JP4398617B2 - Vehicle inspection information providing method and vehicle inspection information providing system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to providing information to customers during vehicle inspection and maintenance.
[0002]
[Prior art]
Conventionally, as this type of vehicle inspection information providing method, for example, the following method has been used.
[0003]
The maintenance shop keeps a record of the vehicle registration date, the date of the previous periodic inspection, etc., and calculates the scheduled date for the next periodic inspection based on the record. A direct mail was sent to prompt the customer to enter the warehouse.
[0004]
[Problems to be solved by the invention]
By the way, the work carried out at the maintenance factory includes not only regular maintenance inspections such as legal inspections and vehicle inspections described above, but also replacements of oils and fats such as engine oil and normal consumable parts such as brake pads and batteries.
[0005]
However, usually, the replacement record of the above-mentioned oils and fats and consumable parts is left in the maintenance record book on the vehicle side, or is a part of the vehicle in the engine room or the like attached with a sticker or the like indicating the replacement record of the parts? It was done by either method. For this reason, replacement records of the oils and fats and consumable parts were not left on the maintenance shop side.
[0006]
For this reason, in the past, parts that are regularly exchanged were merely handled as actual data.
[0007]
Conventionally, the main method is to check the status of parts at the time of warehousing and replace them if necessary. In this case, an unscheduled part replacement may occur for the customer. In addition, the shipping date may be uncertain due to the parts inventory status of the maintenance shop.
[0008]
The present invention has been made in view of the above matters, and an object of the present invention is to provide a technique for easily and accurately providing a customer with a component replacement prediction time and a periodical maintenance check time for a vehicle such as an automobile.
[0009]
[Means for Solving the Problems]
In order to solve the above-described problems, the present invention employs the following means.
[0010]
That is, at the time of inspection or maintenance of the vehicle, the vehicle information such as the distance traveled at the time of inspection and maintenance of the vehicle, the history of replacement parts or the date of implementation is received, and the vehicle distance and the number of hours until the inspection and maintenance are performed. The scheduled maintenance date is calculated from the scheduled maintenance information and the like, and the calculation result is notified to the user so as to prompt the warehousing.
[0011]
DETAILED DESCRIPTION OF THE INVENTION
Embodiments of the present invention will be described below in detail with reference to the drawings. With reference to FIGS. 1-5, the vehicle maintenance information provision method and vehicle maintenance information provision system which concern on embodiment of this invention are demonstrated. “Vehicle maintenance information” here refers to information that includes general information such as customer vehicle information, maintenance work information, maintenance fee information, and maintenance factory information, centering on maintenance history information and vehicle history information. Say.
[0012]
FIG. 1 is a configuration diagram of a network 3 to which a web server 1 (hereinafter referred to as a server 1) in a vehicle maintenance information providing system is connected. A server 1 provided in a maintenance factory 8 that performs inspection and maintenance of vehicles brought in from a customer is a web terminal 2 provided in a home 9 of a customer's home customer via a network 3 such as the World Wide Web (WWW). Connected with. The server 1 is also connected to the GPS (Global Positioning System) car navigation system 19 installed in the vehicle 18 via the network 3. Furthermore, the server 1 is also connected via the network 3 to a mobile terminal 20 having a communication function such as a mobile phone.
[0013]
The configuration in FIG. 1 is not intended to be limited to this, but instead of providing a server 1 in a maintenance shop, a service center that supervises a number of maintenance shops is installed instead, and a server 1 is installed in the service center. It is good also as a structure which provides information management and information provision of a vehicle.
[0014]
In this embodiment, assuming a case where a customer and a maintenance shop have a maintenance management contract as an example, maintenance management of the vehicle by the maintenance factory is the main work, and therefore maintenance such as periodic inspection, vehicle inspection, and other vehicle maintenance is performed. Dealing with customers in terms of service is important. Specifically, various vehicle maintenance deadline management and contact to customers on the deadline date, guidance of vehicle maintenance contents in the next vehicle maintenance at that time, response to inquiries from customers regarding various vehicle maintenance information, and the like. In FIG. 1, for example, when a customer makes an inquiry about vehicle maintenance information to the maintenance shop 8, the person in charge of the maintenance shop 8 accesses the web terminal 2 etc. of the customer's home 9 from the server 1 through the network 3 to access the customer's vehicle. Inquire maintenance information. Details thereof will be described later.
[0015]
Subsequently, the schematic configuration of the hardware of the server 1 in the present embodiment will be described with reference to FIG. In FIG. 2, reference numeral 5 denotes a display device that displays information represented by characters, still images, moving images, and the like to the user. As the display device 5, a cathode ray tube display (CRT = Cathode-Ray Tube Display), a liquid crystal display (LCD = Liquid Crystal Display), a light emitting diode (LED = Light Emitting Diode), or the like is used. Reference numeral 6 denotes an input device for inputting various information including a keyboard and a mouse. Reference numeral 7 denotes an output device such as a printer for printing various information stored in the server 1 such as screen information of the display device 5 as necessary.
[0016]
As an internal structure of the server 1, a large capacity external storage medium such as a hard disk device 4, an information processing unit 10 including a CPU (Central Processing Unit) 11 and a main memory 12, or a ROM (Read-Only Memory) 13 is a bus 17. Are connected to each other. Furthermore, each database storing information necessary for each information processing is constructed in the hard disk device 4.
[0017]
The hard disk device (storage means) 4 stores software for information processing. An operating system (OS) and application software (analysis program 23, information processing program) are stored as the software. Further, the hard disk device 4 generates a location where maintenance work information corresponding to each vehicle information is stored in a database in a storage area. In the database area in the hard disk device 4, the following databases are provided.
[0018]
The hard disk device 4 is provided with a customer database 24 for storing personal information such as names of customers who use the server 1, and a customer vehicle database 25 for storing information related to the customer's vehicle such as car names. Is provided. In addition, a maintenance factory database 26 including information on the maintenance factory 8 using the server 1 is stored. Further, the hard disk device 4 stores a replacement history database 27 that stores the history of past parts replacement related to the vehicle 18 that uses the server 1, and a replacement standard that stores judgment criteria such as the timing of parts replacement. A database 28 is stored.
[0019]
The communication control unit 14 includes a communication control program for connecting to a network and performing communication, and an interface circuit with the modem 15 and the network control device 16. The modem 15 is a modulation / demodulation device having functions of a low-speed modem (V21) for transmission procedure signals and a high-speed modem (V27ter, V29, V33, V17, etc.) for image information transmission / reception, and DTMF (Dual Tone Multi-Frequency = (PB signal) transmission / reception function is also provided. The network control device 16 is an interface circuit with a telephone network or an ISDN (Integrated Services Digital Network) line, and has an automatic outgoing / incoming function. The bus 17 is for transferring data between circuits in the server 1.
[0020]
A vehicle inspection information transmission unit 21 that transmits information for prompting a vehicle inspection to a customer is connected to the server 1 via a bus 17. The vehicle inspection information transmission unit 21 is also connected to the communication control unit 14 and is arranged so that vehicle inspection information can be transmitted via the network 3.
[0021]
The server 1 is connected to a route information transmission unit 22 for transmitting route information from the customer's home 9 to the maintenance factory 8 via the bus 17 in order to urge the customer to check the vehicle. The route information transmission unit 22 is also connected to the communication control unit 14 and is arranged so that the route information can be transmitted via the network 3.
[0022]
Next, the procedure for providing vehicle inspection information to the customer in the present embodiment will be described using the flowcharts shown in FIGS.
[0023]
First, the server 1 registers the replacement results in the maintenance factory 8 such as the period until replacement of each consumable part or the work time in the replacement result database 27 based on the input from the person in charge of the maintenance factory 8 (FIG. 4). Step 101 in FIG. 5 and is omitted as in S101 below).
[0024]
When the server 1 performs replacement after a certain number of days from the parts manufacturer or automobile manufacturer that manufactures and sells consumable parts, etc., or when replacing the consumable parts according to the travel distance, etc. The update of the information is received via the network 3 or by a storage medium such as a floppy disk and stored in the exchange reference database 28 (S102).
[0025]
The server 1 creates and presents a list of customer information from the customer database 24 in the hard disk device 4 (S103).
[0026]
The server 1 searches the customer vehicle database 25 for customer vehicle information corresponding to the vehicle from the customer information (S104).
[0027]
The server 1 searches for the monthly average travel distance of the vehicle from the customer vehicle information, and compares the monthly average travel distance with the replacement standard in the replacement standard database 28 (S105).
[0028]
The server 1 searches for the date of parts replacement in the vehicle stored in the replacement record database 27 as the replacement record date, and compares the period from the replacement record date with the replacement standard (S106).
[0029]
Based on the analysis program 23, the server 1 compares the customer vehicle information with the replacement criteria and performs replacement prediction of the part (step 107 in FIG. 5, hereinafter omitted as S107).
[0030]
The server 1 automatically calculates a predicted replacement date based on the replacement prediction based on the analysis program 23 (S108).
[0031]
Based on the predicted replacement date, the server 1 retrieves the work schedule of the maintenance shop 8 from the maintenance shop database 26 and determines the scheduled vehicle inspection date corresponding to the work schedule (S109).
[0032]
The server 1 uses the vehicle inspection information transmission unit 21 to guide the vehicle inspection schedule to the customer via the network 3, the web terminal 2 in the customer's home 9, the car navigation system 19 provided in the vehicle 18, Or it transmits with respect to the portable terminal 20 (S110).
[0033]
In addition, the example of a screen display of the vehicle inspection schedule guidance transmitted with respect to a customer is shown in FIG. In FIG. 3, the web screen 29 is displayed on the display device of each terminal on the customer side. The web page 30 on the web screen 29 is provided with a maintenance factory information column 31 for displaying information such as the company name and location of the maintenance shop, or contact information. The web page 30 is provided with a customer vehicle information column 32 in which information about the customer such as the customer's name, vehicle registration number, and vehicle name is described. Further, the web page 30 is provided with a vehicle inspection information column 33 in which a schedule for replacement or inspection of parts based on the replacement prediction is described. Further, when the customer brings the vehicle 18 to the maintenance shop 8, the web page 30 indicates a guide button column 36 when the route from the customer's home 9 to the maintenance shop 8 needs to be guided. By doing so, the route information to the nearest maintenance shop 8 can be provided. In addition, the web page 30 is provided with a service information column 34 in which business information of the maintenance factory 8 is described, and a service detail column 35 in which more detailed information in the service information column 34 can be browsed. ing.
[0034]
Then, the server 1 determines whether or not the customer requests the guide button column 36 to request provision of route information to the maintenance factory 8 (S111).
[0035]
The server 1 receives the location information of the nearest maintenance plant 8 and the route information from the customer to the maintenance plant 8 via the network 3 from the maintenance plant database 26 and the route information transmission unit 22. Provision is made (S112).
[0036]
It should be noted that the work status management system of the present invention is not limited to the illustrated example described above, and it is needless to say that various changes can be made without departing from the scope of the present invention.
[0037]
【The invention's effect】
As described above, the vehicle inspection information providing method of the present invention is superior in that it provides a technology for easily and accurately providing a customer with a predicted component replacement timing and a periodical maintenance inspection timing for a vehicle such as an automobile. Can have an effect.
[Brief description of the drawings]
FIG. 1 is a configuration diagram of a network in a vehicle inspection information providing system according to an embodiment of the present invention.
FIG. 2 is a control block diagram of a web server in the vehicle inspection information providing system according to the embodiment of the present invention.
FIG. 3 is a schematic diagram showing a configuration example of a web screen distributed by a server in the vehicle inspection information providing system according to the embodiment of the present invention.
FIG. 4 is a flowchart showing execution steps of the vehicle inspection information providing method according to the embodiment of the present invention.
FIG. 5 is a flowchart showing execution steps of the vehicle inspection information providing method according to the embodiment of the present invention.
[Explanation of symbols]
1 (Web) Server 2 Web Terminal 2 ′ Web Terminal 3 Network 4 Hard Disk Device (HD)
5 Display device 6 Input device 7 Output device 8 Maintenance shop 9 Customer 10 Information processing section 11 CPU (Central Processing Unit)
12 Main memory 13 ROM (Read-Only Memory)
14 Communication control unit 15 Modem 16 Net control device 17 Bus 18 Customer vehicle 19 Car navigation system 20 Portable terminal 21 Vehicle inspection information transmission unit 22 Route information transmission unit 23 Analysis program 24 Customer database 25 Customer vehicle database 26 Maintenance factory database 27 Replacement results Database 28 Exchange standard database 29 Web screen 30 Web page 31 Maintenance shop information column 32 Customer vehicle information column 33 Vehicle inspection information column 34 Service information column 35 Service details column 36 Guide button column

Claims (3)

A server provided in a maintenance factory that performs vehicle inspection and maintenance via a network, a web server that manages vehicle maintenance information associated with inspection and maintenance performed in the maintenance factory, a customer's web terminal, A car navigation system installed in a customer's mobile terminal is connected to provide information to the customer at the time of vehicle inspection or maintenance,
The web server is
Registering information on replacement results including the replacement result date on which the consumable parts of the vehicle have been replaced in the replacement result database;
Updating a replacement criteria database storing information on criteria for determining when to replace the consumable parts;
Presenting a list of customer information from a customer database storing personal information of the customer owning the vehicle;
Retrieving customer vehicle information corresponding to the customer information from a customer vehicle database storing customer vehicle information;
Comparing the customer vehicle information and the period from the replacement actual date with the information of the determination criteria;
Calculating a predicted replacement date of the consumable part of the vehicle from the comparison result;
Among the calculated predicted replacement dates, the scheduled date for exchanging consumable parts of the vehicle at the maintenance plant corresponding to the work schedule table retrieved from the maintenance plant database storing information about the maintenance plant Transmitting to at least one of a web terminal, the car navigation system, and the portable terminal;
Receiving a guide request from at least one of the web terminal, the car navigation system, and the portable terminal;
A vehicle inspection information providing method that executes the step of transmitting the location and route guidance of the nearest maintenance shop of the customer to at least one of the web terminal, the car navigation system, and the portable terminal. A server provided in a maintenance factory that performs vehicle inspection and maintenance via a network, a web server that manages vehicle maintenance information associated with inspection and maintenance performed in the maintenance factory, a customer's web terminal, A car navigation system installed in a customer's mobile terminal is connected, and a computer provides information to the customer at the time of vehicle inspection or maintenance,
The web server is
Registering information on replacement results including the replacement result date on which the consumable parts of the vehicle have been replaced in the replacement result database;
Updating a replacement criteria database storing information on criteria for determining when to replace the consumable parts;
Presenting a list of customer information from a customer database storing personal information of the customer owning the vehicle;
Retrieving customer vehicle information corresponding to the customer information from a customer vehicle database storing customer vehicle information;
Comparing the customer vehicle information and the period from the replacement actual date with the information of the determination criteria;
Calculating a predicted replacement date of the consumable part of the vehicle from the comparison result;
Among the calculated predicted replacement dates, the scheduled date for exchanging consumable parts of the vehicle at the maintenance plant corresponding to the work schedule table retrieved from the maintenance plant database storing information about the maintenance plant Transmitting to at least one of a web terminal, the car navigation system, and the portable terminal;
Receiving a guide request from at least one of the web terminal, the car navigation system, and the portable terminal;
A vehicle inspection information providing program capable of executing a step of transmitting the location and route guidance of the nearest maintenance shop of the customer to at least one of the web terminal, the car navigation system, and the portable terminal. A server provided in a maintenance factory that performs vehicle inspection and maintenance via a network, a web server that manages vehicle maintenance information associated with inspection and maintenance performed in the maintenance factory, a customer's web terminal, A car navigation system installed in a customer's mobile terminal is connected to provide information to the customer at the time of vehicle inspection or maintenance,
A replacement record database in which information on replacement results including the replacement record date for replacement of consumable parts of the vehicle is registered ;
A replacement criteria database that stores information on criteria for determining when to replace the consumable parts;
Means for presenting a list of customer information from a customer database storing personal information of the customer owning the vehicle;
Means for retrieving customer vehicle information corresponding to the customer information from a customer vehicle database storing customer vehicle information;
Means for comparing the customer vehicle information and the period from the replacement actual date with the information of the determination criteria;
Means for calculating a predicted replacement date of the consumable part of the vehicle from the comparison result;
Among the calculated predicted replacement dates, the scheduled date for exchanging consumable parts of the vehicle at the maintenance plant corresponding to the work schedule table retrieved from the maintenance plant database storing information about the maintenance plant Means for transmitting to at least one of a web terminal, the car navigation system, and the portable terminal;
Means for receiving a guide request from at least one of the web terminal, the car navigation system, and the portable terminal;
A vehicle inspection information providing system comprising means for transmitting the location and route guidance of the nearest maintenance shop of the customer to at least one of the web terminal, the car navigation system, and the portable terminal.

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