KR20020065464A - report system for process control - Google Patents

Abstract

PURPOSE: A system and a method for reporting the process management using a network system are provided to automatically input, store and mange the contents for the work process in real time and to offer the contents for the work process, the progress, the price information and the repair finishing time to a customer in real time through the network. CONSTITUTION: A customer card(100) stores the personal information of the customer and the information for the car held by the customer. A reception input module(110) receives the information necessary for the repair of the customer's car. An information processing terminal(120) has a repair list DB(121) storing the repair list of the customer's car according to the inputted information. A process processing module(130) carries out the repair at a garage according to the repair list and handles the input of the repair contents through the terminal installed to each repair process. A repair result DB(122) stores the result of the repair contents inputted by the process processing module in real time. A transmission module(140) provides the information stored in the repair result DB to a web server(150).

Description

Process management reporting system and network method using network system {report system for process control}

The present invention relates to a process management reporting system and a method thereof, and more particularly, to manage the information according to the process in real time and at the same time to provide the client with the information on the process progress in real time to identify inventory and process smoothly. The present invention relates to a process management reporting system and a method using a network system that can not only track progress but also provide reliability to clients.

In general, as the industrial society develops, the demand for automobiles is increasing, and the demand and supply of the auto repair industry itself are increasing at an enormous rate in parallel with the increase in automobile demand.

As the demand for vehicle maintenance increases, the number of offline maintenance companies is expanding.

In the case of a maintenance company, when the maintenance target vehicle is received, the maintenance contents of the vehicle are analyzed and a maintenance estimate is calculated. When the maintenance work is carried out, only the working party knows the details of the maintenance, that is, only the maintenance worker knows the details of the maintenance, such as what parts are replaced at what time, and the maintenance only when the maintenance is completed. This report is collected and reported.

However, the above method does not satisfy the needs of the consumer for the maintenance progress phase and the completion time of the maintenance, and the maintenance company cannot grasp the progress of the maintenance at all, thus making it impossible to predict parts demand. Etc.

Therefore, despite the increase in the number of maintenance companies, not only does it not meet the customer's desire for maintenance, but also the maintenance contents and price in the customer's position even when the maintenance company collects excessive maintenance and surcharges in consideration of balance of account. Since they are not provided with information on the maintenance date and maintenance date, they often accept the proposal of the maintenance company as it is, so that they do not exactly meet the rights of the customer.

In addition, from the standpoint of the maintenance company and the company supplying the spare parts, the contents of parts demand and supply and the details of the maintenance process are not understood at the appropriate time, which makes inventory management and process management difficult.

Currently, the car center franchise business using the Internet is also increasing, but this is simply formed by joining the car center as a franchise, so that the aftermarket of the type desired by the consumer cannot be formed. There is also a problem that this also does not smooth process control and inventory control.

Accordingly, an object of the present invention is to provide a process management reporting system and method using a network system in which the contents of a work process are automatically input, stored, and managed in real time. .

The purpose of the present invention is to provide a process management reporting system and method using a network system in which stored work processes, progress according to processes, information on prices, and maintenance completion points are provided to customers in real time through wireless or wired lines. It is done.

1-a system diagram according to the present invention;

2-process diagram according to the invention.

3 is a process diagram illustrating a process of delivering information to a customer.

<Description of Symbols for Major Parts of Drawings>

100: customer card 110: reception input module

120: information processing terminal 121: maintenance list database

122: maintenance result database 123: maintenance history database

130: process module 150: transfer module

The present invention for achieving the above object is a customer card and the personal information stored on the customer and the information about the vehicle owned by the customer; A reception input module in which an abnormality occurs in a vehicle of a customer, and information necessary for maintenance of the vehicle of the customer is input to a repair shop according to the request of the customer; An information processing terminal which is interfaced with the reception input module and has a maintenance list database for storing a maintenance list for a customer vehicle according to the input information; A process processing module for inputting and processing matters for maintenance contents through terminals installed for each maintenance process while performing maintenance for each process in the workshop according to the maintenance list; A maintenance result database which is formed in the information processing terminal and connected to the process processing module and stores the result of the maintenance content processed by the process processing module in a data scale method in real time; And a transmission module for providing information stored in the maintenance result database to a web server connected to the information processing terminal. The maintenance of the customer vehicle through wired / wireless processing the information provided by the transmission module. Process management reporting system using a network system that provides information about the process in real time is the technical point.

Here, the process module is preferably processed through a card, a touch screen, a terminal using an access.

And, the maintenance result database is connected to the maintenance history database of the head office, it is preferable that the maintenance result is transmitted to the head office and stored.

The present invention includes a maintenance reception step of receiving a customer card storing personal information about a customer and information about a vehicle owned by a customer and storing the received customer card in a reception input module of a maintenance company; A maintenance step of performing maintenance at the same time as storing the contents of the maintenance through a terminal installed in each process according to the contents of the calculated maintenance parts of the vehicle to be repaired; An information storage step of storing the performed maintenance contents in a maintenance result database of a maintenance company information processing terminal in real time by a data scale method; An information delivery step of transmitting the contents of the maintenance result stored in the maintenance company maintenance result database to a web server connected to the maintenance company information processing terminal; And, in the technical gist of the process management reporting method using a network system comprising: information reporting step of providing information on the maintenance process of the customer vehicle in real time via wired / wireless in the web server according to the customer's request do.

Here, the information reporting step preferably includes the process progress, the amount and the expected shipping period.

Accordingly, the contents of the work process are automatically input, stored, and managed in real time, so that the maintenance history and inventory is made in real time, and the work process, the progress according to the process, information on the price, and information on the completion of maintenance The advantage is that it is provided to customers via wireless or wired in real time.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

1 is a system configuration diagram according to the present invention, Figure 2 is a process diagram according to the present invention, Figure 3 is a process diagram showing a process of delivering information to the customer.

As shown, the process management reporting system using the network system according to the present invention is largely the customer card 100, the reception input module 110, the information processing terminal 120, the process processing module 130, It is composed of a transmission module 140.

First, the customer card 100 will be described.

The customer card 100 is an IC card, an RF card, or a magnetic card. The customer card 100 includes information about a customer owned vehicle and information about a customer's image. .

The information on the vehicle owned by the customer includes basic information about the vehicle, such as a model and a year, and the like, and the information on the customer's personal information such as the customer's name, resident registration number, and unique number is input.

Issuance of the customer card 100 may be issued from the maintenance company headquarters or directly issued from the maintenance company site.

If a problem occurs in the customer's vehicle, the customer's vehicle must be repaired, and the customer receives the vehicle in which the error occurs in the maintenance company, and when the vehicle is in stock, the customer card 100 is issued to the maintenance company. To present.

In this case, in the case of a new customer, the maintenance company issues a customer card 100 in which information on the personal information and information on the customer owned vehicle are input.

The maintenance company receives the customer card 100 presented by the customer and uses the input module 110 to receive information such as information input to the customer card 100, vehicle status, and maintenance wait state by the card data input method. Will be entered. And the customer card 100 is stored until the end of the maintenance in the maintenance company, if the customer card 100 is provided in the vehicle to be maintenance will use the customer card 100 in each maintenance step for each process.

In the above description, the content of the vehicle state is input to indicate the damage state of the vehicle, the parts to be maintained, the price, and the like, and the content of the vehicle state may be an estimate. That is, when the customer requests a quote, the contents of the vehicle state may be made in a quote form and presented to the customer.

The information processing terminal 120 is provided in the maintenance company, receives the information input from the reception input module 110 is stored in the form of a database.

That is, in the maintenance list database 121 interfaced with the reception input module 110, contents of a customer's personal information, contents of a vehicle maintenance list to be maintained, and the like are stored.

For the vehicle received in the maintenance company, the maintenance should be performed for each process according to the maintenance list stored in the maintenance list database 121. The received vehicle is moved to the maintenance room where the first process is performed, and the maintenance is performed at the same time. The details of the input is stored through the process processing module 130 and then converted into data is stored in the form of data in the maintenance result database 122 to be described later. Similarly, the second process progression step is also carried out in the same manner as the first process proceeds, each process is carried out in the same manner as described above.

The process of each process is processed by the process module 130, the process module is largely composed of a terminal, a communication emulator and a communication module.

The terminal is provided in each work room for each process, and a card reader such as an IC CARD reader, an RF CARD reader or a magnetic card reader, or a touch screen or access. Since the terminal is a known technique, detailed description thereof will be omitted.

Before starting work, the operator should be familiar with the parts to be worked on and select the cards and terminals needed for the process.

That is, the customer card that records and stores the personal information about the customer and the information about the vehicle owned by the customer, the process number, the necessary parts, the information about the parts price, the information about the worker himself, the department to which the worker belongs, and the process in which the work is performed The contents of the department belonging to the contents are input through the terminal.

The information entered through the terminal is stored in the communication module as a text file encoded in a standard through a communication emulator.

The communication module converts the information (text) received from the terminal for each work process and stores the data in real time in the maintenance result database 122 described later.

The maintenance result database 122 is formed in the information processing terminal 120 and receives the information input to the card terminal installed for each process, it is stored for each customer or process.

Here, the maintenance list database 121 stores data mainly on the contents of the pre-operation quotation, which is data transmitted from the reception input module 110, and the process result module 130 is included in the maintenance result database 122. By comparing and storing both data, it is possible to judge whether there is a match or not. Immediate judgment can be taken.

Then, the information about the maintenance result transmitted from the process processing module 130 and stored in the maintenance result database 122 is transmitted to and stored in the maintenance history database 123 formed in the maintenance company headquarters through the Internet. The consumption of parts can be grasped in real time so that the parts procurement plan can be effectively compared to the parts inventory.

That is, the matters related to the material report, the matters for the work report, the matters for the customer report are made based on the maintenance history database 123, and the inquiry and input of the stored data are made smoothly. Progress and inventory is easily achieved.

Here, the maintenance history data base 123 is formed in the office of the maintenance company headquarters, where several maintenance companies are bound, and becomes a company-wide inventory management, and may be formed in the maintenance company itself.

Information about the maintenance result history transmitted from the process processing module 130 and stored in the maintenance result database 122 is transmitted by the transmission module 140 to the web server 150 connected to the information processing terminal 120. .

The transmission module 140 is a LAN card, a modem, etc. capable of internet communication, and the information on the maintenance result details stored in the maintenance result database 122 is transmitted in real time.

Typically, the web server 150 may be formed in a maintenance company, but is preferably formed in a specialized site operator in terms of customer service.

Details of the maintenance result sent to the web server 150 is processed and provided to the customer in real time via wired / wireless.

The information provided is the contents of the real-time maintenance process step, the amount required by the process and the total required amount, expected delivery period, and the like.

Here, the information provided to the customer from the web server 150 and the web server will be described in detail.

The web server is operated in the form of a professional portal site, the service provided is as follows.

1. Customer Vehicle Management Schedule

2. Look up the customer's main shop point

3. Provide real-time maintenance process information

4. Inquiry about scheduled shipment time and delivery time notification

5. Amount and details inquiry for each maintenance process

6. Provide internet credit and cash deposit service

7. Expected quotation service provided

8. Provide individual site space and update direct / indirect data of maintenance company

9. Designate a maintenance company, accept maintenance reservations, and provide information on the maintenance schedule.

The service is a service provided through a wired online, and information on information search is divided into members and non-members.

As mentioned above, the member is a customer who has received the customer card, and can search / search for the above-mentioned service.

If you are a non-member, you can surf various information provided online, but you can not search the details of customer vehicle management schedule.

Services provided wirelessly will provide mobile services to members. The information provided will provide real time information as described above and the services provided are listed below.

1. Real time maintenance process information

2. Maintenance process step inquiry service

3. Service provider guidance service closest to customer location

4. Maintenance schedule information service per mileage

5. Service Provider Events and Updates.

6. Point details inquiry, etc.

As described above, the customer may receive a real-time report on the maintenance of the vehicle in real time through wired or wireless.

The process management reporting method using the network system according to the present invention is largely composed of a maintenance reception step, a maintenance execution step, an information storage step, an information transmission step, and an information reporting step.

First, the maintenance reception stage is explained.

In the maintenance reception step, if the customer's vehicle has an error, the vehicle is received at the maintenance company. At this time, the customer visits the maintenance company and presents the customer card 100.

The maintenance company receives the customer card presented by the customer and inputs the information, such as information on the customer card, the contents of the vehicle state, and the maintenance standby state, by using the card data input method using the reception input module 110. And the customer card 100 is stored until the end of the maintenance in the maintenance company, if the customer card 100 is provided in the vehicle to be maintenance will use the customer card 100 in each maintenance step for each process.

The input information is stored in the maintenance list database 121 of the information processing terminal 120 interfaced with the reception input module 110.

Next, the maintenance performing step is performed, and the maintenance performing step is performed for each process according to the maintenance list stored in the maintenance list database 121.

That is, the vehicle to be repaired is moved to the workshop for each process of the maintenance company, and the worker has information on the customer card 100, process number, required parts, information on parts price, information on the worker himself, the department to which the worker belongs and It inputs the contents of the department to which the work is performed, etc. in real time for each process through the terminal, and performs maintenance work at the same time.

Next, the information storage step is performed, the information input in real time through the terminal is stored in the communication module as a standard coded text file through the communication emulator.

The communication module converts the information (text) received from the terminal for each work process and stores the data in real time in the maintenance result database 122 formed in the information processing terminal 120 in real time.

Next, the information transfer step is performed, and the maintenance is performed using a transmission module 140 such as a LAN card or a modem to an external web server 150 connected to the information processing terminal 120 on which the maintenance result database 122 is formed. The details of the maintenance result stored in the result database 122 are transmitted to the web server 150.

After the maintenance result history transmitted to the web server 150 is processed, the customer is notified of the contents of the real-time maintenance process step, the required amount and total required amount of each process, the expected delivery period, etc. via wired / wireless.

Although the above description focuses on vehicle maintenance, the contents of the present invention can be applied to a printing process in a printing shop and the like, which also belongs to the scope of the present invention.

The present invention by the above configuration, the contents of the work process is automatically input, stored, and managed in real time, so that the maintenance company can receive the data stored in real time or stored in order to smooth the transparency and inventory of the work, grasp the work There is an effect.

In addition, the customer can receive the contents of maintenance in real time, and it is possible to predict the contents of maintenance such as maintenance completion time, expected delivery time and required amount, so that the reliability of the high school is increased and the quality service is provided to the customer. There is also the effect of being provided.

Claims (5)

A customer card storing personal information about the customer and information about the vehicle owned by the customer; A reception input module in which an abnormality occurs in a vehicle of a customer, and information necessary for maintenance of the vehicle of the customer is input to a repair shop according to the request of the customer; An information processing terminal which is interfaced with the reception input module and has a maintenance list database in which a maintenance list for a customer vehicle is stored according to the input information; A process processing module for inputting and processing matters for maintenance contents through terminals installed for each maintenance process while performing maintenance for each process in the workshop according to the maintenance list; A maintenance result database which is formed in the information processing terminal and connected to the process processing module and stores the result of the maintenance content processed by the process processing module in a data scale method in real time; And, And a transmission module for providing information stored in the maintenance result database to a web server connected to the information processing terminal. Process management reporting system using a network system, characterized in that the processing information provided by the transmission module provides information on the maintenance process of the customer vehicle in real time via wired / wireless. The process management reporting system according to claim 1, wherein the process processing module is processed through a card, a touch screen, and an access terminal. The process management reporting system according to claim 1, wherein the maintenance result database is connected to a maintenance history database of the head office, and the maintenance result is transmitted to and stored in the head office. A maintenance reception step of receiving a customer card storing personal information about a customer and information about a vehicle owned by the customer and storing the received customer card in a reception input module of a maintenance company; A maintenance step of performing maintenance at the same time as storing the contents of the maintenance through a terminal installed in each process according to the contents of the calculated maintenance parts of the vehicle to be repaired; An information storage step of storing the performed maintenance contents in a maintenance result database of a maintenance company information processing terminal in real time by a data scale method; An information delivery step of transmitting the contents of the maintenance result stored in the maintenance company maintenance result database to a web server connected to the maintenance company information processing terminal; And, Process management reporting method using a network system, comprising: an information reporting step of providing information on the maintenance process of the customer vehicle in real time through the wired / wireless in the web server at the request of the customer. 5. The method of claim 4, wherein the information reporting step includes information on process progress, amount of money, and expected delivery period.