TWI569621B - 用於多模態對話停駐與檢復的方法、通訊系統及有形的電腦可讀取記憶體裝置 - Google Patents

用於多模態對話停駐與檢復的方法、通訊系統及有形的電腦可讀取記憶體裝置 Download PDF

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Publication number
TWI569621B
TWI569621B TW099111485A TW99111485A TWI569621B TW I569621 B TWI569621 B TW I569621B TW 099111485 A TW099111485 A TW 099111485A TW 99111485 A TW99111485 A TW 99111485A TW I569621 B TWI569621 B TW I569621B
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TW
Taiwan
Prior art keywords
conversation
user
multimodal
endpoint
parked
Prior art date
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TW099111485A
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English (en)
Chinese (zh)
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TW201112734A (en
Inventor
拉馬納桑拉傑許
史塔克布萊恩
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微軟技術授權有限責任公司
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First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=43068519&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=TWI569621(B) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by 微軟技術授權有限責任公司 filed Critical 微軟技術授權有限責任公司
Publication of TW201112734A publication Critical patent/TW201112734A/zh
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Publication of TWI569621B publication Critical patent/TWI569621B/zh

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Multimedia (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Information Transfer Between Computers (AREA)
  • Telephone Function (AREA)
  • User Interface Of Digital Computer (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
TW099111485A 2009-05-13 2010-04-13 用於多模態對話停駐與檢復的方法、通訊系統及有形的電腦可讀取記憶體裝置 TWI569621B (zh)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US12/465,421 US8559612B2 (en) 2009-05-13 2009-05-13 Multimodal conversation park and retrieval

Publications (2)

Publication Number Publication Date
TW201112734A TW201112734A (en) 2011-04-01
TWI569621B true TWI569621B (zh) 2017-02-01

Family

ID=43068519

Family Applications (1)

Application Number Title Priority Date Filing Date
TW099111485A TWI569621B (zh) 2009-05-13 2010-04-13 用於多模態對話停駐與檢復的方法、通訊系統及有形的電腦可讀取記憶體裝置

Country Status (16)

Country Link
US (1) US8559612B2 (enExample)
EP (1) EP2430846B1 (enExample)
JP (1) JP5619877B2 (enExample)
KR (1) KR101669307B1 (enExample)
CN (1) CN102422655B (enExample)
AU (1) AU2010247885B2 (enExample)
BR (1) BRPI1009915B1 (enExample)
CA (1) CA2758577C (enExample)
ES (1) ES2611498T3 (enExample)
IL (1) IL215548A (enExample)
MX (1) MX2011011752A (enExample)
MY (1) MY159130A (enExample)
SG (1) SG174563A1 (enExample)
TW (1) TWI569621B (enExample)
WO (1) WO2010132379A2 (enExample)
ZA (1) ZA201107093B (enExample)

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TWI844350B (zh) * 2023-05-02 2024-06-01 今網智慧科技股份有限公司 受話同步通知系統

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US8364761B2 (en) * 2007-06-28 2013-01-29 Microsoft Corporation Updating conversations after redirection
US8451997B2 (en) * 2010-06-04 2013-05-28 Microsoft Corporation Safe conversation park and retrieval
WO2012106726A1 (en) 2011-02-04 2012-08-09 Nextplane Method and system for federation of proxy-based and proxy-free communications systems
US20140040404A1 (en) * 2011-03-31 2014-02-06 NextPlane, Inc. System and method for federating chat rooms across disparate unified communications systems
US9716619B2 (en) 2011-03-31 2017-07-25 NextPlane, Inc. System and method of processing media traffic for a hub-based system federating disparate unified communications systems
US9203799B2 (en) 2011-03-31 2015-12-01 NextPlane, Inc. Method and system for advanced alias domain routing
US9077726B2 (en) 2011-03-31 2015-07-07 NextPlane, Inc. Hub based clearing house for interoperability of distinct unified communication systems
US9705840B2 (en) 2013-06-03 2017-07-11 NextPlane, Inc. Automation platform for hub-based system federating disparate unified communications systems
US9819636B2 (en) 2013-06-10 2017-11-14 NextPlane, Inc. User directory system for a hub-based system federating disparate unified communications systems
US9094363B1 (en) * 2014-11-17 2015-07-28 Microsoft Technology Licensing, Llc Relevant communication mode selection

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US6650748B1 (en) * 1998-04-13 2003-11-18 Avaya Technology Corp. Multiple call handling in a call center
US20050021616A1 (en) * 2001-07-03 2005-01-27 Jarno Rajahalme Method for managing sessions between network parties, methods, network element and terminal for managing calls
JP2006128972A (ja) * 2004-10-28 2006-05-18 Nippon Telegr & Teleph Corp <Ntt> 双方向マルチモーダルサービス品質推定装置および方法
EP1708452A1 (en) * 2005-03-31 2006-10-04 NEC Corporation Multimodal service session establishing and providing method, multimodal service session establishing and providing system, and corresponding control program
US20070033249A1 (en) * 2005-08-02 2007-02-08 Microsoft Corporation Multimodal conversation
TW200719681A (en) * 2005-11-15 2007-05-16 Inst Information Industry Intelligent power-saving communication mode switching system and method thereof
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WO2007146626A2 (en) * 2006-06-08 2007-12-21 At & T Corp. Method and apparatus for invoking multimodal interaction in a voip call

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US20070165554A1 (en) 2004-12-23 2007-07-19 Agovo Communications Inc. System, Method and Portable Communication Device
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Publication number Priority date Publication date Assignee Title
US6275701B1 (en) * 1997-02-25 2001-08-14 Telefonaktiebolaget Lm Ericsson (Publ) Method and device in a mobile telecommunications system
US6650748B1 (en) * 1998-04-13 2003-11-18 Avaya Technology Corp. Multiple call handling in a call center
US20050021616A1 (en) * 2001-07-03 2005-01-27 Jarno Rajahalme Method for managing sessions between network parties, methods, network element and terminal for managing calls
JP2006128972A (ja) * 2004-10-28 2006-05-18 Nippon Telegr & Teleph Corp <Ntt> 双方向マルチモーダルサービス品質推定装置および方法
EP1708452A1 (en) * 2005-03-31 2006-10-04 NEC Corporation Multimodal service session establishing and providing method, multimodal service session establishing and providing system, and corresponding control program
US20070033249A1 (en) * 2005-08-02 2007-02-08 Microsoft Corporation Multimodal conversation
TWI282686B (en) * 2005-09-05 2007-06-11 Sunplus Technology Co Ltd Multi-mode communication device with automatic call-back configuration communication mechanism and the method thereof
TW200719681A (en) * 2005-11-15 2007-05-16 Inst Information Industry Intelligent power-saving communication mode switching system and method thereof
WO2007146626A2 (en) * 2006-06-08 2007-12-21 At & T Corp. Method and apparatus for invoking multimodal interaction in a voip call

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
TWI844350B (zh) * 2023-05-02 2024-06-01 今網智慧科技股份有限公司 受話同步通知系統

Also Published As

Publication number Publication date
EP2430846B1 (en) 2016-10-19
AU2010247885A1 (en) 2011-10-20
BRPI1009915B1 (pt) 2021-04-13
RU2011146046A (ru) 2013-05-20
EP2430846A4 (en) 2013-08-07
IL215548A (en) 2017-06-29
ES2611498T3 (es) 2017-05-09
BRPI1009915A2 (pt) 2016-03-15
WO2010132379A2 (en) 2010-11-18
MX2011011752A (es) 2011-11-29
KR101669307B1 (ko) 2016-10-25
MY159130A (en) 2016-12-15
AU2010247885B2 (en) 2014-03-27
KR20120027231A (ko) 2012-03-21
ZA201107093B (en) 2012-12-27
CA2758577C (en) 2016-08-23
CN102422655B (zh) 2013-12-18
IL215548A0 (en) 2011-12-29
JP2012527173A (ja) 2012-11-01
EP2430846A2 (en) 2012-03-21
WO2010132379A3 (en) 2011-02-24
CA2758577A1 (en) 2010-11-18
US8559612B2 (en) 2013-10-15
TW201112734A (en) 2011-04-01
CN102422655A (zh) 2012-04-18
JP5619877B2 (ja) 2014-11-05
SG174563A1 (en) 2011-10-28
US20100290611A1 (en) 2010-11-18

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