JP2001313721A - Controller for mediating simultaneous interpretation service through telephone line - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a mediating controller which realizes mediation of an interpreter any time at the time of a need of simultaneous interpretation by solving the problem that a user needs to search the interpreter when using a three-party speech service function for asking interpretation to receive a simultaneous interpretation service by telephone. SOLUTION: The mediating controller is provided with at lest a database device comprises of a register database of interpretation users and a database of interpreter members, a private branch exchange adaptable to CTI which is connected to a telephone line, a mediation processing terminal machine, and a telephone set for mediation.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a company which uses a three-way telephone service function to provide an interpreting service in which an interpreter, an interpreter, and an interpreter perform simultaneous interpreting by telephone over a communication line. It relates to a necessary simultaneous interpretation service mediation control device.

[0002]

2. Description of the Related Art Conventionally, when a person who wants to request an interpreter tries to receive a simultaneous interpreting service by telephone, it is necessary to first find an interpreter. It was difficult to find an interpreter, and it was difficult to find an interpreter whenever an interpreter was urgently needed or needed constantly. It can be said that it is almost impossible to find an interpreter especially when urgently wanting to contact a foreigner using a portable radio telephone or when traveling on a business trip in Japan or overseas and needing a telephone call with a foreigner. .

[0003]

DISCLOSURE OF THE INVENTION The present invention has been made in view of the above points, and its object is to provide:
Intermediary control that is required for companies that pool the interpreters in advance and use the public telephone line's three-way telephone service function to provide simultaneous interpreting services to any interpreter who wants to request simultaneous interpreting services at any time. In providing the device.

[0004]

In order to solve the above-mentioned problems, a simultaneous interpretation service mediation control device via a telephone line according to the present invention comprises: a telephone for an interpreter who wants to request an interpretation via a telephone line; This is a control device of an intermediary company that mediates simultaneous interpreting services by a three-party call that is connected to a telephone of an interpreter who has subscribed to a three-party call service, and is CTI compatible with a CTI standard interface that connects to a telephone line. A private branch exchange, its CTI server, a database device for recording information data necessary for the translation service mediation, the database server, and one or more mediation service processing control terminals for processing simultaneous translation service mediation services; A LAN that connects them and the private branch exchange, and a three-party call service subscription contract 1
At least one or more intermediary business processing telephones, the database device is an interpreter user registration database for registering an interpreter user who wants to request a simultaneous interpreter service,
An interpreter member database for registering at least the interpreter name, address, contact telephone number, and interpretable date and time contracted with the intermediary company in advance, and an interpreter from the application of the interpreter service by telephone to the end of the interpreter service by three-way call The intermediary service processing control terminal comprises an interpreter service intermediation history database and an interpreter service charging database, and the intermediary service processing control terminal displays the telephone number information input from the CTI compatible private branch exchange on a display screen of the terminal. A telephone number information display means, and searches whether the telephone number has been registered in the interpreter user registration database and checks whether or not the telephone number information has been registered. If the telephone number has been registered, its name and address are displayed. Interpretation user name confirmation means for displaying unregistered on the screen and displaying comments that require registration, If registered, a translator list display means for searching the interpreter member database for the telephone interpretable date and time at the present time and displaying the corresponding translator list on a display screen, wherein the CTI compatible private branch exchange is When the interpreter list display means displays a list of interpreters capable of interpreting by telephone, an intermediary service telephone connected to the intermediary service telephone set with the intermediary service control terminal. With the connection means, the agent of the intermediary company receives an application for interpreting intermediation from the user by the intermediary business processing telephone set as a set with the terminal,
If one of the interpreter list on the display screen is selected and a three-way call is made, and the intermediary of the interpreter is established there, the agent of the intermediary company leaves the three-way call and the interpreter calls the other party. And performing simultaneous interpretation in a three-party communication state.

Further, the simultaneous interpretation service mediation control device further includes a Web server and an Internet line connection circuit unit, and when the interpreter finishes simultaneous interpretation by three persons, the interpreter's client terminal transmits the information to the Web server. To access the interpreter service intermediation history database of the database device, and record at least the telephone numbers of the three persons including the interpreter, the start and end times of the interpreter, and the agent of the intermediary company based on this records the billing result in the interpreter service charging database. Is recorded.

[0006] Further, the translator user telephone and the telephone of the other party are each a portable radio telephone, or one of them is a portable radio telephone.

[0007]

Embodiments of the present invention will be described below in detail with reference to the drawings.

FIG. 1 shows a first embodiment of the present invention, which is a block diagram of a simultaneous translation service mediation control device via a telephone line, and a translator user telephone and a telephone call via the device and an ISDN line or a public telephone line. It is a figure showing the state where the other party's telephone and the interpreter's telephone are connected.

[0009] Here, 1 is a simultaneous translation service mediation control device, 2 is a public telephone line including an ISDN line, 3 is a telephone or portable radio telephone of an interpreter, 4 is a telephone or portable radio telephone of the other party, and 5 is a telephone. This is the telephone of the interpreter, and the telephone 5 for which a three-way calling service subscription contract has been made.

[0010] The simultaneous interpretation service mediation control device 1 includes a CTI (Com) connected to a public telephone line or an ISDN line 2.
puter Telephony Integrati
on) A CTI compatible private branch exchange 10 having a standard interface, its CTI server 11, and a database device 12 for recording information data necessary for mediation of an interpreting service
And one or more intermediary service processing control terminals 15, 1 for processing the simultaneous interpreting service intermediary service with the database 13.
5 'and the LAN (local area
Network) 16 and the private branch exchange 10,
It is provided with one or more intermediary business processing telephones 17, 17 ′ subscribed to a three-party call service.

Here, the database device 12 includes an interpreter user registration database 12a for registering an interpreter who wants to request a simultaneous interpreter service, the name, address, contact telephone number, and interpreter of the interpreter who has contracted with the intermediary company in advance. Possible date and time,
An interpreter member database 12b for registering at least the types of foreign languages, an interpreter service intermediation history database 12c from when the interpreter applies for the interpreter service by telephone to the end of the interpreter service by three-way calling, and an interpreter service charging database 12d. .

The intermediary business process control terminals 15, 15 '
Is a telephone number information display means 15a for displaying the telephone number information input from the CTI compatible private branch exchange 10 on the display screens of the terminals 15, 15 ', and the telephone number is stored in the interpreter user registration database 12a. Search for and check if it is already registered. If it is registered, its name and address are displayed on the screens of the terminals 15, 15 '. If it is not registered, unregistered is displayed on the display screen and registered. Interpretation user name confirmation means 15 for displaying comments that require
b and if the interpreter is registered in the database 12a, the translator member database 12b is searched for the telephone interpretable date and time at the present time, and the corresponding interpreter list is displayed on the terminal 15, 15 '. The interpreter list display means 15c is displayed.

In the CTI compatible private branch exchange 10, a list of interpreters capable of interpreting by telephone is displayed on the terminals 15, 15 'by the interpreter list display means 15c, and the intermediary set as a set with the terminal is displayed. Business processing telephone 17,1
Telephone connection means 10a for mediation business processing to be connected to 7 '
Is provided. In this case, the terminal 15 forms an intermediary service processing terminal set 100 with the telephone set 17, and the terminal 15 'and the telephone set 17' form a set 100 '(shown by a broken line in FIG. 1).

The telephones 17 and 17 'have a subscription contract for a three-way telephone service.

FIG. 2 shows a second embodiment of the present invention. FIG. 2 is a block diagram of a simultaneous translation service mediation control device 1, and a translation user telephone 3 and a telephone call through the device 1 and an ISDN line or a public telephone line 2. FIG. 3 is a diagram showing a state in which the other party telephone 4 and the interpreter telephone 5 are connected, while the device 1 is connected to the interpreter's client terminal via the Internet.

Here, the same reference numerals as in FIG. 1 denote the same functions, and a description thereof will be omitted. Reference numeral 6 denotes the Internet, 7 denotes an interpreter's client terminal, 21 denotes a Web server, and 22 denotes an Internet line connection circuit, which includes a firewall.

Next, the flow of the operation using the simultaneous interpretation service intermediation control device 1 shown in FIGS. 1 and 2 will be described with reference to FIGS.

First, the interpreter calls the telephone 3 from the telephone 3 via the telephone line 2 for a simultaneous interpreting service request (S31).

Next, in the present apparatus 1, the CTI server 11
The telephone number information input from the TI compatible private branch exchange 10 is displayed on the screen of the terminal 15 of the present apparatus (S32).

Next, a search is made as to whether the telephone number has been registered in the interpreter user registration database 12a (S33).

If not registered, the terminal 15 is displayed as unregistered, and at least the name, address, and telephone number are registered in the interpreter user registration database 12a (S34).

In any case, if the device has already been registered,
Is displayed on the terminal 15 and the interpreter who can interpret at the present time is searched from the interpreter member database 12b, and the list of interpreters is displayed on the terminal 15 (S35).

Turning to FIG. 4, the private branch exchange 10 for CTI
When the interpreter list display means 15c displays a list of interpreters capable of telephone interpretation, the terminal 1
Intermediate business processing telephone set 1 with set 5
7 (S41).

Next, an interpreter intermediation application from the user is received by the telephone 17, and one of the interpreters displayed on the terminal 15 is immediately selected and called to the interpreter (hooking operation). (S42).

Next, the caller sends a holder to the user, during which the intermediary telephone 17 and the interpreter telephone 5 are held.
When the interpreter's telephone 5 answers the call, a call is made (S43).

Next, when a predetermined operation is performed to request the three-party call service, the user telephone 3, the interpreter telephone 5, and the intermediary telephone 17 become a three-party telephone call (S4).
4).

Next, if the intermediary between the user and the interpreter is established between the three parties by the three-party call, the intermediary telephone set 17 releases the three-party call state, and the normal call between the user and the interpreter is made. The state is set (S45).

Referring to FIG. 5, the interpreter calls the other party's telephone 4 indicated by the user (such as a hooking operation).
(S51).

Next, the user's telephone 3
Is held, a call is connected between the other party's telephone 4 and the interpreter's telephone 5 during this time, and when the other party answers, the telephone is busy (S52).

Next, when a predetermined operation for requesting a three-party call is performed by the interpreter's telephone 5, the user's telephone 3, the other party's telephone 4, and the interpreter's telephone 5 enter the three-party communication state. Interpretation is enabled (S53).

Next, upon completion, the interpreter accesses the apparatus 1 from the client terminal 7 via the Internet 6 and records it in the interpreter service mediation history database 12c (S54).

Next, a billing process slip is created by the maintenance billing terminal 14 based on the translation service mediation history database 12c, and the billing for the use of the translation service and the payment to the interpreter are recorded in the database (S5).
5).

[0033]

The simultaneous translation service mediation control device via a telephone line according to the present invention has the following effects.

If a simultaneous interpretation service is applied by telephone, the interpreter is immediately mediated at any time, and the simultaneous interpretation service can be received by a three-way call.

Therefore, the portable radiotelephone makes it possible to receive the simultaneous interpreting service by a three-way call without having to search for an interpreter, even if one is out of home or on a business trip.

[Brief description of the drawings]

FIG. 1 is a diagram showing the relationship between a simultaneous translation service mediation control device according to a first embodiment of the present invention and a user telephone connected to the device and a telephone line.

FIG. 2 is a diagram showing a relationship between a simultaneous translation service mediation control device according to a second embodiment of the present invention and a user telephone connected to the device and a telephone line;

FIG. 3 is a flowchart of the operation of the simultaneous interpretation service mediation control device of the present invention.

FIG. 4 is a flowchart of the operation of the simultaneous interpretation service mediation control device of the present invention.

FIG. 5 is a flowchart of the operation of the simultaneous interpretation service mediation control device of the present invention.

[Explanation of symbols]

1 Simultaneous interpretation service mediation control device 2 Telephone line (including ISDN line) 3 Interpreter user telephone or mobile radio telephone 4 Telephone of the other party or mobile radio telephone 5 Interpreter telephone (three-party calling service subscription contract) 6 Internet 7 Interpreter client terminal 10 CTI compatible private branch exchange 10a Intermediate business processing telephone connection means 11 CTI server 12 Database device 12a Interpreter user registration database 12b Interpreter member database 12c Interpreter service intermediation history database 12d Interpreter service charging database 13 Database server 14 Maintenance / Charging Terminal 15, 15 'Intermediate Business Process Control Terminal 15a Telephone Number Information Display Means 15b Interpreter User Name Confirmation Means 15c Interpreter List Display Means 16 LAN 17, 17' Intermediate Business Process Use the telephone (three-way call service subscription) 21 Web server 22 internet connection circuit (including firewall) 100 and 100 'brokerage business processing terminal sets

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Claims (3)

[Claims] 1. A simultaneous interpreting service provided by a three-way telephone call in which an interpreter's telephone to request an interpreter via a telephone line, a telephone of a called party, and a telephone of an interpreter who has a subscription contract for a three-way telephone service are connected. A control device of an intermediary company that mediates, a CTI compatible private branch exchange having a CTI standard interface connected to a telephone line, the CTI server device, a database device for recording information data necessary for mediation of an interpreting service, A database server, one or more intermediary service processing control terminals for processing simultaneous interpreting service intermediary services, a LAN connecting them, and one or more devices connected to the private branch exchange and subscribing to a three-way call service At least an intermediary business processing telephone, wherein the database device An interpreter user registration database to record, an interpreter member database for registering at least the interpreter name, address, contact telephone number, and interpretable date and time contracted with the intermediary company in advance; and An interpreting service intermediation history database up to the end of the interpreting service by a three-way call, and an interpreting service charging database are provided.
Telephone number information display means for displaying telephone number information input from a TI-compatible private branch exchange on a display screen of the terminal; and searching and checking whether the telephone number has been registered in the interpreter user registration database , If you have already registered
The address is displayed, and if it has not been registered, the display screen indicates that it has not been registered.In addition, the interpreter user name confirmation means that displays a comment that requires registration, and if the interpreter user is registered, the interpreter Interpreter list display means for retrieving the telephone interpretable date and time at the present time from the member member database and displaying the corresponding interpreter list on a display screen, wherein the CTI compatible private branch exchange is provided by the interpreter list display means And an intermediary service processing telephone connecting means for connecting to the intermediary service processing telephone set that is set with the intermediary service control terminal when a list of interpreters capable of telephone interpretation is displayed. With the intermediary business processing telephone set, the agent of the intermediary company receives an application for interpreting intermediation from the user, selects one of the interpreter lists on the display screen, and If the intermediary of the interpreter is established in the call state, the person in charge of the intermediary company leaves the three-way call, and the interpreter calls the other party and performs simultaneous interpretation in the three-way call state. Simultaneous interpretation service mediation control device via line. 2. The simultaneous translation service mediation control device,
The interpreter further has a Web server and an Internet line connection circuit unit, and when the interpreter finishes simultaneous interpretation by the three, the interpreter accesses the interpreter service mediation history database of the database device from the client terminal of the interpreter by the Web server, 2. The telephone according to claim 1, wherein at least the telephone numbers of the three persons including the interpreter, the start and end times of the interpreter are recorded, and the person in charge of the intermediary company records the accounting result in the interpreting service accounting database based on the telephone numbers. Simultaneous interpretation service mediation control device via line. 3. The simultaneous interpretation via a telephone line according to claim 1, wherein the interpreter user telephone and the telephone of the other party are each a portable radio telephone or one of them is a portable radio telephone. Service mediation control device.