TWI836249B - Electronic devices that automatically care for customers - Google Patents

Abstract

An electronic device that automatically cares for customers includes a communication unit, a memory unit, and a processing unit. The memory unit stores service geographical ranges divided according to road profiles corresponding to multiple service branches. After receiving the geographical location provided by the neglected customer from the client device through the communication unit, the processing unit generates a target area based on the neglected customer, and when it is determined that the target area overlaps with multiple service geographical ranges, Through the communication unit, the notification message related to the service needs of the neglected customers is sent to the branch device corresponding to the service branch corresponding to the service geographical range, and the service demand is allocated to the branch device that first responds to the notification message. . The invention can automatically allocate service demands from users to more appropriate service branches.

Description

Electronic devices that automatically care about customers

The present invention relates to an electronic device, and in particular, to an electronic device that can allocate corresponding house buying and selling service needs based on the geographical location input by a user and provided by a neglected customer.

The existing relatively large-scale housing agency companies have set up websites that provide buying and selling information for multiple housing objects. Users can browse the basic information of the housing objects on the website, including the location of the housing objects, by operating a computer or mobile device. , layout, floor size, year, photos of the house, etc.

Generally speaking, users search for housing objects by entering the name of the road or residential community they want to search on the website, such as Section 1, Zhongxiao East Road. After receiving the name of the road or the name of the residential community, the website will display basic information on multiple properties for sale adjacent to the road or located in the residential community. When users are interested in a house and wish to view the house on site, they can leave their contact information through the website and wait for contact and service from the business staff of the housing agency.

However, a bad broker may think that the client's bid is too low, and try to deliberately freeze the client to force the client to raise the bid, which will make the client feel bad and damage the image of the real estate agency.

Therefore, the purpose of the present invention is to provide an electronic device that automatically cares for customers.

Therefore, the electronic device for automatically caring for customers of the present invention includes a communication unit, a memory unit, and a processing unit.

The communication unit connects a client device and a plurality of branch devices respectively corresponding to a service branch through a communication network.

The memory unit stores information about a service geographical range corresponding to each service branch, wherein each service geographical range is a polygon on the geographical coordinate plane, and each side of the polygon corresponds to a road and the road corresponds to the polygon. At least one side, such that the polygon is a geographical area demarcated by the road outline.

The processing unit receives a geographical location provided by a neglected client from the client device via the communication unit, and generates a target area corresponding to the neglected client on a geographical coordinate plane according to the geographical location provided by the neglected client.

When the processing unit determines that the target area overlaps with any service geographical range, the processing unit sends a notification message related to the service needs of the neglected customer to the service corresponding to the service geographical range through the communication unit The branch-side device corresponding to the branch.

The effect of this invention is that it can allocate the demand for house buying and selling services to more appropriate service branches.

1: Electronic devices that automatically care about customers

11: Memory unit

12: Communication unit

13: Processing unit

2: Client device

A~F: Service branches

A1~F1: Branch-end device

A2~B2: Edges of service geographical range

Other features and effects of the present invention will be clearly presented in the embodiments with reference to the drawings, in which: Figure 1 is a block diagram illustrating that the electronic device of the present invention automatically cares for customers through a communication network to connect a plurality of services respectively. The branch-side device of the branch; Figure 2 is a schematic diagram illustrating that the service geographical range corresponding to each service branch is a polygon on the geographical coordinate plane;

Referring to Figures 1 and 2, the electronic device 1 for automatically caring for customers of the present invention is implemented as a server, which is used to determine which of multiple service branches the service demand of a neglected customer will be allocated to based on the geographical location provided by the neglected customer received from a client device 2. In this embodiment, six service branches A to F are used for illustration.

The client device 2 is, for example, a smart phone, a tablet computer, or a personal computer held by a user. Each service branch corresponds to a plurality of business personnel working there, and each business personnel holds a mobile device such as a smartphone. The geographical location provided by the customer is one of a road name and its segment, lane, or alley value, and a residential community name; for example, "Zhongzheng Road Section 1", or "Xinyi Community", etc.

The electronic device 1 for automatically caring for customers includes a memory unit 11, a communication unit 12, and a processing unit 13.

The memory unit 11 stores a plurality of customer data. Each customer data corresponds to a current service broker, a service itinerary, and a recent service time with a customer code. It also stores a customer data corresponding to each service branch. Service geographical scope, and the geographical scope covered by multiple residential communities. As shown in Figure 2, each service geographical range is a polygon on the geographical coordinate plane, and each side of the polygon corresponds to a road, and the road corresponds to at least one side of the polygon, so that the polygon is divided according to the road profile. Geographic scope; in particular, because the road is not necessarily completely straight, when the road is not completely straight, the road corresponds to more than two adjacent sides of the polygon. In addition, the geographical scope covered by each residential community is also represented by a polygon on the geographical coordinate plane. In addition, each service branch corresponds to a coordinate on the geographical coordinate plane. location, and the service geographical scope corresponding to the service branch covers the coordinate location.

For each side of each service geographic area, one of the two sides of the road corresponding to the side is included in the service geographic area, and the other side is not included in the service geographic area. In addition, for each side of each service geographic area, the road corresponding to the side meets one of the road width greater than a threshold value and the traffic volume greater than another threshold value, that is, the road corresponding to the side is a main road or a main artery, so as to reduce the extra waiting time caused by branch service personnel crossing the main road to provide service. For example, “Zhongzheng Road Section 1” corresponds to both A2, the two neighboring areas of the service geographical scope corresponding to service branch A, and B2, the two neighboring areas of the service geographical scope corresponding to service branch B. The first side of “Zhongzheng Road Section 1” is included in the service geographical scope corresponding to service branch A, and the sale and purchase services of the housing objects located on the first side are the responsibility of service branch A; and the second side is included in the service geographical scope corresponding to service branch B, and the sale and purchase services of the housing objects located on the second side are the responsibility of service branch B. Although the housing property located on the first side is geographically close to the housing property located on the second side, the above-mentioned division of the service geographical scope of the service branch allows the sales staff of service branch A to not have to cross "Zhongzheng Road Section 1" (main road) to provide services on the second side, and also allows the sales staff of service branch B to not have to cross "Zhongzheng Road Section 1" to provide services on the first side. Regardless of how the redistribution is done, the customer code will be updated to correspond to the current service agent.

In addition, for each service branch, if the memory unit 11 stores a plurality of coordinate positions of sold or unsold housing objects corresponding to the service branch on the geographic coordinate plane, the coordinate positions of the sold or unsold housing objects can be referred to when pre-dividing the service geographic scope of the service branch, so that the service geographic scope of the service branch is the coordinate position covering most of the sold or unsold housing objects and is a geographic scope divided according to the road outline.

The memory unit 11 also stores a duty information for each service branch. The duty information records the duty hours of each business staff working in the service branch and the contact information of the mobile devices they hold.

The communication unit 12 connects the client device 2 with a plurality of branch-side devices A1 to F1 corresponding to the service branches A to F respectively through a communication network, where each branch-side device is a salesperson on duty of the corresponding service branch. The mobile device being used.

When the processing unit 13 receives the service schedule from the client device 2 through the communication unit 12 and assigns the service broker, it will associate the service broker, the service schedule, The most recent service time is recorded in the memory unit.

Then, the processing unit 13 compares the most recent service time in each customer data within a predetermined period. If it is found that the most recent service time has exceeded a predetermined time, the customer code is defined as a neglected customer. The processing unit 13 generates a target area corresponding to the neglected customer on the geographic coordinate plane according to the geographical location provided by the neglected customer. When the geographical location provided by the neglected customer is a road name and its section, lane, or alley value, since it is impossible for an object to be located on the road of the section, lane, or alley, but on both sides of the road, the target area is an area obtained by taking the road as the center and extending outwards to both sides of the road by a predetermined distance on the geographic coordinate plane. Let's take "Zhongzheng Road Section 1" as an example to illustrate. In practice, the memory unit 11 may store a map database in advance. When the geographical location provided by the ignored customer is "Zhongzheng Road Section 1", the processing unit 13 first searches the map database for the geographical location information of "Zhongzheng Road Section 1", and then calculates an axis separating the first side and the second side of "Zhongzheng Road Section 1" on the geographic coordinate plane based on the geographical location information, and then extends the predetermined distance outward from the axis toward the first side and the second side respectively to obtain the target area.

When the geographical location provided by the ignored customer is a residential community name, the target area is the geographical range covered by the residential community on the geographic coordinate plane. For example, as shown in Figure 2, if the geographical location provided by the ignored customer is "Xinyi Community", the target area is the area surrounded by the polygon corresponding to "Xinyi Community" stored in the memory unit.

After generating the target area, the processing unit 13 determines that the target area overlaps with those service geographical areas. When the processing unit 13 determines that the target area overlaps with each of the plurality of service geographical areas, the processing unit 13 sends a notification message related to the service needs of the neglected customer through the communication unit 12 Transmitted to the branch devices corresponding to the geographical scope of such services. Afterwards, when the processing unit 13 receives a reply message for replying to the notification message from one of the branch-end devices through the communication unit 12, the processing unit 13 sends a confirmation message through the communication unit 12. A message is sent to the branch-side devices, wherein the confirmation message indicates that the service demand related to the neglected customer has been allocated to the service branch corresponding to the branch-side device that sent the reply message. When the processing unit 13 determines that the target area only overlaps with a service geographical range, the processing unit 13 only sends the notification message and does not send the confirmation message.

The following uses "Zhongzheng Road Section 1", "Zhongxing Street", and "Xinyi Community" as examples. Because the target area generated based on "Zhongzheng Road Section 1" and service branch A, service branch B, service branch C, and service branch The service geographical scope of D all overlaps, so after receiving the geographical location provided by the neglected customer with the content of "Zhongzheng Road Section 1", the processing unit 13 will send a notification message related to the service demand of "Zhongzheng Road Section 1" The information is sent to each branch-side device corresponding to each of the above-mentioned service branches, that is, the mobile device held by each on-duty salesperson of each of the above-mentioned service branches. When the processing unit 13 receives a reply message sent by the on-duty business personnel of one of the above-mentioned service branches in reply to the notification message, the processing unit 13 sends a confirmation message to the on-duty business personnel of each of the above-mentioned service branches. Personnel's mobile device. For example, the processing unit 13 first receives a reply message sent by the on-duty sales staff of service branch A, and then the processing unit 13 sends the confirmation message to the mobile devices held by the on-duty sales personnel of service branches A to D. In this way, the business staff on duty at service branches A~D can know that the service demand has been assigned to service branch A. After that, the business staff at service branch A can further contact the user who sent the neglected customer to provide services at service branch A. Buying and selling services for housing properties within the corresponding service geographical scope and adjacent to "Zhongzheng Road Section 1". Afterwards, if the processing unit 13 also receives a reply message sent by the on-duty salesperson of any one of the service branches B to D, the processing unit 13 will not process further.

In addition, the target area corresponding to "Zhongxing Street" only overlaps with the service geographical range corresponding to service branch D. Therefore, when the processing unit 13 receives the geographical location provided by the neglected customer with the content "Zhongxing Street", the processing unit 13 The processing unit 13 only sends the notification message related to the service demand of "Zhongxing Street" to the mobile device of the on-duty salesperson of the service branch D, without sending the confirmation message. Similarly, the target area corresponding to "Xinyi Community" only overlaps with the service geographical range corresponding to service branch E, so when the processing unit 13 receives the geographical location provided by the neglected customer with the content "Xinyi Community", The processing unit 13 only sends the notification message related to the service needs of "Xinyi Community" to the mobile device of the business staff on duty at the service branch E, without sending the confirmation message.

In addition, it is worth mentioning that the memory unit 11 can also pre-store a housing object database. In this way, when the processing unit 13 determines that the address input by the user through the client device 2 is a complete address rather than a geographical location provided by a neglected customer, the processing unit 13 can query the mobile device contact information of the business person who developed the housing object with the complete address according to the housing object database, and directly transmit the service requirements related to the complete address to the mobile device of the business person, so that the business person is responsible for providing the user with relevant services.

In summary, the electronic device for automatically caring for customers of the present invention stores the service geographical ranges corresponding to each service branch in the memory unit according to the road contour, and after receiving the geographical location provided by the neglected customer from the client device through the communication unit, the processing unit generates the target area according to the geographical location provided by the neglected customer, and when it is determined that the target area overlaps with each of the multiple service geographical ranges, the communication unit transmits the notification message to the branch-end device corresponding to the service branches corresponding to the service geographical ranges, and distributes the service demand to the service branch corresponding to the branch-end device that first responds to the notification message, so the purpose of the present invention can be achieved.

However, the above are only examples of the present invention, and should not be used to limit the scope of the present invention. All simple equivalent changes and modifications made based on the patent scope of the present invention and the content of the patent specification are still within the scope of the present invention. Within the scope covered by the patent of this invention.

1: Electronic devices that automatically care about customers

11: Memory unit

12: Communication unit

13: Processing unit

2: Client device

A~F: Service branches

A1~F1: Branch terminal device

Claims (10)

An electronic device for automatically caring for customers comprises: a communication unit, connected to a client device and a plurality of branch devices corresponding to service branches respectively via a communication network; a memory unit, storing a plurality of customer data, each of which corresponds to a current service agent, a service schedule, and a recent service time with a customer code, and also storing information of a service geographical range corresponding to each service branch, wherein each service geographical range is a polygon on a geographical coordinate plane, and each side of the polygon corresponds to a road and the road corresponds to at least one side of the polygon, so that the polygon is a geographical range divided according to the road contour; and a processing unit, receiving the service schedule from the client device through the communication unit, and processing the service schedule in delegating the service branch. After the service agent is found, the service agent, the service schedule, and the latest service time associated with the customer code are recorded in the memory unit. The processing unit compares the latest service time in each customer data within a predetermined period. If it is found that the latest service time has exceeded a predetermined time, the customer code is defined as a neglected customer, and a target area corresponding to the neglected customer on the geographic coordinate plane is generated according to the geographic location provided by the neglected customer. When the processing unit determines that the target area overlaps with any service geographic range, the processing unit transmits a notification message related to the service demand of the neglected customer to the branch terminal device corresponding to the service branch corresponding to the service geographic range through the communication unit. An electronic device for automatically caring for customers as described in claim 1, wherein when the processing unit determines that the target area overlaps with each of the plurality of service geographic ranges, the processing unit transmits the notification message to the branch-end devices corresponding to the service geographic ranges, and when the processing unit receives a reply message for replying to the notification message from one of the branch-end devices through the communication unit, the processing unit transmits a confirmation message to the branch-end devices through the communication unit, wherein the confirmation message indicates that the service demand related to the ignored customer has been allocated to the service branch corresponding to the branch-end device that sent the reply message, so as to update the customer code corresponding to the current service agent. An electronic device for automatically caring for customers as described in claim 2, wherein when the processing unit determines that the target area only overlaps with a service geographical area, the processing unit only sends the notification message and does not send the confirmation message. An electronic device for automatically caring for customers as described in claim 3, wherein each branch-end device is a mobile device, and the memory unit also stores duty information for each service branch, the duty information includes contact data of multiple mobile devices corresponding to the service branch, and the processing unit selects the branch-end device to which the notification message is to be sent from the duty information for each service branch. The electronic device for automatically caring for customers as described in claim 1, wherein for each side of each service geographical range, one of the two sides of the road corresponding to the side is included in the service geographical range, and the other side Not included in the geographic scope of the service. An electronic device for automatically caring for customers as described in claim 5, wherein for each side of each service geographic area, the road corresponding to the side satisfies one of a road width greater than a threshold value and a traffic volume greater than another threshold value. The electronic device for automatically caring for customers as described in claim 6, wherein for each service branch, the memory unit stores a plurality of sold or unsold items corresponding to the service branch. The coordinate position of the house on the geographical coordinate plane, and the geographical scope of the service corresponding to the service branch covers part of these coordinate positions. The electronic device for automatically caring for customers as described in claim 1, wherein the geographical location provided by the neglected customer is one of a road name and its segment, lane, and lane values, and a residential community name. An electronic device for automatically caring for customers as described in claim 8, wherein when the geographical location provided by the neglected customer is the road name and its section, lane, and alley values, the target area is an area obtained by taking the road as the center and extending outward a predetermined distance toward both sides of the road on the geographic coordinate plane. An electronic device for automatically caring for customers as described in claim 9, wherein when the geographical location provided by the neglected customer is the name of the residential community, the target area is the geographical range covered by the residential community on the geographical coordinate plane, and the geographical range is also a polygon and stored in the memory unit.

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