KR20030025551A - Automatic exchange system for local area using caller identify system - Google Patents

Abstract

PURPOSE: An automatic switching system for local advertising using a caller ID and a voice recognition function is provided to confirm an intention of a caller by a caller ID using a caller ID service and a voice recognition technology, and to automatically connect the caller with a called provider, thereby performing transactions. CONSTITUTION: An exchange(3) connects a call of a customer(1) with a provider(2). A caller telephone analyzer(4) confirms a telephone number of the customer(1), and understands a current position of the customer(1). A voice recognizer(5) recognizes a voice of the customer(1). A controller(7) finds out an item demanded by the customer(1) or the provider(2) by using a voice-recognized result, and connects the call in the exchange(3). A telephone number input unit(6) previously inputs a telephone number of the provider(2), and uses the telephone number when the customer(1) retrieves the telephone number in the controller(7).

Description

Automatic exchange system for local area using caller ID and voice recognition

The present invention checks the caller number using the caller ID service (caller ID service) and the intention of the caller using the voice recognition technology area by using the caller ID and voice recognition to make a transaction by automatically connecting the company that the caller wants to call It relates to an automatic exchange system for advertising.

Many business owners, for example, Chinese restaurants, pizzerias, chicken houses, etc. wait for a lot of order calls, but in order to have a lot of order calls come to the end of advertising and propaganda is a costly problem, and call orders Consumers who do not know their business name or phone number do not make a call, and even if they make a phone call, consumers often pay a fee, so consumers want to make an order call without any cost.

As such, consumers have to secure a phone number of a company in advance or use paid information such as a guide for the transaction and delivery of goods. Therefore, a troublesome and expensive problem arises. It was to pay.

The present invention uses a caller ID service and voice recognition technology to call a product that a customer wants to place an order by phone or say the name of each other by connecting the telephone of the operator located in the nearest proximity of the place where the consumer is located directly between the consumer and the business week It is to make a transaction by currency.

The present invention provides a switch that connects the operator's phone when a consumer makes a phone call, a caller number analyzer for recognizing the consumer's phone number, a caller to recognize the consumer's voice, and a voice recognizer. By using the voice recognized by the consumer to the operator to the phone number input unit ?? to be connected to the operator's phone and the controller, and the telephone number input unit for storing the telephone number of the operator is made.

1 is a circuit diagram of the present invention

[Explanation of symbols on the main parts of the drawings]

1: Consumer 2: Business owner 3: Exchanger

4: Calling number analyzer 5: Voice recognizer 6: Phone number input unit

7: controller

The present invention is to allow the consumer (1) to connect the desired operator (2) in the telephone network between the plurality of consumers (1) and the plurality of operators (2), the telephone number of the consumer (1) By using the calling party number service to determine the location of the consumer, and by recognizing the voice of the consumer (1) to confirm the business owner (2) desired by the consumer (1) after the recent location from the consumer (1) The phone is to be connected to the owner (2) located in the contact distance.

The present invention confirms the caller by checking the telephone number of the consumer (1), recognizes the voice of the consumer (1), checks the desired operator (2), and then connects the consumer (1) and the business owner (2) by telephone. (3) an exchanger (3) which connects the telephone of (1) to the business owner (2), an outgoing call analyzer (4) which checks the current position of the consumer (1) by checking the telephone number of the consumer (1), and the consumer (1). Using the voice recognizer (5) for recognizing the voice of the voice and the voice recognition result from the voice recognizer (5). The controller 7 which connects a telephone and the telephone number input part 6 which inputs the telephone number of the business owner 2 in advance, and utilizes it in the controller 7 when the consumer 1 searches for the desired telephone number are comprised.

In the present invention, the telephone number for accessing the switchboard 3 can be unified to a single number nationwide so that anyone can make a phone call and accumulate the number of times a telephone call has been made between the consumer 1 and the business owner 2. Charge employers (2) fees and service charges.

The caller number service currently provided by the service provider displays the phone number of the consumer (1), and the phone number is provided according to the region, so when the customer (1) makes a call, the caller number analyzer (4) provides the service provider. It is possible to check where the consumer 1 is located by using the telephone number.

And the voice recognizer 5 can recognize a specific language among the languages spoken by the consumer 1 using the speaker independent speech recognition technology, and by which operator the operator 2 wants to talk to the operator 2 Able to know.

For example, when consumers (1) make a phone call and say Jajangmyeon, pizza, chicken, and chicken, they can recognize it. It is to make a call.

The controller 7 determines the location of the consumer 1 using the telephone number provided through the caller ID service, and the business owner 2 desired by the consumer 1 using the recognized words using the voice recognizer 5. ), But the user (2) is controlled by the telephone number input unit (6) to control the exchange (3) for the business owner (2) whose distance is closest to the location of the consumer (1). )).

The phone number input unit 6 stores the phone number of the business owner 2 by recruiting the business owner 2 of the present invention, and connects with the consumer 1 only with the phone number stored in the phone number input unit 6. Let's do it.

The present invention stores the number of calls made between the consumer (1) and the business owner (2) to later charge the telephone and service charges to the operator (2) so that the consumer (1) does not have to pay any phone costs In addition, the phone number of the consumer 1 is accumulated separately so that the user can participate in the event later or give a gift to encourage the use.

The present invention configured as described above will be described in detail.

First, the consumer 1 makes a call to the exchange 3 operated by the service provider of the present invention, and when the exchange 3 is connected to the consumer 1, the consumer 1 is encouraged to speak a desired product or trade name using an auto answering service. do.

At this time, it is advantageous for the telephone number for accessing the exchange 3 to have a uniform telephone number nationwide, and the consumer 1 can be used by many consumers 1 so that a telephone fee is not charged.

When the telephone is connected at the switchboard 3, the caller ID service is used to confirm at which location the consumer 1 calls.

Then, when the telephone is connected at the exchanger 3 and the consumer 1 speaks a desired product or business name, the voice recognizer 5 recognizes the language of the consumer 1, and the voice recognizer 5 is, for example, a jjajangmyeon. , Jajangmyeon, Jjajang, Champon, Chinese restaurant, Chinese cuisine, etc. are treated as a group to classify all Chinese restaurants to increase the recognition rate.

If the desired product is recognized by the conversation of the consumer (1), what is the desired product of the consumer (1) and the business owner (2) located closest to the position of the consumer (1) in the phone number input unit (6) ?? The wife is to connect the phone of the founder (2) and the phone of the consumer (1), so that the employer (2) receives the call of the consumer (1) to order or deliver.

If the business owner 2 selected by the location and request of the consumer 1 is busy, the other business owner 2 close to the location is connected to make a call.

That is, the present invention analyzes the calling number, sets the region of the consumer 1, recognizes the voice of the consumer 1, checks what is desired, and then enters the business owner 2 previously inputted from the telephone number input unit 6. The search will find the business owner (2) that matches the region of the consumer (1) and the desired goods and will be connected to make a direct call.

The consumer 1 can then deliver the goods even if they don't know the phone number and don't know the phone number, and the business owner 2 receives the goods order through direct call with the consumer 1, thereby increasing the sales of the goods. It is.

The service provider of the present invention accumulates the call between the consumer 1 and the business owner 2 and receives a usage fee from the business owner 2, so that the telephone connection is not made when the usage fee is not paid. The telephone number of the customer 1 is separately stored to give an incentive according to the number of times of use, thereby activating the use.

According to the present invention, when a consumer makes a phone call and talks about a specific item or business name, the user automatically makes a call with the operator in the position closest to the consumer so that the desired item can be delivered to the consumer. There is no need to remember multiple phone numbers, and business owners can make phone calls with many consumers to increase sales.

Claims (3)

When the customer's phone is connected, the customer's location is identified by the phone number provided by the calling party number service, and by identifying the business owner who provides the goods or services that the customer wants by recognizing the voice spoken by the customer, The automatic exchange system for local advertising using the calling party number and voice recognition, characterized in that the connection, and billing the employer according to the number of times the telephone connection between the consumer and the business owner. An exchanger 3 which connects the telephone of the consumer 1 with the business owner 2, An outgoing call analyzer 4 which checks the current location of the consumer 1 by checking the telephone number of the consumer 1; A voice recognizer 5 for recognizing the voice of the consumer 1, A controller 7 for finding a desired item or business owner 2 using the voice recognition result of the voice recognizer 5 and connecting the telephone at the exchange 3; Area using the calling party number and voice recognition, characterized in that the phone number input unit 6 for inputting the telephone number of the business owner (2) in advance, the controller (7) is utilized when the consumer (1) searches for the desired phone number Automated Exchange System for Advertising. In claim 2, the voice of the consumer 1 designates the similar words as a group, and uses the caller ID and the voice recognition to connect the phone with the business owner 2 of the independent group when the similar language is recognized. Automated exchange system for local advertising.