US7894596B2 - Systems and methods for providing language interpretation - Google Patents
Systems and methods for providing language interpretation Download PDFInfo
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- US7894596B2 US7894596B2 US11/532,018 US53201806A US7894596B2 US 7894596 B2 US7894596 B2 US 7894596B2 US 53201806 A US53201806 A US 53201806A US 7894596 B2 US7894596 B2 US 7894596B2
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- Prior art keywords
- caller
- language interpretation
- language
- business
- interpreter
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/085—Payment architectures involving remote charge determination or related payment systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
- H04M2203/2061—Language aspects
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- Business, Economics & Management (AREA)
- Accounting & Taxation (AREA)
- Engineering & Computer Science (AREA)
- Finance (AREA)
- Strategic Management (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
Abstract
Description
Claims (35)
Priority Applications (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US11/532,018 US7894596B2 (en) | 2005-09-13 | 2006-09-14 | Systems and methods for providing language interpretation |
PCT/US2007/078242 WO2008033900A2 (en) | 2006-09-14 | 2007-09-12 | Language interpretation service for incoming caller |
AU2007296511A AU2007296511A1 (en) | 2006-09-14 | 2007-09-12 | Language interpretation service for incoming caller |
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US11/226,526 US7792276B2 (en) | 2005-09-13 | 2005-09-13 | Language interpretation call transferring in a telecommunications network |
US11/277,318 US8023626B2 (en) | 2005-09-13 | 2006-03-23 | System and method for providing language interpretation |
US11/532,018 US7894596B2 (en) | 2005-09-13 | 2006-09-14 | Systems and methods for providing language interpretation |
Related Parent Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US11/277,318 Continuation-In-Part US8023626B2 (en) | 2005-09-13 | 2006-03-23 | System and method for providing language interpretation |
Publications (2)
Publication Number | Publication Date |
---|---|
US20070121903A1 US20070121903A1 (en) | 2007-05-31 |
US7894596B2 true US7894596B2 (en) | 2011-02-22 |
Family
ID=39184540
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US11/532,018 Active 2026-06-07 US7894596B2 (en) | 2005-09-13 | 2006-09-14 | Systems and methods for providing language interpretation |
Country Status (3)
Country | Link |
---|---|
US (1) | US7894596B2 (en) |
AU (1) | AU2007296511A1 (en) |
WO (1) | WO2008033900A2 (en) |
Cited By (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20070050306A1 (en) * | 2005-08-24 | 2007-03-01 | Mci, Inc. | Systems and methods for providing interpretation services |
US20100061544A1 (en) * | 2004-05-12 | 2010-03-11 | At&T Intellectual Property I, L.P. | System, method and software for transitioning between speech-enabled applications using action-object matrices |
US8175244B1 (en) | 2011-07-22 | 2012-05-08 | Frankel David P | Method and system for tele-conferencing with simultaneous interpretation and automatic floor control |
US8380504B1 (en) * | 2010-05-06 | 2013-02-19 | Sprint Communications Company L.P. | Generation of voice profiles |
US8477915B1 (en) * | 2012-10-01 | 2013-07-02 | Google Inc. | System and method for enforcing a recording preference |
US8644457B1 (en) | 2012-10-01 | 2014-02-04 | Google Inc. | System and method for enforcing a recording preference |
US9031827B2 (en) | 2012-11-30 | 2015-05-12 | Zip DX LLC | Multi-lingual conference bridge with cues and method of use |
US10922497B2 (en) * | 2018-10-17 | 2021-02-16 | Wing Tak Lee Silicone Rubber Technology (Shenzhen) Co., Ltd | Method for supporting translation of global languages and mobile phone |
Families Citing this family (15)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8023626B2 (en) | 2005-09-13 | 2011-09-20 | Language Line Services, Inc. | System and method for providing language interpretation |
US7894596B2 (en) * | 2005-09-13 | 2011-02-22 | Language Line Services, Inc. | Systems and methods for providing language interpretation |
US7792276B2 (en) | 2005-09-13 | 2010-09-07 | Language Line Services, Inc. | Language interpretation call transferring in a telecommunications network |
US7773738B2 (en) * | 2006-09-22 | 2010-08-10 | Language Line Services, Inc. | Systems and methods for providing relayed language interpretation |
WO2009055553A1 (en) * | 2007-10-23 | 2009-04-30 | Real Time Translation, Inc. | On-demand, real-time interpretation system and method |
US20100205074A1 (en) * | 2009-02-06 | 2010-08-12 | Inventec Corporation | Network leasing system and method thereof |
US20120143592A1 (en) * | 2010-12-06 | 2012-06-07 | Moore Jr James L | Predetermined code transmission for language interpretation |
EP2677487A4 (en) * | 2011-02-15 | 2016-07-06 | Fujitsu Ltd | Operator selection device, operator selection program, and operator selection method |
US11503161B2 (en) | 2018-12-11 | 2022-11-15 | Nec Corporation | Processing system, processing method, and non-transitory storage medium |
US20210117882A1 (en) | 2019-10-16 | 2021-04-22 | Talkdesk, Inc | Systems and methods for workforce management system deployment |
US11736615B2 (en) | 2020-01-16 | 2023-08-22 | Talkdesk, Inc. | Method, apparatus, and computer-readable medium for managing concurrent communications in a networked call center |
US11677875B2 (en) | 2021-07-02 | 2023-06-13 | Talkdesk Inc. | Method and apparatus for automated quality management of communication records |
US11856140B2 (en) | 2022-03-07 | 2023-12-26 | Talkdesk, Inc. | Predictive communications system |
US11736616B1 (en) | 2022-05-27 | 2023-08-22 | Talkdesk, Inc. | Method and apparatus for automatically taking action based on the content of call center communications |
US11943391B1 (en) | 2022-12-13 | 2024-03-26 | Talkdesk, Inc. | Method and apparatus for routing communications within a contact center |
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-
2006
- 2006-09-14 US US11/532,018 patent/US7894596B2/en active Active
-
2007
- 2007-09-12 WO PCT/US2007/078242 patent/WO2008033900A2/en active Application Filing
- 2007-09-12 AU AU2007296511A patent/AU2007296511A1/en not_active Abandoned
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US20070121903A1 (en) | 2007-05-31 |
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