TW202307749A - Electronic devices of automatically caring customers distributes hosing transaction demands to proper service branches - Google Patents

Abstract

An electronic device for automatically caring customers includes a communication unit, a memory unit, and a processing unit. The memory unit stores a plurality of service geographical ranges corresponding to service branches according to divided road blocks. After the processing unit receives a geographical location provided by a neglected customer from a customer end device through the communication unit, a target area is generated according to the neglected customer, and when it is determined that the target area overlaps with the plurality of service geographical ranges, through the communication unit, a notification message related to the service demand of the neglected customer is sent to a branch-end device of the service branches corresponding to the service geographical range, and the service demand is allocated to the branch-end device that firstly responds to the notification message. The utility model can allocate service demands from users to more appropriate service branches automatically.

Description

Electronic devices that automatically care for customers

The present invention relates to an electronic device, in particular to an electronic device capable of allocating corresponding demand for housing buying and selling services according to the geographic location provided by the neglected customer input by the user.

Existing relatively large-scale housing agency companies have set up websites that provide information on the sale of multiple housing objects. Users can browse the basic information of the housing objects on the website, including the location of the housing objects, by operating computers or mobile devices. , layout, building size, year, house photos, etc.

Generally, users search for housing objects by inputting the name of a road or residential community to be searched on the website, such as a section of East Zhongxiao Road. After the website receives the name of the road or the name of the residential community, it will display the basic information of a plurality of sellable objects of the house objects adjacent to the road or in the residential community. When the user is interested in the house objects and wants to view the house further, he can leave his contact information through the website and wait for the contact and service of the business personnel of the housing agency company.

However, unscrupulous brokers may think that the client’s bid is too low, and try to force the client to raise the bid by deliberately freezing the client, which will make the client’s perception bad and damage the real estate agency’s image.

【New content】

Therefore, the purpose of the present invention is to provide an electronic device that automatically cares for customers.

Therefore, the electronic device for automatically caring for customers of the present invention includes a communication unit, a memory unit, and a processing unit.

The communication unit connects a client device and a plurality of branch end devices respectively corresponding to a service branch through a communication network.

The memory unit stores the information of a service geographic range corresponding to each service branch, wherein each service geographic range is a polygon on the geographic coordinate plane, and each side of the polygon corresponds to a road and the road corresponds to the polygon. At least one side, so that the polygon is a geographical range divided according to the road profile.

The processing unit receives a geographical location provided by a neglected customer from the client device through the communication unit, and generates a target area corresponding to the neglected customer on a geographic coordinate plane according to the geographical location provided by the neglected customer.

When the processing unit determines that the target area overlaps with any geographical area of service, the processing unit transmits a notification message related to the service demand of the neglected customer to the service corresponding to the geographical area of service through the communication unit Branch device corresponding to the branch.

The effect of the new model lies in that it can distribute the housing buying and selling service demands to more appropriate service branches.

1: Electronic devices that automatically care for customers

11: Memory unit

12: Communication unit

13: Processing unit

2: Client device

3: Target area

4: axis

5~6: Target area

A~F: Service branch

A1~F1: branch end device

A2~B2: edges of the service geographical range

Other features and functions of the present invention will be clearly presented in the implementation manner with reference to the drawings, wherein:

FIG. 1 is a block diagram illustrating that the electronic device for automatically caring for customers of the present invention is connected to a plurality of branch end devices respectively corresponding to a service branch via a communication network;

Fig. 2 is a schematic diagram illustrating that the service geographic range corresponding to each service branch is a polygon on the geographic coordinate plane;

Referring to Fig. 1 to Fig. 2, the embodiment of the electronic device 1 of the present novel automatic customer care is a server, which is used to determine the relevant Which one of the multiple service branches will be allocated to the service needs of the neglected customers, in this embodiment, six service branches A~F are used for illustration.

The client device 2 is, for example, a smart phone, a tablet computer, or a personal computer held by a user. Each service branch corresponds to a plurality of business personnel working in it, and each business personnel holds a mobile device such as a smart phone. The geographical location provided by the customer is one of a road name and its section, lane, lane value, and a residential community name; for example, "Zhongzheng Road Section 1" or "Xinyi Community".

The electronic device 1 for automatic customer care includes a memory unit 11 , a communication unit 12 , and a processing unit 13 .

This memory unit 11 stores a plurality of customer data, and each customer data corresponds to a current service broker, a service itinerary arrangement, and the latest service time with a customer code, and stores a corresponding one of each service branch in addition. The geographic scope of services and the geographic scope covered by multiple residential communities respectively. As shown in Figure 2, each service geographic range is a polygon on the geographic coordinate plane, and each side of the polygon corresponds to a road and the road corresponds to at least one side of the polygon, so that the polygon is divided according to the road profile Geographic range; wherein, especially, because the road is not necessarily completely straight, when the road is not completely straight, the road corresponds to more than two adjacent sides in the polygon. In addition, the geographic range covered by each residential community is also represented by a polygon on the geographic coordinate plane. In addition, each service branch corresponds to a coordinate on the geographic coordinate plane location, and the service geographic scope corresponding to the service branch covers the coordinate location.

For each side of each geographic service range, one of the two sides of the road corresponding to the side is included in the geographic service range, and the other side is not included in the geographic service range. In addition, for each side of each service geographic range, the road corresponding to the side satisfies one of the road width greater than a threshold and the traffic flow greater than another threshold, that is, the road corresponding to the side is a Main road or a main road, in order to reduce the extra waiting time caused by branch service personnel crossing the main road for service. For example, "Section 1 of Zhongzheng Road" corresponds to the two adjacent sides A2 of the service geographic range corresponding to service branch A and the two adjacent sides B2 of the service geographic range corresponding to service branch B, and the "Section 1 of Zhongzheng Road" The first side is included in the service geographic scope corresponding to the service branch A, and the service branch A is responsible for the buying and selling service of the house objects located on the first side; and the second side is included in the service geographic scope corresponding to the service branch B , the service branch B is responsible for the buying and selling service of the house objects located on the second side. Although the house objects on the first side and the house objects on the second side are quite close geographically, the division of the service geographical scope of the above-mentioned service branch can prevent the business personnel of service branch A from crossing the "Zhongzheng Road" Section 1" (Big Road) to the second side for service, so that the business personnel of service branch B do not have to Across "Zhongzheng Road Section 1" to serve the first side. Regardless of how it is reassigned, the client code will be updated to correspond to the current service broker.

In addition, for each service branch, if the memory unit 11 stores a plurality of coordinate positions corresponding to the sold or unsold house objects of the service branch on the geographic coordinate plane, the service branch is divided in advance. The coordinates of these sold or unsold housing objects can be referred to when the service geographical scope of the service branch, so that the service geographical scope of the service branch covers the coordinates of most of the sold or unsold housing objects The location is the geographical range divided according to the road profile.

The memory unit 11 also stores an on-duty information of each service branch, and the on-duty information records the on-duty time of each business personnel employed in the service branch and the contact information of the mobile devices they hold.

The communication unit 12 connects the client device 2 and a plurality of branch-end devices A1-F1 respectively corresponding to the corresponding service branches A-F via a communication network, wherein each branch-end device is a salesperson on duty of the corresponding service branch The mobile device you are using.

When the processing unit 13 receives the service itinerary from the client device 2 through the communication unit 12, and after assigning the service broker, it will associate the service broker, the service itinerary, The latest service time is recorded in the memory unit.

Then, the processing unit 13 compares the latest service time in each customer data within a predetermined period, and if it is found that the latest service time has exceeded a predetermined time, the customer code is defined as a neglected customer. The processing unit 13 generates a target area corresponding to the neglected customer on the geographic coordinate plane according to the geographic location provided by the neglected customer. When the geographical location provided by the neglected customer is a road name and its section, lane, and lane values, since it is impossible to have an object location located on the road of the section, lane, and lane, but on both sides of the road , so the target area is an area obtained by centering on the road on the geographic coordinate plane and extending outward for a predetermined distance toward both sides of the road. Let's take "Zhongzheng Road Section 1" as an example to illustrate. In practice, the memory unit 11 can pre-store a map database. When the geographical location provided by the neglected customer is "Zhongzheng Road Section 1", the processing unit 13 first queries "Zhongzheng Road Section 1" according to the map database. Geographical location information, and then calculate an axis 4 that separates the first side and the second side of "Zhongzheng Road Section 1" on the geographic coordinate plane according to the geographic location information, and then move from the axis 4 to the first side The target area 3 is obtained by extending the predetermined distance outwardly from the second side.

And when the geographical location provided by the neglected customer is the name of a residential community, the target area is the geographical range covered by the residential community on the geographic coordinate plane. For example, as shown in Figure 2, if the neglected customer The provided geographic location is "Xinyi Community", and the target area is the area surrounded by the polygons corresponding to "Xinyi Community" stored in the memory unit.

After generating the target area, the processing unit 13 judges that the target area overlaps with those service geographic areas. When the processing unit 13 determines that the target area overlaps with each of the plurality of service geographic areas, the processing unit 13 transmits a notification message related to the service demand of the neglected customer through the communication unit 12 and sent to the branch-end devices respectively corresponding to the geographical ranges of the services. Afterwards, when the processing unit 13 receives a reply message for replying the notification message from one of the store end devices through the communication unit 12, the processing unit 13 sends a confirmation message through the communication unit 12. A message is sent to the branch-end devices, wherein the confirmation message indicates that the service demand related to the neglected customer has been allocated to the service branch corresponding to the branch-end device that sent the reply message. And when the processing unit 13 determines that the target area only overlaps with a service geographic area, the processing unit 13 only sends the notification message and does not send the confirmation message.

The following uses "Zhongzheng Road Section 1", "Zhongxing Street", and "Xinyi Community" as examples to illustrate. Because the target area 3 generated based on "Zhongzheng Road Section 1" is related to service branch A, service branch B, service branch C, and service branch The service geographical ranges of D all overlap, so the processing unit 13 sends a notification message related to the service demand of "Zhongzheng Road Section 1" after receiving the geographic location provided by the neglected customer whose content is "Zhongzheng Road Section 1". The information is sent to each branch end device corresponding to each of the above service branches, that is, the mobile device held by each on-duty business personnel of each of the above service branches. When the processing unit 13 receives the reply message sent by the on-duty business personnel of one of the above-mentioned service branches for replying to the notification message, the processing unit 13 sends a confirmation message to the on-duty business of each of the above-mentioned branches Person's mobile device. For example, the processing unit 13 first receives the reply message sent by the on-duty business personnel of the service branch A, and then, the processing unit 13 sends the confirmation message to the mobile devices held by the on-duty business personnel of the service branches A~D, In this way, the on-duty business personnel in service branches A~D can know that the service demand has been allocated to service branch A, and then the business personnel in service branch A can further contact the user who sent the neglected customer to provide a service in service branch A. The trading service of housing objects within the corresponding service geographic area and adjacent to "Zhongzheng Road Section 1". Afterwards, if the processing unit 13 also receives a reply message sent by the on-duty business personnel serving any one of the branches B~D, the processing unit 13 will not further process it.

In addition, the target area 5 corresponding to "Zhongxing Street" only overlaps with the service geographical range corresponding to the service branch D, so when the processing unit 13 receives the geographical location provided by the neglected customer whose content is "Zhongxing Street", The processing unit 13 only transmits the notification message related to the service demand of "Zhongxing Street" to the mobile device of the on-duty business personnel serving branch D, and does not need to transmit the confirmation message. Similarly, the target area 6 corresponding to "Xinyi Community" only overlaps with the service geographical range corresponding to the service branch E, so when the processing unit 13 receives the geographical location provided by the neglected customer whose content is "Xinyi Community", , the processing unit 13 only transmits the notification message related to the service demand of "Xinyi Community" to the mobile device of the on-duty business personnel in the service branch E, and does not need to transmit the confirmation message.

In addition, it is worth mentioning that the memory unit 11 can also pre-store a database of house objects, so that when the processing unit 13 determines that the address input by the user through the client device 2 is a complete address rather than a neglected customer When the geographic location is provided, the processing unit 13 can query the mobile device contact information of the business personnel who develop the house object with the complete address according to the house object database, and directly send the service demand related to the complete address to the Mobile devices of business personnel, so that the business personnel are responsible for providing services related to the user.

To sum up, the new electronic device for automatically caring for customers pre-stores in the memory unit the geographical ranges of services corresponding to each service branch divided according to the road profile, and makes the processing unit receive the information through the communication unit. After receiving the geographical location provided by the neglected customer from the client device, the target area is generated according to the geographical location provided by the neglected customer, and after determining the target area and each of a plurality of service geographic areas When there is overlap, the notification message is sent to the branch-side device corresponding to the service branch corresponding to the service geographical range through the communication unit, and the service demand is allocated to the branch-side device that first replied to the notification message Corresponding service branch, so can really reach the purpose of this novelty.

But the above-mentioned ones are only embodiments of the present invention, and should not limit the scope of implementation of the present invention with this. All simple equivalent changes and modifications made according to the patent scope of the present application and the content of the patent specification are still within the scope of the present invention. Within the scope covered by this patent.

3: Target area

5~6: Target area

A~F: Service branch

Claims (10)

An electronic device for automatically caring for customers, comprising: A communication unit, connecting a client device and a plurality of branch end devices respectively corresponding to a service branch via a communication network; A memory unit stores a plurality of customer information, each customer information corresponds to a current service broker, a service itinerary, and the latest service time with a customer code, and also stores a service corresponding to each service branch Geographic range information, wherein each service geographic range is a polygon on the geographic coordinate plane, and each side of the polygon corresponds to a road and the road corresponds to at least one side of the polygon, so that the polygon is divided according to the road profile geographical area; and A processing unit receives the service scheduling from the client device via the communication unit, and after assigning the service broker, sends the service broker, the service scheduling, the nearest The service time is recorded in the memory unit, and the processing unit compares the latest service time in each customer data within a predetermined period, and if it is found that the latest service time has exceeded a predetermined time, the customer code is defined for a snubbed customer, and According to the geographic location provided by the neglected customer, a target area corresponding to the neglected customer on the geographic coordinate plane is generated. When the processing unit judges that the target area overlaps with any service geographic range, the processing unit will The communication unit transmits a notification message related to the service demand of the neglected customer to the branch end device corresponding to the service branch corresponding to the service geographical range. The electronic device for automatically caring for customers as described in claim 1, wherein when the processing unit determines that the target area overlaps with each of the plurality of service geographic areas, the processing unit sends the notification message to the The branch-end devices corresponding to the service geographical range, and when the processing unit receives a reply message for replying the notification message from one of the branch-end devices through the communication unit, the processing unit borrows A confirmation message is sent by the communication unit to the branch-end devices, wherein the confirmation message indicates that the service demand related to the neglected customer has been allocated to the service branch corresponding to the branch-end device that sent the reply message, so as to Update the client code to correspond to the current service broker. The electronic device for automatically caring for customers as described in claim 2, wherein when the processing unit determines that the target area is only When overlapping with a service geographic area, the processing unit only sends the notification message, and does not send the confirmation message. The electronic device for automatically caring for customers as described in claim 3, wherein each branch end device is a mobile device, and the memory unit also stores a duty information of each service branch, and the duty information includes a plurality of corresponding service branches For the on-duty information of each service branch, the processing unit selects the branch-end device to send the notification message from the on-duty information. The electronic device for automatically caring for customers as described in claim 1, wherein for each side of each geographical area of service, one of the two sides of the road corresponding to the side is included in the geographical area of service, and the other side Not included in the geographical scope of this service. The electronic device for automatically caring for customers as described in claim 5, wherein for each side of each service geographical area, the road corresponding to the side satisfies one of the road width greater than a threshold value and the traffic flow greater than another threshold value . The electronic device for automatically caring for customers as described in claim 6, wherein for each service branch, the memory unit stores a plurality of sold or unsold items corresponding to the service branch. The coordinate position of the house on the geographic coordinate plane, and the service geographic scope corresponding to the service branch covers part of these coordinate positions. The electronic device for automatically caring for customers as described in claim 1, wherein the geographical location provided by the neglected customer is one of a road name and its section, lane, lane value, and a residential community name. The electronic device for automatically caring for customers as described in claim 8, wherein when the geographical location provided by the neglected customer is the road name and its section, lane, and lane values, the target area is the road on the geographic coordinate plane The area obtained by taking the center as the center and extending outward for a predetermined distance toward both sides of the road. The electronic device for automatically caring for customers as described in claim 9, wherein when the geographical location provided by the neglected customer is the name of the residential community, the target area is the geographical range covered by the residential community on the geographic coordinate plane, And the geographical range is also a polygon and stored in the memory unit.

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