JP2010287166A - Information processing device, method, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To more effectively prevent food poisoning in a facility which treats foods, such as a restaurant. <P>SOLUTION: A hygiene control evaluation part 61 scores the hygiene condition of a store that treats foods and store employees, a bacteria-related information evaluation part 62 scores information about bacteria of the store and the employees, a customer viewpoint hygiene control evaluation part 63 scores the hygiene condition of the store and the employees from the viewpoint of customers of the store, and an analysis part 64 analyzes the hygiene level of the store and the employees on the basis of scores obtained by the hygiene control evaluation part 61, the bacteria-related information evaluation part 62 and the customer viewpoint hygiene control evaluation part 63. An information processing device is applicable, for example, to a terminal device for hygiene control. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to an information processing device, method, and program, and more particularly, to an information processing device, method, and program that can more effectively prevent food poisoning in a facility that handles food such as a restaurant. .

  In recent years, with the activation of the restaurant industry, there has been a demand for enhanced hygiene management in restaurants and the like.

  Particularly in restaurants, various measures are required for the occurrence of food poisoning caused by bacteria.

  Therefore, by calculating the growth history of each type of bacteria related to food using the foodstuff based on the growth rate of various bacteria that propagate in the foodstuff to the environmental temperature and the history information of the environmental temperature for each foodstuff, A technique has been proposed in which it is possible to quantitatively estimate how much bacteria will grow (see Patent Document 1).

JP 2005-176772 A

  However, if the employee handling food ingredients in the restaurant is less aware of hygiene, the method described above can be used to determine how the bacteria causing food poisoning have proliferated. Breeding itself cannot be suppressed, and food poisoning cannot be effectively prevented.

  The present invention has been made in view of such circumstances, and in particular, raises employees' awareness of hygiene and more effectively prevents food poisoning in facilities that handle food such as restaurants. Is.

  An information processing apparatus according to one aspect of the present invention scores a facility for handling food and a sanitary management evaluation unit for scoring a state of sanitary management of a worker of the facility, and information on bacteria of the facility and the worker. Bacteria-related information evaluation means, customer-facility sanitation management evaluation means for scoring the state of sanitation management of the facility and the worker from the viewpoint of the customer of the facility, the sanitation management evaluation means, and the bacteria-related information evaluation And analysis means for analyzing the hygiene level of the facility and the worker based on the respective scores obtained by the customer viewpoint hygiene management evaluation means.

  The information processing apparatus further includes input means for inputting information related to the hygiene level of the facility and the worker, and the hygiene management evaluation means includes the facility and the worker input by the input means. Information related to the state of hygiene management is scored, and the bacteria-related information evaluation unit is configured to score information regarding the facility and the bacteria of the worker input by the input unit, and the customer viewpoint hygiene management evaluation unit Can score information related to the state of hygiene management of the facility and the worker from the viewpoint of the customer of the facility input by the input means.

  The information processing apparatus may further include display control means for controlling display of analysis results by the analysis means.

  The information processing apparatus includes: a transmission control unit that controls transmission of analysis results by the analysis unit to a management apparatus that records analysis results by the analysis unit of the plurality of information processing apparatuses; And receiving control means for controlling the reception of ranking information representing the ranking in which the analysis result of the sanitary level of each information processing apparatus is ranked, and the display control means includes the reception control means. Based on the ranking information for which reception is controlled, the display of the ranking of the hygiene level can be controlled.

  The analysis means includes each score obtained by the hygiene management evaluation means, the bacteria-related information evaluation means, and the customer viewpoint hygiene management evaluation means, and evaluation reference information for evaluating the score in a plurality of stages. By evaluating the score based on the above, it is possible to analyze the hygiene level of the facility and the worker.

  The hygiene management method of one aspect of the present invention scores a hygiene management evaluation step for scoring the state of hygiene management of a facility that handles foods and workers of the facility, and information about bacteria of the facility and the worker. Bacteria-related information evaluation step, customer-facility hygiene management evaluation step for scoring the state of hygiene management of the facility and the worker from the viewpoint of the customer of the facility, the hygiene management evaluation step, and the bacteria-related information evaluation And an analysis step for analyzing the hygiene level of the facility and the worker based on the respective scores obtained by the processing of the customer viewpoint hygiene management evaluation step.

  A program according to one aspect of the present invention includes a hygiene management evaluation step for scoring a state of hygiene management of a facility that handles food and a worker of the facility, and a bacteria-related score that scores information about the bacteria of the facility and the worker. An information evaluation step, a customer viewpoint hygiene management evaluation step for scoring the state of hygiene management of the facility and the worker from the viewpoint of the customer of the facility, the hygiene management evaluation step, the bacteria related information evaluation step, And based on each score acquired by the process of the said customer viewpoint hygiene management evaluation step, a computer is made to perform the process including the analysis step which analyzes the hygiene degree of the said facility and the said worker.

  In one aspect of the present invention, the state of hygiene of the facility handling the food and the staff of the facility is scored, information about the bacteria of the facility and the worker is scored, and the facility and The state of sanitation management of the workers is scored, and the sanitation level of the facility and the workers is analyzed based on the obtained scores.

  According to one aspect of the present invention, it is possible to increase the employee's awareness of hygiene management and more effectively prevent food poisoning in facilities that handle food such as restaurants.

It is a block diagram which shows the structural example of the sanitation management system containing the terminal device as one Embodiment of the information processing apparatus to which this invention is applied. It is a block diagram which shows the structural example of a terminal device. It is a block diagram which shows the functional structural example of a terminal device. It is a block diagram which shows the functional structural example of a server. It is a flowchart explaining the sanitary degree analysis process of a terminal device. It is a figure which shows the example of a display of a hygiene management state input form. It is a figure which shows the example of a display of a bacteria count input form. It is a figure which shows the example of a display of a bacteria test implementation rate input form. It is a figure which shows the example of a display of a customer viewpoint hygiene management state input form. It is a figure which shows the example of a display of an analysis result output form. It is a flowchart explaining the analysis result recording process of a hygiene degree. It is a flowchart explaining the sanitary degree ranking display process of a terminal device, and the sanitary degree ranking provision process of a server.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[Configuration example of hygiene management system]
FIG. 1 shows a configuration example of a sanitary management system including a terminal device as an embodiment of an information processing apparatus to which the present invention is applied.

  In FIG. 1, the terminal devices 11-1 to 11-3 are installed in each store, which is a chain store facility of a company that develops a chain in the restaurant industry, and the server 12 is connected to the company's hygiene management department or the like. is set up. Each of the terminal devices 11-1 to 11-3 evaluates and analyzes the degree of hygiene in each store in which each terminal device 11-1 is installed, and transmits the analysis result to the server 12. The server 12 records and manages the analysis result about the degree of hygiene in each store, which is transmitted from each of the terminal devices 11-1 to 11-3.

  In the following description, the terminal devices 11-1 to 11-3 are simply referred to as the terminal device 11 when it is not necessary to distinguish them individually. In FIG. 1, the number of terminal devices 11 is three, that is, the terminal devices 11-1 to 11-3. However, the number is not limited to this, and the number of terminal devices 11 can be set according to the number of chain stores.

[Configuration example of terminal device]
Next, a configuration example of the terminal device 11 will be described with reference to FIG.

  In the terminal device 11 of FIG. 2, a CPU (Central Processing Unit) 31 executes various processes according to a program stored in a ROM (Read Only Memory) 32 or a storage unit 38. A RAM (Random Access Memory) 33 appropriately stores programs executed by the CPU 31 and data. The CPU 31, ROM 32, and RAM 33 are connected to each other by a bus 34.

  An input / output interface 35 is also connected to the CPU 31 via the bus 34. The input / output interface 35 is connected to an input unit 36 including a keyboard, a mouse, and a microphone, and an output unit 37 including a display and a speaker. The CPU 31 executes various processes in response to commands input from the input unit 36. Then, the CPU 31 outputs the processing result to the output unit 37.

  The input / output interface 35 is also connected to a storage unit 38 made of, for example, a hard disk. The storage unit 38 stores programs executed by the CPU 31 and various data. This program may be acquired from an external device by the communication unit 39.

  The input / output interface 35 is connected to a communication unit 39 and a drive 40 for communicating with an external device via a network such as the Internet or a local area network. When a removable medium 41 such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory is mounted, the drive 40 drives them and acquires programs and data recorded therein. The acquired program and data are transferred to and stored in the storage unit 38 as necessary.

  The configuration of the server 12 in FIG. 1 is basically the same as the configuration of the terminal device 11 shown in FIG. In the following, the configuration example illustrated in FIG. 2 is also applied when the configuration of the server 12 is described.

[Functional configuration example of terminal device]
Next, a functional configuration example of the terminal device 11 realized by the CPU 31 executing a predetermined program will be described with reference to FIG.

  3 includes an input unit 36, a communication unit 39, a hygiene management evaluation unit 61, a bacteria-related information evaluation unit 62, a customer viewpoint hygiene management evaluation unit 63, an analysis unit 64, an evaluation criterion information storage unit 65, and display control. A unit 66, a display unit 67, a transmission control unit 68, an analysis result recording unit 69, and a reception control unit 70.

  In FIG. 3, the input unit 36 and the communication unit 39 are the same as the input unit 36 and the communication unit 39 in FIG.

  The hygiene management evaluation unit 61 scores information related to the state of hygiene management of the store and the employees (employees) engaged in the store, which are input by the input unit 36 in response to the user's operation on the input unit 36. To do. The information related to the state of hygiene management of the store and its employees is specifically information indicating the degree of arrangement and arrangement of equipment and equipment in the store, ingredients, the appearance of employees, and the like. The hygiene management evaluation unit 61 supplies the result of scoring (hereinafter referred to as a hygiene management score) to the analysis unit 64. The hygiene management score may be represented, for example, by an integer in a predetermined value range, or may be represented in another form.

  The bacteria-related information evaluation unit 62 scores information related to the store and its employees' bacteria input by the input unit 36 in response to a user operation on the input unit 36. The information about the bacteria in the store and its employees, specifically, the equipment and equipment in the store, the number of bacteria adhering to the hands and fingers of the employees, the rate of bacteria tests for employees, etc. Information. The bacteria related information evaluation unit 62 supplies the result of scoring (hereinafter referred to as “bacteria related information score”) to the analysis unit 64. The bacteria-related information score may be represented by, for example, an integer in a predetermined value range, or may be represented in another form.

  The customer viewpoint hygiene management evaluation unit 63 scores information related to the hygiene management state of the store and its employees from the viewpoint of the store customer, which is input by the input unit 36 in response to the user's operation on the input unit 36. Turn into. Information related to the hygienic management status of a store and its employees from the perspective of the customer of the store specifically refers to the arrangement and organization of the equipment, equipment and ingredients in the store from the perspective of the customer visiting the store. This is information indicating the degree, the degree of appearance of the employee, and the like. The customer viewpoint hygiene management evaluation unit 63 supplies the result of scoring (hereinafter referred to as customer viewpoint hygiene management score) to the analysis unit 64. The customer viewpoint hygiene management score may be represented by, for example, an integer in a predetermined value range, or may be represented in another form.

  The analysis unit 64 stores a score (hereinafter also referred to as an input score) supplied from each of the hygiene management evaluation unit 61, the bacteria-related information evaluation unit 62, and the customer viewpoint hygiene management evaluation unit 63, and the evaluation reference information storage unit 65. Based on the stored evaluation standard information (reference score) for the input score, the hygiene level (degree of hygiene) of the store and its employees is analyzed. The analysis unit 64 supplies the analysis result to the display control unit 66, the transmission control unit 68, and the analysis result recording unit 69.

  The evaluation reference information storage unit 65 corresponds to the storage unit 38 of FIG. 1 and stores in advance a reference score used for analysis in the analysis unit 64. The reference score is information that determines an input score range that divides an input score, which is an integer value, into five-level evaluations of A, B, C, D, and E, for example. In the five-step evaluation, A is the highest evaluation and E is the lowest evaluation. Furthermore, the evaluation reference information storage unit 65 stores comments such as improvement points and advice on the hygiene level of each store and its employees corresponding to each of the five grades A to E based on the reference score.

  The display control unit 66 controls the display on the display unit 67. For example, the display control unit 66 causes the display unit 67 to display the analysis result from the analysis unit 64.

  The display unit 67 corresponds to the display constituting the output unit 36 of FIG. 1 and performs display based on the control of the display control unit 66.

  The transmission control unit 68 controls transmission in the communication unit 39. For example, the transmission control unit 68 causes the communication unit 39 to transmit the hygiene level analysis result from the analysis unit 64 to the server 12. In addition, the transmission control unit 68 receives the analysis result of the hygiene level in the terminal device 11 of each store recorded in the server 12 input by the input unit 36 according to the user's operation on the input unit 36 according to a predetermined standard. Ranking request information for requesting the sanitary degree ranking ranked in (1) is transmitted to the server 12 to the server 12. When the transmission control unit 68 causes the communication unit 39 to transmit the analysis result and the ranking request information to the server 12, the transmission control unit 68 also adds a terminal ID (Identification) as unique information of the terminal device 11 to the communication unit 39. Send it.

  The analysis result recording unit 69 corresponds to the storage unit 38 of FIG. 1 and records the analysis result of the analysis unit 64.

  The reception control unit 70 controls reception at the communication unit 39. For example, the reception control unit 70 ranks the sanitary degree analysis results in the terminal device 11 of each store, which are transmitted from the server 12 according to the ranking request information transmitted to the server 12, according to a predetermined standard. Ranking information representing the ranking is received by the communication unit 39 and supplied to the display control unit 66.

  With the above configuration, the terminal device 11 can evaluate and analyze the degree of hygiene in the store where the terminal device 11 is installed, and transmit the analysis result to the server 12.

[Server function configuration example]
Next, a functional configuration example of the server 12 realized by the CPU 31 of the server 12 executing a predetermined program will be described with reference to FIG.

  4 includes a communication unit 39, a reception control unit 101, a recording control unit 102, an analysis result recording unit 103, and a transmission control unit 104.

  In FIG. 4, the communication unit 39 is the same as the communication unit 39 in FIG.

  The reception control unit 101 controls reception in the communication unit 39. For example, the reception control unit 101 causes the communication unit 39 to receive the hygiene level analysis result and the ranking request information transmitted together with the terminal ID from the terminal device 11, and supplies the received result to the recording control unit 102.

  The recording control unit 102 controls the analysis result recording unit 103 to record the hygiene level analysis result for each terminal ID supplied from the reception control unit 101. The recording control unit 102 includes a ranking information management unit 111.

  The ranking information management unit 111 reads out the analysis result of the hygiene level for each terminal ID recorded in the analysis result recording unit 103 in accordance with the ranking request information from the reception control unit 101, and ranks it according to a predetermined standard. Thus, ranking information representing the hygiene level ranking is generated. The ranking information management unit 111 supplies the generated ranking information to the transmission control unit 104 together with the terminal ID from the reception control unit 101.

  The transmission control unit 104 controls transmission in the communication unit 39. For example, the transmission control unit 104 causes the communication unit 39 to transmit the ranking information supplied together with the terminal ID from the ranking information management unit 111 to the terminal device 11 corresponding to the terminal ID.

  With the above configuration, the server 12 can record and manage the analysis result of the hygiene level in each store, which is transmitted from each terminal device 11.

[Terminal device hygiene management state analysis processing]
Next, the hygiene level analysis process of the terminal device 11 will be described with reference to the flowchart of FIG.

  In step S <b> 11, the input unit 36 inputs information related to the state of hygiene management of the store and its employees in accordance with a user operation, and supplies the information to the hygiene management evaluation unit 61. In step S11, the input form shown in FIG. 6 is displayed on the display unit 67, and the user (for example, the person in charge of the store) can check the store and its employees who have been checked in advance by the person in charge of hygiene management of the store. Based on the state of hygiene management, the input unit 36 is operated according to the input form.

  Here, with reference to FIG. 6, a display example of an input form (hereinafter referred to as a hygiene management status input form) for inputting information related to the hygiene management status of the store and its employees on the display unit 67 will be described. To do.

  As shown in FIG. 6, on the leftmost side of the hygiene management status input form, check categories “cleanup”, “cleaning”, “cleanliness”, and “education” performed by the person responsible for hygiene management at the store, etc. It is shown. On the right side of the category “Organization / Sort”, there are five check items: “Inside refrigerator / freezer”, “Cupboard shelf”, “Cooking utensil”, “Kitchen area”, and “Room temperature ingredients”. Yes. On the right side of the category “cleaning”, three items of “inside refrigerator / freezer”, “cupboard”, and “cooking utensil” are shown as check items. On the right side of the category “clean”, three items of “clothing”, “head hair”, and “nail” are shown as check items. On the right side of the category “education”, two items of “morning service” and “end service” are shown as check items.

  On the right side of each check item, one of “very good”, “good”, “normal”, “bad”, and “very bad” is given as an evaluation for each check item. Shows the radio buttons to select. Furthermore, in the lower right part of the hygiene management state input form, a “decision” button for determining the evaluation of each check item selected by the user and the evaluation of each check item selected by the user are cleared (reset). A “Clear” button is shown to make it happen.

  The user selects the evaluation of each check item in the hygiene management status input form shown in FIG. When the "" button is pressed, information related to the hygiene management status of the store and its employees is supplied to the hygiene management evaluation unit 61, and the process proceeds to step S12.

  In step S <b> 12, the hygiene management evaluation unit 61 scores information related to the state of hygiene management of the store and its employees from the input unit 36, and supplies the hygiene management score obtained as a result to the analysis unit 64. For example, regarding the evaluation of each check item (13 items) on the hygiene management state input form in FIG. 6, the hygiene management evaluation unit 61 sets “very good” to 5 points, “good” to 4 points, and “normal” to 3 points. The sum of the scores corresponding to the evaluation of each check item selected by the user is supplied to the analysis unit 64 as a hygiene management score, with 2 points being “bad” and 2 being “very bad”.

  In step S <b> 13, the input unit 36 inputs information regarding the bacteria of the store and the employee in accordance with the user operation, and supplies the information to the bacteria-related information evaluation unit 62. In step S13, the input form shown in FIG. 7 and FIG. 8 is displayed on the display unit 67, and the user (for example, the person in charge of the store) can check the store and its employees that the store's hygiene manager or the like has checked in advance. Based on the information about the member's bacteria, the input unit 36 is operated according to the input form.

  Here, referring to FIG. 7, the number of bacteria attached to facilities and equipment in the store, employees' hands and fingers, etc. in the display unit 67 regarding the store and the employee's bacteria. A display example of an input form (hereinafter referred to as a bacterial count input form) for inputting the number will be described.

  As shown in FIG. 7, on the left side of the bacteria count input form, check items such as “finger”, “refrigerator handle”, “chopping board”, “faucet”, “jar handle”, “door knob”, “ Eight items of “Shamoji” and “Knife” are shown.

Then, the right side of each check item, as performed the resulting bacterial counts of bacteria wiping test for each check item, "10 ^2" representing less than 10 ^2, 10 10 ^{3 2} or more "10 ² to 10 ^3" indicating less than 10 ³ or more 10 ⁴ less than "10 ³ to 10 ^4" indicating, 10 represents ^four more 10 than ⁶ "10 ⁴ to 10 ^6", and, 10 A radio button that allows the user to select any one of “10 ⁶ to” representing ⁶ or more is shown. Furthermore, in the lower right part of the bacteria count input form, a “decision” button for determining the bacteria count of each check item selected by the user, and the bacteria count of each check item selected by the user is cleared (reset) "Clear" button is shown.

  The user operates the input unit 36 based on the contents checked in advance by the person in charge of hygiene management of the store, etc., thereby selecting the number of bacteria for each check item in the bacteria number input form shown in FIG. When the button is pressed, information indicating the number of bacteria attached to the facilities and equipment in the store, the hands and fingers of the employees, etc. is supplied to the hygiene management evaluation unit 61, and the display unit 67 displays the information shown in FIG. The input form will be displayed.

  In the bacteria number input form shown in FIG. 7, the number of bacteria is input regardless of the type of bacteria, but a plurality of types of bacteria (for example, Escherichia coli, Staphylococcus aureus, Salmonella, Vibrio parahaemolyticus). Etc.), the number of bacteria of a plurality of types of bacteria may be input by displaying the bacteria number input form shown in FIG.

  Next, referring to FIG. 8, an input form (hereinafter referred to as “bacteria test execution rate”) for inputting an execution rate of the bacterial test for the employee among the information regarding the bacteria of the store and the employee in the display unit 67. A display example of input form) will be described.

  As shown in FIG. 8, on the leftmost side of the bacteria test execution rate input form, two items of “stool test submission rate” and “norovirus test execution rate” are shown as check items.

  And on the right side of each check item, as the implementation rate of each check item, "100%" representing 100%, "~ 90%" representing 90% or more and less than 100%, 80% or more and less than 90% Radio buttons that allow the user to select one of “˜80%” representing 70%, “˜70%” representing 70% to less than 80%, and “˜69%” representing 69% or less Yes. Furthermore, in the lower right part of the Bacteria Test Implementation Rate Input Form, the “Determination” button for determining the implementation rate of each check item selected by the user and the implementation rate of each check item selected by the user are cleared. A “clear” button is shown for (reset).

  The user operates the input unit 36 based on the contents checked in advance by the store hygiene manager or the like, so that each check item is selected in the bacteria test execution rate input form shown in FIG. When the button is pressed, information indicating the implementation rate of the bacteria test for the employee is supplied to the bacteria-related information evaluation unit 62, and the process proceeds to step S14.

In step S <b> 14, the bacteria-related information evaluation unit 62 scores information about the bacteria of the store and its employees from the input unit 36, and supplies the bacteria-related information score obtained as a result to the analysis unit 64. For example, the bacteria-related information evaluation unit 62 has 5 points for “˜10 ² ”, 4 points for “10 ² ˜10 ³ ”, and “ 10 ³ to 10 ⁴ "3-point" 10 ⁴ to 10 ⁶ "2-point, and with a 1 point to" 10 ⁶ - ", check items bacteriological examination implementation rate input form of FIG. 8 (2 items) As for the implementation rate, “100%” is 5 points, “˜90%” is 4 points, “˜80%” is 3 points, “˜70%” is 2 points, and “˜69%” is 1 point. The total of points corresponding to the number of bacteria or the implementation rate of each check item selected by the user is supplied to the analysis unit 64 as a bacteria-related information score.

  In step S <b> 15, the input unit 36 inputs information related to the store and the employee's hygiene management state from the store customer's viewpoint according to the user's operation, and the customer viewpoint hygiene management evaluation unit 63 inputs the information. Supply. In step S15, the input form shown in FIG. 9 is displayed on the display unit 67, and the user (for example, the person in charge of the store) visits the store while impersonating the customer (spoofing). The input unit 36 is operated in accordance with the input form based on the store and the employee's hygiene management status checked in advance by the person in charge.

  Here, referring to FIG. 9, an input form (hereinafter referred to as customer viewpoint hygiene management) for inputting information related to the state of hygiene management of the store and its employees in the display unit 67 from the viewpoint of the customer of the store. A display example of a status input form will be described.

  As shown in FIG. 9, on the leftmost side of the customer viewpoint hygiene management state input form, check categories “in-store” and “employee” performed by a store hygiene manager or the like are shown. On the right side of the category “inside store”, four items of “table counter”, “floor”, “tableware”, and “toilet” are shown as check items. On the right side of the category “employee”, three items of “clothing”, “head hair”, and “nail” are shown as check items.

  On the right side of each check item, one of “very good”, “good”, “normal”, “bad”, and “very bad” is given as an evaluation for each check item. Shows the radio buttons to select. Furthermore, in the lower right part of the customer viewpoint hygiene management state input form, a “decision” button for determining the evaluation of each check item selected by the user and the evaluation of each check item selected by the user are cleared ( A “clear” button is shown for resetting.

  In the customer viewpoint hygiene management state input form shown in FIG. 9, each check item is operated by the user operating the input unit 36 based on the contents checked in advance by the person in charge of hygiene management who visited the store as a customer. When the evaluation is selected and the “decision” button is pressed, information relating to the hygiene management status of the store and its employees from the customer's viewpoint is supplied to the customer hygiene management evaluation unit 63, and the process proceeds to step S16. move on.

  In step S <b> 16, the customer viewpoint hygiene management evaluation unit 63 scores information representing the state of hygiene management of the store and the employee from the customer's viewpoint from the input unit 36, and the customer viewpoint hygiene management obtained as a result is scored. The score is supplied to the analysis unit 64. For example, the customer viewpoint hygiene management evaluation unit 63 makes 5 points for “very good”, 4 points for “good”, and “normal” for the check items (7 items) on the customer viewpoint hygiene management state input form in FIG. "3", "Bad" 2 points, and "Very bad" 1 point, the total of the points corresponding to the evaluation of each check item selected by the user as the customer viewpoint hygiene management score, the analysis unit 64 To supply.

  In step S <b> 17, the analysis unit 64 stores the scores (input scores) supplied from the hygiene management evaluation unit 61, the bacteria-related information evaluation unit 62, and the customer viewpoint hygiene management evaluation unit 63, and the evaluation reference information storage unit 65. Based on the stored evaluation standard information (reference score) for the input score, the hygiene level of the store and its employees is analyzed, and the analysis results are displayed as a display control unit 66, a transmission control unit 68, and an analysis result. This is supplied to the recording unit 69.

  For example, the evaluation standard information storage unit 65 evaluates the hygiene management score of 60 points or more as evaluation A, 50 points or more and less than 59 points as evaluation B, 40 points or more and less than 49 points as evaluation C, and 30 points or more and less than 39 points. D, a reference score having an evaluation E of less than 29 points is stored in advance, and the analysis unit 64 determines which reference score (evaluation) the hygiene management score from the hygiene management evaluation unit 61 corresponds to, and the result (5 stage evaluation) is supplied as an analysis result to the display control unit 66, the transmission control unit 68, and the analysis result recording unit 69. The analysis unit 64 supplies the five-level evaluation as the analysis result to the transmission control unit 68 together with the hygiene management score.

  In addition, the evaluation standard information storage unit 65 stores comments such as improvements and advice on the hygiene management status of the store and its employees corresponding to the five-level evaluations A to E about the hygiene management score, The analysis unit 64 supplies information representing a comment corresponding to the hygiene management score from the hygiene management evaluation unit 61 to the display control unit 66.

  Further, for example, the evaluation reference information storage unit 65 has an evaluation A of 40 points or more, an evaluation B of 30 points or more and less than 39 points, an evaluation C of 20 points or more and less than 29 points, and a score of 10 points or more and 19 points. A reference score with less than evaluation D and less than 9 evaluation E is stored in advance, and the analysis unit 64 determines which reference score (evaluation) the bacteria related information score from the bacteria related information evaluation unit 62 corresponds to. Then, the result (five-step evaluation) is supplied as an analysis result to the display control unit 66 and the analysis result recording unit 69. The analysis unit 64 supplies the five-level evaluation as the analysis result to the transmission control unit 68 together with the bacteria-related information score.

  Further, the evaluation standard information storage unit 65 stores comments such as improvement points and advice on information related to bacteria of the store and its employees corresponding to each of the five-level evaluations A to E regarding the bacteria-related information score. The analysis unit 64 supplies the display control unit 66 with information representing a comment corresponding to the bacteria-related information score from the bacteria-related information evaluation unit 62.

  Further, for example, the evaluation standard information storage unit 65 has an evaluation A of 32 points or more, an evaluation B of 26 points or more and less than 32 points, an evaluation C of 20 points or more and less than 26 points, and a score of 14 points or more 20 A reference score having an evaluation D of less than 14 points and an evaluation E of less than 14 points is stored in advance, and the analysis unit 64 corresponds to which reference score (evaluation) the customer viewpoint hygiene management score from the customer viewpoint hygiene management evaluation unit 63 corresponds to. The result (five-step evaluation) is supplied as an analysis result to the display control unit 66 and the analysis result recording unit 69. In addition, the analysis unit 64 supplies the 5-level evaluation as the analysis result to the transmission control unit 68 together with the customer viewpoint hygiene management score.

  Further, the evaluation standard information storage unit 65 corresponds to each of the five-level evaluations A to E regarding the customer viewpoint hygiene management score, such as improvement points and advice on the state of hygiene management of the store and its employees from the customer viewpoint. The comment is stored, and the analysis unit 64 supplies information representing a comment corresponding to the customer viewpoint hygiene management score from the customer viewpoint hygiene management evaluation unit 63 to the display control unit 66.

  In step S18, the display control unit 66 causes the analysis result from the analysis unit 64 to be displayed on an output form of the display unit 67 (hereinafter referred to as an analysis result output form). More specifically, the display control unit 66 performs a five-step evaluation on each input score of the hygiene management score, the bacteria-related information score, and the customer viewpoint hygiene management score from the analysis unit 64 and inputs each of them. Based on the information indicating the comment according to the score, the five-stage evaluation and the comment for each input score are displayed on the display unit 67 as shown in FIG.

  As shown in FIG. 10, on the upper side of the analysis result output form, a column in which a 5-level evaluation (overall evaluation) for each of the hygiene management score, the bacteria-related information score, and the customer viewpoint hygiene management score is displayed. Has been. In the lower part of the analysis result output form, an area (text box) in which comments (improvement points, etc.) corresponding to the hygiene management score, bacteria-related information score, and customer viewpoint hygiene management score are displayed. ing. Furthermore, an “OK” button that is pressed when the analysis result is confirmed by the user is shown in the lower right part of the analysis result output form.

  The analysis result output form of FIG. 10 indicates that the evaluation for the hygiene management score is B, the evaluation for the bacteria-related information score is A, and the evaluation for the customer viewpoint hygiene management score is C. Yes. In addition, in the analysis result output form of FIG. 10, the display is abbreviate | omitted about the comment according to each of a hygiene management score, a bacteria related information score, and a customer viewpoint hygiene management score.

  In step S <b> 19, the transmission control unit 68 sends the input score from the analysis unit 64 and the corresponding hygiene level analysis result (five-step evaluation) to the communication unit 39 together with the terminal ID as unique information of the terminal device 11. , To the server 12.

  According to the above processing, it is possible to score and analyze the state of hygiene management of stores and employees, information about bacteria, and the state of hygiene management of stores and employees from the customer's viewpoint. Therefore, since the store employees can objectively grasp the level of hygiene in the store, awareness of hygiene management is increased, and food poisoning can be more effectively prevented.

  In step S17, the analysis unit 64 supplies the analysis result of the hygiene level to the analysis result recording unit 69. At this time, the analysis result recording unit 69 supplies the hygiene supplied from the analysis unit 64. The analysis result of the degree may be recorded together with date / time information indicating the date / time. Thereby, the analysis result of the date and time or period specified by the user can be read from the analysis result recording unit 69, and the past analysis result in the store can be confirmed. Therefore, the store employee can compare the past hygiene level and the current hygiene level by grasping the past hygiene level in the store, and can further increase the awareness of hygiene management.

[Server hygiene analysis result recording process]
Next, the hygiene level analysis result recording process of the server 12 will be described with reference to the flowchart of FIG.

  In step S <b> 31, the reception control unit 101 causes the communication unit 39 to receive the input score and the corresponding hygiene analysis result transmitted together with the terminal ID from the terminal device 11, and supplies them to the recording control unit 102.

  In step S32, the recording control unit 102 causes the analysis result recording unit 103 to record the input score supplied from the reception control unit 101 and the analysis result of the corresponding hygiene level in association with the terminal ID. At this time, the recording control unit 102 records the analysis result of the hygiene level associated with the terminal ID together with the date / time information indicating the date / time. The date / time information may be transmitted from the terminal device 11.

  According to the above processing, it is possible to record and manage the hygiene level in each store transmitted from each terminal device 11.

  In the above, the server 12 simply records the analysis result of the hygiene level of each store, but the server 12 ranks the analysis result of the hygiene level of each store and records the terminal device. 11 and the terminal device 11 can also display the hygiene level ranking as a result of the ranking.

[Terminal device hygiene ranking display / server hygiene ranking provision processing]
Then, with reference to the flowchart of FIG. 12, the sanitary degree ranking display process of the terminal device 11 and the sanitary degree ranking providing process of the server 12 will be described.

  In step S51, the transmission control unit 68 of the terminal device 11 receives the ranking request information for requesting the sanitary degree ranking, which is input by the input unit 36 according to the user's operation on the input unit 36, together with the terminal ID. To the server 12.

  In step S <b> 61, the reception control unit 101 of the server 12 causes the communication unit 39 to receive ranking request information transmitted together with the terminal ID from the terminal device 11 and supplies the ranking request information to the recording control unit 102.

  In step S62, the ranking information management unit 111 of the recording control unit 102 reads out the analysis result of the hygiene level for each terminal ID recorded in the analysis result recording unit 103 in accordance with the ranking request information from the reception control unit 101. Ranking information is generated by ranking according to a predetermined standard. Specifically, for example, the ranking information management unit 111 includes a hygiene level analysis result for each terminal ID recorded in the analysis result recording unit 103 for a predetermined period from the current date and time (for example, the most recent week, etc. The analysis result recorded together with the date / time information included in () is read out, and ranking information is generated in the descending order of the total input score. The ranking information management unit 111 supplies the generated ranking information to the transmission control unit 104 together with the terminal ID.

  In step S63, the transmission control unit 104 causes the communication unit 39 to transmit the ranking information supplied together with the terminal ID from the ranking information management unit 111 to the terminal device 11 corresponding to the terminal ID.

  In step S <b> 52, the reception control unit 70 of the terminal device 11 causes the communication unit 39 to receive the ranking information transmitted from the server 12 and supplies the ranking information to the display control unit 66.

  In step S53, the display control unit 66 causes the display unit 67 to display the hygiene level ranking based on the ranking information. In the sanitary degree ranking displayed on the display unit 67, for example, in the display unit 67, the terminal ID of each terminal device 11 (or the name of the store where the terminal device 11 associated with the terminal ID is installed) and The five-level evaluations corresponding to the input scores are displayed in the descending order of the total input scores in association with each other.

  According to the above process, the server 12 ranks the sanitary level of each store, and the terminal device 11 can display the result. Therefore, employees at each store can objectively grasp the level of hygiene at their stores by comparing the hygiene level of their stores at other stores with other stores. It becomes possible to prevent food poisoning more effectively.

  In the above, when the server 12 receives the ranking request information from the terminal device 11, for example, the server 12 generates the ranking information from the analysis result having the date and time information included in the period such as the latest one week. The server 12 generates ranking information from the analysis result having the date and time information included in the period specified by the period specifying information so that the ranking request information from the terminal device 11 includes the period specifying information specifying the period. It may be. As a result, the past hygiene level rankings can be referred to at each store, so for example, employees of each store can grasp the changes in the hygiene level rankings of their own stores and have a greater awareness of hygiene management. Can be increased.

  In the above description, the input form (FIGS. 6 to 9) is input by selecting a radio button, but the present invention is not limited to this. For example, the input form is evaluated in a tabular input form. You may make it input directly. The number of check items in each input form can be arbitrarily changed.

  In the above description, the input score is given as the total score according to the evaluation of each check item. For example, the total score obtained by weighting the evaluation of each check item, The value obtained by applying the score corresponding to the evaluation to a predetermined calculation formula can be used.

  In this specification, the program stored in the program recording medium may be a program that is processed in time series according to the order described in this specification, or in parallel or when a call is made. It is also possible to use a program that performs processing at a necessary timing.

  Further, in this specification, the system represents the entire apparatus constituted by a plurality of apparatuses.

  The embodiment of the present invention is not limited to the above-described embodiment, and various modifications can be made without departing from the gist of the present invention.

  11, 11-1 to 11-3 terminal device, 12 server, 31 CPU, 36 input unit, 37 output unit, 38 storage unit, 39 communication unit, 61 hygiene management evaluation unit, 62 bacteria related information evaluation unit, 63 customer viewpoint Hygiene management evaluation unit, 64 analysis unit, 65 evaluation standard information storage unit, 66 display control unit, 67 display unit, 68 transmission control unit, 69 analysis result recording unit, 70 reception control unit, 101 reception control unit, 102 recording control unit , 103 Analysis result recording unit, 104 Transmission control unit, 111 Ranking information management unit

Claims (7)

Hygiene management evaluation means for scoring the state of hygiene management of the facility handling the food and the worker of the facility;
Bacteria-related information evaluation means for scoring information on bacteria of the facility and the worker;
Customer viewpoint hygiene management evaluation means for scoring the state of hygiene management of the facility and the worker from the viewpoint of the customer of the facility;
Analysis means for analyzing the hygiene level of the facility and the worker based on the respective scores obtained by the hygiene management evaluation means, the bacteria-related information evaluation means, and the customer viewpoint hygiene management evaluation means. Information processing device. Further comprising input means for inputting information relating to the hygiene level of the facility and the worker,
The hygiene management evaluation means scores information related to the state of hygiene management of the facility and the worker input by the input means,
The bacteria-related information evaluation means scores information related to bacteria of the facility and the worker inputted by the input means,
The information according to claim 1, wherein the customer viewpoint hygiene management evaluation unit scores information related to the state of hygiene management of the facility and the worker from the viewpoint of the customer of the facility input by the input unit. Processing equipment. The information processing apparatus according to claim 1, further comprising display control means for controlling display of analysis results by the analysis means. A transmission control unit that controls transmission of analysis results by the analysis unit to a management device that records analysis results by the analysis unit of the plurality of information processing devices;
Further comprising reception control means for controlling the reception of ranking information representing the ranking in which the analysis result of the sanitary level of each information processing device is ranked, transmitted from the management device;
The information processing apparatus according to claim 3, wherein the display control unit controls display of the ranking of the sanitary level based on the ranking information whose reception is controlled by the reception control unit. The analysis means includes respective scores obtained by the hygiene management evaluation means, the bacteria-related information evaluation means, and the customer viewpoint hygiene management evaluation means, and evaluation criterion information for evaluating the scores in a plurality of stages. The information processing apparatus according to claim 1, wherein a sanitary level of the facility and the worker is analyzed by evaluating the score based on the score. A hygiene management evaluation step for scoring the status of the hygiene management of the facility handling the food and the workers of the facility;
Bacteria-related information evaluation step for scoring information about bacteria of the facility and the worker;
A customer viewpoint hygiene management evaluation step for scoring the state of hygiene management of the facility and the worker from the viewpoint of the customer of the facility;
An analysis step for analyzing the hygiene level of the facility and the worker based on the respective scores obtained by the processing of the hygiene management evaluation step, the bacteria-related information evaluation step, and the customer viewpoint hygiene management evaluation step; An information processing method including: A hygiene management evaluation step for scoring the status of the hygiene management of the facility handling the food and the workers of the facility;
Bacteria-related information evaluation step for scoring information on bacteria of the facility and the worker;
A customer viewpoint hygiene management evaluation step for scoring the state of hygiene management of the facility and the worker from the viewpoint of the customer of the facility;
An analysis step for analyzing the hygiene level of the facility and the worker based on the respective scores obtained by the processing of the hygiene management evaluation step, the bacteria-related information evaluation step, and the customer viewpoint hygiene management evaluation step; A program that causes a computer to execute processing including

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