JP2021176036A - Information processing device and information processing program - Google Patents

Abstract

To provide an information processing device and information processing program, capable of notifying lack of skills of a care staff member.SOLUTION: An information processing device provided herein comprises a care record acquisition unit and a determination unit. The care record acquisition unit acquires care records. The determination unit determines whether a skill level of a staff member meets a given standard or not according to predefined work-related rules and information recorded in the care records.SELECTED DRAWING: Figure 7

Description

The present invention relates to an information processing device and an information processing program.

In Japan, the longevity of life has become remarkable due to the improvement of living standards, the improvement of sanitary environment, and the improvement of medical standards due to the high economic growth after the war. For this reason, coupled with the decline in the birth rate, the aging society has a high aging rate. In such an aging society, it is expected that the number of people requiring long-term care and nursing care (hereinafter referred to as "care target persons") will increase due to illness, injury, aging, etc. NS. At facilities such as hospitals and welfare facilities for the elderly (hereinafter simply referred to as "facilities"), caregivers and nurses (hereinafter referred to as "care staff") provide care to the care recipients. There is.

In relation to this, Patent Document 1 below states that problems and issues in the care work of care staff can be grasped based on the operation history of the nurse call, the position information of the care staff at the time when the nurse call is operated, and the like. Is described.

In addition, in order to improve work efficiency and care quality, facilities usually have rules regarding work performed by care staff (hereinafter referred to as "work rules"). It is expected that the work rules will alleviate differences in awareness of work among care staff in the facility and variations in skills, and will be able to efficiently provide uniform care to care recipients.

Japanese Unexamined Patent Publication No. 2014-215683

However, since the technique of Patent Document 1 does not consider the skills of individual care staff, there is a problem that care staff who lack skills cannot recognize the lack of skills.

The present invention has been made in view of the above-mentioned problems. Therefore, an object of the present invention is to provide an information processing device and an information processing program capable of notifying the lack of skills of care staff.

The above object of the present invention is solved by the following means.

(1) Whether or not the skill of the care staff meets a predetermined level based on the care record acquisition department that acquires the information recorded in the care record, the preset rules regarding work, and the information recorded in the care record. An information processing device having a determination unit for determining whether or not.

(2) The information processing apparatus according to (1) above, further comprising an output unit that outputs information on the determination result when the determination unit determines that the predetermined level is not satisfied.

(3) When the determination unit determines that the information recorded in the care record does not meet the predetermined criteria, the determination unit determines that the skill of the care staff does not meet the predetermined level for the above-mentioned work. The information processing device according to 2).

(4) The information processing apparatus according to (3) above, wherein the predetermined standard is calculated based on the average value or the minimum value for the entire care staff as a result of the work performed by each care staff. ..

(5) Further having a storage unit for storing the care record, the care record is updated by inputting care information for the care target person by the care staff, according to the above (3) or (4). The information processing device described.

(6) The information processing apparatus according to any one of (3) to (5) above, wherein the predetermined standard is a standard regarding the working time of the care staff or a standard regarding the number of times the care staff works.

(7) The predetermined standard is a reference time for the response time for a plurality of tasks, and the determination unit determines whether or not the response time for the plurality of tasks performed by the care staff is within the reference time. The information processing apparatus according to (3) above, wherein it is determined whether or not the predetermined criteria are satisfied.

(8) When the determination unit does not meet the predetermined criteria corresponding to each task for a plurality of tasks performed by a specific care staff, the result of the plurality of tasks and each of the predetermined criteria are determined. The degree of divergence is calculated, and the priority order for the output unit to output that the skill has not reached a predetermined level for the plurality of tasks of the specific care staff is determined according to the degree of divergence. , The information processing apparatus according to any one of (2) to (5) above.

(9) The work is an input to the care record, the rule is a rule to set an input time for each case in the input, and the determination unit determines the care recorded in the care record. It is determined whether or not the input time to the care record by the specific care staff is within the predetermined reference time set by the rule, and the output unit determines the input time by the determination unit. The information according to any one of (2) to (5) above, which outputs that the skill related to the work of the specific care staff has not reached a predetermined level when it is determined that the reference time is exceeded. Processing equipment.

(10) The work is a diaper change for a care recipient, the rule is a rule for setting a change time per case in the diaper change, and the determination unit is a diaper change by a specific care staff. When it is determined whether or not the exchange time is within the predetermined reference time set by the rule, and the output unit determines that the exchange time exceeds the predetermined reference time by the determination unit, the output unit determines. The information processing device according to any one of (2) to (5) above, which notifies that the skill of the specific care staff related to the work has not reached a predetermined level.

(11) The work is a night visit to visit the room of the care recipient at night, the rule is a rule to set the number of visits per day in the night visit, and the determination unit , It is determined whether or not the number of night visits by a specific care staff is within the predetermined reference number set by the rule, and the output unit determines that the number of visits is within the predetermined reference number set by the determination unit. The information processing apparatus according to any one of (2) to (5) above, which notifies that the skill related to the work of the specific care staff has not reached a predetermined level when it is determined to exceed the above. ..

(12) Whether or not the skill of the care staff meets a predetermined level based on the step (a) of acquiring the information recorded in the care record, the preset rules regarding the work, and the information recorded in the care record. An information processing program for causing a computer to execute a process including the step (b) for determining whether or not.

(13) The information processing program according to (12) above, further comprising step (c) of outputting information regarding the determination result when it is determined in step (b) that the predetermined criteria are not satisfied.

According to the present invention, it is determined whether or not the skill of the care staff meets a predetermined standard based on the information recorded in the business rule and the care record, and if it is determined that the skill does not meet the predetermined standard, the determination result is obtained. Output information about. Therefore, it is possible to notify the lack of skills of care staff.

It is a figure which illustrates the whole structure of the monitoring system which concerns on one Embodiment. It is a schematic diagram which illustrates the detection part installed around the bed of the room of a care subject. It is a block diagram which illustrates the schematic structure of the detection part shown in FIG. It is a block diagram which illustrates the schematic structure of the management server shown in FIG. It is a block diagram which shows the schematic structure of the information manager terminal shown in FIG. It is a block diagram which shows the schematic structure of the care staff terminal shown in FIG. It is a flowchart which illustrates the processing procedure of the information processing method which concerns on one Embodiment.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. In the drawings, the same elements are designated by the same reference numerals, and duplicate description will be omitted. In addition, the dimensional ratios in the drawings are exaggerated for convenience of explanation and may differ from the actual ratios.

FIG. 1 is a diagram illustrating the overall configuration of the monitoring system according to the embodiment, and FIG. 2 is a schematic diagram illustrating a detection unit installed around the bed in the room of the care subject.

As shown in FIG. 1, the monitoring system 1 includes a plurality of detection units 10, a management server 20, an information manager terminal 30, and one or more care staff terminals 40. These are connected to each other by wire or wirelessly via a network 50 such as a LAN (Local Area Network), a telephone network, or a data communication network so as to be communicable with each other. The network 50 may include repeaters, bridges, routers, cross-connects, and other repeaters that relay communication signals. In the example shown in FIG. 1, the detection unit 10, the management server 20, the information manager terminal 30, and the care staff terminal 40 are mutually connected to each other in a wireless LAN including an access point 51 (for example, a LAN according to the IEEE 802.11 standard). It is communicably connected by the network 50.

The watching system 1 is arranged at an appropriate place according to the care target person 70. The care target person 70 is, for example, a patient who needs nursing care due to illness or injury, a care recipient who needs nursing care due to deterioration of physical ability due to old age, or a person living alone. In particular, from the viewpoint of enabling early detection and early coping, the care target person 70 may be a person who needs the detection when a predetermined inconvenient event such as an abnormal state occurs in the person. Therefore, the watching system 1 is suitably arranged in a building such as a hospital, a welfare facility for the elderly, and a dwelling unit according to the type of the care target person 70. In the example shown in FIG. 1, the monitoring system 1 is arranged in a nursing care facility including a plurality of rooms (living rooms) in which a plurality of care target persons 70 are accommodated and a plurality of rooms including a care station.

The detection unit 10 is arranged in each living room which is an observation area of the care subject 70. In the example shown in FIG. 1, four detection units 10 are arranged in the living rooms of Mr. A, Mr. B, Mr. C, and Mr. D, who are the care target persons 70, respectively. As shown in FIG. 2, the observation area of the detection unit 10 includes the bed 60. The care staff 80, which provides nursing care or long-term care to the care target person 70, carries a care staff terminal 40, which is a mobile terminal, respectively. However, the position, number, and the like of each configuration included in the monitoring system 1 are not limited to the example shown in FIG. For example, the management server 20 does not have to be located at the care station and may be an external server unit connected to the network 50.

In addition, the care includes a wide range of care provided by the care staff 80 to the care target person 70, for example, life assistance such as meal, water intake, excretion, bathing, cleaning, and vital check (body temperature, blood pressure, pulse, etc.). Measurement) is included. The care staff 80 is a person who provides various responses (care) to the care target person 70 according to the work. The work may include medical work and long-term care work.

(Detection unit 10)
FIG. 3 is a block diagram showing a schematic configuration of the detection unit. As shown in the figure, the detection unit 10 includes a control unit 11, a communication unit 12, a camera 13, a care call unit 14, and an audio input / output unit 15, which are connected to each other by a bus.

The control unit 11 is composed of a memory such as a CPU (Central Processing Unit), a RAM (Random Access Memory), and a ROM (Read Only Memory), and controls and performs arithmetic processing of each part of the detection unit 10 according to a program. The control unit 11 may further include an HDD (Hard Disk Drive) or an SSD (Solid State Drive) as the memory.

The communication unit 12 is an interface circuit (for example, a LAN card) for communicating with other devices such as a management server 20, an information manager terminal 30, or a care staff terminal 40 via a network 50.

The camera 13 is arranged on the ceiling or the upper part of the wall of the living room, for example, and photographs the bed 60 of the care subject 70 directly below as an observation area, and outputs a photographed image (image data). This captured image includes still images and moving images. Although the camera 13 is a near-infrared camera, a visible light camera may be used instead of the near-infrared camera, or these may be used in combination.

The control unit 11 recognizes the behavior of the care target person 70 from the captured image taken by the camera 13. This recognizing behavior includes "getting up" from the bed 60, "getting out of bed" away from the bed 60, and "falling" to fall on the floor or the like.

The control unit 11 detects an image silhouette (hereinafter, referred to as “human silhouette”) from a plurality of captured images (moving images). The human silhouette can be detected, for example, by extracting a range of pixels in which the difference is relatively large by the time difference in which the images whose shooting times are before and after are different. The human silhouette may be detected by a background subtraction method that subtracts a background image from a captured image. The recognition of getting up, getting out of bed, and falling is from the posture of the care recipient 70 (for example, standing, sitting, lying down, etc.) from the detected person silhouette, and getting up from the position relative to the installation in the living room such as the bed 60. Recognize the distinction between getting out of bed and falling. These recognitions may be performed by a program processed by the CPU of the control unit 11, or may be performed by a built-in processing circuit.

In the present embodiment, an event that is a change in the state recognized by the detection unit 10 regarding the care target person 70 and should be notified (notified) to the care staff 80 such as getting up, getting out of bed, falling, and abnormal microbody movement. Is called an event. The event also includes a care call by the care call unit 14. That is, the detection unit 10 may detect the care call by the care target person 70 as the movement of the care target person 70 in the observation area. The detection unit 10 transmits information on the event that has occurred to the management server 20.

Here, when the work of the care staff 80 is a care work for the care target person 70, the contents of correspondence regarding each event will be described. "Wake-up" is judged as an event, and if the judgment is within a predetermined time (wake-up time set at the facility (for example, 7:00 to 8:00 am)), morning care is performed. This morning care includes face washing, tooth brushing assistance, denture wearing, and change of clothes assistance. In addition, if it is an event of "getting out of bed", wheelchair transfer and walking assistance may be required. In addition to the events determined by the detection unit 10, regular (regular) events include beverages, meal assistance, excretion assistance, wheelchair transfer, walking assistance, and postural change (pressure ulcer prevention). For these regular events, an alert may be generated at a fixed time by the care call unit 14 or the like.

The care call unit 14 includes a push button type switch, and detects a care call (nurse call) when the switch is pressed by the care target person 70. Instead of a push-button switch, a voice microphone may be used to detect a care call. When the switch of the care call unit 14 is pressed, that is, when the care call is detected, the control unit 11 transmits a notification to the management server 20 or the like via the communication unit 12 and the network 50.

The voice input / output unit 15 is, for example, a speaker and a microphone, and enables a voice call by transmitting and receiving a voice signal to and from the information manager terminal 30 via the communication unit 12. The audio input / output unit 15 may be connected to the detection unit 10 via the communication unit 12 as an external device of the detection unit 10.

Further, the detection unit 10 transmits and receives microwaves to the bed 60 to detect a doppler shift type body motion sensor of the microwave generated by the body movement (for example, respiratory movement) of the care subject 70. You may also prepare for it. With this body movement sensor, the body movement of the chest (up and down movement of the chest) accompanying the breathing movement of the care subject 70 is detected, and the cycle of the body movement of the chest is disturbed or the chest is below a preset threshold value. When the amplitude in the body movement is detected, it is recognized as a microbody movement abnormality.

(Management server 20)
FIG. 4 is a block diagram showing a schematic configuration of the management server. The management server 20 includes a control unit 21, a communication unit 22, and a database 23, and functions as an information processing device. The management server 20 may be provided in the same building as the living room for the care recipient 70, or may be provided in a remote location and connectable via a network. For example, the management server 20 may be a cloud server virtually constructed by a plurality of servers arranged on a network such as the Internet. Each configuration is communicatively connected to each other by a bus.

Since the control unit 21 and the communication unit 22 have the same functions as the respective configurations of the detection unit 10, detailed description thereof will be omitted.

The database 23 functions as a storage unit and stores an event list, information on the care target person 70, information on the care staff 80, care records, business rules, and the like.

The event list contains information on various events, including predetermined events (eg, fall, fall events) that may lead to an accident for the care recipient 70. Information on the care recipient 70 includes, for example, the name, date of birth, ID number, room number, amount of regular meals, non-meal fluid intake, pre-existing illness, degree of care required, and current care recipient 70. Includes information such as outpatient status. The information regarding the care staff 80 includes, for example, information such as the name, staff ID, date of birth, and years of service (career years) of the care staff 80.

The care record is a document that records information about care for the care subject 70 of the facility. For example, the care staff 80 provides various life assistance such as meals, water intake, excretion, bathing, cleaning, etc. to the care target person 70 based on the care plan prepared for each care target person 70. Perform vital checks (measurement of body temperature, blood pressure, pulse, etc.). The care provided by the care staff 80 to the care target person 70, such as caregiving and vital checks, and the behavior and state of the care target person 70 are recorded in the care record. The care record is updated by inputting care information for the care subject 70 by the care staff 80. The input of the care record is performed, for example, through the input unit 44 of the care staff terminal 40.

The business rule is a rule regarding the business performed by the care staff 80. Table 1 below is a table summarizing a part of the work of the care staff 80, its purpose, and their work rules.

As shown in Table 1, for example, for the work of inputting a care record, a rule of input time (working time) is set as a work rule. At the facility, according to the input time rule, the care staff 80 is determined to finish the input work of the care record so that the input time per case does not exceed the predetermined reference time. The predetermined reference time can be set to a different value depending on the target event (for example, confirmation content, care content, etc.). The time required for the actual input work is acquired by measuring the time from the start to the end of the input by the care staff 80 in the input unit 44 of the care staff terminal 40. The care record records the start and end times of the input.

Similarly, for diaper change, night visits, morning care, and movement within the facility, standards are set for change time (working time), number of visits (number of work), order of visits, and conductors. ..

Of these, the night visit is a visit by the care staff 80 to the living room of the care target person 70 at night, and is mainly for the purpose of confirming the safety. When an urgent event occurs, the care staff 80 visits the room of the care recipient 70 even at night, but the visit at the time of the event is not included in the night visit. Since night visits may interfere with the sleep of the care recipient 70, it is necessary to avoid excessive visits by the care staff 80. For nighttime visits, the upper limit of the number of visits is set so that the number of visits per day does not exceed the standard number of visits.

Further, when performing morning care, it is stipulated by the rule that the care staff 80 visits the room in the order of waking up of the care target person 70 (predetermined order of visit). This is because, for example, when the care staff 80 visits the room in the order in which the rooms are arranged, the care recipient 70 who had woken up long before the visit could not wait and went out of the room, or before waking up. This is because there is a possibility that the care target person 70 who is sleeping may be awakened by visiting the room. By visiting the care staff 80 in the order of waking up the care target person 70, the burden on the care target person 70 due to such visits can be reduced. The wake-up of the care target person 70 can be determined based on the detection result by the detection unit 10.

Further, the care staff 80 is required to move efficiently in the facility. Therefore, a reference conductor is determined for frequently performed movements within the facility, and the care staff 80 is basically required to move along this conductor.

The management server 20 determines which care target person 70 is related to an event such as getting up, getting out of bed, falling, or a care call detected by the detection unit 10 alone or in cooperation with the detection unit 10. (Identify). In this determination, the care target person 70 (that is, the resident of the room) associated with the room number in which the detection unit 10 that has detected the event is installed is determined. Then, the determined event type and the care target person 70 are associated with each other and added to the event list of the database 23. In the present embodiment, when the care target person 70 carries an IC tag, the care target person 70 is determined by reading the IC tag with an RFID reader provided in each room. May be good. When there are a plurality of care target persons 70 in one room in a shared room or the like, the care target person 70 may be determined by arranging the detection unit 10 for each bed 60.

(Information manager terminal 30)
FIG. 5 is a block diagram showing a schematic configuration of an information manager terminal. The information manager terminal 30 is a so-called PC (Personal Computer), and includes a control unit 31, a communication unit 32, a display unit 33, an input unit 34, and an audio input / output unit 35, which are connected to each other by a bus. .. The control unit 31 includes a CPU, RAM, ROM, and the like as the same configuration as the control unit 11 of the detection unit 10.

The communication unit 32 is an interface for various local connections such as a network interface for wired communication according to a standard such as Ethernet (registered trademark) and a wireless communication interface according to a standard such as Bluetooth (registered trademark) and 802.11, and is a network. Communicate with each terminal connected to 50.

The display unit 33 is, for example, a liquid crystal display and displays various information. The display unit 33 displays, for example, an image captured by the detection unit 10. Further, as will be described later, in the present embodiment, when it is determined that the content of the business rule needs to be updated, the display unit 33 displays a message indicating that the business rule needs to be updated.

The input unit 34 includes a keyboard, a numeric keypad, a mouse, and the like, and inputs various information.

The audio input / output unit 35 is, for example, a headset including a speaker and a microphone.

In the present embodiment, the information manager terminal 30 is used as a terminal for the information manager 90, displays various information in the facility to the information manager 90, and receives instructions. Further, by transmitting and receiving a voice signal to and from the detection unit 10 or the care staff terminal 40 via the communication unit 32, it is possible to make a voice call with the care staff 80 or the like. Here, the information manager 90 is a manager who supervises a plurality of care staff 80s. The information manager 90 may manage not only one facility but also the care staff 80 working in a plurality of facilities in an integrated manner.

Further, when the care staff 80 or the technical staff attaches the detection unit 10 to each room (living room) through the information manager terminal 30, the care staff 80 or the technical staff or the like associates the room number with the detection unit 10 or sets the bed 60 or the like. The position information of the installation object in the living room, that is, the contour information of the upward view by the camera 13 on the ceiling is calibrated and designated. In addition, identification information such as the name and ID number of the care target person 70 who is hospitalized or resident is associated with each room number.

(Care staff terminal 40)
FIG. 6 is a block diagram showing a schematic configuration of a care staff terminal. The care staff terminal 40 includes a control unit 41, a wireless communication unit 42, a display unit 43, an input unit 44, and an audio input / output unit 45, which are connected to each other by a bus. The control unit 41 includes a CPU, RAM, ROM, and the like as the same configuration as the control unit 11 of the detection unit 10. The wireless communication unit 42 enables wireless communication using standards such as Wi-Fi and Bluetooth (registered trademark), and wirelessly communicates with each device via the access point 51 or directly. The display unit 43 and the input unit 44 are touch panels, and a touch sensor as the input unit 44 is superimposed on the display surface of the display unit 43 composed of a liquid crystal display or the like. The display unit 43 and the input unit 44 display the care staff 80 various operation screens displaying a list of a plurality of events included in the event list, and accept various operations through the operation screens. Further, when the care staff 80 provides care to the care target person 70, the care staff 80 inputs information on the care for the care target person 70 into the care record through the input unit 44.

The voice input / output unit 45 is, for example, a speaker and a microphone, and enables voice communication by the care staff 80 with another care staff terminal 40 via the wireless communication unit 42. The care staff terminal 40 is a device that functions as a user interface of the watching system 1, and can be configured by a portable communication terminal device such as a tablet computer, a smartphone, or a mobile phone.

At the start of business, the care staff 80 performs a login authentication process through the assigned care staff terminal 40. The care staff 80 inputs a staff ID and a password through the touch panels (display unit 43, input unit 44) of the care staff terminal 40, and transmits the staff ID and password to the management server 20. The management server 20 collates the authentication information stored in the database 23 and transmits the authentication result according to the authority of the care staff 80 to the care staff terminal 40 to complete the login authentication.

The detection unit 10, the management server 20, the information manager terminal 30, and the care staff terminal 40 may include components other than the above components, or may not include a part of the above components. May be good.

(Information processing method)
Next, with reference to FIG. 7, an outline of the processing procedure of the information processing method of the present embodiment will be described. FIG. 7 is a flowchart illustrating the processing procedure of the control method of the present embodiment. The processing of the flowchart of FIG. 7 is realized by executing the information processing program by the CPU of the control unit 21.

First, the information recorded in the care record is acquired (step S101). The control unit 21 functions as a care record acquisition unit, and reads and acquires the information recorded in the care record of the care target person 70 from the database 23. The information recorded in the acquired care record is stored in the RAM of the control unit 21. As will be described later, from the viewpoint of calculating the statistic regarding the work result of the care staff 80 based on the care record, all the care staff 80 of the facility are included as the person in charge, which is sufficient for calculating the statistic. It is preferred to obtain the information recorded in the care records of a number of care recipients 70. The statistic is, for example, the mean value, the minimum value, the standard deviation, and the like.

Next, it is determined whether or not the skill of the care staff satisfies a predetermined level (step S102). The control unit 21 functions as a determination unit, and based on preset rules regarding work and information recorded in the care record, care is performed according to whether or not the information recorded in the care record meets a predetermined standard. Determine if staff skills meet a given level. More specifically, the determination unit determines whether or not the work performed by a specific care staff meets a predetermined standard set by the work rules of the facility for the care recorded in the care record. The specific care staff is any of the plurality of care staff 80s in the facility, which is an arbitrary care staff 80 to be determined whether or not the skill is insufficient. Then, the judgment unit determines that the skills of the specific care staff are not insufficient when the work performed by the specific care staff meets the predetermined criteria, and the above-mentioned work does not meet the predetermined criteria. , Determine that the skills of a particular care staff are inadequate. The judgment department determines that the skill of a specific care staff meets a predetermined level if the skill of a specific care staff is not insufficient, and if the skill of a specific care staff is not insufficient, a specific care staff is specified. Determine that the skills of the care staff do not meet the prescribed level.

For example, when the work of a specific care staff is the input of a care record, the judgment unit determines that the specific care staff inputs the care record from the start time and the end time of the input for the care recorded in the care record. The time is calculated, and it is determined whether or not the calculated time is within a predetermined reference time. The predetermined reference time can be calculated based on the average value of the input time of the care record made by each care staff 80 of the facility for the entire care staff 80 of the facility. Alternatively, the predetermined reference time can be calculated based on the minimum input time for the entire care staff 80 of the facility. The average and minimum values are calculated based on the care records of the care subject 70 stored in the RAM. The predetermined reference time may be, for example, a value obtained by multiplying the above average value by a predetermined coefficient, or a value obtained by adding a predetermined number to the above average value. For example, the predetermined reference time may be a value obtained by multiplying the average value by a coefficient of 1.0 or more, or a value obtained by adding a positive number to the average value.

More specifically, if the average input time for a certain care is 30 seconds and the predetermined coefficient is 1.5 for the entire care staff 80 of the facility, the predetermined reference time is 45 seconds. .. If the input time by a specific care staff is within 45 seconds, the judgment unit determines that the skill of the specific care staff is not insufficient for inputting the care record, and the input time by the specific care staff is 45 seconds. If so, determine that the specific care staff's skills for entering care records are inadequate.

In addition, by calculating a predetermined reference time based on the minimum value of the input time, the difference between a specific care staff and a veteran care staff or an excellent care staff is highlighted, so that a specific care staff is insufficient. You can focus on education for your skills.

Also, when the work of a specific care staff is diaper change (or night visit), the diaper change time (or the number of night visits) is the work rule as in the case of inputting the above care record. It can be determined whether or not it is within the set predetermined reference time (or reference number of times).

In addition, the predetermined standard may be a reference time for the response time for a plurality of tasks. The determination unit determines whether or not the response time for a plurality of tasks performed by a specific care staff is within the above-mentioned reference time. For example, the above-mentioned reference time is a prescribed business time per day, and the care staff 80 is basically required to perform a prescribed number of tasks on average within the prescribed business hours. That is, it is assumed that the care staff 80 having a predetermined level of skill in the entire work can perform a specified number of tasks on average within the prescribed business hours. Therefore, when a specific care staff works beyond the prescribed working hours, that is, works overtime, it is determined that the skills of the specific care staff are insufficient.

When it is determined that the skill of the care staff satisfies a predetermined level (step S102: YES), the control unit 21 ends the process (end).

On the other hand, when it is determined that the skill of the care staff does not satisfy the predetermined level (step S102: NO), the information regarding the determination result is output (step S103). The control unit 21 functions as an output unit, and when the determination unit determines that the work of a specific care staff does not meet a predetermined level, the control unit 21 can be used as information on the determination result regarding the above work, for example, of the specific care staff. Notify the information manager terminal 30 that the skill has not reached a predetermined level.

For example, when the work performed by a specific care staff is the input of a care record, the IT (Information Technology) skill of the specific care staff is insufficient on the display surface of the display unit 33 of the information manager terminal 30. The message is displayed. As a result, the information manager 90 can recognize the lack of skills of the specific care staff, and can educate the specific care staff about the work lacking the skills. The output unit can also notify the care staff terminal 40 of the specific care staff of the lack of skills of the specific care staff. As a result, the specific care staff themselves can recognize that they lack skills before being pointed out by the information manager 90.

If the skills of a specific care staff are insufficient for a plurality of tasks, the judgment unit and the output unit can be configured so that the priority for improving the skills can be presented.

In this case, if the judgment unit does not meet the predetermined criteria corresponding to each task for the plurality of tasks performed by a specific care staff, the degree of deviation between the results of the plurality of tasks and the respective predetermined criteria. Can be configured to calculate each. Further, the judgment unit sets a priority for presenting to the information manager 90 and the like that the skills of the specific care staff have not reached a predetermined level according to the degree of divergence in the multiple tasks of the specific care staff. It can be configured to determine. For example, the priority can be determined so that the greater the degree of divergence, the higher the priority.

For example, the control unit 31 controls the display unit 33 so as to display information on the lack of skills on the display surface according to the priority of a plurality of tasks performed by a specific care staff. As a result, for example, information on the lack of skills of a specific care staff can be displayed on the display surface of the display unit 33 from the top in descending order of priority.

As described above, in the flowchart shown in FIG. 7, the information recorded in the care record is acquired, and the work performed by the specific care staff for the care recorded in the care record is determined by the work rule. Determine if the criteria are met. Then, when it is determined that the work of the specific care staff does not meet the predetermined standard, the skill of the specific care staff does not reach the predetermined level with respect to the above work.

According to the management server 20 of the present embodiment, based on the business rules and the information recorded in the care record, it is determined whether or not the skill of the care staff meets the predetermined standard, and it is determined that the skill does not meet the predetermined standard. If so, the information about the judgment result is output. Therefore, it is possible to notify the lack of skills of care staff.

The present invention is not limited to the above-described embodiments, and various modifications can be made within the scope of the claims.

For example, in the above-described embodiment, the case where the management server 20 functions as an information processing device has been described, but the present invention is not limited to such a case, and the information manager terminal 30 functions as an information processing device. It may be configured.

Further, the information processing program may be provided by a computer-readable recording medium such as a USB memory, a flexible disk, or a CD-ROM, or may be provided online via a network such as the Internet. In this case, the program recorded on the computer-readable recording medium is usually transferred to a memory, storage, or the like and stored. Further, this information processing program may be provided as a single application software, or may be incorporated into the software of each device as a function of the server.

Further, in the embodiment, a part or all of the processing executed by the program may be replaced with hardware such as a circuit and executed.

1 Watching system,
10 detector,
11 Control unit,
12 Communication Department,
13 camera,
14 Care Call Department,
15 Voice input section,
20 management server,
21 Control unit,
22 Communication Department,
23 database,
30 Information manager terminal,
31 Control unit,
32 Communication Department,
33 Display,
34 Input section,
35 Audio input / output unit,
40 Care staff terminal,
41 Control unit,
42 Wireless Communication Department,
43 Display,
44 Input section,
45 Audio input / output unit,
50 networks,
51 access points,
60 beds,
70 Care recipients,
80 care staff.

Claims (13)

The care record acquisition department that acquires the information recorded in the care record,
A judgment unit that determines whether or not the skill of the care staff meets a predetermined level based on the preset rules regarding work and the information recorded in the care record.
Information processing device. The information processing apparatus according to claim 1, further comprising an output unit that outputs information regarding the determination result when the determination unit determines that the predetermined level is not satisfied. The determination unit
The information processing apparatus according to claim 2, wherein when it is determined that the information recorded in the care record does not meet the predetermined criteria, it is determined that the skill of the care staff does not meet the predetermined level in relation to the above-mentioned work. The information processing apparatus according to claim 3, wherein the predetermined standard is calculated based on an average value or a minimum value for the entire care staff as a result of work performed by each care staff. Further having a storage unit for storing the care record,
The information processing device according to claim 3 or 4, wherein the care record is updated when information on care for a care target person is input by a care staff member. The information processing apparatus according to any one of claims 3 to 5, wherein the predetermined standard is a standard regarding the working hours of the care staff or a standard regarding the number of times the care staff works. The predetermined standard is a reference time for the response time for a plurality of tasks.
The determination unit
The information processing according to claim 3, wherein it is determined whether or not the response time for a plurality of tasks performed by the care staff is within the reference time, thereby determining whether or not the predetermined level is satisfied. Device. The determination unit
When a plurality of tasks performed by a specific care staff do not meet the predetermined criteria corresponding to each task, the degree of deviation between the results of the plurality of tasks and each of the predetermined criteria is calculated. Any of claims 2 to 5, which determines the priority in which the output unit outputs that the skill has not reached a predetermined level for the plurality of tasks of the specific care staff according to the degree of the divergence. The information processing apparatus according to item 1. The work is an input to the care record, and the rule is a rule to set an input time per case in the input.
The determination unit
With respect to the care recorded in the care record, it is determined whether or not the input time to the care record by a specific care staff is within the predetermined reference time set by the rule.
The output unit
2. The information processing apparatus according to any one of the following items. The work is the diaper change of the care recipient, and the rule is a rule for setting the change time per case in the diaper change.
The determination unit
It is determined whether or not the diaper change change time by a specific care staff is within the predetermined reference time set by the above rule.
The output unit
2. The information processing apparatus according to any one of the following items. The work is a night visit to visit the room of the care recipient at night, and the rule is a rule to set the number of visits per day in the night visit.
The determination unit
It is determined whether or not the number of night visits by a specific care staff is within the predetermined reference number set in the above rule.
The output unit
Any of claims 2 to 5, wherein when the determination unit determines that the number of times exceeds the predetermined reference number, the determination unit notifies that the skill related to the work of the specific care staff has not reached the predetermined level. The information processing apparatus according to item 1. Step (a) to acquire the information recorded in the care record,
To make the computer execute a process including a step (b) of determining whether or not the skill of the care staff meets a predetermined level based on the preset rules regarding the work and the information recorded in the care record. Information processing program. The information processing program according to claim 12, further comprising step (c) of outputting information regarding the determination result when it is determined in step (b) that the predetermined criteria are not satisfied.

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