WO2015016237A1 - Système de gestion de conversation, dispositif de gestion de conversation, méthode de gestion de conversation, et programme - Google Patents

Système de gestion de conversation, dispositif de gestion de conversation, méthode de gestion de conversation, et programme Download PDF

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Publication number
WO2015016237A1
WO2015016237A1 PCT/JP2014/069999 JP2014069999W WO2015016237A1 WO 2015016237 A1 WO2015016237 A1 WO 2015016237A1 JP 2014069999 W JP2014069999 W JP 2014069999W WO 2015016237 A1 WO2015016237 A1 WO 2015016237A1
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WO
WIPO (PCT)
Prior art keywords
data
chat
conversation
mail
format
Prior art date
Application number
PCT/JP2014/069999
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English (en)
Japanese (ja)
Inventor
真知子 小澤
剛士 小幡
泰佑 金光
未紗 古磯
智彦 竹内
小林　健太郎
Original Assignee
株式会社フェイス
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Publication date
Application filed by 株式会社フェイス filed Critical 株式会社フェイス
Publication of WO2015016237A1 publication Critical patent/WO2015016237A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H04L12/1822—Conducting the conference, e.g. admission, detection, selection or grouping of participants, correlating users to one or more conference sessions, prioritising transmission
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/06—Message adaptation to terminal or network requirements
    • H04L51/066—Format adaptation, e.g. format conversion or compression

Definitions

  • the present invention relates to a conversation management system, a conversation management device, a conversation management method, and a program capable of participating in a chat performed between terminals having a chat function even if the terminal does not have a chat function.
  • chat service chat service
  • data messages and instant messages
  • communication applications used via communication lines such as instant messengers on multifunctional mobile terminals (so-called smartphones and tablet terminals).
  • Real-time communication is also rapidly spreading (see, for example, Patent Document 2).
  • Chat systems and instant messengers are conversational, so you can easily exchange information and easily understand the other party's status (whether or not you can talk). Not only as a tool for exchanging information, but also as an alternative to e-mail, it can be used by family members who want to communicate frequently and reliably (for example, parents and children under elementary school), or at company meetings. is increasing.
  • the present invention has been made in view of the above problems, and a conversation management system and a conversation management apparatus capable of participating in chat performed between terminals having a chat function even if the terminal does not have a chat function. It aims to provide a conversation management method and program.
  • the present invention is a conversation management system in which a plurality of terminals are connected via a communication line, and conversation data is transmitted and received between the plurality of terminals.
  • a chat server that transmits and receives, a mail server that transmits and receives conversation data in an e-mail format with a terminal, and a data conversion server that converts the conversation data, the chat server between the chat side terminal, Send / receive conversation data in chat data format using a chat function, the mail server sends / receives conversation data in email format using an email function to / from an e-mail side terminal, and the data conversion server
  • the chat data format conversation data received by the chat server is converted into the email format conversation data
  • the conversation data in the email format received by the mail server is converted into the conversation data in the chat data format
  • the conversation data in the new chat data format is converted into the conversation data in the chat data format.
  • a conversation management system characterized by being provided to a chat server.
  • the data conversion server also sets a data management dedicated email address for each group composed of a plurality of users including at least users of the chat terminal and the email terminal.
  • the chat server receives conversation data in the chat data format from a terminal belonging to the group
  • the chat server converts the chat data into email data having the data management dedicated email address as a transmission source.
  • the chat data format for the group when the email server receives the conversation data in the email format addressed to the data management dedicated email address. Conversation data in a new chat data format. And providing to said chat server as data, a conversation management system described in (1).
  • the chat server when the chat server receives the chat data in the chat data format, stores the chat data in the chat data format in the storage unit of the chat server.
  • Conversation data is provided to the data conversion server, and when the chat data format conversation data is acquired from the chat server, the data conversion server converts the chat data format conversation data into the e-mail format conversation data. Converting and providing to the mail server, and when the electronic mail format conversation data is obtained from the mail server, the electronic mail format conversation data is converted into the chat data format conversation data and the chat (1) or (2) above, which is provided to a server Is a conversation management system described.
  • the chat data format conversation data is set in the text
  • the past conversation data in the chat data format stored in the storage means of the chat server is set in chronological order
  • the sender name of the chat data in the chat data format is set in the subject.
  • the conversation management system according to (3) wherein the data management dedicated e-mail address is set as an address.
  • the data conversion server accepts a change of the data management dedicated e-mail address by the user. System.
  • the conversation data in the past chat data format stored in the storage means is a first storage format that can be edited by the user, and a first storage format that is not editable by any of the users. 2.
  • the present invention is also a conversation management device in which a plurality of terminals are connected via a communication line, and conversation data is transmitted / received between the plurality of terminals, the conversation data in a chat data format with the terminals.
  • the converting means converts the chat data format conversation data received by the chat means into the email format conversation data, and A new chat data format conversation data is transmitted to the e-mail side terminal via the transmission / reception means, and the e-mail format conversation data received by the mail transmission / reception means is converted into the chat data format conversation data. Is provided to the chat means.
  • the present invention is also a conversation management method using a computer that transmits and receives conversation data between a plurality of terminals connected via a communication line, and the chat data format between the terminal and the terminal
  • the chat data format conversation data using the chat function is transmitted to and received from the terminal, and the chat data format conversation data is stored in the storage means connected via the communication line.
  • the conversion process converts the chat data format conversation data received in the chat process into the email format conversation data, transmits the conversation data to the e-mail side terminal, and receives the e-mail received in the e-mail transmission / reception process.
  • the conversation management method is characterized in that the conversation data in the format is converted into the conversation data in the chat data format and stored in the storage means as conversation data in the new chat data format.
  • the present invention is also a program characterized by causing a computer to execute the conversation management method described in (8) above.
  • a conversation management system capable of participating in a chat performed between terminals having a chat function even if the terminal does not have a chat function. be able to.
  • FIG. 1 is a schematic diagram schematically showing the configuration of the conversation management system S according to the present embodiment.
  • the conversation management system S includes a chat side terminal 11 (11A, 11B), an e-mail side terminal 12 (12A, 12B), a chat server 13, and a mail server 14 (14a, 14b) and the data conversion server 15 are connected via a communication line NW to transmit / receive conversation data between a plurality of terminals.
  • the communication line NW uses, for example, TCP / IP as a communication protocol, the Internet, a dedicated communication line (for example, CATV (Community Antenna Television) line), a mobile communication network (including a base station, etc.), and a gateway It is constructed by etc.
  • TCP / IP Transmission Control Protocol/Internet Protocol
  • the conversation data includes text data, image (still image, moving image) data, audio data, music data, and the like.
  • the conversation data holds date and time information and can be managed in units of dates based on the information.
  • the conversation data can be transmitted (also referred to as posting) or browsed in a diary format. That is, the conversation management system S displays a calendar or the like on the display unit of the chat side terminal 11 (11A, 11B), and displays a conversation data input screen when the user selects a date.
  • DB 16 of the chat server 13 When an input of conversation data by the user is accepted, one or a plurality of conversation data is registered in the storage unit (database, hereinafter referred to as DB) 16 of the chat server 13 in association with the selected date. Then, one or a plurality of conversation data associated with the selected date is collectively managed as a “diary” including conversation data registered in the past associated with the date. That is, when the user of the chat terminal 11 selects a specific date in the diary, all conversation data registered on that date can be browsed.
  • the DB 16 of the chat server 13 may be connected to the chat server 13 via the communication line NW separately from the chat server 13.
  • a user who uses a plurality of chat terminals 11A and 11B not only registers conversation data in a personal diary managed for each user, but also exchanges conversation data (conversation) in a common diary (one diary). Data submission). That is, conversation data can be exchanged as an exchange diary, and conversation data can be exchanged as a chat room when expressed like a chat.
  • the users of the chat side terminals 11A and 11B are allowed to access (view and post) one diary (conversation data registered in the diary) for one or more specific users Registers the plurality of users in the conversation management system S in advance as members of one group in association with each diary. Thereby, only the user who becomes a member of a group can access the diary matched with the said group.
  • the “diary” in the present embodiment refers to a means for managing conversation data in units of dates associated with individual users of the chat terminal 11, and the users of the plurality of chat terminals 11 A and 11 B are grouped.
  • it means a means for managing conversation data associated with a group, which functions as an exchange diary or chat room.
  • the user (email user) of the e-mail side terminal 12 can also access (post and view) the exchange diary associated with the group as a member of the group. It is.
  • chat chat function, chat system, chat service
  • chat data CD chat data format conversation data
  • conversation data MD data including text, text and attached files, as well as subject, sender, destination, etc.
  • conversation data MD e-mail conversation data
  • the chat terminal 11 is, for example, a multi-function mobile phone (smart phone) that includes a control unit, a display unit, and an operation unit (not shown), and installs the application program of the conversation management system S of the present embodiment.
  • the chat function can be used.
  • the chat side terminal 11 transmits / receives chat data CD with the chat server 13, and chat is possible between chat side terminal 11A, 11B.
  • the chat terminal 11 may be one that can use the e-mail function together with the chat function.
  • Each of the e-mail side terminals 12 includes a control unit, a display unit, and an operation unit (not shown).
  • a basic phone having basic communication functions such as a function or a feature phone having a camera function or the like other than that, and a terminal that cannot use the chat function.
  • the e-mail side terminal 12 transmits / receives mail conversation data MD including text data and the like to / from the mail server 14 of the conversation management system S via its own mail server 80 using the e-mail function.
  • Image data (still image, moving image) data, audio data, music data, and the like can be attached to the e-mail E, and these data may be included in the mail conversation data MD.
  • the terminal that can use the chat function is the chat side terminal 11 and the terminal that cannot use the chat function is the e-mail side terminal 12.
  • the e-mail side terminal 12 has a chat function for use of the product. It is possible to have a chat function by installing application software, although it is not limited to those that do not have, but depending on the skill level of the user (because the user is unfamiliar with the handling of the terminal ), The chat function may be disabled.
  • the chat server 13 accepts registration of an account (e-mail address, date of birth, family structure, etc.) of one or more users of the chat-side terminal 11 using the conversation management system S, stores it in the DB 16, and stores it in the data conversion server. 15 to send. If a personal diary or exchange diary (chat room) used by each user is created, the registration is accepted, stored in the DB 16 and transmitted to the data conversion server 15.
  • an account e-mail address, date of birth, family structure, etc.
  • the chat server 13 receives the account (email address, date of birth, family structure, etc.) of the user of the e-mail side terminal 12 that the user wants to invite as a group member from the user of the chat side terminal 11 using the conversation management system S When registration of an accessible exchange diary is accepted, it is stored in the DB 16 and transmitted to the data conversion server 15.
  • the chat server 13 transmits / receives chat data CD using the chat function to / from the chat terminal 11 (11A, 11B). That is, when chat data CD is transmitted from the chat side terminal 11, it is memorize
  • chat data CD for example, chat data CD transmitted by the user of the chat side terminal 11B
  • chat side terminal 11 for example, chat side terminal 11A
  • the chat server 13 transmits and receives chat data CD to and from the data conversion server.
  • the mail server 14 transmits / receives mail conversation data MD to / from the e-mail side terminal 12. More specifically, the e-mail side terminal 12 sends the e-mail E to the mail server 80 (transmission server (SMTP (Simple Mail Transfer Protocol) server 80a)) of each terminal, and the transmission server 80a sends the e-mail E Is transmitted to the mail server 14 (receiving server (POP (Post Office Protocol) server 14b)). In addition, the mail server 14 (transmission server 14a) transmits the electronic mail E to each mail server 80 (reception server 80b), and the mail server 80 (reception server 80b) transmits this to each electronic mail side terminal. 12 to send.
  • SMSTP Simple Mail Transfer Protocol
  • POP Post Office Protocol
  • the sending SMTP server 14a, 80a receives the e-mail
  • the SMTP server 14a, 80a sends the mail to the receiving (other) SMTP server 14a, 80a.
  • the receiving SMPT servers 14a and 80a store the mail in the receiving mailbox.
  • the POP servers 14b and 80b allow the contents of the mailbox to be read into the terminal in response to a request from the receiving terminal.
  • An IMAP (Internet Message Access Protocol) server may be used as each of the receiving servers 14b and 80b.
  • the mail server 14 transmits / receives mail conversation data MD to / from the data conversion server 15.
  • the data conversion server 15 converts the chat data CD received by the chat server 13 into mail conversation data MD, and transmits it to the e-mail side terminal 12 via the mail server 14b.
  • the mail conversation data MD received by the mail server 14a is converted into chat data CD and provided to the chat server 13 as new chat data CD.
  • the chat data CD transmitted from the chat side terminal 11 to the chat server 13 can be browsed between the chat side terminals 11 and converted into the mail conversation data MD to be electronic.
  • the mail side terminal 12 (12A, 12B) can also browse.
  • the mail conversation data MD transmitted from the e-mail side terminal 12 (for example, e-mail side terminal 12A) to the data conversion server 15 via the mail server 14 is browsed on the chat side terminal 11 as new chat data CD. be able to.
  • the new chat data CD is converted into the mail conversation data MD by the data conversion server 15 and can be viewed on another electronic mail side terminal 12B.
  • conversation data can be exchanged between the chat side terminal 11 having the chat function and the e-mail side terminal 12 not having the chat function. More specifically, for a specific diary registered in the conversation management system S, a user of the chat side terminal 11 and a user of the e-mail side terminal 12 who are members of a group permitted to access the diary. You can post and browse (chat) conversation data.
  • FIG. 2A is a schematic diagram illustrating the configuration and function of the data conversion server 15.
  • FIG. 2B is a schematic diagram for explaining the data management dedicated email address AD setting function of the data conversion server 15.
  • conversation data is exchanged between a user of the chat side terminal 11 and a user of the e-mail side terminal 12 registered in advance as members of the same group (members who can access one common exchange diary) Will be described as an example.
  • the data conversion server 15 includes a data receiving unit 151, a data transmitting unit 152, a data management dedicated e-mail address setting unit 153, and a data converting unit 154.
  • the data receiving means 151 receives the chat data CD and the registration information of the account (including the user of the e-mail terminal 12) and the diary from the chat server 13, and receives the mail conversation data MD from the mail server 14.
  • the data transmission means 152 transmits the chat data CD to the chat server 13 and transmits the mail conversation data MD to the mail server 14.
  • the data management dedicated e-mail address setting unit 153 sets the data management dedicated e-mail address AD when the data receiving unit 151 receives registration information such as a chat room or an exchange diary. That is, the data management dedicated email address setting unit 153 generates information on the data management dedicated email address AD managed by the DB 16 and instructs the mail server 14 to create an account.
  • the data management dedicated e-mail address AD is provided to the chat server 13 and the mail server 14 by the data transmission means 152. In response to this, the mail server 14 creates a transmission / reception account for the data management dedicated email address AD.
  • the data management dedicated e-mail address AD is an address used when sending / receiving mail conversation data MD to / from the e-mail side terminal 12 participating in the chat (registered as a group). That is, the user of the electronic mail side terminal 12 registered as a group transmits the mail conversation data MD to the data management dedicated email address AD, and receives the mail conversation data MD from the data management dedicated email address AD. Participate in chat.
  • the data conversion means 154 receives the chat data CD from the terminals belonging to the group, and if the e-mail side terminal 12 (user) is registered in the same group, the chat data CD is used for the group mail conversation. Convert to data MD.
  • the mail conversation data MD converted from the chat data CD is transmitted to the mail server 14 (transmission server 14a) via the data transmission means 152.
  • the source address at this time is the data management dedicated e-mail address AD.
  • the group chat is performed.
  • Convert to data CD The new chat data CD converted from the mail conversation data MD is transmitted to the chat server 13 via the data transmission means 152.
  • the data conversion server converts the chat data CD into the mail conversation data MD
  • the data conversion server sets the received (latest) chat data CD in the text
  • Data CDs are set in time series
  • the sender name of the received (latest) chat data CD is set as the subject
  • the data management dedicated email address AD is set as the sender address.
  • the past chat data CD stored in the DB 16 is, for example, the chat data CD registered in the past on the same date, or, for example, the past five chat data CDs recently (this will be described later). .
  • the data management dedicated email address AD (AD1, AD2) issued by the data management dedicated email address setting means 154 is sent from the data conversion server 15 to the email side terminal 12 as mail conversation data. It becomes a transmission source address in the case of transmitting MD. Further, it becomes a transmission destination address when the mail conversation data MD is transmitted from the e-mail side terminal 12 (reply to a chat post). Further, the data management dedicated email address AD is set to a different address for each group (exchange diary). For example, in FIG. 2B, Aoi and Mom belong to one group with a chat name “Aoi and Mom”, and Aoi and Daddy belong to another group with a chat name “Aoi and Daddy”.
  • “abc123@smile-log.com” is set as the email address AD1 dedicated to data management in the chat name “Aoi-chan and Mom”, and data management is dedicated to the chat name “Aoi-chan and dad”.
  • an address “efg456@smile-log.com” is set as the e-mail address AD2.
  • the e-mail conversation data MD is converted.
  • the chat data CD (for example, “Tatsuyo”) is transmitted only to the members of the group associated with the data management dedicated email address AD1 (here, only mom), and the members of the other group (here, dad) ) Will not be sent. The same applies to the case where conversation data is transmitted from the chat terminal 11 to the e-mail terminal 12.
  • FIG. 3 is a flowchart for explaining the flow of conversation data exchange (chat) in the chat terminal 11.
  • chat conversation data exchange
  • the chat terminal 11 for example, a smartphone
  • the chat function can be used by installing the application program of the conversation management system S of the present embodiment.
  • the control unit acquires update information.
  • the update information is the presence / absence of chat data CD that has been accumulated (posted) in the chat server 13 from the last time this application was terminated until it is started this time.
  • the control unit displays a chat screen on the display unit (step S03).
  • the chat screen displays, for example, a screen corresponding to the date of the current day as an initial value (a screen that opens the page of the current day of the diary).
  • the calendar for the current month may be displayed, a screen with the cursor set to the current day may be displayed as an initial value, and after the user selects a date to be posted, a screen corresponding to the date may be displayed.
  • the control unit displays it on the chat screen.
  • control unit displays an input area on the display unit and waits for input while waiting for the presence of a post from another user. Then, the update information standby state is entered (step S04).
  • the control unit determines whether or not a new chat data CD has been posted. If there is no new post, the control unit returns to step S04, and if there is a new post, the process proceeds to step S06.
  • the chat-side terminal 11 periodically sends a request to the chat server 13 (for example, in a short cycle of several seconds to several minutes) to check update information (whether or not new chat data CD is registered) and update it. If there is, a method of acquiring the information and notifying the user (Pull method) may be used, or a method in which the chat server 13 directly sends update information to the user and notifies the user (Push). System). Even in the Pull method, since the cycle of request transmission for checking update information is short, a real-time property close to the Push method can be realized.
  • control unit displays the acquired new chat data CD on the display unit (step S06), and returns to the update information standby state (step S04).
  • the e-mail terminal 12 uses a known e-mail function. That is, when the chat data CD is posted from the chat terminal 11, a new post and a past post converted into the mail conversation data MD by the data conversion server 15 are received by e-mail. When posting, the mail conversation data MD is transmitted by electronic mail.
  • the e-mail side terminal 12 is a mobile phone (basic phone, feature phone, etc.)
  • an incoming e-mail is notified immediately, so that conversation data can be exchanged substantially in real time by responding to this. It becomes possible.
  • FIG. 4 is a timing chart showing an example of the processing flow of the conversation management system S
  • FIGS. 5 and 6 are chat side terminals showing the state of chat (exchange of conversation data) using the conversation management system S. 11 and an example of a chat screen on the display unit of the e-mail side terminal 12, Aoi who is a user of the e-mail side terminal 12 and a ma who is a user of the chat side terminal 11 are group (chat name “Aoi chan and ma”). ) As an example.
  • the chat terminal 11 activates the application software (1) to start chatting (2).
  • the chat server 13 registers new chat data CD in the DB 16 (3).
  • the data conversion server 15 accesses the DB 16 periodically (for example, in units of several seconds to several minutes) and monitors the presence / absence of update information (posting of new chat data CD) (4). If there is a new (latest) post in the DB 16, it is acquired (5), and the past chat data CD of the same group registered in the DB 16 is also acquired (6) arranged in time series and electronic Set as the body of the email. In addition, the data conversion server 15 sets the data management dedicated email address AD as the sender address of the email and sets the sender name of the new post as the subject. In addition, the electronic mail address of the user of the electronic mail side terminal 12 is set as the transmission destination. The data conversion server 15 transmits the email edited in this way to the mail server 14 (transmission server 14a) as mail conversation data MD (7).
  • the mail server 14 (transmission server 14a) that has received the mail conversation data MD transmits this to the mail server 80 (reception server 80b) of each of the e-mail side terminals 12, and as a result, the mail conversation data MD is transmitted to the destination. (8).
  • the user of the e-mail side terminal 12 that has received the mail conversation data MD sends a post (mail conversation data MD) that is a reply to the data management dedicated e-mail address AD by the e-mail E and the mail server 80 (transmission server 80a). ) To the mail server 14 (receiving server 14b). The mail server 14 (reception server 14b) transmits the mail conversation data MD to the data conversion server 15.
  • the data conversion server 15 constantly monitors the receiving server 14b of the mail server 14, and when the mail conversation data MD is received, the body (only new posts) is extracted from the mail conversation data MD and new Is converted (generated) into a chat data CD.
  • the data conversion server 15 registers the converted new chat data CD in the DB 16 of the chat server 13.
  • the chat server 13 periodically monitors the DB 16 (12). If a new chat data CD is registered, it is acquired (13) and transmitted to the chat terminal 11 (14). In chat terminal 11, new chat data CD is displayed on the chat screen (15).
  • a mom who is a user of the chat side terminal 11 posts a chat data CD on the chat screen, “Did you get to school?”.
  • the chat data CD is posted to the chat server 13 and converted into mail conversation data MD by the data conversion server 15.
  • the data conversion server 15 sets Aoi's e-mail address (for example, aoi@xxxxx.ne.jp) as the destination (To :), and sets the e-mail address dedicated to data management AD (for example, abc123@smile-log.com, the display name is “Aoi-chan and Mama”, which is the chat name, and the subject is “Mama” with “Yama” added to the sender name “Mama” of the new post Set the character string “more”.
  • the data conversion server 15 edits and sets not only the sender name “mama” of the new post but also “from ma” as the subject. Thereby, when receiving the said e-mail (mail conversation data MD), it can avoid misidentifying that it is reception of the normal e-mail from a ma.
  • the data conversion server 15 uses a quotation mark (>) added when quoting a normal electronic mail when editing past conversation data when converting chat data CD into mail conversation data. Do not add. This also makes it easy to recognize that it is not a normal electronic mail (the mail conversation data MD).
  • the user (Aoi-chan) of the e-mail side terminal 12 replies to the incoming mail conversation data MD by the e-mail function when there is further posting.
  • the reply destination is the sender address of the mail conversation data MD, that is, the data management dedicated email address AD (for example, abc123@smile-log.com). It is transmitted to the data conversion server 15 via the mail server 14 as mail conversation data MD (post).
  • a line past conversation data) to which a quotation mark (>) is added is the data conversion server 15 and the chat Ignored when converting to data CD.
  • the data conversion server 15 extracts only the content “Tatsuyo” from the received mail conversation data MD, converts it into chat data CD, and registers it in the DB 16 of the chat server 13.
  • the chat server 13 receives this at a predetermined cycle and transmits it to the chat terminal 11 as chat data CD.
  • FIG. 6 shows an example of a chat screen when there are a plurality of e-mail side terminals 12 (12A, 12B).
  • the chat side terminal 11 uses the e-mail function is described as the e-mail side terminal 12B, but the same applies to the case where there are a plurality of e-mail side terminals 12 such as feature phones.
  • the mail conversation data MD transmitted from the electronic mail side terminal 12A is converted into the chat data CD and transmitted to the chat side terminal 11, but there is a user of another electronic mail side terminal 12B in the same group. Is transmitted as mail conversation data MD. That is, when the data conversion server 15 receives the mail conversation data MD, the data conversion server 15 converts the data into the chat data CD and registers it in the DB 16, but the chat server 13 is the chat data CD transmitted from the chat side terminal 11. Even if the chat data CD converted from the mail conversation data MD is newly registered in the DB 16, it is acquired and transmitted to the data conversion server 15 again.
  • the data conversion server 15 converts this into mail conversation data MD (provides past registration), and transmits the mail conversation data MD to the user of the electronic mail side terminal 12B other than the sender.
  • the e-mail address AD dedicated to data management for example, abc123@smile-log.com
  • the transmission destination (To :) is the email address (for example, ma@zzzzz.com) of the email side terminal 12B.
  • the mail conversation data MD posted by itself is not transmitted to the sender of the mail conversation data MD (here, Aoi who is the user of the e-mail terminal 12A).
  • the e-mail side terminal 12A does not apply the content to the e-mail side terminal 12A (Aoi-chan). Since the mail conversation data MD including the latest post and the past post as shown in the e-mail side terminal 12B of the figure is received, the exchange of the conversation data of other users in the group can be viewed. it can.
  • the data management dedicated e-mail address AD of the transmission destination (or transmission source) is correct, or the mail address ad of the transmission source (or transmission destination).
  • chat side terminals 11 exchange the chat data CD via the chat server 13.
  • the data conversion server 15 has a data management dedicated email address changing means, and accepts the change of the data management dedicated email address AD by the user of the chat terminal 11 itself.
  • the data management dedicated e-mail address AD is known to another person for some reason, the user can prevent posting by impersonation by changing the data management dedicated e-mail address AD.
  • chat data CD of this embodiment is managed by date, and can be posted on a date other than the current date (future date). For example, if the chat data CD is reserved and posted on a future birthday or the like, the reserved posting content is displayed on the chat screen when that date arrives.
  • chat data CD registered as chat data CD and chat data CD converted from the mail conversation data MD is a data management dedicated e-mail address AD unit (ie, group unit or (Diary unit) and stored in time series.
  • AD unit ie, group unit or (Diary unit)
  • all chat data CDs are stored in the common storage data area 20 and the personal storage data areas 21 and 22, respectively.
  • chat data CD posted to the e-mail address to the latest chat data CD are respectively stored in the common storage data area 20 and the personal data.
  • the data is stored in the storage data areas 21 and 22.
  • the contents of the data in the common storage data area 20 and the personal storage data areas 21 and 22 are the same, but the chat data CD in the common storage data area 20 cannot be edited by any user.
  • the personal storage data areas 21 and 22 can be edited by each user.
  • the personal storage data areas 21 and 22 are set for individual users, and the chat data CD of the personal storage data area assigned to other users cannot be edited.
  • FIG. 7A shows an example in which a common storage data area 20, a personal storage data area 21 for moms, and a personal storage data area 22 for Aoi are set.
  • the contents of the chat data CD are the same in any of the saved data areas, but Mama cannot edit the chat data CD in the common saved data area 20 and the personal saved data area 22 for Aoi. It is possible to edit the chat data CD in the personal storage data area 21 for oneself (for mom). In addition, Aoi cannot edit the chat data CD in the common storage data area 20 and the personal storage data area 21 for mom, and chats in the personal storage data area 22 of himself (for Aoi). Data CDs can be edited.
  • chat data CD As shown in FIG. 7B, in the personal storage data areas 21 and 22, it is possible to edit the design of the background and the like, and the insertion of characters (fonts) and images of the chat data CD. In addition, unnecessary chat data CD can be deleted. It is also possible to select a target period for storing the chat data CD.
  • the entire re-reading and re-editing can be performed smoothly when editing the chat data CD.
  • chat data CD data edited as described above
  • the personal storage data areas 21 and 22 can be output to the outside of the conversation management system S.
  • the paper data or digital media can be output. It can be published as a book (diary or exchange diary).
  • an address book held in the chat terminal 11 can be referred to. Also, in this address book, for example, the relationship (relationship) between the person whose address is registered, such as mother, father, and daughter, and herself (person) can be set.
  • the address book registrant is automatically displayed in the family tree, for example, in a tree structure. Can be mapped and displayed in a list.
  • a chat partner is selected from the family tree as shown by a broken line, an individual user information screen is displayed as shown in FIG. 8B, and chat can be started from the screen.
  • a diary selection screen is displayed as an initial screen of the chat screen, and when a diary is selected, a chat screen for the day (TODAY) is displayed.
  • a password can be set with an icon I such as an animal for personal authentication.
  • the password is canceled by moving the icon I to a predetermined position in the order registered in advance (drag and drop).
  • each of the four types of animal icons I is associated with a predetermined button key (character or number) by a predetermined first conversion table (map).
  • each predetermined button key is associated with a matching key by a predetermined second conversion table (map).
  • the chat server 13, the mail server 14, the data conversion server 15, and the like have been described as independent servers. However, these are described as examples of means for realizing the above-described functions. That is, if the configuration described above is realized, the communication line NW may not physically exist between the chat server 13, the mail server 14, and the data conversion means 15. Moreover, it is not necessary to distinguish these in terms of hardware.
  • a conversation management apparatus including a chat unit, a mail transmission / reception unit, and a data conversion unit may be used.
  • a chat process for transmitting / receiving conversation data in a chat data format to / from a terminal which is a function corresponding to each of the chat server 13, mail server 14, and data conversion server 15, and an electronic mail format to / from the terminal
  • Conversation management method using a computer that performs mail transmission / reception processing for transmitting / receiving the conversation data and data conversion processing for converting the conversation data, and transmits / receives conversation data between a plurality of terminals connected via a communication line It may be.
  • a program that causes a computer to execute the above-described conversation management method may be used.
  • conversation management system S of the present invention is not limited to the above-described embodiment, and it is needless to say that various changes can be made without departing from the gist of the present invention.
  • the present invention can be used in a conversation management system between a terminal having a chat function and a terminal not having a chat function.

Abstract

L'invention permet à un terminal qui n'a pas de fonction de clavardage de participer à un clavardage entre des terminaux qui ont une fonction de clavardage. Un système de gestion de conversation ayant un serveur de clavardage permettant de transmettre/recevoir des données de clavardage entre des terminaux, un serveur d'e-mail permettant de transmettre/recevoir des données de conversation par e-mail entre des terminaux, et un serveur de conversion de données permettant de convertir des données de clavardage et des données de conversation par e-mail. Le serveur de clavardage transmet/reçoit des données vers/en provenance d'un terminal côté clavardage et le serveur d'e-mail transmet/reçoit des données de conversation par e-mail vers/en provenance d'un terminal côté courrier électronique. Le serveur de conversion de données convertit les données de clavardage reçues par le serveur de clavardage en données de conversation par e-mail et transmet les données converties au terminal côté courrier électronique, et convertit les données de conversation par e-mail reçues par le serveur d'e-mail en données de clavardage et fournit les données converties comme nouvelles données de clavardage au serveur de clavardage.
PCT/JP2014/069999 2013-08-01 2014-07-30 Système de gestion de conversation, dispositif de gestion de conversation, méthode de gestion de conversation, et programme WO2015016237A1 (fr)

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JP2013160393A JP2015032092A (ja) 2013-08-01 2013-08-01 会話管理システム、会話管理装置、会話管理方法およびプログラム
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