WO2013035658A1 - 注文システム - Google Patents

注文システム Download PDF

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Publication number
WO2013035658A1
WO2013035658A1 PCT/JP2012/072311 JP2012072311W WO2013035658A1 WO 2013035658 A1 WO2013035658 A1 WO 2013035658A1 JP 2012072311 W JP2012072311 W JP 2012072311W WO 2013035658 A1 WO2013035658 A1 WO 2013035658A1
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WO
WIPO (PCT)
Prior art keywords
order
information
customer
storage unit
identification information
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/JP2012/072311
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English (en)
French (fr)
Japanese (ja)
Inventor
信司 古木
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Gurunavi Inc
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Gurunavi Inc
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Filing date
Publication date
Application filed by Gurunavi Inc filed Critical Gurunavi Inc
Publication of WO2013035658A1 publication Critical patent/WO2013035658A1/ja
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/12—Cash registers electronically operated

Definitions

  • the present invention relates to a so-called self-ordering order system in which a customer places an order by operating a terminal at a restaurant or the like.
  • Patent Literature 1 and Patent Literature 2 there is an advantage in that it is possible for the customer to save the trouble of calling an employee by placing a dedicated terminal on the table and making an order by the customer.
  • advantages for restaurants such as eliminating order mistakes and reducing the number of employees.
  • Non-Patent Document 1 there is a system in which an order can be made using a customer's mobile terminal.
  • Non-Patent Document 1 since a store is specified using GPS and an order is placed, there is a high possibility of erroneously recognizing a restaurant being entered. In particular, in Japan, there are often a plurality of restaurants in buildings and underground, and it may be difficult to use GPS. In addition, there is also a risk of mischief, such as standing near the entrance of the restaurant and placing an order from outside the store, even though there is no intention to place an order because the order can be made without entering the store.
  • the invention of claim 1 is a self-ordering order system in a restaurant, wherein the order system includes at least customer identification information, identification information for identifying a place where the customer is seated, and a product ordered by the customer.
  • An order information storage unit that stores information related to at least the reader and a mobile device used by the customer in contact with or in proximity to a reader installed at a predetermined location on a table that the customer sits and uses, Store visit information including at least customer identification information and reader identification information is acquired from the portable terminal or reader and stored in the order information storage unit; and information on products provided at the restaurant
  • the product information storage unit to be stored and the information related to the product stored in the product information storage unit are displayed on the mobile terminal used by the customer.
  • information on the product to be ordered and the customer identification information are received from the portable terminal, and the information on the ordered product is stored in the order information storage unit in association with the customer identification information in the order information storage unit.
  • a customer can place an order from his / her mobile terminal by bringing his / her mobile terminal into contact with or in close proximity to a reader installed on a table or the like. Therefore, unlike the case of Non-Patent Document 1 described above, a self-order type ordering system can be realized at a low cost even for restaurants that are occupying buildings or underground. In addition, since it is guaranteed that the store has entered the store, there is no mischief or wrong order that mistakenly recognizes the store and places an order at a different restaurant despite being in another restaurant. Can be prevented.
  • the order system further includes a table terminal provided with the reading device installed at a predetermined location of the table, and the order processing unit identifies information about the product to be ordered and the location.
  • An identification system is configured to receive identification information from the table terminal and store information on the ordered product in the order information storage unit in association with identification information for identifying the location in the order information storage unit.
  • the order information storage unit may be configured as an order system in which identification information for identifying a plurality of the locations is stored in association with the customer identification information.
  • the order system further includes an order history processing unit that extracts the order information stored in the order information storage unit as order history information, and an order that stores the extracted order history information for each customer identification information.
  • An order system having a history information storage unit and an order history use processing unit for executing processing related to advertisement or CRM for each customer based on the order history information stored in the order history information storage unit is configured. You can also
  • order history information for each customer can be accumulated. Therefore, by configuring as in the present invention, it is possible to perform processing related to advertisement distribution and CRM for each customer, and to improve the accuracy.
  • the position information such as GPS is not used, but the mobile terminal is held over a reader installed at a predetermined location of a restaurant, particularly a table, so that the customer's Place an order using a mobile device. Therefore, mischief and wrong orders can be prevented. It can also be used at restaurants that are in the building or underground. In addition, it is possible to introduce a so-called self-order type ordering system at a low cost, in which a customer places an order by operating a terminal.
  • FIG. It is a figure which shows typically another example of the screen of a kitchen terminal. It is an example of the schematic diagram which shows the outline
  • FIG. It is a figure which shows typically another example of an order information storage part. It is a figure which shows typically another example of an order information storage part. It is an example of the schematic diagram which shows the outline
  • FIG. It is a figure which shows an example of a customer information storage part typically. It is an example of the schematic diagram which shows the outline
  • FIG. It is a figure which shows an example of an order history information storage part typically.
  • FIG. 1 Schematic diagram of the entire present invention is schematically shown in FIG.
  • a management server 2 used by a restaurant such as a restaurant, a reading device 3 installed at each restaurant, a cash register terminal 5 installed at a place where a settlement process is performed at each restaurant, The kitchen terminal 6 installed in the kitchen where cooking is performed and the portable terminal 4 used by the customer are used.
  • the management server 2 includes an arithmetic device 70 such as a CPU that executes arithmetic processing of a program, a storage device 71 such as a RAM and a hard disk for storing information, a display device 72 such as a display (screen), a keyboard and a pointing device ( An input device 73 such as a mouse or a numeric keypad, and a communication device 74 that transmits and receives processing results of the arithmetic device 70 and information stored in the storage device 71 via a network such as the Internet or a LAN.
  • Each function (each unit) realized on the computer is executed when a unit (program, module, etc.) for executing the process is read into the arithmetic unit 70.
  • each function When using the information stored in the storage device 71 in the processing, each function reads the corresponding information from the storage device 71 and uses the read information in the processing in the arithmetic device 70 as appropriate.
  • FIG. 2 schematically shows an example of the hardware configuration of the server. Further, the processing in the server may be distributed in function in a plurality of servers (including computer terminals). The management server 2 may be managed and operated so that a restaurant information providing company or the like can be used for a plurality of restaurants. Moreover, you may manage and operate for each restaurant.
  • the means in the present invention are only logically distinguished from each other in function, and may be physically or virtually the same area.
  • the portable terminal 4 is a portable communication terminal used by a customer, and is a terminal brought into contact with or close to the reading device 3 and the like.
  • the mobile terminal 4 is a terminal having a communication function such as a mobile phone (including a smartphone), a PHS, a PDA, and a tablet computer.
  • the storage device 71 of the portable terminal 4 preferably stores identification information (customer identification information) for identifying the customer.
  • the mobile terminal 4 may store predetermined application software. Using this application software, it is possible to execute processing for displaying a menu and ordering in the ordering system 1 of the present invention. When application software is not used, processing similar to that described above can be realized using a so-called web browser.
  • the reader 3 is a terminal installed in each restaurant, and by contacting or approaching the mobile terminal 4, customer identification information stored in the mobile terminal 4 and which reader 3 in the restaurant Is notified to the management server 2 at least as store visit information, which indicates whether or not the user is seated on a table or chair on which is installed.
  • the reader 3 is preferably installed in units of tables, but is not limited thereto, and may be in units of chairs (particularly in the case of counter seats).
  • the reading device 3 stores the above-described reading device identification information.
  • identification information location identification information
  • reader identification information is used below.
  • identification information for identifying a table or chair may be used instead of the reader identification information. These are collectively referred to as location identification information.
  • a correspondence relationship between the reader identification information and the identification information for identifying the table or chair may be stored. In this case, when the reader identification information is received, information for identifying the table or chair can be specified based on the correspondence relationship.
  • the reading device 3 reads the customer identification information stored in the mobile terminal 4 and transmits the read customer identification information, reading device identification information, and store visit date / time information to the management server 2.
  • the reading device 3 capable of communication over a network is a device capable of communicating over a network (for example, a POS cash register or a computer terminal) connected to the reading device 3 in addition to a built-in communication function in the reading device 3 itself. Etc.).
  • the mobile terminal 4 may not have a communication function for communicating with the reading device 3.
  • a predetermined sound (a unique sound for each reading device 3) is reproduced from the reading device 3.
  • predetermined application software application software for performing processing to be described later
  • the reader 3 is identified by recognizing the sound with the application software.
  • the corresponding reader identification information is specified.
  • the reader identification information, customer identification information, and store visit date / time information recognized by the application software of the portable terminal 4 are sent to the management server 2.
  • information (visit information) indicating that the reader 3 or the mobile terminal 4 has visited the management server 2 is sent.
  • the management server 2 includes a store visit information acquisition unit 20, a product information storage unit 21, an order processing unit 22, a settlement processing unit 23, and an order information storage unit 24.
  • the store visit information acquisition unit 20 acquires customer identification information, reader identification information, store visit date / time information, and the like from the reader 3 or the portable terminal 4 and stores them in the order information storage unit 24.
  • the product information storage unit 21 stores information on products that can be ordered for each restaurant.
  • FIG. 4 schematically shows an example of the product information storage unit 21.
  • product information product identification information (product ID), product name, unit price, image information (or information in a storage area in which image information is stored), etc. that can identify the product may be stored. It is not limited to this.
  • the merchandise information stored here is sent to the customer's mobile terminal 4 and can be selected by the customer.
  • the order processing unit 22 extracts the product information stored in the product information storage unit 21 and displays it on the mobile terminal 4 of the customer.
  • the restaurant identification information is identified by referring to the order information storage unit 24 based on the customer identification information, thereby identifying the restaurant where the customer has entered, and the product information of the restaurant. Should be extracted.
  • the order processing unit 22 receives the selected product (product to be ordered) and the information on the number (order information) from the customer's mobile terminal 4 and stores them in the order information storage unit 24. At this time, it is preferable to receive it together with the customer identification information of the customer. Further, the received order information and information indicating where the order is from are sent to the kitchen terminal 6 and displayed. As information indicating where the order comes from, a table number, chair number, or the like corresponding to the reader identification information may be displayed. Since the reader identification information is fixedly installed, if the reader identification information can be identified, it is possible to identify which table and chair the customer is ordering. It is preferable to store the correspondence between the reader identification information and the table or chair seat. The reading device identification information is stored in the order information storage unit 24 in association with the customer identification information, and can be referred to.
  • the settlement processing unit 23 calculates the total amount of the ordered products based on the order information stored in the order information storage unit 24, and sends it to a POS register or the like.
  • the predetermined operation refers to, for example, when the “settlement” button is pressed on the mobile terminal 4 or the mobile terminal 4 is brought into contact with or close to the cash register terminal 5.
  • the customer identification information of the customer and the request for the settlement process may be sent to the cashier terminal 5).
  • the settlement processing unit 23 may store settled information in the order for which the settlement has been completed for the order in the order information storage unit 24.
  • the order information storage unit 24 stores information on products ordered by customers.
  • FIG. 5 schematically shows an example of the order information storage unit 24.
  • the order information storage unit 24 stores information such as customer identification information, reader identification information, store visit date / time, ordered product information, order date / time, a cooked flag, and a payment completed flag. Instead of the reader identification information, information indicating the ordered table or chair seat may be stored.
  • the cash register terminal 5 is a register provided with a reading device 3 installed at a place where a settlement process is performed. Similar to the reading device 3 described above, the portable terminal 4 is brought into contact with or close to the portable terminal 4. The customer identification information stored in is read. In the case where it is possible to operate the checkout process from the portable terminal 4, it is not necessary to provide the reading device 3 in the cash register terminal 5.
  • the cash register terminal 5 may be a POS cash register.
  • the kitchen terminal 6 is a terminal installed at a place where cooking is performed.
  • the order information to be cooked is displayed based on the order information received by the order processing unit 22.
  • the cooked information is stored in the order information memory by performing a predetermined operation on the kitchen terminal 6, for example, by inputting the cooked information by selecting the order information on the touch panel type kitchen terminal 6.
  • Stored in the unit 24 Stored in the unit 24. Specifically, the “cooked” flag in the order information storage unit 24 is changed from “not yet” to “completed”. As a result, the display of the order information is erased from the kitchen terminal 6.
  • the customer identification information stored in the portable terminal 4 is read by the reading device 3 (S110), and customer identification information, reading device identification information, store visit date / time information (the portable terminal 4 is brought into contact with or close to the reading device 3).
  • Date / time information is transmitted from the portable terminal 4 or the reading device 3 to the management server 2 and is acquired by the store visit information acquisition unit 20 of the management server 2 (S120).
  • the customer identification information is “12345”
  • the reading device identification information is “A1234”
  • the visit date and time is “August 2, 2011 19:20”
  • the mobile terminal 4 When the mobile terminal 4 is brought into contact or in proximity, various methods can be adopted depending on the type of the mobile terminal 4, and the mobile terminal 4 is brought into contact or proximity with predetermined application software stored in the mobile terminal 4 activated. Alternatively, it may be in contact or close without being activated. This can be changed at any time according to the specifications of the portable terminal 4 and the reading device 3.
  • the store visit information acquisition unit 20 acquires customer identification information, reader identification information, store visit date / time information, etc. from the portable terminal 4 or the reader 3, it stores them in the order information storage unit 24.
  • An example of the order information storage unit 24 in this state is shown in FIG.
  • the management server 2 receives the request, and the order processing unit 22 receives the product information.
  • the product information stored in the storage unit 21 is extracted and sent to the mobile terminal 4.
  • the mobile terminal 4 displays the product information received from the management server 2 in a menu format (S130).
  • FIG. 7 schematically shows an example of the mobile terminal 4 on which product information is displayed.
  • the customer sequentially selects the products to be ordered from the product information displayed on the mobile terminal 4 and places an order. That is, by selecting a product to be ordered and the number of items to be ordered and pressing a “order confirmation” button, for example, they are sent together with customer identification information from the portable terminal 4 to the management server 2. For example, if a customer selects “three sashimi sashimi”, “fried chicken” and “caesar salad” one by one, and four “beer”, the customer presses the “order confirmation” button to The identification information “12345” and the product identification information are sent from the portable terminal 4 to the management server 2 as order information.
  • the order processing unit 22 of the management server 2 receives such information (S140) and stores it in the order information storage unit 24.
  • An example of the order information storage unit 24 in this state is shown in FIG.
  • the order processing unit 22 specifies reading device identification information (or identification information of table seats or chair seats) based on the customer identification information, and gives the kitchen terminal 6 as new order information “sashimi three points”. Additional information on 1 prime, 1 fried chicken, 1 Caesar salad, 4 glasses of beer and reader identification information (or table or chair seat identification information) Display.
  • FIG. 8 shows an example of the kitchen terminal 6. In FIG. 8, not the reading device identification information but the identification information of the table in which the reading device 3 is installed is displayed. This can be displayed based on the correspondence between the above-described reader identification information and the table or chair seat.
  • FIG. 9 schematically shows an example of the order information storage unit 24 in this state.
  • FIG. 10 schematically shows an example of the kitchen terminal 6 in this state.
  • the product information is displayed in the same manner as described above by performing a predetermined operation again on the portable terminal 4, and the order processing is performed.
  • the order is accepted by pressing the “settlement” button on the mobile terminal 4 or by bringing the mobile terminal 4 in contact with or close to the cash register terminal 5.
  • the settlement request, and customer identification information are sent to the management server 2 via the portable terminal 4 or the cash register terminal 5 (S150).
  • the settlement processing unit 23 of the management server 2 accepts the request for the settlement process, it is the commodity information ordered by the customer based on the customer identification information, the commodity having a cooked flag, and no settlement flag is present.
  • the product and its amount are extracted from the order information storage unit 24, and the total amount is calculated (S160).
  • the calculated total amount is sent from the management server 2 to the POS register, etc., and the amount is displayed, and the customer settles it (S170). Further, after the settlement is completed, the settlement completion is sent from the POS register or the portable terminal 4 to the management server 2, and when the settlement processing unit 23 of the management server 2 accepts the settlement, the settlement flag is set for the order information. Change from "Not” to "Done”.
  • the adjustment process such as the total amount is not sent from the management server 2 to the POS cash register, but is sent from the management server 2 to the portable terminal 4 or the cash register terminal 5, and information can be acquired from the payment to be executed. .
  • FIG. 11 schematically shows an example of the system configuration in this embodiment.
  • the table terminal 7 is a terminal installed for each table or chair, and is a terminal capable of ordering products mainly by a touch panel method.
  • the table terminal 7 is provided with the reading device 3 at a predetermined location, and the portable terminal 4 is brought into contact with or close to the reading device 3 to perform the same processing as described above. Further, as with the portable terminal 4, it is possible to place an order for products from the table terminal 7.
  • the customer identification information stored in the portable terminal 4 is read by the reading device 3 of the table terminal 7 (S110), and the customer identification information, the reading device identification information, the store visit date / time information (portable to the reading device 3 of the table terminal 7).
  • the date / time information when the terminal 4 is brought into contact with or close to the terminal 4 is sent from the portable terminal 4 or the table terminal 7 to the management server 2, and is acquired by the store visit information acquisition unit 20 of the management server 2 (S120).
  • the customer identification information is “12345”
  • the reader identification information is “A1234”
  • the visit date and time is “March 2, 2011 19:20”
  • the information is sent from the terminal 7 to the management server 2 and acquired by the store visit information acquisition unit 20 of the management server 2.
  • the store visit information acquisition unit 20 acquires customer identification information, reader identification information, store visit date / time information, etc. from the portable terminal 4 or the table terminal 7, it stores them in the order information storage unit 24.
  • the management server 2 receives the request, and the order processing unit 22 receives the product information.
  • the product information stored in the storage unit 21 is extracted and sent to the mobile terminal 4. Then, the mobile terminal 4 displays the product information received from the management server 2 in a menu format (S130).
  • the customer sequentially selects the products to be ordered from the product information displayed on the mobile terminal 4 and places an order. That is, by selecting a product to be ordered and the number of items to be ordered and pressing a “order confirmation” button, for example, they are sent together with customer identification information from the portable terminal 4 to the management server 2. For example, if a customer selects “three sashimi sashimi”, “fried chicken” and “caesar salad” one by one, and four “beer”, the customer presses the “order confirmation” button to The identification information “12345” and the product identification information are sent from the portable terminal 4 to the management server 2 as order information.
  • the order processing unit 22 of the management server 2 receives such information (S140) and stores it in the order information storage unit 24. Then, the order processing unit 22 specifies reading device identification information (or identification information of table seats or chair seats) based on the customer identification information, and gives the kitchen terminal 6 as new order information “sashimi three points”. Additional information on 1 prime, 1 fried chicken, 1 Caesar salad, 4 glasses of beer and reader identification information (or table or chair seat identification information) Display.
  • the customer can place an order not only from the mobile terminal 4 but also from the table terminal 7 in which the mobile terminal 4 is in contact with or close to the mobile terminal 4. That is, on the table terminal 7, product information is displayed as a menu on the touch panel screen.
  • the products to be ordered are sequentially selected and placed.
  • the products you want to order and the number of them and for example, by pressing the “order confirmation” button, they can be sent together with the reader identification information (in some cases, the customer identification information that was read may be sent together) Sent from the table terminal 7 to the management server 2.
  • the reader identification information “A1234” and the respective product identification information are sent to the management server 2 from the table terminal 7 as order information.
  • the order processing unit 22 of the management server 2 receives such information (S140) and stores it in the order information storage unit 24.
  • An example of the order information storage unit 24 in this state is shown in FIG.
  • the order processing unit 22 provides the kitchen terminal 6 with new order information, one each of “beef radish”, “cassis soda” and “plum sour”, “crab croquette”, “beer” "Is displayed for two additional orders and reading device identification information (or table or chair seat identification information).
  • the order is accepted by pressing the “settlement” button on the mobile terminal 4 or by bringing the mobile terminal 4 in contact with or close to the cash register terminal 5.
  • the settlement request, and customer identification information are sent to the management server 2 via the portable terminal 4 or the cash register terminal 5 (S150).
  • the settlement processing unit 23 of the management server 2 accepts the request for settlement processing
  • the order information storage unit 24 displays the product information ordered by the customer based on the customer identification information and having an ordered flag, and its amount. And the total amount is calculated (S160).
  • the calculated total amount is sent from the management server 2 to the POS register, etc., and the amount is displayed, and the customer settles it (S170). Further, after the settlement is completed, the settlement completion is sent from the POS register or the portable terminal 4 to the management server 2, and when the settlement processing unit 23 of the management server 2 accepts the settlement, the settlement flag is set for the order information. Change from "Not” to "Done”.
  • the adjustment process such as the total amount is not sent from the management server 2 to the POS cash register, but is sent from the management server 2 to the portable terminal 4 or the cash register terminal 5, and information can be acquired from the payment to be executed. .
  • the relationship between the portable terminal 4 and the table terminal 7 is 1: 1, but a plurality of table terminals 7 may be associated with the portable terminal 4.
  • the same processing as in the second embodiment can be performed by bringing the mobile terminal 4 of the customer into contact with or in proximity to the plurality of table terminals 7.
  • the information acquisition unit 20 stores each as shown in FIG.
  • the order information is stored according to the customer identification information, and when ordered from the table terminal 7 according to the reader identification information, each order is added. Is possible.
  • the total price of the ordered products can be calculated without any difference between the table terminals 7.
  • the customer identification information is sent to the management server 2 via the reading device 3 when the customer brings the mobile terminal 4 into contact with or close to the reading device 3, but the reading device 3 is provided.
  • Authentication processing may be performed by inputting customer identification information and a password to the table terminal 7.
  • the management server 2 further includes a login processing unit 28 and a customer information storage unit 29.
  • FIG. 14 schematically shows a configuration of the management server 2 further including a login processing unit 28 and a customer information storage unit 29 in the embodiment of the second example.
  • the login processing unit 28 receives the customer identification information and password input to the display device of the table terminal 7, and executes authentication processing based on the customer information storage unit 29.
  • the customer information storage unit 29 stores at least customer authentication information. For example, customer identification information and a password may be stored.
  • FIG. 15 schematically shows an example of the customer information storage unit 29.
  • the customer information storage unit 29 may also store customer attribute information (name, address, contact information, e-mail address, telephone number, age, and other attribute information as necessary). good).
  • the table terminal 7 sends the input authentication information to the management server 2 and receives it by the login processing unit 28 of the management server 2.
  • the login processing unit 28 accepts the authentication information
  • the authentication processing is performed by comparing the customer identification information stored in the customer information storage unit 29 with the password information.
  • the order information storage unit 24 stores reading device identification information of the reading device 3 of the terminal 7, store visit date / time information (date / time information when the input of authentication information is accepted), and the like.
  • authentication processing can be performed using the table terminal 7.
  • the customer performs a predetermined operation with the application software of the mobile terminal 4 or performs a predetermined operation with the table terminal 7 to make a display request for product information (menu display request).
  • the customer identification information stored in the portable terminal 4 is sent to the management server 2, it is possible to identify which customer it is.
  • menu display, ordering, and the like can be performed as in the above-described embodiments.
  • This embodiment is also applicable when the customer does not use the mobile terminal 4.
  • the third embodiment when one group is distributed over a plurality of tables, there are cases where it is desired to settle a plurality of tables as a whole, but this is possible by using this embodiment. That is, by inputting customer identification information to the table terminal 7 installed in each table and performing authentication processing, the product ordered from the table terminal 7 is linked to the customer identification information. For this reason, even if the tables are distributed over a plurality of tables, it is possible to perform settlement together.
  • the order system 1 in each of the above-described embodiments can be further configured as shown in FIG. This is because the management server 2 further includes an order history processing unit 27, an order history information storage unit 28, and an order history utilization processing unit 29, so that the history of what the customer has placed is stored. Based on the order history, distribution processing of advertisements and CRM (recommendation, point service, direct mail, etc.) processing can be executed.
  • the order history processing unit 27, the order history information storage unit 28, and the order history use processing unit 29 perform the following processing.
  • the order history processing unit 27 receives the order information storage unit 24 at a predetermined timing after completion of the settlement process (for example, after midnight batch processing, after completion of the settlement process, or after a predetermined time has elapsed since the completion of the settlement process).
  • the order information (name of the ordered product, its identification information, number, unit price, total amount, etc.) is extracted for each customer identification information, and stored in the order history information storage unit 28 as order history information.
  • the order history information storage unit 28 stores the order history information extracted by the order history processing unit 27 for each customer identification information.
  • information such as the date and time of use and at which store (reading device identification information, information for identifying the store, etc.) may be stored in each order history.
  • FIG. 17 schematically shows an example of the order history information storage unit 28.
  • the order history use processing unit 29 is based on order history information for each customer stored in the order history information storage unit 28 and customer attribute information (for example, age, residence, address, etc.) stored in the customer information storage unit 26. Then, processing related to targeting advertisement and CRM is executed.
  • the order system 1 of the present invention when placing an order, position information such as GPS is not used, but the portable terminal 4 is attached to a reader 3 installed at a predetermined location of a restaurant, particularly a table.
  • the customer places an order by using the mobile terminal 4 of the customer by holding it. Therefore, mischief and wrong orders can be prevented. It can also be used at restaurants that are in the building or underground.
  • a so-called self-order type ordering system 1 in which a customer places an order by operating a terminal can be introduced at low cost.
  • Order system 2 Management server 3: Reading device 4: Mobile terminal 5: Cash register terminal 6: Kitchen terminal 7: Table terminal 20: Store visit information acquisition unit 21: Product information storage unit 22: Order processing unit 23: Checkout processing unit 24: Order information storage unit 25: Login processing unit 26: Customer information storage unit 27: Order history processing unit 28: Order history information storage unit 29: Order history use processing unit 70: Computing device 71: Storage device 72: Display device 73 : Input device 74: Communication device

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EP3314587A1 (fr) * 2015-06-24 2018-05-02 Nu Système de distribution
JP2018151934A (ja) * 2017-03-14 2018-09-27 セイコーソリューションズ株式会社 情報処理装置、携帯端末装置、情報処理システム、及びプログラム

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SG2013064613A (en) * 2013-08-27 2015-03-30 Ee Ming Tat Dominic Point of sale device for food and beverage retail shops
CN104616216A (zh) * 2014-12-18 2015-05-13 百度在线网络技术（北京）有限公司 餐单数据的处理方法及装置
JP6104957B2 (ja) * 2015-01-30 2017-03-29 Ｆ．Ｔｅｃ株式会社 注文受付システム
JP2018106626A (ja) * 2016-12-28 2018-07-05 サン電子株式会社 サーバ及び注文システム
JP6914653B2 (ja) * 2016-12-28 2021-08-04 株式会社ジャストプランニング サーバ及び注文システム
JP7057583B2 (ja) * 2017-07-23 2022-04-20 株式会社フューチャー・アイ オーダーシステム
JP2020046710A (ja) * 2018-09-14 2020-03-26 株式会社日立社会情報サービス 飲食店向けオーダーおよび支払サービス方法、並びにシステム
JP2019139799A (ja) * 2019-04-24 2019-08-22 シャープ株式会社 携帯端末の制御方法
JP7208547B2 (ja) * 2020-04-14 2023-01-19 株式会社ぐるなび 施設管理システム、施設管理方法、及び施設管理プログラム
JP7265815B1 (ja) 2022-10-06 2023-04-27 北野電子システム株式会社 施設用システム

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EP3314587A1 (fr) * 2015-06-24 2018-05-02 Nu Système de distribution
JP2018151934A (ja) * 2017-03-14 2018-09-27 セイコーソリューションズ株式会社 情報処理装置、携帯端末装置、情報処理システム、及びプログラム

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