WO2011160378A1 - 呼叫失败的处理方法及装置 - Google Patents

呼叫失败的处理方法及装置 Download PDF

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Publication number
WO2011160378A1
WO2011160378A1 PCT/CN2010/078335 CN2010078335W WO2011160378A1 WO 2011160378 A1 WO2011160378 A1 WO 2011160378A1 CN 2010078335 W CN2010078335 W CN 2010078335W WO 2011160378 A1 WO2011160378 A1 WO 2011160378A1
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WIPO (PCT)
Prior art keywords
user
module
called
called user
calling
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PCT/CN2010/078335
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English (en)
French (fr)
Inventor
王婷
Original Assignee
中兴通讯股份有限公司
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Publication of WO2011160378A1 publication Critical patent/WO2011160378A1/zh

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
    • H04M2203/258—Service state indications

Definitions

  • the present invention relates to the field of communications, and in particular to a method and apparatus for processing a call failure.
  • call failure is a major factor affecting information transmission.
  • a related method for prompting the call failure is provided in the related art.
  • the called party when the called party has an unconnected call, for example, if there is a call abnormality, including when the called party is shut down, the called party is out of reach (dropped network, etc.), the network is congested, the called party has no answer, etc., a short message is sent to The called party is prompted to call the called party when and when the number has been called. The called party can call back the calling party according to the number indicated by the short message, and actively contact the calling user.
  • this method does not ensure timely delivery of information. For example, the called user is in a noisy place, because the SMS ring tone is not heard in time and the text message is not seen.
  • a primary object of the present invention is to provide a method and apparatus for processing a call failure to solve at least the above problems.
  • An aspect of the present invention provides a method for processing a call failure, including: detecting that a calling user fails to call a called user; monitoring a communication state of the called user; and communicating the called user when the communication state changes to normal The normal status message informs the calling user.
  • a call failure processing apparatus including: a detecting module, configured to detect that a calling user fails to call a called user; a monitoring module, configured to monitor a communication state of the called user; and a notification module, It is used to notify the calling user of the information that the communication status of the called user is normal when the communication status changes to normal.
  • a detecting module configured to detect that a calling user fails to call a called user
  • a monitoring module configured to monitor a communication state of the called user
  • a notification module It is used to notify the calling user of the information that the communication status of the called user is normal when the communication status changes to normal.
  • FIG. 1 is a flow chart showing a processing method of a call failure according to an embodiment of the present invention
  • FIG. 2 is a block diagram showing a configuration of a call failure processing apparatus according to an embodiment of the present invention
  • FIG. 4 is a block diagram of a preferred structure of a call failure processing apparatus according to an embodiment of the present invention
  • FIG. 5 is a preferred structure of a call failure processing apparatus according to an embodiment of the present invention
  • FIG. 6 is a block diagram showing a preferred structure of a call failure processing apparatus according to an embodiment of the present invention
  • FIG. 7 is a detailed structural block diagram of a call failure processing system according to Embodiment 1 of the present invention
  • FIG. 9 is a detailed flowchart of a method for processing a call failure according to Embodiment 2 of the present invention
  • FIG. 10 is a detailed flowchart of a call failure processing method according to Embodiment 2 of the present invention
  • FIG. 1 is a flowchart of a method for processing a call failure according to an embodiment of the present invention.
  • the method includes: Step S102, detecting that the calling user fails to call the called user; Step S104, monitoring the communication status of the called user; Step S106, when the communication status changes to normal, notifying the information of the communication status of the called user is normal Calling user.
  • Step S102 detecting that the calling user fails to call the called user
  • Step S104 monitoring the communication status of the called user
  • Step S106 when the communication status changes to normal, notifying the information of the communication status of the called user is normal Calling user.
  • the network side sends the call information to the called user through the short message mode.
  • the caller may be caused.
  • the user cannot get in touch with the called user in time, the transmission of information is hindered or the information transmission is less time-sensitive.
  • the method provided by the embodiment of the present invention is used in a manner of notifying the calling user after the called user's communication state returns to normal.
  • the calling user is more concerned about whether the communication of the called user is normal compared to the called user. Therefore, the method provided by the embodiment of the present invention can better ensure the timeliness of information transmission.
  • the method further includes: saving the correspondence between the calling user and the called user; before the step S106, the method may further include: searching, according to the correspondence, the communication status is changed to a normal Call the calling user corresponding to the user.
  • the step S106 may include: constructing a message for indicating that the communication status of the called user changes to normal; and transmitting the constructed message to the calling user through the short message center.
  • the short message is used to indicate that the communication status of the called user changes to normal, clear and concise, and easy to implement.
  • the method may further include: receiving a return receipt message sent by the calling user via the short message center; deleting the corresponding correspondence.
  • the method further includes: determining whether the reason why the calling user fails to call the called user is whether the called user is absent or the called user does not answer, and if yes, the process ends, otherwise the subsequent processing is continued.
  • the reason for the call failure is not caused by network equipment, coverage, etc., and unnecessary monitoring is avoided.
  • the apparatus includes: a detecting module 22, configured to detect that a calling user fails to call a called user; and a monitoring module 24 coupled to the detecting module 22,
  • the monitoring module 26 is configured to be coupled to the monitoring module 24, and configured to notify the calling user of the information that the communication status of the called user is normal when the communication status changes to normal.
  • the device provided by the embodiment of the present invention monitors the communication state of the called user of the failed call through the monitoring module 24, and notifies the calling user when the communication state returns to normal by the notification module 26, because the information is the information transmitter, the calling user is relatively For the user, pay more attention to whether the communication of the called user is normal. Therefore, the device can better guarantee the timeliness of information transmission.
  • the apparatus further includes: a saving module 32 coupled to the detecting module 22, configured to save the calling user and the called user.
  • the searching module 34 is coupled to the monitoring module 24 and the saving module 32 for searching for the calling user corresponding to the called user whose communication status changes to normal according to the corresponding relationship.
  • the storage module 32 saves the correspondence between the calling user and the called user, and the searching module 34 searches for the calling user corresponding to the called user whose communication status changes to normal, and can simultaneously process the called users of multiple calls. Monitor, easy to manage, and easy to implement.
  • the notification module 26 may include: a construction module 42 coupled to the lookup module 34 for constructing for A message indicating that the communication status of the called user changes to normal; the sending module 44 is coupled to the constructing module 42 to send the constructed message to the calling user through the short message center.
  • the short message is used to indicate that the communication status of the called user changes to normal, clear and concise, and easy to implement.
  • 5 is a block diagram of a preferred structure of a call failure processing apparatus according to an embodiment of the present invention. As shown in FIG.
  • the apparatus may further include: a receiving module 52 coupled to the sending module 44, configured to receive, by the calling user, The receipt message sent by the short message center; the deleting module 54 is coupled to the receiving module 52 and the saving module 32 for deleting the above correspondence.
  • the storage space of the save module 32 is saved, and the repeated processing of the monitor module 24 and the lookup module 34 is also prevented.
  • FIG. 6 is a block diagram of a preferred structure of a call failure processing apparatus according to an embodiment of the present invention. As shown in FIG.
  • the apparatus may further include: a determining module 62 coupled to the detecting module 22, The reason for determining whether the calling user fails to call the called user is whether the called user is absent or the called user does not answer; the scheduling module 64 is coupled to the determining module 62, where the determining result of the determining module 62 is YES.
  • the scheduling completion module 66 in the case that the determination result of the determination module 62 is YES, the scheduling monitoring module 24; the ending module 66 is coupled to the scheduling module 64 for ending the processing.
  • the reason for the call failure is not caused by network equipment, coverage, etc., and the monitoring module 24 is prevented from performing unnecessary monitoring.
  • the first to fourth embodiments described below combine the technical solutions of the above-described plurality of preferred embodiments.
  • Embodiment 1 This embodiment describes a structure of a preferred call failure processing system.
  • the system includes: a called communication state monitoring device, a number storage module, a number retrieval module, a short message structure module, and Control module.
  • the called communication status monitoring device is configured to monitor the communication status of the called user in real time after the call fails;
  • the number storage module is configured to store the primary and called mobile phone number of the failed call, and the calling user opens the item.
  • the number retrieval module is configured to retrieve and extract information such as the calling number and the called number associated with the called number stored in the number storage module after the called communication status returns to normal; a constructing module, configured to construct a short message with the calling number as the recipient, the called number and other information as the content; the control module, configured to send the constructed short message to the short message center, and used to receive the short message After the success notification is sent, the related records stored in the number storage module are cleared. After the call fails, the system can save the relevant information such as the calling and called number. After the called communication status returns to normal, the short message is constructed by the saved information to prompt the calling user, so that the calling party can obtain the called communication in time. Tips.
  • the relationship between the system and the calling party, the calling port office, the gateway office, the short message center, and the called port office is as shown in FIG. 8.
  • the calling party initiates a call to the port office where the caller is located, and the port office sends a call setup request to the gateway office, and the gateway office initiates a call setup request to the called end office, where the called party is located.
  • the processing system for storing the above-mentioned call failure in the end office is used for monitoring the communication status of the called device, storing the relevant information of the called party that failed the call, constructing the short message that the called communication status is normal, and passing the short message located at the gateway office.
  • the center sends it to the calling port office, and finally sends the short message to the calling user.
  • Embodiment 2 This embodiment describes a specific call failure processing method in detail in conjunction with the system provided in Embodiment 1. As shown in FIG. 9, the method includes the following steps: Step 901: The calling user sends the called user to the called user. Initiate a call. Gradually judge whether the called user is absent, whether it is turned off or roaming is not allowed, whether the called party has no response or response timeout after the incoming call, whether the call is in progress, whether the network is congested, and the called user does not answer. If the reason for the call failure is not that the called user is absent or the called user does not answer, then step 902 is entered. Step 902: Store the mobile phone numbers of the calling and called users in a stored number storage module.
  • Step 903 Start a communication state monitoring device, and monitor the called device in real time. If it is monitored that the called device is in a communication normal state, then step 904 is entered. Step 904, the number retrieving module is started, and the called number stored in the number storage module is searched, and the called mobile phone number whose communication is restored to normal is retrieved, and then the calling number and the related information stored together are stored. All extracted, handed over to the short message construction module. Step 905: After receiving the calling number, the called number, and other related information (for example, the called household name, etc.) retrieved by the number retrieval module, the short message constructing module uses the calling number as the recipient number.
  • the number retrieving module After receiving the calling number, the called number, and other related information (for example, the called household name, etc.) retrieved by the number retrieval module, the short message constructing module uses the calling number as the recipient number.
  • Step 906 The control module sends the obtained short message to the short message center.
  • the short message center sends the short message to the calling user, and the communication state monitoring device stops monitoring the communication state of the called user.
  • Step 907 After receiving the short message sending success notification from the short message center, the control module checks the search result of the number search module, clears the paired stored calling and called numbers in the number storage module, and other related information.
  • Example 3 In this embodiment, the calling user initiates a call to the called user, and the called user is in the middle of the call. Referring to FIG.
  • Step 1 The calling mobile user initiates to the end office where the calling party is located. After the call is received, the end office sends a setup call request to the gateway after receiving the request.
  • Step 2 After receiving the request for establishing a call, the gateway office initiates a routing request to the home location register of the called contract.
  • Step 3 If the called location register of the called party finds that the called user is absent, the process ends. If the called user is not absent, the gateway initiates a call setup request to the called end office. In step 4, the called end office detects that the called user is talking.
  • Step 5 The calling port office determines whether the calling user initiates the called communication state to resume normal prompting service.
  • step 6 the mobile phone numbers of the calling user and the called user are stored in the number storage module of the system. In addition, when the user opens the function, some other information, such as the name of the owner of the called user, can be stored.
  • Step 7 Start the communication status monitoring device, and monitor the communication status of the called device in real time.
  • Step 8. Monitor the communication status of the called device to return to normal, that is, notify the number retrieval module.
  • Step 9. The number retrieval module restores the normal called number according to the communication state, and retrieves the relevant calling and called number and other saved information in the number storage module.
  • Step 10 The short message constructing module uses the calling number as the recipient's number, the called number, and other information such as the name of the user's head of household, together with "the communication status is restored to normal, prompting, as the short message content, constructing the called party. The communication status returns to the normal short message.
  • Step 11 After obtaining the short message constructed by the short message construction module, the control module sends a short message service request to the short message center, and triggers the monitoring device to stop the called user. Monitoring of the communication status.
  • Step 12 After the short message center obtains the short message, the short message center sends the short message to the calling party. After confirming that the short message is successfully sent, the short message center sends the short message to the system in the embodiment of the present invention.
  • Step 13 After receiving the receipt of the successful sending of the short message, the control module clears the called number and other related information in the number storage module that the communication state returns to normal. Step 14, the process ends.
  • Embodiment 4 This embodiment is described by taking a call from a calling user to a called user and shutting down the called user.
  • the communication status monitoring device first constructs a call failure short message including the calling number. Send to the called user through the short message center.
  • the called user is monitored in real time, and after the communication state of the called user is restored to normal, the communication state of the called user including the called number is restored to a normal short message, which is sent to the calling user through the short message center.
  • Step 1 The calling user initiates a call request to the called user, and the called end office determines that the called user is shut down.
  • Step 2 The short message construction module is constructed with the called user as the recipient, the calling number, the owner name, the calling time and the like, together with "there is a call incoming, prompting, as the short message content, constructing the calling party" There is a short message of incoming call.
  • Step 3 The control module sends a short message service request to the short message center, and sends the short message to the called user through the short message center.
  • Step 4 The main called user The mobile phone number, that is, the name of the called household owner, etc., is stored in the number storage module.
  • Step 5 Real-time monitoring of the communication status of the called device, once the called device is in the normal communication state.
  • the number retrieval module retrieves and retrieves the stored number in the number.
  • Step 6 The short message constructing module constructs a short message of the called user's communication state including the called user's mobile phone number, and step 7, the control module is short through the short message center. The message is sent to the calling user, the monitoring of the called device is stopped, and the short message from the short message center is received. After the message is successfully sent, the relevant information in the number storage module is cleared.
  • Step 8 The process ends.
  • the solution provided by the embodiment of the present invention can better ensure the timeliness of information transmission.
  • modules or steps of the present invention can be implemented by a general-purpose computing device, which can be concentrated on a single computing device or distributed over a network composed of multiple computing devices.
  • they may be implemented by program code executable by the computing device, such that they may be stored in the storage device by the computing device and, in some cases, may be different from the order herein.
  • the steps shown or described are performed, or they are separately fabricated into individual integrated circuit modules, or a plurality of modules or steps are fabricated as a single integrated circuit module.
  • the invention is not limited to any specific combination of hardware and software.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)

Abstract

本发明公开了一种呼叫失败的处理方法及装置，该方法包括：检测到主叫用户呼叫被叫用户失败；监控被叫用户的通信状态；在通信状态变化为正常时，将被叫用户的通信状态正常的信息通知主叫用户。本发明能够更好的保证信息传递的时效性。

Description

呼叫失败的处理方法^置 技术领域 本发明涉及通信领域，具体而言， 涉及一种呼叫失败的处理方法及装置。 背景技术 在通信过程中， 呼叫失败是影响信息传递的一个主要因素。 为了确保信 息不会因为呼叫失败而无法传递给被叫用户， 相关技术中提供了一种呼叫失 败的提示方法。 具体而言， 当被叫有未接通的来电， 例如存在呼叫异常时， 包括在被叫关机、 被叫不可及（掉网等）、 网络拥塞、 被叫无应答等， 则发送 短消息给被叫， 以提示被叫在何日何时有何号码曾呼叫该被叫。 被叫可根据 短信提示的号码， 回呼主叫， 主动与主叫用户取得联系。 然而， 发明人发现， 该方法并不能确保信息的及时传递。 例如， 被叫用 户处于嘈杂的地方， 因为没有及时听到短信铃音而没有看到短信； 看到短信， 但因为主叫号码不熟悉， 或认为主叫没有什么重要事情， 而没有及时呼叫主 叫用户； 被叫用户的手机暂时存放在他人处等等。 这些原因都使得被叫用户 即使通信正常， 也无法及时获取到主叫用户想要传递的信息。 发明内容 本发明的主要目的在于提供一种呼叫失败的处理方法及装置， 以至少解 决上述的问题。 本发明的一个方面提供了一种呼叫失败的处理方法， 包括： 检测到主叫 用户呼叫被叫用户失败； 监控被叫用户的通信状态； 在通信状态变化为正常 时， 将被叫用户的通信状态正常的信息通知主叫用户。 本发明的另一个方面提供了一种呼叫失败的处理装置， 包括： 检测模块， 用于检测到主叫用户呼叫被叫用户失败； 监控模块， 用于监控被叫用户的通 信状态； 通知模块， 用于在通信状态变化为正常时， 将被叫用户的通信状态 正常的信息通知主叫用户。 通过本发明， 釆用检测到呼叫失败后， 监控被叫用户， 在被叫用户的通 信状态变化为正常时， 将被叫通信状态正常的消息通知给主叫用户， 解决了 相关技术中信息传递的时效性较低的问题， 能够更好的保证信息传递的时效 性， 以便在被叫用户的通信恢复正常的情况下， 主叫和被叫用户及时取得联 系。 附图说明 此处所说明的附图用来提供对本发明的进一步理解， 构成本申请的一部 分， 本发明的示意性实施例及其说明用于解释本发明， 并不构成对本发明的 不当限定。 在附图中： 图 1是才艮据本发明实施例的呼叫失败的处理方法的流程图； 图 2是 居本发明实施例的呼叫失败的处理装置的结构框图； 图 3是 居本发明实施例的呼叫失败的处理装置的优选结构框图一； 图 4是 居本发明实施例的呼叫失败的处理装置的优选结构框图二； 图 5是 居本发明实施例的呼叫失败的处理装置的优选结构框图三； 图 6是才艮据本发明实施例的呼叫失败的处理装置的优选结构框图四； 图 7是才艮据本发明实施例 1的呼叫失败的处理系统的详细结构框图； 图 8是才艮据本发明实施例 1的呼叫失败的处理系统在网络中的位置示意 图； 图 9是才艮据本发明实施例 2的呼叫失败的处理方法的详细流程图； 图 10是才艮据本发明实施例 3的呼叫失败的处理系统的详细流程图。 具体实施方式 下文中将参考附图并结合实施例来详细说明本发明。 需要说明的是， 在 不冲突的情况下， 本申请中的实施例及实施例中的特征可以相互组合。 图 1是才艮据本发明实施例的呼叫失败的处理方法的流程图，如图 1所示， 该方法包括： 步骤 S 102, 检测到主叫用户呼叫被叫用户失败; 步骤 S 104 , 监控被叫用户的通信状态； 步骤 S 106 , 在通信状态变化为正常时， 将被叫用户的通信状态正常的信 息通知主叫用户。 相关技术中， 发生呼叫失败后， 网络侧将呼叫信息通过短信方式发送到 被叫用户， 但是， 由于被叫用户所处环境嘈杂， 没有听到呼叫失败提示短信 息等原因， 会造成的主叫用户不能够及时与被叫用户取得联系， 信息的传递 受到阻碍或信息传递时效性较差。 本发明实施例提供的方法， 釆用在被叫用 户通信状态恢复正常后通知主叫用户的方式。 由于作为信息发起者， 主叫用 户相对被叫用户而言， 更加关注被叫用户的通信是否恢复正常。 因此， 本发 明实施例提供的方法能够更好的保证信息传递的时效性。 需要说明的是， 如果将本发明实施例提供的方法与相关技术中的方法结 合起来， 使得主被叫双方都能够获知对方的信息， 则信息传递的时效性将会 进一步得到保障。 优选地， 在步骤 S 104 之前， 还可以包括： 保存主叫用户和被叫用户之 间的对应关系； 在步骤 S 106 之前， 还可以包括： 根据对应关系查找通信状 态变^ ^为正常的被叫用户所对应的主叫用户。 通过该方法， 能够同时处理多 个呼叫的被叫用户的监控， 便于管理， 且易于实现。 优选地， 步 4聚 S 106 可以包括： 构造用于指示被叫用户的通信状态变化 为正常的消息； 将构造的消息通过短信中心发送至主叫用户。 通过短消息来 指示被叫用户的通信状态变化为正常， 清楚简洁， 且易于实现。 优选地， 在将构造的消息通过短信中心发送至主叫用户之后， 还可以包 括： 接收到主叫用户经由短信中心发送的回执消息； 删除以上的对应关系。 釆用以上方法至少存在以下两种优点： 节省了存储空间， 另外， 还防止了重 复处理。 优选地， 在步骤 S 102 之前， 还可以包括： 判断主叫用户呼叫被叫用户 失败的原因是否是被叫用户缺席或被叫用户无应答， 若是则结束处理， 否则 继续后续处理。 在以上的两种场景下， 呼叫失败的原因不是由于网络设备、 覆盖等原因造成的， 避免了进行不必要的监控。 图 2是 居本发明实施例的呼叫失败的处理装置的结构框图， 该装置包 括： 检测模块 22 , 用于检测到主叫用户呼叫被叫用户失败； 监控模块 24 , 耦合至检测模块 22 , 用于监控被叫用户的通信状态； 通知模块 26 , 耦合至 监控模块 24 , 用于在通信状态变化为正常时， 将被叫用户的通信状态正常的 信息通知主叫用户。 本发明实施例所提供的装置通过监控模块 24 监控失败呼叫的被叫用户 的通信状态， 并由通知模块 26 在通信状态恢复正常时通知主叫用户， 由于 作为信息传递者， 主叫用户相对被叫用户而言， 更加关注被叫用户的通信是 否恢复正常。 因此， 该装置能够更好的保证信息传递的时效性。 图 3是 居本发明实施例的呼叫失败的处理装置的优选结构框图一， 优 选地， 该装置还可以包括： 保存模块 32 , 耦合至检测模块 22 , 用于保存主 叫用户和被叫用户之间的对应关系； 查找模块 34 , 耦合至监控模块 24和保 存模块 32 , 用于才艮据对应关系查找通信状态变化为正常的被叫用户所对应的 主叫用户。 通过保存模块 32 保存主叫用户和被叫用户之间的对应关系， 以及查找 模块 34 查找通信状态变化为正常的被叫用户所对应的主叫用户， 能够同时 处理多个呼叫的被叫用户的监控， 便于管理， 且易于实现。 图 4是 居本发明实施例的呼叫失败的处理装置的优选结构框图二， 如 图 4所示， 优选地， 通知模块 26可以包括： 构造模块 42 , 耦合至查找模块 34 ,用于构造用于指示被叫用户的通信状态变化为正常的消息；发送模块 44 , 耦合至构造模块 42 , 将构造的消息通过短信中心发送至主叫用户。 通过短消 息来指示被叫用户的通信状态变化为正常， 清楚简洁， 且易于实现。 图 5是 居本发明实施例的呼叫失败的处理装置的优选结构框图三， 如 图 5所示， 该装置还可以包括： 接收模块 52 , 耦合至发送模块 44 , 用于接 收到主叫用户经由短信中心发送的回执消息； 删除模块 54 , 耦合至接收模块 52 和保存模块 32 , 用于删除以上的对应关系。 通过以上的结构， 节省了保 存模块 32的存储空间， 另外， 还防止了监控模块 24和查找模块 34的重复 处理。 图 6是才艮据本发明实施例的呼叫失败的处理装置的优选结构框图四， 如 图 6所示， 优选地， 该装置还可以包括： 判断模块 62 , 耦合至检测模块 22 , 用于判断主叫用户呼叫被叫用户失败的原因是否是被叫用户缺席或被叫用户 无应答； 调度模块 64 , 耦合至判断模块 62 , 用于在判断模块 62的判断结果 为是的情况下， 调度结束模块 66 , 在判断模块 62的判断结果为是的情况下， 调度监控模块 24; 结束模块 66 , 耦合至调度模块 64 , 用于结束处理。 在以 上的两种场景下， 呼叫失败的原因不是由于网络设备、 覆盖等原因造成的， 避免了监控模块 24进行不必要的监控。 以下描述的实施例 1至实施例 4 , 综合了上述多个优选实施例的技术方 案。 实施例 1 该实施例描述了一种优选的呼叫失败的处理系统的结构， 如图 7所示， 该系统包括： 被叫通信状态监控设备、 号码存放模块、 号码检索模块、 短消 息构造模块及控制模块。 其中， 被叫通信状态监控设备， 用于在呼叫失败后， 实时的监控被叫用户的通 信状态； 号码存放模块， 用于存放呼叫失败的主被叫手机号码， 及主叫用户在开 通该项业务时选择的需要获取的其它相关信息； 号码检索模块， 用于在被叫通信状态恢复正常后， 检索并提取号码存放 模块中存放的与被叫号码相关联的主叫号码等信息； 短消息构造模块， 用于构造以主叫号码作为收件人， 被叫号码及其他信 息作为内容的短消息； 控制模块， 用于将构造的短信息发送至短消息中心， 并用于在接收到短 信息发送成功通知后清空号码存放模块中存放的相关记录。 该系统能够在呼叫失败后， 保存主被叫号码等相关信息， 在被叫通信状 态恢复正常后， 通过保存的信息构造短消息以提示主叫用户， 使得主叫及时 获取到被叫通信恢复正常的提示。 该系统与主叫、 主叫所属端口局、 关口局、 短消息中心、 及被叫端口局 间的关系如附图 8所示。 主叫向自身所在的端口局发起呼叫， 端口局向关口 局发送建立呼叫请求， 关口局向被叫所在端局发起建立呼叫请求， 被叫所在 端局中存放上述呼叫失败的处理系统， 用于监控被叫设备的通信状态、 存放 呼叫失败的主被叫相关信息、 构造被叫通信状态恢复正常的短信息， 并通过 位于关口局的短消息中心发送到主叫端口局，最终将短消息发送给主叫用户。 实施例 2 该实施例结合实施例 1提供的系统， 对具体的呼叫失败的处理方法进行 详细描述， 如图 9所示， 该方法包括如下步 4聚： 步骤 901 , 主叫用户向被叫用户发起呼叫。 逐步判断被叫用户是否缺席， 是否关机或漫游不允许， 呼叫入局后被叫是否寻呼无响应或响应超时， 是否 正在通话， 网络是否拥塞， 被叫用户无应答。 若呼叫失败的原因不是被叫用 户缺席或被叫用户无应答， 则进入步骤 902。 步骤 902, 将主叫和被叫用户的手机号码成对的存入号码存放模块中。 步骤 903 , 启动通信状态监控设备， 实时监控被叫设备。 若监控到被叫 设备处于通信正常状态， 则进入步骤 904。 步骤 904, 号码检索模块启动， 开始对号码存放模块中存放的被叫号码 进行检索， 检索到通信恢复正常的被叫手机号码， 则将其连同主叫号码、 和 一并存入的其它相关信息全部提取出来， 交由短消息构造模块。 步骤 905 , 短消息构造模块在收到号码检索模块检索到的主叫号码、 被 叫号码和其它相关信息 （例如， 被叫户主姓名等） 后， 即以主叫号码作为收 件人的号码， 被叫号码和其他相关信息作为短消息内容， 构造出被叫通信状 态恢复正常的短信息。 并将其交由控制模块进行处理。 步骤 906, 控制模块将获取到的短信息发送给短信息中心。 短信息中心 将该短信息发送给主叫用户， 并且， 通信状态监控设备停止对被叫用户通信 状态的监控。 步骤 907 , 控制模块在收到来自短信息中心的短信息发送成功通知后， 才艮据号码检索模块的检索结果， 清空号码存放模块中的成对存放的主叫和被 叫号码， 及其它相关信息。 实施例 3 该实施例以主叫用户向被叫用户发起呼叫， 被叫用户正在通话为例， 结 合附图 10, 描述上述方法的一个具体实施流程如下： 步骤 1 , 主叫移动用户向自身所在端局发起呼叫请求， 端局在收到请求 后向关口局发送建立呼叫请求。 步骤 2, 关口局收到建立呼叫的请求后向被叫签约的归属位置寄存器发 起路由请求。 步骤 3 , 如果被叫签约的归属位置寄存器发现被叫用户缺席， 流程结束。 如果被叫用户没有缺席， 关口局向被叫端局发起建立呼叫请求。 步骤 4, 被叫端局检测到被叫用户正在通话。 步骤 5 , 主叫端口局判断主叫用户是否开通该被叫通信状态恢复正常提 示业务。 如果未开通， 流程结束， 如果开通， 进入步 4聚 6。 步骤 6,将主叫用户及被叫用户的手机号码存入系统的号码存放模块中。 此外， 居用户开通该项功能时的选择， 还可以存入一些其它信息， 如被叫 用户的户主的姓名等。 步骤 7, 启动通信状态监控设备， 实时监控被叫设备的通信状态。 步骤 8, 监控到被叫设备通信状态恢复正常， 即通知号码检索模块。 步骤 9, 号码检索模块根据通信状态恢复正常的被叫号码， 在号码存放 模块中检索到相关的主被叫号码， 和其他保存的信息。 步骤 10 , 短消息构造模块将主叫号码作为收件人的号码， 被叫号码， 及 用户的户主的姓名等其他信息， 连同 "通信状态恢复正常，， 提示， 作为短消 息内容， 构造被叫通信状态恢复正常的短信息。 步骤 11 , 控制模块在获取到短消息构造模块构造的短消息后， 通过建立 短消息业务请求， 将其发送给短消息中心， 并触发监控设备停止对被叫用户 通信状态的监控。 步骤 12, 短消息中心获取到短消息后， 将该短消息发送给主叫。 确认短 消息发送成功后， 短消息中心将给本发明实施例所述系统发送短消息发送成 功的回执。 步骤 13 , 控制模块在收到短消息发送成功的回执后， 清空号码存放模块 中通信状态恢复正常的被叫号码及其相关的其他信息。 步骤 14, 流程结束。 实施例 4 该实施例以主叫用户向被叫用户发起呼叫，被叫用户关机为例进行说明。 通信状态监控设备首先构造包括主叫号码的呼叫失败短消息。 通过短消息中 心发送给被叫用户。 同时对被叫用户进行实时性监控， 监控到被叫用户通信 状态恢复正常后， 构造包括被叫号码的被叫用户通信状态恢复正常短消息， 通过短消息中心发送给主叫用户。 使得主被叫双方都能够获取到相应得提示 信息。 具体实施流程如下： 步骤 1 , 主叫用户向被叫用户发起呼叫请求， 被叫端局判断被叫用户关 机。 步骤 2 , 短消息构造模块， 构造以被叫用户作为收件人， 主叫号码、 机 主姓名、 呼叫时间等相关信息， 连同 "有电话呼入，， 提示， 作为短消息内容， 构造主叫有电话呼入的短信息。 步骤 3 , 控制模块通过建立短消息业务请求， 将其发送给短消息中心， 通过短消息中心将该短信发送给被叫用户。 步骤 4, 将主被叫用户的手机号码， 即被叫户主姓名等其它相关信息存 入号码存放模块中。 步骤 5 , 实时监控被叫设备的通信状态， 一旦被叫设备处于通信正常状 态。 号码检索模块检索并取出存于号码存放模块中的主被叫号码及其它相关 信息。 步骤 6 , 短消息构造模块构造包括被叫用户手机号码在内的被叫用户通 信状态恢复正常短消息， 步骤 7, 控制模块通过短消息中心将短消息发送给主叫用户， 停止对被 叫设备的监控， 并且在收到来自短消息中心的短消息发送成功响应后， 清空 号码存放模块中的相关信息。 步骤 8, 流程结束。 综上所述，本发明实施例提供的方案能够更好的保证信息传递的时效性。 显然， 本领域的技术人员应该明白， 上述的本发明的各模块或各步骤可 以用通用的计算装置来实现， 它们可以集中在单个的计算装置上， 或者分布 在多个计算装置所组成的网络上， 可选地， 它们可以用计算装置可执行的程 序代码来实现， 从而， 可以将它们存储在存储装置中由计算装置来执行， 并 且在某些情况下， 可以以不同于此处的顺序执行所示出或描述的步骤， 或者 将它们分别制作成各个集成电路模块， 或者将它们中的多个模块或步骤制作 成单个集成电路模块来实现。 这样， 本发明不限制于任何特定的硬件和软件 结合。 以上所述仅为本发明的优选实施例而已， 并不用于限制本发明， 对于本 领域的技术人员来说， 本发明可以有各种更改和变化。 凡在本发明的 ^"神和 原则之内， 所作的任何修改、 等同替换、 改进等， 均应包含在本发明的保护 范围之内。

Claims

权 利 要 求 书
1. 一种呼叫失败的处理方法， 其特征在于， 包括：
检测到主叫用户呼叫被叫用户失败；
监控所述被叫用户的通信状态；
在所述通信状态变化为正常时， 将所述被叫用户的所述通信状态正 常的信息通知所述主叫用户。
2. 根据权利要求 1所述的方法， 其特征在于，
在监控所述被叫用户的通信状态之前， 还包括： 保存所述主叫用户 和所述被叫用户之间的对应关系；
在所述通信状态变化为正常时， 将所述被叫用户通信状态正常的信 息通知所述主叫用户之前， 还包括： -据所述对应关系查找所述通信状 态变^ ^为正常的被叫用户所对应的主叫用户。
3. 根据权利要求 2所述的方法， 其特征在于， 将所述被叫用户的所述通信 状态正常的信息通知所述主叫用户包括：
构造用于指示所述被叫用户的所述通信状态变化为正常的消息； 将所述构造的消息通过短信中心发送至所述主叫用户。
4. 根据权利要求 3所述的方法， 其特征在于， 在将所述构造的消息通过短 信中心发送至所述主叫用户之后， 还包括：
接收到所述主叫用户经由所述短信中心发送的回执消息； 删除所述对应关系。
5. 根据权利要求 1所述的方法， 其特征在于， 在监控所述被叫用户的通信 ^1 态之前， 还包括：
判断所述主叫用户呼叫所述被叫用户失败的原因是否是所述被叫用 户缺席或所述被叫用户无应答， 若是则结束处理， 否则继续后续处理。
6. —种呼叫失败的处理装置， 其特征在于， 包括：
检测模块， 用于检测到主叫用户呼叫被叫用户失败; 监控模块， 用于监控所述被叫用户的通信状态；
通知模块， 用于在所述通信状态变化为正常时， 将所述被叫用户的 所述通信状态正常的信息通知所述主叫用户。
7. 根据权利要求 6所述的装置， 其特征在于， 还包括：
保存模块，用于保存所述主叫用户和所述被叫用户之间的对应关系； 查找模块， 用于 居所述对应关系查找所述通信状态变化为正常的 被叫用户所对应的主叫用户。
8. 根据权利要求 7所述的装置， 其特征在于， 所述通知模块包括：
构造模块， 用于构造用于指示所述被叫用户的所述通信状态变化为 正常的消息；
发送模块， 将所述构造的消息通过短信中心发送至所述主叫用户。
9. 根据权利要求 8所述的装置， 其特征在于， 还包括：
接收模块， 用于接收到所述主叫用户经由所述短信中心发送的回执 消息；
删除模块， 用于删除所述对应关系。
10. 根据权利要求 6所述的装置， 其特征在于， 还包括：
判断模块， 用于判断所述主叫用户呼叫所述被叫用户失败的原因是 否是所述被叫用户缺席或所述被叫用户无应答；
调度模块， 用于在所述判断模块的判断结果为是的情况下， 调度结 束模块， 在所述判断模块的判断结果为是的情况下， 调度所述监控模块； 所述结束模块， 用于结束处理。
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CN104066067B (zh) * 2013-03-21 2018-12-11 腾讯科技（深圳）有限公司 一种免打扰方法和装置
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CN110266895B (zh) * 2019-05-06 2021-05-25 珠海格力电器股份有限公司 一种通话回拨方法、装置及设备
CN110225559B (zh) * 2019-05-20 2022-05-03 珠海格力电器股份有限公司 一种通话控制方法、装置、设备及存储介质

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