KR100380296B1 - Method for providing automobile repair management service using network - Google Patents

Abstract

The present invention relates to a vehicle maintenance management service method using a network that can provide vehicle maintenance management information registered on a web to a registered maintenance shop and vehicle owner using a network. To this end, the present invention uses a network. Provides vehicle maintenance management information such as maintenance history and preventive maintenance history for registered vehicles on the web to registered repair shops or owners of registered vehicles, and registers inventory management information and parts order related information for parts required for vehicle maintenance. Service owners who have registered as customers, and also have their registered owners directly access the website to receive preventive maintenance guidance services for their vehicles. Significantly improve efficiency, etc. It can greatly improve the efficiency and safety of the non-management.

Description

Vehicle maintenance management service method using network {METHOD FOR PROVIDING AUTOMOBILE REPAIR MANAGEMENT SERVICE USING NETWORK}

The present invention relates to a technique for servicing vehicle maintenance on a web using a network. More particularly, the present invention relates to a network that repairs a vehicle (car maintenance company, a car center, etc.) or a vehicle owner. It relates to a vehicle maintenance management service method using a network suitable for servicing through.

In general, when a problem (failure, etc.) occurs in the vehicle, the vehicle owner requests a trouble repair of his vehicle having a problem in a vehicle repair shop or the like. Then, the vehicle repair shop manually prepares a repair estimate for the vehicle that is requested to be repaired and shows it to the repair client, and then repairs or replaces or repairs the repaired parts. Estimate (or bill) is handwritten and sent to the repair client.

In particular, in an auto repair shop, there is a need for efficient information management (ie, preventive maintenance management, etc.) for frequent customers who are frequently used in terms of service expansion (ie, global service) and service differentiation. It is not possible to provide efficient customer management (or customer service management) because vehicle maintenance is not performed manually and management data is not recorded.

On the other hand, it is possible to consider how to service the vehicle information management based on the various maintenance history of the customer's vehicle based on this, but it is very cumbersome to record such vehicle information systematically at that time In addition, from the point of view of comprehensive management, there is an obvious limitation.

In addition, even if the vehicle information service is provided in a manner of recording the vehicle maintenance history for the vehicle of the regular customer while taking the above-mentioned problems, it is still far from providing the global service.

Therefore, in view of the above points, there is an urgent need for the emergence of a technique for globally providing service-related information (including preventive maintenance) for parts of a customer's vehicle and inventory management by parts in a vehicle repair shop. At present, there are no proposals or methods for such service techniques.

SUMMARY OF THE INVENTION The present invention has been made in view of the above, and an object thereof is to provide a service method for providing vehicle maintenance management information registered on a web to a registered service shop and a vehicle owner using a network.

Another object of the present invention is to provide a service method that can provide a registered maintenance shop with management information related to parts necessary for the maintenance of various vehicles on a web using a network.

In order to achieve the above object, the present invention is a method for providing a comprehensive vehicle maintenance management service to a vehicle maintenance shop equipped with a PC system using a web server system having a database and a network, each of a plurality of vehicle maintenance shops Is registered as a user client for providing a vehicle maintenance management service and stored in the database, and each of a plurality of customer vehicles is registered as a user client for each user client along with predetermined customer information and vehicle information. Storing in the first process; A second step of providing the user client with an initial menu screen having a plurality of vehicle maintenance-related service items preset through the network when any one of the registered plurality of user clients accesses the web server system; When a user selects a maintenance history service item among the plurality of vehicle maintenance related service items, a corresponding vehicle maintenance history menu screen is provided to the user client through the network, and then a plurality of user clients registered to the user client. A third process of waiting for selection of one of; When one of the plurality of user clients is selected, after providing to the user client a unit work menu screen having N input items for inputting a work history of parts or consumable units for vehicle maintenance through the network; A fourth process of waiting for input of a work history; A fifth process of transmitting job history information including a part number or a consumable number to the web server system each time the job history is input; Each time the work history information is received, a cost history corresponding to a corresponding part or consumable is calculated and provided to the user client and displayed on a monitor, and the cost history includes at least a cost, a sale price, and a profit history. 6 courses; A seventh process of repeating the fifth process and the sixth process whenever a work history of another part or consumable is input; And an eighth process of printing and outputting an estimate of the unit work history including a cost breakdown of at least one part or consumable when the user requests the output of a quote for the input work history. Provides a management service method.

1 is a schematic diagram of a typical client server system suitable for applying a method of servicing maintenance clients for vehicles to registered clients using a network according to a preferred embodiment of the present invention;

2 is a block diagram schematically illustrating an example of a user client shown in FIG. 1;

3 is a flowchart illustrating a process of servicing a registered client with maintenance management for vehicles using a network according to a preferred embodiment of the present invention;

4 is a flowchart illustrating a process of providing a preventive maintenance guide service for each registered vehicle according to an embodiment of the present invention;

5 is a flowchart illustrating a process of providing a preventive maintenance guide service for each registered vehicle according to another embodiment of the present invention;

FIG. 6 is a flowchart illustrating a process in which a user client registered to an arbitrary user client (maintenance shop) is provided with a preventive maintenance guide service for his vehicle by accessing a web site providing a vehicle maintenance management service according to the present invention. Chart,

7 is a screen example showing an example of a login menu screen used when providing a vehicle maintenance management service according to the present invention;

8 is an exemplary screen illustrating an example of an initial menu screen used when providing a vehicle maintenance management service according to the present invention;

9 is a screen example showing an example of a maintenance history menu screen used when providing a vehicle maintenance management service according to the present invention;

10 is a screen example showing an example of a customer addition menu screen used when providing a vehicle maintenance management service according to the present invention;

11 is a screen example showing an example of a unit work menu screen used when providing a vehicle maintenance management service according to the present invention;

12 is an exemplary screen diagram showing an example of a selection unit work menu screen used when providing a vehicle maintenance management service according to the present invention;

Figure 13 is a screen example showing an example of a quote menu screen used when providing a vehicle maintenance management service according to the present invention,

14 is a screen example showing an example of a separate quote menu screen used when providing a vehicle maintenance management service according to the present invention;

15 is a screen example showing an example of a job status menu screen used when providing a vehicle maintenance management service according to the present invention;

16 is a screen example showing an example of a customer vehicle list menu screen used when providing a vehicle maintenance management service according to the present invention;

17 is a screen example showing an example of an inventory management menu screen used when providing a vehicle maintenance management service according to the present invention;

18 is a screen example showing an example of an account list menu screen used when providing a vehicle maintenance management service according to the present invention;

19 is a screen example showing an example of a marketing menu screen used when providing a vehicle maintenance management service according to the present invention;

20 is an exemplary screen illustrating an example of a financial management menu screen used when providing a vehicle maintenance management service according to the present invention;

21 is a screen example showing an example of a sales status menu screen used when providing a vehicle maintenance management service according to the present invention;

22 is an exemplary screen illustrating an example of another menu screen used when providing a vehicle maintenance management service according to the present invention;

23 is an exemplary screen illustrating an example of a preventive maintenance notice menu screen used when providing a vehicle maintenance management service according to the present invention;

24 is a screen example showing an example of a preventive maintenance guide selection menu screen used when providing a vehicle maintenance management service according to the present invention;

25 is a screen illustration showing an example of a preventive maintenance guide sample menu screen used when providing a vehicle maintenance management service according to the present invention;

<Description of the code | symbol about the principal part of drawing>

100: server system 110: database

120: user client group 120/1-120 / n: user client

130: user client group 130/1-130 / n: user client

140: network 150: base station

160: mobile communication switch 202: input operation block

204: Hardware block 206: System control block

208: Web Browser 210: Memory Block

212: monitor 214: printer

216: network service block

The above and other objects and various advantages of the present invention will become more apparent from the preferred embodiments of the present invention described below with reference to the accompanying drawings by those skilled in the art.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

First, the core technical gist of the present invention is to provide vehicle maintenance management information, such as maintenance history and preventive maintenance history, for a registered vehicle on the web to a registered maintenance shop or owner of a registered vehicle by using a network. It provides the necessary parts management information and parts ordering information to the registered maintenance shops, and allows the vehicle owner registered as a customer to directly access the website and receive the preventive maintenance guidance service for his vehicle. Through technical means, it is easy to achieve the object of the present invention.

1 is a schematic diagram of a typical client server system suitable for applying a method of servicing a registered vehicle information to a client using a network according to a preferred embodiment of the present invention, wherein the client server system is a server having a database 110; System 100, user client group 120, user client group 130, network 140, base station 150, and mobile communication exchange 160.

Referring to FIG. 1, the server system 100, that is, the web server system services vehicle maintenance related information to registered user clients and user clients through a network 140, a general telephone line, and the like, and also maintains various vehicles. Serve registered user clients with management information related to components required for Here, the user client refers to a vehicle maintenance shop registered to the vehicle maintenance management service, and the user client refers to a vehicle owner registered as a customer to a registered vehicle maintenance shop (user client) and granted a password for the customer. do.

That is, the server system 100 may provide vehicle maintenance management information from any user client (i.e., user client-side PC system) via the network 140, that is, customer information (eg, name, address, Phone number, e-mail address, etc.), vehicle information (e.g., vehicle number, year, manufacturer (or maker), model name, last mileage, etc.), work information (worker's name, replacement part name, replacement date, failure) When parts data such as repair part name, trouble repair date, working time, etc., parts information such as inventory information, customer information, user-defined job information, etc. are transferred, it is classified and random space (ie, corresponding user) in the database (DB: 110). Storage area allocated to the client).

In this case, a user ID and a password are assigned to the user client who applied for the vehicle maintenance management service. In the database 110, the vehicle maintenance management information is classified and searched by the user identifier information.

In addition, the server system 110 calculates a quotation based on the work information (replacement or repair part name, part model, part manufacturer, labor cost, etc.) for the vehicle requested for troubleshooting from any user client. In this way, the calculated quotation data is transmitted to the user client through the network 140 when requested by the user client, and the maintenance of the user client is performed whenever the user client performs vehicle maintenance (fault repair, parts replacement, etc.). Increment the count value by one. The maintenance count value checked here is for charging a service fee for vehicle maintenance management to the registered user client.

Furthermore, the server system 100 may search the database 110 when there is a request for various data (customer vehicle list, parts status of inventory management, customer account, financial management, etc.) required for vehicle maintenance management from any user client. After the information data requested for the service is fetched and delivered to the corresponding user client through the network 140, when there is a request for information on the preventive maintenance period for his vehicle from the user client, the final mileage distance up to now is considered. The preventive maintenance period for the various parts and consumables calculated by the calculation is calculated and delivered to the corresponding user client through a telephone (wireless or wireless telephone) or an e-mail.

On the other hand, user client group 120 may, for example, consist of a plurality of registered user clients 120/1-120 / n, where each user client 120/1-120 / n Means a PC system provided by a maintenance shop that has applied for and registered a vehicle maintenance service online or offline. Each user client (120/1-120 / n) can access a website from a vehicle maintenance service provider. Each user client (120/1-120 / n) is given a password for accessing the vehicle maintenance website to the vehicle owners (ie, user clients) who registered as customers. do. Here, the password given from the user client registered by each user client as the customer is used to access a web site for service of preventive maintenance period information for his vehicle by voice or text.

FIG. 2 is a block diagram schematically illustrating an example of the user client shown in FIG. 1, wherein each user client includes an input operation block 202, a hardware block 204, a system control block 206, and a web browser 208. ), A memory block 210, a monitor 212, a printer 214, and a network service block 216.

Referring to FIG. 2, the input operation block 202 includes input operation means such as, for example, a keyboard and a mouse. The input operation block 202 generates an operation signal corresponding to various operations required to receive a vehicle maintenance service and generates hardware. Forward to block 204.

Next, the hardware block 204 includes a controller (for example, a microprocessor) that performs overall functional control of the PC system, and connects the monitor 212 as a display means and the network service block 216. And a web browser after executing the network connection program via the network service block 216 using a built-in modem (or dedicated line) at the time of execution of the vehicle maintenance service according to the present invention. Access control to the Internet is performed using the program at 208.

That is, the hardware block 204 automatically controls the execution of the web browser 208 at the time of execution of the vehicle maintenance management service to control the connection with the remote server system 100 through the network 140, and corresponds to user operation. And request information (eg, maintenance history information, quotation information, customer vehicle information, parts-specific inventory information, customer information, etc.) generated through the network service block 216 to the remote server system 100. In response to a user's request, various types of information (for example, maintenance history information, quotation information, customer vehicle information, parts inventory information, and customer account) transmitted from the remote server system 100 through the network service block 216 may be provided. Information) is temporarily stored in the memory block 210 and displayed on the monitor 212 at the same time. Therefore, on the monitor 212, various information received from the server system 100 of the remote location is displayed in the form of a menu screen according to a user's request.

In addition, when the print output request signal for the menu screen currently displayed on the monitor 212 is applied from the input operation block 202, the hardware block 204 extracts the corresponding information data stored in the memory block 210 and prints out the printer. By transferring to 214, the printer 214 controls to print menu information (eg, quotation, work status, customer vehicle list, account list, preventive maintenance guidance, etc.) desired by the user.

Referring again to FIG. 1, the user client group 130 may, for example, consist of a plurality of registered user clients 130/1-130 / n, where each user client 130 /. 1-130 / n) means a PC system, a landline telephone or a cordless telephone owned by a vehicle owner registered as a customer at any maintenance shop (i.e., a user client). 130 / n) is given a unique password for accessing a web site (i.e., a server system) providing a vehicle maintenance management service from a vehicle repair shop.

Accordingly, each user client 130/1-130 / n uses a network 140, a mobile communication network (base station 150, and a mobile communication exchange 160) by using a password and a vehicle number, which are assigned to each user whenever necessary. Provisional maintenance period notice for the vehicle (i.e., preventive maintenance or replacement time of consumable parts such as engine oil, fan belt, etc.) by accessing the server system 100 that provides the vehicle maintenance management service through Information can be provided easily and simply by data such as voice and text. Here, the network 140 may be a dedicated line or a telephone line.

Next, the system control block 206 is an operating system (O / S) for operating a PC system, Windows or other Unix-like O / S software and various protocols required for Internet connection, for example TCP / IP. (transmission control protocol), PPP (point to point protocol), MIME, hyper text transmission protocol (HTTP), hyper text markup language (HTML), and the like, based on the control signals from the hardware block 204 described above. Thereby providing a corresponding service to the hardware block 204.

In addition, the web browser 208 includes a Netscape Navigator, Internet Explorer, or various software plugged into it.

Next, a process of providing a vehicle maintenance management service according to the present invention using a typical client server system having the above-described configuration will be described.

3 is a flowchart illustrating a process of servicing a registered client with maintenance management of vehicles using a network according to a preferred embodiment of the present invention.

First, prior to explaining the process of providing a vehicle maintenance management service according to the present invention, a plurality of user clients (ie, maintenance shops) are registered for convenience of explanation and improvement of understanding, and each of the user clients It is assumed that a user client (i.e., a vehicle owner customer) is registered, and as an example, it is assumed that the user client 120/1 shown in Fig. 1 requires a vehicle maintenance management service.

Referring to FIG. 3, the user client 120/1 who wants to receive the vehicle maintenance management service selects the vehicle maintenance management service by accessing the server system 100 through a web site that provides the service, that is, the network 140. In operation 302, the remote server system 100 extracts the prepared login menu screen data and transmits the prepared login menu screen data to the user client 120/1 through the network 140. As a result, the monitor of the user client 120/1 is monitored. On 212, as an example, a login menu screen as shown in FIG. 7 is displayed, and server system 100 awaits reception of a user ID and password.

Therefore, when a user enters his or her user ID and password in the member company login item shown in FIG. 7 and selects the "confirmation" item, the hardware block 204 in the user client 120/1 displays the network 140. The user ID and password data input through the server system 100 is transmitted (step 304).

Therefore, the server system 100 searches the database 110 and checks the received user ID and password, and then checks whether the server user is a valid user client (preregistered user client) or an invalid user client (unregistered user client). If it is determined whether the user client 120/1 who requested the vehicle maintenance service is an invalid user client (step 306), then the server system 100 prepares a corresponding ready reassessment. After the input request message data, for example, message data such as "User ID or password is wrong, please input it again after checking" and the like, are sent to the user client 120/1 through the network 140 (step 308) Wait for re-receipt of the user ID and password. Thus, the re-input request text data will be displayed in a predetermined portion of the login menu screen being displayed on the monitor 212 of the user client 120/1.

Here, when it is determined that the user client is invalid, the server system 100 transmits a re-entry request text message for the user ID and password to the corresponding user client 120/1. This is to prepare for the case where the user ID or password is wrong because the password is incorrectly remembered or entered incorrectly, and the service request user can reenter the correct user ID and password through this routine.

In FIG. 7, a maintenance history inquiry item is used when a user client (for example, a PC system) registered as a customer in any user client wants to receive maintenance history or preventive maintenance period guidance of a vehicle owned by the user client. Such a service providing process to the user client will be described later in detail with reference to FIG. 5.

On the other hand, if it is determined that the user client 120/1 requesting the vehicle maintenance service is a valid user client (that is, a registered user client) as a result of the authentication in the step 306, the server system 100 prepares an initial prepared state. The menu screen data is retrieved and transmitted to the user client 120/1 via the network 140 (step 310), and as a result, on the monitor 212 of the user client 120/1, as shown in FIG. 8 as an example. An initial menu screen as shown is displayed (step 312).

Referring to FIG. 8, on the initial menu screen, a plurality of items for selecting detailed vehicle maintenance management services, for example, maintenance history items, quotation items, work status items, reservation items, customer vehicle items, inventory items, and customer items , Cancellation items, marketing items, financial management items, and so on.

Therefore, in order to receive the vehicle maintenance management service, the user must first select a maintenance history item from among a plurality of items on the initial menu screen, which is illustrated in FIG. 9 as an example on the monitor 212 of the user client 120/1. As shown in the figure, a maintenance history screen (that is, a maintenance history screen in which all input items such as license plates are empty) is displayed, and the hardware block 204 in the user client 120/1 inputs a vehicle number to be maintained. Wait.

Next, when the user inputs a vehicle number to be maintained, the entered vehicle number is transmitted to the remote server system 100 through the network 140, and the server system 100 searches the database 110. Then, it is checked whether the received vehicle number is a customer vehicle previously registered in the user client 120/1, that is, it is checked whether it is a previously registered existing customer vehicle or a new customer vehicle (step 314).

As a result of the check in the step 314, if the received vehicle number is an existing customer vehicle registered, the server system 100 performs maintenance history information, preventive maintenance history information, and delayed work on the vehicle from the database 110. The history information is retrieved and transmitted to the user client 120/1 through the network 140. As a result, the selected vehicle is displayed on the monitor 212 in the user client 120/1 as shown in FIG. 9 as an example. A maintenance history menu screen including information on maintenance history, preventive maintenance, delayed maintenance, and the like is displayed, and subsequent processing proceeds to step 322 described later.

Here, when the user selects the "auto estimate" item on the maintenance history menu screen in order to know the estimated contents of the delayed job, a new quotation menu for the delayed job is displayed on the monitor 212 in the user client 120/1. Is displayed. Therefore, the user client 120/1 can easily grasp the contents of the quotation of the postponed work for the vehicle, and can easily provide the contents of the quotation to the user client.

Therefore, the user client 120/1 can easily and easily grasp the maintenance history of the vehicle to be maintained through the maintenance history menu screen displayed on the monitor 212, and also provide the vehicle owner with the maintenance history of the vehicle. Can be provided.

On the other hand, if it is determined in the step 314 that the received vehicle number is a vehicle of a new customer who is not registered (that is, the received vehicle number is not stored in the database), the server system 100 In step 316 and 318, the user adds the prepared customer addition selection inquiry screen data and transmits it to the user client 120/1 through the network 140 (steps 316 and 318).

If the user selects to add a customer as a result of the check in step 318, the server system 100 prepares a customer having a plurality of items (resident registration number, password, telephone number, etc.) for inputting information necessary for customer registration. Additional menu screen data is withdrawn and transmitted to the user client 120/1 through the network 140. As a result, on the monitor 212 in the user client 120/1, as shown in FIG. 10, as an example, a plurality of items (resident registration number, password, telephone number, etc.) that can be input for customer registration are provided. The Add Customer menu screen is displayed.

Next, the user enters the customer information required for new customer registration into the corresponding items, and the vehicle information of the customer (e.g., vehicle number, year, manufacturer (or maker), model name, final mileage, etc.) After inputting the key and selecting (clicking) the confirmation key in the screen, the hardware block 204 in the user client 120/1 transmits the customer information and the vehicle information input by the user through the network 140 to the server system 100. The server system 100 registers the vehicle as a new customer of the user client 120/1 based on the received customer information and the vehicle information (step 320).

Subsequently, the server system 100 retrieves the prepared unit work menu screen data for use for the vehicle maintenance management service and transmits it to the user client 120/1 through the network 140, and as a result, the user client 120 / On the monitor 212 in 1), as an example, as shown in FIG. 11, a Troika can item (i.e., a basic can item provided by a website) and a mando plaza can item (a user defined custom item) can be selected. The unit work menu screen having a display is displayed (step 322). Here, the canning information for the parts or consumables selected by the user is registered in the user-defined canjob item.

Accordingly, the user performs a job input for inputting information (product number, part name, cost, sale price, etc.) about parts or consumables for which the vehicle is to be maintained (step 324), i.e., simply selecting through the job item ( That is, if the part or consumable to be inputted by specifying the part or consumable using a mouse (step 326) or the part or consumable desired to work is not registered as the cancellation (existing canister and user defined canister) information, a letter or numeric input means (for example, (Step 328) to perform a series of job input processes. When the user selects (or inputs) a part, on the monitor 212 in the user client 120/1, As an example, as shown in FIG. 12, a selection unit including detailed breakdown information (part number, part name, cost, profit, sale price, quantity, total amount) of the selected maintenance part (or consumables) The job menu screen is displayed. Therefore, the user can easily grasp the maintenance estimate for the vehicle which he / she commissioned for maintenance.

Here, the job information includes a part number, a part name, a cost, a sale price, and the like for various parts or consumables used in a vehicle. The provision of the job information may include a part or a consumable item that a user wants to maintain or replace. This is to allow the user to selectively input the parts name, the cost, the selling price, and the like through the simple operation.

In addition, in the present invention, it is possible to set to provide the cancellation information for the parts or consumables related to all vehicle types, alternatively to the parts or consumables of the selected vehicle (that is, the vehicle model corresponding to the vehicle number selected for vehicle maintenance). It can also be set to provide only information.

Furthermore, even the parts or consumables imported through the can job may be used by the user by modifying the related costs, and the costs related to the modified parts or consumables may be defined and set as user can jobs.

On the other hand, a user may encounter a case in which the part or consumables that he or she wants to maintain or replace are not registered in the basic scan item or the custom scan item. You must enter the number, part name, cost, and selling price. You can register the entered parts or consumables as new custom cans (that is, the "Save as New Job" item on the Selection Unit Job Menu screen of FIG. 12). Can be selected). That is, the users can register, delete, and change the work history of the desired parts or consumables in the canned user information as the job information at any time as needed.

Therefore, in step 330, the user checks whether or not the user selects registration of a part or consumable input by the user as a new scan. If it is determined that the user has selected the registration as a new scan, The server system 100 registers the parts or consumables delivered to the user client 120/1 as a user defined job for the corresponding user client 120/1 (step 332).

That is, according to the vehicle maintenance management service according to the present invention, through the process of steps 326 to 332 to select (or input) the parts or consumables to be maintained by the job or manually, or to replace any parts with a new job A series of processing such as registration is performed.

Subsequently, in step 334, the user waits for the selection of another job by the user while checking whether to input another job (i.e., other parts or consumables to be maintained), and the user selects a quotation item, that is, When a quotation item is selected to grasp a maintenance estimate for the input or selection of parts or consumables, the quotation item selection signal is transmitted to the server system 100 through the network 140, and the server system 100 Estimate menu screen data including quotation contents for the parts or consumables selected by the user is generated and transmitted to the user client 120/1 through the network 140.

As a result, on the monitor 212 in the user client 120/1, as shown in FIG. 13 as an example, a quote menu screen including a conversion item, a sum quote item, a separate quote item, a discount item, and the like is displayed. Whenever the user selects any one of a plurality of items, the server system 100 provides the corresponding menu screen data to the user client 120/1, that is, for example, to allow the user to select the "separate quote" item. Then, on the monitor 212 in the user client 120/1, when the separate quotation menu screen as shown in FIG. 14 is displayed as an example, the user may print to transmit the quotation to the vehicle owner (or the maintenance client). When selected, the hardware block 204 withdraws the information corresponding to the quotation from the memory block 210 and transfers the information to the printer 214. As a result, the printer 214 outputs a paper quotation (step 336).

That is, in performing the vehicle maintenance management service according to the present invention, when a vehicle maintenance request is requested from a registered customer or a new registered customer, various costs required for the maintenance of the requested vehicle through a series of processes as described above. The process of estimating for is simple and easy.

In addition, each time the server system 100 receives information on the total mileage of the registered vehicle, failure repair or replacement of parts or consumables, the server system 100 calculates a preventive maintenance period for the vehicle and stores it in a database. This is for use in providing a user client or user client with a preventive maintenance guidance service, as described in detail later.

On the other hand, when receiving the vehicle maintenance management service according to the present invention, each user of any of the plurality of items on the initial menu screen shown in FIG. 8 or the maintenance history screen shown in FIG. Select to receive the service.

That is, as an example, when the "job status" item is selected on the initial menu screen shown in FIG. 8 or the maintenance history screen shown in FIG. 9, the server system 100 searches the database 110 in response to the user client. The job status data of (120/1) is withdrawn and configured as job status menu screen data and delivered to the user client (120/1) through the network 140, and as a result, the monitor in the user client (120/1) On 212, as an example, as shown in FIG. 15, a job status menu screen including job status data in which job statuses of users are organized by day is displayed. Therefore, the user can easily grasp his daily work status through the monitor 212 at a glance.

In this case, the user may be provided with work status services for individual customers and registered specific vehicles. That is, when the user inputs and selects the vehicle number and the date of the period to check the status on the job status menu screen shown in FIG. 15, in response, the server system 100 displays the job status data for each individual customer. To the user client 120/1.

Next, when the "customer vehicle" item is selected on the initial menu screen shown in FIG. 8 or the maintenance history screen shown in FIG. 9 as an example, the server system 100 searches the database 110 in response to the user. The customer vehicle data of the client 120/1 is drawn out, and this is configured as the customer vehicle list menu screen data and transmitted to the user client 120/1 through the network 140, and as a result, the user client 120/1. On the monitor 212 in the inside, as shown in FIG. 16 as an example, a customer vehicle list menu screen including schematic vehicle information and maintenance related information data about vehicles registered as regular customers to him is displayed. Therefore, the user can easily grasp the status of the list of vehicles registered as a customer through the monitor 212 at a glance.

Further, the user can select the inventory management menu screen shown in FIG. 17, the account list menu screen shown in FIG. 18, the marketing menu screen shown in FIG. The financial management menu screen, the sales status menu screen shown in FIG. 21, the other menu screen shown in FIG. 22, etc. may be provided from the server system 100, and the maintenance of the vehicle registered as a customer to the user through such service provision. You will be provided with comprehensive services.

Therefore, according to the present invention, by providing the vehicle maintenance management service on the web using the network as described above, it is possible to significantly improve work management efficiency, customer management efficiency, inventory management efficiency and the like in the maintenance shop.

In addition, when the vehicle maintenance management service is provided according to the present invention, since the price of the parts or consumables used for vehicle maintenance and the consistency for each labor can be kept constant at all times, full reliability from regular customers who request maintenance It is possible to obtain a result that can provide a great usefulness in securing a regular customer.

On the other hand, the present invention not only provides a vehicle maintenance management service to a user client registered on the web using a network, but also calculates a preventive maintenance period for parts or consumables of vehicles to each user client and / or user client. The preventive maintenance guide service may be provided, and thus the process of providing the preventive maintenance service for each component will be described in detail with reference to FIG. 4.

4 is a flowchart illustrating a process of providing a preventive maintenance guide service for each registered vehicle according to an embodiment of the present invention.

First, in the server system 100, for preventive maintenance guidance service to the user client or the user client, information about the total mileage of the vehicle, failure repair, replacement, etc. of the vehicle registered during the vehicle maintenance management service Each time you receive, the preventive maintenance period for the vehicle is calculated and stored together in the database.

Referring to FIG. 4, a user client 120/1 wishing to be provided with a vehicle maintenance management service is connected to the server system 100 through a web site providing a service, that is, a network 140 (step 402), and the server When the "marketing" item is selected from the system 100 with the initial menu screen shown in FIG. 8 or the maintenance history menu screen shown in FIG. 9 (step 404), the server system 100 prepares for the response. The marketing menu screen data is retrieved and transmitted to the user client 120/1 through the network 140. As a result, on the monitor 212 in the user client 120/1, as shown in FIG. The menu screen is displayed.

Next, the user can select any item of each item in the marketing menu screen to be provided with the related service. The user can select the "Preventive maintenance guide mail" to provide the preventive maintenance guide mail service for the customers registered to the user. "Item (step 406), in response, the server system 100 retrieves the prepared initial preventive maintenance notice menu screen data and transmits it to the user client 120/1 through the network 140, and as a result, the user On the monitor in the client 120/1, an initial preventive maintenance guide menu screen on which the customer information for the preventive maintenance guide is not filled is displayed.

Subsequently, when the user inputs a desired date in the preventive maintenance date item on the initial preventive maintenance notice menu screen (step 408), in response, the server system 100 previously calculates and stores each vehicle previously stored in the database 110. Preventive maintenance-related information (customer information, vehicle information, previous unit work name preventive maintenance name, scheduled date, scheduled distance) for each star is withdrawn, and the preventive maintenance related information drawn out through the network 140 is stored in the user client 120/1. (Step 410). Therefore, on the monitor 212 in the user client 120/1, as shown in FIG. 23, a preventive maintenance guide menu screen including preventive maintenance related information for each vehicle is displayed (step 412).

In this case, the user does not input and set the preventive maintenance date directly, but automatically sets an arbitrary period (for example, one month from two days, two months, etc.) to prevent the maintenance of each vehicle corresponding to the corresponding period. The preventive maintenance notice menu screen with information can also be set to display immediately.

Next, when the user selects an item to edit the content on the preventive maintenance notice menu screen, in response, the server system 100 draws out a preventive maintenance notice selection menu screen including a plurality of preventive maintenance notice information and displays the network 140. To the user client 120/1, and as a result, on the monitor 212 in the user client 120/1, a preventive maintenance guide selection menu screen as shown in FIG. 24 is displayed as an example. Thus, the user can select the desired guidance from a number of preventive maintenance announcements (step 414) and monitor the selected announcement by selecting the "View sample" item on the preventive maintenance announcement selection menu screen, which is called "Sample View". If an item is selected, a preventive maintenance guide sample menu screen as shown in FIG. 25 may be provided from the server system 100 as an example, and monitoring by the naked eye may be performed.

As described above, after the user selects the preventive maintenance notice, the user selects the “complete” item on the preventive maintenance notice selection menu screen (ie, selects mail transmission) (step 416), and in response, the server system 100 prevents maintenance. Preventive maintenance related information (customer information, vehicle information, previous unit work name preventive maintenance name, scheduled date, scheduled distance) is sent to each owner of the vehicle corresponding to the guidance (step 418).

As described above, the preventive maintenance guide service provided to each customer registered to the maintenance shop has a fixed cycle (for example, the operator of the maintenance shop, etc.) in consideration of the cycle management and the consistency of the preventive maintenance guide service. , One month, two months, first quarter, etc.) would be desirable.

Therefore, customers who register as customers in any maintenance shop can receive preventive maintenance guidance for their vehicle periodically from the registered maintenance shop, so that they can not only perform effective vehicle management but also cause poor maintenance. It can effectively suppress possible driving accidents.

On the other hand, there may be a customer that the owner of a vehicle registered as a customer in any maintenance shop does not have an e-mail address or information about it is entered, in which case the server system 100 prevents by e-mail. Rather than providing maintenance guidance services, it may be provided in the form of voice or text messages to telephones (wired or cellular phones), pagers, and the like.

On the other hand, in the above embodiment, the maintenance shop operator has been described as selecting and providing a preventive maintenance guidance service of the vehicle at regular intervals to the owner of the vehicle arbitrarily registered as a customer, but the present invention is not necessarily limited thereto. In addition, the server system can be set up to directly provide preventive maintenance services for vehicles registered in each shop, that is, to automatically perform preventive maintenance guide services at specified intervals on the day designated by the shop. have. In this case, since the maintenance shop does not need to check and send the preventive maintenance guide, it is possible to realize more convenient preventive maintenance guide service.

5 is a flowchart illustrating a process of providing a preventive maintenance safety service for each vehicle registered according to another embodiment of the present invention.

Referring to FIG. 5, when a preventive maintenance guide service is registered for each user client based on a request from a user client (maintenance shop) through online or offline, that is, registered with a specified guide service dispatch date and dispatch cycle, (Step 502), the server system 100 searches the database 110 (step 504) to determine whether or not the guide service registration date and the current date of each user client coincide at regular intervals (i.e., one day intervals). Check (step 506).

As a result of the check in the step 506, if a certain registration date and the current date coincide, the memory area of the corresponding user client is searched out, the corresponding preventive maintenance guide message for each vehicle is retrieved, and the preventive maintenance guide message for each vehicle is displayed. Create (step 508).

Subsequently, the server system 100 transmits the generated preventive maintenance guide message for each vehicle (customer information, vehicle information, previous unit work name preventive maintenance name, scheduled date, scheduled distance) to each owner of the vehicle corresponding to the preventive maintenance guide. Send by e-mail (step 510).

In addition, although not illustrated in FIG. 5, for effective customer care and maintenance, the server system reports the preventive maintenance guide service to the corresponding user client after sending the preventive maintenance guide service to each owner of the corresponding customer vehicle. By doing so, it would be desirable for each user client to be able to recognize the guidance service for the user clients registered with it.

Therefore, customers who register as customers in any maintenance shop can receive preventive maintenance guidance for their vehicle periodically from the vehicle maintenance management service provider, so that they can not only perform effective vehicle management but also cause the maintenance It will be possible to effectively suppress the driving accidents, etc. that can be.

On the other hand, there may be a customer that the owner of a vehicle registered as a customer in any maintenance shop does not have an e-mail address or information about it is entered, in which case the server system 100 prevents by e-mail. Rather than providing maintenance guidance services, it may be provided in the form of voice or text messages to telephones (wired or cellular phones), pagers, and the like.

In addition, the preventive maintenance guidance service method according to the present invention, unlike the above-described method of sending out a preventive maintenance guidance service to the vehicle at a predetermined period specified on the day designated by the maintenance shop, a day set arbitrarily set by the vehicle maintenance management service provider and It can also be set up to provide preventive maintenance guidance services at set intervals, in which case the same results can be achieved.

On the other hand, in the present invention, a user client registered on the web using a network can provide a preventive maintenance guidance service for his vehicle directly from a vehicle maintenance service provider (i.e., a server system). The process of directly accessing the web site and receiving the preventive maintenance guidance service for his vehicle will be described in detail with reference to FIG. 6.

FIG. 6 is a flowchart illustrating a process in which a user client registered to an arbitrary user client (maintenance shop) is provided with a preventive maintenance guide service for his vehicle by accessing a web site providing a vehicle maintenance management service according to the present invention. It is a chart.

First, in the server system 100, for preventive maintenance guidance service to the user client or the user client, information about the total mileage of the vehicle, failure repair, replacement, etc. of the vehicle registered during the vehicle maintenance management service Each time you receive, the preventive maintenance period for the vehicle is calculated and stored together in the database.

Referring to Fig. 6, when a user client, for example, a user client 130/1, connects to a service provider (i.e., a website) that has registered a vehicle maintenance management service by a repair shop (user client) that he has registered as a customer ( In step 602, the server system 100 retrieves a message requesting the user client 130/1 to input the vehicle number and password and transmits the message to the user client 130/1 (604).

Here, the user client 130/1 may be a PC system, a landline phone, a cellular phone, etc. held by the vehicle owner. In the case where the user client 130/1 is a PC system, in the server system 100, As an example, after the login menu screen as shown in FIG. 7 is delivered to the user client 130/1, the vehicle number and password will be waited to be received, and the user client 130/1 is a telephone (wired telephone or mobile phone). In the case of the server system 100 will be withdrawn the vehicle number and password input request message of the voice or text data to be transmitted to the phone through a wired telephone network or a wireless mobile communication network.

Next, when the vehicle number and the password are received from the user client 130/1 through the network 140 or a general telephone network (or a wireless mobile communication network), the server system 100 searches the database 110 and receives the received vehicle number and password. It is authenticated whether the vehicle number and password are valid or invalid (step 606).

If the authentication result in the step 606 determines that the received vehicle number and password are invalid (that is, the vehicle number is missing or the password is incorrect), the server system 100 requests re-entry of the vehicle number and password. After the re-entry request message (or re-entry request voice message) is transmitted to the user client 130/1, the vehicle number and password are re-entered (step 608).

In addition, if it is determined that the received vehicle number and password are valid as a result of the authentication in step 606, the server system 100 prompts for inputting the current total mileage information for the vehicle of the received vehicle number (or After the voice message) is transmitted to the user client 130/1 (step 610), the reception and check of the reception of the total travel distance information is performed (step 612).

As a result of the check in the step 612, when the total travel distance information is received from the user client 130, the server system 100 based on the received total travel distance information preventive maintenance period for each component or consumables of the vehicle (Step 614), and update the previously stored preventive maintenance period for each part to the newly calculated preventive maintenance period for each part, and calculate the calculated preventive maintenance period guidance message (or voice guidance message) data for each user client ( 130) (step 616).

Therefore, when the user client 130/1 is a PC system, the preventive maintenance guide screen will be displayed on the monitor 212, and when the user client 130/1 is a telephone, the preventive maintenance guide voice is output through the handset or The preventive maintenance guide letter will be displayed on the display panel.

Meanwhile, in the above-described embodiment, when the user client inputs the current total mileage information, the preventive maintenance period for each component or consumable of the vehicle is calculated based on the current total mileage information. However, the present invention is not necessarily limited thereto, and if the current total mileage information is not transmitted from the user client within a predetermined time, the average mileage per day is calculated with respect to the previous total mileage, and the previous total mileage is The estimated total mileage is calculated by adding the average mileage corresponding to the date from the input date to the current day to the previous total mileage, and based on the calculated predicted mileage, each part of the vehicle Or it can be set to calculate the preventive maintenance period for each consumable.

That is, according to the present invention, the vehicle owner registered as a customer in the maintenance shop can be directly provided with the optimal preventive maintenance guide service corresponding to the actual total mileage information of the vehicle in real time at any time. This can be fully ensured, which greatly enhances the efficiency of individual vehicle maintenance and safety management.

As described above, according to the present invention, the vehicle maintenance management information, such as the maintenance history and preventive maintenance history for the registered vehicle on the web, is provided to the registered maintenance shop or the owner of the registered vehicle by using the network, By providing parts management information and parts ordering information to registered service shops, the owners of registered vehicles can access the website directly and receive preventive maintenance guidance services for their vehicles. Can significantly improve work management efficiency, customer management efficiency, and inventory management efficiency, as well as significantly improve individual vehicle maintenance and safety management.

In addition, according to the present invention, it is possible to constantly maintain the consistency of the price or labor cost of parts or consumables used for vehicle maintenance, so that full reliability can be obtained from regular customers requesting maintenance, which is very advantageous for securing regular customers. Has an advantage.

Claims (22)

In a method for providing a comprehensive vehicle maintenance management service to a vehicle maintenance shop equipped with a PC system using a web server system having a database and a network, Registering each of a plurality of vehicle maintenance shops as a user client for providing a vehicle maintenance management service and storing them in the database; Registering each of a plurality of customer vehicles together with predetermined customer information and vehicle information as a user client for each user client and storing them in the database; When there is a maintenance work history or status related service request from any registered user client, in response to the server system providing the maintenance work history or status related service to the arbitrary user client through the network; When there is a service request related to the maintenance status of any registered user client from any registered user client, in response, the server system maintains the maintenance status of any registered user client to the arbitrary user client through the network. Providing related services; And When there is a request for inventory management and status related to parts or consumables from any registered user client, in response, the server system provides the inventory management and status related services to the arbitrary user or parts via the network to the arbitrary user client. Vehicle maintenance management service method using a network comprising the process of providing a. In a method for providing a comprehensive vehicle maintenance management service to a vehicle maintenance shop equipped with a PC system using a web server system having a database and a network, Each of a plurality of vehicle maintenance shops is registered as a user client for providing a vehicle maintenance management service and stored in the database, and each of the plurality of customer vehicles together with predetermined customer information and vehicle information is a user client for each user client. Registering with the first process and storing it in the database; A second step of providing the user client with an initial menu screen having a plurality of vehicle maintenance-related service items preset through the network when any one of the registered plurality of user clients accesses the web server system; When a user selects a maintenance history service item among the plurality of vehicle maintenance related service items, a corresponding vehicle maintenance history menu screen is provided to the user client through the network, and then a plurality of user clients registered to the user client. A third process of waiting for selection of one of; When one of the plurality of user clients is selected, after providing to the user client a unit work menu screen having N input items for inputting a work history of parts or consumable units for vehicle maintenance through the network; A fourth process of waiting for input of a work history; A fifth process of transmitting job history information including a part number or a consumable number to the web server system each time the job history is input; Each time the work history information is received, a cost history corresponding to a corresponding part or consumable is calculated and provided to the user client and displayed on a monitor, and the cost history includes at least a cost, a sale price, and a profit history. 6 courses; A seventh process of repeating the fifth process and the sixth process whenever a work history of another part or consumable is input; And Vehicle maintenance management using a network comprising an eighth process of printing and outputting a quotation of the unit work history including a cost history for at least one part or consumable when the user requests output of a quotation for the input work history Service method. The method of claim 2, wherein the second process is: When an arbitrary user client accesses the web server system, the user is sent a login menu screen having input items for the user ID and password assigned to each user client to the arbitrary user client, and waits for input of the user ID and password. The twenty-first process of doing; A twenty-second step of authenticating whether the arbitrary user client is a registered valid user client or an invalid user client when the user ID and password are received from the arbitrary user client through the network; A twenty-third step of waiting for re-entry of the user ID and password after transmitting a corresponding non-authentication message to the arbitrary user client if the arbitrary user client is an invalid user client; And And a twenty-fourth step of providing the initial menu screen to the arbitrary user client when the arbitrary user client is a valid user client as a result of the authentication. The method of claim 2, wherein the service method comprises: a job status service for a plurality of user clients registered to each user client, a comprehensive customer vehicle list service, an inventory management and ordering service for parts and consumables, a marketing service for a user client, and registration. Vehicle maintenance management service method using a network comprising a preventive maintenance service for each customer vehicle, the fixed cycle unit financial management services. The method of claim 4, wherein the work status service includes a work status service for each registered user client. The method of claim 2, wherein the service method comprises: registering and storing the corresponding customer vehicle as a new customer vehicle and performing the fourth to eighth processes when the selected customer vehicle is not a registered customer vehicle. Vehicle maintenance management service method using a network, characterized in that it further comprises. 7. The process of claim 6 wherein the new customer registration process is: Searching whether the vehicle number of the selected user client is a customer vehicle registered in the database; If the vehicle number is a registered customer vehicle, directly proceeding to the fourth process; If the vehicle number is an unregistered customer vehicle, providing a customer additional inquiry message to the user client through the network, and waiting for a response from the user client; And And registering the unregistered customer vehicle as a new user client of the user client when receiving a customer addition response together with predetermined customer information and vehicle information from the user client, and then proceeding to the fourth process. Vehicle maintenance management service method using the network characterized in that. The method of claim 2, wherein the vehicle maintenance history menu screen includes delayed job information, and the service method includes an estimate of the delayed job when the user client requests an automatic estimate of the delayed job. Vehicle maintenance management service method using a network, characterized in that it further comprises the step of providing a quotation screen on the monitor. The method of claim 2, wherein the fifth process is: Whether or not the target parts or consumables desired for work are registered as the job information by selecting a job item on the unit job menu screen including job information for which a plurality of parts or consumables is preset and including job information defined in advance. Searching; If the target part or consumable is registered as the job information, selecting and inputting a work history of the target part or consumable through selection of a corresponding item; And If the target part or consumable is not registered as the job information, operating a character or numeric input means to input a work history on the target part or consumable; Way. 10. The method of claim 9, wherein the fifth process further comprises: in response to a user selection, registering a job history of the target part or consumable input through the letter or number input means as user defined job information. Vehicle maintenance management service method using a network, characterized in that. The vehicle maintenance management service method using a network according to claim 10, wherein the user-defined canjob information can be deleted or changed and registered according to a user's operation. 12. The network according to claim 9, 10 or 11, wherein the cancellation information and the user-defined cancellation information include only the cancellation information related to the parts or consumables corresponding to the vehicle model of the client who has selected the vehicle maintenance. Vehicle maintenance management service method used. The method of claim 2, wherein the service method is: Calculating and storing the preventive maintenance period for each part or consumable in the database whenever the work history of the user client is received from any user client by referring to the total mileage information included in the vehicle information; When there is a preventive maintenance request including the preventive maintenance setting period from the arbitrary user client, the database is searched to retrieve the preventive maintenance period information for the selected user client belonging to the preventive maintenance setting period and the arbitrary user client is retrieved. The process of providing to; And When the arbitrary user client selects the preventive maintenance guidance to the user client, further comprising the step of transmitting the preventive maintenance related information with the preventive maintenance guide to the wired, wireless contact included in the customer information of the selected user client Vehicle maintenance management service method using a network, characterized in that. The vehicle maintenance management service method using a network according to claim 13, wherein the preventive maintenance setting period is a predetermined period assigned to the user client. The vehicle maintenance management service method using a network according to claim 13, wherein the preventive maintenance setting period is a period arbitrarily set and input by the user client. The method of claim 2, wherein the service method is: Selecting a date and a period for designating a preventive maintenance guide service for each registered user client and registering it in the database; Calculating and storing the preventive maintenance period for each part or consumable in the database whenever the work history of the user client is received from any user client by referring to the total mileage information included in the vehicle information; Searching the database on a daily basis and detecting a designated date for the preventive maintenance service corresponding to the current date; Detecting a user client belonging to the selected period from among user clients registered in the user client corresponding to the matched designated date when the current date and any preventive maintenance guide service designated date coincide with each other; And And automatically transmitting the preventive maintenance related information to the wired or wireless contact information included in the detected customer client's customer information together with the preventive maintenance notice. The method of claim 16, wherein the service method further comprises the step of automatically transmitting the preventive maintenance related information and transmitting a corresponding preventive maintenance guide service report message to the user client through the network. Vehicle maintenance management service method using network. The method of claim 2, wherein the service method is: Calculating and storing the preventive maintenance period for each part or consumable in the database with reference to the total mileage information included in the vehicle information whenever a work history of the user client is received from any user client; Requesting information of the current total mileage of the vehicle consumed by the user client requesting the guidance service when any one of the registered user clients accesses the web server system to receive the preventive maintenance guidance service; Calculating a new preventive maintenance period for each part or consumable for the corresponding vehicle by referring to the received current total driving distance when the current total driving distance information is received; And And transmitting the calculated new preventive maintenance period data to the user client requesting a guide service. 19. The method of claim 18 wherein the service method is: Calculating an average driving distance per day with respect to a previous total driving distance if the current total driving distance information is not received within a predetermined time period from the user client; Calculating a predicted total driving distance by adding a value obtained by adding an average driving distance corresponding to a day from the date on which the previous total driving distance is input to the current day to the previous total driving distance; And And calculating a preventive maintenance period for each part or consumable of the corresponding vehicle based on the calculated estimated driving distance. 20. The vehicle maintenance service according to claim 18 or 19, wherein the arbitrary user client accesses the web server system using a password assigned by a user client registered with the user and a vehicle number thereof. Management service method. 20. The system according to claim 18 or 19, wherein the arbitrary user client connects to the web server system using a PC system, and the web server system provides the preventive maintenance guide service to an e-mail address included in customer information. Vehicle maintenance management service method using a network, characterized in that provided. 20. The system according to claim 18 or 19, wherein the arbitrary user client connects to the web server system using a wired or wireless telephone, and the web server system uses voice or a telephone included in the customer information or a telephone currently connected. A vehicle maintenance management service method using a network, wherein the preventive maintenance guidance service is provided as text data.