KR20010034985A - Questions and statistical research providing online service system - Google Patents

Abstract

PURPOSE: An online questionnaire and statistics report system is provided to conduct a questionnaire/survey of target people by transmitting HTML type questionnaire forms to them and receiving the filled forms over the internet. CONSTITUTION: The system comprises steps of making a questionnaire form(s201), transmitting the questionnaire form to a target group and receiving the filled questionnaire(s202), and analyzing the received questionnaire statistically and making a report for a user by using a statistical program and an internet mail system(s203). In the step of making the questionnaire form(s201), items of an HTML type questionnaire are extracted from a database with an answer example according to a request of a user. The constructed questionnaire gets transmitted to target groups selected from a database by the survey requester. The persons of the survey target group fills in the transmitted form, clicks the transmission button, and then the questionnaire answers are automatically transmitted and stored in the database. The survey result report is constructed by the statistical program.

Description

{Questions and statistical research providing online service system}

The present invention relates to a system for performing a survey service using an Internet mail system on a computer and a network.

Currently, the survey method is that the questionnaire completed by the survey requester is delivered directly to the survey subject to receive the survey response, or transmitted through a transmission medium such as mail or fax so that the survey creator returns the answer to the questionnaire. For example, you select a survey agent for a survey, and these survey staff will go directly to each survey subject with a questionnaire and receive a survey response or send a questionnaire by mail, fax, etc. By answering the questionnaire by sending back the questionnaire, each answer to the questionnaire obtained in this way is inputted directly into the database, and the inputted data is extracted using a statistical program, and the statistical result is obtained. To provide the survey requester . This method requires a lot of manpower in the process of delivering and retrieving the questionnaire to the survey subjects, or in the process of databaseing the collected questionnaire responses, which incurs the cost of manpower. In the case of multi-level hierarchical statistics in extracting statistical figures using survey result data, it is more difficult to get quick and accurate survey statistics results.

Recently, in order to reduce such manpower, cost, and time, there are many cases in which the survey respondents are asked to respond to the survey via the Internet. By attaching the address of the web page where the form is registered, the survey respondents will be directed to this page and take the survey. Since it is registered on the web server, when the survey subjects click on the web page address to answer the survey, the signal of the survey subject is transmitted to the server to access the server and provide the survey form page of the server to the terminal of the survey subject. Wait for a while However, this waiting time may be slow depending on the computer specification or the load of the server of the survey subject to answer the survey, which may cause inconvenience to the survey subjects to take the survey, which may cause a problem that the participation of the survey subjects is lowered. In addition, since the questionnaire form page is a program that is implemented by a web programmer, a questionnaire and a sample answer according to the questionnaire are created and a data page is stored according to this form. In order to create a questionnaire form and modify the program accordingly, it is difficult to be applied to various types of questionnaires.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned conventional problems. The present invention relates to an Internet mail system that provides mail services to a plurality of groups through WWW (World Wide Web) regulations and related technologies on computers and networks, and statistics of input data. This is an online survey service system that is performed by online web method by linking statistics program that extracts value with CGI program of server. Software for sending mail such as Outlook Express that supports HTML (Hyper Text Markup Language) (Mail User Agent). ) Is composed of a questionnaire preparation program part (a), a questionnaire transmission and confirmation program part (b), and a statistics and report generation program part (c). The questionnaire preparation program part (a) transforms the questionnaire created by the questionnaire requestor into an HTML form and creates a form file of HTML, and stores the completed questionnaire content and the corresponding example answer in the database. The questionnaire sending and confirmation program part (b) sends the completed questionnaire to the survey subjects selected by the survey requester by internet mail method, and adds the acknowledgment function to the HTML form questionnaire delivered to the survey subjects. The receiver of the questionnaire is to inform the server whether the questionnaire has been checked, and the statistics and report writing program part (c) requests that the questionnaire be sent to the server through the submit button when the questionnaire completes the questionnaire response to the questionnaire received from the questionnaire. By sending the questionnaire response to the server, the questionnaire sent to the server is sent to the statistics system to extract the questionnaire statistics result through the statistics system, and the questionnaire statistics result report is prepared and provided to the questionnaire requester.

1 is a block diagram of the present invention.

2 is a server configuration diagram of the present invention.

3 is a configuration diagram of a database portion of a server.

4 is a flowchart of a questionnaire creation system.

5 is a flow chart of a questionnaire sending and confirmation system.

6 is a flow chart of a statistics and report system.

7 is a block diagram of a statistical report that is the result of the present invention.

<Description of Main Parts of Drawing>

1: Questionnaire mail server 2: Public network

3: service host 4: server

In order to achieve the above object, the present invention creates a questionnaire registered in the service host through the Internet World Wide Web (WWW) on a computer and a network to form a form file of HTML, and transmits the questionnaire to a questionnaire using a mail system. This is a system that receives a questionnaire response through a service host by directly inputting a questionnaire response of a subject in a questionnaire and calculates the result of the questionnaire as a statistical value through a statistical program of the server and provides the report requester as a report.

The present invention is a system for providing an online survey service and statistical results using an Internet mail system and statistical programs through a public network,

(a) the questionnaire creation step to complete the questionnaire,

(b) sending the completed questionnaire to the survey subjects and confirming receipt;

(c) Compiling the results of the survey as statistical figures and preparing a report.

The basic configuration of the survey system according to the present invention is a general survey system, for example, to fill out a questionnaire to meet the needs of the survey requester and determine the survey subjects to the survey subjects directly, by mail, fax, or The survey is provided to people who can access online via mail or website, and their survey answers are collected. The survey data are used to calculate statistical figures for each survey item, and the survey results are provided to the requestor. It is the same as conducting a survey such as a structural survey, a purchase purchase survey, and a customer satisfaction survey.

However, unlike the general survey system, the online survey system according to the present invention is a web administrator when the customer completes the questionnaire on the web and clicks 〈send〉 or 〈submit〉 It provides the function to be delivered to the form, and provides form-mail written in the form of HTML, and transmits the form value of the written HTML to the server side through the integration of Java Script and CGI (Common Gateway Interface). You can get survey results and increase survey response rates in a convenient way.

In addition, the questionnaire system according to the present invention classifies the questionnaire subjects according to the questionnaire and assigns the questionnaire to the questionnaire group to collectively manage the questionnaire group for each questionnaire to send out questionnaires to the questionnaire, to receive the questionnaire, and to answer the questionnaire. State management was enabled.

For example, in the case of surveys on the likelihood of a product, survey statistics are extracted when various surveys such as age surveys such as teenagers, 20s, and 30s, and gender surveys and occupational surveys are required. It's complicated and difficult.

Therefore, the present invention provides a function of inputting a questionnaire subject and grouping the input subjects into a group, and selecting and transmitting a corresponding questionnaire group to send a questionnaire to extract additional statistics through data surveyed in a multi-level hierarchical structure. It is to make it easy and convenient.

When explaining the function of the present invention in detail with reference to the accompanying drawings,

As shown in FIG. 1, the configuration of the present invention utilizes a mail UA (User Agent) through a public network 2 by a service host 3 to a mail server 1 of survey subjects selected by a survey requester. By sending the questionnaire written in HTML form, the questionnaire is sent to the survey subjects through their terminal and responds to the questionnaire.These service systems allow the user to fill out the questionnaire, set up the questionnaire, send the questionnaire, and receive the questionnaire response. , A system server 4 for performing questionnaire response statistics and the like, wherein the function of the server 4 is performed through interworking with the service host 3.

FIG. 2 shows the configuration of the server 4 of the present invention, wherein the system server 4 of the system includes a questionnaire created by a questionnaire requester and a questionnaire created through an example response thereto, for example, such as Outlook Express. The questionnaire creation program part (S101) which transmits through the mail transmission program and converts the form into HTML form so that the server can easily transmit the response to the questionnaire is written. And send the questionnaire to manage the questionnaire and participation of the questionnaire by checking the questionnaire list of) and sending it to the mail server (1) of each person and checking whether they send the questionnaire through their terminal. Service of the answer to the questionnaire sent by the confirmation program unit (S102) and the survey subjects who responded to the questionnaire Statistics and report writing program unit (S103) for receiving survey results through the host and sending them to the server to extract the survey results as statistical values using the statistical program and to prepare the survey result report to be provided to the survey requester through these result values. It consists of a database unit (S104) that stores data such as questionnaire data, questionnaire subject list, statistical results used in all processes of the system.

Figure 3 shows the database unit (S104) of the server, the database unit converts the questionnaire prepared in accordance with the request of the requestor to the form form of HTML to classify and store the question and sample answers for the questionnaire to collect a plurality of questionnaires Questionnaire storage unit (S201) for storing questions and sample answers classified to form a questionnaire, respectively, and a questionnaire list storage unit for storing the questionnaire list selected by the survey requester and grouping and storing the questionnaire list into a questionnaire providing group ( S202) and the questionnaire answer storage unit (S203) for storing the answer sent by transmitting the item-specific questionnaire answers prepared by the survey subjects to the system server (4) through the service host (3) using Java Script and received Survey statistics result storage unit (S204) for storing the survey statistics results extracted using the item-specific survey answers .

4 is a service flow chart of the questionnaire creation system that is the first step of the system, the service creation system builds a questionnaire database corresponding to the questionnaire requestor when the questionnaire writes the desired questionnaire (S301) (S302) ), The questionnaire is classified and stored as a problem (question) part and an example answer part corresponding thereto (S303). When sending the questionnaire through the categorized data, the questionnaire is composed of several questionnaires and one or more example answers corresponding to the questionnaire (S304), and the configured questionnaire is generated in the form of HTML to allow data input (S305). Form viewer of the generated HTML form provides a viewer function that allows the survey subjects to view in their environment (S306).

5 is a flowchart of a questionnaire transmission and confirmation system, which is a second step of the system, a process of creating a questionnaire and transmitting the questionnaire to a questionnaire. First, a questionnaire selects a questionnaire suitable for a questionnaire desired by the user and inputs the questionnaire. In operation S401, the inputted survey subjects are grouped into a mail receiving group and designated as the subject class corresponding to the survey (S402). When the questionnaire is requested, the target group corresponding to each questionnaire is selected (S403), and the completed questionnaire is transmitted according to the Simple Mail Transfer Protocol (SMTP) used to send and receive mail between each mail server (S404), Check whether the questionnaire is successfully completed for each questionnaire (S405), and if the questionnaire confirms the questionnaire transmitted, the acknowledgment function transmits a signal indicating that the questionnaire has been confirmed to the server (S406). ).

6 is a flowchart of a statistical and report system, which is a third step of the system. After the questionnaire is transmitted to the questionnaire, the questionnaire response transmitted from the questionnaire is received (S501), and the answers are classified into respective items in the database. Save (S502), input the stored item-specific answers into the statistical program (S503), output the statistical results calculated by the statistical program and store them in the database (S504), the questionnaire to be provided to the survey requester through these statistical results Create a statistical result report (S505).

FIG. 7 illustrates a structure of a survey statistical result report provided to a survey requester after the survey is completed by the system.

For example, if a person A asks for a customer satisfaction survey about a product, A uses the questionnaire stored in the questionnaire storage unit S201 of the database unit S104 through the system of the present invention. Fill out the questionnaire through the sample answer that corresponds to each required questionnaire item and item, send the completed questionnaire through the mail sending program, and connect the server with the Java Script program to send the answer to the server. The questionnaire is used as the used file, the form-mail form is saved in the database, and the questionnaire group is designated through the questionnaire list storage part of the database, and the questionnaire is mailed to the group. The sent mail (questionnaire) is stored in each surveyee's mail server and when the surveyees confirm the saved mail (questionnaire), the questionnaire confirmation signal is sent to the system server to check the server that the recipient has confirmed the questionnaire. When the survey subject checks the questionnaire and inputs each questionnaire response in the form of the questionnaire and sends the questionnaire answer to the server through the submit or submit button, the sent answer is stored in the server's database through the service host and the questionnaire If a statistical program can be used to calculate statistically for each item, the questionnaire can be used to generate a survey report, which is provided to A who requested the survey.

As described above, the present invention provides a service to more easily respond to a questionnaire and a requestor for a questionnaire and obtain a questionnaire result. In order to facilitate response transmission, the questionnaire response data calls the system's CGI logic to update the questionnaire response database (Database), and survey statistics and reports can be made conveniently through this questionnaire response DB. It is possible to manage the questionnaire by sending a questionnaire, receiving a questionnaire, and answering the questionnaire.

Claims (4)

In order to connect the system server and the individual survey subjects through the service host on the computer and the network to provide the survey service by sending the survey and receiving the survey response, and to provide the survey result to the survey requester, (a) the questionnaire creation step to complete the questionnaire, (b) sending the completed questionnaire to the survey subjects and confirming receipt; (c) An online survey service system that provides a service by calculating and reporting the result of survey completion as a statistical value, and an internet mail system supporting HTML and statistics for calculating the statistical value through the input data. It is characterized in that it is utilized by integrating with the CGI program of the system server by using the extraction program. The method according to claim 1, wherein the step (a) comprises a questionnaire for each question and a sample answer through various questionnaires stored in a database according to a request of a questionnaire, and the questionnaire is transmitted through an internet mail system. The form form of the questionnaire, which is converted to the HTML form form, and the form form of the questionnaire, which is converted to the HTML form form, fills out the questionnaire answer form by the surveyee, sends the answer to the system server, and extracts the transmitted answer through the statistics program It is characterized in that the form of the questionnaire is stored in the database to facilitate this. The method of claim 1, wherein step (b) selects a questionnaire selected by a questionnaire through a list of questionnaire subjects in the database and transmits the grouped questionnaires into groups, and the questionnaire is confirmed by the questionnaire. Add acknowledgment to investigate The method of claim 4, wherein in the step (c), when the questionnaire is completed by the questionnaire, the author transmits only the form of the questionnaire through the submit or submit button to store the answers for each item in the database. Computing the answer as a statistical value through a statistical program, the calculation results are stored in a database, and based on the calculation results, the survey results report to be provided to the requester of the survey is provided and provided.