Classifications

• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M3/00—Automatic or semi-automatic exchanges
  • H04M3/42—Systems providing special services or facilities to subscribers
  • H04M3/42025—Calling or Called party identification service
  • H04M3/42034—Calling party identification service
  • H04M3/42059—Making use of the calling party identifier
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M3/00—Automatic or semi-automatic exchanges
  • H04M3/42—Systems providing special services or facilities to subscribers
  • H04M3/432—Arrangements for calling a subscriber at a specific time, e.g. morning call service
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M3/00—Automatic or semi-automatic exchanges
  • H04M3/42—Systems providing special services or facilities to subscribers
  • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04Q—SELECTING
  • H04Q3/00—Selecting arrangements
  • H04Q3/0016—Arrangements providing connection between exchanges
  • H04Q3/0029—Provisions for intelligent networking
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04Q—SELECTING
  • H04Q3/00—Selecting arrangements
  • H04Q3/0016—Arrangements providing connection between exchanges
  • H04Q3/0029—Provisions for intelligent networking
  • H04Q3/0033—Provisions for intelligent networking customer-controlled
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
  • H04M2207/12—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place intelligent networks

Definitions

• the present invention relates to the field of communications, and in particular, to a method, device and system for making a call.
• BACKGROUND With the development of the Intelligent Network technology and the popularity of the intelligent network application, some personalized requirements of the user can be realized through the intelligent service without modifying the switching and terminal devices in the existing network.
• the DND service can be used based on the currently existing technology.
• the so-called DND service means that the called user pre-enables the DND service and sets the DND information such as the DND time and the DND number. When the calling user dials the called user, the DND message will be heard.
• the calling user can make a call with the called party with the DND service enabled.
• the above method can implement a certain do not disturb function, and can prevent the calling user from repeatedly making invalid calls.
• the DND service needs to be enabled and set before it can take effect, and cannot be adjusted for the temporary calling user. The operation is not flexible.
• the calling user may also forget to miss the call time without playing 4 times. Therefore, the DND service in the related art must set the number of the calling party in advance, thereby causing the reserved call not to be applied to any caller.
• the technical problem to be solved by the present invention is to provide a call reservation method, apparatus and system for solving the problem that a reserved call service cannot be used for any calling party.
• the present invention provides a call reservation method, which is applied to an intelligent network, and the method includes: the SCF receives an access request from an autonomous calling user through an SSP; and the SCF makes an appointment with the called user for the calling user. Interact and generate reservation call information; SCF mentions to the calling user Show reservation call information.
• the method further includes: the SCF registering the reserved call information in the data storage module SDF, wherein the reserved call information includes: identification information of the calling user, identification information of the called user, The call time and the reservation sign are reserved; after the SCF prompts the calling user to reserve the call information, the method further includes: the SCF releasing the connection with the calling user.
• the method further includes: the reservation reminding server periodically detects the reserved call information, and when the set time arrives, the reservation reminder server prompts the calling user equipment through the short message gateway or the SCF.
• the SCF performs a reservation interaction with the called user in at least one of the following manners: a voice reservation interaction mode, and a USSD reservation interaction mode.
• the present invention further provides a call reservation device, which is disposed in an SCF, the device includes: a service access module, configured to receive an access request from a calling user through an SSP; and an interaction module, configured to perform a call with the called user The user's reservation interaction generates a reservation call information, and prompts the calling user to reserve the call information.
• the interaction module includes at least one of the following units: a voice interaction unit, configured to provide a voice interaction interface for the called user, play a voice menu to the called user, and receive a button selection from the called user; Provide the USSD interactive interface for the called user, issue the USSD menu to the called user, and receive the button selection from the called user.
• the interaction module registers the reservation call information in the data storage module SDF, wherein the reservation call information includes: identification information of the calling user, identification information of the called user, reserved call time, and reservation sign.
• the device further comprises: a call control module, configured to release the connection with the calling user after the interaction module prompts the calling user to reserve the call information, and is configured to provide an interface calling service, and an interaction module for the reservation reminding server The cooperation is completed to remind the calling user to reserve the call information.
• the present invention further provides a call reservation system, the system comprising: an SCF, configured to receive an access request from a calling user through the SSP, perform a reservation interaction with the called user with the called user, and generate a reservation call information, to the main The user is prompted to reserve the call information; the SDF is used to store the reserved call information generated by the SCF; and the reservation reminder server is configured to periodically detect the reserved call information saved by the SDF.
• the reservation reminding server further comprises: a scan engine, and one of an outbound interface or a short message interface, wherein the scan engine is configured to monitor the reserved call information stored in the SDF in real time, and if the set time arrives, according to the system configuration
• the calling user is prompted by the external call interface or the short message interface; the external call interface is used to play the reserved call information to the calling user through the SCF; and the short message interface is used to send the reserved call information to the calling user through the short message gateway.
• FIG. 1 is a schematic diagram of an application scenario of an embodiment of the present invention
• FIG. 2 is a flowchart of a method for reserved call according to an embodiment of the present invention
• FIG. 4 is a schematic diagram of a called user triggering manner according to an embodiment of the method of the present invention
• FIG. 5 is a schematic diagram of a calling user triggering manner according to an embodiment of the method of the present invention
• FIG. 7 is a block diagram showing a preferred configuration of a call reservation apparatus according to an embodiment of the present invention
• FIG. 8 is a block diagram showing a structure of a call reservation system according to an embodiment of the apparatus of the present invention.
• the reservation time can be flexibly selected to make a call with the calling user.
• the method of the subscription interaction may be a voice mode or an unstructured Supplementary Services Data (USSD) method, so that the calling user does not feel the scene environment of the called user, thereby protecting the called party.
• USSD Supplementary Services Data
• FIG. 1 is a schematic diagram of an application scenario according to an embodiment of the present invention.
• the embodiment of the present invention is applicable to an intelligent network system, as shown in FIG. 1, which mainly includes: a service switching point (SSP), and a service control.
• SCF Service Control Function
• SDF Service Data Function
• FIG. 2 is a flowchart of a process of a reserved call according to an embodiment of the present invention. As shown in FIG.
• Step S202 The SCF receives an access request from an autonomous calling user through an SSP;
• S204 The SCF performs a reservation interaction with the called user for the calling user, and generates reservation call information.
• step S206 the SCF prompts the calling user to reserve the call information.
• the SCF registers the reserved call information in the SDF, and the reserved call information includes but is not limited to the following information: the identification information of the calling user, the identification information of the called user, the reserved call time, and the reservation sign;
• step S206 the SCF releases the connection with the calling user.
• the reservation reminding server periodically detects the reserved call information, and when the set time arrives, the reservation reminding server prompts the calling user equipment through the short message gateway or the SCF. And, the SCF performs a reservation interaction with the called user in at least one of the following ways: Voice reservation Interactive mode, USSD appointment interaction mode.
• the called user can flexibly select the answer processing mode according to the subjective and objective conditions for any calling user.
• FIG. 3 is a flowchart of a preferred processing solution according to an embodiment of the method of the present invention. As shown in FIG.
• Step S302 A calling user dials a called user, and the SSP receives the identification information of the calling user, and then triggers SCF service logic;
• Step S304 the SCF checks whether the calling user and the called user have a reservation relationship. If the result of the check is yes, step S306 is performed, otherwise, step S308 is performed; step S306, the calling user and the called user exist.
• the SCF prompts the calling user to reserve the call information corresponding to the reserved call relationship, and then releases the connection with the calling user; the prompt mode can use the voice prompt mode, for example, the prompt information can be as shown in Table 1. Shown, but not limited to the content shown in Table 1;
• Step S308 the calling user and the called user do not have a reservation relationship, and the SCF performs a reservation interaction with the called user.
• the SCF can perform a reservation interaction with the called user by using a voice interaction mode or a USSD interaction mode, where When the calling user is a mobile terminal, the SCF can use the voice interaction mode or the USSD interaction mode to make a reservation interaction with the called user. When the calling user is a fixed terminal, the SCF can use the voice interaction mode to make a reservation interaction with the called user.
• Step S310 performing a reservation interaction using a voice interaction manner; Step S312, the SCF is connected to the called user; Step S314, SCF voice play "Select menu,,, "Select menu” can refer to, but not limited to, Table 2; Table 2 Hello, you have a new call 13012345678,
• Step S316 if the called user selects the reserved call, step S320 is performed, otherwise step S318 is performed; step S318, the called user selects the direct call, and the calling user and the called user directly conduct the call; in step S320, the SCF will call the calling user.
• the telephone number (identification information), the telephone number (identification information) of the called user, the reserved call time, the reservation sign, and the like constitute a reservation call information (reservation call record), registered in the SDF;
• Step 4 gathers S322, SCF voice notification Calling subscriber reservation information, the notified reservation information can be referred to, but not limited to Table 3;
• Step S324 the SCF releases the connection with the calling user;
• Step S326, using the USSD interactive mode to make a reservation interaction, and the USSD issues a "select dish" selection menu" can refer to, but is not limited to, Table 2;
• Step S328 if the called party selects If the call is reserved, steps S320 - S324 are performed, otherwise, step S330 is performed;
• Step S330 the called user selects a direct call, and the SCF connects to the called user.
• Step S332 the calling user and the called user directly perform a call. Through the above process, the called user can be prevented from being disturbed, and the calling party is not required. The user sets it in advance.
• Step S334 the reservation reminding server periodically scans the reserved call record stored in the SDF; Step S336 - S346, when the reserved call time is consistent with the current time, according to the system configuration, communicates with the SCF through the external call interface, or through the short message interface and the short message gateway The communication prompts the calling user to reserve the call information, and modifies the reservation sign.
• the reserved call information can be referred to, but not limited to, Table 4.
• FIG. 4 is a schematic diagram of a called user triggering manner according to an embodiment of the method of the present invention. As shown in FIG. 4, the following steps are included: Step S402: The called user applies for a reserved call service; Step S404, the calling user dials The SSP determines whether the called user has applied for the reserved call service. If not, the general call flow is executed. If yes, step S408 is performed; Step S408, the SSP triggers the reserved call service; Step S410, SCF Perform a reservation call process.
• FIG. 5 is a schematic diagram of a calling user triggering manner according to an embodiment of the method of the present invention.
• the calling user needs to know the reserved call access code of the called user in advance.
• Step S502 the called user applies for a reserved call service
• Step S504 the calling user dials the reserved call access code of the called user and the called user's phone number
• Step S506 the SSP triggers the reserved call service
• Step S508 the SCF determines that the call is made The user is called to apply for the reserved call service. If not, the general call flow is executed. If yes, step S510 is performed. In step S510, the SCF performs a reserved call flow.
• a computer readable medium having stored thereon computer executable instructions, when executed by a computer or a processor, causing a computer or processor to execute as shown in FIG. 2
• a computer or processor to execute as shown in FIG. 2
• Apparatus Embodiments there is also provided a call reservation apparatus, which may be disposed in an SCF and used to implement the call reservation method provided by the above method embodiment.
• FIG. 6 is a block diagram of a call reservation device in accordance with an embodiment of the apparatus of the present invention
• Figure 7 is a block diagram showing a preferred configuration of a call reservation device in accordance with an embodiment of the apparatus of the present invention.
• the call reservation device according to the embodiment of the present invention includes: a service access module 102, configured to receive an access request from a calling user through an SSP; and an interaction module 104, configured to perform a The user's reservation interaction is called, the reservation call information is generated, and the calling user is prompted to reserve the call information.
• a service access module 102 configured to receive an access request from a calling user through an SSP
• an interaction module 104 configured to perform a The user's reservation interaction is called, the reservation call information is generated, and the calling user is prompted to reserve the call information.
• the interaction module 104 includes at least one of the following units: a voice interaction unit 1042, configured to provide a voice interaction interface for the called user, play a voice menu to the called user, and receive a button selection from the called user; USSD The interaction unit 1044 is configured to provide a USSD interaction interface for the called user, send a USSD menu to the called user, and receive a button selection from the called user.
• the interaction module 104 registers the reservation call information in the SDF, wherein the reservation call information includes: identification information of the calling user, identification information of the called user, reserved call time, and a reservation mark.
• the device further includes: a call control module 106, configured to release a connection with the calling user after the interaction module prompts the calling user to reserve the call information, and is configured to provide an interface calling service, and interact with the reservation reminding server The module cooperates to remind the calling user to reserve the call information.
• a call control module 106 configured to release a connection with the calling user after the interaction module prompts the calling user to reserve the call information, and is configured to provide an interface calling service, and interact with the reservation reminding server The module cooperates to remind the calling user to reserve the call information.
• a call reservation system which can be used to implement the call reservation method provided by the above method embodiment. 8 is a structural block diagram of a call reservation system in accordance with an embodiment of the present invention. As shown in FIG.
• the system includes: an SCF 10, an SDF 20, and an appointment reminder server 30.
• the SCF 10 is configured to receive an access request from the calling user through the SSP, perform a reservation interaction with the called user, generate a reservation call information, and prompt the calling user to reserve the call information; SDF 20, The reservation call information generated by the SCF is stored; the reservation reminder server 30 is configured to periodically detect the reserved call information saved by the SDF, and prompts the calling user through the short message gateway or the SCF when the set time arrives.
• the reservation reminding server 30 further includes: a scan engine 302, and one of an outbound interface 304 or a short message interface 306, wherein the scan engine 302 is configured to monitor the reserved call information stored by the SDF 20 in real time, if the time is set.
• the calling user is prompted by the external call interface 304 or the short message interface 306 according to the system configuration; the outgoing call interface 304 is configured to play the reserved call information to the calling user through the SCF 10; the short message interface 306 is used to Ask the user to send a reservation call message.
• the structure of the SCF 10 can be referred to FIG. 6 and FIG.
• the function of the appointment reminder server 30 is to remind the calling user of the agreed time, and the appointment reminder server 30 automatically reminds the calling user when the appointment time is up, so that the calling user does not have to worry about forgetting the appointment. Time to miss the call.
• a specific implementation process of the call reservation system of the embodiment of the present invention reference may be made to the processes shown in FIG. 2 to FIG. 5.
• a simple and effective reservation call service is implemented by performing a reservation interaction with the called user and generating the reserved call information, which is provided by the embodiment of the present invention.
• the solution does not use the environment and the time limit, which improves the user experience.
• the implementation of the present invention does not modify the system architecture and the current processing flow, is easy to implement, facilitates promotion in the technical field, and has strong industrial applicability.

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• Engineering & Computer Science (AREA)
• Signal Processing (AREA)
• Computer Networks & Wireless Communication (AREA)
• Telephonic Communication Services (AREA)

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• 2009
  • 2009-07-28 CN CN2009101520784A patent/CN101631297B/zh not_active Expired - Fee Related
  • 2009-12-15 IN IN1670DEN2012 patent/IN2012DN01670A/en unknown
  • 2009-12-15 EP EP09847733.4A patent/EP2461556A4/en not_active Withdrawn
  • 2009-12-15 WO PCT/CN2009/075592 patent/WO2011011947A1/zh not_active Ceased
  • 2009-12-15 BR BR112012001815A patent/BR112012001815A2/pt not_active Application Discontinuation

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