KR20210089411A - Method for managing reservations to prevent a no-show, recording medium and system for performing the method - Google Patents

Abstract

Provided is a method for managing reservations to prevent no-show, which comprises the following steps: providing a reservation service when a customer to access a reservation system through a mobile device; providing location information, price information, evaluation information, reservable date and time, and real-time seat status of an affiliated store through the mobile device; receiving a reservation request from the customer; when the reservation is completed, confirming a reservation location and reservation time; receiving location information and expected arrival time information of the customer from a navigation application of the customer's mobile device when the customer does not arrive at the reservation time; and canceling the reservation when the expected arrival time of the customer is after a waiting time allowed from the reservation time. Accordingly, no-shows of reservations are prevented, thereby enabling a restaurant operator to maximize operating profit and enabling a customer to conveniently make and cancel a reservation.

Description

Reservation management method for preventing no-show, recording medium and system for performing the same {METHOD FOR MANAGING RESERVATIONS TO PREVENT A NO-SHOW, RECORDING MEDIUM AND SYSTEM FOR PERFORMING THE METHOD}

The present invention relates to a reservation management method for preventing no-shows, a recording medium and a system for performing the same, and more particularly, to a method of providing reservation service through a mobile device of a reservationer and reservation management for preventing no-shows. .

In Korea, where reservations are unfamiliar, it is difficult to operate companies such as restaurants, restaurants, hospitals, beauty salons, hotels, and airlines by reservation system. For example, if there is difficulty in the operation of the company, etc. due to a no-show where the customer does not appear at the reservation time without prior notice of cancellation, and the no-show rate reaches about 40% to 50% on days when there are many reservations there are many

In order to prevent this, companies receive a small reservation fee at the time of reservation, and sometimes use a method of imposing a penalty in case of a no-show. However, when the reservation system is operated together with the reservation deposit, it is not easy to manage the reservation and the reservation deposit.

Moreover, since most of the reservation deposits are managed manually, it is difficult for the operator of the company to easily manage the process of imposing a penalty or returning the deposit when canceling a reservation.

Accordingly, the technical problem of the present invention has been conceived in this regard, and an object of the present invention is to provide a reservation management method for preventing no-shows.

Another object of the present invention is to provide a recording medium in which a computer program for performing the reservation management method for preventing no-shows is recorded.

Another object of the present invention is to provide a system for performing the reservation management method for preventing no-shows.

A reservation management method for preventing no-shows according to an embodiment of the present invention for realizing the object of the present invention, through the mobile device of the reservationer, the steps of accessing the reservation system and providing a reservation service; providing location information, price information, evaluation information, reservable date and time, and real-time seat status of the affiliated store through the mobile device; receiving a reservation request from the reservationer; when the reservation is completed, confirming a reservation location and reservation time; receiving location information and expected arrival time information of the reservationer from a navigation application of the reservationer's mobile device when the reservationer does not arrive at the reservation time; And if the expected arrival time of the reservationer is after the waiting time allowed from the reservation time, it includes the step of canceling the reservation.

In an embodiment of the present invention, the step of receiving the location information and the expected arrival time information of the reservationer from the navigation application of the mobile device of the reservationer includes checking the current location information of the reservationer, and from the current location It may include calculating an estimated arrival time that can be reached by walking or using transportation to the reserved place.

In an embodiment of the present invention, the calculation of the expected arrival time that the reservationer can reach by using transportation means is the distance between the reservationer's current location information and the reservation place and the estimated route by public transportation or car. You can check if it contains a path that you can move to.

In an embodiment of the present invention, the expected arrival time of the reservationer is calculated at least one or more by the movement method of the reservationer, and the movement method of the reservationer is at least one of walking or transportation, and during walking or transportation To determine by which method to move, check the moving speed of the reservationer, and if the moving speed is above a predetermined threshold, check that the transportation means moves to calculate the expected arrival time, and the moving speed is a predetermined threshold If it is less than, it may be to calculate the estimated time of arrival by confirming that it is walking.

In an embodiment of the present invention, the waiting time allowed may be set differently according to at least one of the distance between the reservation and the reservation place, the average moving speed of the reservationer, the number of other reservation waiters, the reservation time zone, and the number of reservations, each A weight may be set.

In an embodiment of the present invention, the average movement speed of the reservationer may be calculated by checking the movement speed of the reservationer for a predetermined time.

In an embodiment of the present invention, the average moving speed is not reflected when the reservationer goes in a direction different from the direction of the reservation place, and going in a direction different from the direction of the reservation place is between the reservation place and the reservation. It may include going in a direction out of a predetermined angular range based on the linear distance of .

In an embodiment of the present invention, the reservation time zone includes an absolute time zone, and the absolute time zone may be set to a predetermined waiting time irrespective of other factors.

In an embodiment of the present invention, when considering the number of the other reservation waiting list, the range of the other reservation waiting number is included in at least one of the minimum range, the intermediate range, or the maximum range, and is included in the minimum range The allowable standby time is relatively long, and when it is included in the maximum range, the allowable standby time may be a minimum allowable time.

In an embodiment of the present invention, the reservation management method for preventing no-show may further include providing a push notification for reservation to the reservationer a predetermined time before the reservation time.

In an embodiment of the present invention, the step of canceling the reservation may further include providing the reservationer with a selection of whether to cancel the reservation.

In an embodiment of the present invention, the step of canceling the reservation may further include providing a notification about reservation cancellation to the reservation person.

In an embodiment of the present invention, the reservation management method for preventing no-shows may further include managing a reputation and a black list of the reservationer according to reservation cancellation.

In a computer-readable storage medium according to an embodiment for realizing another object of the present invention, a computer program for performing a reservation management method for preventing no-shows is recorded.

A reservation management system for preventing no-shows for providing a reservation service through a mobile device of a reservationer according to an embodiment for realizing another object of the present invention, accessing the reservation system through the mobile device and providing a reservation service a connection providing unit that provides; an information providing unit for providing location information, price information, evaluation information, reservation available date and time, and real-time seat status of the affiliated store through the mobile device; a reservation management unit for receiving a reservation request from the reservationer and confirming a reservation location and reservation time when the reservation is completed; a navigation linkage unit configured to receive location information and expected arrival time information of the reservationer from a navigation application of the reservationer's mobile device when the reservationer does not arrive at the reservation time; And if the expected arrival time of the reservationer is after the waiting time allowed from the reservation time, it includes a no-show prevention unit for canceling the reservation.

In an embodiment of the present invention, the reservation management system for preventing no-shows may further include a push notification unit that provides a push notification for a reservation to the reservationer a predetermined time before the reservation time.

In an embodiment of the present invention, the no-show prevention unit may further include a cancellation inquiry unit that provides the reservationer with a choice of whether to cancel the reservation.

In an embodiment of the present invention, the no-show prevention unit may provide a notification of reservation cancellation to the reservationer.

In an embodiment of the present invention, the reservation management system for preventing no-shows may further include a customer management unit that manages a reputation and a black list of the reservationer according to reservation cancellation.

According to the reservation management method for preventing no-shows, it is possible to forcibly cancel or induce cancellation according to the scheduled arrival time of the reservationer through linking with the reservationer's navigation, providing convenience to the reservation status and reservation management. . Accordingly, restaurant operators maximize operating profit by reducing no-shows, and reservations and cancellations are convenient for reservations. In addition, it is possible to prevent no-show of reservations and establish a mature reservation culture.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The detailed description of the present invention set forth below refers to the accompanying drawings, which show by way of illustration specific embodiments in which the invention may be practiced. These embodiments are described in sufficient detail to enable those skilled in the art to practice the present invention. It should be understood that the various embodiments of the present invention are different but need not be mutually exclusive. For example, certain shapes, structures, and characteristics described herein with respect to one embodiment may be embodied in other embodiments without departing from the spirit and scope of the invention. In addition, it should be understood that the location or arrangement of individual components within each disclosed embodiment may be changed without departing from the spirit and scope of the present invention. Accordingly, the following detailed description is not intended to be taken in a limiting sense, and the scope of the present invention, if properly described, is limited only by the appended claims, along with all scope equivalents to those as claimed. Like reference numerals in the drawings refer to the same or similar functions throughout the various aspects.

Hereinafter, preferred embodiments of the present invention will be described in more detail with reference to the drawings.

1 to 14 are exemplary screens provided by the reservation management service for preventing no-shows of the present invention.

A reservation service is provided through a mobile device of a reservationer according to the present invention and reservation management for preventing no-shows is provided. Meanwhile, the reservation management method for preventing no-shows according to the present embodiment may be executed through software (application) in the mobile device of the reservationer.

The mobile device is a device capable of wireless communication, and includes a smart phone, a mobile phone, a tablet computer, a notebook computer, a netbook, a PDA, a PMP, a PSP, an MP3 player, and an e-book (e). -book) may include all types of mobile devices such as readers, navigation devices, smart cameras, electronic dictionaries, electronic watches, and game machines.

The mobile device may execute various application programs based on an operating system (OS). The operating system is a system program for enabling an application program to use the hardware of the terminal device, and may include all mobile computer operating systems such as Android OS, iOS, Windows Mobile OS, Bada OS, Symbian OS, and BlackBerry OS.

The application program is a program developed to perform a specific task using the mobile device, and includes various multimedia contents such as games, videos, and photos, as well as various applications and service objects, or images for executing the multimedia contents. It can include all executable programs such as a viewer and a video player.

The mobile device is a display device that supports wireless communication, and may display media data through a display unit or provide a user interface (UI) to a user.

The display unit may include a liquid crystal display (LCD) panel, a plasma display panel (PDP), an organic light-emitting diode (OLED) display panel, and the like.

In addition, in order to process a user input, a touch screen function may be included in the display unit or may be provided as a separate touch pad device. Alternatively, the device 30 may include an input unit (not shown), such as a keypad, which is formed separately from the display unit and receives a user's input.

First, the user accesses the reservation management system for preventing no-shows of the present invention through the application installed in the mobile terminal being used. The connected user logs in to the system through the login screen, and the user who is not a member can induce membership registration. As a login method, two methods can be provided: login by member registration or social link login (Facebook, Kakao, Naver, etc.).

The manager of the reservation management system may manage information of affiliated stores, provide information of affiliated stores to the reservationer, and provide a reservation service.

Referring to FIG. 1 , as a screen showing an example of a store list managed by an administrator, affiliated stores are listed. Referring to FIG. 2 , when 'Bellino' is selected among the affiliated stores, all stores belonging to the affiliated store called 'Bellino' are listed. You can select one merchant from the list for management, in which case a detailed management page is provided.

In addition, the count number for each store name is written, and the administrator can edit or delete information about the store. As an embodiment, when a sub-store exists, it cannot be deleted, and a warning message that "deletion is impossible because a sub-store exists" may be output.

Store registration allows you to set up a name, manager, and sales person and register a store. In addition, referring to FIGS. 3 and 4 , a user can be searched and selected from the list, and the corresponding manager (eg, system person, sales person, merchant, store manager) can be given authority according to each role. . For example, you can adjust the permissions so that only your own store can be viewed.

Referring to FIG. 5 , for example, when a bellino restaurant Gangnam branch is clicked, a real-time seat status page can be viewed. It can be provided as an image that can intuitively see the location and arrangement of each seat, and even the reservation status of each seat can be provided.

For example, the reservation status may provide menus such as reservation time, activation, and waiting list. In the reservation time menu, the reservation time of the corresponding table and customer information for each reservation time are output in a pop-up window. The active menu is used when the waiting table is a restaurant that takes reservations directly over the phone or has customers who have visited in person.

The waiting list menu is a system that puts the waiting list by the desired reservation time in case the reservation is canceled in the reserved table, and when clicked, a pop-up window of the waiting list is displayed. From the waiting list, you can select a waiting person for the appropriate time zone and enter data.

The inactive menu means that the customer pays for the food and the table or seat returns to the original standby state, and the move-in menu is used when the customer's request or special request from the active state moves the seat. Exit menu is a function to exit from the pop-up window.

The system administrator can manage the reservation history list and the cancellation history list. The reservation history list may store the name of the person making the reservation, phone number, reservation table, reservation time, and the like.

Referring to FIG. 6 , reservations can be managed by score and grade according to the score, or when a preset condition (eg, cancellation of a reservation more than a predetermined number of times) is satisfied as shown in FIG. 7 , it can be managed as a blacklist.

8 to 14 are application screens for executing a reservation management method for preventing no-shows displayed through a mobile device of a reservationer (user) with reference to FIGS.

Referring to FIG. 8 , as a pop-up window to be displayed first after a user logs in, the displayed contents may be announcements, advertisements, and the like. Afterwards, the UI may be the main screen to be displayed after the pop-up window disappears.

The main screen UI shows the user's main data. For example, it is possible to provide convenience in using the application by showing restaurants with good ratings and restaurants using advertisement items at the top, or by analyzing user data to show frequently used content. In addition, a graph obtained by analyzing user data may be provided to the user.

In another embodiment, as a main screen, advertisements, stores with high star ratings, stores frequently used by users, etc. may be displayed in a tile form, and when the view more is clicked, a search result may be displayed in the store list under the corresponding conditions.

Referring to FIG. 9 , it is a screen in which a list of stores filtered by region and search condition is listed. It can collect and show important data (stars, distance, etc.) required by the user. In addition, you can select an area you want to search, and you can also search by store name, street, store name, and the like. In addition, it is possible to provide a star rating for each store, and to view more stores searched for in view more.

Referring to FIG. 10 , as a detailed shop screen, it is a screen that appears when a corresponding shop is selected from the shop list of FIG. 9 . On the detailed screen, photos registered in each store and average values of stars registered by users can be output. In addition, it is possible to provide the store name, seat view, review view, store introduction and description, food and price sold at the store, and a list to make a reservation.

Referring to FIG. 11 , it is a screen displayed when a reservation button is selected. Set the reservation date as year, month and day in the date selection menu. You can choose your seat and time, and write down any other requirements. You can also proceed with payment.

Referring to FIG. 12 , a page from which a user can select a seat and a time is displayed. As basic information, you can display the store name and date on the seat map, and select the floor you want to select. In addition, a seating chart of the corresponding store may be displayed, for example, white seats may represent selectable seats, black seats may represent full-time seats, and yellow seats may represent selected seats.

In addition, a pop-up window for selecting a time may be provided, for example, dark gray may indicate sold time, light gray may indicate selectable seats, and yellow may indicate selected seats. After selecting a seat and time, press Done to select a seat and the seat will be occupied at that time. This provides a table/seat reservation system in a restaurant, so that customers' movement and location can be identified.

In addition, through the ordering drink function at a coffee shop, it is possible to make an order in advance (charged) so that the drink can be picked up at a nearby coffee shop at a few hours (minutes later).

Referring to FIG. 13 , it is a screen provided when a payment button is clicked as a detailed payment screen. A screen for selecting a payment method, a screen for obtaining consent such as personal information use, etc. may be provided, and a price to be paid may be displayed here.

In addition, a screen for collecting and viewing reviews may be provided, and a star rating, ID, posting date, content, etc. may be displayed. To this end, a review writing icon may be provided, and it is activated only after payment and before writing a review, so that only real users can write a review. In addition, an icon for selecting a star point, an icon for registering a photo, and the like may be provided.

If the payment is made in advance using beverage pickup, etc., the amount excluding the card fee and application fee is settled and the invoice is put into the store system. And based on the above settlement, the deposit is processed in the corresponding store on the same day or during the period. That is, "payment amount - card fee - application fee = settlement amount".

Referring to FIG. 14 , it is a page for confirming the user's rating. If you select the detailed grade view, you can see a page that displays the member's grade and the conditions for promotion to the next grade.

In addition, check the basic information of the member, register the member's profile picture, edit the password, verify the mobile phone, the member's residence, the member's area of interest, the field of interest, log out, cancel the membership, check the reservation history, cancel the payment, write a review , View My Review, View Payment Details, View Cancellation Details, Environment Settings, Notification Settings, Customer Center, etc.

15 is a flowchart of a reservation management method for preventing no-shows according to an embodiment of the present invention.

Referring to FIG. 15 , through the mobile device of the reservationer, access to the reservation system and reservation service may be provided (step S10 ). In this case, the location information, price information, evaluation information, available date and time, and real-time seat status of the affiliated store are provided through the mobile device (step S20).

The user checks the information of the affiliated store and selects a desired store, time, seat, and the like. A reservation request is received from the reservationer (step S30), and when the reservation is completed, the reservation location and reservation time are confirmed (step S40). In an embodiment, a reservation money payment service may be performed, and a reservation may be confirmed when the reservation money is paid.

Thereafter, a push notification about the reservation may be provided to the reservationer a predetermined time before the reservation time. For example, if the reservation time of the reservationer is 7pm, if you set the alarm to be provided 2 hours and 1 hour in advance, the reservation time is set to "2 hours before the reservation time" by the reservationer's mobile device at 5pm and 6pm, respectively. It is possible to provide push notifications such as "It is 1 hour before the reservation time".

When the reservationer arrives at the predetermined reservation time (step S50), the reservation service may be provided to the reservationer, and the reservationor's reputation may be managed. In this case, the reservationer will receive a good evaluation because he has complied with the reservation.

Reservation time observance may be set as observance of a reservation time for a grace period of a certain period of time (eg, 10 minutes). That is, if a grace time of 10 minutes is set, it can be considered that the reservation time has been complied with if the reservationer arrives at 7:09.

If the reservation person does not arrive at the reservation time (step S50), location information and arrival time information of the reservation person are received from the navigation application of the reservation person's mobile device (step S60). This can be operated in conjunction with the navigation system installed in the mobile device such as the reservationer's smartphone.

Receiving the reservation's location information and expected arrival time information from the navigation application of the reservationer's mobile device, confirming the reservation's current location information, and using a walk or transportation means from the current location to the reservation place An estimated arrival time that can be reached can be calculated.

In this case, the calculation of the estimated arrival time that the reservationer can reach by using transportation means is the distance between the current location information of the reservationer and the reservation place and the estimated route that can be moved by public transportation or a car. You can check if the path is included.

The estimated arrival time of the reservationer is calculated by at least one movement method of the reservationer, and the movement method of the reservationer may be at least one of walking or transportation.

To determine whether moving by foot or transportation means, check the movement speed of the reservationer, and if the movement speed is greater than a predetermined threshold, calculate the expected arrival time by confirming that the transportation means moves, If the movement speed is less than a predetermined threshold, it may be determined that the movement is on foot, and the estimated arrival time may be calculated.

It is checked whether the expected arrival time of the reservationer is after the waiting time from the reservation time (step S70), and if it is within the waiting time (eg, 20 minutes), the reservation waits (step S80). For example, if the information received from the navigation application of the reservationer's mobile device is "It takes about 15 minutes to arrive at the restaurant. Arrival time is 7:15", we wait for the reservation without canceling the reservation.

If the expected arrival time of the reservationer is after the waiting time allowed from the reservation time, the reservation is canceled (step S90). For example, if the reservation's estimated time of arrival is 8:05 (one hour away), the restaurant can call the customer directly or force the cancellation.

The waiting time allowed may be set differently depending on at least one of the distance between the reservationer and the reservation place, the average moving speed of the reservationer, the number of other reservation waiters, the reservation time zone, and the number of reservations, and each element has a different weight can be set.

The average moving speed of the reservationer may be calculated by checking the moving speed of the reservationer for a predetermined time. In an embodiment, the average moving speed may not be reflected when the reservationer goes in a direction different from the direction of the reservation place. Going in a direction different from the direction of the reservation place may be going in a direction out of a predetermined angle range based on a straight line distance between the reservation place and the reservation person.

In addition, the reservation time zone includes an absolute time zone, and the absolute time zone may be set to a predetermined waiting allowable time regardless of other factors. For example, in the case of weekend evenings, there are many waiting customers, so the waiting time can be set shorter.

In addition, when considering the number of other reservation waiters, the range of the number of other reservation waiters is included in at least one of a minimum range, an intermediate range, or a maximum range, and when included in the minimum range, the waiting time allowed is relatively long, and when it is included in the maximum range, the allowable waiting time may be a minimum waiting time determined.

On the other hand, before forcibly canceling the reservation, by sending a push notification to the customer, it is possible to provide the reservationer with a choice of whether to cancel the reservation. If the waiting time is exceeded, the customer can receive a push notification saying "Your reservation is currently 5 minutes before cancellation. Please add or cancel the reservation time."

When a reservation is canceled, a notification about reservation cancellation may be provided to the reservationer. For example, a push notification may be provided saying "Your reservation has been cancelled." When a reservation is canceled, the reputation of the reservation can be managed, and when the number of cancellations exceeds a predetermined number, it can be managed as a blacklist.

If the reservation is canceled, we can cancel the reservation for free, refund the reservation fee, or deduct a certain percentage cancellation fee as a penalty. This can be determined according to the policies of each affiliate.

16 is a flowchart of a reservation on the side of a reservationer in a reservation management method for preventing no-shows according to an embodiment of the present invention.

Referring to FIG. 16 , the reservationer selects a restaurant for which he wants to make a reservation (step S31), and selects a date and number of people (steps S32 and S33). In this case, the restaurant may be able to determine the table according to the number of people.

For example, when the number of reservations is 2 people, a table for 2 or a table for 4 can be selected, and when there are 3 to 4 people, only a table for 4 can be selected. In addition, if there are more than 5 people, only a table for 6 people can be selected, and from 7 people or more, a separate request (expected to be different for each restaurant) can be made.

After the reservation number is selected, a reservation available/non-reserved display table is selected from the table layout diagram (step S34), and a reservation time available for the available table can be viewed and selected (step S35). If an impossible table is selected, the available time for reservation can be viewed (step S36).

Thereafter, after selecting a time, a confirmation procedure is performed (step S37), and depending on the restaurant, a reservation fee may be paid or a reservation may be made for free. When the reservation is confirmed, it can be confirmed in a restaurant POS device or a tablet (step S38), and the user can confirm/cancel/change it in My Page (step S39).

According to such a reservation management method for preventing no-shows, it is possible to forcibly cancel or induce cancellation according to the scheduled arrival time of the reservationer through linking with the reservationer's navigation, providing convenience in checking the reservation status and managing reservations. . Accordingly, it is possible to prevent no-show of reservations and establish a mature reservation culture.

Such a reservation management method for preventing no-shows may be implemented as an application or implemented in the form of program instructions that may be executed through various computer components and recorded in a computer-readable recording medium. The computer-readable recording medium may include program instructions, data files, data structures, etc. alone or in combination.

The program instructions recorded on the computer-readable recording medium are specially designed and configured for the present invention, and may be known and available to those skilled in the computer software field.

Examples of the computer-readable recording medium include a hard disk, a magnetic medium such as a floppy disk and a magnetic tape, an optical recording medium such as a CD-ROM and DVD, and a magneto-optical medium such as a floppy disk. media), and hardware devices specially configured to store and execute program instructions such as ROM, RAM, flash memory, and the like.

Examples of program instructions include not only machine language codes such as those generated by a compiler, but also high-level language codes that can be executed by a computer using an interpreter or the like. The hardware device may be configured to operate as one or more software modules to perform processing according to the present invention, and vice versa.

17 is a block diagram of a reservation management system for preventing no-shows according to an embodiment of the present invention.

Referring to FIG. 17 , a reservation management system 10 (hereinafter referred to as a system) for preventing no-shows for providing a reservation service through a mobile device of a reservationer according to the present invention includes a connection providing unit 110 and an information providing unit 120 . , a reservation management unit 140 , a navigation linkage unit 150 , and a no-show prevention unit 160 .

In the system 10 of the present invention, software (application) for performing reservation management for no-show prevention may be installed and executed, and the connection providing unit 110, the information providing unit 120, and the reservation management unit 140 , the configuration of the navigation linkage unit 150 and the no-show prevention unit 160 may be controlled by software for performing reservation management for the no-show prevention executed in the system 10 . .

The system 10 may be a separate terminal or a part of a module of the terminal. In addition, the configuration of the connection providing unit 110 , the information providing unit 120 , the reservation management unit 140 , the navigation linkage unit 150 , and the no-show prevention unit 160 is formed as an integrated module, or one It may consist of more than one module. However, on the contrary, each configuration may consist of a separate module.

The system 10 may be mobile or stationary. The apparatus 10 may be in the form of a server or an engine, and may be a device, an application, a terminal, a user equipment (UE), a mobile station (MS), or a wireless device. (wireless device), may be called other terms such as a handheld device (handheld device).

The system 10 may execute or produce various software based on an operating system (OS), that is, the system. The operating system is a system program for software to use the hardware of the device, and is a mobile computer operating system such as Android OS, iOS, Windows Mobile OS, Bada OS, Symbian OS, Blackberry OS, and Windows, Linux, Unix, It can include all computer operating systems such as MAC, AIX, and HP-UX.

The connection providing unit 110 provides access and reservation service to the reservation system through the mobile device of the reservationer. The information providing unit 120 provides location information, price information, evaluation information, reservation available date and time, and real-time seat status of the affiliated store through the mobile device. The user checks the information of the affiliated store and selects a desired store, time, seat, and the like.

The system 10 may further include a payment providing unit 130 . The payment providing unit 130 may provide a reservation deposit payment service upon receiving a reservation request from the reservationer, and confirm the reservation place and reservation time when the reservation deposit payment is completed.

The system 10 may further include a push notification unit that provides a push notification about the reservation to the reservationer before a predetermined time before the reservation time. For example, if the reservation time of the reservationer is 7pm, if you set the alarm to be provided 2 hours and 1 hour in advance, the reservation time is set to "2 hours before the reservation time" by the reservationer's mobile device at 5pm and 6pm, respectively. It is possible to provide push notifications such as "It is 1 hour before the reservation time".

The system 10 may further include a customer management unit for managing the reputation and black list of the reservation according to the cancellation of the reservation. When the reservationer arrives at a predetermined reservation time, the reservation service may be provided to the reservationer, and the reservationor's reputation may be managed. In this case, the reservationer will receive a good evaluation because he has complied with the reservation.

Reservation time observance may be set as observance of a reservation time for a grace period of a certain period of time (eg, 10 minutes). That is, if a grace time of 10 minutes is set, it can be considered that the reservation time has been complied with if the reservationer arrives at 7:09.

The navigation interworking unit 150 receives the reservation's location information and the expected arrival time information from the navigation application of the reservationer's mobile device when the reservationer does not arrive at the reservation time. The navigation linkage unit 150 may operate in conjunction with a navigation device installed in a mobile device such as a smart phone of a reservationer.

The no-show prevention unit 160 waits without canceling the reservation if the expected arrival time of the reservationer is within a waiting time allowed (eg, 20 minutes) from the reservation time. For example, if the information received from the navigation application of the reservationer's mobile device is "It takes about 15 minutes to arrive at the restaurant. Arrival time is 7:15", the reservation is not canceled and the reservation is waited for the reservation.

However, when the expected arrival time of the reservationer is after the waiting time allowed from the reservation time, the no-show prevention unit 160 cancels the reservation). For example, if the scheduled arrival time of the person making the reservation is 8:05 (one hour away), the restaurant can call the customer directly or force the cancellation.

Prior to forcibly canceling the reservation, a push notification may be sent to the customer to provide the reservationer with a choice of whether to cancel the reservation. To this end, the system 10 may further include a cancellation inquiry unit that provides the reservationer with a choice of whether to cancel the reservation.

If the waiting time is exceeded, the customer can receive a push notification through the cancellation inquiry department saying, "Your reservation is currently 5 minutes before cancellation. Please add or cancel the reservation time."

When a reservation is canceled, a notification about reservation cancellation may be provided to the reservationer. For example, a push notification may be provided saying "Your reservation has been cancelled." When a reservation is canceled, the reputation of the reservation can be managed, and when the number of cancellations exceeds a predetermined number, it can be managed as a blacklist.

If the reservation is canceled, we can cancel the reservation for free, refund the reservation fee, or deduct a certain percentage cancellation fee as a penalty. This can be determined according to the policies of each affiliate.

Accordingly, it is possible to provide the convenience of understanding the reservation status and management of the reservation, and to forcefully cancel or induce cancellation of the reservation according to the scheduled arrival time of the reservationer through linkage with the reservationer's navigation. Accordingly, it is possible to prevent a no-show of reservations and to establish a mature reservation culture.

Although described above with reference to the embodiments, those skilled in the art can variously modify and change the present invention within the scope without departing from the spirit and scope of the present invention described in the claims below You will understand.

Claims (4)

accessing the reservation system and providing a reservation service through the reservationer's mobile device;

providing location information, price information, evaluation information, reservable date and time, and real-time seat status of the affiliated store through the mobile device;

receiving a reservation request from the reservationer;

when the reservation is completed, determining a reservation location and reservation time;

managing the reputation of the reservationer when the reservationer arrives at the reservation time or a grace time of a predetermined time from the reservation time;

receiving location information and expected arrival time information of the reservationer from a navigation application of the reservationer's mobile device when the reservationer does not arrive at the reservation time; and

If the expected arrival time of the reservationer is after the waiting time allowed from the reservation time, canceling the reservation, a reservation management method for preventing no-shows.
The method of claim 1, wherein the receiving of the reservation's location information and the expected arrival time information from a navigation application of the reservation's mobile device comprises:

Checking the current location information of the reservationer, and calculating an expected arrival time that can be reached by walking or transportation means from the current location to the reservation location, reservation management method for preventing no-shows.
3. The method of claim 2,

Calculating the estimated time of arrival that the reservationer can reach using transportation means includes the distance between the reservationer's current location information and the reservation location and a route that can be moved by public transportation or private car on the expected route How to manage reservations to prevent no-shows.
3. The method of claim 2,

The estimated arrival time of the reservationer is calculated by at least one or more movement methods of the reservationer, and the movement method of the reservationer is at least one of walking or transportation, and confirming which method is moved on foot or by transportation means doing is,

Check the moving speed of the reservationer, and if the moving speed is above a predetermined threshold, the estimated arrival time is calculated by confirming that the transportation means is moving. A reservation management method for preventing no-shows, which is to calculate the time.