JP4343465B2 - Vehicle maintenance information providing method and vehicle maintenance information providing system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a vehicle maintenance information providing method and a vehicle maintenance information providing system for providing customer vehicle maintenance information on a web page to a customer.
[0002]
[Prior art]
Auto-lease company is an auto-lease company (lessor) who has a lease system that leases vehicles to a specific customer (lessee) for a certain period of time based on a contract. It refers to a corporation whose main business is to lease and manage.
[0003]
There are two forms of auto lease, a finance lease and a maintenance lease. A finance lease is a leasing system that includes taxes, insurance premiums, etc. during the lease period necessary to use a car, and various expenses related to inspection and maintenance are borne by the customer. On the other hand, the maintenance lease is a lease system that includes a maintenance service with an emphasis on preventive maintenance. The maintenance lease is periodically inspected and maintained according to the use conditions of the customer.
[0004]
Particularly in maintenance lease, maintenance management of vehicles by an auto lease company is a main business, and therefore it is important to deal with customers in terms of maintenance services such as periodic inspections, vehicle inspections, and other vehicle maintenance. Specifically, various vehicle maintenance deadline management and contact to customers on the deadline date, guidance of vehicle maintenance contents in the next vehicle maintenance at that time, response to inquiries from customers regarding various vehicle maintenance information, and the like.
[0005]
[Problems to be solved by the invention]
However, in the case of the above prior art, the following problems have occurred. When dealing with a customer on the above maintenance service, the person in charge of the auto lease company can provide maintenance details (past bills, etc.) or maintenance details information stored on a computer terminal or the like. The contents are read and it is visually judged what kind of maintenance work has been carried out during past vehicle maintenance. At that time, if there was an inquiry about various vehicle maintenance information from the customer (for example, an inquiry such as when the last engine oil change was made), the person in charge took time to confirm the information visually. As a result, it took time to reply.
[0006]
In particular, in the case of the maintenance lease of the auto leasing company as described above, since the vehicle inspection is required periodically, the amount of information is large, so that the visual judgment becomes complicated. In addition, auto leasing companies usually have contracts with multiple maintenance factories for vehicle maintenance arrangements, and as a result, there are various types of vehicle maintenance information (invoice format, etc.) for each maintenance plant. Vehicle maintenance information has become more complex. Such a situation is also a problem in terms of customer satisfaction in terms of maintenance services.
[0007]
The present invention has been made in view of the above matters, and provides a vehicle maintenance information providing method that enables an information provider to easily visually determine information and provide information promptly when providing vehicle maintenance information to a customer. The issue is to provide. It is another object of the present invention to provide a vehicle maintenance information providing system that allows an information provider to easily determine information visually when providing vehicle maintenance information to a customer and to provide information quickly.
[0008]
[Means for Solving the Problems]
In order to solve the above problems, the present invention has the following means.
[0009]
That is, maintenance history aggregating means for aggregating maintenance history information including customer vehicle information indicating information capable of identifying a customer or a customer vehicle and a work code indicating the content of the maintenance operation of the customer vehicle, and maintenance work in vehicle maintenance A computer comprising: work category aggregation means for aggregating work category data expressing a performed place and work content using abbreviations; and correspondence relationship storage means for storing the correspondence relationship between the work code and the work category data From the maintenance history information aggregated by the maintenance history aggregating means based on the customer vehicle information acceptance step for accepting the customer vehicle information via a network, and the customer vehicle information accepted in the customer vehicle information acceptance step, Maintenance history information search step for searching maintenance history information related to customer vehicle, and stored by the correspondence storage means Based on the correspondence relationship, the work classification data corresponding to the work code of the maintenance history information retrieved in the maintenance history information retrieval step is retrieved from the work classification data aggregated by the work classification aggregation means. Display data is generated based on the work category data search step, the maintenance history information searched in the maintenance history information search step, and the work category data searched in the work category data search step A display data generation step and a display data distribution step of distributing the display data via a network are performed.
[0010]
Further, it is desirable that the work classification aggregation means aggregates work classification data expressing a place where the maintenance work is performed in the vehicle maintenance and the work content within one full-width character or two half-width characters . The maintenance history information receiving means for receiving maintenance history information including a common work code unified for each maintenance work content via a network is further provided, and the maintenance history aggregation means is provided by the maintenance history information receiving means. It is desirable to collect the received maintenance history information .
[0011]
As a result, work classification data that expresses the location and contents of maintenance work in vehicle maintenance using abbreviations is retrieved based on the work code in the maintenance history information, so that work classification can be performed without the burden of input. It can be obtained and the contents of maintenance work can be easily judged visually, and vehicle maintenance information can be provided quickly. In particular, customer satisfaction in vehicle maintenance management by the auto leasing company can be improved.
[0012]
DETAILED DESCRIPTION OF THE INVENTION
Embodiments of the present invention will be described below in detail with reference to the drawings. However, the configuration described in this embodiment is not intended to limit the technical scope of the present invention only to those unless otherwise specified. With reference to FIGS. 1-5, the vehicle maintenance information provision method and vehicle maintenance information provision system which concern on embodiment of this invention are demonstrated. “Vehicle maintenance information” here refers to information that includes general information such as customer vehicle information, maintenance work information, maintenance fee information, and maintenance factory information, centering on maintenance history information and vehicle history information. Say.
[0013]
FIG. 1 is a configuration diagram of a network 3 to which a web server 1 (hereinafter referred to as a server 1) in a vehicle maintenance information providing system is connected. The server 1 provided at the headquarters 8 of the auto leasing company, whose main business is to lease and manage its own vehicles to customers, is through the network 3 such as the World Wide Web (WWW), etc. Are connected to web terminals 2 and 2 'provided in the vehicle maintenance factory 9'. A control block of the server 1 is shown in FIG.
[0014]
The configuration of FIG. 1 is not limited to this, but instead of providing a server 1 at the head office of an auto lease company, a service center is installed instead, and a server 1 is provided at the service center to provide vehicle information. It is good also as a structure which performs management and information provision. Further, if it is an auto lease company that does not have a branch office, the server 1 and the web terminal 2 may be provided in the same company and connected by a LAN or the like.
[0015]
In this embodiment, assuming a case where a customer and an auto lease company have a maintenance lease contract as an example, vehicle maintenance management by the auto lease company is the main business, so periodic inspections, vehicle inspections, other vehicle maintenance, etc. It is important to deal with customers in the maintenance service. Specifically, various vehicle maintenance deadline management and contact to customers on the deadline date, guidance of vehicle maintenance contents in the next vehicle maintenance at that time, response to inquiries from customers regarding various vehicle maintenance information, and the like. In FIG. 1, for example, when a customer makes an inquiry about vehicle maintenance information to an auto leasing company branch office 9 (or a maintenance factory 9 'that performed the previous vehicle inspection), a person in charge of the auto lease company branch office 9 (or the previous vehicle The person in charge of the maintenance factory 9 ′ who carried out the inspection accesses the web server 1 of the auto leasing company headquarter 8 through the network 3 from the web terminal 2 and inquires the customer's vehicle maintenance information. Details thereof will be described later.
[0016]
In FIG. 2, reference numeral 5 denotes a display device that displays information represented by characters, still images, moving images, and the like to the user. As the display device 5, a cathode ray tube display (CRT = Cathode-Ray Tube Display), a liquid crystal display (LCD = Liquid Crystal Display), a light emitting diode (LED = Light Emitting Diode), or the like is used. Reference numeral 6 denotes an input device for inputting various information including a keyboard and a mouse. Reference numeral 7 denotes an output device such as a printer for printing various information stored in the server 1 such as screen information of the display device 5 as necessary.
[0017]
As an internal structure of the server 1, a hard disk device 4, a CPU (Central Processing Unit) 11, a main memory 12, and a ROM (Read-Only Memory) 13 are connected to each other via a bus 17. Furthermore, each database storing information necessary for each information processing is constructed in the hard disk device 4.
[0018]
The information processing unit 10 includes a CPU (Central Processing Unit) 11 that performs control processing for the entire web server 1 and a main memory 12. The hard disk device (storage means) 4 stores software for information processing. An operating system (OS) and application software (analysis program, information processing program) are stored as the software. The hard disk device 4 stores a maintenance history database 19, a vehicle history database 20, and a work classification database 21 as a vehicle maintenance database 18 in which maintenance work information corresponding to each vehicle information is databased. Each database as the vehicle maintenance database 18 will be described in detail later.
[0019]
The communication control unit 14 includes a communication control program for connecting to a network and performing communication, and an interface circuit with the modem 15 and the network control device 16. The modem 15 is a modulation / demodulation device having functions of a low-speed modem (V21) for transmission procedure signals and a high-speed modem (V27ter, V29, V33, V17, etc.) for image information transmission / reception, and DTMF (Dual Tone Multi-Frequency = (PB signal) transmission / reception function is also provided. The network control device 16 is an interface circuit with a telephone network or an ISDN (Integrated Services Digital Network) line, and has an automatic outgoing / incoming function. The bus 17 is for transferring data between circuits in the server 1.
[0020]
Next, details of the maintenance history information display and vehicle history information display web pages will be described. FIG. 3 shows a configuration example of the maintenance history information display web page. In FIG. 3, 22 is a web screen, 23 is a web page (for maintenance history information display), and 24 is a maintenance history column for displaying a maintenance history of a customer vehicle. In the maintenance history column 24, customer vehicle information indicating customer or customer vehicle data, maintenance work information indicating various information of customer vehicle maintenance work, and locations and work contents where maintenance work has been performed in past vehicle maintenance are simplified. The work classification data is shown in an easy-to-understand manner. The work classification data will be described later.
[0021]
As customer vehicle information, a customer name column 25 made up of a customer's personal name or corporate name, a vehicle number column 26 of the customer vehicle, a vehicle type column 27 of the customer vehicle, an initial vehicle inspection column 28 indicating the date of the first vehicle inspection of the customer vehicle, A vehicle inspection deadline column 29 indicating the next vehicle inspection date of the customer vehicle is displayed. The maintenance work information includes vehicle maintenance execution date column 30, vehicle maintenance main operation column 31, customer vehicle mileage column 32, vehicle maintenance maintenance fee column 33, vehicle maintenance implementation factory column 34, and maintenance target locations. A vehicle part column 35 is displayed. In the main work column 31, point S (schedule inspection), regular 6 (regular 6-month inspection), vehicle inspection (continuous vehicle inspection), law 3 (legal 3-month inspection), law 12 (legal 12-month inspection), general (general) Maintenance) and other predetermined abbreviations set by auto lease companies.
[0022]
In the work category data column 36, work category data 37 indicated by abbreviations is displayed. As the work classification data 37, for example, point (inspection), adjustment (adjustment), repair (repair), exchange (replacement), removal (removal), O (overhaul), cleaning (cleaning), supplement (replenishment), b ( Various abbreviations of predetermined maintenance work set by an auto leasing company such as rotation, charge (charge), grinding (polishing), and minute (disassembly) are entered.
[0023]
The work classification data 37 represents maintenance work in the past vehicle maintenance in a simple and easy-to-understand manner using various abbreviations as described above. By referring to the work classification data 37 on the web page 23, it is possible to easily understand what kind of maintenance work has been performed on what part in the past vehicle maintenance. Furthermore, by referring to the corresponding part of the maintenance classification data 37, it is possible to clarify the part where the customer vehicle has a failure or trouble, and to determine the part where the maintenance work should be performed at the next vehicle maintenance. It is.
[0024]
That is, the person in charge of the auto lease company branch office 9 (or the person in charge of the maintenance factory 9 'who performed the previous vehicle inspection) confirms the work classification data column in FIG. The contents of the maintenance work can be grasped at a glance, and the person in charge can easily and clearly determine the corresponding part of the next maintenance work. As a result, even if the customer makes an inquiry about when, for example, the previous engine oil change was made, it can be answered immediately by checking the work classification data column. Moreover, even if it is an inquiry about the next vehicle maintenance from a customer, the information of the applicable location which should perform the next maintenance work accurately can be provided.
[0025]
FIG. 4 shows a configuration example of the vehicle history information display web page. The vehicle history information display web page is a web page for providing details of the vehicle maintenance history selected in the vehicle history information display web page 23 of FIG. In FIG. 3, when it is desired to refer to the details of the vehicle maintenance history, the desired maintenance history information (any column of 30 to 36) may be selected / clicked on the web screen 22 with the mouse, and the vehicle history shown in FIG. It is set to go to the information display web page. By placing this web page, it is possible to provide information about the details of the vehicle maintenance history to the customer.
[0026]
4, 38 is a web screen, 39 is a web page (for displaying vehicle history information), and 40 is a vehicle history column for displaying details of a selected vehicle maintenance history. In the vehicle history column 40, the customer vehicle information, the maintenance work information, and the maintenance fee details for the vehicle maintenance are shown.
[0027]
The maintenance work information includes a work code field 43 set corresponding to the work classification data, a work item field 44 displaying the work content or part name, a work part name field 45 representing the form of the work item, A contract form column 46 representing a maintenance contract form for work items and a quantity column 47 representing the number of works or parts are newly shown as details. The maintenance fee details include the maintenance fee column 33 representing the total amount, the basic inspection fee 41 representing the basic fee, the service provision fee column 42 representing the maintenance service fee during vehicle maintenance, and the corresponding work item. An individual fee column 48 representing the individual maintenance fee charged is displayed.
[0028]
The “work code” displayed in the work code column 43 is unified by the auto leasing company because there are a wide variety of maintenance work names, work categories, abbreviations, etc., which are vehicle maintenance information at each maintenance factory stage. It is a common code. By unifying the work codes, the vehicle maintenance information of different formats can be made uniform by each maintenance shop, and the display data can be integrated on one web page. By setting work classification data corresponding to each work code in advance, when creating a maintenance history, work classification data is automatically retrieved based on the work code described in the maintenance specification from each maintenance shop.・ It can be displayed. Thereby, it is possible to promptly inquire and provide information in response to inquiries about various vehicle maintenance information from customers.
[0029]
FIG. 5 is a flowchart showing execution steps of the vehicle maintenance information providing method according to the embodiment of the present invention. The execution process of the vehicle maintenance information provision method in the present embodiment will be described more specifically with reference to FIGS. If a customer inquires about auto maintenance company branch office 9 (or maintenance factory 9 'that conducted the previous vehicle inspection) about vehicle maintenance information, the person in charge of auto lease company branch office 9 (or the maintenance that conducted the previous vehicle inspection) The person in charge of the factory 9 ′ accesses the web server 1 of the auto leasing company head office 8 from the web terminal 2 through the network 3. The person in charge inputs customer vehicle information such as a customer name and vehicle number through the web terminal 2, and the server 1 accepts the input data (S101).
[0030]
Based on the received input data, it is analyzed by an analysis program (not shown) of the hard disk device 4 and the maintenance history information 19 is retrieved from the maintenance history database 19 in which maintenance work information described in the customer's vehicle maintenance request is collected. (S102). Also, work is performed from the work classification database 21 which is analyzed by an analysis program (not shown) of the hard disk device 4 based on the work code in the maintenance work information and collects work classification data such as replacement, adjustment and replenishment of vehicle parts. The work classification data corresponding to the code is retrieved (S103).
[0031]
After the search for the maintenance history information, a maintenance history information display web page for providing the maintenance history is generated (S104). The web page generated in S104 is distributed to the web terminal 2, and the maintenance history information including the work classification data is automatically displayed on the web screen of the web terminal 2 (S105). This work category data is a simple and easy-to-understand guide where the maintenance work has been done in past vehicle maintenance, and the person in charge can easily and clearly see the work category data. Can be judged.
[0032]
Further, when it is desired to refer to the details of the maintenance history information and the work classification data in S106, if the vehicle history inquiry is selected, the detailed data of the customer vehicle is searched from the vehicle history database 20 to search for the vehicle history information (S107). . Then, after retrieving the vehicle history information, a web page for displaying vehicle history information that provides the vehicle maintenance history is generated (S108). The execution process of the vehicle maintenance information providing method is thus completed.
[0033]
According to the present embodiment, since the work classification data is automatically displayed by inputting the work code when inputting the maintenance work information, the work classification can be acquired without burden at the time of input so that the contents of the maintenance work can be easily visually determined. It became possible to provide vehicle maintenance information quickly. In particular, customer satisfaction in vehicle maintenance management by an auto lease company can be improved.
[0034]
【The invention's effect】
As described above, according to the present invention, the web server having the maintenance history information in which the maintenance work information described in the maintenance request for the vehicle of the customer is aggregated is input the customer vehicle information such as the vehicle number via the web terminal. Receiving the input data, searching for maintenance history information based on the input data, generating a web page for displaying the maintenance history information, and displaying a vehicle part corresponding to the maintenance work information on the web screen of the web terminal. Work classification data representing work classification such as replacement, adjustment, replenishment, etc. is automatically displayed as the maintenance history information, and the maintenance information of the vehicle is provided, so when providing vehicle maintenance information to the customer Therefore, it is possible to provide a vehicle maintenance information providing method in which an information provider can easily visually determine information and can provide information quickly. Further, when providing vehicle maintenance information to a customer, it is possible to provide a vehicle maintenance information providing system that allows an information provider to easily visually determine information and to provide information quickly.
[Brief description of the drawings]
FIG. 1 is a configuration diagram of a network in a vehicle maintenance information providing system according to an embodiment of the present invention.
FIG. 2 is a control block diagram of a web server in the vehicle maintenance information providing system according to the embodiment of the present invention.
FIG. 3 is a schematic diagram showing a configuration example of a web screen distributed by a server in the vehicle maintenance information providing system according to the embodiment of the present invention.
FIG. 4 is a schematic diagram showing a configuration example of a web screen distributed by a server in the vehicle maintenance information providing system according to the embodiment of the present invention.
FIG. 5 is a flowchart showing execution steps of the vehicle maintenance information providing method according to the embodiment of the present invention.
[Explanation of symbols]
1 (Web) Server 2 Web Terminal 2 ′ Web Terminal 3 Network 4 Hard Disk Device (HD)
5 Display device 6 Input device 7 Output device 8 Auto Lease Company Headquarters (Service Center)
9 Auto Lease Company Branch 9 'Maintenance Factory 10 Information Processing Department 11 CPU (Central Processing Unit)
12 Main memory 13 ROM (Read-Only Memory)
14 communication control unit 15 modem 16 network control device 17 bus 18 customer vehicle database 19 maintenance history database 20 vehicle history database 21 work classification database 22 web screen 23 (for maintenance history information display) web page 24 maintenance history column 25 customer name column 26 Vehicle number column 27 Vehicle type column 28 Initial vehicle inspection column 29 Vehicle inspection deadline column 30 Implementation date column 31 Main work column 32 Mileage column 33 Maintenance fee column 34 Implementation factory column 35 Vehicle part column 36 Work division data column 37 Work division data 38 Web Screen 39 (for vehicle history information display) Web page 40 Vehicle history column 41 Basic inspection fee 襴 42 Service provision fee column 43 Work code column 44 Work item column 45 Work part name column 46 Contract form column 47 Quantity column 48 Individual fee column

Claims (6)

Maintenance history aggregating means for aggregating maintenance history information including customer vehicle information indicating information capable of identifying a customer or a customer vehicle and a work code indicating the content of maintenance work of the customer vehicle;
Work category aggregation means for collecting work category data expressing the location and work content of maintenance work in vehicle maintenance using abbreviations ;
Correspondence storage means for storing the correspondence between the work code and the work classification data;
By computer with
Customer vehicle information receiving step for receiving the customer vehicle information via a network;
Based on the customer vehicle information received in the customer vehicle information reception step, from the maintenance history information aggregated by the maintenance history aggregation means, a maintenance history information search step for searching maintenance history information related to the customer vehicle;
Based on the correspondence relationship stored by the correspondence relationship storage means, the work category data corresponding to the work code of the maintenance history information searched in the maintenance history information search step is aggregated by the work category aggregation means. A work classification data search step for searching from the work classification data;
A display data generation step for generating display data based on the maintenance history information searched in the maintenance history information search step and the work classification data searched in the work classification data search step;
A display data distribution step of distributing the display data via a network;
Vehicle maintenance information providing method characterized in that is executed. The work category aggregation means aggregates work category data expressing a place where the maintenance work was performed in the vehicle maintenance and the work content within one full-width character or two half-width characters,
The method for providing vehicle maintenance information according to claim 1. The computer
Maintenance history information receiving means for receiving maintenance history information including a common work code unified for each maintenance work content via a network,
The maintenance history collecting means aggregates the maintenance history information received by the maintenance history information receiving means;
The vehicle maintenance information providing method according to claim 1, wherein the vehicle maintenance information is provided. Maintenance history aggregating means for aggregating maintenance history information including customer vehicle information indicating information capable of identifying a customer or a customer vehicle and a work code indicating the content of maintenance work of the customer vehicle;
Work category aggregation means for collecting work category data expressing the location and work content of maintenance work in vehicle maintenance using abbreviations ;
Correspondence storage means for storing the correspondence between the work code and the work classification data;
Customer vehicle information receiving means for receiving the customer vehicle information via a network;
Maintenance history information searching means for searching maintenance history information related to a customer vehicle from maintenance history information aggregated by the maintenance history aggregation means based on customer vehicle information received by the customer vehicle information reception means;
Based on the correspondence relationship stored by the correspondence relationship storage means, the work category data corresponding to the work code of the maintenance history information searched by the maintenance history information search means is aggregated by the work category aggregation means. Work category data search means for searching from work category data;
Display data generating means for generating display data based on the maintenance history information searched by the maintenance history information searching means and the work classification data searched by the work classification data searching means;
Display data distribution means for distributing the display data via a network;
A vehicle maintenance information providing system characterized by comprising: The work category aggregation means aggregates work category data expressing a place where the maintenance work was performed in the vehicle maintenance and the work content within one full-width character or two half-width characters,
The vehicle maintenance information providing system according to claim 4. Maintenance history information receiving means for receiving maintenance history information including a common work code unified for each maintenance work content via a network,
The maintenance history collecting means aggregates the maintenance history information received by the maintenance history information receiving means;
The vehicle maintenance information provision system according to claim 4 or 5, characterized by the above-mentioned.

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