WO2012137735A1

WO2012137735A1 - Information processing device, method, and program

Info

Publication number: WO2012137735A1
Application number: PCT/JP2012/058954
Authority: WO
Inventors: 直樹萩原
Original assignee: 株式会社らいふ
Priority date: 2011-04-01
Filing date: 2012-04-02
Publication date: 2012-10-11
Also published as: CN103477361A; JP2012216115A; TWI536308B; SG194044A1; TW201303787A

Abstract

This invention pertains to an information processing device, a method, and a program that are capable of more accurately grasping and managing a hygiene status. An evaluation value input unit (61) obtains inspection results for the hygiene management statuses of a workplace that handles foodstuff and workers at said workplace, inspection results relating to bacteria, inspection results for the hygiene management from a client perspective, inspection results for physiochemical inspections, and inspection results for genetic inspections. An alert notification unit (72) notifies a prescribed notification destination of an alert, if an obtained inspection result is a bad result compared to a prescribed reference value determined in accordance with the degree of importance. This invention can be applied, for example, to a hygiene management system that manages hygiene.

Description

Information processing apparatus and method, and program

The present invention relates to an information processing device and method, and a program, and more particularly, to an information processing device and method, and a program that make it possible to more accurately grasp and manage hygiene.

In recent years, it has been demanded to strengthen hygiene management in restaurants, restaurants, business establishments, and food factories.

On the other hand, in order to prevent food poisoning in the restaurant store, the applicant has scored for each state of the hygiene management of the store and employees, information on bacteria, and the state of hygiene management from the customer's perspective, A hygiene management system capable of comprehensive evaluation has been proposed (see Patent Document 1).

JP 2010-287166 A

The information on bacteria in the method of Patent Document 1 includes the test results such as the number of bacteria, but the bacteria test is performed according to environmental conditions such as the number of days from the collection of the test object to the test and the environmental conditions such as temperature. May die, and the test result may change depending on the situation (condition). Therefore, a technique that can more accurately grasp and manage the sanitary condition in restaurants and the like is desired.

The present invention has been made in view of such a situation, and in particular, makes it possible to more accurately grasp and manage the sanitary state.

An information processing apparatus according to one aspect of the present invention includes a hygiene management information acquisition unit that acquires a test result regarding the state of hygiene management of an establishment that handles food and its employees, and an inspection result about bacteria of the establishment and the employees A bacteria-related information acquisition unit that acquires the inspection results regarding the health management status of the establishment and the employee from the viewpoint of the customer of the establishment; A physics and chemistry related information acquisition unit for acquiring a test result related to a physicochemical test, a gene related information acquisition unit for acquiring a test result related to a genetic test of the food, the hygiene management information acquisition unit, the bacteria related information acquisition unit, and the customer viewpoint Each test corresponding to the test result acquired by the hygiene management information acquisition unit, the physicochemical information acquisition unit, and the gene related information acquisition unit. An importance level setting unit for setting an importance level for an item, the hygiene management information acquisition unit, the bacteria related information acquisition unit, the customer viewpoint hygiene management information acquisition unit, the physics and chemistry related information acquisition unit, and the gene related An alert notification unit for notifying a predetermined notification destination of an alert when the inspection result acquired by the information acquisition unit is a bad result compared to a predetermined reference value determined according to the importance; Is provided.

An information processing method according to one aspect of the present invention is an information processing method of an information processing apparatus that performs hygiene management of a business office that handles food, and the hygiene management information acquisition unit includes a business office that handles food and an employee of the business office. The test result on the health management status of the person is acquired, the bacteria-related information acquisition unit acquires the test result on the bacteria of the establishment and the employee, and the customer viewpoint hygiene management information acquisition part is the customer of the establishment. From the viewpoint of the above, obtain the test results on the health management status of the establishment and the employee, the physics and chemistry related information acquisition unit acquires the test results of the physics and chemistry test of the food, the gene related information acquisition unit, The test result of the genetic test of the food is acquired, and the importance setting unit acquires the hygiene management information acquisition unit, the bacteria related information acquisition unit, the customer viewpoint hygiene management information acquisition unit, and the physics and chemistry related information acquisition. And an importance level for each test item corresponding to the test result acquired by the gene-related information acquisition unit, and the alert notification unit includes the hygiene management information acquisition unit and the bacteria-related information. The test result acquired by the acquisition unit, the customer viewpoint hygiene management information acquisition unit, the physics and chemistry related information acquisition unit, and the gene related information acquisition unit is a predetermined reference value determined according to the importance The method includes a step of notifying an alert to a predetermined notification destination when the result is worse than the above.

A program according to one aspect of the present invention includes a computer, a hygiene management information acquisition unit that acquires a test result relating to a hygiene management state of an establishment that handles food and its employees, and an inspection related to bacteria of the establishment and the employees Bacteria-related information acquisition unit for acquiring results, a customer viewpoint hygiene management information acquisition unit for acquiring test results on the status of hygiene management of the establishment and the employee from the viewpoint of the customer of the establishment, and the food Physics and chemistry related information acquisition unit for acquiring test results related to physical and chemical tests, genetic related information acquisition unit for acquiring test results related to genetic testing of the food, hygiene management information acquisition unit, bacteria related information acquisition unit, and customer Corresponding to the test results acquired by the viewpoint hygiene management information acquisition unit, the physics and chemistry related information acquisition unit, and the gene related information acquisition unit An importance setting unit for setting importance for each inspection item, the hygiene management information acquisition unit, the bacteria related information acquisition unit, the customer viewpoint hygiene management information acquisition unit, the physics and chemistry related information acquisition unit, and An alert that notifies an alert to a predetermined notification destination when the test result acquired by the gene-related information acquisition unit is a bad result as compared with a predetermined reference value determined according to the importance. It functions as a notification unit.

In one aspect of the present invention, test results relating to the state of hygiene management of establishments and employees who handle foods are acquired, and test results relating to bacteria of establishments and employees are acquired from the viewpoint of customers of the establishments. The inspection result regarding the state of hygiene management of the establishment and the employee is acquired, the inspection result regarding the physical and chemical inspection of the food is acquired, and the inspection result regarding the genetic inspection of the food is acquired. The importance is set for each inspection item corresponding to the acquired inspection result, and the acquired inspection result is a bad result compared to a predetermined reference value determined according to the importance. In some cases, an alert is notified to a predetermined notification destination.

According to one aspect of the present invention, the sanitary condition can be grasped and managed more accurately.

It is a block diagram which shows the structural example of the hygiene management system to which this invention is applied. It is a block diagram which shows the hardware structural example of a server. It is a figure which shows the example of the test | inspection item which a shop inspection server can test | inspect. It is a figure which shows the example of the test | inspection item which belongs to physics and chemistry relevant information and gene relevant information. It is a block diagram which shows the functional structural example of a store inspection server. It is a block diagram which shows the detailed structural example of an evaluation value input part. It is a figure which shows the example of a hygiene management information input screen. It is a figure which shows the example of a bacteria count input screen. It is a figure which shows the example of a bacteria test implementation rate input screen. It is a figure which shows the example of a customer viewpoint hygiene management information input screen. It is a figure which shows the example of a physicochemical information input screen. It is a figure which shows the example of a gene relevant information input screen. It is a figure which shows the example of an importance setting screen. It is a figure explaining an alert notification process. It is a figure which shows the example of an alert setting screen. It is a figure which shows the example of the example of a screen of an alert. It is a figure which shows the example of a test result list screen. It is a figure which shows the example of a detailed screen. It is a flowchart explaining an evaluation value input process. It is a flowchart explaining an inspection result display process.

[Configuration example of hygiene management system]
FIG. 1 is a block diagram showing a configuration example of a sanitary management system to which the present invention is applied.

The hygiene management system 1 in FIG. 1 is a system that manages the hygiene status of establishments such as kitchens such as elementary and junior high schools, factories, offices, nursing homes, restaurants, and restaurants.

This hygiene management system 1 can centrally manage the hygiene status of many business establishments, and is particularly useful when a large number (multiple) business establishments are deployed nationwide or in a certain area. It is. The hygiene management performed by the hygiene management system 1 is called “hygiene management (inspection)”, “sanitation management (inspection)”, or “store inspection”. Below, in order to demonstrate the example which checks the hygiene state of the store of the chain store of the company which carries out the chain development of the restaurant, it will be called "store inspection".

Therefore, in other words, the sanitation management system 1 in FIG. 1 centrally confirms (understands) the hygiene status of a plurality of stores in a chain store of a company that operates a chain of restaurants, and stores stores as needed. (In store managers) will be given guidance for improvement and the progress of improvement will be confirmed.

The sanitation management system 1 includes a server 11 and one or more terminal devices 12. In FIG. 1, three terminal apparatuses 12-1 to 12-3 are shown, but the number of terminal apparatuses 12 can be increased or decreased as necessary. The server 11 and the terminal device 12 are connected by a network such as the Internet, a LAN (Local Area Network), or a VPN (Virtual Private Network).

The server 11 as an information processing apparatus that processes information for performing a store inspection executes an application program (hereinafter referred to as a store inspection program) for performing the store inspection.

The terminal device 12 is, for example, a personal computer (including a notebook type), a tablet terminal, a high-function mobile phone called a so-called smartphone, a dedicated input terminal, or the like. The terminal device 12 is deferred at each store, or is carried by an auditor who visits each store and checks the hygienic state of the store.

A store manager such as a store manager of each store, a manager responsible for managing the hygiene of the company that operates the store, or an auditor (hereinafter collectively referred to as a user) operates the terminal device 12 to operate the terminal device. 12 accesses the server 11 on which the store inspection program is executed.

The store inspection program executed by the server 11 is a WEB application created in a markup language such as HTML, and a predetermined screen created by the store inspection program is displayed on the terminal device by a browser executed on the terminal device 12. 12 displays. For example, the browser interprets an HTML (Hypertext Markup Language) document and displays a screen on a display or the like, or sets a URL (Uniform Resource Locators) to access the Web site of the server 11 and transfer data. It has basic functions such as a communication function for downloading or sending data to the site, and a jump function for jumping to a linked URL in an HTML document.

The terminal device 12 receives an operation (input) performed by the user on a predetermined screen displayed on the display by the store inspection program, and transmits the operated content to the server 11 via the network.

The server 11 on which the store inspection program is executed receives the content operated on the terminal device 12, performs predetermined data processing according to the operated content, and displays the next screen on the terminal device 12. Display.

[Hardware Configuration Example of Server 11]
FIG. 2 shows a hardware configuration example of the server 11.

2, a CPU (Central Processing Unit) 31 executes various processes according to a program stored in a ROM (Read Only Memory) 32 or a storage unit 38. The program here includes not only the above-described store inspection program but also an OS (Operating System) such as Windows (registered trademark), a network adapter driver, and the like. A RAM (Random Access Memory) 33 appropriately stores programs executed by the CPU 31, data, and the like. The CPU 31, ROM 32, and RAM 33 are connected to each other by a bus 34.

The CPU 31 is also connected with an input / output interface 35 via the bus 34. The input / output interface 35 is connected to an input unit 36 including a keyboard, a mouse, and a microphone, and an output unit 37 including a display and a speaker. The CPU 31 executes various processes in response to commands input from the input unit 36. Then, the CPU 31 outputs the processing result to the output unit 37.

Also connected to the input / output interface 35 is a storage unit 38 made of, for example, a hard disk. The storage unit 38 stores programs executed by the CPU 31 and various data. This program may be acquired from an external device by the communication unit 39.

Also, the input / output interface 35 is connected to a communication unit 39 and a drive 40 that communicate with an external device via a network. When a removable medium 41 such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory is mounted, the drive 40 drives them and acquires programs and data recorded therein. The acquired program and data are transferred to and stored in the storage unit 38 as necessary.

Note that the hardware configuration of the terminal device 12 in FIG. 1 is basically the same as the configuration of the server 11, and thus description thereof is omitted.

[Examples of inspection items for store inspection]
Hereinafter, specific functions that can be realized by the CPU 31 of the server 11 executing the store inspection program will be described. In addition, since the server 11 has a store inspection function by executing a store inspection program, the server 11 is hereinafter referred to as a store inspection server 11.

The store inspection server 11 centrally manages inspection results obtained by inspecting the sanitary condition of a large number of stores scattered all or part of the country. Here, the inspection items for inspecting the hygienic state of the store include items determined by different indexes, and the store inspection server 11 scores each of the plurality of inspection items represented by the different indexes according to predetermined criteria. (Numericalization), and stores can be checked and compared with one standard.

Therefore, first, inspection items that can be inspected by the store inspection server 11 will be described with reference to FIG.

FIG. 3 shows an example of inspection items that can be inspected by the store inspection server 11.

The inspection items that can be inspected by the store inspection server 11 include, as major classification items (major items), “hygiene management status”, “bacteria related information”, “customer perspective hygiene management status”, “physical and chemistry related information”, and There is “gene related information”. Further, the large items are further classified into items of middle classification (medium items) and items of small classification (small items) as necessary.

“Hygiene management status”, one of the major items, is an inspection item related to the hygiene management status of the store and its employees (employees). Specifically, it includes the equipment, fixtures and ingredients in the store. This is an inspection item related to the degree of arrangement and organization, and the degree of appearance of employees.

In the example of FIG. 3, the “hygiene management state” is classified into four middle items of “organization / organization”, “cleaning”, “cleanliness”, and “education”. The sub-items of “Organization / Organization” include small items of “inside refrigerator / freezer”, “cupboard”, “cooking utensil”, “kitchen area”, and “room temperature food”. The sub-items “cleaning” include sub-items “inside refrigerator / freezer”, “cupboard”, and “cooking utensil”. The sub items of “clothing”, “head hair”, and “nail” are included in the middle items of “cleanliness”. The middle item of “Education” includes sub-items of “morning meeting” and “end of life”.

“Bacteria-related information”, one of the major items, is a test item related to bacteria in stores and their employees. Specifically, it is attached to equipment and supplies in stores and employees' hands and fingers. This is an inspection item related to the number of bacteria, the rate of bacteria testing for employees, etc.

In the example of FIG. 3, the “bacteria-related information” has two middle items of “bacteria count test (general live bacteria)” and “bacteria test implementation rate”. The sub items of “Bacteria count test (general live bacteria)” are “Finger”, “Refrigerator handle”, “Cutting board”, “Fauce”, “Jar handle”, “Door knob”, “Shamoji”, and “Knife” Contains small items. The sub-items “Bacteria test execution rate” and “Norovirus test execution rate” are included in the middle items of “Bacteria test execution rate”.

One of the major items, “customer-viewed hygiene management status” is an inspection item related to the hygiene management status of the store and its employees from the customer perspective of the store. Specifically, the viewpoint of the customer visiting the store The inspection items such as the equipment and equipment in the store, the degree of arrangement and organization of ingredients, and the degree of appearance of employees.

In the example of FIG. 3, the “customer perspective hygiene management state” has two middle items of “in-store” and “employee”. The sub-items “table counter”, “floor”, “tableware”, and “toilet” are included in the middle items of “inside the store”. The middle items of “employee” include sub items “clothing”, “head hair”, and “nail”.

“Physical and chemical information”, one of the major items, is an inspection item related to physical and chemical inspection of foods (food ingredients).

In the example of FIG. 3, “physical and chemical related information” includes, as small items, “water activity”, “pH”, “peroxide value”, “acid value”, “sorbic acid”, “nitrite group”, and “Propylene glycol” is included.

“Gene-related information”, one of the major items, is a test item related to genetic testing of food (foodstuffs).

In the example of FIG. 3, the “gene-related information” includes “Vero toxin factor”, “Salmonella factor”, “S. aureus factor”, and “Vibrio parahaemolyticus factor” as small items.

In addition, the classification method of the large item, the middle item, and the small item shown in the example of FIG. 3 and the inspection items belonging to them are merely examples, and are not limited to this, and are set as needed. can do.

For example, test items belonging to “physics and chemistry related information” and test items belonging to “gene related information” include the items shown in FIG. 4 including those shown in FIG.

Bacteriological factors for carnivorous toxins are 90%, and physicochemically detectable factors account for the remaining 10%. The effectiveness of the physicochemical method is that there are standard materials that have been priced, and if the method is the same, it is possible to obtain almost the same numerical value even if the laboratory is different, and the same judgment result can be reached. Even in individual tests, certain judgments can be made by using official standards and customary standards. On the other hand, the bacteriological method may kill bacteria due to environmental conditions such as the number of days and temperature after sampling the object to be inspected, and depending on the situation (condition) May change. Therefore, it is possible to perform store inspection more effectively by comprehensively evaluating not only bacteriological methods but also physicochemical methods.

It should be noted that the inspected objects for bacteriological examination, physicochemical examination, and genetic examination are not limited to food and food, but may be water, air, soil, or other commonly called specimens.

As described with reference to FIG. 3 and FIG. 4, the hygienic state that can be managed by the store inspection server 11 is obtained by using visual confirmation, bacteriological methods, physicochemical methods, and genetic methods. There is something to check by the numerical value. In the store inspection server 11, these inspection results can be comprehensively determined for each store, and stores can be compared with each other.

[Example of functional configuration of store inspection server 11]
FIG. 5 is a block diagram illustrating a functional configuration example of the store inspection server 11.

The store inspection server 11 includes a user authentication unit 51, an input information screen generation unit 52, an input information analysis unit 53, an information storage unit 54, and a management screen generation unit 55.

The user authentication unit 51 authenticates the user of the terminal device 12 that has accessed the store inspection server 11 based on a predetermined user ID, password, and the like. The information that can be browsed or entered differs for each authenticated user. For example, if it is a company manager, the hygiene condition and improvement status of all stores can be confirmed, and if it is the store manager of each store, only the hygiene condition and improvement status of its own store can be confirmed. An ID unique to the terminal device 12 may be used as an authentication password.

The input information screen generation unit 52 generates an input screen for inputting predetermined information and displays the input screen on the terminal device 12.

The input information screen generation unit 52 includes an evaluation value input unit 61, an evaluation reference value input unit 62, an importance setting unit 63, and an alert setting unit 64.

The evaluation value input unit 61 generates an evaluation value input screen for allowing the user to input an evaluation value (inspection result) that is a result of evaluating (inspecting) each inspection item, and causes the terminal device 12 to display the evaluation value input screen. The evaluation value input unit 61 acquires the evaluation value of each inspection item input by the user on the evaluation value input screen displayed on the terminal device 12 and supplies the acquired evaluation value to the input information analysis unit 53.

The evaluation reference value input unit 62 generates an evaluation reference value input screen for inputting the evaluation reference value of each inspection item, which is a reference for inputting the evaluation value, and displays it on the terminal device 12. Further, the evaluation reference value input unit 62 acquires the evaluation reference value input by the user on the evaluation reference value input screen displayed on the terminal device 12 and supplies it to the information storage unit 54.

The importance level setting unit 63 generates an importance level setting screen for setting the importance level of each inspection item and displays it on the terminal device 12. Further, the importance level setting unit 63 supplies the importance level of each inspection item set by the user on the importance level setting screen displayed on the terminal device 12 to the information storage unit 54.

The alert setting unit 64 generates an alert setting screen for registering an alert notification destination and displays the alert setting screen on the terminal device 12. That is, the store inspection server 11 has a function of notifying an alert when the evaluation value for each inspection item is equal to or lower than a preset level, and the alert is sent to the notification destination input on the alert setting screen. Be notified. The alert setting screen also has a function of setting a special alert notification condition (special alert condition) different from the alert notification condition as a default. The alert setting unit 64 supplies information such as an alert notification destination set by the user on the alert setting screen displayed on the terminal device 12 to the information storage unit 54.

Analysis processing based on information input by the user on each screen generated by the input information screen generation unit 52 is performed by the input information analysis unit 53.

The input information analysis unit 53 includes a score processing unit 71, an alert notification unit 72, and an inspection report generation unit 73.

The score processing unit 71 performs score processing for converting the evaluation value of each inspection item input by the user on the evaluation value input screen into a score based on the evaluation reference value. The scored result is supplied to and stored in the information storage unit 54.

The alert notification unit 72 compares the evaluation value of each inspection item input by the user on the evaluation value input screen with the alert notification condition to determine whether or not the alert is necessary. When it is determined that an alert is necessary, the alert notification unit 72 also performs a process of notifying an alert.

The inspection report generation unit 73 generates an inspection report for each store based on the evaluation value of each inspection item input by the user on the evaluation value input screen, and supplies it to the information storage unit 54. The inspection report stored in the information storage unit 54 can be browsed as necessary. The inspection report can be generated for each category of large items, medium items, and small items in addition to each store.

The information storage unit 54 includes a score information storage unit 81, an evaluation criterion information storage unit 82, an importance level information storage unit 83, an alert information storage unit 84, and an inspection report storage unit 85.

The score information storage unit 81 stores score information that is a result scored by the score processing unit 71. The score information is stored in a hierarchical structure such as a store, a large item of inspection items, a medium item, and a small item.

The evaluation criterion information storage unit 82 stores evaluation criterion information that is an evaluation criterion value of each inspection item input by the user on the evaluation criterion value input screen, and the score processing unit 71 of the input information analysis unit 53 or the like as necessary. The alert notification unit 72 is supplied.

The importance level information storage unit 83 stores the importance level of each inspection item input by the user on the importance level setting screen as importance level information.

The alert information storage unit 84 stores the default alert notification condition, the alert notification destination and the special alert condition input by the user on the alert setting screen as alert information, and the score processing of the input information analysis unit 53 as necessary. To the unit 71 and the alert notification unit 72.

The inspection report storage unit 85 stores the inspection report generated by the inspection report generation unit 73.

The management screen generation unit 55 generates a management screen for confirming the inspection result of each store, that is, the score of each inspection item of each store, and the progress of improvement of the inspection item determined to be improved, and the terminal device 12 To display.

The management screen generation unit 55 includes a list screen generation unit 91 and a detailed screen generation unit 92.

The list screen generation unit 91 generates an inspection result list screen in which the inspection results of each store can be browsed, and displays the inspection result list screen on the terminal device 12. On the inspection result list screen, if the logged-in user is a user in charge of managing multiple stores, such as a company manager who manages all stores, multiple stores such as all stores or stores in the area in charge The inspection results can be viewed. On the other hand, when the logged-in user is a user such as a store manager who is only allowed to view inspection results of one store, only the inspection results of one store are displayed on the inspection result list screen.

The detailed screen generation unit 92 generates a detailed screen of the inspection result and displays it on the terminal device 12. The detailed screen is a screen on which the inspection result of one store among the inspection results of a plurality of stores stored (managed) in the information storage unit 54 can be viewed. This detailed screen is displayed on the terminal device 12 when one predetermined store is selected from the inspection results of one or more stores displayed in the list screen generation unit 91.

[Detailed Configuration Example of Evaluation Value Input Unit 61]
FIG. 6 is a block diagram illustrating a detailed configuration example of the evaluation value input unit 61.

The evaluation value input unit 61 corresponds to the large items of the test items, the hygiene management information screen generation unit 101, the bacteria related information screen generation unit 102, the customer viewpoint hygiene management information screen generation unit 103, the physics and chemistry related information screen generation unit 104, And a gene-related information screen generation unit 105.

The hygiene management information screen generation unit 101 generates a hygiene management information input screen for inputting the inspection result of each inspection item belonging to the large item “hygiene management state” and displays the screen on the terminal device 12.

The bacteria-related information screen generation unit 102 generates a bacteria-related information input screen for inputting the test result of each test item belonging to the large item “bacteria-related information” and displays the screen on the terminal device 12.

The customer viewpoint hygiene management information screen generation unit 103 generates a customer viewpoint hygiene management information input screen for inputting the inspection result of each inspection item belonging to the large item “customer viewpoint hygiene management state”, and displays it on the terminal device 12.

The physics and chemistry related information screen generation unit 104 generates a physics and chemistry related information input screen for inputting the inspection result of each inspection item belonging to the large item “physical and chemistry related information” and displays it on the terminal device 12.

The gene-related information screen generation unit 105 generates a gene-related information input screen for inputting the test result of each test item belonging to the large item “gene-related information” and displays it on the terminal device 12.

[Example of hygiene management information input screen]
FIG. 7 shows an example of a hygiene management information input screen displayed on the display of the terminal device 12 by the hygiene management information screen generation unit 101.

On the left side of the hygiene management information input screen, the middle items “organization / cleanup”, “cleaning”, “cleanliness”, and “education” belonging to the large item “hygiene management status” are shown. On the right side of the middle item “Organization / Sort”, there are 5 items, “Fridge / Freezer”, “Cupboard”, “Cooking utensil”, “Kitchen area” and “Room temperature food”. ing. On the right side of the middle item “cleaning”, there are three sub-items “inside refrigerator / freezer”, “cupboard”, and “cooking utensil” belonging to the middle item “cleaning”. On the right side of the middle item “clean”, three items “clothes”, “hair”, and “nails” belonging to the middle item are shown. On the right side of the middle item “Education”, there are two sub-items “Morning” and “Ending” belonging to it.

On the right side of each inspection item, radio buttons of “very good”, “good”, “normal”, “bad”, and “very bad” that are evaluations (inspection results) for each of the inspection items Is provided. The auditor can select any one of “very good”, “good”, “normal”, “bad”, and “very bad” based on the predetermined evaluation criteria determined by the evaluation value criterion input unit 62. Enter for each inspection item.

In the rightmost column of each inspection item, there is a comment column for inputting a comment about the inspection result. Necessary improvement items (instruction contents) are entered in the comment column for the inspection items that require improvement.

In addition, at the bottom of the hygiene management information input screen, a “Determination” button for determining the evaluation of each inspection item selected by the auditor and the evaluation of each inspection item selected by the auditor are cleared (reset) "Clear" button is provided.

The auditor inputs the inspection result of the inspection of the sanitary condition of the visited store on the hygiene management information input screen shown in FIG. 7, and presses the “OK” button.

The screens shown in FIGS. 8 to 12 to be described later are the same in that a comment field, a “decision” button, and a “clear” button are provided. In the description of FIGS. The description of the column, the “OK” button, and the “Clear” button is omitted.

[Example of bacteria related information input screen]
FIG. 8 shows an example of a bacteria count input screen for inputting the test result of the middle item “Bacteria count test” displayed on the display of the terminal device 12 by the bacteria related information screen generation unit 102. Show.

On the left side of the bacteria count input screen, the small items “hands”, “fridge handle”, “chopping board”, “faucet”, “jar handle”, “door knob”, “chamoji” belonging to the middle item “Bacteria count test” "And 8 items of" knives "are shown.

On the right side of each inspection item, “˜10 ² ”, “10 ² ˜10 ³ ”, “10 ³ ˜10 ⁴ ”, “10 ⁴ ˜10”, which are evaluations (inspection results) for each of the inspection items. Radio buttons " ⁶ " and "10 ^6- " are provided. “˜10 ² ” represents that the number of bacteria obtained as a result of the wiping test is less than 10 ² . “10 ² to 10 ³ ” represents that the number of bacteria is 10 ² or more and less than 10 ³ . “10 ³ to 10 ⁴ ” represents that the number of bacteria is 10 ³ or more and less than 10 ⁴ . “10 ⁴ to 10 ⁶ ” represents that the number of bacteria is 10 ⁴ or more and less than 10 ⁶ . “10 ^6- ” indicates that the number of bacteria is 10 ⁶ or more. Auditors, based on the test results, "- 10 ^2", "10 ² to 10 ^3", "10 ³ to 10 ^4", "10 ⁴ to 10 ^6", and any of ^"106 to" Select (input) a radio button.

The criteria for the number of bacteria “˜10 ² ”, “10 ² ˜10 ³ ”, “10 ³ ˜10 ⁴ ”, “10 ⁴ ˜10 ⁶ ”, and “10 ⁶ ˜” shown in FIG. Corresponding to the five-level evaluation of “very good”, “good”, “normal”, “bad”, and “very bad” shown. The numerical value of the number of bacteria corresponding to each evaluation is input (determined) on the evaluation reference value input screen generated by the evaluation reference value input unit 62.

[Bacteria test execution rate input screen]
FIG. 9 shows a bacteria test execution rate input screen for inputting test results of the middle item “bacteria test execution rate” displayed on the display of the terminal device 12 by the bacteria related information screen generation unit 102. An example is shown.

On the far left side of the screen for entering the bacteria test execution rate, there are two items, the sub-item “Stool test submission rate” and “Norovirus test execution rate”, which belong to the middle item “Bacteria test execution rate”.

And on the right side of each inspection item, radio buttons of “100%”, “˜90%”, “˜80%”, “˜70%”, and “˜69%” are provided. “100%” indicates that the inspection implementation rate is 100%. “˜90%” indicates that the inspection implementation rate is 90% or more and less than 100%. “˜80%” represents that the inspection implementation rate is 80% or more and less than 90%. “˜70%” indicates that the inspection implementation rate is 70% or more and less than 80%. “˜69%” indicates that the inspection implementation rate is 69% or less. The auditor selects (inputs) one of the radio buttons of “100%”, “˜90%”, “˜80%”, “˜70%”, and “˜69%” based on the inspection result. To do.

The criteria for the inspection rate “100%”, “˜90%”, “˜80%”, “˜70%”, and “˜69%” shown in FIG. Corresponds to a five-step rating of “good”, “good”, “normal”, “bad”, and “very bad”. The numerical value of the implementation rate corresponding to each evaluation is input (determined) on the evaluation reference value input screen generated by the evaluation reference value input unit 62.

[Example of customer viewpoint hygiene management information input screen]
FIG. 10 shows an example of a customer viewpoint hygiene management information input screen for inputting the inspection result of the large item “customer viewpoint hygiene management state” displayed on the display of the terminal device 12 by the customer viewpoint hygiene management information screen generation unit 103. ing.

On the left side of the customer perspective hygiene management information input screen, the middle items “in-store” and “employee” belonging to the large item “customer perspective hygiene management status” are shown. On the right side of the middle item “inside the store”, four items of the small items “table counter”, “floor”, “tableware”, and “toilet” belonging to the middle item are shown. On the right side of the middle item “employee”, three items “subjects”, “head hair”, and “nails” belonging to the sub items are shown.

[Example of physics and chemistry related information input screen]
FIG. 11 shows an example of a physics and chemistry related information input screen displayed on the display of the terminal device 12 by the physics and chemistry related information screen generation unit 104.

On the left side of the screen for entering information related to physics and chemistry, “cake”, “salad”, and “rice ball”, which are ingredients for physicochemical inspection, are shown. The inspection items to be inspected are shown.

Specifically, as an inspection item, “moisture activity”, “pH”, “peroxide value”, and “acid value” for the ingredient “cake” are “water activity”, “pH” for the ingredient “salad”. ”,“ Sorbic acid ”, and“ nitrite ”, and in the ingredient“ rice ball ”,“ water activity ”,“ pH ”,“ nitrite ”, and“ propylene glycol ”are shown, respectively.

On the right side of the food inspection items displayed on the physics and chemistry related information input screen, the evaluation criteria corresponding to the five-level evaluation of “very good”, “good”, “normal”, “bad”, and “very bad” Although the value is shown, the evaluation standard value of the physics and chemistry related information differs depending on the inspection item.

Specifically, in the test item “water activity”, when the measured values are “A1”, “A2” “A3”, “A4”, and “A5”, “very good” and “good”, respectively. "," Normal "," bad ", and" very bad ". In the inspection item “pH”, when the measured values are “B1”, “B2”, “B3”, “B4”, and “B5”, “very good”, “good”, “normal” The evaluation is “bad” and “very bad”. Since the test items “water activity” and “pH” differ depending on the food to be tested, specific values are omitted, and “A1”, “A2” “A3”, “A4”, and “A5” In addition, “B1”, “B2”, “B3”, “B4”, and “B5” were described. “A1,” “A2,” “A3,” “A4,” and “A5” and “B1,” “B2,” “B3,” “B4,” and “B5” have values in a specified range. Assigned.

For the test items other than the test items “water activity” and “pH”, the content [mg / kg] is “-0.1”, “0.1-0.25”, “0.25-0.50”, “0.50-1.0”, “1.0 In the case of “˜”, the evaluation is “very good”, “good”, “normal”, “bad”, and “very bad”, respectively.

The evaluation reference value of each inspection item is generally different depending on the substance (foodstuff), and the numerical value shown in FIG. 11 is an example and is not limited to this. The evaluation reference value of each test item of the physics and chemistry related information can be appropriately input (determined) on the evaluation reference value input screen generated by the evaluation reference value input unit 62.

[Example of gene-related information input screen]
FIG. 12 shows an example of a gene related information input screen for inputting a test result of the large item “gene related information” displayed on the display of the terminal device 12 by the gene related information screen generation unit 105.

On the left-hand side of the gene-related information input screen, “Onigiri”, which is a food (food) to be genetically tested, is displayed, and on the right-hand side, the inspection items to be tested with the food are displayed. ing. Specifically, “Vero toxin factor”, “Salmonella factor”, “S. aureus factor”, and “Vibrio parahaemolyticus factor” are shown as test items.

”On the right side of each inspection item, there are radio buttons of“ ~ 50 ”,“ 50-100 ”,“ 100-150 ”,“ 150-200 ”, and“ 200- ”. “˜50” indicates that the measured value is less than 50 [copy]. “50 to 100” indicates that the measured value is 50 or more and less than 100 [copy]. “100 to 150” represents that the measured value is 100 or more and less than 150 [copy]. “150 to 200” represents that the measured value is 150 or more and less than 200 [copy]. “200 to” represents that the measured value is 200 [copy] or more. The auditor selects (inputs) one of the radio buttons of “-50”, “50-100”, “100-150”, “150-200”, and “200-” based on the inspection result. .

The criteria of “˜50”, “50-100”, “100-150”, “150-200”, and “200-” shown in FIG. 12 are “very good” and “good” shown in FIG. ”,“ Normal ”,“ bad ”, and“ very bad ”. However, these evaluation reference values are generally different depending on substances (foodstuffs), and the numerical values shown in FIG. 12 are also examples and are not limited thereto. The evaluation reference value of each test item of the gene-related information can be appropriately input (determined) on the evaluation reference value input screen generated by the evaluation reference value input unit 62.

[Example of importance setting screen]
FIG. 13 shows an example of the importance setting screen displayed on the display of the terminal device 12 by the importance setting unit 63. The importance level setting screen shown in FIG. 13 is a screen for setting the importance level for each inspection item of the large item “hygiene management state”, but the same applies to other inspection items.

In the present embodiment, the importance level that can be set for each inspection item is “important item” having the highest importance level, “caution item” having the second highest importance level, and the most important level among settable importance levels. There are three levels of “disciplined items”. On the importance level setting screen, as shown in FIG. 13, one of three levels of importance is set for each inspection item by a pull-down menu.

For example, in the example of FIG. 13, the most important “important item” is set in the small item “in the refrigerator / in the freezer” of the middle item “organize / organize”. In addition, the second most important “caution item” is set in the small item “inside the refrigerator / freezer” of the middle item “cleaning”. A “discipline item” is set for the small item “clothes” of the medium item “clean”.

The importance setting screen also includes a “decision” button that is operated when the importance setting is finished and confirmed (stored), and a “cancel” button that is operated when the importance setting is canceled. Is provided.

[Score processing and alert notification processing]
Next, the score process by the score processing unit 71 and the alert notification process by the alert notification unit 72 will be described with reference to FIG.

When the auditor inputs an evaluation value based on the result of inspecting the store using the input screens shown in FIGS. 7 to 12, the score processing unit 71 converts the input evaluation value into a score. Perform score processing.

For example, as shown in FIG. 14, for each evaluation value of “very good”, “good”, “normal”, “bad”, and “very bad”, 5 points, 4 points, Three points, two points, and one point are assigned, and the score processing unit 71 scores the result of each inspection item by assigning a score corresponding to the input evaluation value.

Also, a default alert level is set for the importance set for each inspection item. The alert notification unit 72 compares the input evaluation value with the alert level based on the alert level (reference value) corresponding to the importance. When an evaluation value corresponding to the alert level is input, that is, when the input evaluation value is a bad result as compared with the reference value corresponding to the importance, the alert notification unit 72 is registered. An alert e-mail is notified to the notification destination (normal notification destination described later in FIG. 15).

For example, as shown in FIG. 14, when an evaluation value other than “very good” is input to an inspection item in which “important item” is set as the importance, an alert is sent to the registered notification destination. Will be notified.

For inspection items with “Caution Item” set as the importance level, an alert is sent to the registered notification destination when an evaluation value of “Normal”, “Bad”, or “Very Bad” is entered. Is done. In addition, when an evaluation value of “bad” or “very bad” is input to an inspection item for which “discipline item” is set as the importance, an alert is notified to the registered notification destination. .

The inspection items for which alerts have been notified are items that need improvement in principle. Therefore, on the inspection item notified of the alert, a time limit (improvement time limit) until necessary improvement is determined and displayed on a detailed screen (FIG. 18) to be described later.

For example, when an inspection item with “important item” set as the importance level becomes an alert, a deadline of one week is set for the inspection item as a time limit for improvement. When an inspection item with “Caution Item” set as an importance level becomes an alert, a two-week deadline is set for the inspection item. When an inspection item for which “basing item” is set as an importance level becomes an alert, a deadline of 4 weeks is set for the inspection item.

In this way, by setting and displaying the time limit for improvement for the inspection item that has become an alert, the manager in charge of the store is urged to improve the time until the time limit, and the manager in charge of the improvement status. It is possible to grasp (manage).

[Alert setting screen]
FIG. 15 shows an example of an alert setting screen displayed on the display of the terminal device 12 by the alert setting unit 64.

15. In the [Normal Notification Destination] item of the alert setting screen shown in FIG. 15, the notification destination notified when the default alert notification condition described with reference to FIG. 14 is met is registered.

In [Normal Notification Destination], multiple notification destinations can be registered by switching tabs. One notification destination corresponds to one tab, the selection of whether the destination model is “mobile phone” or “notebook PC (notebook PC)” (mobile type selection), email address, company name and department It is possible to input the name, title and person in charge.

For example, when an alert is notified to the person in charge registered as the notification destination 1, a message as shown in FIG. 16 is displayed on the display of the mobile phone of the notification destination 1.

[Special alert setting] that is input when alert notification is performed under conditions other than the default is provided below [normal notification destination] in FIG.

[Special Alert Settings] has a tab structure similar to [Normal Notification Destination], and allows you to select a mobile type and enter an e-mail address, company name and department name, job title and person in charge. ing.

In [Special Alert Settings], there are columns for entering inspection items and alert levels for notification of alerts under conditions other than the default. When an alert notification condition is entered in [Special Alert Settings], the alert is notified in preference to the default condition. In the alert level input field, the above-mentioned five-level evaluation value or a specific numerical value of the inspection item can be input.

In addition, although the example of FIG. 15 shows an example in which there are four fields for inputting the notification destination, the inspection item, and the alert level, the number of inputs can be set as appropriate.

[List screen example]
Next, the function of the management screen generation unit 55 that displays the result of comprehensive evaluation of the evaluation values of the stores input from the input screens shown in FIGS. 7 to 12 will be described.

FIG. 17 shows an example of an inspection result list screen displayed on the display of the terminal device 12 by the list screen generation unit 91.

The inspection result list screen includes a title of “inspection result list” arranged at the top thereof, a store search input unit 201, a display period input unit 202, a store list display unit 203, a store detail button 204, and an end button 205. Is provided.

In the store search input unit 201, when a user searches for an inspection result of a predetermined store, a store name to be searched is input. When the user inputs a store name in the store search input unit 201 and presses the search button, the store list display unit 203 displays the input store (moves to the input store) and the cursor 206. Is displayed at the store where is entered.

The display period input unit 202 specifies a store for which the inspection result is displayed on the store list display unit 203 according to the execution period in which the inspection is performed. When the user inputs a period to the display period input unit 202 and presses the search button, a list of stores audited during that period is displayed on the store list display unit 203.

In the store list display section 203, from the horizontal direction, from the left, establishment name (store name), comprehensive judgment result, implementation date, result report date, hygiene management status, bacteria related information, customer viewpoint hygiene management status, physics and chemistry related information The items of gene related information, test report, and improvement schedule are arranged. On the other hand, the vertical direction of the store list display unit 203 is divided for each store.

The name of the establishment (store) that performed the audit is displayed in the item of the establishment name (store name). In the item of the comprehensive determination result, the comprehensive determination result of the audit execution store, that is, the total value (sum) of the scores given to each inspection item is displayed. The date of the audit is displayed in the execution date item. In the result report date item, the date when the audit result is input to the store inspection server 11 is displayed. In the item of the hygiene management state, the score of the large item “hygiene management state” is displayed. In the item of bacteria-related information, the score of the large item “bacteria-related information” is displayed. In the item of the customer viewpoint hygiene management state, a score of the large item “customer viewpoint hygiene management state” is displayed. The score of the large item “physical and chemical related information” is displayed in the physical and chemical related information item. In the item of gene related information, the score of the large item “gene related information” is displayed. In the item of the inspection report, a “download” button is displayed. When the “download” button is pressed, the inspection report of the store is displayed. In the improvement schedule item, the improvement status is displayed as an achievement rate.

The manager in charge of managing a plurality of stores moves the cursor 206 up and down or moves the scroll bar 207 up and down from a plurality of stores displayed in the vertical direction of the store list display unit 203. By changing the store to be displayed, the desired store can be searched and displayed.

A sort button 208 is provided for each item of the hygiene management state, the bacteria related information, the customer viewpoint hygiene management state, the physics and chemistry related information, and the gene related information of the store list display unit 203, and the sort button 208 is pressed. Thus, the stores can be rearranged in ascending or descending order with the score of the large item.

When the end button 205 below the store list display unit 203 is pressed, the inspection result list screen is closed.

In the store list display unit 203 in FIG. 17, the hygiene management state and customer viewpoint hygiene management state scores of the store name “Gotanda store” are displayed differently from the other scores. This indicates that there is an item that has been informed of an alert and is in need of improvement, but has not yet been improved, for the major item.

In the store list display unit 203, when the cursor 206 is moved to the store name “Gotanda store” and the store detail button 204 is pressed, a detailed screen showing details of the improvement items of the Gotanda store designated by the cursor 206 is displayed. .

[Detail screen example]
FIG. 18 shows an example of a detail screen displayed when the store detail button 204 is pressed in the store list display unit 203. 18 is not a detailed screen of the store name “Gotanda store” in FIG. 17 (the contents do not match those in FIG. 17).

On the detailed screen, for each inspection item that is determined to need improvement in the audit, the improvement measure that displays the importance set for the inspection item and the improvement content (guidance content) entered as a comment on the evaluation value input screen Whether or not improvement has been performed (implementation check) and a schedule in which an improvement due date is set are displayed. In addition, on the right side of the detailed screen, a progress graph in which the achievement rate of improvement items of the entire store is graphed is displayed.

In the example of FIG. 18, the small item “floor” of the middle item “inside the store” of the large item “hygiene management state” is displayed as the inspection item for the first improvement. “Cleaning schedule creation and implementation” is displayed. Since the first inspection item has an importance level of “caution item”, two weeks are set as the time limit until improvement. Therefore, in the improvement schedule column, “expiration date” indicating that the improvement is due on September 30th, two weeks after September 16, which is the result report date, is displayed. In addition, since the inspection item described first is an item that has already been improved by the store manager, “completed” is displayed in the column of the execution check. In the execution check column, the evaluation value is initially set to “not yet”, but if the store manager has implemented the guidance contents entered in the improvement measures column, pressing the button displays “completed”. At the same time, the numerical value and graph of the achievement rate of improvement items for the entire store are updated.

In the second inspection item for improvement in FIG. 18, the small item “in the refrigerator / freezer” of the middle item “organization / tidy up” in the large item “sanitary management status” is displayed, and the countermeasures (contents of instruction) "The cardboard is not put in the refrigerator, it is replaced with a washable container, and a hygienic state is always maintained" is displayed. Since the importance of the second inspection item is “important item”, the “expiration date” is set as the deadline until improvement in the first week from the result report date. In addition, “completed” is displayed in the execution check column, indicating that the improvement has been completed.

18, the minor item “nail” of the middle item “cleaning” of the large item “hygiene management state” is displayed as the third improvement necessary inspection item in FIG. Replace with a new one "is displayed. Since the importance level of the third inspection item is “disciplined item”, “expiration date” is set as the expiration date until improvement in the fourth week from the result report date. In addition, “not yet” is displayed in the execution check column, indicating that improvement has not yet been performed.

In this way, by browsing the detailed screen, the manager or store manager can recognize at a glance what items need to be improved in which stores and how much improvement has progressed. it can.

By pressing the “Return” button on the detail screen, it is possible to return to the inspection result list screen of FIG.

[Flow of evaluation value input processing]
Next, referring to the flowchart of FIG. 19, the evaluation value that the store inspection server 11 performs when the auditor who has visited each store and inspected the hygiene state of the store inputs the inspection result to the store inspection server 11. The input process will be described. During this process, the store inspection server 11 is connected to the terminal device 12 used by the auditor via the network and exchanges predetermined data.

First, in step S 1, the user authentication unit 51 displays a login screen on the display of the terminal device 12. When the auditor inputs his / her user ID and password, and the user authentication unit 51 authenticates the user ID and password input at the terminal device 12, the process proceeds to step S2.

In step S2, the store inspection server 11 causes the store information about the store to input the inspection result to be input. For example, the store inspection server 11 inputs information such as the store name, the implementation date, and the name of the auditor as displayed as items on the inspection result list screen shown in FIG. In addition, when there is an image obtained by photographing the object to be inspected at the time of inspection, the photographed image is uploaded (transmitted) as necessary.

In step S 3, the hygiene management information screen generation unit 101 generates the hygiene management information input screen of FIG. 7 that causes the inspection result of each inspection item belonging to the large item “hygiene management state” to be input and displays the screen on the terminal device 12. .

In step S 4, the score processing unit 71 acquires the inspection result of each inspection item belonging to the large item “hygiene management state” input on the hygiene management information input screen, and stores it in the evaluation criterion information storage unit 82. The score is converted based on the evaluation standard value.

In step S5, the bacteria related information screen generation unit 102 inputs a test result of each test item belonging to the large item “bacteria related information” (bacteria count input screen of FIG. 8 and bacteria of FIG. 9). An inspection execution rate input screen) is generated and displayed on the terminal device 12.

In step S 6, the score processing unit 71 acquires the test result of each test item belonging to the large item “bacteria-related information” input to the bacteria-related information input screen, and stores it in the evaluation criterion information storage unit 82. The score is converted based on the evaluation standard value.

In step S7, the customer viewpoint hygiene management information screen generation unit 103 generates the customer viewpoint hygiene management information input screen of FIG. 10 for inputting the inspection result of each inspection item belonging to the large item “customer viewpoint hygiene management state”. It is displayed on the terminal device 12.

In step S8, the score processing unit 71 acquires the inspection result of each inspection item belonging to the large item “customer viewpoint hygiene management state” input on the customer viewpoint hygiene management information input screen, and stores the evaluation criterion information. Based on the evaluation reference value stored in the unit 82, the score is converted.

In step S 9, the physics and chemistry related information screen generation unit 104 generates the physics and chemistry related information input screen of FIG. 11 that causes the inspection result of each inspection item belonging to the large item “physical and chemistry related information” to be input and displays it on the terminal device 12. .

In step S 10, the score processing unit 71 acquires the inspection result of each inspection item belonging to the large item “physical and chemistry related information” input on the physics and chemistry related information input screen, and stores it in the evaluation criterion information storage unit 82. The score is converted based on the evaluation standard value.

In step S11, the gene-related information screen generation unit 105 generates the gene-related information input screen in FIG. 12 for inputting the test result of each test item belonging to the large item “gene-related information” and displays the screen on the terminal device 12. .

In step S 12, the score processing unit 71 acquires the test result of each test item belonging to the large item “gene related information” input to the gene related information input screen, and stores it in the evaluation criterion information storage unit 82. The score is converted based on the evaluation standard value.

In addition, in each input screen of step S3 thru | or S12, as demonstrated with reference to FIG. 7 thru | or FIG. 12, the comment of instruction | indication content other than an evaluation value is also input as needed.

In step S13, the score processing unit 71 calculates a comprehensive determination result obtained by summing up the scores acquired in the processes in steps S4 to S12. In addition, the score processing unit 71 collectively stores the calculated comprehensive determination result and the information acquired in the processes of steps S2 to S12 in the score information storage unit 81. The data stored in the score information storage unit 81 is used when displaying the inspection result list screen of FIG. 17 and the detailed screen of FIG. In the score information storage unit 81, for example, store information, scores, comments, photographed images, and the like are classified and stored in a hierarchical structure in the order of stores, large items of inspection items, medium items, and small items.

In step S14, the alert notification unit 72 determines whether there is an inspection item that matches the default or special alert notification condition in the scores obtained in the processes in steps S4 to S12.

If it is determined in step S14 that there is an inspection item that matches the default or special alert notification condition, the process proceeds to step S15, and the alert notification unit 72 notifies the set notification destination of the alert. On the other hand, if it is determined in step S14 that there is no inspection item that matches the default or special alert notification condition, the process of step S15 is skipped.

In step S16, the inspection report generation unit 73 generates an inspection report for the store based on the evaluation value input by the user on the evaluation value input screen, and stores the inspection report in the inspection report storage unit 85. The process is terminated.

According to the above evaluation value input processing, the overall evaluation value obtained by evaluating the store's hygiene management status, bacteria-related information, customer viewpoint hygiene management status, physics and chemistry-related information, and gene-related information according to a predetermined evaluation standard value is calculated. Can be recorded. Thereby, the hygiene state of a store can be determined comprehensively.

In addition, according to the evaluation value input process, when the evaluation value when the store is evaluated matches a predetermined alarm notification condition, an alarm by e-mail is notified to a mobile phone or the like. Therefore, when an auditor inputs an evaluation value into the store inspection server 11, the manager or store manager is notified of the evaluation content (inspection result) that needs to be improved immediately, and encourages improvement (improves the improvement). )be able to.

[Inspection result display process flow]
Next, an inspection result display process for displaying the inspection result of each store will be described with reference to the flowchart of FIG.

First, in step S 31, the user authentication unit 51 displays a login screen on the display of the terminal device 12. When the user inputs his / her user ID and password, and the user authentication unit 51 authenticates the user ID and password input at the terminal device 12, the process proceeds to step S32.

In step S 32, the list screen generation unit 91 generates an inspection result list screen in which inspection results of a predetermined store can be browsed, and causes the terminal device 12 to display the inspection result list screen. Here, the list screen generation unit 91 determines the logged-in user, and if it is a manager of all stores operated by the company or a manager of an area in charge of a plurality of stores, the management The terminal device 12 displays an inspection result list screen in which inspection results of one or more stores in charge of the responsible person can be viewed. When the logged-in user is a store manager of a store, the terminal device 12 displays an inspection result list screen in which the inspection results of only that store can be browsed.

In step S33, the list screen generation unit 91 determines whether the store detail button 204 has been operated (pressed).

If it is determined in step S33 that the store detail button 204 has been operated, the process proceeds to step S34, and the detail screen generation unit 92 displays a detail screen that displays details of the improvement item of the store where the cursor 206 is located on the terminal. It is displayed on the display of the device 12. On the other hand, if it is determined in step S33 that the store detail button 204 has not been operated, the process of step S34 is skipped.

In step S35, the list screen generation unit 91 determines whether the end button 205 has been operated.

If it is determined in step S35 that the end button 205 has not been operated, the process returns to step S32.

On the other hand, if it is determined in step S35 that the end button 205 has been operated, the process ends.

According to the above inspection result display processing, since the inspection result list screen in which a plurality of inspection results can be browsed is displayed on the terminal device 12, the manager in charge of managing a plurality of stores can check the inspection results of all stores in charge. Can be easily (at a glance) confirmed.

In addition, on the inspection result list screen, the overall judgment result of each store and the score (evaluation) for each classification when the inspection item is classified into a predetermined large item can be confirmed, so all the stores in charge are It is possible to easily compare with the comprehensive judgment result and the score for each classification.

In addition, for inspection items (large items) for which alerts have been notified in the score, the display of the score on the inspection result list screen is different from normal inspection items, so inspection items that need improvement can be easily I can grasp it.

And on the detailed screen, the specific contents of the improvement items of the store and the contents of the countermeasures (instruction contents) are displayed. The improvement items displayed on this detailed screen correspond to items for which an alarm notification has been made in the evaluation value input process of FIG. Therefore, the manager in charge or the store manager can immediately recognize the item that needs to be improved and how to improve it, so that a quick response is possible.

In the detailed screen, as described with reference to FIG. 18, the improvement deadline is automatically set (by the store inspection server 11) according to the importance for the inspection items requiring improvement. It is possible to make appropriate improvements from items that require countermeasures.

Furthermore, on the detailed screen, as described with reference to FIG. 18, when improvement is performed on an inspection item requiring improvement, information can be updated as the improvement measures have been completed. Therefore, it can be easily confirmed whether or not the improvement has been performed on the detailed screen and the inspection result list screen.

The evaluation value input process in FIG. 19 and the inspection result display process in FIG. 20 display, for example, a screen for selecting either an evaluation value input or an inspection result display on the initial screen after login. And can be executed according to the user's selection.

The embodiment of the present invention is not limited to the above-described embodiment, and various modifications can be made without departing from the gist of the present invention.

For example, in the above-described embodiment, the evaluation value is input by selecting a radio button on the input screen for inputting the evaluation value. However, the present invention is not limited to this. For example, the evaluation value is displayed in a tabular input form. You may make it input a value directly.

In the embodiment described above, the score is assigned to each inspection item on a one-to-one basis. However, the score is assigned to the total value or average value of the evaluation values of a plurality of inspection items. May be. Further, one or more scores of the small item, the medium item, and the large item may be weighted according to a predetermined criterion, and the comprehensive determination result may be calculated based on the score considering the weight.

The program executed by the computer may be a program that is processed in time series in the order described in this specification, or may be processed in parallel or at a necessary timing such as when a call is made. It may be a program to be performed.

In this specification, the system represents the entire apparatus composed of a plurality of apparatuses.

1 Sanitary management system 11 Server 12 Terminal device 31 CPU
32 ROM
33 RAM
36 input unit 37 output unit 38 storage unit 39 communication unit 52 input information screen generation unit 53 input information analysis unit 54 management screen generation unit 55 information storage unit 61 evaluation value input unit 63 importance setting unit 64 alert setting unit 71 score processing unit 72 Alert Notification Unit 91 List Screen Generation Unit 92 Detailed Screen Generation Unit

Claims

A hygiene management information acquisition unit that acquires test results on the state of hygiene management of establishments and employees who handle food;
A bacteria-related information acquisition unit that acquires test results regarding bacteria of the establishment and the employee;
A customer viewpoint hygiene management information acquisition unit for acquiring test results regarding the health management status of the office and the employee from the viewpoint of the customer of the office;
A physics and chemistry related information acquisition unit for acquiring inspection results relating to the physicochemical inspection of the food;
A gene-related information acquisition unit for acquiring a test result relating to the genetic test of the food;
The hygiene management information acquisition unit, the bacteria related information acquisition unit, the customer viewpoint hygiene management information acquisition unit, the physics and chemistry related information acquisition unit, and the test results acquired by the gene related information acquisition unit, respectively. An importance setting section for setting the importance for the inspection item;
The test result acquired by the hygiene management information acquisition unit, the bacteria-related information acquisition unit, the customer viewpoint hygiene management information acquisition unit, the physicochemical information acquisition unit, and the gene-related information acquisition unit is the importance level. An information processing apparatus comprising: an alert notification unit that notifies an alert to a predetermined notification destination when the result is worse than a predetermined reference value determined according to
The information processing apparatus according to claim 1, further comprising: an alert setting unit that sets the notification destination to which the alert notification unit notifies an alert.
There is a second reference value set separately from the first reference value which is the reference value determined according to the importance,
The alert notification unit preferentially notifies an alert to a predetermined notification destination when the inspection result is a bad result as compared with the second reference value. Information processing device.
The information processing apparatus according to claim 3, wherein a notification destination in a case where an alert is notified by the second reference value is different from a notification destination of the first reference value.
The information processing apparatus according to claim 4, wherein the alert setting unit also sets a notification destination when an alert is notified based on the second reference value and the second reference value.
An information processing method of an information processing apparatus for performing hygiene management of a business office that handles food,
The hygiene management information acquisition department acquires the inspection results on the state of hygiene management of the establishment handling the food and the employees of the establishment,
The bacteria-related information acquisition unit acquires the test results regarding the bacteria of the establishment and the employee,
The customer viewpoint hygiene management information acquisition unit acquires the inspection results on the health management status of the establishment and the employee from the viewpoint of the customer of the establishment,
The physics and chemistry related information acquisition part acquires the inspection result of the physicochemical inspection of the food,
The gene-related information acquisition unit acquires the test result of the genetic test of the food,
Importance setting unit is acquired by the hygiene management information acquisition unit, the bacteria related information acquisition unit, the customer viewpoint hygiene management information acquisition unit, the physics and chemistry related information acquisition unit, and the gene related information acquisition unit Set the importance for each inspection item corresponding to the result,
The alert notification unit is acquired by the hygiene management information acquisition unit, the bacteria-related information acquisition unit, the customer viewpoint hygiene management information acquisition unit, the physicochemical information acquisition unit, and the gene-related information acquisition unit. An information processing method including a step of notifying an alert to a predetermined notification destination when a result is worse than a predetermined reference value determined according to the importance.
Computer
A hygiene management information acquisition unit that acquires test results on the state of hygiene management of establishments and employees who handle food;
A bacteria-related information acquisition unit that acquires test results regarding bacteria of the establishment and the employee;
A customer viewpoint hygiene management information acquisition unit for acquiring test results regarding the health management status of the office and the employee from the viewpoint of the customer of the office;
A physics and chemistry related information acquisition unit for acquiring inspection results relating to the physicochemical inspection of the food;
A gene-related information acquisition unit for acquiring a test result relating to the genetic test of the food;
The hygiene management information acquisition unit, the bacteria related information acquisition unit, the customer viewpoint hygiene management information acquisition unit, the physics and chemistry related information acquisition unit, and the test results acquired by the gene related information acquisition unit, respectively. An importance setting section for setting the importance for the inspection item;
The test result acquired by the hygiene management information acquisition unit, the bacteria-related information acquisition unit, the customer viewpoint hygiene management information acquisition unit, the physicochemical information acquisition unit, and the gene-related information acquisition unit is the importance level. A program for functioning as an alert notification unit for notifying a predetermined notification destination of an alert when the result is worse than a predetermined reference value determined according to.