / control separation unit 204 transmits the voice data separated from the control signal instructing voice output to the output control unit 208.
  • the audio data separated from the control signal instructing to store the audio data is stored in the storage unit 21.
  • the operating state detection unit 205 detects a predetermined operating state of the home appliance 2 and generates operating state information indicating the detected operating state.
  • an operation state to be detected for example, a state where an operation error has occurred can be cited.
  • the operating state information may be generated by detecting a predetermined operating state for each type of home appliance 2. For example, in the case of home appliances 2 that require regular maintenance, operating state information indicating that the cumulative operating time has reached a predetermined time may be generated. For example, in the case of the home appliance 2 that is driven by a rechargeable battery, operating state information indicating that the cumulative number of charging times has reached a predetermined number may be generated.
  • the person presence / absence determination unit 206 determines whether there is a user (person) around the home appliance 2 (within a range in which the voice output from the home appliance 2 can be heard) according to the detection result of the person detection unit 24. Then, the presence / absence determination unit 206 notifies the operation state detection unit 205 of the determination result, and the device information transmission unit 202 transmits the determination result to the information processing apparatus 1 together with the operation state information.
  • the person presence / absence determination unit 206 may determine that there is no user around if the period during which no input operation is performed on the home appliance 2 continues for a predetermined time or more. In this case, the person detection unit 24 can be omitted.
  • the switching unit 207 When the occurrence of a predetermined matter to be notified of a message is detected when the switching unit 207 cannot communicate with the information processing apparatus 1, the switching unit 207 outputs a message acquired in the past regarding the event. Specifically, when the switching unit 207 receives a notification from the network state monitoring unit 201 that the communication connection via the communication unit 22 has been disconnected, the switching unit 207 determines the output target message from the message received from the information processing device 1. The message is stored in the storage unit 21. In addition, the switching unit 207 receives the operation state information from the operation state detection unit 205, and determines whether the operation state indicated by the operation state information is an operation state that is a message output target.
  • the switching unit 207 If it is determined that the operating state is the message output target, the switching unit 207 reads the message corresponding to the operating state indicated by the operating state information from the storage unit 21, transmits the message to the output control unit 208, and the voice.
  • the output unit 23 outputs sound. Note that a message may be output on the condition that the determination result of the human presence determination unit 206 indicates that there is a user in the vicinity.
  • the output control unit 208 transmits the audio data transmitted from the audio / control separation unit 204 or the switching unit 207 to the audio output unit 23 to output the audio.
  • FIG. 3 is a block diagram illustrating an example of a main configuration of the mobile terminal 3.
  • the mobile terminal 3 receives a control unit 30 that controls each part of the mobile terminal 3, a display unit 31 that displays an image according to the control of the control unit 30, and a user input operation to the mobile terminal 3.
  • the input unit 32 and the mobile terminal 3 include a communication unit 33 for communicating with other devices.
  • the control unit 30 includes a message reception unit (message acquisition unit) 301, an output control unit (message output unit) 302, and an underwriting notification transmission unit (execution notification unit) 303.
  • the message receiving unit 301 receives a message notified to the mobile terminal 3.
  • the message reception method may be any method according to the message notification method. For example, a message notified by electronic mail is received from the mail server. The received message may be stored in a non-illustrated non-volatile recording medium (storage unit).
  • the output control unit 302 performs control to display and output the message on the display unit 31.
  • the trigger for displaying the message may be the reception of the message or the input unit 32 receiving a predetermined input operation.
  • the output control unit 302 displays a request message for requesting execution of processing for solving the problem that has occurred in the home appliance 2, the output control unit 302 notifies the user that the processing has been executed or has been executed. Display objects for
  • the underwriting notification transmission unit 303 executes or executes the above process according to an input operation on the input unit 32 (specifically, an operation for selecting the object). A notification indicating this is transmitted to the information processing apparatus 1. Note that items related to the request message will be described in the third and subsequent embodiments.
  • FIG. 5 is a diagram illustrating an example of a table defining control information transmitted from the information processing apparatus 1 to the home appliance 2.
  • FIG. 5 the example in case the household appliances 2 are air conditioners is shown.
  • Such a table may be stored for each home appliance 2 included in the information notification system 5.
  • the information processing apparatus 1 can cause the home appliance 2 to execute a predetermined process.
  • the power of the home appliance 2 can be turned on. Further, by transmitting the code of “V1” and voice data (accompanying data), the home appliance 2 can output (speak) the voice data.
  • the nth of the audio data stored in the home appliance 2 is stored in the home appliance 2.
  • the voice data can be updated (overwritten) with the voice data.
  • the audio data stored in the home appliance 2 can be updated as needed during the period in which the home appliance 2 can communicate.
  • the message determination information for determining the message corresponding to the notification destination may be as shown in FIG. 6, for example.
  • FIG. 6 is a diagram illustrating an example of message determination information.
  • a basic message is defined for one problem related to the home appliance 2.
  • a message is defined depending on whether or not there is a user in the vicinity of the home appliance 2 that utters (message is output by voice).
  • the information processing apparatus 1 can determine what message is notified to each of the home appliance 2 and the portable terminal 3 by referring to such message determination information (see (a) in FIG. 4). ). Moreover, it can also determine not to notify a message to the household appliances 2 (refer FIG.4 (b)). The case where the user is in the vicinity of another device (a home appliance different from the home appliance 2 in which a problem has occurred and a device having a message voice output function) will be described in the second embodiment.
  • FIG. 6 only a message related to one problem related to the home appliance 2 (a problem determined to be notified based on the operation state information) is shown, but a message is defined in a similar format for each problem. can do.
  • the message to be notified may be determined by referring to the message determination information as described below. Good.
  • FIG. 7 is a flowchart illustrating an example of the information notification process.
  • the device information collection unit 102 determines that a problem to be notified to the user has occurred in the home appliance 2 and notifies the message creation unit 101 of the problem and the problem that has occurred. Be started by.
  • the message creation unit 101 extracts message determination information including a message group corresponding to the problem notified from the device information collection unit 102 from a plurality of message determination information stored in advance (S1). Then, the information providing method determination unit 103 is notified of the extracted message determination information.
  • the information provision method determination unit 103 determines whether there is a user around the home appliance 2 where the problem has occurred (S2). This determination is performed by referring to the operating state information acquired by the device information collection unit 102.
  • the information providing method determination unit 103 refers to the message determination information notified from the message creation unit 101 Then, a message to be output to the home appliance 2 is determined (S3, message determination step). This message is a message when “the user is near the device” in FIG. Similarly, the information provision method determination unit 103 determines a message to be notified to the mobile terminal 3 (S4, message determination step). Then, the information provision method determination unit 103 notifies the message to be output to the home appliance 2 to the home appliance control unit 104 corresponding to the home appliance 2, and notifies the information provision unit 105 of the message to be notified to the mobile terminal 3. To do. In addition, the information providing unit 105 is also notified of a message notification method and a contact address read from the mobile terminal user information 112 to the mobile terminal 3.
  • the information providing method determination unit 103 refers to the message determination information notified from the message creation unit 101, A message to be notified to the portable terminal 3 is determined (S6). This message is a message in the case of “the user is not near the device that speaks” in FIG. Then, the information providing method determination unit 103 notifies the information providing unit 105 of a message to be notified to the mobile terminal 3, and also notifies the notification method and the contact information.
  • a message is notified to the user (S5, notification step), thereby completing the information notification process.
  • the home appliance control unit 104 when the message is determined in S3 and S4, the home appliance control unit 104 generates control information including the message determined as described above as incidental data, and this is generated as the home appliance. 2 to send.
  • the information providing unit 105 transmits the message determined as described above to the mobile terminal 3.
  • the notification of the message by the home appliance control unit 104 is not performed, and only the transmission of the message to the portable terminal 3 by the information providing unit 105 is performed. If a plurality of mobile terminals 3 are registered in the mobile terminal user information 112, a message is transmitted to each mobile terminal 3.
  • control information such as the code “V2” in FIG. 5 is transmitted, and the message is stored in the home appliance 2 or stored in the home appliance 2.
  • the message may be updated with the message.
  • each device included in the information notification system 5 of the present embodiment is the same as that of the first embodiment (see FIGS. 1 to 3).
  • the information notification system 5 in FIG. 8 includes a portable terminal 3 and also includes an air conditioner 2A and a washing machine 2B as home appliances 2. Each of these has a function of receiving a message from the information processing apparatus 1 and outputting it as a voice.
  • the operating state information indicating that the filter needs to be replaced is transmitted from the air conditioner 2A to the information processing apparatus 1.
  • the information processing apparatus 1 determines that notification of a message to the user is necessary.
  • the information processing apparatus 1 determines that there is no user near the air conditioner 2A, but there is a user near the washing machine 2B.
  • the information processing device 1 causes the washing machine 2B to output a message M4 indicating that the air conditioning device 2 in the living room needs to be replaced. Further, the portable terminal 3 displays and outputs a message M5 for notifying that the model of the air conditioner 2 is “AC201404” and the model number of the filter is “FT1404”. The fact that the air conditioner 2 is installed in the living room is registered in the information processing apparatus 1 in advance.
  • the information notification system 5 of the present embodiment even when the user is not near the home appliance 2 in which the problem has occurred, the user is close to another home appliance 2 having a voice output function. In this case, the occurrence of a problem can be recognized by voice notification. Further, the problem can be easily solved by referring to the message notified to the portable terminal 3.
  • FIG. 9 is a flowchart illustrating an example of the information notification process.
  • the device information collection unit 102 determines that a problem to be notified to the user has occurred in the home appliance 2 and notifies the message creation unit 101 of the problem and the problem that has occurred. Be started by. Also, the processing from S11 to S15 in FIG. 9 is the same as the processing from S1 to S5 in FIG.
  • the information providing method determination unit 103 determines whether there is a user around the other home appliance 2 ( S16). This determination is performed by referring to the operation state information of each home appliance 2 acquired by the device information collection unit 102.
  • the information providing method determination unit 103 refers to the message determination information notified from the message creation unit 101, and A message to be output by voice to the other home appliance 2 is determined (S17, message determination step). This message is a message when “the user is near another device” in FIG. 6. Similarly, the information provision method determination unit 103 determines a message to be notified to the mobile terminal 3 (S18, message determination step). Then, the information provision method determination unit 103 notifies the home appliance control unit 104 corresponding to the home appliance 2 of a message to be output to the home appliance 2 by voice. In addition, a message to be notified to the mobile terminal 3 is notified to the information providing unit 105, and the notification method and contact information are also notified.
  • the information providing method determination unit 103 refers to the message determination information notified from the message creation unit 101, and A message to be notified to the terminal 3 is determined (S19). This message is a message in the case of “the user is not near the device that speaks” in FIG. Then, the information providing method determination unit 103 notifies the information providing unit 105 of a message to be notified to the mobile terminal 3, and also notifies the notification method and the contact information. With the above processing, the message notification as shown in FIG. 8 can be performed.
  • each device included in the information notification system 5 of the present embodiment is the same as that of the first embodiment (see FIGS. 1 to 3).
  • the information notification system 5 in FIG. 10 includes the air conditioner 2 as the home appliance 2, and also includes a user's mobile terminal 3A and a user's family mobile terminal 3B.
  • the configurations of the mobile terminals 3A and 3B are the same as those of the mobile terminal 3 shown in FIG.
  • the operating state information indicating that the filter needs to be replaced is transmitted from the air conditioner 2 to the information processing apparatus 1, and the information processing apparatus 1 determines that notification of a message to the user is necessary.
  • the information processing apparatus 1 applies the filter (model number “FT1404”) of the air conditioner 2 (model “AC201404”) to the mobile terminal 3B of the user's family who is assigned the role of purchasing the filter. A message M6 indicating that it is requested is notified.
  • the information processing apparatus 1 causes the air conditioner 2 to output a voice that the filter needs to be replaced and that the user's family has been requested to purchase the filter. Then, the information processing apparatus 1 notifies the user's mobile terminal 3A of a message that the user's family has been requested to replace the filter of the air conditioning apparatus 2 in the living room.
  • a role (classification) is set in advance for the mobile terminal 3 or its user, and a message corresponding to the role is notified.
  • produced in the household appliances 2 can be appropriately shared to each user, and the problem which generate
  • the message M7 includes information indicating the notification destination (user's family) of the request message. Thereby, it is possible to make a person around the home appliance 2 recognize who is the request destination.
  • the role assigned to each portable terminal 3 (user) may be stored in the storage unit 11 as role information 111, and the role information 111 may be data as shown in FIG. 11, for example.
  • FIG. 11 is a diagram illustrating an example of the role information 111.
  • the name of the user a method of providing information to the user, the contact information of the user, and the role assigned to the user are associated with each other, and numbers (No.) are assigned in ascending order. It is the attached information.
  • the record 3 is a record of an electrical store that repairs the home appliance 2. Thereby, when the home appliance 2 needs to be repaired, a message to that effect can be sent to this electric store. Thus, it is possible to assign a role to a person other than the user of the home appliance 2.
  • the information providing method is not limited to these examples.
  • the contact address only needs to indicate the message transmission destination according to the information providing method. For example, when providing information (message notification) by SMS, it may be a telephone number, and when providing information by e-mail, it may be an e-mail address. Further, when information is provided by SNS, it may be a combination of identification information (homepage address) of SNS to be used and an account name to which information is notified.
  • a role a purchase person who purchases an article necessary for solving the problem of the home appliance 2 and a repair of the home appliance 2 (filter replacement or other processing performed on the home appliance 2 are performed.
  • the person in charge of repair is set up.
  • the check box is filled with the role assigned to the user of the record. No. A plurality of roles may be assigned as in the case of record 2.
  • FIG. 12 is a diagram illustrating an example of message determination information for determining a message for each role.
  • the message determination information shown in the figure is different from the message determination information in FIG. 6 in that a message for a purchaser and a message for a repairer are added. Another difference is that a message indicating that the purchaser has requested purchase is added to each message (except for purchasers and repairers) included in the message determination information.
  • the message for each role can be determined by referring to the message determination information shown in FIG. 12, and the person who is not assigned a role has been requested to the person who is assigned the role. Can be notified.
  • each device included in the information notification system 5 of the present embodiment is the same as that of the first embodiment (see FIGS. 1 to 3).
  • the information notification system 5 in FIG. 13 includes the air conditioner 2 as the home appliance 2 and also includes the user's mobile terminal 3A and the user's family mobile terminal 3B.
  • the operating state information indicating that the filter needs to be replaced is transmitted from the air conditioner 2 to the information processing apparatus 1, and the information processing apparatus 1 determines that notification of a message to the user is necessary.
  • the information processing apparatus 1 applies the filter (model number “FT1404”) of the air conditioner 2 (model “AC201404”) to the mobile terminal 3B of the user's family who is assigned the role of purchasing the filter.
  • a message M9 indicating that it is requested is notified.
  • the message M9 includes a request acceptance key K (a key displayed as “OK”), and when accepting a request (purchase of a filter), a message requesting to operate this object. include.
  • the air conditioner 2 outputs a message M10 requesting replacement of the filter. Also, a message M11 indicating that the user's mobile terminal 3A to which the role is not assigned has requested the user's family to purchase the filter (model number “FT1404”) of the air conditioner 2 (model “AC201404”). Is sent.
  • the information processing apparatus 1 causes the air conditioner 2 to output a message M12 indicating that the user's family purchases the filter. If the user is not near the air conditioner 2, a similar message may be transmitted to the user's portable terminal 3A.
  • the user of the portable terminal 3 that has received the message requesting the processing accepts (or executes) the request by operating the request acceptance key K. Notification is possible with extremely simple operations. Then, the information processing apparatus 1 that has received this notification notifies other users that the process of purchasing the filter has been accepted (or has been executed), so that the process is repeated. Can be prevented.
  • FIG. 14 is a flowchart illustrating an example of a request response process. This process is performed when a message requesting a process for solving a problem that occurs in the home appliance 2 is received.
  • the output control unit 302 causes the display unit 31 to display a request acceptance key included in the message together with the received message (S21).
  • the display timing of the message and the request acceptance key may be the timing when the operation for displaying the message is performed.
  • the output control unit 302 notifies the underwriting notification transmission unit 303 that the request underwriting key has been displayed, whereby the underwriting notification transmission unit 303 enters a standby state for a request underwriting key selection operation (S22). .
  • the request handling process ends.
  • the information processing apparatus 1 may be notified that the request is not accepted. Then, the information processing apparatus 1 that has received this notification may notify the other mobile terminal 3 or the home appliance 2 of a message indicating that the request has not been accepted or a message requesting to accept the request.
  • the acceptance notification transmission unit 303 transmits a request acceptance notification indicating that the request has been accepted to the information processing apparatus 1 (S23), and ends the request handling process. To do. If the contact information of another mobile terminal 3 is registered, a request acceptance notification may be transmitted to the other mobile terminal 3.
  • FIG. 15 is a flowchart illustrating an example of the progress management process.
  • the information providing method determining unit 103 that has transmitted the message requesting the processing to the information providing unit 105 waits for reception of a request acceptance notification (S31). If the reception of the request acceptance notification cannot be confirmed within the predetermined time (NO in S31), the progress management process ends. In this case, a message requesting to accept the request again may be transmitted. In addition, a message indicating that the request has not been accepted or a message requesting to accept the request is sent to the other mobile terminal 3 (the mobile terminal 3 that has not notified the message requesting processing) or the home appliance 2. Also good.
  • the information provision method determination unit 103 instructs the home appliance control unit 104 so that the user of the received request acceptance notification responds to the request. Is notified to the home appliance 2 (S32).
  • the information providing method determination unit 103 determines whether there is a next process in the process for solving the problem that has occurred in the home appliance 2 (S33). For example, in the example of filter replacement, the process of purchasing a filter is the first process, and the process of replacing an old filter with a purchased filter is the second process. Therefore, in this example, if a request acceptance notification is received for a message requesting the purchase of a filter, it is determined in S33 that there is a next step (step of replacing the filter).
  • the information providing method determination unit 103 ends the progress management process. On the other hand, if it is determined that there is a next process (YES in S33), the information providing method determination unit 103 notifies the home appliance 2 and the portable terminal 3 of a message requesting the next process (S34), and the process of S31 Return to. In addition, what is necessary is just to include the message in each process in message determination information previously.
  • each device included in the information notification system 5 of the present embodiment is the same as that of the first embodiment (see FIGS. 1 to 3).
  • the information notification system 5 of FIG. 16 includes the air conditioner 2 as the home appliance 2, and the user's mobile terminal 3A, the user's family 1 mobile terminal 3B, the family 2 mobile terminal 3C, and the family 3 portable terminals 3D are included. Note that these configurations are the same as those of the mobile terminal 3 (see FIG. 3) of the first embodiment.
  • the operating state information indicating that the filter needs to be replaced is transmitted from the air conditioner 2 to the information processing apparatus 1, and the information processing apparatus 1 determines that notification of a message to the user is necessary. And Note that all of the user families 1 to 3 are set as the person in charge of purchasing the filter.
  • the information processing apparatus 1 causes the air conditioner 2 to output a message M13 indicating that the filter needs to be replaced, as in the above-described embodiments. Further, a message M14 indicating that the user's family has been requested to purchase the filter (model number “FT1404”) of the air conditioner 2 (model “AC201404”) is sent to the mobile terminal 3A of the user who is not the person in charge of purchase. Send.
  • the information processing apparatus 1 determines which of the plurality of persons in charge of purchasing should be notified of the message requesting the purchase of the filter. Specifically, the information processing apparatus 1 acquires position information indicating the current position from the mobile terminals 3C to 3D of each purchaser. Then, by comparing the pre-registered location information of the store where the filter can be purchased with the acquired location information, the portable terminal 3 located closest to the store is requested to purchase the filter. Specify the destination of the message to be sent.
  • the portable terminal 3B is specified as the transmission destination, and the information processing apparatus 1 uses the filter (model number “FT1404”) of the air conditioner 2 (model “AC201404”) for the portable terminal 3B by the user.
  • Message M15 indicating that the user is requested.
  • the message is selected by selecting an optimum transmission destination. Send. Therefore, it is possible to cause the optimum user according to the situation where the processing is required to be performed, and to prevent the processing from being performed repeatedly by a plurality of users.
  • the portable terminal 3 it is not necessary to narrow down the portable terminal 3 to which the message requesting the processing is sent to one. For example, when there are three portable terminals 3, the two selected from the store where the filter can be purchased in order from the store where the filter can be purchased. It may be a transmission destination. Further, all of the mobile terminals 3 whose distance from a store that can be purchased is equal to or less than a predetermined value may be set as the transmission destination.
  • the notification destination may be determined under conditions other than location information. For example, a priority order may be set in advance for each mobile terminal 3 (or a user thereof), and a notification destination may be determined according to the priority order. Further, for example, the notification-destination mobile terminals 3 may be narrowed down under a predetermined condition such as “Do not use the minor mobile terminal 3 after 18:00”.
  • the message when there are a plurality of notification destinations of a message requesting processing, the message is sent to the notification destination selected from the plurality of notification destinations according to a condition determined in advance according to the processing. Any configuration to notify is included.
  • the information notification process of this embodiment is substantially the same as that of the third embodiment. However, after determining a message for each role, if there are a plurality of mobile terminals 3 to which the role is assigned, the request target determination process is performed. The difference is that the message destination is narrowed down.
  • the request target determination process will be described with reference to FIG.
  • FIG. 17 is a flowchart illustrating an example of the request target determination process.
  • the information providing method determination unit 103 instructs the position information acquisition unit 106 to acquire the position information of each mobile terminal 3 (for example, the mobile terminal 3 of the person in charge of purchase) that is a candidate for the message transmission destination (S41). ).
  • the information provision method determination unit 103 selects the portable terminal 3 that transmits the message from the portable terminals 3 that are candidates for the transmission destination of the message based on the acquired position information (S42). Specifically, position information registered in advance for the requested process (for example, position information indicating the position of a shop where the purchase can be made in the case of a purchase request) is compared with the acquired position information. And the portable terminal 3 which exists in the position nearest to the positional information registered beforehand is selected as a transmission destination of a message.
  • the information provision method determination unit 103 instructs the information provision unit 105 to notify the selected mobile terminal of a message for requesting processing (S43), and ends the request target determination processing.
  • FIG. 18 is a diagram illustrating an example of the information notification system 5 to which a configuration for notifying other users of execution of a process when a message requesting the process is transmitted to a plurality of transmission destinations.
  • the information notification system 5 of FIG. 18 includes the air conditioner 2 as the home electric appliance 2, and the user's mobile terminal 3A, the user's family 1 mobile terminal 3B, the family 2 mobile terminal 3C, and the family 3 portable terminals 3D are included.
  • the operating state information indicating that the filter needs to be replaced is transmitted from the air conditioner 2 to the information processing apparatus 1, and the information processing apparatus 1 determines that notification of a message to the user is necessary.
  • all of the user families 1 to 3 are set as the person in charge of purchasing the filter.
  • the information processing apparatus 1 causes the air conditioner 2 to output a message M16 indicating that the filter needs to be replaced, as in the above-described embodiments. Further, a message M17 indicating that the user's family has been requested to purchase the filter (model number “FT1404”) of the air conditioner 2 (model “AC201404”) is sent to the mobile terminal 3A of the user who is not the person in charge of purchase. Send.
  • the information processing apparatus 1 indicates that the user is requesting the filter (model number “FT1404”) of the air conditioner 2 (model “AC201404”) for each of the mobile terminals 3B to 3D of the person in charge of purchasing the filter.
  • a message M18 in which a message requesting key operation is written is transmitted.
  • the message M18 also includes a request acceptance key K.
  • the information processing apparatus 1 when the request acceptance key K is operated in the portable terminal 3B, a notification to that effect is transmitted to the information processing apparatus 1. Then, the information processing apparatus 1 causes the air conditioner 2 to output a message M19 indicating that the user's family 1 purchases the filter. If the user is not near the air conditioner 2, a similar message may be transmitted to the user's portable terminal 3A. In addition, the information processing apparatus 1 transmits a message M20 indicating that the user's family 1 has accepted the purchase to the mobile terminals 3C and 3D of the other purchasers (family 2 and 3), respectively.
  • the information notification system 5 of FIG. 18 while notifying a message requesting processing to a plurality of request targets, operating the request acceptance key K to accept the request (or execute the processing).
  • the notification can be made with an extremely simple operation. Then, the information processing apparatus 1 that has received this notification notifies other users that the process of purchasing the filter has been accepted (or has been executed). Therefore, it is possible to cause a person who is convenient among the plurality of request targets to execute the process, and to prevent the process from being performed repeatedly.
  • any device that can output a message by an output method such as display output can be used as a notification destination.
  • the device includes a display unit such as a television receiver, a message may be displayed on the display unit.
  • the classification is different (for example, the mobile terminal 3 of the user and the mobile terminal 3 of the user's family or the mobile terminal 3 of the user and the repair) If a notification destination is included, the present invention can be applied.
  • the household electrical appliance 2 is provided with a means for acquiring the voice uttered by the user as voice data and a means for transmitting the voice data to the information processing apparatus 1.
  • the information processing apparatus 1 preferably includes means for analyzing the voice data and means for executing a predetermined process according to the analysis result. This makes it possible to notify a further message according to the user's response. For example, it is possible to cause the home appliance 2 to output a processing request message and receive a voice response indicating whether or not to receive this request.
  • each function of the information processing apparatus 1 may be realized by an individual server. And when applying a some server, each server may be managed by the same provider, and may be managed by a different provider.
  • Each block of the information processing device 1, the home appliance 2, and the portable terminal 3 may be realized by a logic circuit (hardware) formed in an integrated circuit (IC chip) or the like, or a CPU (Central Processing Unit) And may be realized by software.
  • a logic circuit hardware
  • IC chip integrated circuit
  • CPU Central Processing Unit
  • each of the information processing apparatus 1, the home appliance 2, and the mobile terminal 3 can be configured using a computer (electronic computer) as shown in FIG.
  • FIG. 19 is a block diagram illustrating a configuration of a computer 910 that can be used as the information processing apparatus 1, the home appliance 2, or the mobile terminal 3.
  • the computer 910 includes an arithmetic device 912, a main storage device 913, an auxiliary storage device 914, an input / output interface 915, and a communication interface 916 that are connected to each other via a bus 911.
  • the arithmetic device 912, the main storage device 913, and the auxiliary storage device 914 may be, for example, a CPU, a RAM (random access memory), and a hard disk drive, respectively.
  • the input / output interface 915 is connected to an input device 920 for a user to input various information to the computer 910 and an output device 930 for the computer 910 to output various information to the user.
  • the input device 920 and the output device 930 may be incorporated in the computer 910 or may be connected (externally attached) to the computer 910.
  • the input device 920 may be a keyboard, a mouse, a touch sensor, or the like
  • the output device 930 may be a display, a printer, a speaker, or the like.
  • a device having both functions of the input device 920 and the output device 930 such as a touch panel in which a touch sensor and a display are integrated, may be applied.
  • the communication interface 916 is an interface for the computer 910 to communicate with an external device.
  • the auxiliary storage device 914 stores various programs for operating the computer 910 as the information processing device 1, the home appliance 2, or the mobile terminal 3. Then, the arithmetic device 912 expands the program stored in the auxiliary storage device 914 on the main storage device 913 and executes instructions included in the program, whereby the computer 910 is changed to the information processing device 1 and the home appliance. 2 or functions as each unit included in the mobile terminal 3.
  • the recording medium used by the auxiliary storage device 914 for recording information such as a program may be a computer-readable “non-temporary tangible medium”. For example, a tape, a disk, a card, a semiconductor memory, a programmable logic circuit It may be.
  • the program may be acquired from outside the computer 910, and in this case, it may be acquired via an arbitrary transmission medium (communication network, broadcast wave, etc.).
  • the present invention can also be realized in the form of a data signal embedded in a carrier wave in which the program is embodied by electronic transmission.
  • the notification device (information processing device 1) is a notification device that notifies a message about an item when an item to be notified to the user regarding the electronic device (home appliance 2) occurs.
  • the notification destinations include notification destinations (home appliances 2 and portable terminals 3) having different preset classifications, the notification destinations for each classification Message determining means (information providing method determining section 103) for determining the message and notification means (home appliance control section 104 / information providing section 105) for notifying the message determined by the message determining means. .
  • a plurality of notification destinations include notification destinations with different classifications
  • messages for notification destinations of each classification are determined and notified. Therefore, it is possible to present a message according to the notification destination of each classification for one item, and avoid making the user feel bothersome.
  • the user since the content of the message varies depending on the classification of the notification destination, the user will carefully check the content of each message, so that the message to be transmitted can be reliably transmitted to the user. .
  • the messages for notification destinations of each category are common in that they are messages related to the above items, but at least part of the contents included is different from the messages for notification destinations of other categories.
  • the “notification destination” to be classified may be a person who receives the notification or a device that outputs the notification. That is, the notification destination may be classified according to the person who receives the notification, or the notification destination may be classified according to the device that outputs the notification.
  • the notification device is the notification apparatus according to aspect 1, wherein the message determination unit is configured to classify the electronic device from another notification destination when the electronic device is included in the notification destination of the message.
  • the message may be determined to be a different notification destination and a message for the electronic device may be determined, and the notification unit may cause the electronic device to notify and output the message for the electronic device.
  • the user around the electronic device can recognize the occurrence of the item.
  • the user since a message for the electronic device is notified to the electronic device and a message corresponding to the classification is notified to the other notification destination, the user refers to the message notified to the other notification destination. This makes it possible to obtain other information related to the above items.
  • the message determination unit determines a message M1 indicating an outline of the item as a message for the electronic device, and as a message for another notification destination
  • the message M2 indicating the details of the above items may be determined.
  • the electronic device is notified and output a message indicating the outline of the item, and a message indicating the details of the item is notified to another notification destination. Therefore, the occurrence of the matter can be recognized by the message output from the electronic device, and the user can be made aware of the details of the matter by the message notified to the other notification destination.
  • the notification device includes the presence / absence determination unit (information providing method determination unit 103) that determines whether or not there is a user around the electronic device in the above-described aspect 2 or 3.
  • the message determination unit includes all of the above items as a message for a notification destination (portable terminal 3) other than the electronic device when the presence determination unit determines that there is no user around the electronic device. Message M3 may be determined.
  • the notification device is the notification apparatus according to aspect 2 or 3, wherein whether or not there is a user around the electronic device (air conditioner 2A) and the surroundings of another electronic device (washing machine 2B).
  • Presence / absence determination means (information providing method determination unit 103) for determining whether or not a user exists in the message, and the message determination means is configured such that the presence / absence determination means indicates that there is no user around the electronic device. If the determination is made and it is determined that there is a user around the other electronic device, the message for the other electronic device is determined, and the notification means sends the other electronic device to the other electronic device. The message for may be notified and output.
  • the notification destination includes those classified as a notification destination of a request message for requesting execution of processing.
  • the message determination means requests a request message for requesting execution of processing for solving the problem according to the solution method, when the above items are a problem occurring in the electronic device and a solution method thereof.
  • the message may be determined to be a notification destination classified as a message notification destination.
  • a request message for requesting execution of processing for solving the above problem according to a method for solving the problem that has occurred in the electronic device is sent to the notification destination classified as the notification destination of the request message. Be notified. Therefore, it is possible to solve the problem occurring in the electronic device by causing the user of the notification destination classified as the notification destination of the request message to execute the process.
  • a request message may be notified for each process, and the notification destination of each request message may be different.
  • the notification device provides a notification other than a transmission source of the notification in the aspect 6, when a notification indicating that the process is executed or has been executed is received from the notification destination of the request message.
  • At least one of the above may be provided with an execution notifying unit (information providing unit 105) for notifying that the above process has been executed or has been executed.
  • the process when a notification indicating that the process is executed or has been executed is received from the notification destination of the request message, the process is executed at least at any one of the notification destinations other than the transmission source of the notification Notify that it was done or executed. Therefore, it is possible to prevent the waste that the same processing is performed by a plurality of users.
  • the notification device is the notification apparatus according to aspect 6 or 7, wherein the notification unit is configured to request a request from a plurality of notification destinations when there are a plurality of notification destinations classified as notification destinations of the request message.
  • the request message may be notified to a notification destination selected according to a predetermined condition corresponding to the processing to be performed.
  • the notification destination selected according to a predetermined condition according to the requested process is selected from the plurality of notification destinations. Notify the request message. Therefore, it is possible to cause the user of an appropriate notification destination according to the requested process to execute the above process.
  • the output device (home appliance 2 / portable terminal 3) is a notification device that notifies a message about an item when an item to be notified to the user regarding the electronic device (home appliance 2) occurs.
  • Message acquisition means speech / control separation section 204 / message reception section 301 for acquiring a message notified from the notification device, the content of which is at least partly different from the message notified to the message, and acquisition by the message acquisition means
  • Message output means (output control unit 208/302) for outputting the received message.
  • the structure is a message according to the classification
  • the output device is directed to the output device according to aspect 9, when the message acquisition unit acquires a request message for requesting execution of a process for solving a problem occurring in the electronic device.
  • an execution notification means (underwriting notification transmission unit 303) may be provided that transmits a notification indicating that the user of the apparatus has executed or has executed the above processing.
  • a notification indicating that the user of the own device executes or has executed the above process is transmitted according to an input operation on the own device. Therefore, when the user who has confirmed the request message executes or executes the requested process, the user can be notified by the above input operation, whereby the same process can be performed by a plurality of users. It is possible to prevent the waste of being generated.
  • the notification indicating that the above processing is executed or has been executed may be transmitted to the notification device, or may be transmitted to another notification destination if it can be transmitted to another notification destination.
  • the notification is transmitted to the notification device, it is possible to notify the other notification destinations that the processing has been executed or has been performed via the notification device.
  • the output device is the above-described aspect 9 or 10, wherein the detection means (operating state detection unit) for detecting occurrence of the above-mentioned matter and the detection means detect occurrence of the above-mentioned matter.
  • the message output unit may include an output target switching unit (switching unit 207) that outputs a message acquired in the past by the message acquisition unit.
  • the information notification system 5 includes a notification device (information processing device 1) for notifying a user of a message related to an electronic device (home appliance 2) when a matter to be notified to the user occurs.
  • An information notification system including an output device (home appliance 2, portable terminal 3) that outputs the message, wherein the notification device has a notification destination other than the output device, and the other notification
  • the notification device has a notification destination other than the output device, and the other notification
  • a message for a notification destination of each classification is determined, and a message for the output device among the determined messages is notified to the output device, and the output device Outputs the message notified by the notification device. Therefore, there exists an effect similar to the said aspect 1.
  • a control method (information notification process) for a notification device is a control method for a notification device that notifies a message related to an item when an item to be notified to an electronic device occurs.
  • a message determination step for determining a message for each category notification destination when there are a plurality of notification destinations of the message and the plurality of notification destinations include notification destinations with different preset classifications ( S3, S4 / S13, S14 / S17, S18) and a notification step (S5 / S15) for notifying the message determined in the message determination step. Therefore, there exists an effect similar to the said aspect 1.
  • the notification device and the output device according to each aspect of the present invention may be realized by a computer.
  • the notification device or the output device is operated by causing the computer to operate as each unit included in the notification device or the output device.
  • a control program for the notification device that realizes the output device by a computer (control program for the output device) and a computer-readable recording medium on which the control program is recorded also fall within the scope of the present invention.
  • the present invention can be used in a system for notifying a user of information related to an electronic device.
  • Information processing device notification device
  • Information provision method determination unit (message determination unit, existence determination unit)
  • Home appliance control unit (notification unit)
  • Information providing unit (notification unit, execution notification unit)
  • Home appliances (output devices, electronic devices)
  • Voice / Control Separation Unit Message Acquisition Unit
  • Operating state detection unit (detection unit)
  • switching unit (output target switching unit)
  • Output control unit (message output unit) 3
  • Mobile devices output devices
  • 301 Message receiver messagessage acquisition unit
  • 302 Output control unit (message output unit)
  • Underwriting notification transmission unit (execution notification unit) 5 Information notification system

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Abstract

L'invention concerne un dispositif (1) de traitement d'informations comportant: un unité (103) de détermination du procédé de fourniture d'informations qui, si une pluralité de destinations de notification d'un message comprend des destinations de notification présentant des classifications différentes, détermine un message pour chaque classification de destination de notification; et un unité (104) de commande d'appareils électroménagers et une unité (105) de fourniture d'informations qui délivrent des notifications des messages désignés.
PCT/JP2015/073360 2014-09-08 2015-08-20 Dispositif de notification, dispositif de sortie, système de notification d'informations et procédé de commande d'un dispositif de notification WO2016039109A1 (fr)

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JP2014182496A JP6305883B2 (ja) 2014-09-08 2014-09-08 通知装置、出力装置、情報通知システム、通知装置の制御方法、および制御プログラム

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CN109905545A (zh) * 2018-12-29 2019-06-18 努比亚技术有限公司 一种消息处理方法及终端、计算机可读存储介质
JP2020194436A (ja) * 2019-05-29 2020-12-03 日立グローバルライフソリューションズ株式会社 通知管理サーバ、保守支援システム、および、通知管理方法
WO2022224544A1 (fr) * 2021-04-23 2022-10-27 パナソニック インテレクチュアル プロパティ コーポレーション オブ アメリカ Procédé de traitement d'informations, programme de traitement d'informations et dispositif de traitement d'informations
WO2023007774A1 (fr) * 2021-07-28 2023-02-02 パナソニック インテレクチュアル プロパティ コーポレーション オブ アメリカ Procédé de notification d'informations, dispositif de notification d'informations et programme de notification d'informations

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