KR101948542B1 - A control method of brokerage system for after service engineer via online - Google Patents

Abstract

The present invention relates to a control method of a professional technician intermediary system using on-line, and an object of the present invention is to provide a control method of a professional technician intermediary system, The present invention is to provide a control method of a professional technician mediation system using on-line that can securely acquire a large number of new installation or repair and maintenance matters at the same time, thereby stably increasing imports. A step of recruiting a professional engineer to recruit a specialized engineer by conducting an advertisement; A step of registering a professional engineer to receive an expert engineer registration application via off-line; A professional technician registration step of classifying and registering professional technicians in each field into a corresponding technical field; A professional technician requesting a customer to request a necessary expert technician through a wireless or wired customer terminal; A professional technician mediation step for mediating a professional technician who meets the requirements when a professional technician is requested from the customer; A customer performance registration step of registering brokerage customer performance information on a customer field of the customer when the expert engineer brokering step is completed; And a professional technician performance registration step of registering the performance information on the professional technician field when the professional technician mediation step is completed.

Description

Technical Field [0001] The present invention relates to a control method of a brokerage system for a professional engineer,

The present invention relates to a control method of a professional technician intermediary system using on-line, and more particularly, to a method of controlling a professional technician intermediary system using online, The present invention relates to an after-sales service article brokerage system using an on-line service that enables a professional technician who can perform a service at a low cost and at a reasonable cost to be quickly brokered.

1 is a block diagram schematically illustrating the configuration of a professional engineer intermediation system using on-line, which is selected by the present applicant.

Referring to FIG. 1, the applicant has applied for a patent to the Korean Intellectual Property Office on May 13, 2015 and has been granted the patent application No. 10-2015-66532, which is referred to as " Refers to a specialized article database for registering and managing personal information of professional articles, information of wireless terminals assigned to IDs, passwords and specialized articles, a customer database for managing customer information, A server administrator terminal 30 for registering various data on the main server 20 and editing data by being connected to the main server 20 by a server manager 20 A main server 20 connected to the main server 20 for receiving a service request, transmitting the requested service information to a registered professional engineer, A financial server 50 connected to the main server 20 through a communication network to pay a fee for a service request, and a call center terminal 40 And a specialized article terminal 70 connected to the call center terminal 40 through a communication network for requesting a service and having a mobile terminal with a dedicated app installed therein Professional articles are all available articles, and professional articles and customers who are closest to the customer's place are consulted in real-time. Expert articles concluded with the consultation can visit the customers and carry out the work of the negotiated contents. So that the customer can receive a satisfactory new installation or repair service at a reasonable cost and a professional article can be installed in a new installation It is possible to reduce the actual unit cost due to the execution of the work because it is possible to select the maintenance repair only, so that it is possible not only to leave a comparatively sufficient margin at a low cost, but also to secure a large amount of work at a short distance, And the work schedule can be efficiently progressed, thereby significantly improving work productivity.

The present invention has been made in order to effectively control the operation of the above-mentioned prior art, and its object is to effectively control the operation of a "professional technician mediation system using online" The specialist can select a new install or repair repair only according to his / her condition, so that he / she can maintain the relatively stable margin and maintain the stable income. And to provide a control method of a professional technician intermediary system.

It is an object of the present invention to provide a professional article database for registering and managing personal information of a professional article, ID, password and information of a wireless terminal assigned to a specialized article, a customer database for managing customer information, A main server including a request customer database for managing information to be provided; A server administrator terminal connected to the main server and registering various data on a main server by a server manager and editing data; A call center terminal connected to the main server for receiving a service request, transmitting the requested service information to a registered professional engineer, and transmitting information of a professional engineer who has approved the service to a corresponding service requesting customer; A financial server connected to the main server through a communication network to pay a fee for the service request; A customer terminal connected to the call center terminal through a communication network for a service request; A method for controlling a professional technician intermediary system using on-line, the professional engineer terminal being connected to the call center terminal through a communication network for approval of a requested service, the method comprising the steps of: A recruiting step of a professional engineer recruiting a specialist in the field; A step of registering a professional engineer to receive an expert engineer registration application via off-line; A professional technician registration step of classifying and registering professional technicians in each field into a corresponding technical field; A professional technician requesting a customer to request a necessary expert technician through a wireless or wired customer terminal; A professional technician mediation step for mediating a professional technician who meets the requirements when a professional technician is requested from the customer; A customer performance registration step of registering brokerage customer performance information on a customer field of the customer when the expert engineer brokering step is completed; And a professional technician performance registering step of registering the performance information on the professional technician field when the professional technician mediation step is completed. The present invention can be achieved by a control method of a professional technician mediation system using on-line.

The control method of the professional technician intermediary system using online according to the present invention can be applied to a case where the application is received offline and only the person who has been qualified according to the verification procedure is regarded as a professional technician, The experts who received the information will select only the new installation or repair according to their conditions, and the expert article and the customer will call in real time to the customer Etc., it is possible to promptly receive a new installation or repair of a good quality product at a low cost and at a reasonable cost, Reducing the actual cost of travel and the consumption time according to travel time, Also it has an effect capable of controlling the operation of specialized technicians using the online brokerage system to get a relatively good margin.

FIG. 1 is a block diagram illustrating a configuration of a professional descriptor intermediation system using on-line technology according to the first embodiment of the present invention, and a mutual organic relationship between the components.
FIG. 2 is a flowchart schematically illustrating a control method of a professional descriptor intermediation system using on-line according to the present invention,
FIG. 3 is a flowchart illustrating a configuration of a professional technician registration step of a control method of a professional descriptor intermediation system using on-line according to the present invention,
FIG. 4 is a flowchart illustrating a configuration of a professional technician requesting step of a control method of a professional technician mediation system using on-line according to the present invention,
FIG. 5 is a flowchart illustrating a configuration of a technical field identification step of a control method of an expert descriptor intermediation system using on-line according to the present invention,
6A and 6B are flowcharts illustrating a configuration of a professional descriptor mediation step among control methods of a professional descriptor mediation system using on-line according to the present invention,
FIG. 7 is a flowchart illustrating a configuration of a customer performance registration step in a control method of a professional technician mediation system using on-line according to the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, a preferred embodiment of a control method of a professional engineer intermediary system using on-line according to the present invention will be described in detail with reference to the accompanying drawings.

Referring to FIG. 2, a method for controlling a professional technician intermediary system 10 using on-line according to the present invention includes a professional technician recruiting step S100, a professional technician registration application step S200, a professional technician registration step S300, A professional technician request step S400, a professional technician intermediary step S500, a customer performance registration step S600, and a professional technician performance registration step S700.

The professional technician recruiting step (S100) recruits professional technicians by providing professional technician recruitment advertisements through on-line and off-line.

The professional engineer registration application step (S200) is a process for receiving a professional engineer registration application via off-line. When a professional engineer registration applicant submits a professional engineer application form and relevant certification through a offline address as a reception address of the head office, And sends the application form and the related certificate to the professional engineer registration step (S300) via off-line.

The professional technician performance registration step S700 registers the performance information on the professional descriptor field when the professional technician intermediation step S500 is completed.

Referring to FIG. 3, the professional technician registration step (S300) classifies professional technicians in each field into corresponding technical fields and registers them; The qualification verification step S310, the verification pass confirmation step S320, the expert descriptor registration failure notification step S330, the technical field classification step S340, and the technical expert registration step S350 according to the technical field.

The qualification verification step (S310) verifies professional technician qualification based on the professional technician application and related qualifications.

The verification pass confirmation step (S320) confirms whether the qualification verification is passed in the qualification verification step (S310).

If it is confirmed in the verification pass confirmation step (S320) that the qualification verification has not been passed, the professional technician registration failure notification step (S330) informs the professional technician registration applicant that the professional technician can not be registered.

The technology classification step S340 classifies the technical field if it is confirmed in the verification pass confirmation step S320 that the qualification verification is passed.

In the technical expert registration step (S350), the professional descriptor field of each professional descriptor classified in the technical field classification step (S340) is created, and the prepared professional descriptor field is classified according to the technical field. Then, And notify the applicant that they are registered as professional engineers.

Referring to FIG. 4, in the step of requesting a professional technician (S400), a customer requests a necessary expert descriptor through a wireless or wired customer terminal; A technical intermediary approval step S440, a basic intermediary fee approval step S450, a technical field application step S430, a technical field approval step S420, a customer registration step S430, (Step S460), a basic intermediary fee re-guiding step S470, a basic intermediary fee re-confirmation step S480, and a professional technician application cancellation cancellation and cancellation fact information step S490.

In step S410, a customer who requests a professional technician requests a professional technician through a call center through a wireless or wired communication network.

The technical field verification step (S420) is to confirm the contact information of the customer who applied for the expert technician, the location information of the repair or installation place, the required service type, the technical field and the object to be contacted with the contact person of the customer center or ARS do.

The customer registration step (S430) registers the application customer information and the application service information confirmed in the technical field verification step (S420) on the customer database of the main server (20) by the server manager.

The brokerage procedure and basic brokerage fee guidance step S440 guides the brokerage procedure and basic brokerage fee to the customer terminal 60. [

The basic brokerage charge confirmation step S450 checks whether the guided basic brokerage fee is paid.

If the approval of the basic brokerage fee is confirmed in the basic brokerage fee confirmation step (S450), the reception completion guide step S460 is to transmit the professional engineer application acceptance completion letter and the professional engineer brokerage guide letter to the corresponding customer terminal, And then proceeds to the professional descriptor intermediation step S500.

In the basic brokerage charge redirection step S470, if the basic brokerage charge is not paid, the basic brokerage fee is outstanding, and if the basic brokerage charge is not outstanding, And informs the corresponding customer terminal of the cancellation.

The basic intermediary fee approval re-confirmation step (S480) re-checks whether the basic intermediary fee has been paid, and returns to the approval completion guide step if the basic intermediary fee payment is confirmed.

In step S490, if it is determined in step S480 that the basic brokerage fee has not been paid, the professional technician application cancellation and the cancellation fact guide step S490 may be canceled. do.

Referring to FIG. 5, the technical verification step S420 includes a service area confirmation step S421, a repair target device and equipment confirmation step S422, a repair target device and facility final determination step S423, A target device and facility confirmation step S424, and a final confirmation step S425 of the installation target device and the facility.

The service field identification step (S421) confirms whether the service is a repair, a new installation, and a build-up.

The repair target device and equipment confirmation step S422 confirms which equipment or equipment is to be repaired, if it is confirmed in the service area confirmation step S421.

If the apparatus and equipment to be repaired are confirmed in the repair target apparatus and facility confirmation step (S422), the apparatus and equipment final finalizing step (S423) finalize the apparatus and facility to be repaired.

The installation target device and facility confirmation step (S424) confirms which device or facility is newly installed in the service field confirmation step (S421) if it is confirmed as a new installation.

The final confirmation step (S425) of the installation target apparatus and the facility is finalized when the installation target apparatus and facility are confirmed in the installation target apparatus and facility confirmation step (S424).

In the new installation and building confirmation step S421, the building target structure confirmation step S426 confirms which structure is to be constructed if it is confirmed as a new building.

In the final determination step S427 of the object structure, if the object structure is confirmed in the object structure verification step S426, the object structure is finally determined.

Referring to FIGS. 6A and 6B, a professional technician intermediating step S500 is a step of mediating a professional descriptor suitable for a requirement when a professional descriptor is requested from a customer; The technician's bidding information reception step S540 and the reception bidding information number confirmation step S550 are the same as those in the technical field decision step S510, the expertise inquiry step S520, the new application information transmission step S530, (S560), a professional descriptor information transmission step (S570), an intermediary information reception confirmation step (S580), a winning bid confirmation step (S590), a winning bid price guidance step A bid price confirmation step S590C, a winning bid re-guide step S590D, a winning bid approval re-confirmation step S590E, a professional technician intermediary processing step S590A, a winning bid price confirmation step S590B, Stop and stop fact information step S590F.

The technical field determination step S510 determines a technical field capable of performing a new installation of the apparatus and equipment or a new construction of the structure determined in the technical field verification step S420.

The expert descriptor inquiry step (S520) inquires a professional descriptor belonging to the technical field determined in the technical field decision step (S510).

The new application information origination step (S530) transmits new application information to the professional descriptor terminal of the professional descriptors searched in the expert descriptor inquiry step (S520).

The professional technician bidding information reception step S540 confirms whether bidding information of the professional descriptor for the new application information sent in the new application information transmission step S530 has been received.

In the step S550 of checking the number of received bid information, it is checked whether the received bid information is two or more in the step S540 of receiving the professional technician bid information, and if it is less than two, ≪ / RTI >

In the step of determining the number of received bid information (S550), if the number of received bid information is two or more, the bid price of the received bid information is compared with the bid price of the received bid information And determines the order of transmission in the order of lowest price, and at the same time, transmits the customer information to the professional descriptor terminal of the bidding information determined in the first place.

The expert information information transmitting step (S570) transmits the information of the professional descriptor corresponding to the first order bidding information to the corresponding customer terminal based on the order determined in the receiving bidding information ranking step (S560).

The intermediate information reception confirmation step (S580) checks whether the winning bid information or the bid information for the relevant case is received from the professional descriptor terminal corresponding to the bid information transmitted to the customer terminal.

If it is confirmed in step S580 that the mediation information has been received, it is checked whether the received mediation information is the winning information or the payment information. If it is the payment information, , And returns to the expert technician bidding information reception confirmation step.

In the winning bid guide step S590A, if it is confirmed in the winning bid confirmation step (S590), if the winning bid is confirmed, the winning bid information is registered and the winning bid based on the winning bid information is guided to the customer terminal.

The successful bid price confirmation confirmation step (S590B) confirms whether or not the winning bid price has been paid.

In step S590C, if the payment is confirmed in step S590B, the bid price confirmation information is transmitted to the corresponding professional technician terminal and the customer terminal.

If the successful bid price is outstanding in the successful bid price confirmation step (S590C), the successful bid fare redisplay step (S590D) indicates that the successful bid price has been outstanding to the customer and that the expert technician's intermediate stop is canceled when the bid winning bid is not outstanding To the customer terminal.

The reimbursement price confirmation re-confirmation step (S590E) re-checks whether or not the winning bid amount has been paid again. If the winning bid amount is confirmed, the process returns to the winning bid amount completion guidance step (S590C).

If it is determined in step S590E that the basic fee has not been paid, the expert engineer brokering procedure is suspended and the cancellation fact is transmitted to the customer terminal and the professional technician terminal Guide.

Referring to FIG. 7, in step S600, the customer performance information registration step S600 registers the customer performance information mediated on the customer field of the customer when the professional descriptor intermediation step S500 is completed. An intermediary completion confirmation step (S610), a customer field creation step (S620), and a customer information storage step (S630).

The intermediation completion confirmation step (S610) confirms whether the professional descriptor intermediation step (S500) is completed.

In the customer field creation step S620, if it is confirmed that the mediating step is completed in the mediation completion confirmation step S610, a customer field for the customer is created.

The customer information storage step S630 stores the customer field created in the customer field creation step S620 on the customer database of the main server.

The customer field includes customer basic information, a repair or installation object, professional technician information on which the object is repaired or installed, and a winning bid amount.

The control method of the expert technician mediation system 10 using the on-line technique according to the present invention having the above-described configuration may be a professional one who accepts new installation or repair / It provides the first customer with the most advantageous articles among the articles to provide the best possible new installation or repair service at low cost.

10: Professional technician mediation system using online
20: main server 30: server administrator terminal
40: Call center terminal 50: Financial server
60: customer terminal 70: professional article terminal
80: Material and parts supply source 90: Product / facility production and sales place
S100: Recruitment of professional engineers S200: Registration of professional engineers
S300: Professional Technician Registration Step S310: Qualification Verification Step
S320: Verification of verification pass S330:
S340: Classification of technical field S350: Step of registration of expert field by technical field
S400: Request a Professional Engineer Step S410: Apply a Professional Engineer Step
S420: Technical field verification step S430: Customer registration step
S440: Brokerage procedure and basic brokerage charge step
S450: Basic brokerage charge confirmation step S460: Reception completion guide step
S470: Basic intermediary fee redirection step S480: Re-confirmation of basic intermediary fee settlement step
S490: Cancellation and Cancellation of Professional Engineer Application
S500: Professional Technician Intermediation Step S510: Technical Field Decision Step
S520: inquiry of professional technician Step S530: step of sending new application information
S540: Acknowledgment step of professional technician bid information
S550: Confirmation of the number of received bid information S 570: Sending professional technician information
S560: Ranking of received bid information and sending of corresponding customer information
S580: Merchandise information receipt confirmation step S590:
S590A: Successful bid price guidance step S590B: Successful bid payment confirmation step
S590C: Successful bid payment completion guide step S590D: Successful bid fare redeposition step
S590E: Re-confirmation of the winning bid price S600: Customer performance registration step
S590F: Steps to stop and suspend professional technician brokering
S610: Confirmation of intermediary completion S620: Customer field creation step
S630: Customer information storage step S700: Professional technician performance registration step

Claims (8)

A professional article database for registering and managing the personal information of the professional article, the ID and the password, and the information of the wireless terminal assigned to the specialized article, a customer database for managing the customer information, a request for managing the information A main server (20) including a customer database; A server administrator terminal 30 connected to the main server 20 and registering various data on the main server 20 by a server manager and editing data; A call center terminal (40) connected to the main server (20) for receiving a service request, transmitting requested service information to pre-registered professional articles, and transmitting information of a professional article approved for the service to a corresponding service request customer )Wow; A financial server 50 connected to the main server 20 via a communication network to pay a fee for a service request; A customer terminal (60) connected to the call center terminal (40) through a communication network for a service request; In order to control a professional technician intermediation system using on-line, which is composed of a specialized technical service terminal 70 connected to the call center terminal 40 through a communication network for the requested service approval, an advertisement for a professional engineer is offered through online and offline A recruiting step (S100) of recruiting a professional technician for each field; A professional engineer registration application step (S200) for accepting an expert engineer registration application via off-line; A professional technician registration step (S300) of classifying and registering professional technicians in each field into the technical field; Requesting a professional technician through a wireless or wired customer terminal (step S400); A professional technician intermediating step (S500) for intermediating a professional technician who meets a requirement when a professional technician is requested from a customer; A customer performance registering step (S600) of registering brokerage customer performance information on the customer field of the customer when the professional technician intermediation step (S500) is completed; And a professional technician performance registration step (S700) for registering performance information on the professional technician field when the professional technician intermediation step (S500) is completed, the control method comprising:
The professional technician requesting step (S400)
A professional engineer application step (S410) in which a customer who requests a professional engineer applies for a professional engineer through a call center via a wireless or wired communication network;
(Step S420) of confirming the contact information of the customer who applied for the expert technician, the location information of the repair or installation place, the required service type, the technical field and the object thereof, ;
A customer registration step (S430) of registering the application customer information and application service information confirmed in the technical field verification step (S420) on the customer database of the main server (20) by the server manager;
A mediation procedure and a basic mediation fee guidance step (S440) for guiding the mediation procedure and the basic mediation fee to the customer terminal (60);
A basic brokerage fee confirmation step S450 for confirming whether the guided basic brokerage fee has been paid;
In the basic brokerage charge confirmation step S450, if the settlement of the basic brokerage fee has been confirmed, the expert engineer application acceptance completion and professional engineer brokerage guide letter are transmitted to the corresponding customer terminal, and the expert engineer brokerage step S500 A reception completion guide step S460 of moving;
In the basic brokerage charge confirmation step (S450), if the basic brokerage fee is not paid, the basic brokerage fee is outstanding and the basic commission fee is canceled. An intermediary fee re-guiding step S470;
A step S480 of re-confirming whether the basic brokerage fee has been paid, and if the basic brokerage fee payment has been confirmed, returning the basic brokerage fee confirmation step S480;
If it is determined in step S480 that the basic brokerage fee has not been paid, the cancellation of the professional engineer application is canceled, and the cancellation of the professional engineer application for informing the customer terminal of the cancellation is canceled and canceled step S490 ;

In the professional-agent intermediation step S500,
A technical field determination step (S510) of determining a technical field capable of performing a new installation of the apparatus and the facility or a new construction of the structure determined in the technical field verification step (S420);
A professional descriptor inquiry step (S520) of inquiring a professional descriptor belonging to the technical field determined in the technical field determination step (S510);
A new application information sending step (S530) of sending new application information to the professional descriptor terminal of the expert technicians inquired in the professional technician inquiry step (S520);
A professional technician tender information reception confirmation step (S540) of confirming whether bidding information of a professional descriptor for new application information sent in the new application information sending step (S530) is received;
If it is determined that the number of received bid information is two or more, the number of received bid information to be returned to the new application information transmitting step (S550 )Wow;
In the step of checking the number of received bid information (S550), if the received bid information is two or more, the bid price among the received bid information is compared with each other to determine the outgoing order number in the order of lowest price, Determining a ranking of received bidding information for transmitting corresponding customer information to a professional technician terminal of information and transmitting corresponding customer information (S560);
(S570) of transmitting information of a professional descriptor corresponding to a first order bidding information to the corresponding customer terminal based on the order determined in the receiving bid information ranking step (S560);
An intermediary information reception confirmation step (S580) of confirming whether the winning bid information or the bid information for the relevant case is received from the professional descriptor terminal corresponding to the bid information transmitted to the customer terminal;
If it is confirmed in step S580 that the intermediate information has been received, it is checked whether the received intermediate information is the winning information or the payment information, and if it is the payment information, (S590);
A winning bid guiding step (S590A) of registering the winning bid information and guiding the winning bid based on the winning bid information to the customer terminal if it is confirmed that the bid has been awarded in the winning bid confirmation step (S590);
A winning bid confirmation step (S590B) for confirming whether or not the winning bid has been paid;
A step S590C of accepting a winning bidder payment completion information (S590C) for sending a winning bidder approval information to the professional technician terminal and the customer terminal if the payment is confirmed in the winning bid confirmation step S590B;
If it is determined in step S590C that the winning bid amount has not yet been paid, the winning bidder is informed to the customer that the successful bid fare has not yet been paid, and that the expert technician's intermediate fare is canceled when the winning bid amount is not outstanding. (S590D);
A step S590E of re-confirming whether or not the winning bid amount has been paid and confirming the winning bid amount returning to the winning bid completion winning bid step S590C if the winning bid amount has been confirmed;
If it is determined in step S590E that the basic fee has not been paid in step S590E, the professional technician brokering stop and stop fact information step S590F of stopping the professional technician brokering procedure and informing the canceling fact to the customer terminal and the professional technician terminal, Wherein the control unit is configured to control the at least one of the at least one professional engineer and the at least one professional engineer. delete delete delete delete delete delete delete

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