JPWO2020003735A1 - Care support system and information provision method - Google Patents

Abstract

The care support system (1) that supports the daily life of the target person includes a notification unit and a director terminal (400). The notification unit is provided in each living room of a plurality of facilities, and notifies the outside according to the state of the target person in the living room or an input operation. Based on the notification from the notification unit, the director terminal (400) outputs work information indicating how to deal with the notification to the staff terminal owned by the staff who cares for the target person. The work information includes common work information indicating a coping method common to a plurality of facilities.

Description

The present invention relates to a care support system that supports the daily life of a subject and a method of providing information in the care support system.

Conventionally, a system that is applied to medical institutions and long-term care facilities and monitors patients and long-term care recipients in a living room (collectively referred to as (monitoring) target persons) has been proposed. For example, in the system of Patent Document 1, a detection unit installed in a living room has a function of detecting a predetermined action of a target person, generating an image, and transmitting / receiving a voice, and the management server unit detects the behavior. The terminal unit owned by the staff manages the detection result (monitoring information) transmitted from the unit, receives and displays the monitoring information transmitted from the management server unit, and has a function of transmitting and receiving voice. In this system, the staff can operate the mobile terminal unit in, for example, a voice mode, talk to the target person via the mobile terminal unit and the detection unit, and confirm the state of the target person by voice.

JP-A-2017-6727 (see claim 1, paragraphs [0027], [0077], [0083] to [0085], FIGS. 1, 9, etc.)

By the way, in recent years, in nursing care facilities, in addition to regular employees, non-regular employees are increasingly working as staff. Here, a regular employee refers to a person who works under an employment contract with an indefinite period. On the other hand, non-regular employees refer to those who work in employment forms such as part-time workers, contracts, dispatches, and contracts. For example, non-regular employees present their desired conditions regarding work location, working hours, remuneration, etc. to the dispatching company in advance, and the dispatching company introduces a long-term care facility that meets the desired conditions. You can work in a nursing care facility that suits you. Therefore, depending on the employment contract, the non-regular employee can work at the long-term care facility A today and at the long-term care facility B tomorrow, for example.

On the other hand, the method of operating the system built in the long-term care facility can be set independently by the manager (business operator) of the long-term care facility, but the consolidation and abolition of the business operators for the purpose of improving management efficiency in recent years. As a result, the number of forms in which one business operator manages a plurality of long-term care facilities is increasing. At this time, if the operations of the systems of a plurality of long-term care facilities are different (due to the settings before consolidation), the burden on the staff will be biased among the plurality of long-term care facilities. For example, in the nursing care facility A, when a notification is received from the detection unit in the living room, the staff only needs to speak to the target person via the mobile terminal, whereas in the nursing care facility B, the staff only needs to speak to the target person. When it is necessary to rush to the target person, the burden on the staff is heavier when working at the nursing care facility B than when working at the nursing care facility A. Then, the staff does not want to work at the nursing care facility B in the future. This promotes the stagnation of human resources to be promoted to long-term care facility B in the future recruitment of human resources of long-term care facilities A and B, and hinders efficient utilization of human resources.

Therefore, in a form in which staff can work by appropriately selecting a work place among a plurality of long-term care facilities, it is desirable to construct a system that can reduce the bias of the work burden of the staff among the plurality of long-term care facilities. However, such a system has not yet been proposed. In addition, such a problem occurs when the staff can work at a medical institution such as a hospital as well as a long-term care facility, and the staff can appropriately select a work place from a plurality of medical institutions. , Can happen as well.

The present invention has been made to solve the above-mentioned problems, and an object of the present invention is to reduce the bias of the work load of staff among a plurality of facilities and to promote the recruitment of human resources at any facility. The purpose is to provide a care support system that can be used and a method of providing information in the care support system.

The care support system according to one aspect of the present invention is a care support system that supports the daily life of the subject, and is provided in each living room of a plurality of facilities, and the state or input of the subject in the living room. Work information indicating how to deal with the notification is provided to the notification unit that externally notifies according to the operation and the staff terminal owned by the staff who cares for the target person based on the notification from the notification unit. The work information includes a director terminal for outputting, and the work information includes common work information indicating a coping method common to the plurality of facilities.

The information providing method according to another aspect of the present invention is an information providing method in a care support system that supports the daily life of a subject, and is described in the living room from notification units provided in living rooms in a plurality of facilities. From the director terminal to the staff terminal owned by the staff who cares for the target person, based on the notification process of externally notifying the target person according to the state or input operation of the target person and the notification from the notification unit. The work information output step of outputting the work information indicating the coping method for the notification is included, and the work information includes the common work information indicating the coping method common to the plurality of facilities.

The work information output from the director terminal to the staff terminal includes common work information indicating a coping method common to a plurality of facilities. As a result, the staff can take common measures based on the above common work information regardless of which facility among the multiple facilities works, so that the work burden of the staff among the multiple facilities is burdened. It is possible to reduce the occurrence of bias. As a result, it is possible to expect staff to apply for work at any facility in response to the recruitment of human resources at a plurality of facilities, and it is possible to promote the promotion of human resources at any facility.

It is explanatory drawing which shows the schematic structure of the care support system which concerns on one Embodiment of this invention. It is explanatory drawing which shows typically the structure of the said care support system in one care facility. It is explanatory drawing which shows typically the state of the living room where the motion detection unit is installed. It is a block diagram which shows the schematic structure of the said motion detection unit. It is a block diagram which shows the detailed structure of the optical detection part of the said moving body detection unit. It is a block diagram which shows the detailed structure of the management server which manages the whole of the said care support system. It is a block diagram which shows the detailed structure of the staff terminal which the said care support system has. It is a block diagram which shows the detailed structure of the director terminal which the said care support system has. It is a flowchart which shows the flow of processing by the information provision method realized by the said care support system. It is a flowchart which shows the flow of processing by an example in addition to the said information provision method. It is a block diagram which shows the other configuration of the management server schematically. It is a flowchart which shows the flow of the process which stores the complementary work information in a storage part in the director terminal. It is explanatory drawing which shows an example of the display screen of the display part of the director terminal.

An embodiment of the present invention will be described below with reference to the drawings. In this specification, the staff refers to workers engaged in medical care, long-term care, or nursing (doctors, caregivers (caregivers), nurses, etc.), and the target persons support daily life by the staff. Or it refers to the person to be cared for (care recipient, patient, etc.). Care also refers to caring for the subject in terms of medical care, long-term care or nursing.

[Overall configuration of care support system]
FIG. 1 is an explanatory diagram showing a schematic configuration of the care support system 1 of the present embodiment. The care support system 1 is a system for supporting the daily life of a care recipient living in a long-term care facility and a patient (nurse) admitted to a hospital, and is also called a watching system. .. Here, as an example, an example in which the care support system 1 is applied to a long-term care facility will be described.

The care support system 1 mutually connects a notification unit 104 (see FIG. 2) provided in each living room of a plurality of nursing care facilities S, a management server 110a, a staff terminal 300, and a director terminal 400 via a communication line 200. It is configured to be communicable with. The communication line 200 includes, for example, a wired LAN (Local Area Network), a wireless LAN, an Internet line, a dedicated communication line for a mobile phone, and the like. Incidentally, FIG. 1 shows an example in which four nursing homes S ₁ to S ₄ is connected to the management server 110a or the like via the communication line 200, care support system 1 of the present embodiment is applied The number of long-term care facilities S is not limited to the above four, and may be a plurality.

The above-mentioned notification unit 104 is a unit provided in a living room in a plurality of nursing care facilities S and externally notifies according to the state of the care recipient in the living room or an input operation. In this embodiment, the notification unit 104 includes at least one of the motion detection unit 10 and the call button 103, as shown in FIG. The details of the notification unit 104 will be described later.

The management server 110a is a server on the network that manages the entire care support system 1, and is also called a cloud server. The management server 110a manages the notification from the notification unit 104 in each nursing care facility S, and can display the content of the notification received from the notification unit 104 on the display unit 110b ₁ . As a result, the system administrator _{can see the information displayed on the display unit 110b 1} and grasp the state of the care recipient (for example, the presence or absence of a fall or the respiratory state) in each care facility S. The display unit 110b ₁ can be configured by, for example, the display of the personal computer 110b communicably connected to the management server 110a. The management server 110a may be integrally configured with the personal computer 110b.

The staff terminal 300 is a terminal device owned by the staff T who cares for the care recipient, and is composed of, for example, a multifunctional mobile terminal such as a tablet or a smartphone, or a notebook personal computer. When the staff T owns the staff terminal 300, the staff T displays the information provided from the director terminal 400 on the staff terminal 300 and acts based on the information, or operates the staff terminal 300 to operate the management server 100a. It is possible to access various information (for example, vital information of the care recipient).

The director terminal 400 is a terminal device operated by the director D, and like the staff terminal 300, is composed of a multifunctional mobile terminal such as a tablet or a smartphone, or a notebook personal computer. Here, the director D directs and supervises at least one staff member T, that is, gives instructions to the staff member T regarding care of the care recipient and work other than care (for example, replenishment of equipment, cleaning of the room, etc.). It refers to the instructor (supervisor) who gives advice, and is also called the care director. When the director D operates the director terminal 400 and inputs information, the information is transmitted from the director terminal 400 to the staff terminal 300 via the communication line 200. By displaying the above information on the screen of the staff terminal 300, the staff T can perform appropriate work based on the displayed information.

Further, the director terminal 400 is also communicably connected to the management server 110a via the communication line 200. As a result, the director D can operate the director terminal 400 to set and change the operation of the management server 110a, or access the management server 110a to obtain the information managed there.

[Structure in the long-term care facility]
FIG. 2 schematically shows the configuration of the care support system 1 in one long-term care facility S. The nursing care facility S is provided with a staff station 100 and a living room 101. The staff station 100 is a so-called stuffing place for the staff T who supports the life of the care recipient who lives in the living room 101. The staff station 100 is provided with a management server 100a. The management server 100a is communicably connected to a motion detection unit 10 to be described later installed in the living room 101 via a communication line 200, and includes a central processing unit (CPU). ..

The management server 100a has various information output from the motion detection unit 10 via the communication line 200 (for example, detection information such as a photographed image in the living room 101 and biological information of the care recipient (for example, vital data indicating the respiratory state). ) Is received and managed, and the received information is displayed on the display unit 100b _1. As a result, in the staff station 100, for example, the manager of the nursing care facility S can see the information displayed on the _{display unit 100b 1.} The state of the care recipient (for example, the presence or absence of a fall or the breathing state) can be grasped. The display unit 100b ₁ may be composed of, for example, a display of a personal computer 100b communicably connected to the management server 100a. The management server 100a may be integrally configured with the personal computer 100b.

The management server 100a, the display unit 100b ₁ and the personal computer 100b in the nursing care facility S are replaced by the management server 110a, the display unit 110b ₁ and the personal computer 110b on the network shown in FIG. 1, and these are omitted. It is also possible to.

The communication line 200 is connected to an access point AP (for example, a beacon) capable of communicating with the staff terminal 300 owned by the staff T (see FIG. 1). The access point AP is installed in the nursing care facility S, for example, corresponding to each living room 101. As a result, the management server 100a determines whether or not the staff T who owns the staff terminal 300 approaches the access point AP, that is, the position of the staff T, based on the radio wave strength between the access point AP and the staff terminal 300. Can be recognized. The access point AP may be installed in common in a plurality of living rooms 101.

At least one living room 101 is provided in the nursing care facility S, and FIG. 2 shows a case where two living rooms 101 are provided as an example. In the living room 101, one bed 102 used by the care recipient is installed. Although the living room 101 is assumed to be a single room here, it may be a multi-bed room such as a double room or a quadruple room. In the case of a multi-bed room, beds 102 are installed as many as the number of care recipients spending in the living room 101.

Further, a call button 103 is installed in each living room 101. The call button 103 is an operation unit that outputs (notifies) a call signal for calling the staff T who cares for the long-term care person to the outside in response to an input operation of the long-term care person, and is connected to the communication line 200. .. When the care recipient operates (for example, presses) the call button 103 in an emergency or when necessary, the call signal is transmitted to the management server 100a or the management server 110a (hereinafter, also referred to as the management server 100a) via the communication line 200. A signal (notification generation signal) indicating that a notification has occurred to the director terminal 400 is output from the management server 100a or the like. As a result, the director terminal 400 can transmit instruction information (for example, work information described later) to the staff terminal 300.

The care recipient usually presses the call button 103 at the time of his / her abnormality (when he / she wants to ask for the help of staff T). Therefore, the call button 103 constitutes a notification unit 104 that notifies the management server 100a and the like from the care recipient's living room 101 of a signal indicating an abnormality of the care recipient. The term "abnormal" as used herein broadly refers to a state in which the care recipient's physical condition is different from that in the steady state (unsteady state).

FIG. 3 is an explanatory diagram schematically showing the inside of the living room 101 in which the motion detection unit 10 is installed. The motion detection unit 10 is installed on the ceiling 101a of each living room 101 and is communicably connected to the communication line 200. When a plurality of beds 102 are installed in the living room 101, the number of motion detection units 10 corresponding to the beds 102 in the living room 101 is installed. Hereinafter, the details of the motion detection unit 10 will be described.

[Motion detection unit]
FIG. 4 is a block diagram showing a schematic configuration of the motion detection unit 10. The motion detection unit 10 is a non-contact sensor installed in the living room 101 of the long-term care person and detects the state (for example, physical condition) of the long-term care person in the long-term care person in contact with the long-term care person. The motion detection unit 10 detects an abnormality in the state of the care recipient and outputs the information (detection information, detection signal) to the management server 100a or the like. Therefore, the motion detection unit 10 also constitutes the notification unit 104 that notifies the management server 100a or the like of the signal indicating the abnormality of the long-term care person from the living room 101 of the long-term care person, similarly to the call button 103 described above. In addition to the fall of the care recipient, the above-mentioned "abnormality" includes behavior of the care recipient that is not seen in a steady state, such as getting up from the bed more than a predetermined number of times in a short time when abdominal pain is expected. The state is also included.

The motion detection unit 10 includes an image recognition system 20, a radio wave detection unit 30, and a unit control unit 40. The motion detection unit 10 is also called a sensor box because it includes various sensors such as a radio wave detection unit 30 and an optical detection unit 23 described later.

(Radio wave detector)
The radio wave detection unit 30 is a sensor that detects the state of the care recipient in the living room 101 by radiating and receiving radio waves. The radio wave detection unit 30 includes a radiation unit and a reception unit (not shown), for example, by a microwave Doppler sensor that emits microwaves in the 24 GHz band, is reflected by a care recipient, and receives Doppler-shifted reflected waves. It is composed. As a result, the radio wave detection unit 30 can detect the respiratory state (respiratory rate), sleep state, heart rate, etc. of the care recipient as biological information (vital data) from the received reflected wave.

When the care recipient is breathing (including during sleep), minute movements (microbody movements) of the body due to the care recipient's breathing occur. Therefore, detecting the respiratory state and the sleeping state of the long-term care person is the same as detecting the micro-movement of the long-term care person. From this, it can be said that the radio wave detection unit 30 functions as a micro-motion detection unit that detects the micro-motion of the care recipient (subject).

In addition, the radio wave detection unit 30 emits radio waves (microwaves), and by comparing the frequency of the radio waves (reflected waves) reflected by the care recipient with the frequency of the radiated radio waves, the care recipient It is also possible to detect body movements (body movements). The radio wave detection unit 30 may be a sensor that detects only one of body movement and micro body movement.

(Unit control unit)
The unit control unit 40 controls the operations of the image recognition system 20 and the radio wave detection unit 30, and also performs image processing and signal processing on the information obtained from the image recognition system 20 and the radio wave detection unit 30, and the results obtained. Is a control board that outputs information about the condition of the care recipient to the management server 100a.

The unit control unit 40 includes a main control unit 41, an information processing unit 42, an interface unit 43, a storage unit 24, and an image recognition unit 25. Although the storage unit 24 and the image recognition unit 25 are provided in the unit control unit 40 here, they may be provided independently of the unit control unit 40. The details of the storage unit 24 and the image recognition unit 25 will be described later.

The main control unit 41 is composed of a CPU that controls the operation of each unit in the motion detection unit 10. The information processing unit 42 and the image recognition unit 25 may be configured by the above CPU (may be integrated with the main control unit 41), may be another arithmetic unit, or may be a circuit that performs specific processing. It may be configured.

The information processing unit 42 predetermined information (for example, image data) output from the optical detection unit 23 described later of the image recognition system 20 and information output from the radio wave detection unit 30 (for example, data related to the respiratory state). Signal processing is performed based on the algorithm of. The information obtained by signal processing is used for image recognition in the image recognition system 20 (particularly the image recognition unit 25).

A network cable (not shown) of the communication line 200 is electrically connected to the interface unit 43. Information about the state of the care recipient detected by the motion detection unit 10 based on the image or microwave is transmitted to the management server 100a via the interface unit 43 and the communication line 200.

(Image recognition system)
The image recognition system 20 includes a lighting unit 21, a lighting control unit 22, and an optical detection unit 23.

The lighting unit 21 is configured to include an LED (Light Emitting Diode) that emits infrared rays (for example, near-infrared light) so as to enable shooting in the dark, and is located on the ceiling 101a of the living room 101. , Illuminate the inside of the living room 101. For example, the lighting unit 21 has a plurality of LEDs and illuminates the floor surface 101b (see FIG. 3) in the living room 101 and the wall connecting the ceiling unit 101a and the floor surface 101b. The illumination control unit 22 controls the illumination (infrared light emission) by the illumination unit 21.

The optical detection unit 23 is an imaging unit that photographs the inside of the living room 101 to acquire an image under the illumination of the lighting unit 21, and in particular, photographs the care recipient in the living room 101 to acquire an infrared image. It is an infrared image sensor. The image information (image data) in the living room 101 acquired by the optical detection unit 23 is temporarily stored in the storage unit 24 described later, and then stored in the management server 100a based on a transmission request from the management server 100a, for example. Will be sent. The detailed configuration of the optical detection unit 23 is as follows.

FIG. 5 is a block diagram showing a detailed configuration of the optical detection unit 23. The optical detection unit 23 is arranged adjacent to the illumination unit 21 on the ceiling portion 101a of the living room 101, and acquires an image of a direct viewpoint directly below the viewing direction by photographing. The optical detection unit 23 includes a lens 51, an image sensor 52, an AD (analog / digital) conversion unit 53, an image processing unit 54, and a control calculation unit 55.

The lens 51 is, for example, a fixed focus lens, and is composed of a general ultra-wide-angle lens or a fisheye lens. As the ultra-wide-angle lens, a lens having a diagonal angle of view of 150 ° or more can be used. This makes it possible to photograph the inside of the living room 101 from the ceiling portion 101a toward the floor surface 101b.

The image sensor 52 is composed of an image sensor such as a CCD (Charge Coupled Device) or a CMOS (Complementary Metal Oxide Semiconductor). The image sensor 52 is configured by removing the IR cut filter so that the state of the care recipient can be detected as an image even in a pitch-black environment. The output signal from the image sensor 52 is input to the AD conversion unit 53.

The AD conversion unit 53 receives an analog image signal of the image captured by the image sensor 52, and converts the analog image signal into a digital image signal. The digital image signal output from the AD conversion unit 53 is input to the image processing unit 54.

The image processing unit 54 receives the digital image signal output from the AD conversion unit 53, and executes image processing such as black correction, noise correction, color interpolation, and white balance on the digital image signal. .. The image-processed signal output from the image processing unit 54 is input to the image recognition unit 25.

The control calculation unit 55 executes calculations such as AE (Automatic Exposure) related to the control of the image sensor 52, and also controls the exposure time and gain of the image sensor 52. Further, the control calculation unit 55 executes calculations such as suitable light amount setting and light distribution setting for the illumination unit 21 as necessary, and also executes control. The control calculation unit 55 may be provided with the function of the lighting control unit 22 described above.

The image recognition system 20 described above further includes the storage unit 24 and the image recognition unit 25 described above.

The storage unit 24 is a memory that stores a control program executed by the unit control unit 40 and various types of information, and is composed of, for example, a RAM (Random Access Memory), a ROM (Read Only Memory), and a non-volatile memory.

The image recognition unit 25 performs image recognition processing on the image data of the image acquired by the optical detection unit 23. More specifically, the image recognition unit 25 uses a method such as pattern matching by extracting the outline of an object from the image data after the image processing unit 54 of the optical detection unit 23 executes the image processing. Execute image recognition processing that recognizes the shape. As a result, the image recognition unit 25 can recognize the state of the care recipient in the living room 101. As the state of the long-term care recipient in the living room 101, it can be assumed that the person is getting up, getting out of bed, getting into bed (bed rest), falling, and the like. In addition, the image recognition unit 25 can recognize the shape of the human head by pattern matching or the like, and thereby, whether or not there are a plurality of humans existing in the living room 101 (particularly, whether or not there are a plurality of people in the living room 101). Can be detected (understood).

Further, the motion detection unit 10 further includes a voice input / output unit 26. The voice input / output unit 26 includes a microphone and a speaker, and when the voice emitted by the care recipient is input to the microphone, the voice information is output to the outside. Further, the voice information input to the motion detection unit 10 from the outside is output from the speaker. Therefore, the care recipient in the living room 101 can make a voice call with the staff T via the motion detection unit 10 (voice input / output unit 26) and the staff terminal 300.

[Detailed configuration of management server]
Next, a detailed configuration of the management server 110a that manages the entire care support system 1 described above will be described. FIG. 6 is a block diagram showing a detailed configuration of the management server 110a. The management server 110a includes a storage unit 501, a communication unit 502, and a control unit 503.

The storage unit 501 is composed of, for example, a hard disk, and stores various information transmitted from the motion detection unit 10 and an operation program executed by the control unit 503. The above-mentioned various information includes, for example, biological information (vital) such as body movement (including movement, number of movements per unit time, amount of movement), microbody movement (respiratory rate), blood pressure, and sleep state of the care recipient. Data), image information acquired by shooting with the optical detection unit 23, image recognition result with the image recognition unit 25, and the like are included. In addition, as record information (care record information) regarding the care of the care recipient by the staff T in the past, information such as the body temperature of the care recipient and the intake state of meals is input by the staff terminal 300 and transmitted to the management server 110a. If so, such information is also stored in the storage unit 501. The various information may be transmitted from the motion detection unit 10 to the management server 110a in response to a request for transmission of information from the management server 110a (for example, the control unit 503), or may be automatically transmitted from the motion detection unit 10. It may be transmitted to the management server 110a.

In addition, the storage unit 501 also stores information regarding the date and time when the call button 103 is pressed. Therefore, it can be said that the storage unit 501 constitutes a server storage unit that stores the contents of notifications from the past notification unit 104 (movement detection unit 10, call button 103) regarding the long-term care recipient. As described above, since the management server 110a has the storage unit 501, the notification from the notification unit 104 can be managed by the management server 110a.

The communication unit 502 is a communication interface with the outside, and includes an input / output port, a transmission circuit, a reception circuit, a modulation circuit, a demodulation circuit, an antenna, and the like, if necessary. The control unit 503 is composed of a CPU that controls the operation of each unit of the management server 110a, and operates according to the operation program stored in the storage unit 501.

[Detailed configuration of staff terminals]
FIG. 7 is a block diagram showing a detailed configuration of the staff terminal 300. The staff terminal 300 includes a storage unit 301, an input unit 302, a display unit 303, a communication unit 304, and a control unit 305.

The storage unit 301 is a memory that stores an operation program executed by the control unit 305 and various types of information, and is composed of, for example, a RAM, a ROM, a non-volatile memory, and the like. The input unit 302 is composed of a touch panel input device that accepts an input operation by the staff T. The display unit 303 is a device that displays various types of information, for example, is composed of a liquid crystal display device, and is integrally configured with the above-mentioned input unit 302. The communication unit 304 is a communication interface with the outside, and includes a transmission circuit, a reception circuit, an antenna, and the like. The control unit 305 is composed of a CPU that controls the operation of each unit of the staff terminal 300, and operates according to an operation program stored in the storage unit 301.

[Detailed configuration of director terminal]
FIG. 8 is a block diagram showing a detailed configuration of the director terminal 400. The director terminal 400 includes a storage unit 401, an input unit 402, a display unit 403, a communication unit 404, and a control unit 405.

The storage unit 401 is a memory that stores an operation program executed by the control unit 405 and various types of information, and is composed of, for example, a RAM, a ROM, a non-volatile memory, a hard disk, and the like. In particular, in the present embodiment, the storage unit 401 constitutes a work information storage unit that stores work information. The above work information is information that is output from the director terminal 400 to the staff terminal 300 when the notification unit 104 notifies the management server 110a or the director terminal 400, indicating how the staff T deals with the above notification. is there. This work information includes common work information indicating a coping method common among a plurality of nursing care facilities S.

For example, as a candidate for the coping method of the staff T when the notification unit 104 receives a notification, (1) the staff T operates the staff terminal 300 to communicate with the motion detection unit 10 of the care recipient's room 101. , Make a voice call (call to the care recipient) with the care recipient, (2) rush to the care recipient's room 101 after making the call, (3) do not speak to the care recipient's room It is conceivable to rush to 101 immediately. In the present embodiment, information indicating the coping method of any one of the above (1) to (3) is stored in the storage unit 401 as common work information.

The input unit 402 is a device that accepts an input operation by the director D. The input unit 402 is composed of a keyboard, a mouse, a touch pad, etc. when the director terminal 400 is composed of a personal computer, and is composed of a touch panel input device when the director terminal 400 is composed of a smartphone or the like. In particular, the input unit 402 functions as an operation unit that receives the input of the work information by the director D.

The display unit 403 is a device that displays various types of information, and is composed of, for example, a liquid crystal display device. The communication unit 404 is a communication interface with the outside, and includes an input / output port, a transmission circuit, a reception circuit, an antenna, and the like as needed.

The control unit 405 is composed of a CPU that controls the operation of each unit of the director terminal 400, and operates according to an operation program stored in the storage unit 401. In particular, when the control unit 405 receives the above notification generation signal from the management server 110a, the control unit 405 reads the work information from the storage unit 401 and outputs it from the communication unit 404 to the staff terminal 300. Therefore, the control unit 405 and the communication unit 404 form a work information output unit 410 that reads the work information from the storage unit 401 and outputs it to the staff terminal 300 when the notification generation signal is received.

[Information provision method (1)]
Next, the information providing method realized by the care support system 1 having the above configuration will be described. FIG. 9 is a flowchart showing the flow of processing by the above information providing method. The information providing method of the present embodiment includes a notification step (# 1), a notification signal transmission step (# 2), and a work information output step (# 3).

In the following, among the plurality of care facilities S ₁ to S ₄ which care support system 1 is constructed, for example, if the care facility S notification from the installation notification unit 104 to room 101 in ₁ occurs description Suruga, similar processing if the notification from the rest of the care facilities S ₂ to S ₄ in the notification unit 104 installed in the room 101 is generated is performed. Further, it is assumed that the common work information input by the input unit 402 is stored in advance in the storage unit 401 of the director terminal 400. The details of each step will be described below.

(# 1; Notification process)
In the notification step, the notification unit 104 issues a notification to the outside according to the state of the care recipient in the living room 101 or the input operation of the care recipient. That is, when the motion detection unit 10 detects the state of the care recipient (for example, a fall), a detection signal corresponding to the state is notified to the outside. Further, when the call button 103 is pressed by the care recipient, a call signal corresponding to the pressing operation is notified to the outside. Here, the above-mentioned "external" can be assumed to be, for example, the management server 110a, but may be the director terminal 400. In the latter case, the next notification signal transmission step of # 2 can be omitted.

(# 2; Notification signal transmission process)
In the notification signal transmission step, when the management server 110a receives a notification from the notification unit 104, the control unit 503 of the management server 110a transmits a notification generation signal to the director terminal 400 via the communication unit 502. As a result, the director terminal 400 can execute the next work information output process by using the reception of the notification generation signal as a trigger. Further, the control unit 405 of the director terminal 400 may display on the display unit 403 that the notification generation signal has been received. In this case, the director D can be notified and recognized that the notification from the notification unit 104 has been received.

(# 3; Work information output process)
In the work information output step, after the director terminal 400 receives the notification generation signal from the management server 110a, the director terminal 400 outputs work information indicating how to deal with the notification by the staff T to the staff terminal 300. That is, when the director terminal 400 receives the notification generation signal from the management server 110a, the control unit 405 reads the work information (for example, common work information) from the storage unit 401 (# 3-1; work reading step). Then, the control unit 405 outputs the work information read from the storage unit 401 to the staff terminal 300 via the communication unit 404 (# 3-2; information providing process). As a result, in the staff terminal 300, for example, the control unit 305 can display the work information (common work information) on the display unit 303, and the staff T can present the coping method for the notification to the staff T. It becomes possible to deal with it according to the method. In the configuration in which the director terminal 400 directly receives the notification from the notification unit 104, the director terminal 400 reads the work information (common work information) from the storage unit 401 after receiving the notification, and causes the staff terminal 300 to receive the notification. You can output it.

As described above, when a notification from the notification unit 104, to the work information outputted from the director terminal 400 to the staff terminal 300, a common work showing what to do in common among a plurality of care facilities S ₁ to S ₄ because it contains information, staff T, even when working with any facilities of a plurality of nursing facilities S ₁ to S _4, the notification from the notification unit 104 of the facility, based on the common work information It is possible to take common measures. For example, a common work information, if it is "possible to perform the voice over to the care", even if the staff T is working in more than one long-term care facility S ₁ ~S ₄ throat of the facility, the notification from the notification unit 104 On the other hand, it is sufficient to uniformly call out to the long-term care recipient.

As a result, the staff T is, even if you work in any long-term care facility S ₁ ~S _4, the same kind of burden degree it is possible to work, that the bias in the burden of staff T by the difference in the facilities that work resulting Can be reduced. Therefore, for the recruitment of a plurality of long-term care facility S ₁ ~S _4, prevents such staff T to shy away from work in the burden of the large facility, that the staff T for any facility to apply for the work You can expect it. As a result, it is possible to promote the recruitment of human resources at any facility, and it is possible to efficiently utilize human resources. In addition, staff T, what long-term care also in the facility S ₁ ~S _4, since it is deal in common with respect to notice, without having to puzzle even if the work location changed between the long-term care facility S ₁ ~S ₄ to deal , It will be easier to work.

Further, when the management server 110a receives the notification from the notification unit 104, the management server 110a transmits a notification generation signal to the director terminal 400 (# 2), and after the director terminal 400 receives the notification generation signal from the management server 110a. , Output work information to the staff terminal 300 (# 3). The notification from the notification unit 104 may be output directly to the director terminal 400, but in the configuration in which the above notification is managed by the management server 110a, the director receives the notification generation signal transmitted from the management server 110a as a trigger. Work information can be output from the terminal 400 to the staff terminal 300.

Further, the director terminal 400 reads the work information from the storage unit 401 and outputs the work information to the staff terminal 300 when the notification generation signal is received from the storage unit 401 that stores the work information including the common work information in advance and the management server 110a. The work information output unit 410 (control unit 405, communication unit 404) is included. When there is a notification (reception of the notification generation signal) from the notification unit 104, the director terminal 400 automatically reads the work information from the storage unit 401 and automatically outputs it to the staff terminal 300, so that the director It is possible to quickly output the work information to the staff terminal 300 without waiting for the input instruction by D, and to promptly deal with the notification from the notification unit 104 by the staff T.

Further, since the director terminal 400 has the input unit 402, the director D can operate the input unit 402 to input the work information in advance and store it in the storage unit 401.

Further, the notification unit 104 includes a motion detection unit 10 that detects the state of the care recipient in the living room 101 and notifies the detection information to the outside. Even if the motion detection unit 10 notifies the detection information to the outside, the director terminal 400 outputs the work information (particularly the common work information) to the staff terminal 300, so that the staff T can be affected by the difference in the facility where he / she works. It is possible to obtain the effect of the present embodiment described above, that is, it is possible to reduce the occurrence of bias in the burden of the above-mentioned.

Further, the notification unit 104 includes a call button 103 that notifies the outside of a call signal for calling the staff T in response to an input operation of the care recipient in the living room 101. Even if the call button 103 notifies the call signal to the outside, the director terminal 400 outputs work information (particularly common work information) to the staff terminal 300, so that the staff T can work differently depending on the facility where he / she works. It is possible to obtain the effect of the above-described embodiment that the load can be reduced from being biased.

[Information provision method (2)]
The above-mentioned work information further includes complementary work information that complements the coping method (common work information) for notification when the care recipient is in an abnormal state, that is, in a non-steady state different from the steady state. It may be included. Then, when the care recipient is in an abnormal state, complementary work information may be added to the common work information and output from the director terminal 400 to the staff terminal 300.

For example, when "calling the care recipient" is set as the common work information, the complementary work information of the specific care recipient is "rushing to the care recipient after the call". That "is set. Such complementary work information is input by the input unit 402 and is stored in advance in the storage unit 401 as information corresponding to the care recipient. Hereinafter, details of the information providing method performed using the work information including the complementary work information will be described.

FIG. 10 is a flowchart showing a processing flow according to an example in addition to the information providing method in the care support system 1 of the present embodiment. In the notification process of # 1, when the notification unit 104 notifies the management server 110a of the state of the care recipient in the living room 101 or the input operation of the care recipient, the control unit 503 of the management server 110a sends a notification. , It is determined whether or not the above notification is a notification indicating that the care recipient is in an abnormal state (# 1-1).

For example, when the notification unit 104 is the call button 103, as described above, the call button 103 is usually pressed for the care recipient to complain of an abnormality and call the staff T, so that the control unit 503 notifies. It is determined that the notification from the unit 104 (call button 103) is a notification indicating that the care recipient is in an abnormal state. In this case, the control unit 405 transmits a first notification generation signal indicating that the above notification (notification indicating that the care recipient is in an abnormal state) has occurred to the director terminal 400 (# 2-). 1; Notification signal generation process).

On the other hand, for example, when the notification unit 104 is composed of the motion detection unit 10 and the motion detection unit 10 notifies the detection signals such as getting up and getting out of bed, the control unit 503 indicates these notifications are abnormal states of the care recipient. Judge that it is not a notification (it is a notification indicating a steady state). In this case, the control unit 405 transmits a second notification generation signal indicating that the notification indicating that the care recipient is in the steady state has been generated to the director terminal 400 (# 2-2; notification signal). Generating step).

In the work information output process of # 3, processing is performed according to the type of the notification generation signal received from the management server 110a by the director terminal 400. That is, when the director terminal 400 receives the first notification generation signal from the management server 110a, the control unit 405 reads the common work information and the complementary work information as work information from the storage unit 401 (# 3-1-1; Work information reading process). Then, the control unit 405 outputs the work information read from the storage unit 401 to the staff terminal 300 via the communication unit 404 (# 3-2-1; information providing process). As a result, in the staff terminal 300, for example, the control unit 305 can display the work information (common work information, complementary work information) on the display unit 303 and present the coping method for the notification to the staff T. Can be dealt with according to the above-mentioned coping method. For example, as described above, "calling the care recipient" is set as the common work information, and "rushing to the care recipient after the call" is set as the complementary work information. If so, the staff T sees the work information displayed on the display unit 303 in response to the notification from the notification unit 104 installed in the living room 101 of the specific care recipient, and sees the work information displayed on the display unit 303, and via the staff terminal 300. After calling out to the long-term care recipient, he / she recognizes that it is necessary to rush to a specific long-term care recipient and implements it.

On the other hand, when the director terminal 400 receives the second notification generation signal from the management server 110a, the control unit 405 reads only the common work information as the work information from the storage unit 401 (# 3-1-2; read the work information). Process). Then, the control unit 405 outputs the work information (common work information) read from the storage unit 401 to the staff terminal 300 via the communication unit 404 (# 3-2-2; information providing process). As a result, in the staff terminal 300, for example, the control unit 305 can display the work information (common work information) on the display unit 303, and the staff T can present the coping method for the notification to the staff T. It becomes possible to deal with it according to the method. For example, when "calling the care recipient" is set as the common work information, the staff T will only call out to the notification from the notification unit 104.

As described above, when the notification from the notification unit 104 is a notification indicating that the care recipient is in an abnormal state, the management server 110a outputs the first notification generation signal to the director terminal 400. If the notification from the notification unit 014 is a notification indicating that the care recipient is in a steady state, a second notification generation signal is output to the director terminal 400 (# 1-1, # 2-1). , # 2-2). Then, when the work information output unit 410 (control unit 405, communication unit 404) of the director terminal 400 receives the first notification generation signal from the management server 110a, the common work information and the complementary work information are received from the storage unit 401. Is read and output to the staff terminal 300, while when the second notification generation signal is received from the management server 110a, the common work information is read from the storage unit 401 and output to the staff terminal 300 (# 3-1). 1, # 3-2-1, # 3-1-2, # 3-2-2). As a result, even in a special case where the care recipient is in an abnormal state and cannot be dealt with by the coping method according to the common work information, it is possible to have the staff T perform the coping according to the complementary work information. Become. Therefore, even the staff T who is in charge of the care of the long-term care person for the first time can take appropriate measures according to the abnormal state of the long-term care person based on the complementary work information.

[Information provision method (3)]
For example, if the number of times the call signal is received by the call button 103 today is 3 times or more more than yesterday, or if it is known from the care record information that the fever has continued for a predetermined time or more for a certain care recipient, in the future. (Eg, after a future meal), it can be predicted that poor physical condition may result in ringing signal notifications. Therefore, when there is a possibility that the above notification may occur in the future, the director D may operate the input unit 402 to input the complementary work information regarding the care recipient in advance, and store it in the storage unit 401. , Can prepare for the occurrence of the above notification in the future. Hereinafter, an example of storing the complementary work information in the storage unit 401 based on the prediction of the occurrence of future notifications will be described.

FIG. 11 is a block diagram schematically showing another configuration of the management server 110a of the care support system 1 of the present embodiment. The management server 110a further includes a prediction determination unit 504 in addition to the configuration shown in FIG. Based on the information stored in the storage unit 501, the prediction determination unit 504 predicts the possibility that the notification unit 104 will generate a notification indicating that the care recipient is in an abnormal state in the future. Such a prediction determination unit 504 is composed of the same CPU as the control unit 503 or a separate CPU. As the information stored in the storage unit 501, for example, the number of times the call signal received by the call button 103 in a predetermined period, care record information, and the like can be considered.

Further, the management server 110a includes a prediction information output unit 510. The prediction information output unit 510 is composed of a control unit 503 and a communication unit 502, and when the prediction determination unit 504 predicts that the above notification may occur, the control unit 503 sends the director terminal 400 to the director terminal 400. Prediction information indicating that notification may occur is output via the communication unit 502.

FIG. 12 is a flowchart showing a flow of processing for storing complementary work information in the storage unit 401 at the director terminal 400. First, the prediction determination unit 504 of the management server 110a is based on at least one of the past notification contents (for example, the number of times a call signal is received within a predetermined period in the past) and the past care record information stored in the storage unit 501. , In the future, it is predicted whether or not there is a possibility that the notification of the call signal from the call button 103 may be generated by the input operation of the care recipient (# 11; prediction determination step). When it is predicted that a notification may be generated in # 11 (Yes in # 12), the control unit 503 predicts that the director terminal 400 may be notified. Information is output via the communication unit 502 (# 13; predicted information output process). If there is no prediction in # 12 that there is a possibility that a notification may occur (No in # 12), the process returns to # 11, and the prediction determination unit 504 continues to predict the above possibility.

When the management server 110a outputs the prediction information to the director terminal 400 in # 13, the director terminal 400 outputs the prediction information in the display unit 403 (# 14; prediction information display process). .. FIG. 13 shows an example of the display screen of the display unit 403 of the director terminal 400. In the figure, it is estimated that the care recipient A has a fever and feels sick after eating in the future, so that it is highly likely that a call signal notification will occur, which is displayed as prediction information. Is shown. At the same time, in order to prepare for the occurrence of future notifications, the complementary work information presented from the director terminal 400 to the staff terminal 300 when the call signal is actually notified to the director D on the display unit 403. You will be prompted for it.

When the director D looks at the display unit 403 and operates the input unit 402 to input the complementary work information (# 15), the input complementary work information is stored in the storage unit 401 (# 16).

As described above, the prediction determination unit 504 of the management server 110a has the contents of the notification from the past call button 103 regarding the care recipient stored in the storage unit 501 and the care input in the past regarding the care of the care recipient. Based on at least one of the recorded information, it is predicted that a call signal notification (notification indicating that the care recipient is in an abnormal state) from the call button 103 may occur in the future (# 11). Then, when it is predicted that the notification may occur, the prediction information is output from the management server 100a to the director terminal 400 (# 12, # 13), and the above prediction information is displayed on the director terminal 400. Will be done (# 14). As a result, the director D can determine in advance the complementary work information to be presented to the staff T when actually notified, and input the complementary work information based on the displayed prediction information. Therefore, after the above notification actually arrives, it is possible to promptly present the complementary work information to the staff terminal 300 and promptly respond to the staff T.

In the prediction determination step of # 11, the method of predicting the possibility that a notification indicating that the care recipient is in an abnormal state will occur in the future is not limited to the above example. For example, the storage unit 501 stores the detection information output from the motion detection unit 10, and the prediction determination unit 504 at least notifies the call signal and the notification of the detection information indicating an abnormality in the future based on the detection information. It may be predicted whether or not one of them may occur. For example, if the care recipient is hungry and has stood up many times in the past due to the toilet, from past detection information (for example, detection information that the person has stood up many times in a short time by image recognition). In the future, it is fully predicted that the notification of the ringing signal for requesting toilet assistance and / or the notification of the detection information that the resident has stood up will be generated. Even in this case, by outputting the prediction information from the management server 110a to the director terminal 400 and displaying the prediction information on the director terminal 400, the director D actually notifies based on the displayed prediction information. Complementary work information to be presented to the staff T in the event of a problem can be determined in advance.

From the above, the storage unit 501 is at least one of the content of the notification from the past notification unit 104 (call button 103, motion detection unit 10) regarding the care recipient and the care record information input in the past regarding the care of the care recipient. It can be said that it is sufficient to remember. Then, the prediction determination unit 504 is based on at least one of the content of the notification from the past notification unit 104 regarding the long-term care person and the care record information input in the past regarding the care of the long-term care person stored in the storage unit 501. Therefore, it can be said that it is sufficient to predict the possibility that the notification unit 104 will generate a notification indicating that the care recipient is in an abnormal state in the future.

In this embodiment, an example in which the care support system 1 is applied to a plurality of nursing care facilities has been described, but it can of course be applied to a plurality of medical institutions such as hospitals and clinics.

[Other]
The care support system and information providing method of the present embodiment described above may be expressed as follows.

The care support system of the present embodiment is a care support system that supports the daily life of the target person, and is provided in each living room of a plurality of facilities according to the state or input operation of the target person in the living room. A director that outputs work information indicating how to deal with the notification to the notification unit that externally sends the notification and the staff terminal owned by the staff who cares for the target person based on the notification from the notification unit. The work information includes a terminal, and the work information includes common work information indicating a coping method common to the plurality of facilities.

The care support system further includes a management server that manages the notifications from the notification units of the plurality of facilities, and the management server notifies the director terminal when the notifications are received from the notification units. After transmitting the generation signal and receiving the notification generation signal from the management server, the director terminal may output the work information to the staff terminal.

In the above care support system, the director terminal has a work information storage unit that stores the work information including the common work information in advance, and the work information storage unit when the notification generation signal is received from the management server. It may include a work information output unit that reads the work information from the machine and outputs the work information to the staff terminal.

In the above care support system, the work information may further include complementary work information that complements the coping method when the target person is in an abnormal state.

In the above care support system, when the notification from the notification unit is a notification indicating that the target person is in an abnormal state, the management server sends a first notification generation signal to the director terminal. On the other hand, when the notification from the notification unit is a notification indicating that the target person is in a steady state, a second notification generation signal is output to the director terminal, and the director terminal said. When the work information output unit receives the first notification generation signal from the management server, the work information output unit reads the common work information and the complementary work information from the work information storage unit and outputs them to the staff terminal. When the second notification generation signal is received from the management server, the common work information may be read from the work information storage unit and output to the staff terminal.

In the above care support system, the management server is a server storage unit that stores at least one of the contents of past notifications from the notification unit regarding the target person and the care record information previously input regarding the care of the target person. Based on the information stored in the server storage unit, the prediction determination unit predicts the possibility that the notification unit will generate a notification indicating that the target person is in an abnormal state in the future, and the prediction determination unit. The director terminal includes a prediction information output unit that outputs prediction information indicating that the notification may occur to the director terminal when it is predicted that the notification may occur. , The display unit for displaying the prediction information may be included.

In the above care support system, the director terminal may further include an input unit that accepts an input operation of the work information.

In the above care support system, the notification unit may include a detection unit that detects the state of the target person in the living room and notifies the detection information to the outside.

In the above care support system, the notification unit may include an operation unit that notifies the outside of a call signal for calling the staff in response to an input operation of the target person in the living room.

The information providing method of the present embodiment is an information providing method in a care support system that supports the daily life of the target person, and the target person in the living room is referred to from notification units provided in living rooms in a plurality of facilities. Based on the notification process that externally notifies according to the status or input operation of the above and the notification from the notification unit, the director terminal sends the notification to the staff terminal owned by the staff who cares for the target person. The work information includes a work information output step of outputting work information indicating a coping method for the above-mentioned work information, and the work information includes common work information indicating a coping method common to the plurality of facilities.

The above-mentioned information providing method further includes a notification generation signal transmission step of transmitting a notification generation signal to the director terminal when the management server receives the notification from the notification unit, and in the work information output step, the director After the terminal receives the notification generation signal from the management server, the work information may be output to the staff terminal.

In the above information providing method, the work information output process includes a work information reading step of reading the work information from the work information storage unit when the notification generation signal is received from the management server, and the read work information. It may include an information providing process to be output to the staff terminal.

In the above information providing method, the work information may further include complementary work information that complements the coping method when the target person is in an abnormal state.

In the above information providing method, in the notification generation signal transmission step, when the notification from the notification unit is a notification indicating that the target person is in an abnormal state, the first notification generation signal is transmitted. On the other hand, when the notification from the notification unit is a notification indicating that the target person is in a steady state, a second notification generation signal is output to the director terminal and the work is output. In the information output step, when the first notification generation signal is received from the management server, the common work information and the complementary work information are read from the work information storage unit and output to the staff terminal, while being output to the staff terminal. When the second notification generation signal is received from the management server, the common work information may be read from the work information storage unit and output to the staff terminal.

The above-mentioned information providing method is at least the content of the past notification from the notification unit regarding the target person stored in the server storage unit of the management server and the care record information previously input regarding the care of the target person. Based on one of them, it is predicted that there is a possibility that the notification unit may generate a notification indicating that the target person is in an abnormal state in the future, and a prediction determination step that predicts the possibility that the notification may occur. In this case, the director terminal may include a prediction information output step of outputting prediction information indicating that a notification may occur, and a prediction information display step of displaying the prediction information on the director terminal. ..

Although the embodiments of the present invention have been described above, the scope of the present invention is not limited to this, and various modifications can be made without departing from the gist of the invention.

The present invention can be used, for example, in a care support system that supports the daily life of a care recipient in a care facility or a patient in a hospital.

1 Care support system 10 Motion detection unit (detection unit)
110a Management server 101 Living room 103 Call button (operation unit)
104 Notification unit 300 Staff terminal 400 Director terminal 401 Storage unit (work information storage unit)
402 Input unit 403 Display unit 404 Communication unit (work information output unit)
405 Control unit (work information output unit)
501 Storage (Server Storage)
502 Communication unit (Prediction information output unit)
503 Control unit (prediction information output unit)
504 Prediction Judgment Department D Director S, S _{1 to} S ₄ Nursing Care Facility T Staff

Claims (15)

It is a care support system that supports the daily life of the target person.
A notification unit provided in each of the living rooms of a plurality of facilities and externally giving a notification according to the state or input operation of the target person in the living room.
Based on the notification from the notification unit, the staff terminal owned by the staff who cares for the target person is provided with a director terminal that outputs work information indicating a coping method for the notification.
The work information is a care support system including common work information indicating a coping method common to the plurality of facilities. Further provided with a management server that manages the notifications from the notification units of the plurality of facilities.
When the management server receives the notification from the notification unit, the management server transmits a notification generation signal to the director terminal.
The care support system according to claim 1, wherein the director terminal receives the notification generation signal from the management server and then outputs the work information to the staff terminal. The director terminal is
A work information storage unit that stores the work information including the common work information in advance,
The care support system according to claim 2, further comprising a work information output unit that reads the work information from the work information storage unit and outputs the work information to the staff terminal when the notification generation signal is received from the management server. The care support system according to claim 3, wherein the work information further includes complementary work information that complements the coping method when the target person is in an abnormal state. When the notification from the notification unit is a notification indicating that the target person is in an abnormal state, the management server outputs a first notification generation signal to the director terminal, while the notification unit. When the notification from is a notification indicating that the target person is in a steady state, a second notification generation signal is output to the director terminal.
When the work information output unit of the director terminal receives the first notification generation signal from the management server, the work information output unit reads the common work information and the complementary work information from the work information storage unit, and the staff terminal. The care according to claim 4, wherein when the second notification generation signal is received from the management server, the common work information is read from the work information storage unit and output to the staff terminal. Support system. The management server
A server storage unit that stores at least one of the contents of past notifications from the notification unit regarding the target person and the care record information previously input regarding the care of the target person.
Based on the information stored in the server storage unit, the prediction determination unit predicts the possibility that the notification unit will generate a notification indicating that the target person is in an abnormal state in the future.
Includes a prediction information output unit that outputs prediction information indicating that a notification may occur to the director terminal when the prediction determination unit predicts that the notification may occur.
The care support system according to claim 4 or 5, wherein the director terminal includes a display unit that displays the prediction information. The care support system according to any one of claims 3 to 6, wherein the director terminal further includes an input unit that receives an input operation of the work information. The care support system according to any one of claims 1 to 7, wherein the notification unit includes a detection unit that detects the state of the target person in the living room and notifies the detection information to the outside. The care support according to any one of claims 1 to 8, wherein the notification unit includes an operation unit that notifies the outside of a call signal for calling the staff in response to an input operation of the target person in the living room. system. It is a method of providing information in a care support system that supports the daily life of the target person.
A notification process in which notification units provided in living rooms in a plurality of facilities give external notifications according to the state or input operation of the target person in the living room.
Based on the notification from the notification unit, the director terminal includes a work information output step of outputting work information indicating a coping method for the notification from the director terminal to the staff terminal owned by the staff who cares for the target person. ,
The work information is an information providing method including common work information indicating a coping method common among the plurality of facilities. Further including a notification generation signal transmission step of transmitting a notification generation signal to the director terminal when the management server receives the notification from the notification unit.
The information providing method according to claim 10, wherein in the work information output step, after the director terminal receives the notification generation signal from the management server, the work information is output to the staff terminal. The work information output process is
A work information reading process for reading the work information from the work information storage unit when the notification generation signal is received from the management server.
The information providing method according to claim 11, further comprising an information providing step of outputting the read work information to the staff terminal. The information providing method according to claim 12, wherein the work information further includes complementary work information that complements the coping method when the target person is in an abnormal state. In the notification generation signal transmission step, when the notification from the notification unit is a notification indicating that the target person is in an abnormal state, the first notification generation signal is output to the director terminal, while the notification is output to the director terminal. When the notification from the notification unit is a notification indicating that the target person is in a steady state, a second notification generation signal is output to the director terminal.
In the work information output step, when the first notification generation signal is received from the management server, the common work information and the complementary work information are read from the work information storage unit and output to the staff terminal. The information providing method according to claim 13, wherein when the second notification generation signal is received from the management server, the common work information is read from the work information storage unit and output to the staff terminal. In the future, based on at least one of the past notifications from the notification unit regarding the subject and the care record information previously entered regarding the care of the subject, stored in the server storage of the management server. A prediction determination step for predicting the possibility that a notification indicating that the target person is in an abnormal state is generated from the notification unit, and
When it is predicted that the notification may occur, the prediction information output process for outputting the prediction information indicating that the notification may occur to the director terminal, and the prediction information output process.
The information providing method according to claim 13 or 14, further comprising a prediction information display step of displaying the prediction information on the director terminal.

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