WO2005036865A1 - Procede et element reseau pour commander l'etablissement de liaisons de communication - Google Patents

Procede et element reseau pour commander l'etablissement de liaisons de communication Download PDF

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Publication number
WO2005036865A1
WO2005036865A1 PCT/EP2004/052404 EP2004052404W WO2005036865A1 WO 2005036865 A1 WO2005036865 A1 WO 2005036865A1 EP 2004052404 W EP2004052404 W EP 2004052404W WO 2005036865 A1 WO2005036865 A1 WO 2005036865A1
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WO
WIPO (PCT)
Prior art keywords
subscriber
terminal
connection
information
establishment
Prior art date
Application number
PCT/EP2004/052404
Other languages
German (de)
English (en)
Inventor
Ulrich Mitreuter
Original Assignee
Siemens Aktiengesellschaft
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Aktiengesellschaft filed Critical Siemens Aktiengesellschaft
Publication of WO2005036865A1 publication Critical patent/WO2005036865A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1069—Session establishment or de-establishment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
    • H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
    • H04M2203/253—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode
    • H04M2203/254—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode where the visual mode comprises menus

Definitions

  • Modern communication systems are often used to establish communication connections between participants. Examples of such communication connections are voice connections, fax connections and end-to-end data connections. There is usually a connection requesting subscriber, who is also referred to as a calling subscriber or A subscriber, and a connection destination, also known as a called subscriber or B subscriber. While the terms “ru ⁇ fender” and “Called” Participants come from the traditional voice service switching, but also non-voice connections used for other accordingly.
  • Basic services include the Ver ⁇ mentioned connections for voice, fax and data.
  • Extended services or additional services also known under the English term “supplementary services”, include services for caller ID, connection rejection, connection forwarding, etc.
  • Some of these services are the B-subscriber, ie the geru ⁇ fenen participants to influence the structure of incoming connections.
  • the B subscriber who has subscribed to the services can configure the services provided by the switching center supplying him by subscriber self-entry using the keyboard of his terminal or via the Internet.
  • Typical examples of such configurations are conditional call forwarding. Possible conditions are at ⁇ the phone number of the calling party or the status game as the terminal of the called party. The status of the connection of the B subscriber can be "occupied” or “free”, and in the case of "free” it can be checked whether the connection request after an adjustable number of calls. character was accepted or not. Correspondingly, a call forwarding to "busy” or "no answer” to another destination can take place, whereby both the conditions and the destinations can be influenced by the B subscriber. In certain cases, this can also be influenced while the connection is being established.
  • a method for controlling the establishment of a communication connection in a communication network which comprises the following steps: requesting the establishment of a communication connection from a first terminal, which is assigned to a calling, first subscriber, to a second terminal, which is to a called , second participant is assigned; - passing the request for web is carried out by the communication ⁇ to a network element, in which a control terminal for the second terminal; Determining the status of the second terminal or of the second subscriber; - Determining at least two options for further processing the establishment of the communication connection; - Provision of first information regarding the status of the second terminal or of the second subscriber and second information regarding the possibilities for further processing of the establishment of the communication connection; Forwarding the first information to the first terminal; - forwarding said second information to the first terminal and detecting a selected by the first subscriber possibility for further treatment of the up ⁇ construction of the communication link; and completing the establishment of the communication link in accordance with the option selected by the second subscriber for further processing the establishment of the communication link
  • the first information concerning the status of the subscriber or the called terminal than to say ⁇ transmitted to the calling party.
  • the second information relating to the possibilities for further connection establishment can preferably be transmitted as a voice dialog to the calling subscriber, who then records the selection of the calling subscriber.
  • the calling subscriber can make his selection by voice input or by means of DTMF tones.
  • the possibilities for further treatment of the structure of commu ⁇ nikationsitati can be determined using stored in the network element parameters, the called party can dictate at least some of these parameters per subscriber controlled input.
  • the called subscriber can also specify the announcement texts or at least parts of them.
  • a network element of a communication network to which requests for establishing communication connections relating to a subscriber are routed, which has the following: means for determining the status of the subscriber or of a terminal device assigned to the subscriber; Means for determining at least two options for further processing the establishment of the communication link; - Means for providing first information regarding the status of the terminal or the subscriber and second information regarding the possibilities for further processing the establishment of the communication connection; - Means for forwarding the first information to a connection requesting terminal; - Means for forwarding the second information to the connection requesting terminal and for detecting a possibility selected by a user of the connection requesting terminal for further processing the establishment of the communication connection; and means for completing the establishment of the communication connection in accordance with the option selected by the user of the connection requesting terminal for further processing the establishment of the communication connection.
  • this network element has voice output means and voice input means or sound input means in order to provide a voice dialog for recording the selection made by the calling subscriber.
  • Announcement texts for the speech outputs are stored in the network element and can be specified by the subscriber with the aid of a terminal.
  • the network element has means for evaluating stored parameters, wherein means for defining the stored parameters can also be provided on the basis of inputs on a terminal of the subscriber.
  • An advantage of the invention is that a calling part called ⁇ participants influence on a possible further processing, such as forwarding, his call request with the Can take participants. If, for example, the called subscriber is absent and does not answer incoming voice connection requests, the calling subscriber can in turn be offered the options (a) connection to the answering machine function or (b) connection to a mobile phone, whereas with conventional methods, forwarding is only possible through the called subscriber can be influenced.
  • FIG. 1 shows a communication network NW with several mediating elements X in a schematic representation.
  • the terminals A, B are connected to the communication network NW two subscribers (abbreviated A-subscriber and B-subscriber, as well as A-terminal and B-terminal) depending ⁇ shown wells exemplified as a data-capable terminal and a telephone terminal.
  • a network element N supplies the subscriber line of the second subscriber B.
  • the B subscriber has the option of configuring his connection via DTMF codes or using the data-capable terminal. These configuration options include the ability to configure the behavior of the port regarding turned ⁇ budding connection requests flexible. For example, the B subscriber, if he has subscribed to corresponding services, can define how an incoming connection request should be handled depending on certain parameters and depending on the status of the own connection.
  • Possible parameters are, for example: time of day, day of the week, identification features of the calling subscriber.
  • the status of the B subscriber can be "Busy”, “No answer”, “Response protection” etc. Depending on these factors, you can choose how to handle the incoming call. Possible treatments include: forwarding to another number, to an answering machine function, rejecting the call. As a result, however, only the called subscriber, ie the B subscriber, is given the option of conveniently managing his connection for incoming connection requests.
  • the graphical user interface or the voice dialogue user interface will he const to define the rules applicable to the terminal of the B-subscriber rules to a logic ⁇ , which allows the creation of a speech dialogue.
  • a voice dialogue can be created using spoken and stored words and sentences of the B-participant.
  • a user-defined speech dialog frame is much more flexible, which can be efficiently saved in the form of VoiceXML, for example. Furthermore, a service logic is provided in the network element N supplying the B subscriber, which fills the speech dialog frame with current data. Finally, an announcement machine (not shown) is provided that uses the VoiceXML
  • Script loads, executes the voice dialog to a calling A-subscriber and transmits the decision result to the service logic.
  • An A subscriber initiates a connection to a B subscriber who is a user of the service mentioned.
  • the service logic of this service evaluates the rules that the B subscriber has specified. Current information about the status of the B subscriber and / or about the status of the B terminals is included (e.g. telephone connection not busy, mobile phone not registered in the GSM network, B subscriber is online in a chat room).
  • This status information and the defined rules for controlling the connection are used to generate a complete voice dialog in the form of a VoiceXML script from the voice dialog frame.
  • a connection is established with an announcement machine.
  • the VoiceXML Script is transmitted to the announcement machine.
  • the announcement machine uses voice-to-speech conversion to carry out a voice dialog with the A subscriber.
  • the A subscriber is informed about the B subscriber (eg "Mr. X is currently online in the chat room, his cell phone is not activated, his voicemail box is activated"). Which information is accessible to a particular A-subscriber can be made by the B participant according to the rules mentioned. - The A-subscriber is presented with options or possibilities via which technologies and with which media formats he can reach the B-subscriber (eg "You can send Mr. X an instant message in the chat room or forward the call to his telephone connection at home or leave him a message on the voice mailbox ").
  • the A subscriber selects a suitable option for his purposes by voice input or using a numeric keypad (here: send instant message to the chat room) and then speaks a voice message for the called party, for example.
  • the message can also be generated using the keyboard of an ordinary telephony device, or using the keyboard of a separate text input terminal.
  • the announcement machine which in this example conducts the dialog with the A subscriber and also carries out the necessary plausibility checks, signals the selected option or option to the network element N.
  • the received voice message can be converted into a machine-processable format (e.g. Text).
  • the message converted in this way is transmitted to the service logic together with a parameter which represents the selected option. In the present example, the latter sends an instant message to the chat room in order to deliver the message to the service user.
  • the A-subscriber can be informed about the available options differently than by voice output, for example via text display on a display of one of his end devices.
  • the present invention can be combined with a convenient control of the own connection for the B subscriber, who then has a wide range of configuration options. So it is possible, for example, as mentioned above, the present invention A number preceded by an evaluation of and ask again for example, only certain callers the information "B section is ⁇ participants in the chat room Online" available and to prevent, Instant Send messages to this chat room.
  • the invention has only been described by way of example with reference to one of a large number of possible cases.
  • the case described is characterized by the fact that the called number of the B subscriber cannot currently be answered, but that the calling subscriber A has the option, among other things, of sending a message to a chat room by voice recognition. It would also be conceivable to send the B subscriber a message from the Short Message Service (SMS) or an email or any other text message. If the B subscriber's connection is busy, "Call back if free" can also be one of the options offered.
  • SMS Short Message Service
  • the invention is therefore not limited to the exemplary embodiment, but rather encompasses all combinations of the possible states of the connection of the B subscriber with all possible further processing measures of a connection setup which does not lead directly to the B subscriber, including forwardings with and without media conversion. Also, when a voice connection has been exemplified in the preferred embodiment, it is apparent that the Leh ⁇ re of the present invention to fax calls and data ⁇ compounds and any other compounds can be applied in an analogous manner. It should be pointed out that the service logic does not necessarily have to be implemented in connection with the network element N, which controls the connection of the B subscriber, but can be implemented in separate network elements (not shown). On the other hand, the announcement machine, which is arranged separately, in connection with the service logic can be implemented in a uniform network element.
  • the invention can also be used for a wide variety of subscriber lines, as long as states such as "busy”, “free but no answer”, “logged out” or “logged out”, “do not disturb” can be assigned to these subscriber lines.
  • states such as "busy”, “free but no answer”, “logged out” or “logged out”, “do not disturb” can be assigned to these subscriber lines.
  • the dung OF INVENTION ⁇ applicable to conventional analog subscriber lines of the public circuit-switched telephone network
  • PSTN PSTN
  • ISDN ISDN connections
  • mobile radio subscribers for mobile radio subscribers and for subscribers whose terminals are supplied with telephony services using the Internet protocol, for example using Voice over IP.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Multimedia (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)

Abstract

L'invention concerne un procédé permettant de commander l'établissement d'une liaison de communication dans un réseau de communication (NW). Selon ce procédé, une demande de liaison effectuée par un premier abonné au moyen d'un terminal (A) dudit abonné est transmise à un élément réseau (N) dans lequel a lieu une commande de connexion pour le second terminal (B) appelé. Le statut du second terminal (B) ou de l'abonné appelé est déterminé, puis au moins deux possibilités de traitement ultérieur de l'établissement de la liaison de communication sont définies. Le statut de l'abonné appelé et les possibilités d'établissement ultérieur de la liaison sont ensuite transférés au premier abonné. Une possibilité sélectionnée par le premier abonné est détectée et la liaison de communication est établie en conséquence. L'avantage de ce procédé est que l'abonné appelant peut par exemple décider à quelle cible de transmission parmi une pluralité de cibles la liaison de communication doit être transmise.
PCT/EP2004/052404 2003-10-07 2004-10-01 Procede et element reseau pour commander l'etablissement de liaisons de communication WO2005036865A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE10346568.5 2003-10-07
DE2003146568 DE10346568A1 (de) 2003-10-07 2003-10-07 Verfahren und Netzelement zur Steuerung des Aufbaus von Kommunikationsverbindungen

Publications (1)

Publication Number Publication Date
WO2005036865A1 true WO2005036865A1 (fr) 2005-04-21

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PCT/EP2004/052404 WO2005036865A1 (fr) 2003-10-07 2004-10-01 Procede et element reseau pour commander l'etablissement de liaisons de communication

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DE (1) DE10346568A1 (fr)
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Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1998035488A1 (fr) * 1997-02-05 1998-08-13 Siemens Aktiengesellschaft Comment afficher sur un equipement terminal de communication les noms designant les possibilites offertes a l'usager
EP1113655A2 (fr) * 1999-12-27 2001-07-04 Nortel Networks Limited Fonctionalités d'appel pour un système de distribution d'appel automatique
US6272216B1 (en) * 1998-06-01 2001-08-07 Avaya Technology Corp Customer self routing call center
US20020196928A1 (en) * 2001-06-21 2002-12-26 Johnson John Andrew Enhanced end user automatic call distributor control
US20030128823A1 (en) * 2002-01-10 2003-07-10 Lee Anne Yin-Fee Method for redirecting a calling phone from a finder service to a destination phone

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1998035488A1 (fr) * 1997-02-05 1998-08-13 Siemens Aktiengesellschaft Comment afficher sur un equipement terminal de communication les noms designant les possibilites offertes a l'usager
US6272216B1 (en) * 1998-06-01 2001-08-07 Avaya Technology Corp Customer self routing call center
EP1113655A2 (fr) * 1999-12-27 2001-07-04 Nortel Networks Limited Fonctionalités d'appel pour un système de distribution d'appel automatique
US20020196928A1 (en) * 2001-06-21 2002-12-26 Johnson John Andrew Enhanced end user automatic call distributor control
US20030128823A1 (en) * 2002-01-10 2003-07-10 Lee Anne Yin-Fee Method for redirecting a calling phone from a finder service to a destination phone

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