WO2000041102A2 - Systeme de commande en ligne, en particulier pour des restaurants, ainsi que procede pour l'utilisation d'un tel systeme de commande en ligne - Google Patents

Systeme de commande en ligne, en particulier pour des restaurants, ainsi que procede pour l'utilisation d'un tel systeme de commande en ligne Download PDF

Info

Publication number
WO2000041102A2
WO2000041102A2 PCT/DE1999/004129 DE9904129W WO0041102A2 WO 2000041102 A2 WO2000041102 A2 WO 2000041102A2 DE 9904129 W DE9904129 W DE 9904129W WO 0041102 A2 WO0041102 A2 WO 0041102A2
Authority
WO
WIPO (PCT)
Prior art keywords
online ordering
restaurants
ordering system
user input
operating
Prior art date
Application number
PCT/DE1999/004129
Other languages
German (de)
English (en)
Other versions
WO2000041102A3 (fr
Inventor
Jan Trebesius
Original Assignee
Jan Trebesius
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Jan Trebesius filed Critical Jan Trebesius
Priority to AU25335/00A priority Critical patent/AU2533500A/en
Priority to JP2000592760A priority patent/JP2002534743A/ja
Priority to DE29923428U priority patent/DE29923428U1/de
Priority to EP99968323A priority patent/EP1145176A2/fr
Publication of WO2000041102A2 publication Critical patent/WO2000041102A2/fr
Publication of WO2000041102A3 publication Critical patent/WO2000041102A3/fr

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • Online ordering system in particular for restaurants, and method for operating such an online ordering system
  • the invention relates to an online ordering system, in particular for restaurants, and a method for operating such a system.
  • the invention has for its object to provide an ordering system for restaurants and restaurants, which can respond flexibly and regardless of location to the needs of the respective user of the system.
  • the invention solves this technical problem with the online ordering system comprising the features of claim 1 and with the method for operating an online ordering system with the features of claim 7.
  • the online ordering system for restaurants wherein the restaurants can be located in any geographical area, has a computer system which is accessible via the Internet under a domain and in which data about the restaurants are stored. These data relate in particular to the geographical location, determined, for example, by the assigned postal code of the respective restaurant, an indication of the geographical sub-area in which a particular restaurant delivers ordered food, the respective offer of the various restaurants, including the prices, and for example also periods over which the restaurant accepts or executes orders.
  • An interactive program runs on the computer system mentioned and also referred to below as the domain server, which, for example, communicates with a user who has selected the corresponding domain.
  • the user is connected to the domain server with his own computer system or at least with an (intelligent) terminal via the Internet.
  • the online ordering system further comprises a communication link between the domain computer system and all of the restaurants recorded by the system, each of which connects an output and / or display device in the restaurants to the computer system.
  • a communication connection via which emails can be sent, can be used.
  • the system described above can be used to reach a large number of target groups, for example private individuals, schoolchildren, students, freelancers, craftsmen, employees in smaller companies and also people in medium-sized companies who do not have their own canteen. This is particularly advantageous because nowadays the target persons mentioned often have an Internet connection.
  • the users can thus be regionally or regionally unrestricted with the system according to the invention under one or several fixed addresses, for example a WWW domain, order food and / or drinks of any kind and, depending on the embodiment of the invention or the choice of the user, make a corresponding table reservation in the restaurant for a predetermined time and / or send the ordered food / drinks to one have the specified address delivered.
  • fixed addresses for example a WWW domain
  • order food and / or drinks of any kind order food and / or drinks of any kind and, depending on the embodiment of the invention or the choice of the user, make a corresponding table reservation in the restaurant for a predetermined time and / or send the ordered food / drinks to one have the specified address delivered.
  • the user always has one or more predefined addresses
  • the ordering system according to the invention is completely adapted to the needs of the respective user via user input.
  • this start page After selecting this domain, the user is shown a start page by the online ordering system according to the invention. Depending on the selected address of the computer system, this start page can be designed for target groups or specific target groups.
  • this start page can also have advertising spaces in addition to interactive fields, which can be time-dependent.
  • An interactive field can include, for example, an icon that can be selected by the user, to which the system responds depending on the input, or can also include an alphanumeric input field in which the user inputs are made.
  • the user can start the ordering process, for example, by pressing a button on the mouse on his computer system.
  • one or more order types can be provided, for example a guided or an unguided order type. In the user-guided order type, the user receives information from the ordering system before the respective query, which gives him information on the entries to be made.
  • the user can directly indicate a first restriction of the restaurants in question by entering a geographical indication, for example the postcode or the location.
  • the online ordering system for restaurants in any geographic area speaks; on this user input on the basis of the data stored about the restaurants and shows the user, depending on the embodiment, in a new field or on a new page the restaurants in question.
  • the system according to the invention is set up in such a way that the data stored in the system about the restaurants are filtered with the criterion entered by the user, here the geographical indication, and in this way the restaurants that meet the entered criteria are determined.
  • the system also takes into account whether the restaurants prepare or deliver meals at the selected time or at the current time.
  • the user selects one of the displayed restaurants by entering the user again.
  • the system reacts to this user input again on the basis of the data stored about the restaurants and - * indicates the dishes offered by the selected restaurant.
  • a further user emgaoe takes place in such a way that at least one of the displayed meals and / or drinks is selected.
  • the system according to the invention transmits the order to the selected restaurant.
  • the order can also be transmitted independently of the platform, regardless of platform, by fax or email.
  • the ordering system also transmits data to the selected restaurant to identify a delivery address to which the ordered food is to be delivered.
  • the ordering system continues to display various food categories, from which the user can select a category by making an appropriate entry, after which the system on the
  • the online ordering system shows the user price categories from which the user can select one by means of user input, whereupon the system displays the restaurants based on the data stored about the restaurants, which are included in the selected prices. Fall category.
  • the user selects the start page using the domain name (e.g. http: Wwww.Domain-Name.de). "" *
  • Entry of the zip code by the user selects the food category that is generated depending on the entered postcode and the current time.
  • the ordering system displays all eligible restaurants that meet the previously entered criteria, e.g. the criteria can be:
  • each food or drink can be assigned a name by user input. They are used for the order overview, which the user can print out later (upon request) by transmitting the data from the online ordering system to the user.
  • the system provides the user with options that allow the user to change the order
  • the user sends the order to the system, via email, script-controlled, platform-independent or directly through user interaction.
  • the order is forwarded from the online ordering system to the respective restaurant.
  • the forwarding of the order comprises an email from the online ordering system to the respective restaurant.
  • system or a connected system or a connected fax server generates a fax from the email of the user's order, which is transmitted directly from the system to the respective restaurant.
  • the ordering system is sent appropriate information, for example by email, fax or an electronic voice over the telephone, about the success / failure of the transfer of the order to the respective restaurant.
  • the online ordering system tries in a special embodiment to fax the restaurant even more times. Then the system becomes, for example
  • the online ordering system is set up in such a way that the user, after entering personal data, such as ordering address, delivery address, telephone or fax number, from the online ordering system according to the invention, an identification number and a PIN number gets assigned. This speeds up the ordering process for the following uses of the online ordering system by the specific user since only two data entries of the user have to be made to the system according to the invention for the user to be clearly identified.
  • the delivery address differs, it can be changed temporarily / permanently with every order.
  • the user is shown a disclaimer before confirming the order, indicating that the operator acts as an intermediary and cannot be held liable for damage or delayed delivery.
  • the online ordering system is set up in such a way that the ordered food and / or drinks can be paid for by the user directly by interaction with the system, for example by electronic cash or by credit card.
  • the user is thereby in accordance with the invention
  • the system prompts you to enter the corresponding data in the fields provided, which are assigned to the user profile, to prevent multiple entries as far as possible.
  • the system comprises a server 1 which, in the WWW (World Wide Web) of the Internet, has a fixed domain address 3 or various target group-specific domain addresses of a large number of user terminals or user computer systems 2, 2 ', 2''____ can be selected.
  • the above-mentioned data about the restaurants are stored on this Domam computer system.
  • an interactive program runs on the server, which has access to the data stored in a database via a software interface. Users of the terminals or user computer systems 2, 2 ', 2''can exchange information with the online ordering system.
  • the online ordering system works as described above in response to user input.
  • An alternative embodiment of the invention comprises a database independent of the Domam computer system, which e.g. is connected to the domain computer via a network.
  • FIG. 2 An exemplary start page 6, as generated by the user system and displayed to the user, is shown in FIG. 2.
  • the user has selected the WWW domain address "kohldampf.de”.
  • the start page has two advertising spaces 7, 7 ', the shape and content of which may vary in time and, in particular, may depend on the geographic location of the user and / or the time of access, such as the time and / or day of the week, since the system according to the invention in certain embodiments of the Invention designed the advertising space user and / or time-dependent.
  • the system also provides, for example, interactive fields for criticism or a help function.
  • Number 8 denotes the order field in which the actual, menu-driven order is either carried out or guided.
  • the user can have the Onlme ordering system filter the ____ * for the first time.
  • the system activities are continuously logged.
  • the data is evaluated internally under data protection guidelines. They serve to control the advertising measures of the respective target groups on the system.
  • the ordering system is also connected to fax machines 5, 5 ', 5' 1, etc. via an at least temporarily established telecommunication connection 4 in the restaurants, via which the system transmits the orders to the restaurants.
  • the connection 4 also forms part of the Internet in the event that the orders are transmitted from the ordering system via email to the respective restaurant.
  • a fax is generated from the e-mail after the order has been sent and this is faxed to the restaurant. If the transfer is successful, the customer will be informed of the status. If there are problems with the transmission, the restaurants will try to fax two more times. Then they are called by an electronic voice and are informed that their fax machine is not working properly. After the third unsuccessful attempt, the customer is informed that two further attempts are being made to achieve the
  • the user can receive an evaluation of the after receiving the order transmit received food and / or beverages to the computer system, which evaluation is stored there and, if necessary, is made available in a database for other users.
  • a further computer system e.g. a fax server, which is connected to the domain computer via an email or Internet connection, generating the fax orders to the respective restaurants.

Abstract

L'invention concerne un système de commande en ligne pour des restaurants situés dans une zone géographique quelconque. Le système selon l'invention comprend au moins un système informatique, accessible par un domaine du réseau Internet, contenant des données sur les restaurants et dans lequel s'exécute un programme interactif. Il comprend également une liaison de communication entre le système informatique et tous les restaurants enregistrés, pouvant être établie au moins de manière intermittente, ainsi qu'une sortie ou un dispositif d'affichage se trouvant dans les restaurants et reliant au système informatique.
PCT/DE1999/004129 1998-12-31 1999-12-31 Systeme de commande en ligne, en particulier pour des restaurants, ainsi que procede pour l'utilisation d'un tel systeme de commande en ligne WO2000041102A2 (fr)

Priority Applications (4)

Application Number Priority Date Filing Date Title
AU25335/00A AU2533500A (en) 1998-12-31 1999-12-31 Online ordering system, especially for restaurants, and method for operating an online ordering system of this type
JP2000592760A JP2002534743A (ja) 1998-12-31 1999-12-31 特に食料品店向けのオンライン注文システム、およびこのタイプのオンライン注文システムを操作する方法
DE29923428U DE29923428U1 (de) 1998-12-31 1999-12-31 Online-Bestellsystem, insbesondere für Gaststätten
EP99968323A EP1145176A2 (fr) 1998-12-31 1999-12-31 Systeme de commande en ligne, en particulier pour des restaurants, ainsi que procede pour l'utilisation d'un tel systeme de commande en ligne

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE1998160908 DE19860908A1 (de) 1998-12-31 1998-12-31 Online-Bestellsystem, insbesondere für Gaststätten, sowie Verfahren zum Betrieb eines derartigen Online-Bestellsystems
DE19860908.6 1998-12-31

Publications (2)

Publication Number Publication Date
WO2000041102A2 true WO2000041102A2 (fr) 2000-07-13
WO2000041102A3 WO2000041102A3 (fr) 2000-12-14

Family

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Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/DE1999/004129 WO2000041102A2 (fr) 1998-12-31 1999-12-31 Systeme de commande en ligne, en particulier pour des restaurants, ainsi que procede pour l'utilisation d'un tel systeme de commande en ligne

Country Status (6)

Country Link
EP (1) EP1145176A2 (fr)
JP (1) JP2002534743A (fr)
CN (1) CN1335969A (fr)
AU (1) AU2533500A (fr)
DE (2) DE19860908A1 (fr)
WO (1) WO2000041102A2 (fr)

Cited By (22)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2002093444A1 (fr) * 2001-05-16 2002-11-21 Dmitry Lvovich Zolotukhin Procede de fabrication de plats (et variantes) et dispositif pour mettre en oeuvre ce procede (et variantes)
US7406429B2 (en) 2001-08-21 2008-07-29 Bookit Oy Ajanvarauspalvelu Booking method and system
USRE44073E1 (en) 2006-04-21 2013-03-12 Bookit Oy Ajanvarauspalvelu SMS inquiry and invitation distribution method and system
US8452667B1 (en) * 2004-10-28 2013-05-28 Netwaiter, LLC System and method for online management of restaurant orders
US8666380B2 (en) 2001-08-21 2014-03-04 Bookit Oy Ajanvarauspalvelu Communication method and system
US8737955B2 (en) 2001-08-21 2014-05-27 Bookit Oy Ajanvarauspalvelu Managing recurring payments from mobile terminals
US8737959B2 (en) 2001-08-21 2014-05-27 Bookit Oy Ajanvarauspalvelu Managing recurring payments from mobile terminals
US8737954B2 (en) 2001-08-21 2014-05-27 Bookit Oy Ajanvarauspalvelu Managing recurring payments from mobile terminals
US8737958B2 (en) 2001-08-21 2014-05-27 Bookit Oy Ajanvarauspalvelu Managing recurring payments from mobile terminals
US9167398B2 (en) 2006-05-02 2015-10-20 Bookit Oy Ajanvarauspalvelu Method and system for combining text and voice messages in a communications dialogue
US9288315B2 (en) 2001-08-21 2016-03-15 Bookit Oy Ajanvarauspalvelu Method and system for mediating and provisioning services
US9406032B2 (en) 2001-08-21 2016-08-02 Bookit Oy Ajanvarauspalvelu Financial fraud prevention method and system
US9418361B2 (en) 2001-08-21 2016-08-16 Bookit Oy Ajanvarauspalvelu Managing recurring payments from mobile terminals
US9501775B2 (en) 2009-03-10 2016-11-22 Bookit Oy Ajanvarauspalvelu Managing recurring payments from mobile terminals
USRE46395E1 (en) 2006-05-02 2017-05-02 Bookit Oy Ajanvarauspalvelu Method and system for combining text and voice messages in a communications dialogue
US9832311B2 (en) 2005-12-02 2017-11-28 Bookit Oy Ajanvarauspalvelu Method and system for the mass sending of messages
USRE46653E1 (en) 2008-07-04 2017-12-26 Bookit Oy Ajanvarauspalvelu Method and system for sending messages
US10469591B2 (en) 2001-08-21 2019-11-05 Bookit Oy Method and system for mediating and provisioning services
US10902491B2 (en) 2001-08-21 2021-01-26 Bookit Oy Product/service reservation and delivery facilitation with semantic analysis enabled dialog assistance
US10929784B2 (en) 2001-08-21 2021-02-23 Bookit Oy Booking method and system
US11004114B2 (en) 2001-08-21 2021-05-11 Bookit Oy Components, system, platform and methodologies for mediating and provisioning services and product delivery and orchestrating, mediating and authenticating transactions and interactions
US11290878B2 (en) 2015-03-04 2022-03-29 Smartcom Labs Oy Components, system, platform and methodologies for mediating and provisioning services and product delivery and orchestrating, mediating and authenticating transactions and interactions

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TW561384B (en) * 2002-07-31 2003-11-11 Sin Etke Technology Co Ltd Take-out goods transaction system during marching and the method thereof
EP2993630A1 (fr) * 2014-09-03 2016-03-09 Larivière, Roland Système collaboratif de gestion de collaboration de commandes et de fournitures et leurs distributions, réduisant le gaspillage d'aliments et améliorant la performance d'approvisionnement et la livraison de produits à des consommateurs

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US4797818A (en) * 1987-03-26 1989-01-10 Jeno F. Paulucci Food order/delivery system
US5715314A (en) * 1994-10-24 1998-02-03 Open Market, Inc. Network sales system
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Cited By (50)

* Cited by examiner, † Cited by third party
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WO2002093444A1 (fr) * 2001-05-16 2002-11-21 Dmitry Lvovich Zolotukhin Procede de fabrication de plats (et variantes) et dispositif pour mettre en oeuvre ce procede (et variantes)
US10990908B2 (en) 2001-08-21 2021-04-27 Bookit Oy Booking method and system
US11004015B2 (en) 2001-08-21 2021-05-11 Bookit Oy Authentication method and system
US8050664B2 (en) 2001-08-21 2011-11-01 Bookit Oy Ajanvarauspalvelu Booking method and system
US11961016B2 (en) 2001-08-21 2024-04-16 Smartcom Labs Oy Booking method and system
US11645588B2 (en) 2001-08-21 2023-05-09 Smartcom Labs Oy Mobile device implemented logistics functionality based on semantic analysis
US8589194B2 (en) 2001-08-21 2013-11-19 Bookit Oy Ajanvarauspalvelu Booking method and system
US11501218B2 (en) 2001-08-21 2022-11-15 Smarteom Labs Oy Booking method and system
US8666380B2 (en) 2001-08-21 2014-03-04 Bookit Oy Ajanvarauspalvelu Communication method and system
US8737955B2 (en) 2001-08-21 2014-05-27 Bookit Oy Ajanvarauspalvelu Managing recurring payments from mobile terminals
US8737959B2 (en) 2001-08-21 2014-05-27 Bookit Oy Ajanvarauspalvelu Managing recurring payments from mobile terminals
US8737954B2 (en) 2001-08-21 2014-05-27 Bookit Oy Ajanvarauspalvelu Managing recurring payments from mobile terminals
USRE46685E1 (en) 2001-08-21 2018-01-23 Bookit Oy Ajanvarauspalvelu SMS inquiry and invitation distribution method and system
US11429905B2 (en) 2001-08-21 2022-08-30 Smartcom Labs Oy Intelligent agent adding ease of use and security for mobile device for facilitating and payment for multiple mode transportation
US8856017B2 (en) 2001-08-21 2014-10-07 Bookit Oy Ajanvarauspalvelu Booking method and system
US11393006B2 (en) 2001-08-21 2022-07-19 Smartcom Labs Oy Product/service reservation and delivery facilitation with semantic analysis enabled dialog assistance
US9177268B2 (en) 2001-08-21 2015-11-03 Bookit Oy Ajanvarauspalvelu Booking method and system
US9288315B2 (en) 2001-08-21 2016-03-15 Bookit Oy Ajanvarauspalvelu Method and system for mediating and provisioning services
US9313163B2 (en) 2001-08-21 2016-04-12 Bookit Oy Ajanvarauspalvelu Method and system for facilitating car service
US9406032B2 (en) 2001-08-21 2016-08-02 Bookit Oy Ajanvarauspalvelu Financial fraud prevention method and system
US9418361B2 (en) 2001-08-21 2016-08-16 Bookit Oy Ajanvarauspalvelu Managing recurring payments from mobile terminals
US11095720B2 (en) 2001-08-21 2021-08-17 Bookit Oy Method and system for mediating and provisioning services
US11004014B2 (en) 2001-08-21 2021-05-11 Bookit Oy Authentication method and system
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US9706405B2 (en) 2001-08-21 2017-07-11 Bookit Oy Ajanvarauspalvelu Communication method and system
US9461951B2 (en) 2001-08-21 2016-10-04 Bookit Oy Ajanvarauspalvelu Communication method and system
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US8849323B2 (en) 2003-12-11 2014-09-30 Bookit Oy Ajanvarauspalvelu SMS inquiry and invitation distribution method and system
US8655743B1 (en) 2004-10-28 2014-02-18 Netwaiter, LLC System and method for online management of restaurant orders
US8452667B1 (en) * 2004-10-28 2013-05-28 Netwaiter, LLC System and method for online management of restaurant orders
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US9167398B2 (en) 2006-05-02 2015-10-20 Bookit Oy Ajanvarauspalvelu Method and system for combining text and voice messages in a communications dialogue
USRE47279E1 (en) 2008-07-04 2019-03-05 Bookit Oy Ajanvarauspalvelu Method and system for sending messages
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USRE48933E1 (en) 2008-07-04 2022-02-15 Bookit Oy Method and system for sending messages
US9501775B2 (en) 2009-03-10 2016-11-22 Bookit Oy Ajanvarauspalvelu Managing recurring payments from mobile terminals
US11290878B2 (en) 2015-03-04 2022-03-29 Smartcom Labs Oy Components, system, platform and methodologies for mediating and provisioning services and product delivery and orchestrating, mediating and authenticating transactions and interactions

Also Published As

Publication number Publication date
DE19860908A1 (de) 2000-07-06
WO2000041102A3 (fr) 2000-12-14
CN1335969A (zh) 2002-02-13
DE29923428U1 (de) 2000-11-02
AU2533500A (en) 2000-07-24
EP1145176A2 (fr) 2001-10-17
JP2002534743A (ja) 2002-10-15

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