US6317487B1 - Method for managing message by using a personal computer as an operator console in a private branch exchange system - Google Patents

Method for managing message by using a personal computer as an operator console in a private branch exchange system Download PDF

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Publication number
US6317487B1
US6317487B1 US09/140,460 US14046098A US6317487B1 US 6317487 B1 US6317487 B1 US 6317487B1 US 14046098 A US14046098 A US 14046098A US 6317487 B1 US6317487 B1 US 6317487B1
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Prior art keywords
message
subscriber
call
operator console
transmitted
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Expired - Lifetime
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US09/140,460
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English (en)
Inventor
Seung-Hwan Cho
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Samsung Electronics Co Ltd
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Samsung Electronics Co Ltd
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
    • H04M1/65—Recording arrangements for recording a message from the calling party
    • H04M1/6505—Recording arrangements for recording a message from the calling party storing speech in digital form

Definitions

  • the present invention relates to a method for managing messages through an operator console in a private branch exchange system, and more particularly, to a method for managing messages in a private branch exchange system using a personal computer as an operator console.
  • a private branch exchange system is well known, and its operation is commonly described, for example, in U.S. Pat. No. 3,833,768 for PBX Automatic Operator Recall Accessory issued to Scott, U.S. Pat. No. 3,944,751 for Telephone Private Branch Exchange System issued to Morgand et al., U.S. Pat. No. 4,529,841 for Intercept Information Display For A Private Automatic Branch Exchange Telephone System issued to Andersson et al., U.S. Pat. No. 4,551,832 for Telephone Based Control System issued to Carll et al., U.S. Pat. No. 5,557,666 for Method For Displaying An Absent-Message In A Private Exchange System issued to Kim, U.S. Pat. No.
  • an operator console such as disclosed in U.S. Pat. No. 4,166,199 for Attendant Console Complex issued to Gueldenpfennig et al.
  • a telephone operator attendant
  • the operator of the private branch exchange system writes down a message left by a calling subscriber and informs the called subscriber of the message if he or she comes back.
  • an incoming call for a specific guest is received by an operator at the front desk, and connected through an operator console to a guest room.
  • a calling party demands to leave a message for a guest who is absent
  • the operator of the front desk must write down the message on paper and turn on a lamp or LED (Liquid Emitting Diode) of a telephone (extension terminal) in a guest room so as to inform the absent guest that a message has been left.
  • the guest must then confirm the message by telephoning the operator.
  • a method for managing messages in a private branch exchange system using a personal computer as an operator console includes storing a message to be transmitted to a called subscriber who is absent through the personal computer; when there is a call from the called subscriber, transmitting a call message indicating whether the call is for confirming the message or the call is a general call to the personal computer; when the call message is for confirming the message, automatically displaying the message to be transmitted to the called subscriber on a monitor of the personal computer; and informing the called subscriber of the displayed message.
  • FIG. 1 is a block diagram of a private branch exchange system according to the principles of the present invention
  • FIG. 2 illustrates a message format according to the principles of the present invention
  • FIG. 3 illustrates a process for storing a message from a calling subscriber during a called subscriber's absence through an operator console in a private branch exchange system according to the principles of the present invention
  • FIGS. 4A to 4 C are examples of a format of a message transmitted and received between an extension terminal and an operator console according to the principles of the present invention.
  • FIG. 5 illustrates a process for confirming a message through an operator console in a private branch exchange system according to the principles of the present invention.
  • FIG. 1 illustrates a private branch exchange system according to the principles of the present invention.
  • the private branch exchange system includes a controller 100 , a memory 110 , a switching circuit 120 , a central office line interface 130 , a tone generator 140 , a multifunctional subscriber telephone interface 150 , a general subscriber telephone interface 160 , a personal computer (PC) interface 170 , and a personal computer (PC) 180 serving as an operator console connected to the PC interface 170 .
  • PC personal computer
  • PC personal computer
  • the controller 100 controls the overall operations of the private branch exchange system.
  • the memory 110 stores programs and data necessary for the operations of the exchange system and stores data generated during the operations of the exchange system.
  • the switching circuit 120 switches a tone signal and voice data between the central office line interface 130 , the multifunctional subscriber telephone interface 150 and the general subscriber telephone interface 160 under the control of the controller 100 .
  • the central office line interface 130 seizes a central office line under the control of the controller 100 to form a central office line communication loop and interfaces signals between the central office line and the switching circuit 120 .
  • the central office line connects the central office line interface 130 to a central office line exchange (not shown).
  • the tone generator 140 generates tone signals under the control of the controller 100 and supplies the tone signals to the switching circuit 120 .
  • the multifunctional subscriber telephone interface 150 supplies signaling data to a multifunctional telephone under the control of the controller 100 and supplies signaling data received from the multifunctional telephone to the controller 100 .
  • the general subscriber telephone interface 160 supplies communication current to a general telephone under the control of the controller 100 and interfaces signals between the general telephone and the switching circuit 120 .
  • the PC interface 170 interfaces with the PC 180 under the control of the controller 100 .
  • the PC 180 which is the operator console according to an embodiment of the present invention, stores messages.
  • a message format includes a message header field, a message length field, a message identification (ID) field, an operator console number field, and a message contents field.
  • the message header field designates the beginning of a message.
  • the message length field designates the length of the message including a message header.
  • the message ID field designates the type of the message.
  • the operator console number field designates a unique number assigned to each operator console when there is a plurality of operator consoles; and the message contents field designates appended contents according to a message ID.
  • the message contents field is differently defined according to the message ID.
  • FIGS. 4A, 4 B and 4 C are examples of a message format transmitted and received between the exchange and the operator console.
  • FIG. 4A shows a message format for informing the operator console which is the personal computer (PC) that there is an incoming call.
  • the message ID is “D”, and a calling telephone number and a calling type are stored in the message contents filed.
  • the calling telephone number is an extension number or a central office line number which has called the operator console.
  • the calling type indicates whether the call is for confirming a message or the call is a general call. For example, the calling type may be set as “ 0 X 00 ” representing a general call and “ 0 X 01 ” designating a call for confirming a message.
  • FIG. 4B shows a message format for informing the exchange that the operator console has answered an incoming call.
  • the message ID is “A”.
  • FIG. 4C illustrates a message format for turning on or off a lamp of a subscriber terminal.
  • the message ID is “M”, and a subscriber telephone number and a lamp ON/OFF status are stored in the message contents filed.
  • FIG. 3 which illustrates a process for storing a message from a calling subscriber during a called subscriber's absence through the operator console.
  • the controller 100 of the private branch exchange system determines, at step 310 , whether there is an incoming call to the operator console through the central office line interface 130 or through the subscriber telephone interface 150 or 160 . If there is an incoming call to the operator console, the controller 100 , transmits, at step 311 , a message MSG 1 having the format shown in FIG. 4 A through PC interface 170 to the PC 180 serving as the operator console to inform the operator console that there is an incoming call.
  • the PC 180 displays on its screen a message indicating that there is an incoming call.
  • the PC 180 checks whether the incoming call has been answered. If the incoming call has been answered, the PC 180 transmits, at step 321 , a message MSG 2 having the format shown in FIG. 4B to the controller 100 through the PC interface 170 . The controller 100 receiving the message MSG 2 forms, at step 322 , a communication path between the operator console and the calling subscriber.
  • the PC 180 determines, at step 330 , whether the called subscriber is absent. If the called subscriber is not absent, the PC 180 connects, at step 331 , the call to the called subscriber. If the called subscriber is absent, the PC 180 stores, at step 332 , a message to be transmitted to him or her at some later time. The PC 180 then transmits, at step 333 , a message MSG 3 having the format shown in FIG. 4C to the controller 100 to inform the controller 100 that the message from the calling subscriber has been stored. The controller 100 turns on, at step 334 , a lamp or LED of a called subscriber terminal by supplying to that terminal a control signal indicating that the message has been stored.
  • FIG. 5 illustrates a process for confirming a message through the operator console.
  • the controller 100 of the private branch exchange system senses, at step 510 , that a call is originated from a subscriber terminal whose lamp has been turned on.
  • the controller 100 calls the operator console in which the message for the subscriber terminal is stored and transmits a message MSG 4 having the format illustrated in FIG. 4A to the PC 180 .
  • the PC 180 determines whether the message MSG 4 is a call for confirming the stored message at step 530 .
  • the message MSG 4 includes information indicating whether a call is for confirming the stored message or the call is a general call. If the call is not for confirming the stored message, the PC 180 generates information about a calling subscriber at step 531 .
  • the PC 180 For example, if the calling subscriber is a hotel guest, the PC 180 generates guest information registered during check-in. If the call is for confirming the stored message, the PC 180 displays the stored message on its screen at step 532 .
  • the PC 180 checks whether the incoming call has been answered. If the incoming call has been answered, the PC 180 transmits, at step 541 , a message MSG 5 having the format indicated in FIG. 4B to the controller 100 through the PC interface 170 .
  • the controller 100 forms, at step 542 , a communication path between the calling subscriber and the PC 180 .
  • the PC 180 informs the calling subscriber of the displayed message at step 543 .
  • the PC 180 transmits, at step 544 , a message MSG 6 having the format shown in FIG. 4C to the controller 100 through the PC interface circuit 170 to inform the controller 100 that the message has been transmitted to the calling subscriber.
  • the controller 100 turns off, at step 545 , the lamp or LED of a calling subscriber terminal.
  • the operator console stores the message so as to notify the called subscriber.
  • the exchange informs the operator console that there is an incoming call
  • a message indicating whether the incoming call is for confirming a message or is a general call is transmitted to the operator console. Therefore, the operator console can easily transmit the message to the subscriber by displaying the message on its screen.
  • the message is not written on paper but stored in a storage device of the operator console, and the lamp of a guest telephone is turned on. Then the guest senses that a message has been left for him or her through the turned-on lamp. If the guest telephones the operator console in order to confirm the message, the operator console displays the stored message and informs the guest of the displayed message.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Telephonic Communication Services (AREA)
US09/140,460 1997-08-27 1998-08-26 Method for managing message by using a personal computer as an operator console in a private branch exchange system Expired - Lifetime US6317487B1 (en)

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KR1019970041519A KR100241914B1 (ko) 1997-08-27 1997-08-27 사설교환시스템에서 중계대를 통한 메시지 확인방법
KR97-41519 1997-08-27

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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030018724A1 (en) * 2001-07-20 2003-01-23 International Business Machines Corporation Time-sensitive messages and events
US6865263B1 (en) 2000-01-04 2005-03-08 Cisco Technology, Inc. System and method for placing a telephone call

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100469404B1 (ko) * 2000-11-30 2005-01-31 엘지전자 주식회사 인터페이스 장치
KR100777879B1 (ko) * 2002-08-30 2007-11-21 엘지노텔 주식회사 ＶｏＩＰ키폰 시스템을 이용한 웹 기반 착신 확인방법

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US3564148A (en) * 1968-08-19 1971-02-16 Itt Switching system providing message-waiting and do-not-disturb signals on pbx telephone extensions
US3833768A (en) 1972-12-01 1974-09-03 G Scott Pbx automatic operator recall accessory
US3944751A (en) 1972-06-16 1976-03-16 Compagnie Industrielle Des Telecommunications Cit-Alcatel Telephone private branch exchange system
US4166199A (en) 1977-11-25 1979-08-28 Stromberg-Carlson Corporation Attendant console complex
US4438506A (en) * 1981-08-04 1984-03-20 H & K Computer Corporation Message waiting light control system
US4476349A (en) * 1982-03-30 1984-10-09 At&T Bell Laboratories Call message service
US4529841A (en) 1979-09-25 1985-07-16 Jan Andersson Intercept information display for a private automatic branch exchange telephone system
US4551832A (en) 1983-12-02 1985-11-05 United Technologies Corporation Telephone based control system
US4582959A (en) * 1984-06-05 1986-04-15 At&T Information Systems Inc. Message waiting alerting method
US4794639A (en) 1985-03-04 1988-12-27 Kabushiki Kaisha Toshiba Method and apparatus for automatically transmitting a message to a telephone terminal
US4935954A (en) * 1988-12-28 1990-06-19 At&T Company Automated message retrieval system
US5023868A (en) * 1988-12-29 1991-06-11 At&T Bell Laboratories Automated call handling apparatus
US5119415A (en) 1988-08-24 1992-06-02 Hitachi, Ltd. Method of displaying called party information on calling party terminal and communication network using the method
US5521964A (en) * 1992-12-22 1996-05-28 Bellsouth Corporation Visual message waiting indication in a telephone voice message system
US5557666A (en) 1993-11-17 1996-09-17 Samsung Electronics Co., Ltd. Method for displaying an absent-message in a private exchange system
US5572577A (en) 1993-11-09 1996-11-05 Icl Data Oy Information system for a PABX
US5579313A (en) 1989-06-13 1996-11-26 Fujitsu Limited Method of multiplexing speech signal and control signal in ISDN B-channels for an exchange system
US5712901A (en) * 1996-06-26 1998-01-27 Mci Communications Corporation Automatic voice/text translation of phone mail messages
US5768366A (en) * 1997-04-02 1998-06-16 Teledex Corporation High voltage message waiting circuit

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KR950012588B1 (ko) * 1992-10-19 1995-10-19 삼성전자주식회사 교환시스템의 자동 중계대 기능 구현 방법
KR0121166B1 (ko) * 1993-12-09 1997-11-22 배순훈 전자렌지의 냉각팬 모터

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US3564148A (en) * 1968-08-19 1971-02-16 Itt Switching system providing message-waiting and do-not-disturb signals on pbx telephone extensions
US3944751A (en) 1972-06-16 1976-03-16 Compagnie Industrielle Des Telecommunications Cit-Alcatel Telephone private branch exchange system
US3833768A (en) 1972-12-01 1974-09-03 G Scott Pbx automatic operator recall accessory
US4166199A (en) 1977-11-25 1979-08-28 Stromberg-Carlson Corporation Attendant console complex
US4529841A (en) 1979-09-25 1985-07-16 Jan Andersson Intercept information display for a private automatic branch exchange telephone system
US4438506A (en) * 1981-08-04 1984-03-20 H & K Computer Corporation Message waiting light control system
US4476349A (en) * 1982-03-30 1984-10-09 At&T Bell Laboratories Call message service
US4551832A (en) 1983-12-02 1985-11-05 United Technologies Corporation Telephone based control system
US4582959A (en) * 1984-06-05 1986-04-15 At&T Information Systems Inc. Message waiting alerting method
US4582959B1 (en) * 1984-06-05 2000-02-01 At & T Information Systems Inc Message waiting alerting method
US4794639A (en) 1985-03-04 1988-12-27 Kabushiki Kaisha Toshiba Method and apparatus for automatically transmitting a message to a telephone terminal
US5119415A (en) 1988-08-24 1992-06-02 Hitachi, Ltd. Method of displaying called party information on calling party terminal and communication network using the method
US4935954A (en) * 1988-12-28 1990-06-19 At&T Company Automated message retrieval system
US5023868A (en) * 1988-12-29 1991-06-11 At&T Bell Laboratories Automated call handling apparatus
US5579313A (en) 1989-06-13 1996-11-26 Fujitsu Limited Method of multiplexing speech signal and control signal in ISDN B-channels for an exchange system
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US5572577A (en) 1993-11-09 1996-11-05 Icl Data Oy Information system for a PABX
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US5712901A (en) * 1996-06-26 1998-01-27 Mci Communications Corporation Automatic voice/text translation of phone mail messages
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Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6865263B1 (en) 2000-01-04 2005-03-08 Cisco Technology, Inc. System and method for placing a telephone call
US20030018724A1 (en) * 2001-07-20 2003-01-23 International Business Machines Corporation Time-sensitive messages and events
US7305441B2 (en) * 2001-07-20 2007-12-04 International Business Machines Corporation Time-sensitive messages and events

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KR19990018344A (ko) 1999-03-15
ITMI981916A0 (it) 1998-08-25
ITMI981916A1 (it) 2000-02-25
IT1301930B1 (it) 2000-07-07
KR100241914B1 (ko) 2000-10-02

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