KR20180092792A - Method for managing reservations to prevent a no-show, recording medium and system for performing the method - Google Patents

Abstract

A reservation management method for no-show prevention comprises: a step of connecting to a reservation system and providing a reservation service via a mobile device of a reserving person; a step of providing location information, price information, evaluation information, bookable dates and times, and a real-time seat situation of a member store via the mobile device; a step of receiving a reservation request from the reserving person; a step of confirming a reservation place and a reservation time if the reservation is completed; a step of receiving location information and expected arrival time information of the reserving person from a navigation application of the mobile device of the reserving person if the reserving person does not arrive at the reservation time; and a step of cancelling the reservation if the expected arrival time of the reserving person is later than an allowed waiting time from the reservation time. Accordingly, a no-show of a reservation is prevented to allow a restaurant manager to maximize operating profits and allow a reserving person to conveniently make or cancel a reservation.

Description

BACKGROUND OF THE INVENTION 1. Field of the Invention [0001] The present invention relates to a reservation management method for preventing no-show, a recording medium and system for performing the reservation management method,

The present invention relates to a reservation management method for preventing no-show, a recording medium and a system for performing the reservation management, and more particularly, to a method for providing a reservation service through a mobile device of a reservation person and reservation management for preventing a no- .

In Korea, where reservations are not familiar, it is difficult to operate restaurants, restaurants, hospitals, beauty salons, hotels, airlines, etc. as reservations. For example, if a customer does not show a cancellation notice at the time of booking without prior notice, the Nosho ratio reaches 40% to 50% on the day when the reservation is due to a no show. many.

In order to prevent this, vendors receive a predetermined deposit at the time of reservation and use a method of imposing a penalty fee when a no show occurs. However, it is not easy to manage reservations and reservations when reservations are operated together with reservations.

Moreover, since most of the reservations are managed by hand, it is difficult to easily manage the process of charging a penalty or returning the deposit when canceling the reservation.

KR 10-2015-0033270 A KR 10-2005-0118975 A

SUMMARY OF THE INVENTION Accordingly, the present invention has been made in view of the above problems, and it is an object of the present invention to provide a reservation management method for preventing no-show.

Another object of the present invention is to provide a recording medium on which a computer program for performing a reservation management method for preventing noises is recorded.

Yet another object of the present invention is to provide a system for performing the reservation management method for preventing the no-show.

According to another aspect of the present invention, there is provided a reservation management method for preventing no-show, the method comprising: providing a reservation system with access to a reservation system through a mobile device of a reservation person; Providing location information, price information, evaluation information, reservable date and time, and real-time seating status of the merchant through the mobile device; Receiving a reservation request from the reservation person; Determining a reservation place and a reservation time when the reservation is completed; Receiving location information and estimated arrival time information of the reservationer from a navigation application of the mobile device of the reservationer when the reservation person does not arrive at the reservation time; And canceling the reservation when the estimated arrival time of the reservationer is after the standby time from the reservation time.

In the embodiment of the present invention, the step of receiving the location information and the estimated arrival time information of the reservationer from the navigation application of the mobile device of the reservationer includes checking the current location information of the reservation person, And calculating an arrival estimated time that can be reached by walking or using a transportation means.

In the embodiment of the present invention, it is preferable that the calculating of the arrival forecasting time that the reservationer can reach using the transportation means is based on the distance between the current position information of the reservation person and the reservation place, You can see if it contains a route that can be moved.

In the embodiment of the present invention, the estimated arrival time of the reservation person is calculated by at least one of the movement methods of the reservation person, and the reservation person's movement method is at least one of a walking or a transportation means movement, The traveling speed of the reserved person is checked and the estimated arrival time is calculated by confirming that the traveling means is moving if the traveling speed is not less than a predetermined threshold value and if the traveling speed is less than a predetermined threshold value It can be calculated that the estimated time of arrival is confirmed by confirming that the user is on foot.

In the embodiment of the present invention, the waiting time may be set differently according to at least one of the distance between the reservationer and the reservation place, the average movement speed of the reservation person, the number of other reservation waiters, the reservation time zone, A weight can be set.

In an embodiment of the present invention, the average moving speed of the reservation person may be calculated by checking the moving speed of the reservation person for a predetermined time.

In the embodiment of the present invention, the average moving speed is not reflected when the reserved person moves in a direction different from the direction of the reserved place, and the moving in a direction different from the direction of the reserved place, And going in a direction out of a predetermined angle range based on the straight line distance.

In an embodiment of the present invention, the reserved time zone includes an absolute time zone, and may be set to a predetermined allowable time regardless of other factors in the absolute time zone.

In the embodiment of the present invention, when considering the number of other reservation waiters, the range of the number of other reservation waiters is included in at least one of a minimum range, an intermediate range, or a maximum range. If the range is included in the minimum range The standby time may be relatively long, and if the standby time is included in the maximum range, the standby time may be a minimum standby time.

In an embodiment of the present invention, the reservation management method for preventing no-show may further include providing a push notification about reservation to the reservation person a predetermined time before the reservation time.

In an embodiment of the present invention, the step of canceling the reservation may further comprise the step of providing the reservationer with a selection of whether or not to cancel the reservation.

In an embodiment of the present invention, the step of canceling the reservation may further include the step of notifying the reservationer of the cancellation of the reservation.

In the embodiment of the present invention, the reservation management method for preventing no-show may further include managing the reputation and the black list of the reservation person in accordance with the reservation cancellation.

According to an embodiment of the present invention, a computer program for performing a reservation management method for preventing no-show is recorded in a computer-readable storage medium.

According to another aspect of the present invention, there is provided a reservation management system for providing a reservation service through a mobile device of a subscriber according to an embodiment of the present invention, Providing a connection providing unit; Information providing means for providing location information, price information, evaluation information, reservable date and time, and real-time seating status of the merchant through the mobile device; A reservation management unit for receiving a reservation application from the reservation person and confirming a reservation place and a reservation time when reservation is completed; A navigation interlocking unit for receiving position information and estimated arrival time information of the reservationer from the navigation application of the mobile device of the reservationer when the reservation person does not arrive at the reservation time; And a canceling unit for canceling the reservation if the estimated arrival time of the reserved person is after the standby time from the reserved time.

In an embodiment of the present invention, the reservation management system for preventing the no-show may further include a push notification unit for providing a push notification of the reservation to the reservation person a predetermined time before the reservation time.

In an embodiment of the present invention, the no-show prevention unit may further include a cancel inquiry unit for providing a selection of whether or not to cancel the reservation to the reservation person.

In an embodiment of the present invention, the no-show avoidance unit may provide the reservation person with a notification of the reservation cancellation.

In the embodiment of the present invention, the reservation management system for preventing the no-show may further include a customer management unit for managing the reputation and the black list of the reservation person in accordance with the reservation cancellation.

According to the reservation management method for preventing such a no-show, the reservation status can be easily recognized and the reservation can be managed, and the reservation can be forcibly canceled or canceled according to the scheduled arrival time of the reservation person through interlocking with the reservation person's navigation . As a result, it is possible to maximize the operating profit by reducing the Nosho from the viewpoint of the restaurant operator, and convenient reservation and cancellation is possible for the reservation person. In addition, it is possible to prevent reservation no-show and to establish a mature reservation culture.

1 to 14 are exemplary screens provided by the reservation management service for preventing no-show according to the present invention.
15 is a flowchart of a reservation management method for preventing no-show according to an embodiment of the present invention.
16 is a reservation flowchart of a reservation side of reservation management methods for preventing no-show according to an embodiment of the present invention.
17 is a block diagram of a reservation management system for preventing no-show according to an embodiment of the present invention.

The following detailed description of the invention refers to the accompanying drawings, which illustrate, by way of illustration, specific embodiments in which the invention may be practiced. These embodiments are described in sufficient detail to enable those skilled in the art to practice the invention. It should be understood that the various embodiments of the present invention are different, but need not be mutually exclusive. For example, certain features, structures, and characteristics described herein may be implemented in other embodiments without departing from the spirit and scope of the invention in connection with an embodiment. It is also to be understood that the position or arrangement of the individual components within each disclosed embodiment may be varied without departing from the spirit and scope of the invention. The following detailed description is, therefore, not to be taken in a limiting sense, and the scope of the present invention is to be limited only by the appended claims, along with the full scope of equivalents to which such claims are entitled, if properly explained. In the drawings, like reference numerals refer to the same or similar functions throughout the several views.

Hereinafter, preferred embodiments of the present invention will be described in more detail with reference to the drawings.

1 to 14 are exemplary screens provided by the reservation management service for preventing no-show according to the present invention.

The present invention provides a reservation service through a mobile device of a subscriber according to the present invention and a reservation management for preventing a no-show. On the other hand, the reservation management method for preventing no-show according to this embodiment can be executed through software (application) in the mobile device of the reservation person.

The mobile device may be a device capable of wireless communication and may be a smart phone, a mobile phone, a tablet computer, a notebook, a netbook, a PDA, a PMP, a PSP, an MP3 player, book reader, navigation, smart camera, electronic dictionary, electronic clock, game machine, and the like.

The mobile device can execute various application programs based on an operating system (OS). The operating system is a system program for allowing an application program to use the hardware of the terminal device and may include a mobile computer operating system such as an Android OS, an iOS, a Windows mobile OS, a sea OS, a Symbian OS, and a BlackBerry OS.

The application program is a program developed to perform a specific operation using the mobile device. The application program is a program that not only stores various applications and service objects but also various multimedia contents such as games, movies, pictures, A viewer, a video player, and the like.

The mobile device may display media data through a display unit or provide a user interface (UI) to a user as a display device supporting wireless communication.

The display unit may include a liquid crystal display (LCD) panel, a plasma display panel (PDP), an organic light-emitting diode (OLED) display panel, and the like.

In addition, a touch screen function may be included in the display unit or may be provided as a separate touch pad device for processing user input. Alternatively, the device 30 may include an input unit (not shown) such as a keypad formed separately from the display unit and receiving a user input.

First, the user accesses the reservation management system for preventing the no-show through the application installed in the mobile terminal to be used. A connected user logs in to the system through a login screen, and a user who is not a member can induce member registration. As a login method, it is possible to provide two ways of signing in by membership or by using a social linked login (Facebook, Kakao, Naver, etc.).

The administrator of the reservation management system can manage the information of the franchisees, provide information of the franchisees to the reservation person, and provide the reservation service.

Referring to FIG. 1, a screen showing an example of a store list managed by an administrator is shown, wherein the merchants are listed. Referring to FIG. 2, when 'Vellino' is selected among the merchants, stores belonging to 'Vellino' are all listed. For management, you can select one of the merchants in the list, in which case a detailed management page is provided.

In addition, the count number for each store name is listed, and the administrator can modify or delete information about the store. In one embodiment, if there is a low-level store, it can not be deleted, and a warning message "can not be deleted because there is a lower-level store"

Store registration can set the name, manager, sales person and register the store. 3 and 4, the manager (for example, a system representative, a sales representative, a merchant representative, and a store representative) can be granted authority according to each role. For example, you can control your rights to view only your own store.

Referring to FIG. 5, for example, a real-time seat status page can be viewed when the user clicks on the Gangnam branch of the restaurant. The position and arrangement of each seat can be provided as an image for intuitively viewing, and the reservation status of each seat can be provided.

For example, the reservation status can provide menus such as reservation time, activation, waiting list, and the like. In the reservation time menu, the information of the customer according to the reservation time and reservation time of the corresponding table is displayed as a pop-up window. The activation menu is used when the waiting table is available to customers who have their own reservations or visits directly to the restaurant by phone.

The waiting list menu is a system for receiving waiters according to the desired reservation time in case the reservation is canceled in the reserved table. If clicked, a pop-up window of the waiting list is displayed. Data can be entered by selecting the waiters that match the time zone in the waiting list.

The deactivation menu means that the customer pays for the food, the table or the seat has returned to its original standby state, and the position navigation menu is used when the user moves to the request or specificity of the customer in the activated state. The Exit menu is a function that allows you to exit the popup window.

The system administrator can manage the reservation history list and cancellation history list. The reservation history list may store the name of the reservation person, a telephone number, a reservation table, a reservation time, and the like.

Referring to FIG. 6, it is possible to manage the bookmarkers according to the scores according to the scores and the scores, or to manage them in a blacklist when the predetermined conditions as shown in FIG. 7 are satisfied (for example, reservation cancellation more than a predetermined number of times).

8 to 14 are application screens for executing a reservation management method for preventing no-show shown through a mobile device of a reservation person (user).

Referring to FIG. 8, a popup window to be displayed first after a user logs in may be displayed, advertisement, and the like. The UI can then be the main screen that will be shown after the pop-up window disappears.

The main screen UI shows the user's main data. For example, a restaurant having a good rating and a restaurant using an advertisement item may be displayed on the top, or the user may be able to analyze the user data and show contents frequently used to provide convenience in using the application. Also, a graph analyzing the user data may be provided to the user.

In another embodiment, the main screen may be an advertisement, a shop with a high star rating, a shop often used by a user, and the like.

Referring to FIG. 9, the list of the shops filtered by region and search condition is displayed. You can collect and display important data (stars, distances, etc.) required by users. You can also select the area you want to search for, and you can search by name, street, store name, and so on. You can also provide a starpoint for each store, and you can see more of the stores that were searched for more.

Referring to FIG. 10, a shop detail screen is a screen that is displayed when a shop is selected from the store list of FIG. In the detail screen, it is possible to output the average value of the pictures registered by each store and the users' registered stars. You can also provide your store name, seat view, review view, store introduction and description, food and price you sell at the store, and a list to book.

Referring to FIG. 11, this screen is displayed when a reservation button is selected. In the date selection menu, set the reservation date to year, month, and day. You can choose your seat and time, and write down your other requirements. In addition, payment may be performed.

Referring to FIG. 12, there is shown a page where the user can select the seat and time. As the basic information, the shop name and date of the seat layout map can be displayed, and the floor to be selected can be selected. In addition, the seat layout of the shop is displayed, for example, a white seat can be selected, a black seat can be a full-time seat, and a yellow seat can represent a selected seat.

Also, a pop-up window to select the time may be provided, for example, dark gray for sold time, light gray for select seats, and yellow for selected seats. After selecting the seat and time and pressing the selection completion, the seat is occupied at that time. This provides a reservation system of tables / seats in a restaurant, so that customers can identify their movement and location.

In addition, the ability to order drinks at a coffee shop, etc., can be pre-paid (paid) and ordered to pick up drinks at a few o'clock (few minutes) in a nearby coffee shop.

Referring to FIG. 13, a payment detailed screen is provided when a payment button is clicked. A screen for selecting a payment method, a screen for obtaining consent such as personal information utilization, and the like, and a price to be paid may be displayed.

In addition, a screen for collecting reviews can be provided, and a rating, an ID, a publication date, and contents can be displayed. To this end, a review writing icon may be provided, and only after a payment has been made, a review can be made available to the actual user only until a review is written. In addition, an icon for selecting a star, an icon for registering a photo, and the like may be provided.

When payment is made in advance by using a drink pickup or the like, the amount excluding the card fee and application fee is settled and put in the store system. Based on the above settlement, we will process the deposit in the store according to the day or period. That is, "payment amount-card fee-application fee = settlement amount ".

Referring to FIG. 14, it is a page where the user's rating can be confirmed. Details If you select the detail view, you will see a page displaying the member's rating and the conditions for upgrading to the next level.

In addition, you can check the basic information of the member, register the profile photo of the member, modify the password, certify the mobile phone, the residence of the member, the area of interest, the area of interest, logout, View my review, view billing history details, view details of cancellation history, preferences, notification settings, customer center, and so on.

15 is a flowchart of a reservation management method for preventing no-show according to an embodiment of the present invention.

Referring to FIG. 15, a reservation service can be provided to a reservation system through a mobile device of a subscriber (step S10). At this time, the location information, the price information, the evaluation information, the available date and time, and the real-time seating status are provided through the mobile device (step S20).

The user confirms the information of the merchant, and selects a desired shop, time, seat, and the like. The reservation application is received from the reservation person (step S30), and when the reservation is completed, the reservation place and the reservation time are decided (step S40). In one embodiment, the reservation payment service may be performed and the reservation may be confirmed upon payment of the deposit.

Thereafter, the subscriber may be provided with a push notification for reservation before a predetermined time before the reservation time. For example, when the reservation time of the reservation person is set at 7:00 pm, and the alarm is set to be provided two hours before and one hour before, the mobile device of the reservation person sets "reservation time 2 hours before Quot; and "It is one hour before the reservation time ".

When a reservation person arrives at a predetermined reservation time (step S50), the reservation service can be provided to the reservation person, and the reputation management of the reservation person can be performed. In this case, the booker will have a good evaluation because it has adhered to the reservation.

Observing the reservation time can set the grace time of a certain time (for example, 10 minutes) to comply with reservation time. In other words, if a 10-minute grace period is set, if the reservationer arrives at 7: 9, the reservation time can be regarded as observing.

If the reservation person does not arrive at the reservation time (step S50), the reservation information of the reservation person and the arrival estimated time information are received from the navigation application of the mobile device of the reservation person (step S60). It can operate in conjunction with the navigation device installed in the mobile device such as the smartphone of the reservation person.

Wherein the receiving of the location information and the estimated arrival time information of the reservationer from the navigation application of the mobile device of the reservationer confirms the current location information of the reservation person and transmits the current location information from the current location to the reservation place by walking or using transportation means The estimated arrival time can be calculated.

In this case, it is preferable that the calculating of the estimated arrival time reachable by the booking person using the transportation means is performed based on the distance between the current position information of the reservation person and the reservation place and a route Is included.

At least one estimated time of arrival of the reservation person is calculated according to the movement method of the reservation person, and the movement method of the reservation person may be at least one of walking or transportation means movement.

The traveling speed of the reservation person is checked and the estimated arrival time is calculated by confirming that the traveling speed is equal to or greater than a predetermined threshold and confirming that the transportation means is moving, If the speed is less than a predetermined threshold value, it may be determined that the vehicle is on foot and the estimated arrival time is calculated.

(Step S70). If it is within the allowable waiting time (for example, 20 minutes), the reservation is waited for (step S80). For example, if the information received from the subscriber's mobile device's navigation application "takes about 15 minutes to arrive at the restaurant, arrival time is 7:15", wait for the reservation without canceling the reservation.

If the expected arrival time of the reserved person is after the waiting permission time from the reserved time, the reservation is canceled (step S90). For example, if the scheduled arrival time of the booker is 8: 5 (one hour away), you can call the customer directly at the restaurant or forcefully cancel it.

The allowable waiting time may be set differently according to at least one of a distance between a reservationer and the reservation place, an average movement speed of the reservation person, a number of other reservation waiters, a reservation time zone and a reservation number, and a different weight is set .

The average moving speed of the reservation person may be calculated by checking the moving speed of the reservation person for a predetermined time. In one embodiment, the average moving speed may not be reflected when the reservationer goes in a direction different from the direction of the reservation place. The travel going in a direction different from the direction of the reservation place may be in a direction deviating from a predetermined angle range based on the linear distance between the reservation place and the reservation person.

In addition, the reserved time zone includes an absolute time zone, and may be set to a predetermined allowable time regardless of other factors in the absolute time zone. For example, in the case of a weekend evening, there are many waiting guests, so the waiting time can be shortened.

In addition, when considering the number of other reservation waiters, the range of the number of other reservation waiters is included in at least one of a minimum range, an intermediate range, or a maximum range, and when included in the minimum range, And if it is included in the maximum range, the standby time may be determined to be the minimum standby time.

On the other hand, before forcibly canceling the reservation, a push notification can be sent to the customer to provide the reservation person with a choice as to whether to cancel the reservation. The customer can receive a push notification that "If your reservation is canceled 5 minutes before the allowance time is exceeded, please add or cancel your reservation".

When the reservation is canceled, the reservation person can be notified of the reservation cancellation. For example, a push notification of "Your reservation has been canceled" may be provided. When the reservation is canceled, the reputation of the corresponding reservation person is managed. If the number of cancellations exceeds the predetermined number, the black list can be managed.

If the reservation is canceled, you can cancel the reservation for free, refund the deposit, or deduct a few percent of the cancellation fee set by the penalty. This can be done according to the policy of each merchant.

16 is a reservation flowchart of a reservation side of reservation management methods for preventing no-show according to an embodiment of the present invention.

Referring to Fig. 16, the presenter selects a restaurant to be reserved (step S31), and selects a date and a person (steps S32 and S33). In this case, the restaurant may be able to determine the table according to the personnel.

For example, if there are two reservations, you can choose to select two tables or four tables, and if there are three or four people, you can select only four tables. In addition, it is possible to select only the table having 6 or more for the number of five or more, and to make a separate request (expected to be different for each restaurant) from 7 or more.

After the reservation number is selected, the reservation availability / non-availability indication table is selected from the table arrangement chart (step S34), and the reservation available time can be displayed and selected in the possibility table (step S35). If the impossible table is selected, the reservation available time can be seen (step S36).

Thereafter, the user selects a time and performs a confirmation procedure (step S37), and can make a reservation or make a free reservation according to the restaurant. When the reservation is confirmed, the confirmation can be confirmed by the restaurant POS machine or the tablet (step S38), and the user can confirm / cancel / change the My Page (step S39).

According to the reservation management method for preventing such a no-show, the reservation status can be grasped and the reservation can be managed, and the reservation can be forcibly canceled or canceled according to the scheduled arrival time of the reservation person through interlocking with the reservation person's navigation . Accordingly, it is possible to prevent the no-show reservation and to establish a mature reservation culture.

Such a reservation management method for preventing noises can be implemented in an application or in the form of program instructions that can be executed through various computer components and recorded in a computer-readable recording medium. The computer-readable recording medium may include program commands, data files, data structures, and the like, alone or in combination.

The program instructions recorded on the computer-readable recording medium may be ones that are specially designed and configured for the present invention and are known and available to those skilled in the art of computer software.

Examples of computer-readable recording media include magnetic media such as hard disks, floppy disks and magnetic tape, optical recording media such as CD-ROMs and DVDs, magneto-optical media such as floptical disks, media, and hardware devices specifically configured to store and execute program instructions such as ROM, RAM, flash memory, and the like.

Examples of program instructions include machine language code such as those generated by a compiler, as well as high-level language code that can be executed by a computer using an interpreter or the like. The hardware device may be configured to operate as one or more software modules for performing the processing according to the present invention, and vice versa.

17 is a block diagram of a reservation management system for preventing no-show according to an embodiment of the present invention.

17, a reservation management system 10 (hereinafter, referred to as a "system") for preventing a no-show providing a reservation service through a mobile device of a subscriber according to the present invention includes a connection providing unit 110, an information providing unit 120, A reservation managing unit 140, a navigation interlocking unit 150, and a nosyou prevention unit 160. [

The system 10 of the present invention can be installed and executed with software (application) for performing reservation management for preventing no-show, and the connection providing unit 110, the information providing unit 120, 140, the navigation interlocking unit 150, and the no-show preventing unit 160 may be controlled by software for performing reservation management for preventing the no-show, which is executed in the system 10.

The system 10 may be a separate terminal or some module of the terminal. The connection providing unit 110, the information providing unit 120, the reservation managing unit 140, the navigation interlocking unit 150, and the no-show preventing unit 160 may be formed as an integrated module, Or more. However, conversely, each configuration may be a separate module.

The system 10 may be mobile or fixed. The device 10 may be in the form of a server or an engine and may be a device, an apparatus, a terminal, a user equipment (UE), a mobile station (MS) a wireless device, a handheld device, and the like.

The system 10 may execute or produce various software based on an operating system (OS), i.e., a system. The operating system is a system program for allowing software to use the hardware of a device. The operating system includes a mobile computer operating system such as Android OS, iOS, Windows Mobile OS, Sea OS, Symbian OS, Blackberry OS, MAC, AIX, and HP-UX.

The connection providing unit 110 provides connection and reservation services to the reservation system through the mobile device of the reservation person. The information providing unit 120 provides location information, price information, evaluation information, available date and time, and real-time seating status of the merchant through the mobile device. The user confirms the information of the merchant, and selects a desired shop, time, seat, and the like.

The system 10 may further include a settlement providing unit 130. Upon receiving the reservation request from the reservation person, the payment providing unit 130 provides the deposit payment service and can confirm the reservation place and the reservation time when the payment of the deposit is completed.

The system 10 may further include a push notification unit for providing a push notification of a reservation to the reservation person a predetermined time before the reservation time. For example, when the reservation time of the reservation person is set at 7:00 pm, and the alarm is set to be provided two hours before and one hour before, the mobile device of the reservation person sets "reservation time 2 hours before Quot; and "It is one hour before the reservation time ".

The system 10 may further include a customer management unit for managing the reputation and the black list of the reservation person in response to the reservation cancellation. When a reservation person arrives at a predetermined reservation time, the reservation service can be provided to the reservation person and the reputation management of the reservation person can be performed. In this case, the booker will have a good evaluation because it has adhered to the reservation.

Observing the reservation time can set the grace time of a certain time (for example, 10 minutes) to comply with reservation time. In other words, if a 10-minute grace period is set, if the reservationer arrives at 7: 9, the reservation time can be regarded as observing.

The navigation interlocking unit 150 receives position information and arrival estimated time information of the reservation person from the navigation application of the mobile device of the reservation person when the reservation person does not arrive at the reservation time. The navigation interlocking unit 150 may operate in conjunction with a navigation device installed in a mobile device such as a smartphone of a subscriber.

If the expected arrival time of the reservation person is within the allowable waiting time (for example, 20 minutes) from the reservation time, the no-show preventing unit 160 waits without canceling the reservation. For example, if the information received from the subscriber's mobile device's navigation application "takes about 15 minutes to arrive at the restaurant, arrival time is 7:15", wait for the reservation without canceling the reservation.

However, if the estimated arrival time of the reserved person is after the standby time from the reserved time, the no-show preventing unit 160 cancels the reservation. For example, if the scheduled arrival time of the booker is 8: 5 (one hour away), you can call the customer directly at the restaurant or forcefully cancel it.

Before forcibly canceling the reservation, a push notification can be sent to the customer to provide the reservation person with a choice as to whether or not to cancel the reservation. To this end, the system 10 may further include a cancellation inquiry part for providing a selection of whether to cancel the reservation to the reservation person.

Customers can receive a push notification via the Cancellation Department if they exceed the allowance time, "Please add your reservation time or cancel your reservation" 5 minutes before your reservation is canceled.

When the reservation is canceled, the reservation person can be notified of the reservation cancellation. For example, a push notification of "Your reservation has been canceled" may be provided. When the reservation is canceled, the reputation of the corresponding reservation person is managed. If the number of cancellations exceeds the predetermined number, the black list can be managed.

If the reservation is canceled, you can cancel the reservation for free, refund the deposit, or deduct a few percent of the cancellation fee set by the penalty. This can be done according to the policy of each merchant.

Accordingly, the reservation status can be easily grasped and the reservation can be managed, and the reservation can be forcibly canceled or canceled according to the scheduled arrival time of the reservation person through interlocking with the reservation person's navigation. Accordingly, it is possible to prevent the no-show reservation and to establish a mature reservation culture.

It will be apparent to those skilled in the art that various modifications and variations can be made in the present invention without departing from the spirit or scope of the present invention as defined by the following claims. You will understand.

The present invention provides convenience of reservation by showing real-time reservation status and location arrangement in a reservation of a restaurant or the like, manages the reputation and black list of the reservation person, and efficiently manages the no-show through the location information. As a result, it is possible to maximize the operating profit by reducing the Nosho from the viewpoint of the restaurant operator, and convenient reservation and cancellation is possible for the reservation person. In addition, since these services are provided through the mobile device of the reservation person, it is expected to be usefully used according to the spread and use of mobile in recent years.

10: Reservation management system
110:
120: Information provision
130: Payment system
140: reservation management section
150: Navigation interlocking part
160:

Claims (13)

Providing an access and reservation service to the reservation system via the reservation mobile device;
Providing location information, price information, evaluation information, reservable date and time, and real-time seating status of the merchant through the mobile device;
Receiving a reservation request from the reservation person;
Determining a reservation place and a reservation time when the reservation is completed;
Managing the reputation of the reservation person when the reservation person arrives at the reserved time or the reserved time of a predetermined time from the reservation time;
Receiving location information and estimated arrival time information of the reservationer from a navigation application of the mobile device of the reservationer when the reservation person does not arrive at the reservation time; And
And canceling the reservation when the expected arrival time of the booked person is after the allowed time from the reserved time.
The method of claim 1, wherein the step of receiving location information and estimated arrival time information of the reservationer from a navigation application of the mobile device of the subscriber comprises:
Confirming the current position information of the reservation person and calculating an arrival estimated time that can be reached from the current position to the reservation place by walking or using a transportation means.
3. The method of claim 2,
The calculation of the estimated arrival time that the booked person can reach using the transportation means includes the distance between the current position information of the reserved person and the reserved place and the route that can be moved to the public transportation means or the private car on the expected route Check to see if there is a reservation management method to prevent.
3. The method of claim 2,
At least one estimate of the arrival time of the reservationee is calculated according to the movement method of the reservation person, and the movement method of the reservation person is at least one of a walking or a transportation means movement, The thing,
If the moving speed is less than a predetermined threshold value, confirming that the moving speed is the walking speed, and if the traveling speed is not less than the predetermined threshold, The reservation management method for preventing no-show.
The method according to claim 1,
The allowable waiting time may be set differently according to at least one of a distance between the reservationer and the reservation place, an average movement speed of the reservation person, a number of other reservation waiters, a reservation time zone and a reservation number, A method for managing reservations for.
6. The method of claim 5,
Wherein the average moving speed of the reservation person is calculated by checking the moving speed of the reservation person for a predetermined time.
The method according to claim 6,
The average moving speed is not reflected when the reserved person moves in a direction different from the direction of the reserved place, and the traveling direction in the direction different from the direction of the reserved place is determined based on the linear distance between the reserved place and the reserved person Wherein the method further comprises: going out of the angular range.
6. The method according to claim 5, wherein the reservation time zone includes an absolute time zone and is set to a predetermined allowable time regardless of other factors in the absolute time zone.
6. The method of claim 5,
When the number of the other reservation waiters is considered, the range of the other reservation waiters is included in at least one of a minimum range, an intermediate range, or a maximum range, and if the minimum waiting range is included in the minimum range, And the minimum waiting time is determined when the waiting time is included in the maximum range.
The method according to claim 1,
Further comprising the step of providing a push notification of reservation to the reservation person a predetermined time before the reservation time.
The method of claim 1, wherein canceling the reservation comprises:
Providing a subscriber with a choice of whether to cancel the reservation;
Providing a notification of reservation cancellation to the reservation person; And
Further comprising the step of managing the reputation and the black list of the reservation person in accordance with the reservation cancellation.
A computer-readable recording medium storing a computer program for performing a reservation management method for preventing no-show according to any one of claims 1 to 11.
A reservation management system for providing a reservation service through a mobile device of a reservation person,
A connection providing unit for providing connection and reservation services to the reservation system through the mobile device;
Information providing means for providing location information, price information, evaluation information, reservable date and time, and real-time seating status of the merchant through the mobile device;
A reservation management unit for receiving a reservation application from the reservation person and confirming a reservation place and a reservation time when reservation is completed;
A customer management unit for managing the reputation of the reservation person when the reservation person arrives at the reservation time or a grace period of a predetermined time from the reservation time;
A navigation interlocking unit for receiving position information and estimated arrival time information of the reservationer from the navigation application of the mobile device of the reservationer when the reservation person does not arrive at the reservation time; And
And canceling the reservation if the estimated arrival time of the reserved person is after the standby time from the reserved time.

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