JP2003132261A - Vehicle maintenance information providing method and vehicle maintenance information providing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a vehicle maintenance information providing method and a vehicle maintenance information providing system capable of quickly providing information by allowing an information provider to easily visually judge the information when providing information for vehicle maintenance to a consumer. SOLUTION: A Web server having collective maintenance history information for maintenance work information described in the maintenance bill of the customer's vehicle accepts input data for the customer vehicle information such as vehicle number through a Web terminal, and retrieves the maintenance history information based on the input data. A Web page for displaying the maintenance history information is generated, and work section data showing work sections such as replacement, adjustment and replenishment of vehicle parts are automatically displayed correspondent to the maintenance work information on the Web screen on the Web terminal as the maintenance history information to provide the maintenance information of the vehicle.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a vehicle maintenance information providing method and a vehicle maintenance information providing system for providing a customer with vehicle maintenance information of a customer vehicle on a web page.

[0002]

2. Description of the Related Art An auto leasing company is a company that has a leasing system in which an auto leasing company (lessor) leases a vehicle to a specific customer (lessee) at a fixed rate for a certain period based on a contract. A corporation whose main business is to rent and manage owned vehicles to customers.

There are two types of auto lease, a finance lease and a maintenance lease. A finance lease is a leasing system that includes taxes and insurance fees during the lease period required to use a car, and various expenses for inspection and maintenance are borne by the customer. On the other hand, maintenance leasing is a leasing system that includes a maintenance service that emphasizes preventive maintenance, and regularly inspects and performs maintenance according to the usage conditions of the customer.

Particularly in maintenance leasing, maintenance and management of vehicles by an auto leasing company is a main task, and therefore, it is important to deal with customers in terms of maintenance services such as regular inspection, vehicle inspection, and other vehicle maintenance. Specifically, it includes the deadline management of various vehicle maintenance, contact with the customer on the deadline date, guidance of the vehicle maintenance content in the next vehicle maintenance at that time, response to inquiries from the customer regarding various vehicle maintenance information, and the like.

[0005]

However, in the case of the above-mentioned prior art, the following problems have occurred. When responding to a customer on the above maintenance service, the person in charge of the auto leasing company asks the maintenance statement (past invoice, etc.) or maintenance statement information stored by the computer terminal, etc. We read the contents and visually judge what kind of maintenance work was done during the past vehicle maintenance. At that time, if a customer inquires about various vehicle maintenance information (for example, when the last engine oil change was made), the person in charge takes time to visually confirm the information. As a result, it took time to reply.

Particularly, in the case of the maintenance lease of the above-mentioned auto leasing company, since the vehicle inspection is required regularly, the information amount is large and the visual judgment becomes complicated. Also,
Auto leasing companies usually have contracts with multiple garages to arrange vehicle servicing. Therefore, each garage has a wide variety of vehicle maintenance information formats (bills, etc.). Information was getting more complicated. And such a situation is also a problem in terms of customer satisfaction in terms of maintenance service.

The present invention has been made in view of the above matters, and when providing vehicle maintenance information to a customer, the information provider can easily visually judge the information and can promptly provide the vehicle maintenance information. It is an object to provide a providing method. It is another object of the present invention to provide a vehicle maintenance information providing system that enables an information provider to easily visually judge information when providing vehicle maintenance information to a customer and to provide information promptly.

[0008]

In order to solve the above problems, the present invention has the following means.

That is, the web server having the maintenance history information in which the maintenance work information described in the maintenance bill of the customer's vehicle is collected accepts the input data in which the customer vehicle information such as the vehicle number is input through the web terminal. , And searched for maintenance history information based on the input data. Then, a web page for displaying the maintenance history information is generated, and work division data representing work divisions such as replacement, adjustment, and replenishment of vehicle parts corresponding to the maintenance work information is displayed on the web screen of the web terminal. Automatically displayed as maintenance history information,
The vehicle maintenance information is provided.

Further, it is desirable that the work classification data is automatically displayed in response to the input of a preset work code. Then, it is desirable that an auto leasing company whose main business is to rent and manage a vehicle owned by the company to the customer and provides the vehicle maintenance information as the web server.

Thus, the work classification data is automatically displayed by inputting the work code at the time of inputting the maintenance work information, so that the work classification can be acquired without burden of inputting and the maintenance work content can be easily visually judged. As a result, it became possible to provide vehicle maintenance information promptly. And
In particular, it is possible to improve customer satisfaction in vehicle maintenance management by the auto leasing company.

[0012]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described in detail below with reference to the drawings. However, the configuration described in this embodiment is not intended to limit the technical scope of the present invention to them unless otherwise specified. A vehicle maintenance information providing method and a vehicle maintenance information providing system according to an embodiment of the present invention will be described with reference to FIGS. 1 to 5. The "vehicle maintenance information" referred to here is mainly the maintenance history information and vehicle history information, and also includes general information such as customer vehicle information, maintenance work information, maintenance fee information, and maintenance factory information. Say.

FIG. 1 is a block diagram of a network 3 to which a web server 1 (hereinafter referred to as the server 1) in the vehicle maintenance information providing system is connected. The server 1 provided at the head office 8 of an auto leasing company whose main business is to rent and manage vehicles owned by the company is WWW (World Wide).
A network 3 such as the Web) is connected to the web terminals 2 and 2'provided in the auto leasing company branch 9 and the maintenance shop 9'for vehicles such as automobiles. The control block of this server 1 is shown in FIG.

The configuration of FIG. 1 is not intended to be limited to this. Instead of installing the server 1 at the head office of the auto leasing company, a service center is installed instead, and the server 1 is installed at the service center. It may be configured to perform vehicle information management and information provision. If the branch office is not an auto leasing company, the server 1 and the web terminal 2 may be provided in the same company and connected by a LAN or the like.

In the present embodiment, assuming that the customer and the auto leasing company have a maintenance lease contract as an example, the maintenance of the vehicle by the auto leasing company is the main task, and therefore the regular inspection, vehicle inspection,
It is important to deal with customers in terms of maintenance services such as vehicle maintenance. Specifically, it includes the deadline management of various vehicle maintenance, contact with the customer on the deadline date, guidance of the vehicle maintenance content in the next vehicle maintenance at that time, response to inquiries from the customer regarding various vehicle maintenance information, and the like. In FIG. 1, for example, when the customer inquires about the vehicle maintenance information at the auto lease company branch 9 (or the maintenance shop 9 ′ where the previous vehicle inspection was performed), the person in charge of the auto lease company branch 9 (or the previous vehicle) The person in charge of the maintenance shop 9'which performed the inspection accesses the web server 1 of the auto leasing company head office 8 from the web terminal 2 through the network 3 to inquire the customer's vehicle maintenance information. The details will be described later.

In FIG. 2, reference numeral 5 is a display device for displaying information represented by characters, still images, moving images, etc. to the user. The display device 5 includes a cathode ray tube display (CRT).
= Cathode-Ray Tube Display), liquid crystal display (L
CD = Liquid Crystal Display), light emitting diode (L
ED = Light Emitting Diode) or the like is used. Reference numeral 6 is an input device for inputting various information including a keyboard and a mouse. Reference numeral 7 denotes the server 1 such as screen information of the display device 5.
Is an output device such as a printer that prints various information stored by the printer as necessary.

As the internal structure of the server 1, a hard disk device 4, a CPU (Central Processing Unit) 11,
A main memory 12 and a ROM (Read-Only Memory) 13 are connected to each other via a bus 17. Further, the hard disk device 4 is constructed with each database that stores necessary information for each information processing.

The information processing unit 10 is a CPU (Central Processing Unit) 1 for controlling the entire Web server 1.
1. Main memory 12 The hard disk device (storage means) 4 stores software for information processing. An operating system (OS) and application software (analysis program, information processing program) are stored as the software. Also,
The hard disk device 4 is a vehicle maintenance database 18 that is a database of maintenance work information corresponding to each vehicle information.
It stores a maintenance history database 19, a vehicle history database 20, and a work classification database 21. Each database as the vehicle maintenance database 18 will be described in detail later.

The communication control section 14 is a communication control program for connecting to a network for communication and a modem 15
And an interface circuit with the net control device 16. The modem 15 is a low speed modem (V2
1) High speed modem (V27ter, V) for sending and receiving image information
29, V33, V17, etc.) and a DTMF (Dual Tone Multi-Frequency = PB signal) transmission / reception function. The network control device 16 is a telephone network or ISDN (Integrated Services Digital).
Network) is an interface circuit with the line and is equipped with an automatic call-in / out function. The bus 17 is for transferring data between each circuit in the server 1.

Next, details of the web pages for displaying the maintenance history information and the vehicle history information will be described. FIG. 3 shows a configuration example of the maintenance history information display web page. In FIG. 3, 22 is a web screen, 23 is a web page (for displaying maintenance history information), and 24 is a maintenance history column for displaying the maintenance history of the customer vehicle. Maintenance history column 24
Includes customer vehicle information showing customer or customer vehicle data,
The maintenance work information showing various information of the maintenance work of the customer's vehicle, and the work classification data showing the place and the work contents of the maintenance work in the past vehicle maintenance in a simple and easy-to-understand manner are shown. The work classification data will be described later.

As customer vehicle information, a customer name column 25 consisting of a customer's individual name or a corporate name, a customer vehicle vehicle number column 26, a customer vehicle model column 27, and a first vehicle inspection showing the date of the first vehicle inspection of the customer vehicle. A column 28 and a vehicle inspection deadline date column 29 indicating the next vehicle inspection deadline of the customer vehicle are displayed. The maintenance work information includes vehicle maintenance date column 30, vehicle maintenance main work column 31, customer vehicle mileage column 32, vehicle maintenance maintenance fee column 33, vehicle maintenance factory column 34, and maintenance applicable section. The vehicle part column 35 is displayed. In the main work column 31, S point (schedule inspection), constant 6 (regular 6 months inspection), vehicle inspection (continuous vehicle inspection), law 3 (statutory 3 months inspection), law 12 (statutory 12 months inspection), general (general) Enter various predetermined abbreviations set by auto lease companies such as maintenance.

In the work classification data column 36, work classification data 37 indicated by abbreviations are displayed. As the work classification data 37, for example, point (inspection), adjustment (adjustment), repair (repair), exchange (replacement), desorption (removal), O (overhaul), clean (cleaning), supplement (replenishment), ro ( Various abbreviations for predetermined maintenance work set by the auto leasing company such as rotation, chi (charge), grinding (polishing), minutes (disassembly), etc. are entered.

The work classification data 37 expresses the maintenance work in the past vehicle maintenance in a simple and easy-to-understand manner with the various abbreviations as described above. By referring to the work classification data 37 on the web page 23, it is possible to easily understand what kind of maintenance work was performed for what part in the past vehicle maintenance. Further, by referring to the relevant portion of the maintenance classification data 37, the location where the customer vehicle is broken down or malfunctioning is clarified, and it is possible to determine the location where the maintenance work should be performed at the next vehicle maintenance. Is.

That is, the person in charge of the auto leasing company branch 9 (or the person in charge of the maintenance factory 9'which conducted the previous vehicle inspection) confirms the work classification data column in FIG. 3 to perform maintenance in the past vehicle maintenance. The relevant place and the contents of the maintenance work can be grasped at a glance, and the person in charge can easily and clearly judge the relevant place of the next maintenance work. Thus, even if the customer inquires, for example, when the last engine oil change was performed, it is possible to immediately reply by checking the work classification data column. Further, even if the customer inquires about the next vehicle maintenance, it is possible to accurately provide the information on the corresponding portion where the next maintenance work should be performed.

FIG. 4 shows an example of the structure of the vehicle history information display web page. The vehicle history information display web page is a web page for providing details of the vehicle maintenance history selected on the vehicle history information display web page 23 of FIG. In FIG. 3, when it is desired to refer to the details of the vehicle maintenance history, desired maintenance history information (30 to 36
Any column can be selected and clicked on the web screen 22 with the mouse, and the vehicle history information display web page of FIG. 4 is set. By placing this web page, it becomes possible to provide the customer with information regarding the details of the vehicle maintenance history.

In FIG. 4, 38 is a web screen, 39 is a web page (for displaying vehicle history information), and 40 is a vehicle history column for displaying the details of the selected vehicle maintenance history. The vehicle history column 40 shows the customer vehicle information, the maintenance work information, and the maintenance fee details for the vehicle maintenance.

As the maintenance work information, a work code column 43 set corresponding to the work classification data, a work item column 44 displaying the work content or the component name, and a work component name column showing the form of the work item. 45, a contract form column 46 showing the contract form of maintenance for the corresponding work item, and a quantity column 47 showing the number of works or parts are newly shown as the details. Further, as the maintenance fee details, in addition to the maintenance fee column 33 showing the total amount, the basic inspection fee 41 showing the basic fee, the service providing fee column 42 showing the maintenance service fee at the time of vehicle maintenance, the corresponding work item An individual fee column 48 showing the individual maintenance fee that is required is displayed.

Since the "work code" displayed in the work code column 43 has a wide variety of maintenance work names, work classifications, abbreviations, etc., which are vehicle maintenance information at the stage of each maintenance factory, they are unified by auto lease companies. It is a set common code. By uniformly setting this work code, the vehicle maintenance information of different formats can be made uniform by each maintenance factory, and the display data can be integrated on one web page. Then, by setting the work classification data corresponding to each work code in advance, when creating the maintenance history, the work classification data is automatically searched for based on the work code described in the maintenance statement from each maintenance factory.・
Can be displayed. As a result, it is possible to promptly inquire information and provide information even when the customer inquires about various vehicle maintenance information.

FIG. 5 is a flowchart showing the execution steps of the vehicle maintenance information providing method according to the embodiment of the present invention. The execution steps of the vehicle maintenance information providing method according to the present embodiment will be described more specifically with reference to FIGS. 1 to 4 along the flowchart of FIG. 5. If the customer inquires about the vehicle maintenance information at the auto leasing company branch 9 (or the maintenance factory 9'where the previous vehicle inspection was performed), the person in charge of the auto leasing company branch 9 (or the maintenance performed at the previous vehicle inspection) The person in charge of the factory 9'accesses the web server 1 of the auto lease company headquarters 8 from the web terminal 2 through the network 3. The person in charge inputs customer vehicle information such as customer name and vehicle number through the web terminal 2, and the server 1 accepts the input data (S1).
01).

Based on the received input data, it is analyzed by an analysis program (not shown) of the hard disk device 4,
The maintenance history information is retrieved from the maintenance history database 19 that aggregates the maintenance work information described in the maintenance bill of the customer's vehicle (S102). Further, a work classification database 2 in which the work codes in the maintenance work information are analyzed by an analysis program (not shown) of the hard disk device 4 and the work classification data such as replacement, adjustment, and replenishment of vehicle parts are collected.
The work classification data corresponding to the work code is searched from 1 (S103).

After searching the maintenance history information, a maintenance history information display web page for providing the maintenance history is generated (S104). The web page generated in S104 is distributed to the web terminal 2, and the maintenance history information including the work classification data is automatically displayed on the web screen of the web terminal 2 (S1).
05). This work classification data provides a simple and easy-to-understand guide to the locations where maintenance work was performed in the past vehicle maintenance and the work contents. The person in charge can easily and clearly see the work classification data and find the location where the next maintenance work is applicable. Can be judged.

Further, when it is desired to refer to the details of the maintenance history information and the work classification data in S106, when the vehicle history inquiry is selected, the detailed data of the customer vehicle is retrieved from the vehicle history database 20 to retrieve the vehicle history information. (S107). After searching the vehicle history information, a web page for displaying the vehicle history information for providing the vehicle maintenance history is generated (S108). With the above, the execution process of the vehicle maintenance information providing method is completed.

According to this embodiment, the work classification data is automatically displayed by inputting the work code when the maintenance work information is input, so that the work classification can be acquired without the burden of inputting and the maintenance work contents can be easily visually judged. It became possible to provide vehicle maintenance information promptly. Further, it is possible to improve customer satisfaction particularly in vehicle maintenance management by an auto leasing company.

[0034]

As described above, according to the present invention, the web server having the maintenance history information in which the maintenance work information described in the maintenance bill of the customer's vehicle is aggregated is used to store the vehicle number and the like via the web terminal. Accepts input data in which customer vehicle information is input, searches maintenance history information based on the input data, generates a web page displaying the maintenance history information, and displays the maintenance work information on the web screen of the web terminal. Correspondingly, the work division data representing the work division such as replacement, adjustment, and replenishment of vehicle parts is automatically displayed as the maintenance history information to provide the maintenance information of the vehicle. When providing information, it is possible to provide a vehicle maintenance information providing method that allows the information provider to easily visually judge the information and to provide the information quickly. Also,
It is possible to provide a vehicle maintenance information providing system in which the information provider can easily visually judge the information when providing the vehicle maintenance information to the customer and can promptly provide the information.

[Brief description of drawings]

FIG. 1 is a configuration diagram of a network in a vehicle maintenance information providing system according to an embodiment of the present invention.

FIG. 2 is a control block diagram of a web server in the vehicle maintenance information providing system according to the exemplary embodiment of the present invention.

FIG. 3 is a schematic diagram showing a configuration example of a web screen distributed by a server in the vehicle maintenance information providing system according to the exemplary embodiment of the present invention.

FIG. 4 is a schematic diagram showing a configuration example of a web screen distributed by a server in the vehicle maintenance information providing system according to the exemplary embodiment of the present invention.

FIG. 5 is a flowchart showing execution steps of the vehicle maintenance information providing method according to the embodiment of the present invention.

[Explanation of symbols]

1 (web) server 2 Web terminal 2'web terminal 3 network 4 Hard disk drive (HD) 5 Display device 6 Input device 7 Output device 8 Auto lease company head office (service center) 9 Auto Lease Company Branch 9'Maintenance factory 10 Information processing section 11 CPU (Central Processing Unit) 12 main memory 13 ROM (Read-Only Memory) 14 Communication control unit 15 modem 16 Net control device 17 bus 18 Customer vehicle database 19 Maintenance history database 20 Vehicle history database 21 work classification database 22 Web screen 23 Web page for displaying maintenance history information 24 Maintenance history column 25 Customer name field 26 vehicle number column 27 vehicle type column 28 First vehicle inspection column 29 Car inspection deadline 30 Implementation date column 31 Main work column 32 Mileage column 33 Maintenance fee column 34 Conducting factory column 35 Vehicle part column 36 work classification data column 37 work classification data 38 Web screen 39 (for displaying vehicle history information) Web page 40 vehicle history column 41 Basic inspection fee 42 Service provision fee column 43 Work code column 44 Work item column 45 Work part name column 46 Contract type column 47 Quantity column 48 Individual charge column

Claims (6)

[Claims] 1. A web server having maintenance history information in which maintenance work information described in a maintenance bill for a customer's vehicle is collected, accepts input data in which customer vehicle information such as a vehicle number is input via a web terminal. , Searching for the maintenance history information based on the input data, generating a web page displaying the maintenance history information, and replacing and adjusting vehicle parts corresponding to the maintenance work information on the web screen of the web terminal. A vehicle maintenance information providing method for automatically displaying work category data representing work categories such as replenishment as the maintenance history information and providing the maintenance information of the vehicle. 2. The vehicle maintenance information providing method according to claim 1, wherein the work classification data is automatically displayed in response to input of a preset work code. 3. The auto lease company whose main business is renting and managing own-owned vehicles to customers, and provides the vehicle maintenance information as the web server. Vehicle maintenance information provision method. 4. A vehicle maintenance information in which a web server having maintenance history information in which maintenance work information described in a customer's vehicle maintenance bill is aggregated provides the customer's maintenance information to a web terminal via a network. A providing system, a means for receiving input data in which customer vehicle information such as a vehicle number is input via the web terminal, a means for searching maintenance history information based on the input data, and the maintenance history information. A means for generating a web page to be displayed, and on the web screen of the web terminal, work division data representing work divisions such as replacement, adjustment, and replenishment of vehicle parts corresponding to the maintenance work information is automatically used as the maintenance history information. A means for displaying, and a vehicle maintenance information providing system comprising the web server. 5. The vehicle maintenance information providing system according to claim 4, wherein the work classification data is automatically displayed in response to input of a preset work code. 6. The auto lease company whose main business is to rent and manage own-owned vehicles to customers, and provides the vehicle maintenance information as the web server. Vehicle maintenance information providing system.