WO2002028073A2 - Gestion de fonctions (sci) basee sur ordinateur personnel (pc) pour dispositifs de communication - Google Patents

Gestion de fonctions (sci) basee sur ordinateur personnel (pc) pour dispositifs de communication Download PDF

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Publication number
WO2002028073A2
WO2002028073A2 PCT/DE2001/003613 DE0103613W WO0228073A2 WO 2002028073 A2 WO2002028073 A2 WO 2002028073A2 DE 0103613 W DE0103613 W DE 0103613W WO 0228073 A2 WO0228073 A2 WO 0228073A2
Authority
WO
WIPO (PCT)
Prior art keywords
data processing
processing device
telecommunications
telecommunication
user
Prior art date
Application number
PCT/DE2001/003613
Other languages
German (de)
English (en)
Other versions
WO2002028073A3 (fr
Inventor
Hermann Granzer
Silvia Haubs
Original Assignee
Siemens Aktiengesellschaft
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Aktiengesellschaft filed Critical Siemens Aktiengesellschaft
Publication of WO2002028073A2 publication Critical patent/WO2002028073A2/fr
Publication of WO2002028073A3 publication Critical patent/WO2002028073A3/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/42153—Administration or customisation of services by subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/42153—Administration or customisation of services by subscriber
    • H04M3/42161—Administration or customisation of services by subscriber via computer interface

Definitions

  • the present invention relates to a method, a computer software product and a data processing device for managing telecommunications connections via a telecommunications network.
  • the invention relates in particular to the field of self-administration of functions of the telecommunication control in relation to assigned user-side telecommunication connections by means of a data processing device such as a PC (personal computer), laptop or PDA (personal digital assistant).
  • a data processing device such as a PC (personal computer), laptop or PDA (personal digital assistant).
  • the operator e.g. Weg
  • the operator has offered the telephone customer many features to make the use of the telephone and the communication with other participants more diverse. Examples include: “Call diversion *,” Callback on busy *, “Speed dial destinations *,” Emergency call function / direct dialing * etc.
  • Direct management i.e. Changing, specifying, activating etc., of these supporting functions is extremely uncomfortable, however, especially for analog subscribers, the only option offered is subscriber self-entry using the 10 number keys and # and * of your own telephone. This is cumbersome and not memorable for the user. Furthermore, a typing error forces the user to enter everything again. For this reason, the functions listed are only used sparingly, other functions are not offered at all, since their operation via the number field on the telephone is far too complicated.
  • the disadvantage for the manufacturer is that its performance features cannot be sold.
  • the disadvantage for the operator is that useless functions for which the end customer would not be able to be placed on the market. Functions introduced on the market are not used by the customer or only to a very limited extent.
  • ISCI Subscriber Controlled Input via Internet
  • a method and an arrangement for managing features of participants is known for example from DE-OS 197 19 704 AI.
  • This object is achieved according to the invention in that the access to a telecommunication control takes place by means of a user-side data processing device based on standardized SCI functionality in order to manage functions of the telecommunication control in relation to assigned user-side telecommunication connections.
  • the object is achieved by the features specified in the independent claims. Advantageous developments of the invention are characterized in the dependent claims.
  • SCI is a functionality that enables the self-management of communication-expanding functions with regard to your own telecommunications connections.
  • SCI is manufacturer-independent and is made available by all types of switching centers for all performance features.
  • Access can be via a modem or an ISDN module e.g. from a PC or a dedicated device.
  • the telecommunications controller provides feedback on the execution of an entered command for managing the functions of the telecommunications controller in relation to the user-side telecommunications connections. In this way, it can advantageously be immediately and automatically recognized and analyzed whether the command was successfully carried out or not.
  • a computer software product for managing telecommunication connections via the telephone network is proposed, which, if installed on a user-side data processing device, is suitable for accessing a telecommunication control on the basis of the standardized SCI functions in order to relate functions of the telecommunication control in relation to manage user-side telecommunications connections.
  • the computer software product can receive feedback relating to the execution of an input command for managing the user-side telecommunications connections and can output this to a user after appropriate analysis.
  • the computer software product visualizes the management of the telecommunications connections on a display of the data processing device.
  • a data processing device for managing telecommunication connections via the telephone network is also claimed, with a device for accessing a telecommunication control in order to manage functions of the telecommunication control in relation to assigned user-side telecommunication connections. Access is based on the standardized SCI protocol.
  • An input device is present on the data processing device, via which the telecommunication control is accessed manually.
  • the data processing device is designed as a PC, laptop or PDA, or as its own independent device.
  • the data processing device is connected to the telecommunication control via a data line and can communicate analog or digital.
  • a uniform application can be used regardless of the type of the respective subscriber office.
  • the operator can thus offer all of his customers uniform functions and administer and administer these applications equally.
  • SCI Applikati ⁇ etc., for example, Centrex, V5.x '
  • Centrex, V5.x ' may be independent of the type of the subscriber connection is advantageous.
  • the fast and cost-effective availability of an SCI-based application is also an advantage over Internet-based subscriber self-entry (e.g. ISCI), since it can be made available as a locally installed application. For example, the establishment of the Internet connection, starting the Internet browser, authentication on a server, etc. are no longer necessary.
  • ISCI Internet-based subscriber self-entry
  • the management of functions of a telecommunications control according to the invention on the basis of standardized SCI methods is also advantageous in connection with the modem standard V.92.
  • This modem standard V.92 makes it possible to interrupt an existing Internet connection, for example to answer a call.
  • FIG. 1 shows a system that offers the possibility of self-administration of one's own telecommunications connections by means of a data processing device.
  • the telephone 6, 11 and the data processing device (PC, laptop, PDA) 5, 12 of the user are connected to the switching center 1 either via an analog 8 or via a digital 2 interface card.
  • the analog interface card 8 in the switching center 1 is connected to a modem 10 on the user side via a line 9.
  • the modem 10 contains, for example, a switch which connects either the telephone 11 via the telecommunication connection 15 or the data processing device 12, for example via the com port 13, to the switching center 1.
  • the digital interface card 2 is connected on the user side to an s 0 bus 7 via a line and a network terminator 3.
  • the telephone 6 is connected to the So ⁇ Bus 7 via a telecommunication connection 14, the data processing device 5, for example via an ISDN module.
  • the switching center 1 is networked with other switching centers 1 and with the servers of different providers 16.
  • the networked servers of the different providers 16 form the Internet 17.
  • subscriber self-entry is a standardized administration functionality for the administration of telephone features via your own end device (telephone) and is provided by all types of subscriber offices.
  • the present invention is therefore concerned with the development of an application which on the one hand uses the equipment of the subscriber (for example PC 12 and modem 13 or PC 5 with ISDN adapter 4) and on the other hand offers an office-independent interface in order to use and extend communication-expanding functions administer.
  • the application is manufacturer-independent. Different realizations are conceivable. All assume that the subscriber has the option to phontechnisch about his tele ⁇ 3.9 to signal to the exchange. 1 The easiest way to do this is to use a PC, a laptop or a PDA 5, 12 with a connected / built-in modem 10 or ISDN adapter 4.
  • GUI Graphical User Interface
  • Buttons represent the wide range of functions offered by the operator to the end customer (e.g. "call back on busy *,” call diversion *, "speed dial destinations *,” emergency call function / direct dialing * etc.). Clicking on one of these buttons sends a command via the standard signaling to the switching center 1 in order to activate, modify or deactivate a specific feature. Appropriate help or explanations can also be offered. A freely selectable input of certain command character strings and their user-specific storage on command buttons is also possible.
  • This functionality can also be conveniently implemented in a locally saved HTML page.
  • the participant is presented with a familiar interface with familiar controls, in which he can act and navigate as usual.
  • the web browser works “offline”, ie without an active internet connection.
  • the telephone line can remain free for the transmission of the signaling information.
  • the functionality according to the invention can advantageously also be used in connection with the modem standard V.92.
  • This modem standard enables an internet connection or another data connection to be interrupted, to answer a call.
  • a separate connection to the telecommunication control can therefore be established, for example, during an existing internet connection or data connection, in order to manage its functions accordingly.
  • the application communicates independently via e.g. TAPI or CAPI with the modem 10 or the ISDN adapter 4 to transmit the signaling.
  • TAPI Telephone Application Programming Interface
  • CAPI Common Application Programming Interface
  • the application can be sent to the application via the modem 10 or the ISDN adapter 4, so that feedback can also be given to the participant.
  • the exchange 1 plays an announcement. This can also be passed on to the data processing device 5, 12. A playback via a sound card of the device or a direct recognition of the standard texts and a simultaneous conversion into optical information on the application GUI would be conceivable here.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Computer And Data Communications (AREA)

Abstract

La présente invention concerne un procédé, un produit logiciel informatique, ainsi qu'un système de traitement de données (5, 12) permettant de gérer des liaisons de communication (14, 15) sur un réseau de télécommunication. Un système de traitement de données côté utilisateur (5, 12), basé sur une fonctionnalité SCI normalisée, permet d'accéder à une commande de télécommunication (1), afin de gérer des fonctions de la commande de télécommunication (1) par rapport à des liaisons de télécommunication associées côté utilisateur (14, 15), cet accès étant par conséquent indépendant du fabricant.
PCT/DE2001/003613 2000-09-29 2001-09-19 Gestion de fonctions (sci) basee sur ordinateur personnel (pc) pour dispositifs de communication WO2002028073A2 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE10048486.7 2000-09-29
DE2000148486 DE10048486A1 (de) 2000-09-29 2000-09-29 PC-basiertes Funktionsmanagement (SCI) für Kommunikationseinrichtungen

Publications (2)

Publication Number Publication Date
WO2002028073A2 true WO2002028073A2 (fr) 2002-04-04
WO2002028073A3 WO2002028073A3 (fr) 2002-12-05

Family

ID=7658220

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/DE2001/003613 WO2002028073A2 (fr) 2000-09-29 2001-09-19 Gestion de fonctions (sci) basee sur ordinateur personnel (pc) pour dispositifs de communication

Country Status (2)

Country Link
DE (1) DE10048486A1 (fr)
WO (1) WO2002028073A2 (fr)

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0991225A2 (fr) * 1998-10-01 2000-04-05 Alcatel Procédé, serveur et terminal pour la modification des données de service stockés sur un serveur
DE19910468A1 (de) * 1999-03-10 2000-09-14 Nokia Telecommunications Oy No ISDN-Nebenstellenanlage mit einer Schnittstelle zum Programmieren

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE19719704C2 (de) * 1997-05-09 2000-11-09 Siemens Ag Verfahren und Anordnung zum Verwalten von Leistungsmerkmalen für Fernsprechteilnehmer

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0991225A2 (fr) * 1998-10-01 2000-04-05 Alcatel Procédé, serveur et terminal pour la modification des données de service stockés sur un serveur
DE19910468A1 (de) * 1999-03-10 2000-09-14 Nokia Telecommunications Oy No ISDN-Nebenstellenanlage mit einer Schnittstelle zum Programmieren

Also Published As

Publication number Publication date
DE10048486A1 (de) 2002-04-25
WO2002028073A3 (fr) 2002-12-05

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