NO313029B1 - Anordning ved et eller flere kommunikasjonsnett der kommunikasjonskanaler blir etablert mellom to eller flere parter - Google Patents

Anordning ved et eller flere kommunikasjonsnett der kommunikasjonskanaler blir etablert mellom to eller flere parter Download PDF

Info

Publication number
NO313029B1
NO313029B1 NO19975259A NO975259A NO313029B1 NO 313029 B1 NO313029 B1 NO 313029B1 NO 19975259 A NO19975259 A NO 19975259A NO 975259 A NO975259 A NO 975259A NO 313029 B1 NO313029 B1 NO 313029B1
Authority
NO
Norway
Prior art keywords
control unit
communication
information
parties
communication channels
Prior art date
Application number
NO19975259A
Other languages
English (en)
Norwegian (no)
Other versions
NO975259L (no
NO975259D0 (no
Inventor
Paul Torkil Fjuk
Oeyvind Breivik
Original Assignee
Ericsson Telefon Ab L M
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ericsson Telefon Ab L M filed Critical Ericsson Telefon Ab L M
Priority to NO19975259A priority Critical patent/NO313029B1/no
Publication of NO975259D0 publication Critical patent/NO975259D0/no
Priority to AU84672/98A priority patent/AU8467298A/en
Priority to PCT/NO1998/000226 priority patent/WO1999026398A1/en
Priority to EP98935410A priority patent/EP1044557A1/de
Publication of NO975259L publication Critical patent/NO975259L/no
Publication of NO313029B1 publication Critical patent/NO313029B1/no

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/0024Services and arrangements where telephone services are combined with data services
    • H04M7/003Click to dial services
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/28Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2854Wide area networks, e.g. public data networks
    • H04L12/2856Access arrangements, e.g. Internet access
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42314Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323PBX's with CTI arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/12Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • General Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
NO19975259A 1997-11-17 1997-11-17 Anordning ved et eller flere kommunikasjonsnett der kommunikasjonskanaler blir etablert mellom to eller flere parter NO313029B1 (no)

Priority Applications (4)

Application Number Priority Date Filing Date Title
NO19975259A NO313029B1 (no) 1997-11-17 1997-11-17 Anordning ved et eller flere kommunikasjonsnett der kommunikasjonskanaler blir etablert mellom to eller flere parter
AU84672/98A AU8467298A (en) 1997-11-17 1998-07-29 Arrangement in one or more communication networks, wherein communication channels are established between two or more parties
PCT/NO1998/000226 WO1999026398A1 (en) 1997-11-17 1998-07-29 Arrangement in one or more communication networks, wherein communication channels are established between two or more parties
EP98935410A EP1044557A1 (de) 1997-11-17 1998-07-29 Anordnung in einem oder mehreren kommunikationsnetzwerken wobei kommunikationskanäle realisiert werden zwischen zwei oder mehreren teilnehmern

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
NO19975259A NO313029B1 (no) 1997-11-17 1997-11-17 Anordning ved et eller flere kommunikasjonsnett der kommunikasjonskanaler blir etablert mellom to eller flere parter

Publications (3)

Publication Number Publication Date
NO975259D0 NO975259D0 (no) 1997-11-17
NO975259L NO975259L (no) 1999-05-18
NO313029B1 true NO313029B1 (no) 2002-07-29

Family

ID=19901336

Family Applications (1)

Application Number Title Priority Date Filing Date
NO19975259A NO313029B1 (no) 1997-11-17 1997-11-17 Anordning ved et eller flere kommunikasjonsnett der kommunikasjonskanaler blir etablert mellom to eller flere parter

Country Status (4)

Country Link
EP (1) EP1044557A1 (de)
AU (1) AU8467298A (de)
NO (1) NO313029B1 (de)
WO (1) WO1999026398A1 (de)

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5563939A (en) * 1993-12-09 1996-10-08 At&T Method and system for delivering a communication service
US5428608A (en) * 1993-12-30 1995-06-27 At&T Corp. Call connection technique
US5533103A (en) * 1994-04-28 1996-07-02 Electronic Information Systems, Inc. Calling system and method
JPH0897818A (ja) * 1994-09-21 1996-04-12 Nec Corp 広域ネットワーク管理システム
US5734828A (en) * 1995-08-30 1998-03-31 Intel Corporation System for accessing/delivering on-line/information services via individualized environments using streamlined application sharing host and client services
US6130933A (en) * 1996-02-02 2000-10-10 Genesys Telecommunications Laboratories, Inc. Apparatus and methods for coordinating telephone and data communications
US5970126A (en) * 1996-08-09 1999-10-19 International Business Machines Corporation Communication method and system

Also Published As

Publication number Publication date
WO1999026398A1 (en) 1999-05-27
AU8467298A (en) 1999-06-07
NO975259L (no) 1999-05-18
NO975259D0 (no) 1997-11-17
EP1044557A1 (de) 2000-10-18

Similar Documents

Publication Publication Date Title
US8064584B2 (en) Method and apparatus for cross channel data processing
US8917857B2 (en) Method and system for call to role
JP5302248B2 (ja) コンピュータと電話の統合
CN104995655A (zh) 用于与联络中心基于网页实时通信的系统和方法
CN107018504A (zh) 通信方法、黑名单配置方法及装置
US20080298560A1 (en) Apparatus system and method for web-based phone services
CN104469027A (zh) 呼叫处理方法和装置
KR101007966B1 (ko) 휴대 단말기의 통합 중앙집중식 녹취 시스템 및 방법
JP2007251763A (ja) コールセンタシステムおよび通信要求処理方法
JP2001257791A (ja) コールセンターにおける個人情報確認方法
JP5715897B2 (ja) 着信時情報提供装置
NO313029B1 (no) Anordning ved et eller flere kommunikasjonsnett der kommunikasjonskanaler blir etablert mellom to eller flere parter
CN109450870B (zh) Voip业务的处理方法和装置、存储介质及电子装置
KR100386441B1 (ko) 통합형 인터넷 콜센터 시스템 및 그 운용방법
KR20010060251A (ko) 네트워크 시스템과 통신방법, 통신 시스템, 정보전달장치및 방법, 정보제공장치
JP5751076B2 (ja) 電話転送装置、及び電話転送プログラム
TWI644558B (zh) System and method for providing customer service telephone and multiple content access simultaneously
KR20090099924A (ko) 다중 호 연결을 갖는 멀티미디어 자동응답 방법 및 그 장치
JP4094316B2 (ja) インターネット電話方式および方法
JP7004983B1 (ja) 電話詐欺防止方法、電話詐欺防止システム、詐欺防止装置、及び詐欺防止センター装置
KR102493972B1 (ko) 음성 및 영상통화 관리서버 시스템
JP2010244175A (ja) 簡易ctiシステム
JPS60149253A (ja) 番号案内台
JP4134162B2 (ja) 携帯電話上の通話の録音システム、その方法及び通話録音プログラム
JP2002335337A (ja) 電話機接続サービス装置と電話機接続サービス制御方法およびそのプログラムと記録媒体ならびにコールセンタシステム