WO2002017610A1 - Systeme web de transmission de donnees permettant une liaison telephonique vocale bidirectionnelle - Google Patents

Systeme web de transmission de donnees permettant une liaison telephonique vocale bidirectionnelle Download PDF

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Publication number
WO2002017610A1
WO2002017610A1 PCT/JP2001/007265 JP0107265W WO0217610A1 WO 2002017610 A1 WO2002017610 A1 WO 2002017610A1 JP 0107265 W JP0107265 W JP 0107265W WO 0217610 A1 WO0217610 A1 WO 0217610A1
Authority
WO
WIPO (PCT)
Prior art keywords
website
personal computer
user
information transmission
information
Prior art date
Application number
PCT/JP2001/007265
Other languages
English (en)
Japanese (ja)
Inventor
Toshifumi Murata
Original Assignee
Development Bank Of Japan
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Development Bank Of Japan filed Critical Development Bank Of Japan
Publication of WO2002017610A1 publication Critical patent/WO2002017610A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0027—Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication

Definitions

  • the present invention relates to an information transmission web system for posting information on a website.
  • the present invention discloses a file of information stored on a server on the website side.
  • a visual data is simply sent to a personal computer terminal of a user and displayed on a screen. Therefore, a user who seeks to obtain information on a website through a communication network, such as an Internet connection network, must search for information mainly by visual data only. Did not. Also, a system capable of transmitting voice data is known, but in this case, even if voice data is transmitted, it is limited to one-way communication from the website to the user.
  • the present invention has been obtained by focusing on the above-described problems in the conventional website, and in addition to the visual display of the posting data, a two-way voice communication is made possible.
  • the goal is to provide an information communication web system that facilitates access to the information and helps to understand the items to be posted.
  • Another object of the present invention is to provide a new method for billing on a website.
  • an information transmission web system provides a voice communication for transmitting and receiving voice data via a communication network to a server having a data file for posting information on a website.
  • a website provided with a personal computer equipped with a function to use the system, and a user connected to the website provided via a communication network and provided with the function to use the above-mentioned voice communication system
  • a personal computer terminal makes a voice call to the personal computer of the website-side facility while displaying the information posted on the website on the screen, and the personal computer terminal of the website-side facility communicates with the personal computer of the website-side facility. You can search and browse information on websites while making voice calls.
  • the user can call the person in charge of the website using the voice communication system while looking at the screen of the website, and obtain further necessary information by two-way voice communication. For example, if it is not easy to find the page of the information you need only by displaying the screen of the website, ask the person in charge of the website that the caller has the page that contains the information you need. You can be directed to the appropriate location on the website. For example, the person in charge on the website side informs the user of the address or URL of the page on which the information required by data transmission over the Internet or via voice call is made available to the user, and allows the user to access the page. The person can open the same page and continue the call.
  • a voice call management device connected to a website-side facility and a user-side personal computer terminal via a communication network.
  • the voice call management device is configured to start a two-way voice call between the user-side terminal and the personal convenience store at the website-side facility by a call from the user-side personal computer terminal; Detects end of voice call and records voice call time.
  • the call management device can be provided with a call charge requesting mechanism, and can be configured to charge the owner of the website-side facility with a voice call charge calculated based on the voice call time.
  • the data file on the website has a function to display a button for starting a voice call on the website screen, and when the user clicks the button displayed on the website screen, the website is clicked.
  • the identification symbol and the signal indicating the start of the voice call can be provided to the call management device.
  • the call management device may be configured to, when confirming the symbol identifying the website, send a notice to the effect that the use of the voice call system is authenticated to the personal computer terminal on the user side.
  • FIG. 1 is a schematic block diagram showing an example of an information transmission web system according to the present invention.
  • FIG. 2 shows a further developed example of the system of the present invention.
  • Fig. 3 is a diagram similar to Fig. 1, and Fig. 3 shows an example of the present invention in an in-net network where many product suppliers and many buyers participate.
  • 11 is a flowchart showing an example of the progress of a transaction in the case where is applied.
  • FIG. 4 is a diagram showing an example in which the present invention is applied to a portal site or a shopping mall site.
  • FIG. 5 is a diagram showing an example in which the present invention is applied to a banner advertisement system.
  • FIG. 6 is a diagram showing an example in which the present invention is applied to an Internet book sales system.
  • FIG. 7 is a diagram showing an example in which the present invention is applied to an investment market website.
  • FIG. 8 is a diagram showing an example in which the present invention is applied to a website of a restaurant or a hotel.
  • FIG. 9 is a diagram showing an example in which the present invention is applied to a car in-net sales system.
  • FIG. 10 is a diagram showing an example in which the present invention is applied to an information transmission web system for exchanging information within a company.
  • FIG. 1 is a block diagram showing an overall configuration of an information transmission web system according to the present invention.
  • the website-side facility 1 has a web server 1a, and the web server 1a contains a data file 1b such as an HTML file having data for posting on a website. Is being used.
  • Website-side facility 1 further includes a website-side personal convenience console 1c.
  • the website-side personal convenience console 1c is equipped with VoIP software for using a voice call system for making a voice call through a communication network such as the Internet.
  • the personal convenience store 1c is equipped with a headphone 1d with a microphone that is used when using the voice call system.
  • the personal computer 2 is installed with software 2a such as a WWW browser for browsing a website-published data file such as an HTML file stored in the server 1a of the website-side facility 1. Also, the user-side personal computer 2 includes software VoIP for using a voice call system for making a voice call through a communication network such as an Internet connection network, similar to the website-side personal computer 1c. .
  • the personal computer 2 is provided with a headphone 2b with a microphone used when using a voice communication system.
  • the information transmission web system includes a call management device connected to a web server la of the website-side facility 1 via a communication network such as the Internet.
  • reference numeral 4 denotes visual image data of a data file 1 b sent from the web server— 1 a of the website facility 1 to the user personal computer 2.
  • An image corresponding to this image data 4 is displayed on the screen of the personal computer 2 on the user side.
  • a button 5 for starting a call using the VoIP software of the voice call system is displayed.
  • a user who accesses the website and browses the contents of the website can start a voice call with the website-side personal computer 1c by clicking a button on this screen. .
  • the user retrieves the visual image data by accessing the data file lb in the web server 1 a of the website-side facility 1, and displays it on the display screen of the personal computer terminal 2 of the user 1 Can be displayed.
  • Arrow 6 indicates the flow of image data in this case.
  • the VoIP software of the voice call system of the personal computer 1c at the website 1 is activated.
  • a line ⁇ for voice communication is established between the personal computer 1 c of the facility on the website and the personal computer terminal 2 on the user side.
  • a signal is sent from the personal computer 2 on the user side to the call management device 3 via the web server la of the facility 1 on the website side as shown by an arrow 8 in FIG. Can be
  • This signal includes a call to inform the call manager of the start of a voice call and a call to identify website 1.
  • the call management device 3 Upon receiving the data specifying this website, the call management device 3 authenticates the website, and if there is no problem, sends a signal to the user to approve the call using the voice communication system. Send to the side personal convenience store 2 After that, the user and the website staff can make a voice call related to the website file accessed by the user while viewing the screen displayed on the user screen. .
  • a signal 11 notifying the end is sent from the personal computer 1 c on the website to the call management device 3.
  • FIG. 2 is a diagram similar to FIG. 1 showing an example of an information transmission web system obtained by further developing the information transmission web system of FIG.
  • a billing mechanism 10 is provided in the call management device 3.
  • the call management device 3 displays a symbol identifying the website with which the call was made and information on the call duration. Is sent to the billing mechanism 10.
  • the charge billing mechanism 10 calculates the call charge for the website based on the information obtained from the call management device 3 and charges the charge to the website as indicated by the arrow 13.
  • the website will pay the fee by the appropriate means based on the request.
  • the visual image data provided from the data file lb of the web server 1a has a function of displaying a file transfer icon 17 on the screen. By clicking on this icon, the person in charge of the website will display the image data on the screen of the personal computer 1c on the website and its related files, or the image data not displayed on the screen, The desired file specified by the user to be sent to the user is sent to the user computer terminal 2. The user can open the sent file on his / her personal computer terminal 2.
  • a function to display a file transfer area 18 on a website screen in a visual image data provided from a data file 1b of a web server la is provided. Can be.
  • FIG. 2 shows a billing and payment mechanism for this information transmission web system, assuming that there is a copyright holder who has copyright in the software.
  • the charge billing mechanism 10 pays a part of the call charge charged to the website to the software copyright holder 15 at a predetermined rate. This payment is indicated by arrow 16.
  • FIG. 3 is a flowchart showing a specific example using the system of the present invention.
  • the example shown in Figure 3 shows a book on a website with a market function that involves the purchase and sale of steel, chemical, and other commodities over many product suppliers and many buyers. This is a usage example when the invention is applied.
  • the user selects the target product from the product catalog on the website by using the search engine of the system as shown in step (2).
  • the user enters a stage of selecting a product type, specification, and the like based on the product list information displayed on the screen, as shown in step (2).
  • the user calls the person in charge of the website using the two-way voice communication system as necessary, and the website asks the website about the various matters described in the data file in the web server. Ask the person in charge.
  • detailed information such as transportation method, delivery date or price can be obtained.
  • the user can select a business partner in step S and start negotiations with the business partner in step S.
  • a voice call can be made with the Web site manager of the business partner to carry out specific negotiations.
  • the transaction is completed.
  • the website staff can introduce the user not only to the merchandise to be traded but also to other merchandise and services by voice two-way communication. .
  • Figure 4 shows an example where a two-way voice communication system is connected to the portal site ⁇ shopping mall site.
  • the user accesses a portal site or a shopping mall site on the Internet at step 1.
  • two-way voice communication with the site is started.
  • the site staff gives advice on how to use the website, listens to the requests of users, and introduces related websites. As a result, the user can quickly access the most appropriate website and purchase the desired product or service.
  • Figure 5 shows an example of accessing a website via a banner ad.
  • the user is interested in the banner ad and visits the advertiser's website as shown in step 2.
  • users often do not understand the structure of the website well, and often leave the website without finding the products or services they need.
  • the present invention is applied, by configuring the personal computer on the user side to be connected to the personal computer on the website by a two-way voice communication system when the user clicks on the banner advertisement,
  • the site staff can listen to the user's request by voice two-way communication and lead the user to the appropriate product catalog page. Then, the user can search for the desired product from the product catalog.
  • this system it is possible to quickly provide information on products and services that meet the needs of the user, and from the perspective of the advertiser, there is an effect that it is more likely that the advertisement will lead to the actual conclusion of a transaction. .
  • Figure 6 shows the application of the present invention to a website that sells products such as books, CDs, and DVDs.
  • the list of such products is very large and it is difficult for customers to find the products they want on the list. Therefore, by using the system of the present invention, the person in charge of the website can listen to the user's request through the voice two-way call, and can present a list of products meeting the request on the user screen. Users can contact the website representative with any questions about the product, and the website representative can immediately answer that question. Therefore, by using the system of the present invention, it is possible for the user to receive the same service as in the case of purchase at a store, even though the transaction is through the Internet. In addition, the user can also input the payment procedure using a credit card, etc.
  • the website staff can introduce other products through two-way voice communication while utilizing past purchase records and preferences of customers. It will be possible to link to another transaction.
  • FIG. 7 shows an example in which the present invention is applied to a website that provides products and services related to securities transactions.
  • the visual summary shows, for example, information about the investee company or information on the stock market or bond market.
  • the website staff gives explanations and advice based on the customer's request and asset content by voice two-way communication while showing this information on the screen.
  • the website staff can explain the information that the investor customer does not see from him / her while showing the data on the screen of the user's personal computer.
  • the website manager refers to the customer's investment fund and various customer information based on the customer database. You can do advice for In addition, it is possible to give advice on risk management of funds while showing information on the details of the client's investment funds, that is, information on the investees and surplus funds on a screen as a visual overview.
  • FIG. 8 shows an example in which the present invention is applied to a restaurant or hotel website.
  • the screen of the personal computer on the user's side displays the contents of the restaurant / hotel menu / service and the price. Users can connect to the two-way voice communication system while watching the screen, make voice calls to obtain detailed information, and reserve restaurants and hotel rooms.
  • FIG. 9 shows an example in which the present invention is applied to a website for car sales. While looking at the screen display, select the desired model and display the catalog on the screen. At this time, ⁇ It is possible to easily reach the page where the catalog of the desired vehicle type is posted by two-way voice communication with the person in charge on the website. Then, while looking at the catalog, you can ask the person in charge of the website for various explanations for detailed information that is not included in the website. Website managers can present product quotes on the website screen at the request of the customer, and can also make previews and test drive reservations at the product exhibition hall. You can also introduce the customer to the nearest dealer for test rides, business talks, and purchases. By using the system of the present invention, the possibility of retaining customers on the company's own website is higher than in the case where product information is simply posted on the website, and the rate of closing deals is greatly increased. .
  • FIG. 10 shows an example in which the present invention is applied to a website for exchanging information within a company that can be accessed only by persons inside the company.
  • Explanations about the new product are sent from the head office to each branch office as website information.
  • the branch office will explain the new product to each customer. In this case, branch offices often need more detailed information about the new product.
  • the branch personnel are: Connect a two-way voice communication system with the person in charge at the head office while displaying website information on the new product on the screen. Then, while looking at the information on the screen, a two-way voice call is made with the person in charge at the head office to obtain the necessary detailed information.
  • the present invention transmits more detailed information to the user side as compared to an information transmission web system that simply displays visual information or performs one-way voice communication in addition to the visible information. And greatly enhance the usefulness of the website.

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  • Engineering & Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Information Transfer Between Computers (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

L'invention concerne un système Web de transmission de données comprenant d'une part des moyens côté site Web, équipés d'un serveur contenant un fichier de données qui permet la présentation d'informations sur un site Web, et d'un ordinateur personnel qui comprend une fonction permettant d'utiliser un appel téléphonique vocal pour transmettre des données vocales dans un réseau de communication, et d'autre part un terminal d'ordinateur personnel côté utilisateur qui peut être connecté aux moyens côté site Web par le réseau de communication, et qui comprend une fonction permettant de faire un appel téléphonique vocal. Le terminal ordinateur personnel côté utilisateur appelle l'ordinateur personnel des moyens côté site Web afin d'établir une communication téléphonique vocale pendant laquelle les données devant être présentées dans le site Web sont affichées sur l'écran, et peut ainsi rechercher une information dans le site Web et lire cette information en assurant simultanément une communication vocale bidirectionnelle avec l'ordinateur personnel de l'installation côté site Web.
PCT/JP2001/007265 2000-08-24 2001-08-24 Systeme web de transmission de donnees permettant une liaison telephonique vocale bidirectionnelle WO2002017610A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2000-253239 2000-08-24
JP2000253239A JP2002074083A (ja) 2000-08-24 2000-08-24 双方向音声通話が可能な情報伝達ウエブシステム

Publications (1)

Publication Number Publication Date
WO2002017610A1 true WO2002017610A1 (fr) 2002-02-28

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WO (1) WO2002017610A1 (fr)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20050277410A1 (en) * 2004-06-10 2005-12-15 Sony Corporation And Sony Electronics, Inc. Automated voice link initiation
JP4861713B2 (ja) 2005-02-01 2012-01-25 イーベイ コリア カンパニーリミテッド 知能型顧客応対システム、知能型顧客応対方法
JP2009231911A (ja) * 2008-03-19 2009-10-08 Oki Electric Ind Co Ltd 端末装置、通信制御方法、及びプログラム
JP6015923B2 (ja) * 2012-10-24 2016-10-26 株式会社ティズム・コミュニケーションズ 交渉支援装置、および交渉支援システム

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH07322225A (ja) * 1994-05-27 1995-12-08 Canon Inc テレビ電話及びテレビ電話におけるファイル転送方法
JPH08322029A (ja) * 1995-05-26 1996-12-03 Canon Inc 通信装置及び通信装置におけるファイル転送方法
JPH1098494A (ja) * 1996-09-20 1998-04-14 Secom Co Ltd 通信システム
JPH11289389A (ja) * 1998-04-02 1999-10-19 Nippon Denki Information Technology Kk 相談システム

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH07322225A (ja) * 1994-05-27 1995-12-08 Canon Inc テレビ電話及びテレビ電話におけるファイル転送方法
JPH08322029A (ja) * 1995-05-26 1996-12-03 Canon Inc 通信装置及び通信装置におけるファイル転送方法
JPH1098494A (ja) * 1996-09-20 1998-04-14 Secom Co Ltd 通信システム
JPH11289389A (ja) * 1998-04-02 1999-10-19 Nippon Denki Information Technology Kk 相談システム

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JP2002074083A (ja) 2002-03-12

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