WO2000014662A1 - Systeme de passation de commande - Google Patents

Systeme de passation de commande Download PDF

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Publication number
WO2000014662A1
WO2000014662A1 PCT/GB1999/002815 GB9902815W WO0014662A1 WO 2000014662 A1 WO2000014662 A1 WO 2000014662A1 GB 9902815 W GB9902815 W GB 9902815W WO 0014662 A1 WO0014662 A1 WO 0014662A1
Authority
WO
WIPO (PCT)
Prior art keywords
user
terminal
user terminal
data
receiving
Prior art date
Application number
PCT/GB1999/002815
Other languages
English (en)
Inventor
David Frank Salter
Michael William Callow
Original Assignee
Fortoak Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Fortoak Limited filed Critical Fortoak Limited
Priority to EP99941757A priority Critical patent/EP1116146A1/fr
Priority to AU55253/99A priority patent/AU5525399A/en
Publication of WO2000014662A1 publication Critical patent/WO2000014662A1/fr

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • the invention relates to an ordering system, particularly a system for ordering consumables, such as stationery.
  • the present invention provides an improved ordering system which addresses these problems.
  • the invention provides an ordering system in which a portable data carrier, usually a card, stores information identifying one or more product (s) to be ordered. This information is read from the card when an order is to be made and sent to a central unit, usually the system manager, along with data indicating the quantity required.
  • This ordering system avoids the need for the specification, part number, UPC or EAN of the product required to be known by the user at the time of ordering.
  • the order may be made at any time of day, on any day of the week as it can be made even when no personnel are present at the system manager. Also, the system manager can immediately send a message back to the user terminal confirming that the order has been received.
  • Figure 1 shows the components making up a system according to a preferred embodiment of the invention
  • Figures 2A and 2B show a flow-chart of the operational program of a user terminal in the same embodiment.
  • FIG. 3 shows a flow-chart of the operational program of the system manager in the same embodiment.
  • the system comprises one or more user terminal (s) 10 (only one shown in Figure 1) and a central unit 12, called the system manager in Figure 1.
  • user terminals 10 only one shown in Figure 1
  • system manager the central unit 12
  • user terminals 10 there will be a substantial number of user terminals 10, which may be used simultaneously by different users in different retail outlets, but there need only be one system manager 20.
  • the user terminal is a card transaction apparatus in a retail outlet such as a Electronic Fund Transfer Point-of- Sale/Electronic Point-of-Sale (EFTPOS/EPOS) terminal or cashtill machine.
  • the terminal comprises processor means 14, means for reading a portable data carrier 15, a display 16, a keyboard 12, a receipt printer 11, a Terminal Adaptor (TA) 17, and a power supply 19, the connections of which are not shown to avoid undue complexity.
  • the TA 17 connects the processor 14 through a PSTN/0800 Bus 18 to an ISDN network 30.
  • the service manager 20 comprises an ethernet 21 on which a plurality of processors 21, 24 are connected.
  • the first processor 21 is connected via a Terminal Adaptor 23 (or Digital Service Unit) to the ISDN network 30.
  • This processor 21 has a memory for storing data files which contain, by reference to the card identification number, information on all card owners, such as each owner's credit history, order history and credit limit.
  • This processor is responsible for on-line ordering.
  • a Second processor 24 is used for all manual ordering, that is orders input to the processor 24 using a keyboard 25.
  • the user terminal (s) 10 communicate with the system manager 20 via the ISDN network 30 using X.25 packet transmission protocol.
  • the Terminal Adaptor is an X.25 pad.
  • a user wants to make an order, for example if they are down to the last roll of receipt paper for the printer 11 and need to order some more, the user presses a button on the keyboard 12 of the terminal 10 to initiate a transaction.
  • the display 16 displays a message indicating that the terminal is waiting for the user to swipe a card.
  • the user swipes a card through the reader 15, as if it was a credit or payment card.
  • the card is a magnetic stripe card, of the same size and format as a credit card, and has stored on it data defining the type of paper rolls used in the EFTPOS machine, and a customer identification code. These are read by the reader 15.
  • the display 16 requests the user to input the quantity of rolls of paper which are required. The user then waits until the order transaction is authorised by the system manager. The display then asks the user to press "Enter” to complete the transaction, and a receipt is then printed by the receipt printer 11. If the order is not authorised then an error message will be displayed with instructions to the user.
  • the terminal 10 is switched from its idle mode to its functional mode when it detects that a particular button on the keyboard 12 has been pressed, indicating that a transaction is being requested (step 201) .
  • the terminal displays a message on its display 16 requesting the user to swipe a data card (step 104) .
  • the terminal checks that the card has been read successfully (step 106) , and if not asks the user to swipe the card again. If it has been swiped successfully, the terminal displays a message asking the user to enter the quantity of the particular product required (step 108) .
  • the terminal dials the system manager (step 110) and transmits the order request, including the data read from the card and the quantity required.
  • the terminal 10 waits for the system manager to send back a response signal indicating whether or not the order is authorised (step 112) . If the response signal indicates the order is not authorised, then the terminal displays an error message indicating the reason why the order has not been accepted. Possible errors are shown in Table 1.
  • nnnnnnnnnnnnn referral telephone number.
  • the terminal If the response signal indicates the order is authorised, the terminal prompts the user to press the "Enter” key to complete the transaction (step 118) . If “Enter” is pressed (step 120) the terminal displays an "order complete” message (step 122) and prints a receipt acknowledging that the order has been made (step 124) . The terminal then reverts to idle mode (step 100) .
  • the terminal assumes the order is to be cancelled, and calls the system manager 20 to cancel the order (step 126) .
  • the system manager 20 When the system manager 20 receives a request for authorisation from a user terminal 10 it first checks whether the card identification code sent by the user terminal is listed in its file of identification codes (step 130) . If the code is not on this list then the system manager 20 sends a response signal back to the user terminal indicating that the order is not authorised and that the terminal should display error message number 1 (step 132) .
  • the system manager 20 checks whether the quantity of goods ordered by the user is below a predefined limit Y' set by the system manager for that user and which is stored in one of the data files of its first processor 21. If the amount being ordered is greater than the assigned limit, the system manager sends a response signal to the user terminal indicating that the order is not authorised and instructing the terminal to display error message number 2 (step 136) .
  • the processor 21 next checks the user' s account to see whether any previous orders have still not been paid for, or if the user has a history of bad debt (step 138). If the user's account is not acceptable the system manager sends a response signal to the user terminal indicating that the order is not authorised and instructing it to display error message number 5 (step 140) .
  • the system manager sends a response signal to the user terminal authorising the order (step 142) .
  • the system manager stores the details of the order (step 140) in the memory of processor 21.
  • the system manager then waits for more order requests from user terminals (step 146) .
  • the user card is a combined ordering card and payment card.
  • the system manager would carry out a financial transaction in payment for the goods ordered when it receives and authorises an order.
  • system manager may be connected on-line to a warehouse where the products being ordered are stored.
  • the system manager 20 forwards any orders received from user terminals directly to the warehouse.
  • the system manager could print the orders out into paper format, and deliver these to the warehouse.
  • the telephone network used need not be ISDN network, but may also be an analogue network, or a radio telephone network.
  • the invention provides a much more convenient ordering system. It allows a user to receive immediate confirmation that an order has been received. It also avoids the need for the user to have details about the product which he/she is ordering.

Abstract

L'invention concerne un système de passation de commande de produits comprenant une unité centrale et au moins un terminal utilisateur. Chaque terminal utilisateur comporte : un premier organe de traitement destiné à traiter des données ; un organe de lecture conçu pour lire les données relatives au produit provenant d'un support de données portable ; une interface utilisateur permettant à un utilisateur de saisir dans ledit terminal des instructions de commande ; un organe d'émission-réception destiné à transmettre un signal de commande représentant les instructions susmentionnées et les données relatives au produit ayant été lues, ainsi qu'un code d'identification permettant d'identifier le terminal utilisateur concerné, cet organe recevant par ailleurs les signaux de réponse envoyés par ladite unité centrale à ce terminal utilisateur ; et une source d'alimentation destinée à alimenter le terminal. L'unité centrale renferme des organes de traitement pour traiter les données, une mémoire permettant par ailleurs à ces organes de recevoir et de mémoriser ces données. Des organes d'émission-réception sont en outre destinés à recevoir les signaux de commande envoyés par les terminaux utilisateurs, et à envoyer des signaux de réponse à ces terminaux utilisateurs. Le système de passation de commande de cette invention est donc nettement plus pratique, dans la mesure où il permet à un utilisateur de recevoir immédiatement la confirmation qu'une commande a bien été reçue, et où il évite à cet utilisateur d'avoir à demander des détails sur le produit qu'il/elle a commandé.
PCT/GB1999/002815 1998-09-04 1999-08-26 Systeme de passation de commande WO2000014662A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
EP99941757A EP1116146A1 (fr) 1998-09-04 1999-08-26 Systeme de passation de commande
AU55253/99A AU5525399A (en) 1998-09-04 1999-08-26 Ordering system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GB9819391.5 1998-09-04
GB9819391A GB2341255B (en) 1998-09-04 1998-09-04 Odering system

Publications (1)

Publication Number Publication Date
WO2000014662A1 true WO2000014662A1 (fr) 2000-03-16

Family

ID=10838399

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/GB1999/002815 WO2000014662A1 (fr) 1998-09-04 1999-08-26 Systeme de passation de commande

Country Status (4)

Country Link
EP (1) EP1116146A1 (fr)
AU (1) AU5525399A (fr)
GB (1) GB2341255B (fr)
WO (1) WO2000014662A1 (fr)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FR2819127A1 (fr) * 2001-01-02 2002-07-05 Smart Design Procede et installation de securisation de transactions a distance par confirmation de transaction
WO2004049218A2 (fr) * 2002-11-27 2004-06-10 Tc Comm Plc Procedes et appareil de vente sur internet

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2362979A (en) * 2000-06-02 2001-12-05 Nokia Mobile Phones Ltd Enabling provision of goods or services

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5047614A (en) * 1989-01-23 1991-09-10 Bianco James S Method and apparatus for computer-aided shopping
GB2258749A (en) * 1991-08-14 1993-02-17 Andrew Freer Data processing and handling system
US5640002A (en) * 1995-08-15 1997-06-17 Ruppert; Jonathan Paul Portable RF ID tag and barcode reader

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH06503218A (ja) * 1991-04-16 1994-04-07 バラス，ジョン 遠隔場所から注文を行うための方法及び装置
US5324922A (en) * 1993-02-25 1994-06-28 Verifone, Inc. Apparatus and method for managing transactions
NO301447B1 (no) * 1994-10-12 1997-10-27 Mekatronikk As System for omsetning av forbruksvarer

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5047614A (en) * 1989-01-23 1991-09-10 Bianco James S Method and apparatus for computer-aided shopping
GB2258749A (en) * 1991-08-14 1993-02-17 Andrew Freer Data processing and handling system
US5640002A (en) * 1995-08-15 1997-06-17 Ruppert; Jonathan Paul Portable RF ID tag and barcode reader

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FR2819127A1 (fr) * 2001-01-02 2002-07-05 Smart Design Procede et installation de securisation de transactions a distance par confirmation de transaction
WO2004049218A2 (fr) * 2002-11-27 2004-06-10 Tc Comm Plc Procedes et appareil de vente sur internet
WO2004049218A3 (fr) * 2002-11-27 2004-07-29 Tc Comm Plc Procedes et appareil de vente sur internet

Also Published As

Publication number Publication date
GB9819391D0 (en) 1998-10-28
GB2341255B (en) 2003-08-06
AU5525399A (en) 2000-03-27
GB2341255A (en) 2000-03-08
EP1116146A1 (fr) 2001-07-18

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