JP3803612B2 - Telephone equipped with web browser, customer management system, data processing method, customer management method and program - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a telephone equipped with a web browser and the like for realizing a service capable of browsing the same web page while making a call with an attendant.
[0002]
[Prior art]
Japanese Patent Laid-Open No. 2001-268117 describes a technique for dialing by accessing a telephone directory or web page registered in a web server and selecting a telephone number of the displayed web page. Yes. Japanese Patent Laid-Open No. 10-228431 discloses a method of simultaneously using a telephone call and browsing a web page by a web browser, when a user accesses a web server and makes an inquiry request, the web server A technique for notifying a user and notifying a user from an attendant is described.
[0003]
[Problems to be solved by the invention]
However, such a conventional technique has a problem that a telephone call cannot be made when the web server is stopped. The reason is that since it is necessary to make an inquiry to the web server first, when the server is stopped, information for making a call cannot be obtained, and thus the call cannot be made. Another problem is that it is necessary to customize the web browser or create a web page so that the user can use the web browser without being aware of it. The reason is to consider users who are not familiar with web browsers.
[0004]
OBJECT OF THE INVENTION
An object of the present invention is to provide a telephone equipped with a web browser that can make a call even when a web server is stopped while realizing a service that allows browsing of the same web page while making a call with an attendant. It is in.
[0005]
[Means for Solving the Problems]
The web browser-equipped telephone according to the present invention includes a telephone number, a web server address corresponding to the telephone number, and a recording device that stores a personal ID in advance, a display device that displays a web page sent from the web server, An input device for inputting a telephone number, a call device for making a call via a line with a telephone number input from the input device, a recording device, a display device, an input device, and a data processing device for controlling the call device It is equipped with. The data processing device has a function of reading the address and personal ID of the web server corresponding to the telephone number input from the input device from the recording device, and accessing a web page having these addresses and personal ID as URLs. Yes.
[0006]
The user inputs a telephone number into the web browser phone using the input device. Then, like a general telephone, it becomes possible to make a call with the other party of the telephone number by the call device. On the other hand, the data processing device reads the web server address and personal ID corresponding to the inputted telephone number from the recording device, and accesses a web page having these addresses and personal ID as URLs. This web page is displayed on a display device. At this time, if the other party of the telephone number accesses the web page, he / she can talk with the other party while viewing the same web page. Further, even when the web server is stopped, it is only possible to access the web page, so it is possible to make a call with the other party of the telephone number.
[0007]
The customer management system according to the present invention inputs a web browser-equipped telephone according to the present invention owned by a user, a web server address corresponding to the user information, a customer management server pre-stored with a personal ID, and user information. And a communication terminal for transmitting to the customer management server. The customer management server reads the web server address and personal ID corresponding to the user information received from the communication terminal, accesses the web page with these address and personal ID as URLs, and transmits this web page to the communication terminal. It has a function.
[0008]
A user calls the responder's phone number using a web browser phone. Then, on the telephone side with the web browser, the user can make a call with the responder via the call device, and a web page corresponding to the telephone number of the responder is displayed on the display device. On the other hand, when the responder inputs user information to the communication terminal, the customer management server reads the web server address and personal ID corresponding to the user information received from the communication terminal, and uses these addresses and personal ID as URLs. Access the page and send this web page to the communication terminal. Thereby, the user and the responder can talk with the other party while viewing the same web page. In addition, even when the web server is stopped, it is only possible to access the web page, so a call is possible.
[0009]
The data processing method and the customer management method according to the present invention are used for the web browser-equipped telephone and the customer management system according to the present invention, respectively. The data processing program and the customer management program according to the present invention cause the computer to function as a part of the web browser-equipped telephone and the customer management system according to the present invention, respectively.
[0010]
Next, the present invention will be described once again in other words.
[0011]
The telephone number of the call destination and the web server address corresponding to the telephone number are recorded on the recording medium. In addition to this, a personal ID for accessing the personal information web page is recorded. When the telephone number of the called party is input, the recording medium is searched for whether or not the telephone number of the called party is registered. If registered, the corresponding web server address and personal ID are read out, and the web server address with the personal ID added is used as the URL for accessing the personal page. For the user, the process for accessing the personal information web page is automatically performed only by making a call.
[0012]
An object of the present invention is to realize a service in which a user and an attendant can browse the same web page while making a call. Further, the user can make an input dial by simply making a call, and at the same time, can create a URL for accessing the personal information web page from the dial of the called party and access the web server.
[0013]
The present invention also relates to a telephone function program, a web browser program, a communication program for browsing web pages, and a recording medium in which a web server address and a personal ID corresponding to a telephone number are recorded. The present invention relates to a recording medium storing a program for searching a server address and adding a personal ID to a web server address to create a URL.
[0014]
Next, the present invention is summarized and expressed.
[0015]
An object of the present invention is to realize a service capable of browsing the same web page while making a call with an attendant. For this purpose, a telephone equipped with a web browser is provided that allows a user to dial a destination and simultaneously create a URL for accessing a personal information web page based on the dialed number of the destination and access a web server. To do.
[0016]
The solving means of the present invention is as follows. The telephone number, the web server address corresponding to the call destination number, and the personal ID for accessing the personal information web page are recorded on the recording medium. When the user enters a dial number at the destination, the address of the corresponding web server and personal ID are read if compared with the recorded dial number of the destination, and the personal information web page is read. Create a URL to access. The created URL is transmitted to the Internet, and at the same time, the dial number of the call destination is transmitted.
[0017]
DETAILED DESCRIPTION OF THE INVENTION
FIG. 1 is a block diagram showing an embodiment of a browser-equipped telephone according to the present invention. Hereinafter, description will be given based on this drawing.
[0018]
The telephone 10 with a web browser according to this embodiment includes a recording device 13 that stores a telephone number, an address of a web server (not shown) corresponding to the telephone number, and a personal ID, and a web page sent from the web server. , Display device 14 for inputting a telephone number, input device 11 for inputting a telephone number, communication device 15 for making a call via a line with a telephone number input from input device 11, recording device 13, and display device 14 And a data processing device 12 for controlling the input device 11 and the communication device 15. The data processing device 12 has a function of reading the web server address and personal ID corresponding to the telephone number input from the input device 11 from the recording device 13 and accessing a web page having these addresses and personal ID as URLs. ing. The recording device 13 is a non-volatile memory such as a flash memory, for example. The data processing device 12 includes, for example, a microcomputer and its program.
[0019]
The user uses the input device 11 to input a telephone number into the web browser phone 10. Then, like a general telephone, the telephone device 15 can make a call with the other party of the telephone number. On the other hand, the data processing device 12 reads the web server address and personal ID corresponding to the inputted telephone number from the recording device 13 and accesses a web page having these addresses and personal ID as URLs. This web page is displayed on the display device 15. At this time, if the other party of the telephone number accesses the web page, he / she can talk with the other party while viewing the same web page. Further, even when the web server is stopped, it is only possible to access the web page, so it is possible to make a call with the other party of the telephone number.
[0020]
In other words, the browser-equipped telephone 10 includes an input device 11 such as a keyboard, a data processing device 12 that operates under program control, a recording device 13 that records information, a display device 14 such as a flat panel display, and a line. And a call device 15 for making a call via the telephone. The recording device 13 records in advance a web server address corresponding to the telephone number of the call destination and a personal ID for accessing the personal information web page. The data processing device 12 has a function of executing a telephone function process, a web browser process, a data communication process for browsing a web page, and a process of searching a web server address based on a telephone number to create a URL. Prepare.
[0021]
FIG. 2 is a flowchart showing the operation of the browser-equipped telephone 10. Hereinafter, the operation of the browser-equipped telephone 10 will be described with reference to FIGS. 1 and 2.
[0022]
First, the data processing device 12 inputs a telephone number of a call destination via the input device 11 (step 101). Subsequently, it is searched whether or not the same telephone number as the input telephone number is recorded in the recording device 13 (step 102). At this time, when a plurality of telephone numbers are recorded in the recording device 13, all of them are compared with the inputted telephone number. If there is no record that is the same, the call is dialed to the call destination via the call device 15 (steps 103 and 106). If there is the same one, the web server address and personal ID corresponding to the telephone number are read (steps 103 and 104). Then, a personal ID is added to the read web server address, which is used as a URL for accessing personal information (step 104). Subsequently, by starting the web browser, the created URL is accessed (step 105), and at the same time, dialing is made to the call destination via the call device 15 (steps 106 and 107). On the other hand, a web server (not shown) reads a personal ID added to the accessed URL, accesses a personal information web page based on the personal ID, and transmits information to the browser-equipped telephone 10. Then, the data processing device 12 displays the transmitted information on the display device 14 (step 108).
[0023]
FIG. 3 is a block diagram and a flowchart showing an embodiment of a customer management system according to the present invention. Hereinafter, a description will be given based on FIGS. 1 and 3.
[0024]
The customer management system 20 of the present embodiment includes a customer management server that stores in advance a web browser-equipped telephone 10 according to the present invention owned by a user, a web server (not shown) address corresponding to user information, and a personal ID. 21 and a communication terminal 22 that inputs user information and transmits it to the customer management server 21. The customer management server 21 reads the web server address and personal ID corresponding to the user information received from the communication terminal 22, accesses the web page with these address and personal ID as URLs, and uses this web page as the communication terminal 22. It has a function to send to. Further, the customer management server 21 includes a recording device 23 that stores in advance a web server address corresponding to user information and a personal ID. The communication terminal 22 is a personal computer with a communication function, for example, owned by the responder.
[0025]
The user uses the web browser phone 10 to call the responder's phone number. Then, on the web browser-equipped telephone 10 side, the user can make a call with the responder via the call device 15, and a web page corresponding to the responder's telephone number is displayed on the display device 14. On the other hand, when the responder inputs user information to the communication terminal 22, the customer management server 21 reads the web server address and personal ID corresponding to the user information received from the communication terminal 22, and reads these addresses and personal. A web page whose ID is a URL is accessed, and this web page is transmitted to the communication terminal 22. Thereby, the user and the responder can talk with the other party while viewing the same web page. In addition, even when the web server is stopped, it is only possible to access the web page, so a call is possible.
[0026]
Next, the operation on the attendant side will be described in more detail with reference to FIG.
[0027]
First, when there is an incoming call from a user to a telephone (not shown), the responder connects to the line and starts a call with the user (step 111). Subsequently, the respondent makes an inquiry to the customer management server 21 by inputting user information to the communication terminal 22 (step 112). Then, based on the user information, the customer management server 21 reads information for accessing the personal information web page from the recording device 23 (step 113) and accesses the web server (step 114). The web server accesses the personal information web page and transmits it to the customer management server 21 in the same manner as when accessed from the web browser phone 10 side. The customer management server 21 transmits the data sent from the web server to the communication terminal 22 of the responder (step 115). The communication terminal 22 displays the sent information (step 116).
[0028]
FIG. 4 is a block diagram illustrating a specific example of the customer management system 20. Hereinafter, description will be given based on FIG. 1 and FIG. However, the same parts as those in FIG.
[0029]
There is a web browser-equipped telephone 10 on the user side. The call destination of the user is called a call center. The call center side includes a general telephone (not shown), a communication terminal 22 used by a customer, a customer management server 21 that manages user information, a web server 31 that manages the contents of service information and personal information, and the like. The web browser-equipped telephone 10 and the answerer's telephone are connected by a subscriber line network 32. The web browser phone 10, the communication terminal 22, and the customer management server 21 web server 31 are connected by the Internet 33.
[0030]
The recording device 13 of the web browser-equipped telephone 10 records in advance the telephone number of the call center, the address of the web server 31 corresponding to the service, and the personal ID for accessing the personal information web page related to the service. deep. Here, the user enters the telephone number of the call center in order to receive the service. Then, at the same time as dialing, the personal ID is added to the recorded address of the web server 31 to access the web server 31. A call center agent inputs user information to the communication terminal 22 and makes an inquiry to the customer management server 21. The customer management server 21 accesses the web server 31 based on the recorded user information and transmits a personal information web page to the communication terminal 22 of the respondent. Thus, the user and the responder can make a call while viewing the same personal information web page.
[0031]
【The invention's effect】
According to the telephone or the like equipped with a web browser according to the present invention, when a user inputs a telephone number, the user can make a call with the other party of the telephone number and can display a web page corresponding to the telephone number. Therefore, if the other party of the telephone number accesses the same web page, he / she can talk with the other party while viewing the same web page. In addition, even when the web server is stopped, the web page cannot be accessed, so that it is possible to talk with the other party of the telephone number.
[0032]
The customer management system according to the present invention has the following effects. In the user's web browser-equipped telephone, when a call is made to the telephone number of the responder, the user can make a call with the responder and can display a web page corresponding to the telephone number of the responder. On the other hand, the web page can be displayed even with the user information of the responder. Thereby, the user and the responder can talk with the other party while viewing the same web page. In addition, even when the web server is stopped, it is only possible to access the web page, so a call is possible.
[0033]
In other words, the first effect of the present invention is that the user and the responder can talk while viewing the same information. The reason is that the telephone number of the called party is associated with the web server providing the service information on the recording device, and the personal information web page to be serviced can be displayed simply by inputting the telephone number. . Also, the respondent can display the same page as the user based on the user information. The second effect is that a call can be made even when the web server is stopped. The reason is that since the input is a telephone number, a call can be made even if the server is stopped.
[Brief description of the drawings]
FIG. 1 is a block diagram showing an embodiment of a browser-equipped telephone according to the present invention.
FIG. 2 is a flowchart showing an operation of the browser-equipped telephone in FIG.
FIG. 3 is a block diagram and a flowchart showing an embodiment of a customer management system according to the present invention.
4 is a block diagram showing a specific example of the customer management system of FIG. 3. FIG.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 10 Web browser telephone 11 Input device 12 Data processing device 13 Recording device 14 Display device 15 Communication device 20 Customer management system 21 Customer management server 22 Communication terminal 31 Web server 32 Subscription network 33 Internet

Claims (6)

A recording device in which a telephone number, an address of a web server corresponding to the telephone number, and a personal ID are stored in advance, a display device that displays a web page sent from the web server, an input device that inputs a telephone number, A call device for making a call via a line with a telephone number input from the input device, and the recording device, the display device, the input device, and a data processing device for controlling the call device,
This data processing device has a function of reading an address and personal ID of a web server corresponding to a telephone number input from the input device from the recording device, and accessing a web page having these addresses and personal ID as URLs. The
Web browser phone. The web browser-equipped telephone set according to claim 1 owned by a user, a customer management server storing in advance a web server address and personal ID corresponding to user information, and user information is inputted and transmitted to the customer management server. A communication terminal,
The customer management server reads an address and personal ID of a web server corresponding to the user information received from the communication terminal, accesses a web page having these address and personal ID as a URL, and uses the web page as the communication terminal. With the ability to send to
Customer management system. A recording device in which a telephone number, an address of a web server corresponding to the telephone number, and a personal ID are stored in advance, a display device that displays a web page sent from the web server, an input device that inputs a telephone number, A web comprising a call device for making a call over a line with a telephone number inputted from the input device, and the recording device, the display device, the input device, and a data processing device for controlling the call device A data processing method used in the data processing device in a browser-equipped phone,
Reading the web server address and personal ID corresponding to the telephone number input from the input device from the recording device, and accessing a web page with these addresses and personal ID as URLs,
Data processing method. The web browser-equipped telephone set according to claim 1 owned by a user, a customer management server storing in advance a web server address and personal ID corresponding to user information, and user information is inputted and transmitted to the customer management server. In a customer management system comprising a communication terminal, a customer management method used for the customer management server,
Reading a web server address and personal ID corresponding to the user information received from the communication terminal, accessing a web page having these addresses and personal ID as URLs, and transmitting the web page to the communication terminal Comprising the steps of
Customer management method. A recording device in which a telephone number, an address of a web server corresponding to the telephone number, and a personal ID are stored in advance, a display device that displays a web page sent from the web server, an input device that inputs a telephone number, A web comprising a call device for making a call over a line with a telephone number inputted from the input device, and the recording device, the display device, the input device, and a data processing device for controlling the call device A data processing program used for a browser-equipped phone,
Reading a web server address and personal ID corresponding to the telephone number input from the input device from the recording device, and accessing a web page with these addresses and personal ID as URLs.
A data processing program to be executed by the data processing apparatus. The web browser-equipped telephone set according to claim 1 owned by a user, a customer management server storing in advance a web server address and personal ID corresponding to user information, and user information is inputted and transmitted to the customer management server. A customer management program used in a customer management system provided with a communication terminal,
Reading a web server address and personal ID corresponding to the user information received from the communication terminal, accessing a web page having these addresses and personal ID as URLs, and transmitting the web page to the communication terminal And the steps to
A customer management program to be executed by the customer management server.

Images