JP2003069720A - Communication method and communication control device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a communication method for enabling tripartite speaking by automatically selecting a suitable interpreter when making a telephone call to a party speaking in a different language. SOLUTION: Access is performed from a telephone set 12 to a server device 30 and corresponding to the access from the telephone set 12, based on the data provided by the relevant access and prescribed rule data, the server device 30 specifies at least one of PC 10- 1 to 10- n. Then, a communication path is established between the relevant specified PC and the telephone set 12, a PC 11 is specified to the server device 30 by the specified PC 10- 1, and a communication path is established by the server device 30 so that tripartite speaking can be performed among the PC 10- 1, the PC 11 and the telephone set 12.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a communication method and a communication control which enable a suitable interpreter to be automatically selected to make a three-party call when making a call to a partner who uses a different language. Regarding the device.

[0002]

2. Description of the Related Art For example, when visiting a foreign country, there are cases where the language of the visited country cannot be spoken. In such a case, for example, for a predetermined limited language and contents, a consultation service by an operator who can use the language is provided. Conventionally, such an operator normally waits at an office of an organization that provides the service.

[0003]

However, the above-mentioned conventional service has a problem that it is difficult to always have a sufficient number of operators who can deal with various languages in the office. Also, for example, when a foreigner wants to call the police or hospital, the operator can tell the police or the hospital what the foreigner said, but between the foreigner and the police or hospital, There is a problem that it is not possible to proceed with the conversation in real time.

The present invention has been made in view of the above-mentioned problems of the prior art. When making a call to a partner who uses a different language, an appropriate interpreter is automatically selected to make a three-way call. An object of the present invention is to provide a communication method and a communication control device that enable the communication.

[0005]

In order to solve the above-mentioned problems of the prior art and achieve the above-mentioned object, the communication method of the first invention comprises a plurality of first communication devices and a second communication device. A communication method using a device, a third communication device, and a communication control device, wherein the second communication device accesses the communication control device, and the communication control device is controlled by the second communication device. Of at least one first communication device among the plurality of first communication devices based on the data obtained by the access and predetermined rule data according to the access, and the specified first A communication path between the second communication device and the second communication device, the specified first communication device specifies the third communication device to the communication control device, and the communication control device , At least the specified third And communication apparatus, the first communication device the identified establishes a communication path to allow three-way communication between said second communication device.

Further, in the communication method of the first invention, preferably, the communication control device uses, for each of a plurality of languages, the first communication device used by an interpreter of the language on the communication network. The rule data indicating identification data used for identification is stored, and the communication control device,
Upon receiving access from the second communication device, a message asking which language to select from among the plurality of languages is output to the second communication device by voice, the rule data is referred to, and the message Corresponding to the language, the identification data corresponding to the language selected by the second communication device is specified, and a communication path is established with the first communication device via a communication network based on the specified identification data. Establish.

Further, in the communication method of the first invention, preferably, the communication control device further indicates, for each of the plurality of interpreters, a rule indicating time zone data in which the interpreter permits the interpreter to interpret. When storing the data, when the communication control device receives an access from the second communication device, the communication control device specifies the identification data based on the time of the access and the time zone data indicated by the rule data. .

The communication control device of the second invention is a communication control device for controlling communication between a plurality of first communication devices, a second communication device and a third communication device, wherein Storage means for storing rule data indicating a connection relationship between the first communication device and the second communication device, and data obtained by the access according to the access from the second communication device. And at least one of the plurality of first communication devices based on the rule data
A third communication device specified by at least the first communication device, wherein the communication device is specified, and a communication path is established between the specified first communication device and the second communication device. And a communication control unit that establishes a communication path so that a three-way call can be made between the specified first communication device and the second communication device.

A communication method according to a third invention is a communication method using a plurality of first communication devices, second communication devices, third communication devices and communication control devices, wherein the second communication device comprises: A communication device accesses the communication control device, and the communication control device communicates a communication path between the second communication device and the third communication device in response to an access from the second communication device. To establish the second communication device or the third communication device.
The at least one first communication device among the plurality of first communication devices based on the data received from the communication device and the predetermined rule data, and the communication control device determines at least the specified first communication device. A communication path is established between the first communication device, the second communication device, and the third communication device so that a three-party call can be made.

A communication control device according to a fourth aspect of the present invention is a communication control device for controlling communication among a plurality of first communication devices, second communication devices and third communication devices. Storage means for storing rule data defining a rule for specifying the first communication device to call when communication is performed between the second communication device and the third communication device; In response to an access from the second communication device, a communication path between the second communication device and the third communication device is established and received from the second communication device or the third communication device. At least one first communication device among the plurality of first communication devices is specified based on data and the rule data, and at least the specified first communication device and the second communication device; , A three-way call with the third communication device And a communication control means for establishing a communication path as possible.

[0011]

DETAILED DESCRIPTION OF THE INVENTION A communication system according to an embodiment of the present invention will be described below. First Embodiment FIG. 1 is an overall configuration diagram of a communication system 1 of the present embodiment. As shown in FIG. 1, the communication system 1 includes, for example, P
C10_1 to 10_n, PC (Personal Computer) 1
1, a telephone 12 and a server device 30. PC1
0_1 to 10_n are used, for example, by interpreters 20_1 to 20_n who interpret in a designated language among a plurality of languages. Here, the PCs 10_1 to 10_n correspond to the first communication device of the present invention, and the PC 11 is the third communication device of the present invention.
The telephone 12 corresponds to the second communication device of the present invention, and the server device 30 corresponds to the communication control device of the present invention.

In this embodiment, the interpreter 20_1 interprets, for example, in English. In addition, interpreters 20_2-20_
For example, n translates a designated language among German, French, and the like in addition to English. PC11 is
For example, it is placed in the police and used by the police personnel 21. The telephone 12 is, for example, a public telephone,
Used by foreigners 22. In this embodiment, the foreigner 22
Speaks English, for example. PC10_1 to 10_n, P
The C11 and the server device 30 are connected via the Internet 25. In addition, the telephone 12 and the server device 30
Are connected to each other via the public telephone network 26. Telephone 12
Is a fixed-line telephone such as a public telephone, home, mobile phone, P
It is a telephone such as an HS (Personal Handy Phone).

The respective constituent elements shown in FIG. 1 will be described below. [PC10_1 to 10_n, PC11] FIG.
It is a functional block diagram of PC10_1 to 10_n and PC11 shown in FIG. As shown in FIG. 2, PC10_1
-10_n and PC 11 are, for example, the communication interface unit 41, the storage unit 42, the microphone 43, and the operation button 4.
4, a display unit 45, a speaker 46, an audio digitization processing unit 47, and a control unit 48. The communication interface unit 41 is an interface that is connected to the Internet 25 and exchanges data with the PC 11 and the server device 30. The storage unit 42 includes the audio digitization processing unit 4
7 and data required for the processing of the control unit 48 are stored.

The microphone 43 is used by the corresponding interpreter 20_1.
20_n and the voices of police personnel 21 are input.
The operation buttons 44 are buttons, a mouse, a touch panel, etc., and are used by the interpreters 20_1 to 20_n and the police personnel 2
A predetermined instruction corresponding to the operation 1 is input. Display unit 45
Is a display such as a liquid crystal display. The speaker 46 is
The audio output according to the audio signal generated by the control unit 48 is performed. The audio digitization processing unit 47 converts analog audio input from the microphone 43 into digital audio data. Further, the audio digitization processing unit 47 converts the digital audio data generated by the control unit 48 into an analog audio signal and outputs the analog audio signal to the speaker 46.

The control unit 48 controls the corresponding PCs 10_1 to 1-1.
0_n and the processing of the PC 11 are collectively controlled.

[Server Device 30] FIG. 3 shows the server device 3.
It is a functional block diagram of 0. As shown in FIG. 3, the server device 30 includes, for example, the Internet communication I / F unit 5
1, public telephone communication I / F section 52, A / D conversion section 53, D
The A / A conversion unit 54, the guidance voice output unit 55, the storage unit 56, and the communication control unit 57 are included. Here, the storage unit 56 corresponds to the storage unit of the present invention, the communication control unit 57 corresponds to the communication control unit of the present invention, and the guidance voice output unit 55 corresponds to the voice output unit of the present invention.

The Internet communication I / F unit 51 is an interface that is connected to the Internet 25 and exchanges data with the PCs 10_1 to 10_n and the server device 30 via the Internet 25. The public telephone communication I / F unit 52 is an interface that is connected to the public telephone network 26 and exchanges analog voice signals with the telephone 12 via the public telephone network 26.

The A / D converter 53 converts an analog voice signal into digital voice data. D / A converter 54
Converts digital voice data into an analog voice signal.

The guide voice output unit 55 outputs, for example, a guide voice asking which language is to be selected, to the public telephone communication I / F.
The data is output to the telephone 12 via the unit 52 and the public telephone network 26.

The storage unit 56 stores data used for the processing of the communication control unit 57, such as the connection rule data 60. The connection rule data 60 corresponds to the rule data of the present invention. FIG. 4 is a diagram for explaining an example of the connection rule data 60. As shown in FIG. 4, the connection rule data 60 has table data 70 to 73. The table data 70 is a language and table data 71, 7 corresponding to the language.
This is data that is associated with the 2,73 pointers.
In the example shown in FIG. 4, the table data 70 is English and the table data 7
The correspondence between the pointer 1 and the pointer of German and the table data 72, and the pointer of French and the pointer of the table data 73 are shown. The table data 71 is, for each interpreter who interprets in English, the name of the interpreter, the service hours, the IP address of the PC used by the interpreter (identification data of the present invention), and whether the interpreter is paid or free. The data indicating whether or not the process is performed and the data indicating the special item are shown in association with each other. Further, the table data 72 shows, for each interpreter who interprets in German, the name of the interpreter, service hours,
The IP address of the PC used by the interpreter, data indicating whether the interpreter is paid or free, and data indicating special notes are shown in association with each other. Further, the table data 73 is data indicating, for each interpreter who interprets in French, the name of the interpreter, the service hours, the IP address of the PC used by the interpreter, and whether the interpreter is paid or free. , And data indicating special notes are shown in association with each other. The table data 7 shown in FIG.
1, 72, 73 may also have, as entries, the country in which the interpreter is located, the specialized field for interpreting, and the like.

The communication control unit 57 centrally controls the processing of the server device 30. As will be described later, the communication control unit 57 uses the connection rule data 60 to identify the interpreters 20_1 to 20_n who participate in the three-party call. At this time, the communication control unit 57 identifies the most appropriate interpreter based on the data obtained from the PC 11 and the telephone 12 based on a predetermined rule. The predetermined rule includes, for example, the time when access is received from the PC 11 or the telephone 12, the characteristic of the institution to which the telephone 12 attempts to call, and the like. Further, in the case of an interpreter for a criminal, in order to avoid connection with a criminal organization, a predetermined rule is defined so that the same interpreter cannot be assigned multiple times to the same criminal. The opening of the conference room described above by the communication control unit 57 is performed according to the procedure defined by the IP telephony VOIP (H.450 protocol or the like).

An operation example of the communication system 1 shown in FIG. 1 will be described below. [First Operation Example] FIG. 5 is a diagram for explaining an operation example of the communication system 1 shown in FIG. The first operation example is an operation example corresponding to the first and second inventions. Step ST1: The foreigner 22 accesses (transmits) the server device 30 from the telephone 12 such as a public telephone via the public telephone network 26.

Step ST2: In response to the access in step ST1, the guide voice output unit 55 of the server device 30 shown in FIG. 3 outputs a guide voice asking, for example, which language to select, a public telephone communication I / F unit. 52 to public telephone network 26
Output to the telephone 12 via. And foreigner 22
However, for example, the telephone 12 is operated to specify the language to be selected, and the data is transmitted to the server device 30 via the public telephone network 26. The process of step ST2 is, for example,
When the server device 30 has a voice recognition unit, the voice recognition unit may perform voice recognition of the content spoken by the foreigner 22, and the language type may be automatically recognized based on the recognition result.

Step ST3: Server device 3 shown in FIG.
The communication control unit 57 of 0 refers to the connection rule data 60 stored in the storage unit 56 and uses the table data 70 to obtain the pointer corresponding to the language selected in step ST2.
Then, the communication control unit 57 uses the obtained pointer to access the corresponding table data 71 to 73, and identifies the PC 10_1 to 10_n whose time corresponding to the access from the public telephone network 26 is within the service time zone. And obtain its IP address. In the present embodiment, the communication control unit 57 obtains the IP address of the PC 10_1 in the above operation.

Step ST4: Based on the IP address obtained in step ST3, the communication control section 57 of the server device 30 interprets from the Internet communication I / F section 51 to the PC 10_1 via the Internet 25, for example. The request message is transmitted, and the voice and image corresponding to the message are output to the speaker 46 and the display unit 45 of the PC 10_1. And interpreter 20_1
When accepting the interpreter, for example, the operating button 44 of the PC 10_1 is operated, and accordingly the PC 10_1 is operated.
Transmits an answer indicating acceptance from the communication interface unit 41 to the server device 30 via the Internet 25.
When the communication control unit 57 of the server device 30 receives the reply indicating acceptance from the PC 10_1, the communication control unit 57 establishes a communication path between the PC 10_1 and the telephone 12 via the Internet 25 and the public telephone network 26. At this time, the communication control unit 57
Establishes a communication path called a conference room between the PC 10_1 and the telephone 12 so that three or more users can talk. Further, the communication control unit 57, for example, converts the digital voice data received from the PC 10_1 via the Internet 25 into an analog signal by the D / A conversion unit 54, and transmits it to the telephone 12 via the public telephone network 26. The communication control unit 57 also converts analog voice data received from the telephone set 12 via the public telephone network 26 into digital data by the A / D conversion unit 53, and transmits the digital voice data to the PC 10_1 via the Internet 25. With this, the interpreter 20_
1 and the foreigner 22 have a conversation in a language designated by the foreigner 22, and the foreigner 22 becomes the interpreter 20_1.
Communicate the request of foreigner 22.

Step ST5: The interpreter 20_1 has a conversation with the foreigner 22 and operates the operation button 44 of the PC 10_1 shown in FIG. Data designating a certain PC 11 is transmitted from the communication interface unit 41 to the server device 30 via the Internet 25. The data transmitted from the PC 10_1 to the server device 30 is, for example, the IP of the PC 11.
It may be an address or may indicate the characteristics of the other party who makes a three-way call such as police.

Step ST6: Server device 3 shown in FIG.
Based on the data received from the PC 10_1 in step ST5, 0 transmits a message requesting a call from the communication interface unit 41 to the PC 11 via the Internet 25, and also via the Internet 25 and the public telephone network 26. , A communication line is established between the PC 10_1, the PC 11 and the telephone 12 so that a three-party call can be made. That is, the session is established by calling the PC 11 from the conference room established between the PC 10_1 and the telephone 12. At this time, the communication control unit 57, for example,
After synthesizing the digital audio data received from the PC 10_1 and the PC 11 via the Internet 25, D
The A / A converter 54 converts the analog signal into an analog signal, and the public telephone network 26
To the telephone 12 via. In addition, the communication control unit 57
Is, for example, digital voice data received from the PC 11 via the Internet 25 and analog voice data received from the telephone 12 via the public telephone network 26.
After being combined with the digitally converted data by the / D converter 53, the data is transmitted to the PC 10_1 via the Internet 25. In addition, the communication control unit 57 uses, for example, the digital audio data received from the PC 10_1 via the Internet 25 and the analog audio data received from the telephone 12 via the public telephone network 26 to be digitalized by the A / D conversion unit 53. After being combined with the converted data, the data is transmitted to the PC 11 via the Internet 25. As a result, the interpreter 20_1, police officer 21 and foreigner 22
Call is now possible, and with the police personnel 21 who speak in Japanese,
Simultaneous interpretation of conversation with foreigner 22 who speaks English is done by interpreter 20_1.

[Second Operation Example] FIG. 6 is a diagram for explaining an operation example of the communication system 1 shown in FIG. The second operation example is an operation example corresponding to the third and fourth inventions. Step ST11: The foreigner 22 accesses (transmits) the server device 30 from the telephone 12 such as a public telephone via the public telephone network 26.

Step ST12: In response to the access in step ST11, the communication control section 57 of the server device 30 shown in FIG. 3 automatically connects the communication path between the PC 11 and the telephone 12. At this time, the server device 30 is
A communication path is established between 1 and the telephone 12 in a form called a conference room in which three or more users can talk. Further, under the control of the communication control unit 57 shown in FIG. 3, analog voice data received from the telephone 12 via the public telephone network 26 is converted into digital data by the A / D conversion unit 53, and this digital voice data is transferred to the Internet. P through 25
Sent to C11. Further, under the control of the communication control unit 57, the digital voice data received via the Internet 25 is converted into analog by the D / A conversion unit 54,
This analog voice data is transmitted to the telephone 12 via the public telephone network 26.

Step ST13: The police officer 21 selects a language used by the foreigner 22 through a conversation with the foreigner 22 and, for example, by using the operation button 44 of the PC 11 shown in FIG. To the server device 30. When the server device 30 has a voice recognition unit, the voice recognition unit performs voice recognition on the content spoken by the foreigner 22, and the language type is automatically recognized based on the recognition result. Good. The language may be specified by the telephone 12 to the server device 30 according to the operation of the foreigner 22.

Step ST14: The communication control unit 57 of the server device 30 shown in FIG. 3 refers to the connection rule data 60 stored in the storage unit 56 and uses the table data 70 to correspond to the language selected in step ST13. Get a pointer to do. Then, the communication control unit 57 uses the obtained pointer to access the corresponding table data 71 to 73, and identifies the PC 10_1 to 10_n whose time corresponding to the access from the public telephone network 26 is within the service time zone. And that I
Get P address. In this embodiment, the communication control unit 57
Acquires the IP address of the PC 10_1 in the above operation.

Step ST15: Based on the IP address obtained in step ST14, the communication control section 57 of the server device 30 interprets from the Internet communication I / F section 51 to the PC 10_1 via the Internet 25, for example. The request message is transmitted, and the voice and image corresponding to the message are output to the speaker 46 and the display unit 45 of the PC 10_1. And interpreter 20_1
When accepting the interpreter, for example, the operating button 44 of the PC 10_1 is operated, and accordingly the PC 10_1 is operated.
Transmits an answer indicating acceptance from the communication interface unit 41 to the server device 30 via the Internet 25.
When the communication control unit 57 of the server device 30 receives the response indicating acceptance from the PC 10_1, the internet 25 and the public telephone network are provided so that the interpreter 20_1, the police officer 21 and the foreigner 22 can make a three-way call. A communication path is established between the PC 10_1, the PC 11 and the telephone 12 via the communication terminal 26. That is, the session is established by calling the PC 10_1 from the conference room established between the PC 11 and the telephone 12. At this time, the communication control unit 57 uses, for example, the PC 10_1 and the PC 1 via the Internet 25.
After synthesizing the digital voice data received from 1 and 1, they are converted into analog by the D / A converter 54 and transmitted to the telephone 12 via the public telephone network 26. In addition, the communication control unit 57 uses, for example, the PC 1 via the Internet 25.
Digital voice data received from 1 and public telephone network 2
After synthesizing analog voice data received from the telephone set 12 via the A / D converter 53 into digital data, the PC 10_
Send to 1. Further, the communication control unit 57, for example, receives digital voice data received from the PC 10_1 via the Internet 25 and the telephone 1 via the public telephone network 26.
Analog voice data received from the A / D converter 5
After being combined with the data converted into digital in 3, the data is transmitted to the PC 11 via the Internet 25. This enables three-way calling between interpreter 20_1, police officer 21 and foreigner 22, and police officer 2 who speaks in Japanese 2
Simultaneous interpretation of the conversation between 1 and a foreigner 22 who speaks English is done by interpreter 20_1.

As described above, according to the communication system 1, the interpreters 20_1 to 20_n have a conversation between the police officer 21 and the foreigner 22 without being restricted by the place where the interpreters 20_1 to 20_n are located. Can interpret at the same time.
Further, according to the communication system 1, the connection rule data 60
By selecting the interpreters 20_1 to 20_n using, the interpreter is automatically selected in consideration of the language used by the foreigner 22 and the circumstances of the interpreter, and the session is held on the PC of the interpreter. be able to. In addition, the communication system 1
According to the above, by configuring the server device 30 as described above, a three-way call via the Internet 25 and the analog public telephone network 26 becomes possible.

The present invention is not limited to the above embodiment. For example, in the above-described embodiment, the police-related person 21 is exemplified as the user of the PC 11, but this is not particularly limited, and may be a person concerned such as a fire station, a hospital, and a government office. In the above-described embodiment, the PC 11 is connected to the Internet 25, and the telephone 12 is the public telephone network 2.
6, the PC 11 and the telephone 12 are connected to the Internet 25 and the public telephone network 2.
6 may be connected. The police officer 21 may use a telephone instead of the PC 11. Moreover, the PC 11 and the telephone may be connected to either the Internet or a public telephone network.

In the above-described embodiment, the case where an interpreter is provided has been illustrated, but the present invention is, for example, an interpreter 20_1.
Instead of ~ 20_n, experts in various fields are using PC10
By using _1 to 10_n and defining the assignment rule of each expert by the connection rule data 60 shown in FIG. 4, it can be applied to various consultation service businesses such as legal consultation and medical consultation.

Further, when the telephone 12 is in a remote place where it is not possible to make a direct call to the server device 30, in the case of a general analog line telephone, the telephone 12 makes a session with the server device 30 through the gateway.

Further, in the above-mentioned embodiment, the case of making a three-party call is illustrated, but the present invention can be applied to a case where four or more parties make a call.

[0038]

As described above, according to the present invention,
It is possible to provide a communication method and a communication control device capable of automatically selecting an appropriate interpreter and making a three-way call when making a call to a partner who uses a different language.

[Brief description of drawings]

FIG. 1 is an overall configuration diagram of a communication system according to an embodiment of the present invention.

FIG. 2 is a functional block diagram of a PC used by the interpreter shown in FIG.

FIG. 3 is a functional block diagram of the server device shown in FIG.

FIG. 4 is a diagram for explaining the connection rule data shown in FIG.

FIG. 5 is a diagram for explaining a first operation example of the communication system shown in FIG.

FIG. 6 is a diagram for explaining a second operation example of the communication system shown in FIG.

[Description of Codes] 1 ... Communication system, 10_1 to 10_n, 11 ... PC,
12 ... Telephone, 20_1 to 20_n ... Interpreter, 21 ... Police officer, 22 ... Foreigner, 23 ... Service provider, 25
... Internet, 26 ... Public telephone network, 41 ... Communication interface section, 42 ... Storage section, 43 ... Microphone, 44 ... Operation button, 45 ... Display section, 46 ... Speaker, 47 ... Voice digitization processing section, 48 ... Control section , 51 ... Internet communication I / F section, 52 ... Public telephone communication I / F section, 53 ...
A / D conversion unit, 54 ... D / A conversion unit, 55 ... Guidance voice output unit, 57 ... Communication control unit, 60 ... Connection rule data

   ─────────────────────────────────────────────────── ─── Continued front page    (72) Inventor Hiroshi Nagata             3-7-22 Yotsuya, Saitama City, Saitama Prefecture F-term (reference) 5K015 JA01 JA10                 5K024 AA52 FF03 FF05                 5K101 KK07 LL01 LL02 MM07 NN21                       RR11 UU19 VV07

Claims (12)

[Claims] 1. A plurality of first communication devices, a second communication device,
A communication method using a third communication device and a communication control device, wherein the second communication device accesses the communication control device, and the communication control device accesses from the second communication device. According to the above, the at least one first communication device among the plurality of first communication devices is specified based on the data obtained by the access and the predetermined rule data, and the specified first communication is performed. Establishing a communication path between a device and the second communication device, the specified first communication device specifies a third communication device to the communication control device, the communication control device, at least A communication method for establishing a communication path so that a three-way call can be made between the specified third communication device, the specified first communication device, and the second communication device. 2. The rule, wherein the communication control device indicates, for each of a plurality of languages, identification data used to identify the first communication device used by an interpreter of the language on the communication network. When storing data, the communication control device outputs a message to the second communication device by voice, when receiving access from the second communication device, asking which language is selected from the plurality of languages. Then, the rule data is referred to, the identification data corresponding to the language selected by the second communication device in accordance with the message is specified, and the identification data corresponding to the language is specified via the communication network based on the specified identification data. The communication method according to claim 1, wherein a communication path is established with one communication device. 3. The communication control device stores, for each of the plurality of interpreters, rule data further indicating time zone data permitted by the interpreter to interpret, and the communication control device stores the rule data. The communication method according to claim 2, wherein when the access is received from the second communication device, the identification data is specified based on the time when the access is received and the time zone data indicated by the rule data. 4. A communication control device for controlling communication among a plurality of first communication devices, a second communication device and a third communication device, wherein the plurality of first communication devices and the second communication device are provided. A storage unit for storing rule data indicating a connection relationship with the communication device, and a plurality of the plurality of units based on the data obtained by the access and the rule data in response to the access from the second communication device. At least one first communication device among the first communication devices, and establishes a communication path between the specified first communication device and the second communication device, and at least the first communication device. A third communication device specified by the first communication device; and the specified first communication device,
A communication control device having communication control means for establishing a communication path so that a three-way call can be made with the second communication device. 5. When the access is received from the second communication device, a voice output unit that outputs a message to the second communication device by voice to ask which language of a plurality of languages to select is further provided. The storage means stores, for each of a plurality of languages, the rule data indicating identification data for identifying, on the communication network, the first communication device used by the interpreter of the language, Upon receiving access from the second communication device, the control unit refers to the rule data, specifies the identification data corresponding to the language selected by the second communication device according to the message, and specifies the identification data. The communication control device according to claim 4, wherein the first communication device that establishes a communication path with the second communication device via a communication network is specified based on the identified data. 6. The storage means stores, for each of the plurality of interpreters, rule data further indicating time zone data for which the interpreter is permitted to interpret, and the communication control means comprises: The communication control device according to claim 5, wherein when the access is received from the second communication device, the identification data is specified based on the time when the access is received and the time zone data indicated by the rule data. 7. A plurality of first communication devices, a second communication device,
A communication method using a third communication device and a communication control device, wherein the second communication device accesses the communication control device, and the communication control device allows access from the second communication device. Accordingly, a communication path is established between the second communication device and the third communication device, and the data received from the second communication device or the third communication device and the predetermined rule data are set. Based on at least one first communication device among the plurality of first communication devices based on the communication control device, the communication control device at least the specified first communication device, the second communication device, A communication method for establishing a communication path so that a three-way call can be made with the third communication device. 8. The rule, wherein the communication control device indicates, for each of a plurality of languages, identification data used to identify the first communication device used by an interpreter of the language on the communication network. When storing data, the communication control device outputs a message to the second communication device by voice, when receiving access from the second communication device, asking which language is selected from the plurality of languages. Then, referring to the rule data, the identification data corresponding to the language selected by the second communication device is specified according to the message, and the communication is performed via the communication network based on the specified identification data. The communication method according to claim 7, wherein a route is established. 9. The communication control device stores, for each of the plurality of interpreters, rule data further indicating time zone data permitted by the interpreter to interpret, and the communication control device comprises: The communication method according to claim 8, wherein when the access is received from the second communication device, the identification data is specified based on a time when the access is received and time zone data indicated by the rule data. 10. A communication control device for controlling communication between a plurality of first communication devices, second communication devices, and third communication devices, wherein the second communication device and the third communication device. Storage means for storing rule data defining rules for specifying the first communication device to call when communication is being performed with the device; , Establishing a communication path between the second communication device and the third communication device, and based on the data received from the second communication device or the third communication device and the rule data, At least one first communication device is specified from among a plurality of first communication devices, and at least between the specified first communication device, the second communication device, and the third communication device. Establish a communication path so that you can make a three-way call with Communication control apparatus and a communication control unit. 11. The rule data indicating, for each of a plurality of languages, the storage means indicating identification data used for identifying, on the communication network, the first communication device used by an interpreter of the language. When the communication control unit receives access from the second communication device, the communication control unit outputs a message asking which language is to be selected from the plurality of languages to the second communication device by voice. , The rule data is referred to, the identification data corresponding to the language selected by the second communication device is specified according to the message, and the communication path is transmitted via the communication network based on the specified identification data. The communication control device according to claim 10, wherein the first communication device that establishes a communication is specified. 12. The communication control means stores, for each of the plurality of interpreters, rule data further indicating time zone data permitted by the interpreter to interpret, and the communication control means stores the rule data. The communication control device according to claim 11, wherein when the access is received from the second communication device, the identification data is specified based on the time when the access is received and the time zone data indicated by the rule data.