WO2014208540A1 - Dispositif de traitement d'informations, procédé de traitement d'informations et programme - Google Patents

Dispositif de traitement d'informations, procédé de traitement d'informations et programme Download PDF

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Publication number
WO2014208540A1
WO2014208540A1 PCT/JP2014/066676 JP2014066676W WO2014208540A1 WO 2014208540 A1 WO2014208540 A1 WO 2014208540A1 JP 2014066676 W JP2014066676 W JP 2014066676W WO 2014208540 A1 WO2014208540 A1 WO 2014208540A1
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information
insurance product
insurance
product information
information processing
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PCT/JP2014/066676
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English (en)
Japanese (ja)
Inventor
正秀 齋藤
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株式会社フィナンシャル・エージェンシー
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Publication of WO2014208540A1 publication Critical patent/WO2014208540A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/08—Insurance

Definitions

  • the present invention relates to an information processing apparatus, an information processing method, and a program.
  • Non-Patent Documents 1 and 2, for example there are Web sites that allow users to compare various insurance products that can be subscribed to by entering user information such as age and gender.
  • an object of the present invention is to provide an information processing apparatus, an information processing method, and a program capable of presenting insurance products to a user after narrowing down insurance products recommended for the user.
  • An information processing apparatus includes: a receiving unit that receives input of user information; a receiving unit that receives a plurality of insurance product information corresponding to the user information from a server; and the plurality of insurance product information. Selection means for selecting a predetermined number of insurance product information based on a predetermined criterion; and display means for displaying the predetermined number of insurance product information.
  • the selection means may select a predetermined number of insurance product information based on the predetermined criteria for each type of insurance.
  • the predetermined number may vary depending on the type of insurance.
  • the predetermined standard may be the order in which insurance premiums included in the insurance product information are cheap.
  • the information processing apparatus further includes storage means for storing a plurality of insurance product information received from the server, wherein the receiving means additionally receives user information, and the selecting means is insurance product information corresponding to the additional user information. May be selected from the insurance product information stored in the storage means, and among the selected insurance product information, a predetermined number of insurance product information may be further selected based on the predetermined criteria.
  • an information processing method including a reception step of receiving input of user information, a reception step of receiving a plurality of insurance product information corresponding to the user information from a server, and the plurality of insurance product information.
  • a program for receiving a user information input to a computer a receiving step of receiving a plurality of insurance product information corresponding to the user information from a server, and the plurality of insurance products.
  • a selection step for selecting a predetermined number of insurance product information based on a predetermined criterion and a display step for displaying the predetermined number of insurance product information are executed.
  • FIG. 1 is a conceptual diagram showing an example of an information processing system 1 in the first embodiment.
  • a server 20 and information processing apparatuses 20 ⁇ / b> A, 20 ⁇ / b> B, and 20 ⁇ / b> C are connected via a network 30.
  • the information processing apparatus uses the reference numerals 20A, 20B, and 20C in the case of individually distinguishing and explaining, and does not need to be distinguished, and in the case of explaining collectively, the reference numeral 20 is used.
  • the information processing device is, for example, a mobile terminal device, a tablet terminal, a PDA, a personal computer, or the like.
  • the server 10 comprehensively stores insurance product information of each company.
  • the insurance product information is information relating to insurance products such as age, gender, insurance premium, compensation amount, and the like.
  • the server 10 transmits a program of the requested application to the information processing device 20A.
  • This application is an application that, for example, presents insurance product information suitable for the user to the user and makes a request for insurance product information or a phone call for consultation about the insurance product.
  • the server 10 holds the updated insurance product information. In addition, when the server 10 receives the insurance product information acquisition request from the information processing device 20, the server 10 transmits the corresponding insurance product information to the requested information processing device 20.
  • the information processing apparatus 20 installs the application and executes the application based on a user operation.
  • the information processing apparatus 20 receives user information input from the user, and transmits an acquisition request for insurance product information corresponding to the received user information to the server 10.
  • the information processing device 20 When the information processing device 20 receives the requested insurance product information from the server 10, the information processing device 20 stores the received insurance product information in a storage unit in the device itself. Since the application uses the insurance product information stored in its own device, it is not necessary to communicate with the server 10 and the insurance product information can be presented only by the operation within the application.
  • the information processing apparatus 20 selects a predetermined number of insurance product information appropriate for the user from the insurance product information stored in the self-device based on a predetermined standard.
  • the information processing apparatus 20 presents the selected insurance product information to the user by displaying it on the display unit.
  • the network 30 is the Internet or the like, and includes a wireless LAN access point and a mobile phone base station.
  • FIG. 2 is a diagram illustrating an example of a hardware configuration of the server 10.
  • the server 10 includes a control unit 102, a communication interface 104, and a storage unit 106, and each unit is connected via a bus line 112.
  • the control unit 102 includes a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), and the like. Moreover, the control part 102 is comprised so that the function which controls the proposal of an insurance product may be implement
  • a CPU Central Processing Unit
  • ROM Read Only Memory
  • RAM Random Access Memory
  • the communication interface 104 controls communication with the information processing apparatus 20 via the network 30.
  • the storage unit 106 includes, for example, a plurality of large capacity HDDs and the like, and stores a control program 108 in addition to storing applications and data (not shown) for realizing a general web server function.
  • the storage unit 106 includes an information storage unit 110.
  • the control program 108 is a program for controlling an application for proposing insurance products, and executes predetermined processing based on a request from the information processing apparatus 20 and responds the processing result to the requested information processing apparatus 20. It is a program.
  • the information storage unit 110 stores insurance product information of each insurance company.
  • the information storage unit 110 stores insurance product recruitment documents.
  • the solicitation document refers to a document used for the conclusion of an insurance contract or insurance solicitation, and specifically, a solicitation document relating to sales of insurance products for general consumers.
  • the information storage unit 110 stores the insurance product information such as the product name, age, gender, married / unmarried, occupation, coverage, insurance period, monthly premium, annual insurance premium, compensation amount, etc. of the insurance product. (Registered trademark) or CSV format.
  • FIG. 3 is a diagram illustrating an example of a hardware configuration of the information processing apparatus 20.
  • the information processing apparatus 20 includes a control unit 202, a communication interface 206, a storage unit 208, a display unit 214, and an input unit 216, and each unit is connected via a bus line 218. Connected.
  • the control unit 202 includes a CPU, a ROM, a RAM 204, and the like.
  • the control unit 202 is configured to realize a function for proposing insurance products in addition to a function as a general information processing apparatus by executing an application or the like stored in the storage unit 28.
  • the RAM 204 temporarily stores various information, and is used as a work area when the CPU executes various processes.
  • the communication interface 206 controls communication with the server 10 via the network 30.
  • the storage unit 208 is composed of, for example, an HDD or the like, and stores an application program 210 in addition to storing an application and data (not shown) for realizing a function as a general information processing apparatus.
  • the storage unit 208 has an information storage unit 212.
  • the application program 210 is a program for proposing insurance products, and is a program for transmitting a request to the server 10, receiving a response to this request, and executing processing based on the response.
  • the information storage unit 212 stores the insurance product information acquired from the server 10.
  • the insurance product information stored in the information storage unit 212 is a plurality of insurance product information corresponding to user information, as will be described later.
  • Display unit 214 displays information to the user.
  • the display unit 214 displays an application execution screen, and specifically displays a user information input screen, an insurance product proposal screen, and the like.
  • the input unit 216 receives an input from the user or receives an instruction from the user.
  • the input unit 216 receives input of information related to the user (hereinafter also referred to as user information).
  • the display unit 214 and the input unit 216 may be configured as a touch panel.
  • FIG. 4 is a block diagram illustrating an example of a functional configuration of the server 10.
  • the server 10 illustrated in FIG. 4 includes a reception unit 302, an application control unit 304, and a transmission unit 306.
  • the server 10 has a function of controlling an application for proposing insurance products by executing the control program 108.
  • the receiving unit 302 can be realized by the communication interface 104, the control unit 102, the storage unit 106, and the like, for example.
  • the receiving unit 302 receives an application download request, receives authentication information, or receives user information from the information processing apparatus 20.
  • the received information is input to the application control unit 304.
  • the application control unit 304 is realized by, for example, the control unit 102, the storage unit 106, and the like, and includes an extraction unit 308.
  • the application control unit 304 controls some functions in cooperation with an application installed in the information processing apparatus 20. First, when receiving a request for downloading an application, the application control unit 304 transmits the application program to the requested information processing apparatus 20 via the transmission unit 306.
  • the application control unit 304 when the application control unit 304 receives an authentication code acquisition request from the information processing device 20 via the receiving unit 302, the application control unit 304 describes the authentication code in the SMS (short message service) to the requested information processing device 20. To control transmission. It is assumed that the telephone number of the information processing apparatus 20 is included in the authentication code acquisition request.
  • the application control unit 304 receives authentication information including an authentication code from the information processing apparatus 20 via the receiving unit 302, the application control unit 304 performs an authentication process.
  • the extracting unit 308 acquires user information from the information processing apparatus 20 via the receiving unit 302, the extracting unit 308 extracts insurance product information corresponding to the user information from the information storage unit 110.
  • the insurance product information corresponding to the user information refers to insurance product information of insurance that can be subscribed to by the information included in the user information of the user and the information included in the insurance product information.
  • the extraction unit 308 extracts a plurality of insurance product information that matches information such as age and gender included in the user information from the information storage unit 110.
  • the application control unit 304 transmits the extracted plurality of insurance product information to the requested information processing apparatus 20 via the transmission unit 306.
  • the transmission unit 306 can be realized by the communication interface 104, the control unit 102, the storage unit 106, and the like, for example.
  • the transmission unit 306 transmits an application program and extracted insurance product information to the requested information processing apparatus 20 according to an instruction from the application control unit 304.
  • the server 10 stores the insurance product information of each insurance company, extracts the insurance product information corresponding to the user information received from the information processing device 20, and requests the extracted insurance product information for the requested information processing. It has a function of transmitting to the device 20.
  • FIG. 5 is a block diagram illustrating an example of a functional configuration of the information processing apparatus 20.
  • the information processing apparatus 20 illustrated in FIG. 5 includes a transmission unit 402, a reception unit 404, and an application execution unit 406.
  • the information processing apparatus 20 has each function of an application that proposes insurance products by executing the application program 210.
  • the transmission unit 402 can be realized by, for example, the communication interface 206, the control unit 202, the storage unit 208, and the like. First, the transmission unit 402 requests download of an application for proposing insurance products. For example, the information processing apparatus 20 accepts that a download button of this application is clicked while browsing a certain Web site and transmits a download request to the server 10.
  • the transmission unit 402 transmits the input authentication code to the server 10.
  • the transmission unit 402 transmits the input user information to the server 10.
  • the receiving unit 404 can be realized by the communication interface 206, the control unit 202, the storage unit 208, and the like, for example.
  • the receiving unit 404 receives an application program from the server 10, receives an authentication code, and receives a plurality of insurance product information extracted by the server 10.
  • the received program and information are input to the application execution unit 406.
  • the application execution unit 406 can be realized by the control unit 202, the storage unit 208, the display unit 214, the input unit 216, and the like, for example.
  • the application execution unit 406 has a function of proposing insurance products to the user, and includes a reception unit 408, a storage unit 410, a selection unit 412, and a display unit 414.
  • the application execution unit 406 functions after the application is installed in the information processing apparatus 20, and controls the server 10 to make an authentication code request including the telephone number of the own apparatus.
  • the application execution unit 406 displays the authentication code on the display unit 214, controls the user to input the authentication code using the input unit 216, and transmits the authentication code to the server 10. . If the authentication is successful on the server 10 side, the application execution unit 406 displays the member registration screen of this application on the display unit 214.
  • the accepting unit 408 accepts user information input using the input unit 216 from the member registration screen displayed on the display unit 214.
  • the user information is information used for proposing insurance products such as name, date of birth, sex, presence / absence of insurance, current monthly premium, married or unmarried. This user information is also called basic user information.
  • the basic user information received by the receiving unit 408 is transmitted to the server 10 by the transmitting unit 402.
  • the accepting means 408 may accept user information additionally after receiving basic user information.
  • the user information received additionally is also referred to as additional user information.
  • the additional user information is, for example, detailed information such as the presence / absence of children, the number of children, the age of children, the status of home ownership, the status of sickness, the occupation of the principal, the monthly income of the principal, the amount of saving, and the cost of living / month.
  • the storage unit 410 stores a plurality of pieces of insurance product information received from the server 10 by the receiving unit 404.
  • the insurance product information is stored, for example, in Excel (registered trademark) or CSV format.
  • the selecting unit 412 selects a predetermined number of pieces of insurance product information based on a predetermined standard from the insurance product information stored in the storage unit 410. For example, the selection means 412 selects three in order from the cheapest insurance premium (monthly payment or annual payment) included in the insurance product information. Further, the selection unit 412 may select a predetermined number of insurance product information based on information (such as a compensation amount) preset by the user. Thereby, after narrowing down insurance products recommended for the user, the insurance products can be presented to the user.
  • the selection unit 412 selects the insurance product information corresponding to the additional user information from the insurance product information stored in the storage unit 410.
  • the selection unit 412 may further select a predetermined number of pieces of insurance product information based on a predetermined criterion among the insurance product information selected by the additional user information. Thereby, based on more detailed user information, insurance products recommended to the user can be presented.
  • the selection means 412 may select a predetermined number of pieces of insurance product information based on a predetermined standard for each type of insurance.
  • Types of insurance include, for example, life insurance, medical insurance, non-life insurance, accident insurance, and the like.
  • the selection means 412 may change the predetermined number selected for every kind of insurance. Accordingly, it is possible to flexibly correspond to the display space, and it is possible to present more appropriate insurance products to the user by giving priority to the types of insurance.
  • the display unit 414 can be realized by the control unit 202, the display unit 414, or the like, for example.
  • the display unit 414 displays an application execution screen.
  • the application execution screen includes, for example, an authentication code input screen, basic user information input screen, additional user information input screen, and a display screen of a selected predetermined number of insurance product information.
  • the information processing apparatus 20 has a function of narrowing down the insurance product information appropriate for the user to a predetermined number and presenting the narrowed-down insurance product information to the user when the user information is input.
  • the information processing device 20 stores the insurance product information corresponding to the basic user information in the storage unit 208 of the own device, when selecting the insurance product information corresponding to the additional user information, communication with the server 10 is performed. There is no need to do. Therefore, the information processing apparatus 20 can shorten the time taken from the input of the additional user information to the presentation of the insurance product information as compared with the communication with the server 10.
  • FIG. 6 is a diagram illustrating an example of insurance product information.
  • Insurance product information has each information regarding insurance products, such as a product code, a brand name, age, sex, an insurance premium, and a compensation amount, for example.
  • the product code indicates a code given to identify the insurance product.
  • the product name indicates the name of the insurance product.
  • the age indicates the age of the insurance product subscriber.
  • the gender indicates the gender of the subscriber. Here, “1” indicates male and “2” indicates female.
  • the premium represents a monthly premium.
  • the amount of compensation indicates the amount of compensation per day.
  • Each item of the insurance product information shown in FIG. 6 is merely an example, and other items such as the presence / absence of children, the age of children, the presence / absence of homes, etc., corresponding to user information, and annual insurance premiums, etc. There may be.
  • FIG. 7 is a diagram illustrating an example of the initial screen.
  • the initial screen shown in FIG. 7 is a screen for executing an application.
  • the information processing apparatus 20 accepts pressing of the “register registration” button by the user, the information processing apparatus 20 executes the application program 210 and starts registration processing.
  • FIG. 8 is a diagram showing an example of the terms of use screen.
  • the usage agreement screen shown in FIG. 8 is a screen for displaying the usage agreement, and is a screen on which a button for requesting acquisition of an authentication code is displayed.
  • the information processing apparatus 20 receives a press of the “acquire authentication code” button by the user, the information processing apparatus 20 acquires the telephone number of the own apparatus and makes an acquisition request for the authentication code including the telephone number to the server 10.
  • FIG. 9 is a diagram showing an example of the authentication screen.
  • the authentication screen shown in FIG. 9 is a screen for inputting an authentication code, and is a screen on which a button for requesting authentication to the server 10 is displayed.
  • the information processing apparatus 20 receives an input of an authentication code from the user. Next, when the information processing apparatus 20 receives a press of the “authenticate” button by the user, the information processing apparatus 20 transmits an authentication code to the server 10.
  • FIG. 10 is a diagram showing an example (part 1) of the registration screen.
  • the registration screen shown in FIG. 10 is a screen for inputting basic information for user registration.
  • the registration screen shown in FIG. 10 is a screen for inputting a name, date of birth, age, and the like.
  • FIG. 11 is a diagram showing an example (part 2) of the registration screen.
  • the screen shown in FIG. 11 is a screen obtained by scrolling the screen shown in FIG. 10 downward, and is a screen for inputting basic information of the user.
  • the registration screen shown in FIG. 11 is a screen for inputting gender, current insurance coverage, monthly insurance premium, annual insurance premium, marriage or single, and a person to be diagnosed.
  • FIG. 12 is a diagram showing an example (part 3) of the registration screen.
  • the screen shown in FIG. 12 is a screen in which the screen shown in FIG. 11 is scrolled down, and is a screen on which buttons for registration are displayed.
  • the information processing apparatus 20 receives a press of a “register” button by the user, the information processing apparatus 20 transmits the input basic information (basic user information) to the server 10.
  • FIG. 13 is a diagram illustrating an example of a diagnosis result screen.
  • the diagnosis result screen shown in FIG. 13 is a screen showing a result diagnosed by this application based on basic user information.
  • the information processing apparatus 20 displays the diagnosis result calculated by a predetermined algorithm using the insurance product information received from the server 10. Further, a button for inputting details of user information is displayed on the diagnosis result screen.
  • the information processing apparatus 20 accepts the pressing of the “detailed input button” by the user, the information processing apparatus 20 changes from the current screen to the detailed information input screen.
  • FIG. 14 is a diagram showing an example of a detailed information input screen.
  • the detailed information input screen shown in FIG. 14 shows the last screen of detailed information input.
  • there are 13 items as detailed information input of all items is completed, and a “view insurance product” button is displayed on the screen.
  • the information processing apparatus 20 accepts pressing of the “view insurance product” button by the user, the information processing device 20 selects insurance product information and presents recommended insurance product information.
  • FIG. 15 is a diagram showing an example of the proposal screen (part 1).
  • the proposal screen shown in FIG. 15 has a search condition list display area, a security display area proposed by the present application, and a display area for displaying a predetermined number of recommended insurance product information for each type of insurance.
  • the insurance product with the lowest insurance premium is displayed for the life insurance, and the insurance products with the lowest insurance premium to the second for the medical insurance are displayed.
  • FIG. 16 is a diagram showing an example of the proposal screen (part 2).
  • the proposal screen shown in FIG. 16 is a screen obtained by scrolling down the screen shown in FIG. As shown in FIG. 16, in the medical insurance, it is understood that the three insurance product information has been selected by the selection means 412.
  • a “Request a document” button, a “Want for more security” button, and a “Request list” button are displayed at the bottom of the proposal screen.
  • the “request material” button is a button for requesting each company for materials of insurance products indicated by the insurance product information selected by the selection means 412.
  • the “Want for more security” button is a button for adding a search condition.
  • the “request list” button is a button for accepting a request (such as free consultation) from the user.
  • FIG. 17 is a sequence diagram illustrating an example of processing of the information processing system 1 in the first embodiment.
  • step S ⁇ b> 102 illustrated in FIG. 17 the information processing apparatus 20 sends an application download request to the server 10.
  • step S104 the server 10 transmits the application program to the information processing apparatus 20.
  • step S106 the information processing apparatus 20 installs the downloaded application program.
  • step S108 the information processing apparatus 20 makes an authentication request to the server 10 (see, for example, FIGS. 7 and 8). At this time, the information processing apparatus 20 gives the telephone number of the own apparatus to the authentication request.
  • step S110 the server 10 transmits an authentication code to the information processing apparatus 20 by SMS using the telephone number received from the information processing apparatus 20.
  • step S112 the information processing apparatus 20 transmits the authentication code input by the user to the server 10 (see, for example, FIG. 9).
  • step S114 the server 10 performs an authentication process using the authentication code received from the information processing apparatus 20.
  • step S116 if the authentication process is successful, the server 10 issues an application registration request to the information processing apparatus 20.
  • step S118 the accepting unit 408 of the information processing apparatus 20 accepts user information (basic user information) input by the user (see, for example, FIG. 10-12).
  • step S120 the transmission unit 402 of the information processing apparatus 20 transmits the user information received by the reception unit 408 to the server 10.
  • step S122 the server 10 extracts a plurality of pieces of insurance product information corresponding to the user information received from the information processing apparatus 10 from the storage unit 106.
  • step S124 the server 10 transmits the extracted plurality of insurance product information to the information processing apparatus 20.
  • step S126 the receiving unit 404 of the information processing apparatus 20 receives the plurality of insurance product information from the server 10, and the storage unit 410 stores the received plurality of insurance product information.
  • step S128 the receiving unit 408 of the information processing apparatus 20 receives additional detailed user information (added user information) input by the user (see, for example, FIGS. 13 and 14).
  • step S130 the selection unit 412 of the information processing device 20 selects the insurance product information corresponding to the additional user information from the insurance product information stored in the storage unit 410.
  • the selection unit 412 further selects a predetermined number of pieces of insurance product information based on a predetermined criterion among the insurance product information selected by the additional user information.
  • step S132 the display unit 414 of the information processing apparatus 20 displays the insurance product information finally selected by the selection unit 412 (see, for example, FIGS. 15 and 16).
  • the first embodiment it is possible to present insurance products to the user after narrowing down insurance products recommended for the user on condition that the insurance premium is low. That is, instead of displaying a list of insurance products based on information input by the user, recommended insurance products are selected on the application side, and the selected insurance products are displayed on the screen.
  • the information processing apparatus 20 can narrow down and display insurance products for each type of insurance.
  • the number to be displayed may be different for each insurance product. Thereby, usability can be improved.
  • the information processing apparatus 20 may further narrow down the insurance product information based on a predetermined criterion after selecting the insurance product information corresponding to the user information additionally input. Thereby, a more appropriate insurance product can be presented to the user.
  • the predetermined standard may be the order in which the insurance premiums included in the insurance product information are cheap. Thereby, the user can select an insurance product based on cheapness.
  • each function of the information processing apparatus 20 may be realized by installing and executing this program from a recording medium storing a computer-readable program.

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Abstract

La présente invention porte sur un dispositif de traitement d'informations qui comprend un moyen d'entrée par l'intermédiaire duquel des informations d'utilisateur sont introduites, un moyen de réception par lequel une pluralité d'éléments d'informations de produit d'assurance correspondant auxdites informations d'utilisateur sont reçus en provenance d'un serveur, un moyen de sélection qui sélectionne un nombre prescrit desdits éléments d'informations de produit d'assurance sur la base de critères prescrits, et un moyen d'affichage qui affiche ledit nombre prescrit d'éléments d'informations de produit d'assurance.
PCT/JP2014/066676 2013-06-24 2014-06-24 Dispositif de traitement d'informations, procédé de traitement d'informations et programme WO2014208540A1 (fr)

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JP6300866B2 (ja) * 2016-08-19 2018-03-28 ヤフー株式会社 情報提示装置、提示方法および提示プログラム
JP6783906B2 (ja) * 2018-07-30 2020-11-11 株式会社三菱Ｕｆｊ銀行 商品についてのユーザの意思決定支援のためのコンピュータシステム、プログラム、および方法
JP6646174B1 (ja) * 2019-04-10 2020-02-14 第一生命保険株式会社 情報提供装置、プログラム及び情報提供方法
WO2022044811A1 (fr) * 2020-08-27 2022-03-03 株式会社Ｎｔｔドコモ Dispositif de recommandation

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