WO2019216063A1 - Care support system and information provision method - Google Patents
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- WO2019216063A1 WO2019216063A1 PCT/JP2019/014764 JP2019014764W WO2019216063A1 WO 2019216063 A1 WO2019216063 A1 WO 2019216063A1 JP 2019014764 W JP2019014764 W JP 2019014764W WO 2019216063 A1 WO2019216063 A1 WO 2019216063A1
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Definitions
- the present invention relates to a care support system that supports the daily life of a subject, and an information providing method in the care support system.
- the occurrence of the attention state is notified, and the generation source information such as the room number and the camera-captured video are transmitted.
- the generation source information such as the room number and the camera-captured video
- JP-A-2014-90913 (refer to claims 1 and 8, paragraphs [0025], [0029], [0030], etc.)
- a specific nurse or caregiver (hereinafter referred to as “calling signal such as nurse call”) from a patient or a care recipient (hereinafter also referred to as a target person) It is not desirable to instruct rushing only to a staff member because the work load of a specific staff increases and the work load is uneven among the staff members.
- a call signal notification in response to a call signal notification from a subject person, it is not desirable to give instructions to a staff member who is not in good mood or physical condition because the physical and mental fatigue of the staff member increases.
- an appropriate staff to be handled should be determined by a third party (for example, a director) in consideration of circumstances such as work load and physical condition of each staff. It is desirable. However, if the director has determined the staff to be handled at the time of notification of the calling signal, the staff will be delayed when the decision takes time. In particular, if the subject is in a poor physical condition due to fever or the like, it is predicted that a call signal notification may occur in the future, for example, because the person feels sick after a meal. When it actually occurs, a quicker response (running) is required than when it is steady (when the subject is in good physical condition). In addition, when detection information indicating an abnormality of the target person is notified, a quick response is required as described above.
- the present invention has been made in order to solve the above-described problems, and its purpose is to predict in advance that a notification indicating an abnormality of the subject may occur in the future.
- An object of the present invention is to provide a care support system in which an appropriate staff can quickly respond to the actual notification, and a method of providing information in the care support system.
- a care support system includes a management server, a notification unit that notifies the management server of a signal from a living room of a target person who supports daily life, and a staff who takes care of the target person
- a director terminal that receives an input operation by a director that supervises and supervises a plurality of staff terminals that receive an input operation by an individual staff, and the management server receives the date and time information of the signal output from the notification unit
- An information storage unit that stores and stores at least one of the recorded information related to the care of the target person that is input and output at the staff terminal, and the past reception date and time information related to the target person that is stored in the information storage part Based on at least one of the recorded information in the past and the previous from the notification unit
- a notification prediction unit that predicts the possibility of notification of the signal indicating an abnormality of the target person, and the director terminal when the notification prediction unit predicts that the notification may occur
- a prediction information output unit that outputs prediction information indicating that the notification may occur, and the director terminal displays the prediction information
- the information providing method includes information on past reception date and time when a management server receives a signal notified from a notification unit of a living room of a target person who supports daily life, and individual information Based on at least one of the past record information relating to the care of the subject, which is input at the staff terminal and output to the management server, the signal indicating the subject's abnormality from the notification unit in the future
- a notification prediction step for predicting the possibility of occurrence of notification, and when it is predicted that the notification may occur, the management server directs the director to the director terminal of the director who supervises the staff.
- a prediction information output step for outputting prediction information indicating the possibility of occurrence of notification, and a prediction for displaying the prediction information in the director terminal And a broadcast display step.
- the notification prediction unit of the management server predicts that there is a possibility of notification of a signal indicating the abnormality of the target person from the notification unit
- the notification information is output from the prediction information output unit to the director terminal.
- Prediction information indicating that there is a possibility of And the said prediction information is displayed on the prediction information display part of a director terminal.
- the director pre-selects the appropriate staff to be rushed to the target person's room when the notification is actually (future) based on the displayed prediction information before the notification actually occurs. The decision to do is possible.
- the time is canceled by a waiting time from when the notification is predicted to when the notification is actually generated. Therefore, when the notification is actually generated, it is possible to promptly rush to an appropriate staff and promptly rush to the target person, and the staff can quickly respond.
- the staff refers to workers engaged in medical care, nursing care or nursing (doctors, caregivers (caregivers), nurses, etc.), and the target person supports daily life by the staff. Or it refers to a person (care recipient, patient, etc.) to be cared for. Care refers to taking care of a subject regarding medical care, nursing care or nursing.
- the care support system of the present embodiment is roughly classified into a facility type and a visit type (including a visit medical type, a home care type, and a home care type). Hereinafter, each type of care support system will be described in order.
- FIG. 1 is an explanatory diagram showing a schematic configuration of a facility-type care support system 1 of the present embodiment.
- the care support system 1 is a system for supporting the daily life of a cared person living in a care facility or a patient admitted to a hospital (nurse), and is also referred to as a monitoring system. .
- a monitoring system for detecting the daily life of a cared person living in a care facility or a patient admitted to a hospital (nurse)
- a monitoring system a monitoring system.
- a case where the care support system 1 is constructed in a care facility will be described.
- a staff station 100 and a living room 101 are provided.
- the staff station 100 is a so-called stuffing station for the staff T who supports the lives of residents living in the living room 101.
- the staff station 100 is provided with a management server 100a.
- the management server 100a is communicably connected to a later-described moving body detection unit 10 installed in the living room 101 via the communication line 200, and includes a central processing unit (CPU; Central Processing Unit). .
- the management server 100a uses the communication line 200 to output various types of information (for example, captured images in the living room 101 and resident biometric information (for example, detection information such as vital data indicating a breathing state)). Are received and managed, and the received information is displayed on the display unit 100b 1. In the staff station 100, the staff T looks at the information displayed on the display unit 100b 1 to check the status of the resident.
- the display unit 100b 1 can be configured by a display of a personal computer 100b connected to the management server 100a so as to be able to communicate with the management server 100a. May be configured integrally with the personal computer 100b. It will be described later configuration of the management server 100a capable of implementing the information providing method.
- the communication line 200 includes, for example, a wired LAN (Local Area Network), a wireless LAN, an Internet line, a communication line for mobile phones, and the like.
- the communication line 200 is connected to an access point AP (for example, a beacon) that can communicate with a terminal device that accepts an input operation by the staff T.
- an access point AP for example, a beacon
- FIG. The access point AP is installed in the care facility S corresponding to each room 101, for example.
- the management server 100a determines whether the staff T who owns the staff terminal 300 has approached the access point AP based on the radio field strength between the access point AP and the staff terminal 300, that is, the position of the staff T. Can be recognized.
- the access point AP may be installed in common in the plurality of living rooms 101.
- the staff T Since the staff T owns the staff terminal 300, the staff T operates the staff terminal 300 to obtain various information by accessing the management server 100a, and displays the acquired information on the screen of the staff terminal 300. It is possible to grasp the state of the resident.
- said staff terminal 300 multifunctional portable terminals, such as a tablet and a smart phone, and a notebook-type personal computer can be assumed, for example.
- FIG. 1 only one staff T is illustrated, but when there are a plurality of staff T, each staff T operates its staff terminal 300 to access the management server 100 a, so that each staff T Information can be acquired.
- the care support system 1 of the present embodiment includes a director terminal 400 as a terminal device that receives an input operation by the director D.
- the director terminal 400 is composed of a multifunctional portable terminal such as a tablet or a smartphone, a notebook personal computer, and the like, and is connected to the staff terminal 300 via the communication line 200 so as to be communicable. Yes.
- the director D directs and supervises at least one staff T, that is, instructions and advice regarding the care of the resident and work other than care (for example, replenishing equipment, cleaning the room, etc.).
- a staff T that is, instructions and advice regarding the care of the resident and work other than care (for example, replenishing equipment, cleaning the room, etc.).
- an instructor who gives a call
- the director D operates the director terminal 400 to input information
- the information is transmitted from the director terminal 400 to the staff terminal 300 via the communication line 200.
- the staff T can perform an appropriate operation based on the displayed information.
- the director terminal 400 is also communicably connected to the management server 100a via the communication line 200.
- the director D can operate the director terminal 400 to set and change the operation in the management server 100a.
- FIG. 1 shows a case where two living rooms 101 are provided as an example.
- the living room 101 one bed 102 used by a resident is installed.
- the living room 101 is assumed to be a single-person room, but may be a multi-bed room such as a two-person room or a four-person room. In the case of a multi-bed room, as many beds 102 are installed as there are residents in the living room 101.
- Each room 101 is provided with a call button 103.
- the call button 103 is an operation unit that outputs a call signal for calling the staff T who takes care of the resident in response to an input operation of the resident, and is connected to the communication line 200.
- the call signal is input to the management server 100a via the communication line 200, and a call request (from the management server 100a to the director terminal 400 ( Rushing request) is notified.
- the director D can operate the director terminal 400 to transmit information for instructing rushing to the staff terminal 300 of the staff T who can rush to the resident.
- the resident usually presses the call button 103 when he / she is abnormal and requests the staff T to rush. Accordingly, the call button 103 constitutes a notification unit 104 that notifies a signal (particularly a signal indicating an abnormality of the resident) from the resident's room 101 to the management server 100a.
- abnormality here widely refers to a state (non-steady state) in which the resident's body is different from the stationary state, regardless of whether there is urgency of rushing.
- FIG. 2 is an explanatory diagram schematically showing the inside of the living room 101 in which the moving object detection unit 10 is installed.
- the moving body detection unit 10 is installed on the ceiling portion 101 a of each living room 101 and is communicably connected to a communication line 200.
- the moving body detection unit 10 is installed by the number corresponding to the bed 102 in the living room 101.
- FIG. 3 is a block diagram showing a schematic configuration of the moving object detection unit 10.
- the moving body detection unit 10 is a non-contact sensor that is installed in the resident's living room 101 and detects a resident's state (for example, a physical state) in the resident room 101 without contact with the resident.
- the moving body detection unit 10 detects an abnormality in the resident's state and outputs the information (detection information, detection signal) to the management server 100a. Therefore, similarly to the call button 103 described above, the moving object detection unit 10 also constitutes a notification unit 104 that notifies the management server 100a of a signal (particularly a signal indicating an abnormality of the resident) from the resident's room 101.
- the above “abnormality” includes the resident's actions or conditions that cannot be seen in a steady state, such as falling down from the bed more than a predetermined number of times in a short time in addition to the fall of the resident. It is.
- the moving object detection unit 10 includes an image recognition system 20, a radio wave detection unit 30, and a unit control unit 40. Since the moving body detection unit 10 includes various sensors such as the radio wave detection unit 30 and the optical detection unit 23 described later, it is also called a sensor box.
- the radio wave detection unit 30 is a sensor that detects the state of a resident in the living room 101 by radiating and receiving radio waves.
- the radio wave detection unit 30 includes a radiation unit and a reception unit (not shown), and includes, for example, a microwave Doppler sensor that radiates a microwave of 24 GHz band and receives a reflected wave that is reflected by a resident and is Doppler shifted. Is done. Thereby, the radio wave detection unit 30 can detect the resident's breathing state (respiration rate), sleep state, heart rate, and the like as biometric information (vital data) from the received reflected wave.
- the radio wave detection unit 30 functions as a fine body motion detection unit that detects the fine motion of the resident (subject).
- the radio wave detection unit 30 radiates radio waves (microwaves) and compares the frequency of the radio waves (reflected waves) reflected by the resident with the frequency of the radiated radio waves. It is also possible to detect movement (body movement).
- the radio wave detection unit 30 may be a sensor that detects only one of body movement and minute movement.
- the unit control unit 40 controls the operations of the image recognition system 20 and the radio wave detection unit 30, and performs image processing and signal processing on information obtained from the image recognition system 20 and the radio wave detection unit 30, and results obtained Is a control board that outputs to the management server 100a as information on the status of the resident.
- the unit control unit 40 includes a main control unit 41, an information processing unit 42, an interface unit 43, a storage unit 24, and an image recognition unit 25.
- the storage unit 24 and the image recognition unit 25 are provided in the unit control unit 40 here, but may be provided independently of the unit control unit 40. Details of the storage unit 24 and the image recognition unit 25 will be described later.
- the main control unit 41 is composed of a CPU that controls the operation of each unit in the moving object detection unit 10.
- the information processing unit 42 and the image recognition unit 25 may be configured by the above-described CPU (may be integrated with the main control unit 41), or may be another arithmetic unit or a circuit that performs a specific process. It may be configured.
- the information processing unit 42 performs predetermined processing on information (for example, image data) output from the optical detection unit 23 (to be described later) of the image recognition system 20 and information (for example, data on the respiratory state) output from the radio wave detection unit 30. Signal processing based on the algorithm is performed. Information obtained by the signal processing is used for image recognition in the image recognition system 20 (particularly, the image recognition unit 25).
- the network cable (not shown) of the communication line 200 is electrically connected to the interface unit 43.
- Information on the resident status detected by the moving object detection unit 10 based on images and microwaves is transmitted to the management server 100a via the interface unit 43 and the communication line 200.
- the image recognition system 20 includes an illumination unit 21, an illumination control unit 22, and an optical detection unit 23.
- the illumination unit 21 includes an LED (Light (Emitting Diode) that emits infrared rays (for example, near-infrared light) to enable photographing in the dark, and is located on the ceiling 101a of the living room 101.
- the interior of the living room 101 is illuminated.
- the illumination unit 21 has a plurality of LEDs and illuminates a floor surface 101b (see FIG. 2) in the living room 101 and a wall connecting the ceiling portion 101a and the floor surface 101b.
- the illumination control unit 22 controls illumination (infrared light emission) by the illumination unit 21.
- the optical detection unit 23 is an imaging unit that captures an image of the room 101 under the illumination of the illumination unit 21 and acquires an image.
- the optical detection unit 23 captures an occupant in the room 101 and acquires an infrared image. It is an outside image sensor.
- Information (image data) of the image in the room 101 acquired by the optical detection unit 23 is temporarily stored in the storage unit 24 to be described later, and then stored in the management server 100a based on a transmission request from the management server 100a, for example. Sent.
- the detailed configuration of the optical detection unit 23 is as follows.
- FIG. 4 is a block diagram showing a detailed configuration of the optical detection unit 23.
- the optical detection unit 23 is disposed adjacent to the illumination unit 21 on the ceiling 101a of the living room 101, and acquires an image of an immediately above viewpoint with a visual field direction immediately below by photographing.
- the optical detection unit 23 includes a lens 51, an image sensor 52, an AD (analog / digital) conversion unit 53, an image processing unit 54, and a control calculation unit 55.
- the lens 51 is, for example, a fixed focus lens, and is configured by a general super wide angle lens or fisheye lens.
- a lens having a diagonal angle of view of 150 ° or more can be used. Thereby, it becomes possible to image the inside of the living room 101 from the ceiling 101a toward the floor 101b.
- the imaging element 52 is configured by an image sensor such as a CCD (Charge Coupled Device) or CMOS (Complementary Metal Metal Oxide Semiconductor).
- the image sensor 52 is configured by removing the IR cut filter so that the state of the resident can be detected as an image even in a completely dark environment.
- An output signal from the image sensor 52 is input to the AD conversion unit 53.
- the AD conversion unit 53 receives an analog image signal of an image captured by the image sensor 52 and converts the analog image signal into a digital image signal.
- the digital image signal output from the AD conversion unit 53 is input to the image processing unit 54.
- the image processing unit 54 receives the digital image signal output from the AD conversion unit 53 and executes image processing such as black correction, noise correction, color interpolation, and white balance on the digital image signal. .
- a signal after image processing output from the image processing unit 54 is input to the image recognition unit 25.
- the control calculation unit 55 executes calculations such as AE (Automatic Exposure) related to the control of the image sensor 52 and controls the image sensor 52 such as exposure time and gain. Moreover, the control calculating part 55 performs control while performing calculations, such as a suitable light quantity setting and light distribution setting, with respect to the illumination part 21, as needed.
- the control calculation unit 55 may have the function of the illumination control unit 22 described above.
- the image recognition system 20 described above further includes the storage unit 24 and the image recognition unit 25 described above.
- the storage unit 24 is a memory that stores a control program executed by the unit control unit 40 and various types of information, and includes, for example, a RAM (Random Access Memory), a ROM (Read Only Memory), a nonvolatile memory, and the like.
- the image recognition unit 25 performs image recognition processing on the image data of the image acquired by the optical detection unit 23. More specifically, the image recognizing unit 25 extracts, for example, the contour of the object from the image data after the image processing unit 54 of the optical detection unit 23 executes the image processing, and uses a method such as pattern matching. An image recognition process for recognizing the shape is executed. Thereby, the image recognition part 25 can recognize the state of the resident in the living room 101. As the state of the resident in the living room 101, it can be assumed that the user wakes up, leaves the floor, enters the floor (flooring), falls, or the like. In addition, the image recognizing unit 25 can recognize the shape of the human head by pattern matching or the like. As a result, the number of humans present in the living room 101 (particularly whether there are multiple persons in the living room 101 or not). Can also be detected (understood).
- FIG. 5 is an explanatory diagram showing a schematic configuration of the visit type care support system 1.
- the visit-type care support system 1 installs the moving object detection unit 10 described above in each home (for example, the living room 110) of a person whose health is to be managed, such as a resident or a cared person,
- the communication system 200 is configured to be communicably connected to the management server 100a and the director terminal 400.
- the facility type care support system 1 and the basic system are the same except that the moving object detection unit 10 is installed for each building.
- the general configuration is the same.
- the staff terminal 300 owned by the staff T has a GPS (global positioning system) function.
- the management server 100a can recognize the position of the staff terminal 300 by communicating with the staff terminal 300.
- FIG. 6 is a block diagram showing a detailed configuration of the management server 100a.
- the management server 100a includes a storage unit 501, a notification prediction unit 502, a communication unit 503, and a control unit 504.
- the control unit 504 is configured by a CPU that controls the operation of each unit of the management server 100a.
- the storage unit 501 is composed of, for example, a hard disk, and stores various information transmitted from the moving object detection unit 10 and an operation program executed by the control unit 504. Examples of the various information include daily body temperature, body movement (including movement, number of movements per unit time, amount of movement), minute movement (respiration rate), blood pressure, sleep state, etc. Biological information (vital data), image information acquired by photographing with the optical detection unit 23, an image recognition result with the image recognition unit 25, and the like are included.
- the various types of information may be transmitted from the moving object detection unit 10 to the management server 100a in response to an information transmission request from the management server 100a (for example, the control unit 504), or automatically from the moving object detection unit 10. It may be transmitted to the management server 100a.
- the storage unit 501 stores the reception date / time information of the call signal output from the call button 103 (see FIG. 1) as the operation unit and received by the management server 100a, and is also input by the staff terminal 300 and stored in the management server 100a. It functions as an information storage unit for storing the care record information regarding the care of the resident who has been output.
- the care record information includes, for example, information related to the subject's diet or water intake state or excretion state. As the intake state of the meal, for example, the types (names) of the main meal and the side meal eaten by the subject, the ratio between the amount of the main meal and the side meal, and the like can be considered.
- the water intake state for example, the previous water intake, the daily water intake, the number of daily water intakes, and the like can be considered.
- the excretion state for example, the presence or absence of urination, the amount of stool, the quality of the stool can be considered.
- the care record information when the subject wears a nursing diaper (pad), when the staff T replaces the nursing diaper, the care record information
- the subject's remarks regarding the excretion state may be recorded as care record information as it is.
- the storage unit 501 also functions as a designation information storage unit that stores the staff designation information when the staff designation information is input from the director terminal 400 to the management server 100a.
- the staff designation information is information for designating the staff T to be rushed to the occupant's room 101 when the call signal 103 is actually notified by the operation of the call button 103 from the resident.
- the notification predicting unit 502 includes, for example, a CPU. Based on at least one of the past reception date and time information and the past care record information on the call signal stored in the storage unit 501, It is predicted whether there is a possibility that a call signal notification is generated from the call button 103 by an input operation. For example, for a certain resident, when the number of receptions of today's call signal is three or more times higher than yesterday, or when it is known from the care record information that heat is generated, the notification predicting unit 502 (E.g. after tonight's meal) it can be predicted that a call signal notification may occur.
- the communication unit 503 is a communication interface with the outside and includes a transmission circuit, a reception circuit, a modulation circuit, a demodulation circuit, an antenna, and the like as necessary in addition to the input / output port.
- the notification predicting unit 502 predicts that there is a possibility of notification of the call signal
- the communication unit 503 sends the call signal to the director terminal 400 under the control of the control unit 504. It functions as a prediction information output unit that outputs prediction information indicating that there is a possibility of notification.
- the communication unit 503 also functions as an instruction information output unit. That is, after the notification predicting unit 502 predicts the occurrence of the notification, the communication unit 503 performs control under the control of the control unit 504 when the call signal is actually notified from the call button 103 by the resident's input operation. Then, based on the staff designation information stored in the storage unit 501, the instruction information for instructing rushing is output to the staff terminal 300 of the staff T who should rush to the occupant's room 101.
- FIG. 7 is a block diagram illustrating a detailed configuration of the staff terminal 300.
- the staff terminal 300 includes a storage unit 301, an input unit 302, a display unit 303, a communication unit 304, and a control unit 305.
- the control unit 305 includes a CPU that controls the operation of each unit of the staff terminal 300.
- the storage unit 301 is a memory that stores an operation program executed by the control unit 305 and various kinds of information, and includes, for example, a RAM, a ROM, and a nonvolatile memory.
- the input unit 302 includes a touch panel input device that accepts an input operation by the staff T.
- the display unit 303 is a device that displays various types of information.
- the display unit 303 includes, for example, a liquid crystal display device, and is configured integrally with the input unit 302 described above.
- the display unit 303 constitutes an instruction information display unit that displays the instruction information when instruction information is input from a communication unit 404 (see FIG. 8) described later of the director terminal 400.
- the communication unit 304 is an external communication interface, and includes a transmission circuit, a reception circuit, an antenna, and the like.
- FIG. 8 is a block diagram showing a detailed configuration of the director terminal 400.
- the director terminal 400 includes a storage unit 401, an input unit 402, a display unit 403, a communication unit 404, and a control unit 405.
- the control unit 405 includes a CPU that controls the operation of each unit of the director terminal 400.
- the storage unit 401 is a memory that stores an operation program executed by the control unit 405 and various types of information, and includes, for example, a RAM, a ROM, a nonvolatile memory, a hard disk, and the like.
- the input unit 402 is a device that accepts an input operation by the director D.
- the input unit 402 is configured with a keyboard, a mouse, a touch pad, or the like when the director terminal 400 is configured with a personal computer, and is configured with a touch panel input device when the director terminal 400 is configured with a smartphone or the like.
- the display unit 403 is a device that displays various types of information, and includes, for example, a liquid crystal display device.
- the display unit 403 functions as a prediction information display unit that displays the above-described prediction information output from the communication unit 503 of the management server 100a.
- the communication unit 404 is an external communication interface, and includes a transmission circuit, a reception circuit, an antenna, and the like as necessary in addition to the input / output port.
- FIG. 9 is a flowchart showing a flow of processing by the information providing method.
- the notification predicting unit 502 of the management server 100a uses a call button by a resident's input operation in the future based on at least one of past reception date / time information and past care record information of the call signal stored in the storage unit 501. It is predicted whether or not a call signal notification from 103 may occur (S1; notification prediction step). When it is predicted that there is a possibility of notification in S1 (Yes in S2), the communication unit 503 of the management server 100a controls the director terminal 400 under the control of the control unit 504. Prediction information indicating the possibility of occurrence of notification is output (S3: prediction information output step). If there is no prediction that there is a possibility of notification in S1 (No in S2), the process returns to S1, and the notification prediction unit 502 continues to predict the possibility.
- FIG. 10 shows an example of the display screen of the display unit 403 of the director terminal 400.
- the display unit 403 prompts the director D to specify the staff to be rushed to the occupant's room 101 when the call signal is actually notified. It is.
- the designation of the staff T is output as staff designation information from the director terminal 400 to the management server 100a.
- the designation of the staff T in S5 can be performed as follows, for example.
- the director D operates the director terminal 400 to access the management server 100a, refers to the care record information of each staff T stored in the storage unit 501 of the management server 100a, and records the care log for each staff T.
- the director D can grasp which staff T is performing what level of care (running) for which resident, and therefore selects (designates) the staff T with a low work load based on the result. can do.
- Director D meets each staff T who works on the day directly to grasp the physical condition, or indirectly grasps the physical condition of each staff T through communication from another person, the grasp The staff T can be designated in advance based on the information.
- FIG. 11 shows a display screen example of the display unit 303 of the staff terminal 300.
- the staff T looks at the instruction information on the display unit 303 (“There was a call from the resident A. Please hurry up immediately.”), And if the staff T can immediately rush to the resident's room 101, input The “OK” button on the part 302 is pressed to rush to the resident.
- the staff T is unable to rush immediately, such as when assisting another resident, the “reject” button of the input unit 302 is pressed to return to the director terminal 400, and the director D is re-entered. Ask for judgment.
- the notification predicting unit 502 of the management server 100a may generate a notification of the call signal in the future based on at least one of the reception date / time information of the past call signal and the past care record information. (S1). If it is predicted that a notification may occur, the management server 100a outputs prediction information to the director terminal 400 (S2, S3), and the director terminal 400 displays the prediction information. (S4). In this way, the director D makes a selection (screening) that determines in advance a suitable staff (for example, a staff with a low work load so far) when there is an actual notification based on the displayed prediction information. Is possible. Therefore, even when it takes time for the director D to select the staff T, it is possible to respond quickly compared to the case where the appropriate staff T is selected after the notification is actually received.
- a suitable staff for example, a staff with a low work load so far
- the director D can select an appropriate staff T in advance when it is predicted that a notification may occur (when the resident is known to be in an unsteady state). Therefore, even when the notification of the calling signal is actually made after that, it becomes possible to promptly move the appropriate staff T selected in advance to the resident.
- the staff designation information output from the director terminal 400 is stored in the storage unit 501 of the management server 100a (S6, S7), and when there is an actual notification after the notification occurrence is predicted, the staff designation information is stored.
- instruction information for instructing rushing is output to the staff terminal 300 of the staff T appropriate for rushing (S8, S9).
- the staff terminal 300 displays the instruction information (S10).
- the staff T can immediately rush to the resident's room 101 by looking at the instruction information, and can respond quickly.
- the instruction information is directly output from the management server 100a to the staff terminal 300 (without the director terminal 400 interposed therebetween). The rushing instruction based on this can be performed quickly.
- the storage unit 501 of the management server 100a stores at least one of the past call signal reception date / time information and past care record information regarding the resident, and the notification prediction unit 502 receives the call signal reception date / time. Based on at least one of the information and the care record information, it is predicted that a call signal notification from the call button 103 will be generated in the future by the resident's input operation.
- the prediction method is limited to this. I don't mean.
- the storage unit 501 stores detection information output from the moving object detection unit 10, and the notification prediction unit 502 at least receives notification of a call signal and notification of detection information indicating an abnormality in the future based on the detection information. Presence / absence of the possibility of one occurrence may be predicted. For example, if a resident has broken his stomach and has stood up many times in the past for the toilet, from past detection information (for example, detection information that he has stood up many times in a short time by image recognition) In the future, occurrence of notification of a call signal for requesting toilet assistance and / or generation of notification of detection information that a resident has stood up is sufficiently predicted.
- the management server 100a outputs prediction information to the director terminal 400, and the director terminal 400 causes the director terminal 400 to display the prediction information, so that the director D actually calls based on the displayed prediction information.
- the director terminal 400 causes the director terminal 400 to display the prediction information, so that the director D actually calls based on the displayed prediction information.
- the storage unit 501 outputs the call signal reception date / time information output from the call button 103, the resident care record information input and output from the staff terminal 300, and the moving object detection unit 10. It can be said that at least one of the detected information may be stored. That is, it can be said that the storage unit 501 only needs to store at least one of the reception date information of the signal output from the notification unit 104 and the resident care record information.
- the reception date / time information of the signal includes at least one of the reception date / time information of the call signal related to the resident and the reception date / time information of the detection information output from the moving object detection unit 10.
- the notification predicting unit 502 is based on at least one of the reception date / time information of the past signal (call signal, detection information) and the past care record information regarding the resident stored in the storage unit 501 in the future. It can be said that it is sufficient to predict the possibility of notification of a signal indicating an occupant abnormality from 10.
- FIG. 12 is a block diagram showing another configuration of the management server 100a.
- the management server 100a may have a configuration in which a staff information providing unit 505 is further added to the configuration of FIG.
- a staff information providing unit 505 is further added to the configuration of FIG.
- differences from the configuration of FIG. 6 will be described.
- the staff information providing unit 505 selects a staff T to be rushed to the resident's room 101 from a plurality of candidates when the notification predicting unit 502 predicts that there is a possibility of notification of a call signal. Is provided to the director terminal 400.
- the staff information includes, for example, the number of rushing times and work results for each staff T, the mood or physical condition of the staff T, compatibility with the resident, and the details will be described later.
- the staff information providing unit 505 includes a staff information creating unit 505a and a staff information output unit 505b.
- the staff information creation unit 505a creates the staff information based on the individual information for each staff T input in advance by each staff terminal 300.
- the staff information creation unit 505a is constituted by a CPU, for example.
- the staff information output unit 505b outputs the staff information created by the staff information creation unit 505a to the director terminal 400.
- the staff information output unit 505b is configured by a communication interface, for example.
- the communication interface includes an input / output port, a transmission circuit, a reception circuit, a modulation circuit, a demodulation circuit, an antenna, and the like as necessary.
- the control unit 503 may also serve as the staff information creation unit 505a (CPU).
- FIG. 13 schematically shows an example of staff information.
- the staff information creation unit 505a creates staff information by integrating the individual information for each staff T with all the staffs T.
- the individual information includes information related to at least one of the number of times the staff T has rushed to the occupants of each living room 101 per day and the work performance.
- the rushing for the resident includes both the rushing for the notification of the calling signal from the resident by the operation of the call button 103 and the rushing for the notification of the detection signal indicating the abnormality from the moving body detection unit 10.
- FIG. 13 shows, as an example, a result (staff information) obtained by integrating individual information (information on the number of rushes and work results) for five staffs T1 to T5.
- the above work performance for example, the total number of times of rushing in this month (April in the figure) is used, but it may be the total number of times of rushing in a predetermined period (half year, one year, etc.).
- the staff terminal 300 When each staff T rushes to each resident in the past, the staff terminal 300 operates the input unit 302 (see FIG. 7) to input care record information about the resident. This input information is output from the staff terminal 300 to the management server 100 a and stored in the storage unit 501. Therefore, the staff information creation unit 505a can recognize the number of rushing times and work results of each staff T based on the care record information by accessing the storage unit 501. Staff information can be created by integration.
- FIG. 14 schematically shows another example of staff information.
- the individual information on the individual staff T may include information on the mood or physical condition of the individual staff T.
- each of the staffs T1 to T5 inputs his / her mood or physical condition of the day in five stages by operating the staff terminal 300 according to the input criteria shown in FIG.
- This input information is output from the staff terminal 300 to the management server 100 a and stored in the storage unit 501. Therefore, the staff information creation unit 505a can grasp the input information by accessing the storage unit 501, and create the staff information by integrating the input information among the staffs T.
- FIG. 15 schematically shows still another example of the staff information.
- the individual information of the individual staff T may include information regarding compatibility with the tenant of the individual staff T.
- each of the staff members T1 to T5 operates the staff terminal 300 for an evaluation point (self-evaluation point) indicating compatibility with the resident in accordance with the criteria shown in FIG. Enter.
- This input information is output from the staff terminal 300 to the management server 100 a and stored in the storage unit 501. Therefore, the staff information creation unit 505a grasps the input information (self-evaluation score) by accessing the storage unit 501, calculates the current evaluation score for each staff T1 to T5 from the input information, Staff information can be created by integrating the staff T1 to T5.
- each staff information is shown separately, but each staff information may be further integrated into one staff information.
- the individual information of the staff T includes the work status of each staff T (for example, during assistance with meals, baths or changing clothes), working hours (for example, working for five hours today), working schedule (for example, tomorrow's night work schedule or holidays)
- the staff information creation unit 505a may integrate the individual information among the staffs T to create staff information.
- FIG. 16 is a flowchart showing a flow of processing by the information providing method realized in the care support system 1 including the management server 100a having the configuration shown in FIG.
- the flowchart in FIG. 16 is the same as the flowchart in FIG. 9 except that S3-1 is added after S3 and S4-1 is performed instead of S4.
- S3-1 is added after S3 and S4-1 is performed instead of S4.
- the management server 100a (staff information providing unit 505) provides staff information to the director terminal 400 (S3-1; staff). Information provision process). The provision of the staff information in S3-1 may be performed simultaneously with the output of the prediction information in S3.
- the staff information creation unit 505a refers to the storage unit 501 to grasp the care record information (individual information of the staff T) about the resident, and based on the care record information, FIG.
- the staff information indicated by 13 is created (staff information creating process).
- the staff information output unit 505b outputs the staff information to the director terminal 400 (staff information output step).
- the staff information creation unit 505a also creates the staff information shown in at least one of FIGS. 14 and 15 based on the individual information output from each staff terminal 300 and stored in the storage unit 501, and outputs the staff information.
- the unit 505b may output to the director terminal 400 together with the staff information shown in FIG.
- the display unit 403 of the director terminal 400 displays the staff information together with the prediction information (S4-1; prediction information). Display process).
- the director D can view the displayed staff information, select an appropriate staff T in consideration of the work load and the like, and designate (input) it as staff designation information (S5).
- FIG. 17 shows a display screen example of the display unit 403 of the director terminal 400.
- the staff information shown in FIG. 13 is displayed on the display unit 403, the number of rushes on today (April 3) is the smallest for staff T2, and the work performance in April is relatively small for staff T2.
- D can select the staff T2 by operating the input unit 402 (see FIG. 8) for the purpose of reducing the bias of the work burden among the staff T.
- the director D looks at the displayed staff information and today (April) Staff T1 who is in good condition on 3rd) can be selected.
- the staff information shown in FIG. 15 is provided from the management server 100a to the director terminal 400 and displayed on the display unit 403, the director D looks at the displayed staff information and receives a rush request. It is possible to select a staff T5 that is compatible with the resident (for example, the resident of the room number “103”).
- the staff information providing unit 505 of the management server 100a provides the staff information to the director terminal 400 when it is predicted that a call signal notification may occur in the future (S1, S2). (S3-1). Then, the display unit 403 of the director terminal 400 displays the staff information provided from the staff information providing unit 505 together with the prediction information output in S3 (S4). As a result, the director D can perform screening to see the staff information displayed on the director terminal 400 and select an appropriate staff T to be rushed to the resident's room 101 from among a plurality of candidates.
- the director D selects a staff T with a small number of rushes based on the staff information, selects a staff T that feels good on the day, or selects a staff T that is compatible with the tenant. Can do.
- the selected (designated) staff T is instructed to run (S9), and the appropriate staff T is designated. Can be rushed to the resident.
- the director D does not need to search for or find a judgment material when selecting the staff T, and easily selects an appropriate staff T based on the presented staff information. Is possible.
- the staff information creation unit 505a of the management server 100a creates the staff information described above based on the individual information for each staff input in advance by the individual staff terminals 300 (by integrating the individual information).
- the individual information is highly reliable information input by individual staff T. Therefore, the staff information creation unit 505a creates appropriate staff information as a judgment material when selecting the staff T to be rushed to when an abnormality occurs based on the individual information, and the staff information output unit 505b uses the director terminal. 400 can be provided appropriately.
- the individual information includes information on at least one of the number of times the individual staff T rushes and the work results. Since the number of rushing times and work results accurately represent the burden of past work of each staff T, staff information is created by integrating the number of times of rushing such as each staff T, and the director terminal By providing the information to 400, the director D can select an appropriate staff T that reduces the bias of the work load based on the displayed staff information.
- the management server 100a provides the staff information including the number of rushes to the director terminal 400, and the director D displays the staff information by the display unit 403 of the director terminal 400 displaying the staff information.
- the amount of work (work results) for each staff T can be immediately and easily grasped.
- the director D can determine the salary and allowance according to the number of times of rushing and work results based on the staff information, and can deal with specific staff T who have high work results. It is also possible to give incentives (rewards) according to the workload. This can help solve the dissatisfaction of the staff T who has a high record of work, such as a uniform salary and no motivation.
- the individual information may include information related to the mood or physical condition of the individual staff T.
- the director D looks at the staff information displayed on the display unit 403 of the director terminal 400, and can select the staff T instructing rushing in consideration of the mood or physical condition of the staff T on the day. For example, by selecting a staff T having a good mood or physical condition on the day, an efficient work by the staff T can be expected. On the other hand, by not selecting a staff T with poor mood or physical condition, it is possible to reduce the work burden on the staff T and avoid accumulation of mental and physical fatigue.
- the individual information may include information on compatibility with residents of individual staff T.
- the director D looks at the staff information displayed on the display unit 403 of the director terminal 400, and can select the staff T instructing rushing in consideration of compatibility with the resident.
- the staff T who has good compatibility with the resident is considered to be sufficiently familiar with the care of the resident, and can expect more efficient work than the other staff T.
- FIG. 18 is an explanatory diagram showing another configuration of the care support system 1 of the present embodiment.
- the care support system 1 shown in the figure is exactly the same as the configuration in FIG. 1 except that the notification unit 104 is configured only by the moving body detection unit 10 (by deleting the call button 103).
- the notification unit 104 does not have the call button 103 but has the moving object detection unit 10.
- the same effects as those of the above-described embodiment can be obtained. That is, based on at least one of the past reception date / time information of the detection information output from the moving body detection unit 10 and the past care record information, notification of detection information indicating an abnormality from the moving body detection unit 10 will occur in the future.
- the management server 100a When the possibility is predicted, and it is predicted that the notification is likely to occur, the management server 100a outputs prediction information indicating the possibility of the notification to the director terminal 600, and the director By displaying the prediction information on the terminal 600, it is possible to obtain the same effect as the above-described embodiment.
- FIG. 19 is an explanatory diagram showing still another configuration of the care support system 1 of the present embodiment.
- the care support system 1 shown in the figure is exactly the same as the configuration in FIG. 1 except that the notification unit 104 is configured only by the call button 103 (the moving body detection unit 10 is deleted).
- the notification unit 104 does not include the moving object detection unit 10 and includes the call button 103, the same effects as those of the above-described embodiment can be obtained. That is, based on at least one of the past reception date and time information and past care record information when the management server 100a receives the call signal output from the call button 103, the call signal notification from the call button 103 in the future.
- the management server 100a When the possibility of occurrence of notification is predicted and the possibility of occurrence of notification is predicted, the management server 100a outputs prediction information indicating the possibility of occurrence of notification to the director terminal 600 Then, by displaying the prediction information on the director terminal 600, it is possible to obtain the same effect as the above-described embodiment.
- the care support system 1 is applied to a nursing facility.
- the present invention can be applied to a medical institution such as a hospital or a clinic.
- the care support system directs and supervises the management server, a notification unit that notifies the management server of a signal from the room of the target person who supports daily life, and a staff that takes care of the target person
- a director terminal that accepts an input operation by a director, and a plurality of staff terminals that accept an input operation by individual staff, wherein the management server receives the date and time information of the signal output from the notification unit, and the staff terminal
- the information storage unit that stores and stores at least one of the recorded information related to the care of the subject, and the past received date and time information about the subject and the past stored in the information storage unit Based on at least one of the recorded information, the target person from the notification unit in the future
- a notification prediction unit that predicts the possibility of notification of the signal indicating abnormality, and the notification to the director terminal when the notification prediction unit predicts that the notification may occur
- a prediction information output unit that outputs prediction information indicating that there is a possibility of occurrence of an error
- the director terminal includes a prediction information display unit that
- the notification unit includes a detection unit that is installed in a room of the subject, detects a state of the subject in the room, and outputs detection information as the signal.
- the storage unit stores at least one of the reception date and time information of the past detection information and the past record information, and the notification prediction unit includes the reception date and time information of the past detection information and the past record information. Based on at least one of the above, the possibility of notification of the detection information from the detection unit in the future may be predicted.
- the notification unit includes an operation unit that outputs a call signal for calling a staff in response to an input operation of the subject, and the information storage unit stores a past call signal. At least one of reception date / time information and the past recorded information is stored, and the notification predicting unit detects the detection in the future based on at least one of the reception date / time information of the past call signal and the past recorded information. The possibility of notification of the ringing signal from the unit may be predicted.
- the notification unit is installed in a room of the target person, detects a state of the target person in the room, and outputs detection information as the signal; and the target person An operation unit that outputs a call signal for calling a staff in response to the input operation of the information, and the information storage unit includes the reception date and time information of the past detection information, the past record information, and the past call signal. At least one of the reception date / time information is stored, and the notification prediction unit is based on at least one of the reception date / time information of the past detection information, the past record information, and the reception date / time information of the past call signal. In the future, there is a possibility that at least one of notification of the detection information from the detection unit and notification of the call signal from the detection unit will occur. It may be measured.
- the management server receives from the director terminal staff designation information for designating a staff to be rushed to the living room of the target person when the notification is actually received.
- a staff member to be rushed to the living room of the target person based on the staff designation information when there is the notification after the prediction by the notification prediction section and the prediction information storage section for storing the staff designation information.
- the staff terminal may include an instruction information output unit that outputs instruction information for instructing rushing, and the staff terminal may include an instruction information display unit that displays the instruction information.
- the management server selects, from a plurality of candidates, a staff to be rushed to the living room of the target person when the notification prediction unit predicts that the notification may occur.
- a staff information providing unit that provides the director terminal with staff information to be used as a judgment material for performing, and the prediction information display unit of the director terminal displays the staff information provided from the staff information providing unit. The information may be displayed together with the prediction information.
- the staff information providing unit of the management server includes a staff information creating unit that creates the staff information based on individual information for each staff that is input in advance by each of the staff terminals. You may have the staff information output part which outputs the said staff information created by the staff information creation part to the said director terminal.
- the individual information may include information on at least one of the number of rushing times and work results of individual staff members.
- the individual information may include information on the mood or physical condition of individual staff.
- the individual information may include information on compatibility of the individual staff with the target person.
- the information providing method of the present embodiment is based on past reception date / time information when a signal notified from a notification unit in a living room of a target person who supports daily life is received by the management server, and on each staff terminal
- the notification of the signal indicating the abnormality of the subject from the notification unit is generated based on at least one of the past record information relating to the care of the subject inputted and outputted to the management server
- a prediction information output step for outputting prediction information indicating that there is a possibility, and a prediction information display process for displaying the prediction information in the director terminal. Including the door.
- the notification prediction step detection information output from the detection unit installed in the subject person's room as a signal by detecting the state of the subject person in the room.
- the possibility of notification of the detection information from the detection unit in the future may be predicted based on at least one of the past reception date / time information received at the management server and the past record information.
- the notification prediction step past reception date and time information when the management server receives a call signal for calling a staff, which is output from the operation unit according to the input operation of the target person. Based on at least one of the recorded information in the past, the possibility of notification of the call signal from the operation unit in the future may be predicted.
- the notification prediction step detection information output from the detection unit installed in the subject person's room as a signal by detecting the state of the subject person in the room.
- Past reception date and time information when received by the management server past reception date and time information when the management server receives a call signal for calling a staff, which is output from the operation unit according to the input operation of the target person
- the staff Specified information storing step for storing specified information and after the prediction that the notification may occur, when there is the notification, the subject person should be rushed to the room based on the staff specification information It may further include an instruction information output step of outputting instruction information for instructing rushing to a staff terminal of the staff, and an instruction information display step of displaying the instruction information at the staff terminal.
- staff information serving as a judgment material for selecting a staff to be rushed to the room of the target person from among a plurality of candidates.
- the staff information providing step of providing the director terminal from the management server may be further included.
- the staff information may be displayed together with the prediction information on the director terminal.
- the staff information providing step includes a staff information creating step of creating the staff information based on individual information for each staff input in advance by each staff terminal, and the staff information is the staff information. And a staff information output step of outputting to the director terminal.
- the individual information may include information on at least one of the number of rushing times of individual staff and work results.
- the individual information may include information on the mood or physical condition of the individual staff.
- the individual information may include information on compatibility of the individual staff with the target person.
- the present invention can be used, for example, in a care support system that supports the daily life of a resident in a care facility or a patient in a hospital.
- Motion detection unit (detection unit) 100a Management server 101 Office 103 Call button (operation unit) 104 Notification unit 300 Staff terminal 303 Display unit (instruction information display unit) 400 Director terminal 403 Display section (prediction information display section, staff information display section) 404 Communication unit (instruction information output unit) 501 Storage unit (information storage unit, designated information storage unit) 502 notification prediction unit 503 communication unit (prediction information output unit, instruction information output unit) 505 Staff information providing section 505a Staff information creating section 505b Staff information output section D Director T Staff
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Abstract
According to the present invention, a management server (100a) comprises: a storage part (501) that stores reception date/time information for signals outputted from a notification unit and/or care record information for subjects; a notification prediction part (502) that, on the basis of past reception date/time information and/or past record information, predicts whether there is a possibility of a future notification from the notification unit for a signal that indicates an abnormality in a subject; and a communication part (503) that serves as a prediction information output part that, when the notification prediction part (502) has predicted that there is a possibility of a notification, outputs, to a director terminal, prediction information that indicates that there is a possibility of a notification. The director terminal comprises a prediction information display part that displays the prediction information outputted from the prediction information output part.
Description
本発明は、対象者の日常の生活を支援するケアサポートシステムと、そのケアサポートシステムにおける情報提供方法とに関する。
The present invention relates to a care support system that supports the daily life of a subject, and an information providing method in the care support system.
従来から、病院等の医療機関や介護施設などにおいて、居室内の患者や被介護者の異常を検知して外部に通知するシステムが構築されている。例えば特許文献1のシステムでは、患者がベッドから起き上がったり、ベッド上から居なくなった場合に、各病室の出入口に設置された廊下灯内の状態判断部が、ナースステーションに設置されたナースコール親機、および制御機に対して、注意状態発生信号を出力する。そして、制御機は、注意状態発生信号に含まれるID情報から、関連付けられている看護師情報および携帯端末情報を入手し、読み取った情報をもとに、担当の看護師が携行する携帯端末に対して、注意状態の発生を通知するとともに、病室番号等の発生元情報およびカメラ撮像映像を送信する。これにより、看護師は、ナースステーションにいなくても、患者の注意を要する状態の発生を映像とともに認識でき、看護師は適切な対応をとることが可能となる。
Conventionally, in medical institutions such as hospitals and nursing care facilities, a system has been constructed for detecting abnormalities in patients in a living room and care recipients and notifying them outside. For example, in the system of Patent Document 1, when a patient gets up from a bed or disappears from the bed, the state determination unit in the corridor lamp installed at the entrance of each hospital room is a nurse call parent installed at the nurse station. A warning state generation signal is output to the machine and the controller. Then, the controller obtains the associated nurse information and portable terminal information from the ID information included in the attention state occurrence signal, and based on the read information, the controller transfers the information to the portable terminal carried by the nurse in charge. On the other hand, the occurrence of the attention state is notified, and the generation source information such as the room number and the camera-captured video are transmitted. Thereby, even if the nurse is not at the nurse station, it is possible to recognize the occurrence of the state requiring the attention of the patient together with the video, and the nurse can take an appropriate response.
ところで、医療機関や介護施設などにおいて、患者や被介護者(以下、対象者とも称する)からの駆け付け要求(ナースコールなどの呼出信号の通知)に対して、特定の看護師や介護士(以下、スタッフとも称する)にのみ駆け付けを指示することは、特定のスタッフの作業負担が増大し、各スタッフ間で作業負担に偏りが生じるため、望ましくはない。また、対象者からの呼出信号の通知に対して、気分や体調の優れないスタッフに駆け付けを指示することも、スタッフの心身の疲労が増大するため、望ましいとは言えない。
By the way, in a medical institution or a care facility, a specific nurse or caregiver (hereinafter referred to as “calling signal such as nurse call”) from a patient or a care recipient (hereinafter also referred to as a target person) It is not desirable to instruct rushing only to a staff member because the work load of a specific staff increases and the work load is uneven among the staff members. In addition, in response to a call signal notification from a subject person, it is not desirable to give instructions to a staff member who is not in good mood or physical condition because the physical and mental fatigue of the staff member increases.
そこで、対象者からの呼出信号の通知に対しては、対応すべき適切なスタッフを、各スタッフの作業負担や体調等の事情を考慮して第三者(例えばディレクタ)が決められるようにすることが望ましい。しかし、呼出信号の通知が発生した時点で、対応すべきスタッフをディレクタが決めていたのでは、その決断に時間がかかったときにスタッフの駆け付けが遅れる。特に、発熱などで対象者の体調が悪い場合、例えば食事の後に気分が悪くなるなどの理由で、呼出信号の通知が将来的に発生する可能性があることが予測され、呼出信号の通知が実際に発生したときには、定常時(対象者の体調がよいとき)よりも迅速な対応(駆け付け)が要求される。また、対象者の異常を示す検知情報が通知された場合も、上記と同様に迅速な対応が要求される。
Therefore, for the notification of the call signal from the target person, an appropriate staff to be handled should be determined by a third party (for example, a director) in consideration of circumstances such as work load and physical condition of each staff. It is desirable. However, if the director has determined the staff to be handled at the time of notification of the calling signal, the staff will be delayed when the decision takes time. In particular, if the subject is in a poor physical condition due to fever or the like, it is predicted that a call signal notification may occur in the future, for example, because the person feels sick after a meal. When it actually occurs, a quicker response (running) is required than when it is steady (when the subject is in good physical condition). In addition, when detection information indicating an abnormality of the target person is notified, a quick response is required as described above.
したがって、対象者の異常を示す通知が将来的に発生する可能性があることが事前に予測される場合には、上記通知が実際にあったときに適切なスタッフが迅速に対応できるシステムを構築することが望まれる。しかし、このようなシステムは、特許文献1も含めて未だ提案されていない。
Therefore, if it is predicted in advance that a notification indicating the abnormality of the target person may occur in the future, a system will be constructed that allows appropriate staff to respond promptly when the above notification actually occurs It is desirable to do. However, such a system including Patent Document 1 has not been proposed yet.
本発明は、上記の問題点を解決するためになされたものであり、その目的は、対象者の異常を示す通知が将来的に発生する可能性があることが事前に予測される場合において、実際の上記通知に対して適切なスタッフが迅速に対応することができるケアサポートシステムと、そのケアサポートシステムにおける情報提供方法とを提供することにある。
The present invention has been made in order to solve the above-described problems, and its purpose is to predict in advance that a notification indicating an abnormality of the subject may occur in the future. An object of the present invention is to provide a care support system in which an appropriate staff can quickly respond to the actual notification, and a method of providing information in the care support system.
本発明の一側面に係るケアサポートシステムは、管理サーバーと、日常の生活を支援する対象となる対象者の居室から、前記管理サーバーに信号を通知する通知ユニットと、前記対象者を世話するスタッフを指揮監督するディレクタによる入力操作を受け付けるディレクタ端末と、個々のスタッフによる入力操作を受け付ける複数のスタッフ端末とを含み、前記管理サーバーは、前記通知ユニットから出力される前記信号の受信日時情報、および前記スタッフ端末にて入力され、出力された、前記対象者の世話に関する記録情報の少なくとも一方を記憶する情報記憶部と、前記情報記憶部に記憶された、前記対象者に関する過去の前記受信日時情報および過去の前記記録情報の少なくとも一方に基づいて、将来、前記通知ユニットからの前記対象者の異常を示す前記信号の通知が発生する可能性を予測する通知予測部と、前記通知予測部において前記通知の発生の可能性があると予測された場合に、前記ディレクタ端末に対して、前記通知の発生の可能性があることを示す予測情報を出力する予測情報出力部とを備えており、前記ディレクタ端末は、前記予測情報出力部から出力される前記予測情報を表示する予測情報表示部を備えている。
A care support system according to an aspect of the present invention includes a management server, a notification unit that notifies the management server of a signal from a living room of a target person who supports daily life, and a staff who takes care of the target person A director terminal that receives an input operation by a director that supervises and supervises a plurality of staff terminals that receive an input operation by an individual staff, and the management server receives the date and time information of the signal output from the notification unit, and An information storage unit that stores and stores at least one of the recorded information related to the care of the target person that is input and output at the staff terminal, and the past reception date and time information related to the target person that is stored in the information storage part Based on at least one of the recorded information in the past and the previous from the notification unit A notification prediction unit that predicts the possibility of notification of the signal indicating an abnormality of the target person, and the director terminal when the notification prediction unit predicts that the notification may occur A prediction information output unit that outputs prediction information indicating that the notification may occur, and the director terminal displays the prediction information output from the prediction information output unit. A display unit is provided.
本発明の他の側面に係る情報提供方法は、日常の生活を支援する対象となる対象者の居室の通知ユニットから通知される信号を管理サーバーで受信したときの過去の受信日時情報、および個々のスタッフ端末にて入力されて前記管理サーバーに出力された、前記対象者の世話に関する過去の記録情報の少なくとも一方に基づいて、将来、前記通知ユニットからの前記対象者の異常を示す前記信号の通知が発生する可能性を予測する通知予測工程と、前記通知の発生の可能性があると予測された場合に、前記管理サーバーから、前記スタッフを指揮監督するディレクタのディレクタ端末に対して、前記通知の発生の可能性があることを示す予測情報を出力する予測情報出力工程と、前記ディレクタ端末において、前記予測情報を表示する予測情報表示工程とを含む。
The information providing method according to another aspect of the present invention includes information on past reception date and time when a management server receives a signal notified from a notification unit of a living room of a target person who supports daily life, and individual information Based on at least one of the past record information relating to the care of the subject, which is input at the staff terminal and output to the management server, the signal indicating the subject's abnormality from the notification unit in the future A notification prediction step for predicting the possibility of occurrence of notification, and when it is predicted that the notification may occur, the management server directs the director to the director terminal of the director who supervises the staff. A prediction information output step for outputting prediction information indicating the possibility of occurrence of notification, and a prediction for displaying the prediction information in the director terminal And a broadcast display step.
管理サーバーの通知予測部により、通知ユニットからの対象者の異常を示す信号の通知の発生の可能性があると予測された場合において、予測情報出力部からディレクタ端末に対して、上記通知の発生の可能性があることを示す予測情報が出力される。そして、ディレクタ端末の予測情報表示部に、上記予測情報が表示される。これにより、ディレクタは、表示された予測情報に基づき、実際に(将来的に)通知があった場合に対象者の居室に駆け付けるべき適切なスタッフを、上記通知が実際に発生する前に予め選択する決断が可能となる。このとき、ディレクタによるスタッフの選択に時間がかかるような場合でも、その時間は、上記通知の発生の予測後から実際に通知が発生するまでの待ち時間でキャンセルされる。したがって、実際に上記通知が発生したときには、適切なスタッフに迅速に駆け付け指示を出して、対象者のもとへ迅速に駆け付けさせることが可能となり、上記スタッフによる迅速な対応が可能となる。
When the notification prediction unit of the management server predicts that there is a possibility of notification of a signal indicating the abnormality of the target person from the notification unit, the notification information is output from the prediction information output unit to the director terminal. Prediction information indicating that there is a possibility of And the said prediction information is displayed on the prediction information display part of a director terminal. As a result, the director pre-selects the appropriate staff to be rushed to the target person's room when the notification is actually (future) based on the displayed prediction information before the notification actually occurs. The decision to do is possible. At this time, even if it takes time for the director to select a staff member, the time is canceled by a waiting time from when the notification is predicted to when the notification is actually generated. Therefore, when the notification is actually generated, it is possible to promptly rush to an appropriate staff and promptly rush to the target person, and the staff can quickly respond.
本発明の実施の一形態について、図面に基づいて説明すれば、以下の通りである。なお、本明細書において、スタッフとは、医療、介護または看護に従事する従事者(医師、介護士(介護者)、看護師など)を指し、対象者とは、スタッフによって日常の生活を支援またはケアする対象となる者(被介護者、患者など)を指す。また、ケアとは、医療、介護または看護に関して対象者を世話することを指す。
An embodiment of the present invention will be described below with reference to the drawings. In this specification, the staff refers to workers engaged in medical care, nursing care or nursing (doctors, caregivers (caregivers), nurses, etc.), and the target person supports daily life by the staff. Or it refers to a person (care recipient, patient, etc.) to be cared for. Care refers to taking care of a subject regarding medical care, nursing care or nursing.
本実施形態のケアサポートシステムには、大きく分けて、施設型と、訪問型(訪問医療型、訪問介護型、訪問看護型を含む)とがある。以下、各タイプのケアサポートシステムについて順に説明する。
The care support system of the present embodiment is roughly classified into a facility type and a visit type (including a visit medical type, a home care type, and a home care type). Hereinafter, each type of care support system will be described in order.
〔ケアサポートシステム(施設型)〕
図1は、本実施形態の施設型のケアサポートシステム1の概略の構成を示す説明図である。ケアサポートシステム1は、介護施設に入居している被介護者や、病院に入院している患者(被看護者)の日常の生活を支援するためのシステムであり、見守りシステムとも呼ばれている。ここでは、例として、ケアサポートシステム1が介護施設内で構築されている場合について説明する。 [Care support system (facility type)]
FIG. 1 is an explanatory diagram showing a schematic configuration of a facility-typecare support system 1 of the present embodiment. The care support system 1 is a system for supporting the daily life of a cared person living in a care facility or a patient admitted to a hospital (nurse), and is also referred to as a monitoring system. . Here, as an example, a case where the care support system 1 is constructed in a care facility will be described.
図1は、本実施形態の施設型のケアサポートシステム1の概略の構成を示す説明図である。ケアサポートシステム1は、介護施設に入居している被介護者や、病院に入院している患者(被看護者)の日常の生活を支援するためのシステムであり、見守りシステムとも呼ばれている。ここでは、例として、ケアサポートシステム1が介護施設内で構築されている場合について説明する。 [Care support system (facility type)]
FIG. 1 is an explanatory diagram showing a schematic configuration of a facility-type
介護施設Sには、スタッフステーション100および居室101が設けられている。スタッフステーション100は、居室101に入居している入居者の生活をサポートするスタッフTのいわゆる詰め所である。このスタッフステーション100には、管理サーバー100aが設けられている。管理サーバー100aは、通信回線200を介して、居室101に設置される後述の動体検知ユニット10と通信可能に接続されており、中央演算処理装置(CPU;Central Processing Unit)を含んで構成される。
In the care facility S, a staff station 100 and a living room 101 are provided. The staff station 100 is a so-called stuffing station for the staff T who supports the lives of residents living in the living room 101. The staff station 100 is provided with a management server 100a. The management server 100a is communicably connected to a later-described moving body detection unit 10 installed in the living room 101 via the communication line 200, and includes a central processing unit (CPU; Central Processing Unit). .
管理サーバー100aは、通信回線200を介して、動体検知ユニット10から出力される各種の情報(例えば居室101内の撮影画像や入居者の生体情報(例えば呼吸状態を示すバイタルデータなどの検知情報)を受信して管理するとともに、受信した情報を表示部100b1に表示させる。これにより、スタッフステーション100内では、スタッフTは、表示部100b1に表示された情報を見て、入居者の状態(例えば転倒の有無や呼吸状態)を把握することができる。表示部100b1は、例えば管理サーバー100aと通信可能に接続されるパーソナルコンピュータ100bのディスプレイで構成することができる。なお、管理サーバー100aは、パーソナルコンピュータ100bと一体的に構成されてもよい。なお、本実施形態の情報提供方法を実現し得る管理サーバー100aの構成については後述する。
The management server 100a uses the communication line 200 to output various types of information (for example, captured images in the living room 101 and resident biometric information (for example, detection information such as vital data indicating a breathing state)). Are received and managed, and the received information is displayed on the display unit 100b 1. In the staff station 100, the staff T looks at the information displayed on the display unit 100b 1 to check the status of the resident. For example, the display unit 100b 1 can be configured by a display of a personal computer 100b connected to the management server 100a so as to be able to communicate with the management server 100a. May be configured integrally with the personal computer 100b. It will be described later configuration of the management server 100a capable of implementing the information providing method.
上記の通信回線200は、例えば有線LAN(Local Area Network)、無線LAN、インターネット回線、携帯電話の通信専用回線などを含んで構成される。通信回線200は、スタッフTによる入力操作を受け付ける端末装置と通信可能なアクセスポイントAP(例えばビーコン)と接続されている。なお、スタッフTが所有する上記端末装置のことを、後述するディレクタ端末400と区別するために、スタッフ端末300と記載する。アクセスポイントAPは、例えば各居室101に対応して介護施設S内に設置されている。これにより、管理サーバー100aは、アクセスポイントAPとスタッフ端末300との間の電波強度に基づいて、スタッフ端末300を所有するスタッフTが上記アクセスポイントAPに近づいたかどうか、つまり、スタッフTの位置を認識することができる。なお、アクセスポイントAPは、複数の居室101に共通して設置されていてもよい。
The communication line 200 includes, for example, a wired LAN (Local Area Network), a wireless LAN, an Internet line, a communication line for mobile phones, and the like. The communication line 200 is connected to an access point AP (for example, a beacon) that can communicate with a terminal device that accepts an input operation by the staff T. In addition, in order to distinguish the said terminal device which the staff T owns from the director terminal 400 mentioned later, it describes as the staff terminal 300. FIG. The access point AP is installed in the care facility S corresponding to each room 101, for example. As a result, the management server 100a determines whether the staff T who owns the staff terminal 300 has approached the access point AP based on the radio field strength between the access point AP and the staff terminal 300, that is, the position of the staff T. Can be recognized. The access point AP may be installed in common in the plurality of living rooms 101.
また、スタッフTは、スタッフ端末300を所有しているため、スタッフ端末300を操作することにより、管理サーバー100aにアクセスして種々の情報を取得し、取得した情報をスタッフ端末300の画面に表示させて、入居者の状態を把握することが可能である。なお、上記のスタッフ端末300としては、例えば、タブレットやスマートフォンなどの多機能型携帯端末や、ノート型パーソナルコンピュータを想定することができる。図1では、1人のスタッフTのみを図示しているが、スタッフTが複数人存在する場合、各スタッフTが自身のスタッフ端末300を操作して管理サーバー100aにアクセスすることにより、各自が情報を取得することが可能である。
Since the staff T owns the staff terminal 300, the staff T operates the staff terminal 300 to obtain various information by accessing the management server 100a, and displays the acquired information on the screen of the staff terminal 300. It is possible to grasp the state of the resident. In addition, as said staff terminal 300, multifunctional portable terminals, such as a tablet and a smart phone, and a notebook-type personal computer can be assumed, for example. In FIG. 1, only one staff T is illustrated, but when there are a plurality of staff T, each staff T operates its staff terminal 300 to access the management server 100 a, so that each staff T Information can be acquired.
また、本実施形態のケアサポートシステム1は、ディレクタDによる入力操作を受け付ける端末装置としてのディレクタ端末400を含んでいる。ディレクタ端末400は、スタッフ端末300と同様に、タブレットやスマートフォンなどの多機能型携帯端末、ノート型パーソナルコンピュータなどで構成されており、通信回線200を介してスタッフ端末300と通信可能に接続されている。
Further, the care support system 1 of the present embodiment includes a director terminal 400 as a terminal device that receives an input operation by the director D. As with the staff terminal 300, the director terminal 400 is composed of a multifunctional portable terminal such as a tablet or a smartphone, a notebook personal computer, and the like, and is connected to the staff terminal 300 via the communication line 200 so as to be communicable. Yes.
ここで、ディレクタDとは、少なくとも1人のスタッフTを指揮監督する、つまり、スタッフTに対して、入居者のケアやケア以外の作業(例えば備品補充、部屋の清掃など)に関する指示や助言を与える指示者(監督者)を指し、ケアディレクタとも呼ばれる。ディレクタDがディレクタ端末400を操作して情報を入力すると、その情報がディレクタ端末400から通信回線200を介してスタッフ端末300に送信される。上記情報をスタッフ端末300の画面に表示させることにより、スタッフTは、表示された情報に基づいて適切な作業を行うことができる。
Here, the director D directs and supervises at least one staff T, that is, instructions and advice regarding the care of the resident and work other than care (for example, replenishing equipment, cleaning the room, etc.). Refers to an instructor (supervisor) who gives a call, and is also called a care director. When the director D operates the director terminal 400 to input information, the information is transmitted from the director terminal 400 to the staff terminal 300 via the communication line 200. By displaying the information on the screen of the staff terminal 300, the staff T can perform an appropriate operation based on the displayed information.
また、ディレクタ端末400は、通信回線200を介して管理サーバー100aとも通信可能に接続されている。これにより、ディレクタDは、ディレクタ端末400を操作して、管理サーバー100aにおける動作の設定および変更を行うことが可能となる。
The director terminal 400 is also communicably connected to the management server 100a via the communication line 200. Thus, the director D can operate the director terminal 400 to set and change the operation in the management server 100a.
居室101は、介護施設Sにおいて少なくとも1つ設けられており、図1では例として居室101が2つ設けられている場合を示している。居室101内には、入居者が使用するベッド102が1つ設置されている。なお、居室101として、ここでは1人部屋を想定しているが、2人部屋や4人部屋等の多床室であってもよい。多床室の場合、居室101内で過ごす入居者の数だけ、ベッド102が設置される。
At least one living room 101 is provided in the care facility S, and FIG. 1 shows a case where two living rooms 101 are provided as an example. In the living room 101, one bed 102 used by a resident is installed. Here, the living room 101 is assumed to be a single-person room, but may be a multi-bed room such as a two-person room or a four-person room. In the case of a multi-bed room, as many beds 102 are installed as there are residents in the living room 101.
また、各居室101には、コールボタン103が設置されている。コールボタン103は、入居者の入力操作に応じて、入居者を世話するスタッフTを呼び出すための呼出信号を出力する操作ユニットであり、通信回線200と接続されている。緊急時や必要なときに、入居者がコールボタン103を操作(例えば押圧)すると、上記呼出信号が通信回線200を介して管理サーバー100aに入力され、管理サーバー100aからディレクタ端末400に呼出要求(駆け付け要求)が通知される。これにより、ディレクタDは、ディレクタ端末400を操作して、入居者への駆け付けが可能なスタッフTのスタッフ端末300に、駆け付けを指示する情報を送信することができる。
Each room 101 is provided with a call button 103. The call button 103 is an operation unit that outputs a call signal for calling the staff T who takes care of the resident in response to an input operation of the resident, and is connected to the communication line 200. When an occupant operates (for example, presses) the call button 103 in an emergency or when necessary, the call signal is input to the management server 100a via the communication line 200, and a call request (from the management server 100a to the director terminal 400 ( Rushing request) is notified. As a result, the director D can operate the director terminal 400 to transmit information for instructing rushing to the staff terminal 300 of the staff T who can rush to the resident.
なお、入居者は、通常、自身の異常時にコールボタン103を押圧してスタッフTの駆け付けを要求する。したがって、コールボタン103は、入居者の居室101から管理サーバー100aに信号(特に入居者の異常を示す信号)を通知する通知ユニット104を構成している。なお、ここでの「異常」とは、入居者の身体の状態が定常時とは異なる状態(非定常状態)であることを広く指し、駆け付けの緊急性の有無は問わない。
The resident usually presses the call button 103 when he / she is abnormal and requests the staff T to rush. Accordingly, the call button 103 constitutes a notification unit 104 that notifies a signal (particularly a signal indicating an abnormality of the resident) from the resident's room 101 to the management server 100a. In addition, "abnormality" here widely refers to a state (non-steady state) in which the resident's body is different from the stationary state, regardless of whether there is urgency of rushing.
図2は、動体検知ユニット10が設置された居室101内の様子を模式的に示す説明図である。図1および図2に示すように、動体検知ユニット10は、各居室101の天井部101aに設置され、通信回線200と通信可能に接続されている。なお、居室101内に複数のベッド102が設置されている場合、動体検知ユニット10は、居室101内のベッド102に対応する数だけ設置される。
FIG. 2 is an explanatory diagram schematically showing the inside of the living room 101 in which the moving object detection unit 10 is installed. As shown in FIGS. 1 and 2, the moving body detection unit 10 is installed on the ceiling portion 101 a of each living room 101 and is communicably connected to a communication line 200. In addition, when the some bed 102 is installed in the living room 101, the moving body detection unit 10 is installed by the number corresponding to the bed 102 in the living room 101. FIG.
〔動体検知ユニット〕
次に、動体検知ユニット10について説明する。図3は、動体検知ユニット10の概略の構成を示すブロック図である。動体検知ユニット10は、入居者の居室101内に設置され、居室101内の入居者の状態(例えば身体状態)を入居者とは非接触で検知する非接触センサである。動体検知ユニット10は、入居者の状態の異常を検知して、その情報(検知情報、検知信号)を管理サーバー100aに出力する。したがって、動体検知ユニット10も上記したコールボタン103と同様に、入居者の居室101から管理サーバー100aに信号(特に入居者の異常を示す信号)を通知する通知ユニット104を構成している。なお、上記の「異常」には、入居者の転倒のほか、腹痛が想定される短時間での所定回数以上のベッドからの立ち上がりなど、定常状態では見られない入居者の行動または状態も含まれる。 [Motion detection unit]
Next, the movingbody detection unit 10 will be described. FIG. 3 is a block diagram showing a schematic configuration of the moving object detection unit 10. The moving body detection unit 10 is a non-contact sensor that is installed in the resident's living room 101 and detects a resident's state (for example, a physical state) in the resident room 101 without contact with the resident. The moving body detection unit 10 detects an abnormality in the resident's state and outputs the information (detection information, detection signal) to the management server 100a. Therefore, similarly to the call button 103 described above, the moving object detection unit 10 also constitutes a notification unit 104 that notifies the management server 100a of a signal (particularly a signal indicating an abnormality of the resident) from the resident's room 101. The above “abnormality” includes the resident's actions or conditions that cannot be seen in a steady state, such as falling down from the bed more than a predetermined number of times in a short time in addition to the fall of the resident. It is.
次に、動体検知ユニット10について説明する。図3は、動体検知ユニット10の概略の構成を示すブロック図である。動体検知ユニット10は、入居者の居室101内に設置され、居室101内の入居者の状態(例えば身体状態)を入居者とは非接触で検知する非接触センサである。動体検知ユニット10は、入居者の状態の異常を検知して、その情報(検知情報、検知信号)を管理サーバー100aに出力する。したがって、動体検知ユニット10も上記したコールボタン103と同様に、入居者の居室101から管理サーバー100aに信号(特に入居者の異常を示す信号)を通知する通知ユニット104を構成している。なお、上記の「異常」には、入居者の転倒のほか、腹痛が想定される短時間での所定回数以上のベッドからの立ち上がりなど、定常状態では見られない入居者の行動または状態も含まれる。 [Motion detection unit]
Next, the moving
動体検知ユニット10は、画像認識システム20、電波検出部30およびユニット制御部40を備えている。動体検知ユニット10は、電波検出部30をはじめ、後述する光学検出部23など、種々のセンサを備えていることから、センサボックスとも呼ばれる。
The moving object detection unit 10 includes an image recognition system 20, a radio wave detection unit 30, and a unit control unit 40. Since the moving body detection unit 10 includes various sensors such as the radio wave detection unit 30 and the optical detection unit 23 described later, it is also called a sensor box.
(電波検出部)
電波検出部30は、電波の放射および受信によって、居室101内での入居者の状態を検知するセンサである。電波検出部30は、不図示の放射部および受信部を備えており、例えば24GHz帯のマイクロ波を放射し、入居者にて反射してドップラーシフトした反射波を受信するマイクロ波ドップラーセンサによって構成される。これにより、電波検出部30は、受信した反射波から、入居者の呼吸状態(呼吸数)、睡眠状態、心拍数などを生体情報(バイタルデータ)として検出することができる。 (Radio wave detector)
The radiowave detection unit 30 is a sensor that detects the state of a resident in the living room 101 by radiating and receiving radio waves. The radio wave detection unit 30 includes a radiation unit and a reception unit (not shown), and includes, for example, a microwave Doppler sensor that radiates a microwave of 24 GHz band and receives a reflected wave that is reflected by a resident and is Doppler shifted. Is done. Thereby, the radio wave detection unit 30 can detect the resident's breathing state (respiration rate), sleep state, heart rate, and the like as biometric information (vital data) from the received reflected wave.
電波検出部30は、電波の放射および受信によって、居室101内での入居者の状態を検知するセンサである。電波検出部30は、不図示の放射部および受信部を備えており、例えば24GHz帯のマイクロ波を放射し、入居者にて反射してドップラーシフトした反射波を受信するマイクロ波ドップラーセンサによって構成される。これにより、電波検出部30は、受信した反射波から、入居者の呼吸状態(呼吸数)、睡眠状態、心拍数などを生体情報(バイタルデータ)として検出することができる。 (Radio wave detector)
The radio
なお、入居者が呼吸しているとき(睡眠中も含む)、入居者の呼吸による体の微小な動き(微体動)が生じる。このため、入居者の呼吸状態や睡眠状態を検出することは、入居者の微体動を検出するのと同じである。このことから、電波検出部30は、入居者(被検者)の微体動を検出する微体動検出部として機能しているとも言うことができる。
In addition, when the resident is breathing (including during sleep), minute movement of the body due to the resident's breathing (micro motion) occurs. For this reason, detecting the resident's breathing state and sleep state is the same as detecting the resident's minute movement. From this, it can be said that the radio wave detection unit 30 functions as a fine body motion detection unit that detects the fine motion of the resident (subject).
また、電波検出部30は、電波(マイクロ波)を放射し、入居者にて反射してきた電波(反射波)の周波数と、放射した電波の周波数とを比較することにより、入居者の身体の動き(体動)を検出することもできる。なお、電波検出部30は、体動および微体動のどちらか一方のみを検出するセンサであってもよい。
In addition, the radio wave detection unit 30 radiates radio waves (microwaves) and compares the frequency of the radio waves (reflected waves) reflected by the resident with the frequency of the radiated radio waves. It is also possible to detect movement (body movement). The radio wave detection unit 30 may be a sensor that detects only one of body movement and minute movement.
(ユニット制御部)
ユニット制御部40は、画像認識システム20および電波検出部30の動作を制御するとともに、画像認識システム20および電波検出部30から得た情報に対して画像処理や信号処理を行い、得られた結果を入居者の状態に関する情報として管理サーバー100aに出力する制御基板である。 (Unit control unit)
Theunit control unit 40 controls the operations of the image recognition system 20 and the radio wave detection unit 30, and performs image processing and signal processing on information obtained from the image recognition system 20 and the radio wave detection unit 30, and results obtained Is a control board that outputs to the management server 100a as information on the status of the resident.
ユニット制御部40は、画像認識システム20および電波検出部30の動作を制御するとともに、画像認識システム20および電波検出部30から得た情報に対して画像処理や信号処理を行い、得られた結果を入居者の状態に関する情報として管理サーバー100aに出力する制御基板である。 (Unit control unit)
The
ユニット制御部40は、主制御部41、情報処理部42、インターフェース部43、記憶部24および画像認識部25を備えている。記憶部24および画像認識部25は、ここではユニット制御部40に設けられているが、ユニット制御部40とは独立して設けられていてもよい。なお、記憶部24および画像認識部25の詳細については後述する。
The unit control unit 40 includes a main control unit 41, an information processing unit 42, an interface unit 43, a storage unit 24, and an image recognition unit 25. The storage unit 24 and the image recognition unit 25 are provided in the unit control unit 40 here, but may be provided independently of the unit control unit 40. Details of the storage unit 24 and the image recognition unit 25 will be described later.
主制御部41は、動体検知ユニット10内の各部の動作を制御するCPUで構成されている。情報処理部42および画像認識部25は、上記のCPUで構成されてもよいし(主制御部41と一体化されていてもよいし)、他の演算部や、特定の処理を行う回路で構成されてもよい。
The main control unit 41 is composed of a CPU that controls the operation of each unit in the moving object detection unit 10. The information processing unit 42 and the image recognition unit 25 may be configured by the above-described CPU (may be integrated with the main control unit 41), or may be another arithmetic unit or a circuit that performs a specific process. It may be configured.
情報処理部42は、画像認識システム20の後述する光学検出部23から出力される情報(例えば画像データ)や、電波検出部30から出力される情報(例えば呼吸状態に関するデータ)に対して、所定のアルゴリズムに基づいた信号処理を行う。信号処理によって得られた情報は、画像認識システム20(特に画像認識部25)での画像認識に利用される。
The information processing unit 42 performs predetermined processing on information (for example, image data) output from the optical detection unit 23 (to be described later) of the image recognition system 20 and information (for example, data on the respiratory state) output from the radio wave detection unit 30. Signal processing based on the algorithm is performed. Information obtained by the signal processing is used for image recognition in the image recognition system 20 (particularly, the image recognition unit 25).
インターフェース部43には、通信回線200のネットワークケーブル(不図示)が電気的に接続される。画像やマイクロ波に基づいて動体検知ユニット10が検出した入居者の状態に関する情報は、インターフェース部43および通信回線200を介して管理サーバー100aに送信される。
The network cable (not shown) of the communication line 200 is electrically connected to the interface unit 43. Information on the resident status detected by the moving object detection unit 10 based on images and microwaves is transmitted to the management server 100a via the interface unit 43 and the communication line 200.
(画像認識システム)
画像認識システム20は、照明部21、照明制御部22および光学検出部23を備えている。 (Image recognition system)
Theimage recognition system 20 includes an illumination unit 21, an illumination control unit 22, and an optical detection unit 23.
画像認識システム20は、照明部21、照明制御部22および光学検出部23を備えている。 (Image recognition system)
The
照明部21は、暗闇での撮影を可能にすべく、赤外線(例えば近赤外光)を発光するLED(Light Emitting Diode)を含んで構成されており、居室101の天井部101aに位置して、居室101内を照明する。例えば、照明部21は、複数のLEDを有しており、居室101内の床面101b(図2参照)や、天井部101aと床面101bとをつなぐ壁を照明する。照明部21による照明(赤外線の発光)の制御は、照明制御部22によって行われる。
The illumination unit 21 includes an LED (Light (Emitting Diode) that emits infrared rays (for example, near-infrared light) to enable photographing in the dark, and is located on the ceiling 101a of the living room 101. The interior of the living room 101 is illuminated. For example, the illumination unit 21 has a plurality of LEDs and illuminates a floor surface 101b (see FIG. 2) in the living room 101 and a wall connecting the ceiling portion 101a and the floor surface 101b. The illumination control unit 22 controls illumination (infrared light emission) by the illumination unit 21.
光学検出部23は、照明部21の照明のもとで居室101内を撮影して画像を取得する撮像部であり、特に、居室101内の入居者を撮影して赤外画像を取得する赤外画像センサである。光学検出部23で取得された居室101内の画像の情報(画像データ)は、後述する記憶部24に一時的に記憶された後、例えば管理サーバー100aからの送信要求に基づいて管理サーバー100aに送信される。光学検出部23の詳細な構成は、以下の通りである。
The optical detection unit 23 is an imaging unit that captures an image of the room 101 under the illumination of the illumination unit 21 and acquires an image. In particular, the optical detection unit 23 captures an occupant in the room 101 and acquires an infrared image. It is an outside image sensor. Information (image data) of the image in the room 101 acquired by the optical detection unit 23 is temporarily stored in the storage unit 24 to be described later, and then stored in the management server 100a based on a transmission request from the management server 100a, for example. Sent. The detailed configuration of the optical detection unit 23 is as follows.
図4は、光学検出部23の詳細な構成を示すブロック図である。光学検出部23は、居室101の天井部101aに、照明部21と隣接して配置されており、撮影によって視野方向が直下である直上視点の画像を取得する。この光学検出部23は、レンズ51、撮像素子52、AD(analog/digital)変換部53、画像処理部54および制御演算部55を備えている。
FIG. 4 is a block diagram showing a detailed configuration of the optical detection unit 23. The optical detection unit 23 is disposed adjacent to the illumination unit 21 on the ceiling 101a of the living room 101, and acquires an image of an immediately above viewpoint with a visual field direction immediately below by photographing. The optical detection unit 23 includes a lens 51, an image sensor 52, an AD (analog / digital) conversion unit 53, an image processing unit 54, and a control calculation unit 55.
レンズ51は、例えば固定焦点レンズであり、一般的な超広角レンズや魚眼レンズで構成されている。超広角レンズとしては、対角画角が150°以上のレンズを用いることができる。これにより、天井部101aから床面101bに向かって居室101内を撮影することが可能となる。
The lens 51 is, for example, a fixed focus lens, and is configured by a general super wide angle lens or fisheye lens. As the super wide angle lens, a lens having a diagonal angle of view of 150 ° or more can be used. Thereby, it becomes possible to image the inside of the living room 101 from the ceiling 101a toward the floor 101b.
撮像素子52は、例えばCCD(Charge Coupled Device)やCMOS(Complementary Metal Oxide Semiconductor)といったイメージセンサで構成されている。撮像素子52は、真っ暗な環境でも入居者の状態が画像として検出できるように、IRカットフィルタを除去して構成されている。撮像素子52からの出力信号は、AD変換部53に入力される。
The imaging element 52 is configured by an image sensor such as a CCD (Charge Coupled Device) or CMOS (Complementary Metal Metal Oxide Semiconductor). The image sensor 52 is configured by removing the IR cut filter so that the state of the resident can be detected as an image even in a completely dark environment. An output signal from the image sensor 52 is input to the AD conversion unit 53.
AD変換部53は、撮像素子52によって撮像された画像のアナログの画像信号を受信し、そのアナログの画像信号をデジタルの画像信号に変換する。AD変換部53から出力されるデジタルの画像信号は、画像処理部54に入力される。
The AD conversion unit 53 receives an analog image signal of an image captured by the image sensor 52 and converts the analog image signal into a digital image signal. The digital image signal output from the AD conversion unit 53 is input to the image processing unit 54.
画像処理部54は、AD変換部53から出力されるデジタルの画像信号を受信し、そのデジタルの画像信号に対して、例えば黒補正、ノイズ補正、色補間、ホワイトバランスなどの画像処理を実行する。画像処理部54から出力される画像処理後の信号は、画像認識部25に入力される。
The image processing unit 54 receives the digital image signal output from the AD conversion unit 53 and executes image processing such as black correction, noise correction, color interpolation, and white balance on the digital image signal. . A signal after image processing output from the image processing unit 54 is input to the image recognition unit 25.
制御演算部55は、撮像素子52の制御に関する例えばAE(Automatic Exposure)などの演算を実行するとともに、撮像素子52に対して露光時間やゲインなどの制御を実行する。また、制御演算部55は、必要に応じて、照明部21に対して好適な光量設定や配光設定などの演算を実行するとともに、制御を実行する。なお、制御演算部55に、上述の照明制御部22の機能を持たせるようにしてもよい。
The control calculation unit 55 executes calculations such as AE (Automatic Exposure) related to the control of the image sensor 52 and controls the image sensor 52 such as exposure time and gain. Moreover, the control calculating part 55 performs control while performing calculations, such as a suitable light quantity setting and light distribution setting, with respect to the illumination part 21, as needed. The control calculation unit 55 may have the function of the illumination control unit 22 described above.
上記した画像認識システム20は、さらに、上述した記憶部24および画像認識部25を備えている。
The image recognition system 20 described above further includes the storage unit 24 and the image recognition unit 25 described above.
記憶部24は、ユニット制御部40が実行する制御プログラムや各種の情報を記憶するメモリであり、例えばRAM(Random Access Memory)、ROM(Read Only Memory)、不揮発性メモリなどで構成されている。
The storage unit 24 is a memory that stores a control program executed by the unit control unit 40 and various types of information, and includes, for example, a RAM (Random Access Memory), a ROM (Read Only Memory), a nonvolatile memory, and the like.
画像認識部25は、光学検出部23にて取得された画像の画像データに対して画像認識処理を行う。より具体的には、画像認識部25は、光学検出部23の画像処理部54が画像処理を実行した後の画像データに対して、例えば対象物の輪郭を抽出してパターンマッチング等の手法で形状を認識する画像認識処理を実行する。これにより、画像認識部25は、居室101内にいる入居者の状態を認識することができる。居室101内にいる入居者の状態としては、起床、離床、入床(臥床)、転倒などを想定できる。その他、画像認識部25は、パターンマッチング等によって人間の頭部の形状を認識することができ、これによって、居室101内に存在する人間の数(特に居室101内に複数人が存在するか否か)を検知(把握)することもできる。
The image recognition unit 25 performs image recognition processing on the image data of the image acquired by the optical detection unit 23. More specifically, the image recognizing unit 25 extracts, for example, the contour of the object from the image data after the image processing unit 54 of the optical detection unit 23 executes the image processing, and uses a method such as pattern matching. An image recognition process for recognizing the shape is executed. Thereby, the image recognition part 25 can recognize the state of the resident in the living room 101. As the state of the resident in the living room 101, it can be assumed that the user wakes up, leaves the floor, enters the floor (flooring), falls, or the like. In addition, the image recognizing unit 25 can recognize the shape of the human head by pattern matching or the like. As a result, the number of humans present in the living room 101 (particularly whether there are multiple persons in the living room 101 or not). Can also be detected (understood).
〔ケアサポートシステム(訪問型)〕
図5は、訪問型のケアサポートシステム1の概略の構成を示す説明図である。訪問型のケアサポートシステム1は、入居者や被看護者などの、健康を管理する対象者のそれぞれの自宅(例えば居室110)に上述した動体検知ユニット10を設置し、各動体検知ユニット10を、通信回線200を介して管理サーバー100aおよびディレクタ端末400と通信可能に接続して構成されており、建物ごとに動体検知ユニット10を設置した点を除けば、施設型のケアサポートシステム1と基本的な構成は同じである。 [Care support system (visit type)]
FIG. 5 is an explanatory diagram showing a schematic configuration of the visit typecare support system 1. The visit-type care support system 1 installs the moving object detection unit 10 described above in each home (for example, the living room 110) of a person whose health is to be managed, such as a resident or a cared person, The communication system 200 is configured to be communicably connected to the management server 100a and the director terminal 400. The facility type care support system 1 and the basic system are the same except that the moving object detection unit 10 is installed for each building. The general configuration is the same.
図5は、訪問型のケアサポートシステム1の概略の構成を示す説明図である。訪問型のケアサポートシステム1は、入居者や被看護者などの、健康を管理する対象者のそれぞれの自宅(例えば居室110)に上述した動体検知ユニット10を設置し、各動体検知ユニット10を、通信回線200を介して管理サーバー100aおよびディレクタ端末400と通信可能に接続して構成されており、建物ごとに動体検知ユニット10を設置した点を除けば、施設型のケアサポートシステム1と基本的な構成は同じである。 [Care support system (visit type)]
FIG. 5 is an explanatory diagram showing a schematic configuration of the visit type
訪問型のケアサポートシステム1では、スタッフTが所有するスタッフ端末300は、GPS(global positioning system)機能を有していることが望ましい。この場合、管理サーバー100aは、スタッフ端末300と通信してスタッフ端末300の位置を認識することができる。
In the visit type care support system 1, it is desirable that the staff terminal 300 owned by the staff T has a GPS (global positioning system) function. In this case, the management server 100a can recognize the position of the staff terminal 300 by communicating with the staff terminal 300.
〔管理サーバーの詳細な構成〕
次に、上述した管理サーバー100aの詳細な構成について説明する。なお、以下では、施設型のケアサポートシステム1を例として説明するが、訪問型のケアサポートシステム1でも同様の構成を適用することができる。 [Detailed configuration of the management server]
Next, a detailed configuration of themanagement server 100a described above will be described. In the following, the facility-type care support system 1 will be described as an example, but the same configuration can also be applied to the visit-type care support system 1.
次に、上述した管理サーバー100aの詳細な構成について説明する。なお、以下では、施設型のケアサポートシステム1を例として説明するが、訪問型のケアサポートシステム1でも同様の構成を適用することができる。 [Detailed configuration of the management server]
Next, a detailed configuration of the
図6は、管理サーバー100aの詳細な構成を示すブロック図である。管理サーバー100aは、記憶部501と、通知予測部502と、通信部503と、制御部504とを含んでいる。制御部504は、管理サーバー100aの各部の動作を制御するCPUで構成されている。
FIG. 6 is a block diagram showing a detailed configuration of the management server 100a. The management server 100a includes a storage unit 501, a notification prediction unit 502, a communication unit 503, and a control unit 504. The control unit 504 is configured by a CPU that controls the operation of each unit of the management server 100a.
記憶部501は、例えばハードディスクで構成されており、動体検知ユニット10から送信される各種情報、および制御部504が実行する動作プログラムを記憶している。上記各種情報には、例えば、被介護者の日々の体温、体動(動き、単位時間あたりの動きの回数、動きの量を含む)、微体動(呼吸数)、血圧、睡眠状態などの生体情報(バイタルデータ)や、光学検出部23での撮影によって取得された画像情報および画像認識部25での画像認識結果などが含まれる。なお、上記各種情報は、管理サーバー100a(例えば制御部504)からの情報の送信要求に応じて、動体検知ユニット10から管理サーバー100aに送信されてもよいし、動体検知ユニット10から自動的に管理サーバー100aに送信されてもよい。
The storage unit 501 is composed of, for example, a hard disk, and stores various information transmitted from the moving object detection unit 10 and an operation program executed by the control unit 504. Examples of the various information include daily body temperature, body movement (including movement, number of movements per unit time, amount of movement), minute movement (respiration rate), blood pressure, sleep state, etc. Biological information (vital data), image information acquired by photographing with the optical detection unit 23, an image recognition result with the image recognition unit 25, and the like are included. The various types of information may be transmitted from the moving object detection unit 10 to the management server 100a in response to an information transmission request from the management server 100a (for example, the control unit 504), or automatically from the moving object detection unit 10. It may be transmitted to the management server 100a.
記憶部501は、操作ユニットとしてのコールボタン103(図1参照)から出力されて管理サーバー100aで受信した呼出信号の受信日時情報を記憶するとともに、スタッフ端末300にて入力され、管理サーバー100aに出力された、入居者のケアに関するケア記録情報を記憶する情報記憶部として機能する。ケア記録情報には、例えば対象者の食事もしくは水分の摂取状態、または排泄状態に関する情報が含まれる。食事の摂取状態としては、例えば対象者が食べた主食および副食の種類(名称)、主食量と副食量との比率などを考えることができる。水分の摂取状態としては、例えば、前回の水分摂取量、一日の水分摂取量、一日の水分摂取回数などを考えることができる。排泄状態としては、例えば、排尿の有無、排便量、便質などを考えることができる。なお、排泄状態については、対象者が介護用おむつ(パッド)を装着している場合には、スタッフTが介護用おむつを交換する際にそのおむつ内を目視で確認することで、ケア記録情報として記録することができるが、対象者が介護用おむつを装着していない場合は、排泄状態に関する対象者の発言をそのままケア記録情報として記録すればよい。
The storage unit 501 stores the reception date / time information of the call signal output from the call button 103 (see FIG. 1) as the operation unit and received by the management server 100a, and is also input by the staff terminal 300 and stored in the management server 100a. It functions as an information storage unit for storing the care record information regarding the care of the resident who has been output. The care record information includes, for example, information related to the subject's diet or water intake state or excretion state. As the intake state of the meal, for example, the types (names) of the main meal and the side meal eaten by the subject, the ratio between the amount of the main meal and the side meal, and the like can be considered. As the water intake state, for example, the previous water intake, the daily water intake, the number of daily water intakes, and the like can be considered. As the excretion state, for example, the presence or absence of urination, the amount of stool, the quality of the stool can be considered. In addition, about the excretion state, when the subject wears a nursing diaper (pad), when the staff T replaces the nursing diaper, the care record information However, if the subject does not wear a nursing diaper, the subject's remarks regarding the excretion state may be recorded as care record information as it is.
また、上記の記憶部501は、ディレクタ端末400からスタッフ指定情報が管理サーバー100aに入力された場合に、上記スタッフ指定情報を記憶する指定情報記憶部としても機能する。上記のスタッフ指定情報とは、入居者からコールボタン103の操作によって呼出信号の通知が実際にあったときに入居者の居室101に駆け付けるべきスタッフTを指定する情報である。
The storage unit 501 also functions as a designation information storage unit that stores the staff designation information when the staff designation information is input from the director terminal 400 to the management server 100a. The staff designation information is information for designating the staff T to be rushed to the occupant's room 101 when the call signal 103 is actually notified by the operation of the call button 103 from the resident.
通知予測部502は、例えばCPUで構成されており、記憶部501に記憶された入居者に関する呼出信号の過去の受信日時情報および過去のケア記録情報の少なくとも一方に基づいて、将来、入居者の入力操作によってコールボタン103から呼出信号の通知が発生する可能性があるか否かを予測する。例えば、ある入居者について、本日の呼出信号の受信回数が昨日よりも3回以上多い場合や、発熱していることがケア記録情報から分かっている場合には、通知予測部502は、将来的に(例えば今晩の食事の後に)、呼出信号の通知が発生する可能性があると予測することができる。
The notification predicting unit 502 includes, for example, a CPU. Based on at least one of the past reception date and time information and the past care record information on the call signal stored in the storage unit 501, It is predicted whether there is a possibility that a call signal notification is generated from the call button 103 by an input operation. For example, for a certain resident, when the number of receptions of today's call signal is three or more times higher than yesterday, or when it is known from the care record information that heat is generated, the notification predicting unit 502 (E.g. after tonight's meal) it can be predicted that a call signal notification may occur.
通信部503は、外部との通信インターフェースであり、入出力ポートのほか、必要に応じて送信回路、受信回路、変調回路、復調回路、アンテナなどを含んで構成される。この通信部503は、通知予測部502において、呼出信号の通知の発生の可能性があると予測された場合に、制御部504の制御のもとで、ディレクタ端末400に対して、呼出信号の通知の発生の可能性があることを示す予測情報を出力する予測情報出力部として機能する。
The communication unit 503 is a communication interface with the outside and includes a transmission circuit, a reception circuit, a modulation circuit, a demodulation circuit, an antenna, and the like as necessary in addition to the input / output port. When the notification predicting unit 502 predicts that there is a possibility of notification of the call signal, the communication unit 503 sends the call signal to the director terminal 400 under the control of the control unit 504. It functions as a prediction information output unit that outputs prediction information indicating that there is a possibility of notification.
また、通信部503は、指示情報出力部としても機能する。つまり、通信部503は、通知予測部502による上記通知の発生の予測後、入居者の入力操作によってコールボタン103から呼出信号の通知が実際にあったときに、制御部504の制御のもとで、記憶部501に記憶された上記スタッフ指定情報に基づいて、入居者の居室101に駆け付けるべきスタッフTのスタッフ端末300に、駆け付けを指示する指示情報を出力する。
Further, the communication unit 503 also functions as an instruction information output unit. That is, after the notification predicting unit 502 predicts the occurrence of the notification, the communication unit 503 performs control under the control of the control unit 504 when the call signal is actually notified from the call button 103 by the resident's input operation. Then, based on the staff designation information stored in the storage unit 501, the instruction information for instructing rushing is output to the staff terminal 300 of the staff T who should rush to the occupant's room 101.
〔スタッフ端末の詳細な構成〕
図7は、スタッフ端末300の詳細な構成を示すブロック図である。スタッフ端末300は、記憶部301と、入力部302と、表示部303と、通信部304と、制御部305とを有して構成されている。制御部305は、スタッフ端末300の各部の動作を制御するCPUで構成されている。 [Detailed configuration of staff terminal]
FIG. 7 is a block diagram illustrating a detailed configuration of thestaff terminal 300. The staff terminal 300 includes a storage unit 301, an input unit 302, a display unit 303, a communication unit 304, and a control unit 305. The control unit 305 includes a CPU that controls the operation of each unit of the staff terminal 300.
図7は、スタッフ端末300の詳細な構成を示すブロック図である。スタッフ端末300は、記憶部301と、入力部302と、表示部303と、通信部304と、制御部305とを有して構成されている。制御部305は、スタッフ端末300の各部の動作を制御するCPUで構成されている。 [Detailed configuration of staff terminal]
FIG. 7 is a block diagram illustrating a detailed configuration of the
記憶部301は、制御部305が実行する動作プログラムや各種の情報を記憶するメモリであり、例えばRAM、ROM、不揮発性メモリなどで構成されている。入力部302は、スタッフTによる入力操作を受け付けるタッチパネル入力デバイスで構成されている。表示部303は、各種の情報を表示するデバイスであり、例えば液晶表示装置で構成され、上記の入力部302と一体的に構成されている。この表示部303は、ディレクタ端末400の後述する通信部404(図8参照)から指示情報が入力されたときに、上記指示情報を表示する指示情報表示部を構成している。通信部304は、外部との通信インターフェースであり、送信回路、受信回路、アンテナ等を含んで構成されている。
The storage unit 301 is a memory that stores an operation program executed by the control unit 305 and various kinds of information, and includes, for example, a RAM, a ROM, and a nonvolatile memory. The input unit 302 includes a touch panel input device that accepts an input operation by the staff T. The display unit 303 is a device that displays various types of information. The display unit 303 includes, for example, a liquid crystal display device, and is configured integrally with the input unit 302 described above. The display unit 303 constitutes an instruction information display unit that displays the instruction information when instruction information is input from a communication unit 404 (see FIG. 8) described later of the director terminal 400. The communication unit 304 is an external communication interface, and includes a transmission circuit, a reception circuit, an antenna, and the like.
〔ディレクタ端末の詳細な構成〕
図8は、ディレクタ端末400の詳細な構成を示すブロック図である。ディレクタ端末400は、記憶部401と、入力部402と、表示部403と、通信部404と、制御部405とを有して構成されている。制御部405は、ディレクタ端末400の各部の動作を制御するCPUで構成されている。 [Detailed configuration of director terminal]
FIG. 8 is a block diagram showing a detailed configuration of thedirector terminal 400. The director terminal 400 includes a storage unit 401, an input unit 402, a display unit 403, a communication unit 404, and a control unit 405. The control unit 405 includes a CPU that controls the operation of each unit of the director terminal 400.
図8は、ディレクタ端末400の詳細な構成を示すブロック図である。ディレクタ端末400は、記憶部401と、入力部402と、表示部403と、通信部404と、制御部405とを有して構成されている。制御部405は、ディレクタ端末400の各部の動作を制御するCPUで構成されている。 [Detailed configuration of director terminal]
FIG. 8 is a block diagram showing a detailed configuration of the
記憶部401は、制御部405が実行する動作プログラムや各種の情報を記憶するメモリであり、例えばRAM、ROM、不揮発性メモリ、ハードディスクなどで構成されている。入力部402は、ディレクタDによる入力操作を受け付けるデバイスである。入力部402は、ディレクタ端末400がパーソナルコンピュータで構成される場合、キーボード、マウス、タッチパッドなどで構成され、ディレクタ端末400がスマートフォンなどで構成される場合、タッチパネル入力デバイスで構成される。
The storage unit 401 is a memory that stores an operation program executed by the control unit 405 and various types of information, and includes, for example, a RAM, a ROM, a nonvolatile memory, a hard disk, and the like. The input unit 402 is a device that accepts an input operation by the director D. The input unit 402 is configured with a keyboard, a mouse, a touch pad, or the like when the director terminal 400 is configured with a personal computer, and is configured with a touch panel input device when the director terminal 400 is configured with a smartphone or the like.
表示部403は、各種の情報を表示するデバイスであり、例えば液晶表示装置で構成される。この表示部403は、管理サーバー100aの通信部503から出力される上述の予測情報を表示する予測情報表示部として機能する。通信部404は、外部との通信インターフェースであり、入出力ポートのほか、必要に応じて送信回路、受信回路、アンテナ等を含んで構成されている。
The display unit 403 is a device that displays various types of information, and includes, for example, a liquid crystal display device. The display unit 403 functions as a prediction information display unit that displays the above-described prediction information output from the communication unit 503 of the management server 100a. The communication unit 404 is an external communication interface, and includes a transmission circuit, a reception circuit, an antenna, and the like as necessary in addition to the input / output port.
〔情報提供方法について〕
次に、上記構成のケアサポートシステム1において実現される情報提供方法について説明する。図9は、上記情報提供方法による処理の流れを示すフローチャートである。 [Information provision method]
Next, an information providing method realized in thecare support system 1 having the above configuration will be described. FIG. 9 is a flowchart showing a flow of processing by the information providing method.
次に、上記構成のケアサポートシステム1において実現される情報提供方法について説明する。図9は、上記情報提供方法による処理の流れを示すフローチャートである。 [Information provision method]
Next, an information providing method realized in the
まず、管理サーバー100aの通知予測部502は、記憶部501に記憶された呼出信号の過去の受信日時情報および過去のケア記録情報の少なくとも一方に基づいて、将来、入居者の入力操作によってコールボタン103からの呼出信号の通知が発生する可能性があるか否かを予測する(S1;通知予測工程)。S1にて、通知の発生の可能性があると予測された場合(S2にてYes)、管理サーバー100aの通信部503から、制御部504の制御のもとで、ディレクタ端末400に対して、通知の発生の可能性があることを示す予測情報が出力される(S3;予測情報出力工程)。なお、S1にて、通知の発生の可能性があるとの予測がない場合(S2にてNo)、S1に戻り、通知予測部502は、上記可能性の予測を引き続き行う。
First, the notification predicting unit 502 of the management server 100a uses a call button by a resident's input operation in the future based on at least one of past reception date / time information and past care record information of the call signal stored in the storage unit 501. It is predicted whether or not a call signal notification from 103 may occur (S1; notification prediction step). When it is predicted that there is a possibility of notification in S1 (Yes in S2), the communication unit 503 of the management server 100a controls the director terminal 400 under the control of the control unit 504. Prediction information indicating the possibility of occurrence of notification is output (S3: prediction information output step). If there is no prediction that there is a possibility of notification in S1 (No in S2), the process returns to S1, and the notification prediction unit 502 continues to predict the possibility.
S3にて、管理サーバー100aからディレクタ端末400に対して上記予測情報が出力されると、ディレクタ端末400では、表示部403において、上記予測情報が出力される(S4;予測情報表示工程)。図10は、ディレクタ端末400の表示部403の表示画面の一例を示している。同図では、入居者Aが発熱しており、将来、食事後に気分が悪くなることが推測されるため、呼出信号の通知が発生する可能性が高いことが予測情報として表示されている例を示している。併せて、将来的な通知の発生に備えるため、表示部403において、ディレクタDに対して、呼出信号の通知が実際にあったときに入居者の居室101に駆け付けるべきスタッフを指定する入力が促される。
In S3, when the prediction information is output from the management server 100a to the director terminal 400, the director terminal 400 outputs the prediction information on the display unit 403 (S4; prediction information display step). FIG. 10 shows an example of the display screen of the display unit 403 of the director terminal 400. In this figure, since resident A is feverished and it is estimated that he / she will feel sick after meals in the future, an example is displayed as prediction information that there is a high possibility of notification of a call signal. Show. At the same time, in order to prepare for the occurrence of a future notification, the display unit 403 prompts the director D to specify the staff to be rushed to the occupant's room 101 when the call signal is actually notified. It is.
ディレクタDが上記表示部403を見て、将来駆け付けるべきスタッフTを入力部402の操作によって指定すると(S5)、そのスタッフTの指定がスタッフ指定情報として、ディレクタ端末400から管理サーバー100aに出力される(S6)。なお、S5におけるスタッフTの指定は、例えば以下のようにして行うことができる。ディレクタDがディレクタ端末400を操作して管理サーバー100aにアクセスし、管理サーバー100aの記憶部501に記憶されている各スタッフTのケア記録情報を参照したり、各スタッフTごとのケアに関する記録日誌を参照する。これにより、ディレクタDは、どのスタッフTがどの入居者に対してどの程度のケア(駆け付け)を行っているかを把握できるため、その結果に基づいて、作業負担の少ないスタッフTを選択(指定)することができる。また、ディレクタDが、当日出勤している各スタッフTと直接会って体調を把握している場合や、他人からの連絡によって各スタッフTの体調を間接的に把握している場合は、その把握した情報をもとにスタッフTを予め指定することができる。
When the director D looks at the display unit 403 and designates a staff T to be run in the future by operating the input unit 402 (S5), the designation of the staff T is output as staff designation information from the director terminal 400 to the management server 100a. (S6). The designation of the staff T in S5 can be performed as follows, for example. The director D operates the director terminal 400 to access the management server 100a, refers to the care record information of each staff T stored in the storage unit 501 of the management server 100a, and records the care log for each staff T. Refer to As a result, the director D can grasp which staff T is performing what level of care (running) for which resident, and therefore selects (designates) the staff T with a low work load based on the result. can do. In addition, if Director D meets each staff T who works on the day directly to grasp the physical condition, or indirectly grasps the physical condition of each staff T through communication from another person, the grasp The staff T can be designated in advance based on the information.
S6にて、ディレクタ端末400から管理サーバー100aにスタッフ指定情報が出力されると、そのスタッフ指定情報が記憶部501に記憶される(S7;指定情報記憶工程)。そして、制御部504は、通知予測部502による予測後、入居者の入力操作によってコールボタン103から呼出信号の通知が実際にあったときに(S8にてYes)、上記スタッフ指定情報に基づいて、入居者の居室101に駆け付けるべきスタッフTのスタッフ端末300に、駆け付けを指示する指示情報を通信部503から出力する(S9;指示情報出力工程)。なお、S8にて、上記呼出信号の通知がない場合は、通知があるまで待機する。
In S6, when the staff designation information is output from the director terminal 400 to the management server 100a, the staff designation information is stored in the storage unit 501 (S7; designation information storage step). Then, after the prediction by the notification predicting unit 502, the control unit 504, when the call signal is actually notified from the call button 103 by the resident's input operation (Yes in S8), based on the staff designation information. Instruction information for instructing rushing is output from the communication unit 503 to the staff terminal 300 of the staff T who should rush to the occupant's room 101 (S9: instruction information output step). If there is no notification of the call signal in S8, the process waits until there is a notification.
これにより、スタッフ端末300の表示部303には、上記指示情報が出力される(S10;指示情報表示工程)。図11は、上記スタッフ端末300の表示部303の表示画面例を示している。スタッフTは、表示部303の指示情報(「入居者Aさんから呼出がありました。至急駆け付けてください。」)を見て、すぐに入居者の居室101に駆け付けることができる場合には、入力部302の「了解」ボタンを押圧し、入居者のもとに駆け付けることになる。一方、スタッフTが、他の入居者の介助を行っている場合など、直ちに駆け付けることができない場合は、入力部302の「拒否」ボタンを押圧してディレクタ端末400に返信し、ディレクタDの再判断を仰ぐ。
Thereby, the instruction information is output to the display unit 303 of the staff terminal 300 (S10; instruction information display step). FIG. 11 shows a display screen example of the display unit 303 of the staff terminal 300. The staff T looks at the instruction information on the display unit 303 (“There was a call from the resident A. Please hurry up immediately.”), And if the staff T can immediately rush to the resident's room 101, input The “OK” button on the part 302 is pressed to rush to the resident. On the other hand, when the staff T is unable to rush immediately, such as when assisting another resident, the “reject” button of the input unit 302 is pressed to return to the director terminal 400, and the director D is re-entered. Ask for judgment.
以上のように、管理サーバー100aの通知予測部502は、過去の呼出信号の受信日時情報と過去のケア記録情報との少なくとも一方に基づいて、将来、呼出信号の通知が発生する可能性があるか否かを予測する(S1)。そして、通知の発生の可能性があると予測した場合には、管理サーバー100aからディレクタ端末400に対して予測情報が出力され(S2、S3)、ディレクタ端末400では、上記予測情報が表示される(S4)。これにより、ディレクタDは、表示された上記予測情報に基づき、実際に通知があった場合に駆け付けに適切なスタッフ(例えばこれまでの作業負担の少ないスタッフ)を、前もって決めておく選択(スクリーニング)が可能となる。したがって、たとえディレクタDによるスタッフTの選択に時間がかかるような場合でも、実際に上記通知が来てから適切なスタッフTを選択する場合に比べて、迅速な対応が可能となる。
As described above, the notification predicting unit 502 of the management server 100a may generate a notification of the call signal in the future based on at least one of the reception date / time information of the past call signal and the past care record information. (S1). If it is predicted that a notification may occur, the management server 100a outputs prediction information to the director terminal 400 (S2, S3), and the director terminal 400 displays the prediction information. (S4). In this way, the director D makes a selection (screening) that determines in advance a suitable staff (for example, a staff with a low work load so far) when there is an actual notification based on the displayed prediction information. Is possible. Therefore, even when it takes time for the director D to select the staff T, it is possible to respond quickly compared to the case where the appropriate staff T is selected after the notification is actually received.
つまり、スクリーニングに時間を要するとしても、実際に呼出発生の通知が来るのはその後であるため、スクリーニングの際の時間的なロス(タイムラグ)は、その後の呼出発生の通知までの待ち時間によってキャンセルされる。これにより、スクリーニングの際のタイムラグの影響をほとんど受けることなく、実際に通知が来たときには、前もって選択した適切なスタッフTに迅速に通知して(S8~S10参照)、そのスタッフTが迅速に対応することが可能となる。
In other words, even if screening takes time, the call notification is actually received after that, so the time loss (time lag) during screening is canceled by the waiting time until the subsequent call notification. Is done. As a result, when an actual notification is received without substantially being affected by the time lag at the time of screening, the appropriate staff T selected in advance is promptly notified (see S8 to S10). It becomes possible to respond.
特に、入居者の非定常時(例えば発熱時)には、定常時(例えば平熱時)とは異なり、体調が急激に悪化する可能性があるため、呼出信号の通知の発生に対して迅速に対応することが必要となる。このような場合でも、通知の発生の可能性があると予測された時点で(入居者が非定常な状態であることがわかっている時点で)、ディレクタDが前もって適切なスタッフTを選択できるため、その後に呼出信号の通知が実際にあった場合でも、予め選択した適切なスタッフTを入居者のもとに迅速に駆け付けさせることが可能となる。
In particular, when a resident is in a non-stationary state (for example, when fever is generated), the physical condition may be abruptly deteriorated, unlike in a normal state (for example, during normal heat). It is necessary to respond. Even in such a case, the director D can select an appropriate staff T in advance when it is predicted that a notification may occur (when the resident is known to be in an unsteady state). Therefore, even when the notification of the calling signal is actually made after that, it becomes possible to promptly move the appropriate staff T selected in advance to the resident.
また、例えば、食事や入浴を行う夜間の時間帯においては、食事の介助の希望のため、食事後に気分が悪くなったことの連絡のため、入浴の準備や着替えの用意のため、などの理由で、入居者からの呼出通知が殺到する場合がある。このような場合でも、将来の呼出通知の発生に備えて、ディレクタDが事前に適切なスタッフTを選択しておくことができるため、そのような時間帯であっても(そのような時間帯に呼出通知か来た場合でも)、迅速な対応が可能となる。
Also, for example, during the night time when eating and bathing, because of the desire to assist with meals, to inform you that you feel unwell after eating, to prepare for bathing or to prepare for changing clothes, etc. Therefore, there may be a flood of call notifications from tenants. Even in such a case, since the director D can select an appropriate staff T in advance in preparation for the occurrence of a future call notification, even in such a time zone (such a time zone) Even if a call notification is received), a quick response is possible.
また、管理サーバー100aの記憶部501には、ディレクタ端末400から出力されるスタッフ指定情報が記憶され(S6、S7)、通知発生の予測後に実際に通知があった場合には、上記スタッフ指定情報に基づいて、駆け付けに適切なスタッフTのスタッフ端末300に、駆け付けを指示する指示情報が出力される(S8、S9)。そして、上記スタッフ端末300では、上記指示情報が表示される(S10)。これにより、スタッフTは、上記指示情報を見て、入居者の居室101にすぐに駆け付けることが可能となり、迅速な対応が可能となる。また、呼出信号の通知が実際にあった場合には、管理サーバー100aからスタッフ端末300に対して直接(ディレクタ端末400を間に介在させることなく)指示情報が出力されるため、上記指示情報に基づく駆け付け指示を迅速に行うことができる。
Further, the staff designation information output from the director terminal 400 is stored in the storage unit 501 of the management server 100a (S6, S7), and when there is an actual notification after the notification occurrence is predicted, the staff designation information is stored. Based on the above, instruction information for instructing rushing is output to the staff terminal 300 of the staff T appropriate for rushing (S8, S9). The staff terminal 300 displays the instruction information (S10). As a result, the staff T can immediately rush to the resident's room 101 by looking at the instruction information, and can respond quickly. When the call signal is actually notified, the instruction information is directly output from the management server 100a to the staff terminal 300 (without the director terminal 400 interposed therebetween). The rushing instruction based on this can be performed quickly.
ところで、以上では、管理サーバー100aの記憶部501が、入居者に関する過去の呼出信号の受信日時情報および過去のケア記録情報の少なくとも一方を記憶し、通知予測部502が、上記呼出信号の受信日時情報および上記ケア記録情報の少なくとも一方に基づいて、将来、入居者の入力操作によってコールボタン103からの呼出信号の通知が発生する可能性を予測しているが、予測の仕方はこれに限定されるわけではない。
By the way, in the above, the storage unit 501 of the management server 100a stores at least one of the past call signal reception date / time information and past care record information regarding the resident, and the notification prediction unit 502 receives the call signal reception date / time. Based on at least one of the information and the care record information, it is predicted that a call signal notification from the call button 103 will be generated in the future by the resident's input operation. However, the prediction method is limited to this. I don't mean.
例えば、記憶部501が、動体検知ユニット10から出力される検知情報を記憶し、通知予測部502が、上記検知情報に基づいて、将来、呼出信号の通知および異常を示す検知情報の通知の少なくとも一方が発生する可能性の有無を予測していてもよい。例えば、入居者がお腹を壊しており、トイレのために過去に短時間で何度も立ち上がった場合、過去の検知情報(例えば画像認識によって短時間で何度も立ち上がったという検知情報)から、将来、トイレ介助を要求するための呼出信号の通知の発生および/または入居者が立ち上がったという検知情報の通知の発生が十分に予測される。この場合でも、管理サーバー100aからディレクタ端末400に対して予測情報を出力し、ディレクタ端末400で上記予測情報を表示させることにより、ディレクタDは、表示された上記予測情報に基づいて、実際に呼出信号の通知および/または検知情報の通知があった場合に駆け付けに適切なスタッフTを、前もって決めておく選択が可能となる。
For example, the storage unit 501 stores detection information output from the moving object detection unit 10, and the notification prediction unit 502 at least receives notification of a call signal and notification of detection information indicating an abnormality in the future based on the detection information. Presence / absence of the possibility of one occurrence may be predicted. For example, if a resident has broken his stomach and has stood up many times in the past for the toilet, from past detection information (for example, detection information that he has stood up many times in a short time by image recognition) In the future, occurrence of notification of a call signal for requesting toilet assistance and / or generation of notification of detection information that a resident has stood up is sufficiently predicted. Even in this case, the management server 100a outputs prediction information to the director terminal 400, and the director terminal 400 causes the director terminal 400 to display the prediction information, so that the director D actually calls based on the displayed prediction information. When there is a signal notification and / or detection information notification, it is possible to select a staff T suitable for rushing in advance.
以上より、記憶部501は、コールボタン103から出力される呼出信号の受信日時情報と、スタッフ端末300にて入力され、出力された、入居者のケア記録情報と、動体検知ユニット10から出力される検知情報とのうち、少なくともいずれかを記憶していればよいと言える。つまり、記憶部501は、通知ユニット104から出力される信号の受信日時情報および入居者のケア記録情報の少なくとも一方が記憶されていればよいと言える。このとき、上記信号の受信日時情報には、入居者に関する呼出信号の受信日時情報および動体検知ユニット10から出力される検知情報の受信日時情報の少なくとも一方が含まれる。そして、通知予測部502は、記憶部501に記憶された、入居者に関する過去の信号(呼出信号、検知情報)の受信日時情報および過去のケア記録情報の少なくとも一方に基づいて、将来、通知ユニット10から入居者の異常を示す信号の通知が発生する可能性を予測すればよいと言える。
As described above, the storage unit 501 outputs the call signal reception date / time information output from the call button 103, the resident care record information input and output from the staff terminal 300, and the moving object detection unit 10. It can be said that at least one of the detected information may be stored. That is, it can be said that the storage unit 501 only needs to store at least one of the reception date information of the signal output from the notification unit 104 and the resident care record information. At this time, the reception date / time information of the signal includes at least one of the reception date / time information of the call signal related to the resident and the reception date / time information of the detection information output from the moving object detection unit 10. Then, the notification predicting unit 502 is based on at least one of the reception date / time information of the past signal (call signal, detection information) and the past care record information regarding the resident stored in the storage unit 501 in the future. It can be said that it is sufficient to predict the possibility of notification of a signal indicating an occupant abnormality from 10.
〔管理サーバーの他の構成〕
図12は、管理サーバー100aの他の構成を示すブロック図である。管理サーバー100aは、図6の構成に、スタッフ情報提供部505をさらに加えた構成であってもよい。以下、図6の構成と異なる点について説明する。 [Other configuration of management server]
FIG. 12 is a block diagram showing another configuration of themanagement server 100a. The management server 100a may have a configuration in which a staff information providing unit 505 is further added to the configuration of FIG. Hereinafter, differences from the configuration of FIG. 6 will be described.
図12は、管理サーバー100aの他の構成を示すブロック図である。管理サーバー100aは、図6の構成に、スタッフ情報提供部505をさらに加えた構成であってもよい。以下、図6の構成と異なる点について説明する。 [Other configuration of management server]
FIG. 12 is a block diagram showing another configuration of the
スタッフ情報提供部505は、通知予測部502において、呼出信号の通知の発生の可能性があると予測された場合に、入居者の居室101に駆け付けるべきスタッフTを複数候補の中から選択するための判断材料となるスタッフ情報をディレクタ端末400に提供する。なお、上記のスタッフ情報には、例えば、スタッフTごとの駆け付け回数や作業実績、スタッフTの気分または体調、入居者との相性などが含まれるが、その詳細については後述する。
The staff information providing unit 505 selects a staff T to be rushed to the resident's room 101 from a plurality of candidates when the notification predicting unit 502 predicts that there is a possibility of notification of a call signal. Is provided to the director terminal 400. The staff information includes, for example, the number of rushing times and work results for each staff T, the mood or physical condition of the staff T, compatibility with the resident, and the details will be described later.
上記スタッフ情報提供部505は、スタッフ情報作成部505aと、スタッフ情報出力部505bとを有して構成される。スタッフ情報作成部505aは、個々のスタッフ端末300によって予め入力されるスタッフTごとの個別情報に基づいて、上記スタッフ情報を作成する。このスタッフ情報作成部505aは、例えばCPUで構成されている。スタッフ情報出力部505bは、スタッフ情報作成部505aによって作成されたスタッフ情報をディレクタ端末400に出力する。このスタッフ情報出力部505bは、例えば通信インターフェースで構成される。上記の通信インターフェースは、入出力ポートのほか、必要に応じて送信回路、受信回路、変調回路、復調回路、アンテナなどを含んで構成される。なお、制御部503は、スタッフ情報作成部505a(CPU)を兼ねていてもよい。
The staff information providing unit 505 includes a staff information creating unit 505a and a staff information output unit 505b. The staff information creation unit 505a creates the staff information based on the individual information for each staff T input in advance by each staff terminal 300. The staff information creation unit 505a is constituted by a CPU, for example. The staff information output unit 505b outputs the staff information created by the staff information creation unit 505a to the director terminal 400. The staff information output unit 505b is configured by a communication interface, for example. The communication interface includes an input / output port, a transmission circuit, a reception circuit, a modulation circuit, a demodulation circuit, an antenna, and the like as necessary. Note that the control unit 503 may also serve as the staff information creation unit 505a (CPU).
図13は、スタッフ情報の一例を模式的に示している。スタッフ情報作成部505aは、スタッフTごとの個別情報を全スタッフTで統合することにより、スタッフ情報を作成する。上記の個別情報は、各居室101の入居者に対するスタッフTの1日の駆け付け回数および作業実績の少なくとも一方に関する情報を含む。なお、入居者に対する駆け付けには、コールボタン103の操作による入居者からの呼出信号の通知に対する駆け付けと、動体検知ユニット10からの異常を示す検知信号の通知に対する駆け付けとの両方を含む。図13では、例として、5人のスタッフT1~T5についての個別情報(駆け付け回数および作業実績の情報)を統合した結果(スタッフ情報)を示している。上記の作業実績としては、例えば今月(図では4月)の駆け付け回数の合計としているが、所定期間(半年間、1年間など)での駆け付け回数の合計であればよい。
FIG. 13 schematically shows an example of staff information. The staff information creation unit 505a creates staff information by integrating the individual information for each staff T with all the staffs T. The individual information includes information related to at least one of the number of times the staff T has rushed to the occupants of each living room 101 per day and the work performance. The rushing for the resident includes both the rushing for the notification of the calling signal from the resident by the operation of the call button 103 and the rushing for the notification of the detection signal indicating the abnormality from the moving body detection unit 10. FIG. 13 shows, as an example, a result (staff information) obtained by integrating individual information (information on the number of rushes and work results) for five staffs T1 to T5. As the above work performance, for example, the total number of times of rushing in this month (April in the figure) is used, but it may be the total number of times of rushing in a predetermined period (half year, one year, etc.).
各スタッフTは、過去に各入居者のもとに駆け付けたときに、スタッフ端末300にて入力部302(図7参照)を操作して入居者についてのケア記録情報を入力する。この入力情報は、スタッフ端末300から管理サーバー100aに出力されて、記憶部501に記憶される。したがって、スタッフ情報作成部505aは、記憶部501にアクセスすることで、上記ケア記録情報に基づいて各スタッフTの駆け付け回数および作業実績を認識することができ、認識した情報を各スタッフT間で統合することによってスタッフ情報を作成することができる。
When each staff T rushes to each resident in the past, the staff terminal 300 operates the input unit 302 (see FIG. 7) to input care record information about the resident. This input information is output from the staff terminal 300 to the management server 100 a and stored in the storage unit 501. Therefore, the staff information creation unit 505a can recognize the number of rushing times and work results of each staff T based on the care record information by accessing the storage unit 501. Staff information can be created by integration.
また、図14は、スタッフ情報の他の例を模式的に示している。個々のスタッフTの個別情報は、個々のスタッフTの気分または体調に関する情報を含んでいてもよい。例えば、各スタッフT1~T5は、当日の自分の気分または体調を、スタッフ端末300を操作して同図で示した入力基準にしたがって5段階で入力する。この入力情報は、スタッフ端末300から管理サーバー100aに出力されて、記憶部501に記憶される。したがって、スタッフ情報作成部505aは、記憶部501にアクセスすることで上記入力情報を把握し、上記入力情報を各スタッフT間で統合することによってスタッフ情報を作成することができる。
FIG. 14 schematically shows another example of staff information. The individual information on the individual staff T may include information on the mood or physical condition of the individual staff T. For example, each of the staffs T1 to T5 inputs his / her mood or physical condition of the day in five stages by operating the staff terminal 300 according to the input criteria shown in FIG. This input information is output from the staff terminal 300 to the management server 100 a and stored in the storage unit 501. Therefore, the staff information creation unit 505a can grasp the input information by accessing the storage unit 501, and create the staff information by integrating the input information among the staffs T.
また、図15は、スタッフ情報のさらに他の例を模式的に示している。個々のスタッフTの個別情報は、個々のスタッフTの入居者との相性に関する情報を含んでいてもよい。例えば、各スタッフT1~T5は、前回の入居者に対するケアを行った後、同図に示す基準にしたがって、入居者との相性を示す評価点(自己評価点)を、スタッフ端末300を操作して入力する。この入力情報は、スタッフ端末300から管理サーバー100aに出力されて、記憶部501に記憶される。したがって、スタッフ情報作成部505aは、記憶部501にアクセスすることで上記入力情報(自己評価点)を把握し、上記入力情報から現在の評価点を各スタッフT1~T5ごとに算出し、これを各スタッフT1~T5間で統合することによってスタッフ情報を作成することができる。
FIG. 15 schematically shows still another example of the staff information. The individual information of the individual staff T may include information regarding compatibility with the tenant of the individual staff T. For example, each of the staff members T1 to T5 operates the staff terminal 300 for an evaluation point (self-evaluation point) indicating compatibility with the resident in accordance with the criteria shown in FIG. Enter. This input information is output from the staff terminal 300 to the management server 100 a and stored in the storage unit 501. Therefore, the staff information creation unit 505a grasps the input information (self-evaluation score) by accessing the storage unit 501, calculates the current evaluation score for each staff T1 to T5 from the input information, Staff information can be created by integrating the staff T1 to T5.
なお、図13~図15では、各スタッフ情報を別々に示しているが、各スタッフ情報をさらに統合して1つのスタッフ情報としてもよい。また、スタッフTの個別情報は、個々のスタッフTの作業状況(例えば食事、お風呂または着替えの介助中)、勤務時間(例えば本日5時間勤務)、作業予定(例えば明日は夜勤予定または休みの予定)などの情報を含んでいてもよく、スタッフ情報作成部505aは、これらの個別情報を各スタッフTの間で統合してスタッフ情報を作成してもよい。
In addition, in FIG. 13 to FIG. 15, each staff information is shown separately, but each staff information may be further integrated into one staff information. In addition, the individual information of the staff T includes the work status of each staff T (for example, during assistance with meals, baths or changing clothes), working hours (for example, working for five hours today), working schedule (for example, tomorrow's night work schedule or holidays) The staff information creation unit 505a may integrate the individual information among the staffs T to create staff information.
図16は、図12の構成の管理サーバー100aを備えたケアサポートシステム1において実現される情報提供方法による処理の流れを示すフローチャートである。図16のフローチャートは、S3の後にS3-1が加わり、S4の代わりにS4-1を行う点を除いて、図9のフローチャートと同じである。以下、図9のフローチャートと異なる点について説明する。
FIG. 16 is a flowchart showing a flow of processing by the information providing method realized in the care support system 1 including the management server 100a having the configuration shown in FIG. The flowchart in FIG. 16 is the same as the flowchart in FIG. 9 except that S3-1 is added after S3 and S4-1 is performed instead of S4. Hereinafter, differences from the flowchart of FIG. 9 will be described.
S3にて、管理サーバー100aからディレクタ端末400に対して予測情報を出力した後、管理サーバー100a(スタッフ情報提供部505)は、ディレクタ端末400に対してスタッフ情報を提供する(S3-1;スタッフ情報提供工程)。なお、S3-1でのスタッフ情報の提供は、S3での予測情報の出力と同時に行われてもよい。
In S3, after the prediction information is output from the management server 100a to the director terminal 400, the management server 100a (staff information providing unit 505) provides staff information to the director terminal 400 (S3-1; staff). Information provision process). The provision of the staff information in S3-1 may be performed simultaneously with the output of the prediction information in S3.
S3-1についてより詳しく説明すると、スタッフ情報作成部505aは、記憶部501を参照して上記入居者についてのケア記録情報(スタッフTの個別情報)を把握し、そのケア記録情報に基づいて図13で示したスタッフ情報を作成する(スタッフ情報作成工程)。そして、スタッフ情報出力部505bが上記スタッフ情報をディレクタ端末400に出力する(スタッフ情報出力工程)。なお、スタッフ情報作成部505aは、各スタッフ端末300から出力され、記憶部501に記憶された個別情報に基づいて、図14および図15の少なくとも一方で示したスタッフ情報も作成し、スタッフ情報出力部505bが、図13で示したスタッフ情報と併せてディレクタ端末400に出力してもよい。
To explain S3-1 in more detail, the staff information creation unit 505a refers to the storage unit 501 to grasp the care record information (individual information of the staff T) about the resident, and based on the care record information, FIG. The staff information indicated by 13 is created (staff information creating process). Then, the staff information output unit 505b outputs the staff information to the director terminal 400 (staff information output step). Note that the staff information creation unit 505a also creates the staff information shown in at least one of FIGS. 14 and 15 based on the individual information output from each staff terminal 300 and stored in the storage unit 501, and outputs the staff information. The unit 505b may output to the director terminal 400 together with the staff information shown in FIG.
このように、管理サーバー100aからディレクタ端末400にスタッフ情報が提供されると、ディレクタ端末400の表示部403は、上記の予測情報と併せて、上記スタッフ情報を表示する(S4-1;予測情報表示工程)。これにより、ディレクタDは、表示されたスタッフ情報を見て、作業負担等を考慮して適切なスタッフTを選択し、スタッフ指定情報として指定(入力)することが可能となる(S5)。例えば、図17は、ディレクタ端末400の表示部403の表示画面例を示している。図13で示したスタッフ情報が表示部403に表示された場合、本日(4月3日)における駆け付け回数は、スタッフT2が最も少なく、4月度の作業実績もスタッフT2が比較的少ないため、ディレクタDは、各スタッフT間の作業負担の偏りを減らす目的で、入力部402(図8参照)を操作してスタッフT2を選択することができる。
As described above, when staff information is provided from the management server 100a to the director terminal 400, the display unit 403 of the director terminal 400 displays the staff information together with the prediction information (S4-1; prediction information). Display process). As a result, the director D can view the displayed staff information, select an appropriate staff T in consideration of the work load and the like, and designate (input) it as staff designation information (S5). For example, FIG. 17 shows a display screen example of the display unit 403 of the director terminal 400. When the staff information shown in FIG. 13 is displayed on the display unit 403, the number of rushes on today (April 3) is the smallest for staff T2, and the work performance in April is relatively small for staff T2. D can select the staff T2 by operating the input unit 402 (see FIG. 8) for the purpose of reducing the bias of the work burden among the staff T.
また、例えば、図14で示したスタッフ情報が、管理サーバー100aからディレクタ端末400に提供されて表示部403で表示された場合、ディレクタDは、表示されたスタッフ情報を見て、本日(4月3日)の体調が非常に良いスタッフT1を選択することができる。さらに、例えば、図15で示したスタッフ情報が、管理サーバー100aからディレクタ端末400に提供されて表示部403で表示された場合、ディレクタDは、表示されたスタッフ情報を見て、駆け付け要求のあった入居者(例えば居室番号「103」の入居者とする)との相性の良いスタッフT5を選択することができる。
For example, when the staff information shown in FIG. 14 is provided from the management server 100a to the director terminal 400 and displayed on the display unit 403, the director D looks at the displayed staff information and today (April) Staff T1 who is in good condition on 3rd) can be selected. Further, for example, when the staff information shown in FIG. 15 is provided from the management server 100a to the director terminal 400 and displayed on the display unit 403, the director D looks at the displayed staff information and receives a rush request. It is possible to select a staff T5 that is compatible with the resident (for example, the resident of the room number “103”).
以上のように、管理サーバー100aのスタッフ情報提供部505は、将来、呼出信号の通知の発生の可能性があると予測された場合に(S1、S2)、スタッフ情報をディレクタ端末400に提供する(S3-1)。そして、ディレクタ端末400の表示部403は、スタッフ情報提供部505から提供されるスタッフ情報を、S3で出力された予測情報と併せて表示する(S4)。これにより、ディレクタDは、ディレクタ端末400に表示されたスタッフ情報を見て、入居者の居室101に駆け付けるべき適切なスタッフTを複数候補の中から選択するスクリーニングを行うことができる。つまり、ディレクタDは、スタッフ情報に基づいて、駆け付け回数の少ないスタッフTを選択したり、当日の気分の優れているスタッフTを選択したり、入居者との相性のよいスタッフTを選択することができる。このようなスクリーニングによって適切なスタッフTを指定することにより、その後、呼出信号の通知が実際に発生した場合でも、選択(指定)したスタッフTに駆け付けを指示して(S9)、適切なスタッフTを入居者のもとに駆け付けさせることができる。また、上記スタッフ情報の提示により、ディレクタDは、スタッフTの選択の際の判断材料を自分で探したり見つける必要がなく、提示されたスタッフ情報に基づいて適切なスタッフTを容易に選択することが可能となる。
As described above, the staff information providing unit 505 of the management server 100a provides the staff information to the director terminal 400 when it is predicted that a call signal notification may occur in the future (S1, S2). (S3-1). Then, the display unit 403 of the director terminal 400 displays the staff information provided from the staff information providing unit 505 together with the prediction information output in S3 (S4). As a result, the director D can perform screening to see the staff information displayed on the director terminal 400 and select an appropriate staff T to be rushed to the resident's room 101 from among a plurality of candidates. That is, the director D selects a staff T with a small number of rushes based on the staff information, selects a staff T that feels good on the day, or selects a staff T that is compatible with the tenant. Can do. By designating an appropriate staff T through such screening, even when a call signal notification is actually generated, the selected (designated) staff T is instructed to run (S9), and the appropriate staff T is designated. Can be rushed to the resident. In addition, by presenting the staff information, the director D does not need to search for or find a judgment material when selecting the staff T, and easily selects an appropriate staff T based on the presented staff information. Is possible.
また、管理サーバー100aのスタッフ情報作成部505aは、個々のスタッフ端末300によって予め入力されるスタッフごとの個別情報に基づいて(各個別情報を統合して)、上記のスタッフ情報を作成する。上記個別情報は、個々のスタッフTによって入力される信頼性の高い情報である。したがって、スタッフ情報作成部505aは、上記個別情報に基づいて、異常発生時等に駆け付けるべきスタッフTを選択する際の判断材料として適切なスタッフ情報を作成して、スタッフ情報出力部505bによってディレクタ端末400に適切に提供することができる。
In addition, the staff information creation unit 505a of the management server 100a creates the staff information described above based on the individual information for each staff input in advance by the individual staff terminals 300 (by integrating the individual information). The individual information is highly reliable information input by individual staff T. Therefore, the staff information creation unit 505a creates appropriate staff information as a judgment material when selecting the staff T to be rushed to when an abnormality occurs based on the individual information, and the staff information output unit 505b uses the director terminal. 400 can be provided appropriately.
また、上記の個別情報は、個々のスタッフTの駆け付け回数および作業実績の少なくとも一方に関する情報を含む。駆け付け回数および作業実績は、各スタッフTの過去の作業の負担度を的確に表すものであるため、このような各自の駆け付け回数等を全スタッフTで統合してスタッフ情報を作成し、ディレクタ端末400に提供することにより、ディレクタDは、表示される上記スタッフ情報に基づいて、作業負担の偏りが減るような適切なスタッフTの選択が可能となる。
Further, the individual information includes information on at least one of the number of times the individual staff T rushes and the work results. Since the number of rushing times and work results accurately represent the burden of past work of each staff T, staff information is created by integrating the number of times of rushing such as each staff T, and the director terminal By providing the information to 400, the director D can select an appropriate staff T that reduces the bias of the work load based on the displayed staff information.
また、管理サーバー100aからディレクタ端末400に対して、駆け付け回数等を含む上記スタッフ情報を提供し、ディレクタ端末400の表示部403が上記スタッフ情報を表示することにより、ディレクタDは、表示された上記スタッフ情報を見て、各スタッフTごとの仕事量(作業実績)を直ちにかつ容易に把握することができる。各スタッフT間での作業負担の偏りを減らすように各スタッフTの作業の割り振り(駆け付けの指定)を行う中でも、スタッフTの勤務状況等により、結果的に、駆け付け回数や作業実績に差が生じてしまう場合がある。このような場合には、ディレクタDは、上記スタッフ情報に基づいて、駆け付け回数や作業実績に応じた給料や手当を決めて対応することが可能となり、作業実績の高かった特定のスタッフTに対しては、仕事量に応じたインセンティブ(報奨金)を与えることも可能となる。このことは、給料が一律でモチベーションが上がらないなどの、作業実績の高いスタッフTの不満を解消する一助となり得る。
Further, the management server 100a provides the staff information including the number of rushes to the director terminal 400, and the director D displays the staff information by the display unit 403 of the director terminal 400 displaying the staff information. By looking at the staff information, the amount of work (work results) for each staff T can be immediately and easily grasped. Even though the work assignments (designation of rushing) of each staff T are performed so as to reduce the uneven work load among the staff T, there is a difference in the number of times of rushing and work results depending on the working status of the staff T. May occur. In such a case, the director D can determine the salary and allowance according to the number of times of rushing and work results based on the staff information, and can deal with specific staff T who have high work results. It is also possible to give incentives (rewards) according to the workload. This can help solve the dissatisfaction of the staff T who has a high record of work, such as a uniform salary and no motivation.
また、上記の個別情報が、図14で示したように、個々のスタッフTの気分または体調に関する情報を含んでいてもよい。この場合、ディレクタDは、ディレクタ端末400の表示部403に表示されたスタッフ情報を見て、当日のスタッフTの気分または体調を考慮して、駆け付けを指示するスタッフTを選択することができる。例えば、当日の気分または体調の優れたスタッフTを選択することにより、このスタッフTによる効率の良い作業を期待できる。一方、気分または体調の優れないスタッフTを選択しないことで、このスタッフTについての作業負担を低減し、心身の疲労の蓄積を回避することが可能となる。
Further, as shown in FIG. 14, the individual information may include information related to the mood or physical condition of the individual staff T. In this case, the director D looks at the staff information displayed on the display unit 403 of the director terminal 400, and can select the staff T instructing rushing in consideration of the mood or physical condition of the staff T on the day. For example, by selecting a staff T having a good mood or physical condition on the day, an efficient work by the staff T can be expected. On the other hand, by not selecting a staff T with poor mood or physical condition, it is possible to reduce the work burden on the staff T and avoid accumulation of mental and physical fatigue.
また、上記の個別情報が、図15で示したように、個々のスタッフTの入居者との相性に関する情報を含んでいてもよい。この場合、ディレクタDは、ディレクタ端末400の表示部403に表示されたスタッフ情報を見て、入居者との相性を考慮して、駆け付けを指示するスタッフTとして選択することができる。入居者との相性の良いスタッフTは、その入居者のケアに十分精通していると考えられ、他のスタッフTよりも効率のよい作業を期待できる。
Further, as shown in FIG. 15, the individual information may include information on compatibility with residents of individual staff T. In this case, the director D looks at the staff information displayed on the display unit 403 of the director terminal 400, and can select the staff T instructing rushing in consideration of compatibility with the resident. The staff T who has good compatibility with the resident is considered to be sufficiently familiar with the care of the resident, and can expect more efficient work than the other staff T.
〔ケアサポートシステムのさらに他の構成〕
図18は、本実施形態のケアサポートシステム1の他の構成を示す説明図である。同図に示すケアサポートシステム1は、通知ユニット104を動体検知ユニット10のみで(コールボタン103を削除して)構成した以外は、図1の構成と全く同様である。このように、通知ユニット104がコールボタン103を有しておらず、動体検知ユニット10を有する構成であっても、上述した本実施形態と同様の効果を得ることができる。つまり、動体検知ユニット10から出力される検知情報の過去の受信日時情報、および過去のケア記録情報の少なくとも一方に基づいて、将来、動体検知ユニット10からの異常を示す検知情報の通知が発生する可能性を予測し、通知の発生の可能性があると予測された場合に、管理サーバー100aからディレクタ端末600に対して、通知の発生の可能性があることを示す予測情報を出力し、ディレクタ端末600において、上記予測情報を表示することにより、上述した本実施形態と同様の効果を得ることができる。 [Further configuration of care support system]
FIG. 18 is an explanatory diagram showing another configuration of thecare support system 1 of the present embodiment. The care support system 1 shown in the figure is exactly the same as the configuration in FIG. 1 except that the notification unit 104 is configured only by the moving body detection unit 10 (by deleting the call button 103). Thus, even if the notification unit 104 does not have the call button 103 but has the moving object detection unit 10, the same effects as those of the above-described embodiment can be obtained. That is, based on at least one of the past reception date / time information of the detection information output from the moving body detection unit 10 and the past care record information, notification of detection information indicating an abnormality from the moving body detection unit 10 will occur in the future. When the possibility is predicted, and it is predicted that the notification is likely to occur, the management server 100a outputs prediction information indicating the possibility of the notification to the director terminal 600, and the director By displaying the prediction information on the terminal 600, it is possible to obtain the same effect as the above-described embodiment.
図18は、本実施形態のケアサポートシステム1の他の構成を示す説明図である。同図に示すケアサポートシステム1は、通知ユニット104を動体検知ユニット10のみで(コールボタン103を削除して)構成した以外は、図1の構成と全く同様である。このように、通知ユニット104がコールボタン103を有しておらず、動体検知ユニット10を有する構成であっても、上述した本実施形態と同様の効果を得ることができる。つまり、動体検知ユニット10から出力される検知情報の過去の受信日時情報、および過去のケア記録情報の少なくとも一方に基づいて、将来、動体検知ユニット10からの異常を示す検知情報の通知が発生する可能性を予測し、通知の発生の可能性があると予測された場合に、管理サーバー100aからディレクタ端末600に対して、通知の発生の可能性があることを示す予測情報を出力し、ディレクタ端末600において、上記予測情報を表示することにより、上述した本実施形態と同様の効果を得ることができる。 [Further configuration of care support system]
FIG. 18 is an explanatory diagram showing another configuration of the
また、図19は、本実施形態のケアサポートシステム1のさらに他の構成を示す説明図である。同図に示すケアサポートシステム1は、通知ユニット104をコールボタン103のみで(動体検知ユニット10を削除して)構成した以外は、図1の構成と全く同様である。このように、通知ユニット104が動体検知ユニット10を有しておらず、コールボタン103を有する構成であっても、上述した本実施形態と同様の効果を得ることができる。つまり、コールボタン103から出力される呼出信号を管理サーバー100aで受信したときの過去の受信日時情報、および過去のケア記録情報の少なくとも一方に基づいて、将来、コールボタン103からの呼出信号の通知が発生する可能性を予測し、通知の発生の可能性があると予測された場合に、管理サーバー100aからディレクタ端末600に対して、通知の発生の可能性があることを示す予測情報を出力し、ディレクタ端末600において、上記予測情報を表示することにより、上述した本実施形態と同様の効果を得ることができる。
FIG. 19 is an explanatory diagram showing still another configuration of the care support system 1 of the present embodiment. The care support system 1 shown in the figure is exactly the same as the configuration in FIG. 1 except that the notification unit 104 is configured only by the call button 103 (the moving body detection unit 10 is deleted). As described above, even when the notification unit 104 does not include the moving object detection unit 10 and includes the call button 103, the same effects as those of the above-described embodiment can be obtained. That is, based on at least one of the past reception date and time information and past care record information when the management server 100a receives the call signal output from the call button 103, the call signal notification from the call button 103 in the future. When the possibility of occurrence of notification is predicted and the possibility of occurrence of notification is predicted, the management server 100a outputs prediction information indicating the possibility of occurrence of notification to the director terminal 600 Then, by displaying the prediction information on the director terminal 600, it is possible to obtain the same effect as the above-described embodiment.
なお、本実施形態では、ケアサポートシステム1を介護施設に適用した例について説明したが、病院や診療所などの医療機関にも勿論適用可能である。
In this embodiment, an example in which the care support system 1 is applied to a nursing facility has been described. However, the present invention can be applied to a medical institution such as a hospital or a clinic.
〔その他〕
以上で説明した本実施形態のケアサポートシステムおよび情報提供方法は、以下のように表現されてもよい。 [Others]
The care support system and information providing method of the present embodiment described above may be expressed as follows.
以上で説明した本実施形態のケアサポートシステムおよび情報提供方法は、以下のように表現されてもよい。 [Others]
The care support system and information providing method of the present embodiment described above may be expressed as follows.
本実施形態のケアサポートシステムは、管理サーバーと、日常の生活を支援する対象となる対象者の居室から、前記管理サーバーに信号を通知する通知ユニットと、前記対象者を世話するスタッフを指揮監督するディレクタによる入力操作を受け付けるディレクタ端末と、個々のスタッフによる入力操作を受け付ける複数のスタッフ端末とを含み、前記管理サーバーは、前記通知ユニットから出力される前記信号の受信日時情報、および前記スタッフ端末にて入力され、出力された、前記対象者の世話に関する記録情報の少なくとも一方を記憶する情報記憶部と、前記情報記憶部に記憶された、前記対象者に関する過去の前記受信日時情報および過去の前記記録情報の少なくとも一方に基づいて、将来、前記通知ユニットからの前記対象者の異常を示す前記信号の通知が発生する可能性を予測する通知予測部と、前記通知予測部において前記通知の発生の可能性があると予測された場合に、前記ディレクタ端末に対して、前記通知の発生の可能性があることを示す予測情報を出力する予測情報出力部とを備えており、前記ディレクタ端末は、前記予測情報出力部から出力される前記予測情報を表示する予測情報表示部を備えている。
The care support system according to the present embodiment directs and supervises the management server, a notification unit that notifies the management server of a signal from the room of the target person who supports daily life, and a staff that takes care of the target person A director terminal that accepts an input operation by a director, and a plurality of staff terminals that accept an input operation by individual staff, wherein the management server receives the date and time information of the signal output from the notification unit, and the staff terminal The information storage unit that stores and stores at least one of the recorded information related to the care of the subject, and the past received date and time information about the subject and the past stored in the information storage unit Based on at least one of the recorded information, the target person from the notification unit in the future A notification prediction unit that predicts the possibility of notification of the signal indicating abnormality, and the notification to the director terminal when the notification prediction unit predicts that the notification may occur A prediction information output unit that outputs prediction information indicating that there is a possibility of occurrence of an error, and the director terminal includes a prediction information display unit that displays the prediction information output from the prediction information output unit. I have.
上記のケアサポートシステムにおいて、前記通知ユニットは、前記対象者の居室内に設置され、前記居室内の前記対象者の状態を検知して検知情報を前記信号として出力する検知ユニットを含み、前記情報記憶部には、過去の前記検知情報の受信日時情報および過去の前記記録情報の少なくとも一方が記憶されており、前記通知予測部は、過去の前記検知情報の受信日時情報および過去の前記記録情報の少なくとも一方に基づいて、将来、前記検知ユニットからの前記検知情報の通知が発生する可能性を予測してもよい。
In the care support system, the notification unit includes a detection unit that is installed in a room of the subject, detects a state of the subject in the room, and outputs detection information as the signal. The storage unit stores at least one of the reception date and time information of the past detection information and the past record information, and the notification prediction unit includes the reception date and time information of the past detection information and the past record information. Based on at least one of the above, the possibility of notification of the detection information from the detection unit in the future may be predicted.
上記のケアサポートシステムにおいて、前記通知ユニットは、前記対象者の入力操作に応じて、スタッフを呼び出すための呼出信号を出力する操作ユニットを含み、前記情報記憶部には、過去の前記呼出信号の受信日時情報および過去の前記記録情報の少なくとも一方が記憶されており、前記通知予測部は、過去の前記呼出信号の受信日時情報および過去の前記記録情報の少なくとも一方に基づいて、将来、前記検知ユニットからの前記呼出信号の通知が発生する可能性を予測してもよい。
In the care support system, the notification unit includes an operation unit that outputs a call signal for calling a staff in response to an input operation of the subject, and the information storage unit stores a past call signal. At least one of reception date / time information and the past recorded information is stored, and the notification predicting unit detects the detection in the future based on at least one of the reception date / time information of the past call signal and the past recorded information. The possibility of notification of the ringing signal from the unit may be predicted.
上記のケアサポートシステムにおいて、前記通知ユニットは、前記対象者の居室内に設置され、前記居室内の前記対象者の状態を検知して検知情報を前記信号として出力する検知ユニットと、前記対象者の入力操作に応じて、スタッフを呼び出すための呼出信号を出力する操作ユニットとを含み、前記情報記憶部には、過去の前記検知情報の受信日時情報、過去の前記記録情報、過去の呼出信号の受信日時情報の少なくともいずれかが記憶されており、前記通知予測部は、過去の前記検知情報の受信日時情報、過去の前記記録情報、過去の呼出信号の受信日時情報の少なくともいずれかに基づいて、将来、前記検知ユニットからの前記検知情報の通知および前記検知ユニットからの前記呼出信号の通知の少なくとも一方が発生する可能性を予測してもよい。
In the care support system, the notification unit is installed in a room of the target person, detects a state of the target person in the room, and outputs detection information as the signal; and the target person An operation unit that outputs a call signal for calling a staff in response to the input operation of the information, and the information storage unit includes the reception date and time information of the past detection information, the past record information, and the past call signal. At least one of the reception date / time information is stored, and the notification prediction unit is based on at least one of the reception date / time information of the past detection information, the past record information, and the reception date / time information of the past call signal. In the future, there is a possibility that at least one of notification of the detection information from the detection unit and notification of the call signal from the detection unit will occur. It may be measured.
上記のケアサポートシステムにおいて、前記管理サーバーは、前記ディレクタ端末から、前記通知が実際にあったときに前記対象者の前記居室に駆け付けるべきスタッフを指定するスタッフ指定情報が該管理サーバーに入力された場合に、前記スタッフ指定情報を記憶する指定情報記憶部と、前記通知予測部による予測後、前記通知があったときに、前記スタッフ指定情報に基づいて、前記対象者の前記居室に駆け付けるべきスタッフのスタッフ端末に、駆け付けを指示する指示情報を出力する指示情報出力部とを備えており、前記スタッフ端末は、前記指示情報を表示する指示情報表示部を備えていてもよい。
In the care support system described above, the management server receives from the director terminal staff designation information for designating a staff to be rushed to the living room of the target person when the notification is actually received. A staff member to be rushed to the living room of the target person based on the staff designation information when there is the notification after the prediction by the notification prediction section and the prediction information storage section for storing the staff designation information. The staff terminal may include an instruction information output unit that outputs instruction information for instructing rushing, and the staff terminal may include an instruction information display unit that displays the instruction information.
上記のケアサポートシステムにおいて、前記管理サーバーは、前記通知予測部において前記通知の発生の可能性があると予測された場合に、前記対象者の前記居室に駆け付けるべきスタッフを複数候補の中から選択するための判断材料となるスタッフ情報を前記ディレクタ端末に提供するスタッフ情報提供部をさらに備えており、前記ディレクタ端末の前記予測情報表示部は、前記スタッフ情報提供部から提供される前記スタッフ情報を、前記予測情報と併せて表示してもよい。
In the care support system, the management server selects, from a plurality of candidates, a staff to be rushed to the living room of the target person when the notification prediction unit predicts that the notification may occur. A staff information providing unit that provides the director terminal with staff information to be used as a judgment material for performing, and the prediction information display unit of the director terminal displays the staff information provided from the staff information providing unit. The information may be displayed together with the prediction information.
上記のケアサポートシステムにおいて、前記管理サーバーの前記スタッフ情報提供部は、個々の前記スタッフ端末によって予め入力されるスタッフごとの個別情報に基づいて、前記スタッフ情報を作成するスタッフ情報作成部と、前記スタッフ情報作成部によって作成された前記スタッフ情報を前記ディレクタ端末に出力するスタッフ情報出力部とを有していてもよい。
In the care support system, the staff information providing unit of the management server includes a staff information creating unit that creates the staff information based on individual information for each staff that is input in advance by each of the staff terminals. You may have the staff information output part which outputs the said staff information created by the staff information creation part to the said director terminal.
上記のケアサポートシステムにおいて、前記個別情報は、個々のスタッフの駆け付け回数および作業実績の少なくとも一方に関する情報を含んでいてもよい。
In the care support system described above, the individual information may include information on at least one of the number of rushing times and work results of individual staff members.
上記のケアサポートシステムにおいて、前記個別情報は、個々のスタッフの気分または体調に関する情報を含んでいてもよい。
In the care support system, the individual information may include information on the mood or physical condition of individual staff.
上記のケアサポートシステムにおいて、前記個別情報は、個々のスタッフの前記対象者との相性に関する情報を含んでいてもよい。
In the care support system, the individual information may include information on compatibility of the individual staff with the target person.
本実施形態の情報提供方法は、日常の生活を支援する対象となる対象者の居室の通知ユニットから通知される信号を管理サーバーで受信したときの過去の受信日時情報、および個々のスタッフ端末にて入力されて前記管理サーバーに出力された、前記対象者の世話に関する過去の記録情報の少なくとも一方に基づいて、将来、前記通知ユニットからの前記対象者の異常を示す前記信号の通知が発生する可能性を予測する通知予測工程と、前記通知の発生の可能性があると予測された場合に、前記管理サーバーから、前記スタッフを指揮監督するディレクタのディレクタ端末に対して、前記通知の発生の可能性があることを示す予測情報を出力する予測情報出力工程と、前記ディレクタ端末において、前記予測情報を表示する予測情報表示工程とを含む。
The information providing method of the present embodiment is based on past reception date / time information when a signal notified from a notification unit in a living room of a target person who supports daily life is received by the management server, and on each staff terminal In the future, the notification of the signal indicating the abnormality of the subject from the notification unit is generated based on at least one of the past record information relating to the care of the subject inputted and outputted to the management server A notification prediction step for predicting the possibility, and when it is predicted that the notification may occur, the management server sends the notification to the director terminal of the director who directs and supervises the staff. A prediction information output step for outputting prediction information indicating that there is a possibility, and a prediction information display process for displaying the prediction information in the director terminal. Including the door.
上記の情報提供方法において、前記通知予測工程では、前記対象者の居室内に設置される検知ユニットから、前記居室内の前記対象者の状態を検知して前記信号として出力される検知情報を前記管理サーバーで受信したときの過去の受信日時情報、および過去の前記記録情報の少なくとも一方に基づいて、将来、前記検知ユニットからの前記検知情報の通知が発生する可能性を予測してもよい。
In the information providing method, in the notification prediction step, detection information output from the detection unit installed in the subject person's room as a signal by detecting the state of the subject person in the room. The possibility of notification of the detection information from the detection unit in the future may be predicted based on at least one of the past reception date / time information received at the management server and the past record information.
上記の情報提供方法において、前記通知予測工程では、前記対象者の入力操作に応じて操作ユニットから出力される、スタッフを呼び出すための呼出信号を前記管理サーバーで受信したときの過去の受信日時情報、および過去の前記記録情報の少なくとも一方に基づいて、将来、前記操作ユニットからの前記呼出信号の通知が発生する可能性を予測してもよい。
In the information providing method, in the notification prediction step, past reception date and time information when the management server receives a call signal for calling a staff, which is output from the operation unit according to the input operation of the target person. Based on at least one of the recorded information in the past, the possibility of notification of the call signal from the operation unit in the future may be predicted.
上記の情報提供方法において、前記通知予測工程では、前記対象者の居室内に設置される検知ユニットから、前記居室内の前記対象者の状態を検知して前記信号として出力される検知情報を前記管理サーバーで受信したときの過去の受信日時情報、前記対象者の入力操作に応じて操作ユニットから出力される、スタッフを呼び出すための呼出信号を前記管理サーバーで受信したときの過去の受信日時情報、および過去の前記記録情報の少なくともいずれかに基づいて、将来、前記検知ユニットからの前記検知情報の通知、および前記操作ユニットからの前記呼出信号の通知の少なくとも一方が発生する可能性を予測してもよい。
In the information providing method, in the notification prediction step, detection information output from the detection unit installed in the subject person's room as a signal by detecting the state of the subject person in the room. Past reception date and time information when received by the management server, past reception date and time information when the management server receives a call signal for calling a staff, which is output from the operation unit according to the input operation of the target person Based on at least one of the recorded information in the past, it is predicted that at least one of notification of the detection information from the detection unit and notification of the call signal from the operation unit will occur in the future. May be.
上記の情報提供方法において、前記通知が実際にあったときに前記対象者の前記居室に駆け付けるべきスタッフを指定するスタッフ指定情報が、前記ディレクタ端末から前記管理サーバーに入力された場合に、前記スタッフ指定情報を記憶する指定情報記憶工程と、前記通知の発生の可能性があるとの予測後、前記通知があったときに、前記スタッフ指定情報に基づいて、前記対象者の前記居室に駆け付けるべきスタッフのスタッフ端末に、駆け付けを指示する指示情報を出力する指示情報出力工程と、前記スタッフ端末において、前記指示情報を表示する指示情報表示工程とをさらに含んでいてもよい。
In the above information providing method, when the staff designation information for designating the staff to be rushed to the living room of the target person when the notification is actually received is input to the management server from the director terminal, the staff Specified information storing step for storing specified information and after the prediction that the notification may occur, when there is the notification, the subject person should be rushed to the room based on the staff specification information It may further include an instruction information output step of outputting instruction information for instructing rushing to a staff terminal of the staff, and an instruction information display step of displaying the instruction information at the staff terminal.
上記の情報提供方法は、前記通知の発生の可能性があると予測された場合に、前記対象者の前記居室に駆け付けるべきスタッフを複数候補の中から選択するための判断材料となるスタッフ情報を、前記管理サーバーから前記ディレクタ端末に提供するスタッフ情報提供工程をさらに含み、前記予測情報表示工程では、前記ディレクタ端末において、前記スタッフ情報を前記予測情報と併せて表示してもよい。
In the above information providing method, when it is predicted that the notification may occur, staff information serving as a judgment material for selecting a staff to be rushed to the room of the target person from among a plurality of candidates. The staff information providing step of providing the director terminal from the management server may be further included. In the prediction information display step, the staff information may be displayed together with the prediction information on the director terminal.
上記の情報提供方法において、前記スタッフ情報提供工程は、個々の前記スタッフ端末によって予め入力されるスタッフごとの個別情報に基づいて、前記スタッフ情報を作成するスタッフ情報作成工程と、前記スタッフ情報を前記ディレクタ端末に出力するスタッフ情報出力工程とを含んでいてもよい。
In the information providing method, the staff information providing step includes a staff information creating step of creating the staff information based on individual information for each staff input in advance by each staff terminal, and the staff information is the staff information. And a staff information output step of outputting to the director terminal.
上記の情報提供方法において、前記個別情報は、個々のスタッフの駆け付け回数および作業実績の少なくとも一方に関する情報を含んでいてもよい。
In the above information providing method, the individual information may include information on at least one of the number of rushing times of individual staff and work results.
上記の情報提供方法において、前記個別情報は、個々のスタッフの気分または体調に関する情報を含んでいてもよい。
In the above information providing method, the individual information may include information on the mood or physical condition of the individual staff.
上記の情報提供方法において、前記個別情報は、個々のスタッフの前記対象者との相性に関する情報を含んでいてもよい。
In the information providing method, the individual information may include information on compatibility of the individual staff with the target person.
以上、本発明の実施形態につき説明したが、本発明の範囲はこれに限定されるものではなく、発明の主旨を逸脱しない範囲で種々の変更を加えて実施することができる。
The embodiment of the present invention has been described above, but the scope of the present invention is not limited to this, and various modifications can be made without departing from the spirit of the invention.
本発明は、例えば介護施設の入居者または病院の患者の日常の生活を支援するケアサポートシステムに利用可能である。
The present invention can be used, for example, in a care support system that supports the daily life of a resident in a care facility or a patient in a hospital.
1 ケアサポートシステム
10 動体検知ユニット(検知ユニット)
100a 管理サーバー
101 居室
103 コールボタン(操作ユニット)
104 通知ユニット
300 スタッフ端末
303 表示部(指示情報表示部)
400 ディレクタ端末
403 表示部(予測情報表示部、スタッフ情報表示部)
404 通信部(指示情報出力部)
501 記憶部(情報記憶部、指定情報記憶部)
502 通知予測部
503 通信部(予測情報出力部、指示情報出力部)
505 スタッフ情報提供部
505a スタッフ情報作成部
505b スタッフ情報出力部
D ディレクタ
T スタッフ 1Care support system 10 Motion detection unit (detection unit)
100a Management server 101 Office 103 Call button (operation unit)
104Notification unit 300 Staff terminal 303 Display unit (instruction information display unit)
400Director terminal 403 Display section (prediction information display section, staff information display section)
404 Communication unit (instruction information output unit)
501 Storage unit (information storage unit, designated information storage unit)
502notification prediction unit 503 communication unit (prediction information output unit, instruction information output unit)
505 Staffinformation providing section 505a Staff information creating section 505b Staff information output section D Director T Staff
10 動体検知ユニット(検知ユニット)
100a 管理サーバー
101 居室
103 コールボタン(操作ユニット)
104 通知ユニット
300 スタッフ端末
303 表示部(指示情報表示部)
400 ディレクタ端末
403 表示部(予測情報表示部、スタッフ情報表示部)
404 通信部(指示情報出力部)
501 記憶部(情報記憶部、指定情報記憶部)
502 通知予測部
503 通信部(予測情報出力部、指示情報出力部)
505 スタッフ情報提供部
505a スタッフ情報作成部
505b スタッフ情報出力部
D ディレクタ
T スタッフ 1
104
400
404 Communication unit (instruction information output unit)
501 Storage unit (information storage unit, designated information storage unit)
502
505 Staff
Claims (20)
- 管理サーバーと、
日常の生活を支援する対象となる対象者の居室から、前記管理サーバーに信号を通知する通知ユニットと、
前記対象者を世話するスタッフを指揮監督するディレクタによる入力操作を受け付けるディレクタ端末と、
個々のスタッフによる入力操作を受け付ける複数のスタッフ端末とを含み、
前記管理サーバーは、
前記通知ユニットから出力される前記信号の受信日時情報、および前記スタッフ端末にて入力され、出力された、前記対象者の世話に関する記録情報の少なくとも一方を記憶する情報記憶部と、
前記情報記憶部に記憶された、前記対象者に関する過去の前記受信日時情報および過去の前記記録情報の少なくとも一方に基づいて、将来、前記通知ユニットからの前記対象者の異常を示す前記信号の通知が発生する可能性を予測する通知予測部と、
前記通知予測部において前記通知の発生の可能性があると予測された場合に、前記ディレクタ端末に対して、前記通知の発生の可能性があることを示す予測情報を出力する予測情報出力部とを備えており、
前記ディレクタ端末は、前記予測情報出力部から出力される前記予測情報を表示する予測情報表示部を備えている、ケアサポートシステム。 A management server,
A notification unit for notifying the management server of a signal from the living room of the target person who is to support daily life;
A director terminal that accepts an input operation by a director who directs and supervises a staff who takes care of the target person;
Including multiple staff terminals that accept input operations by individual staff,
The management server is
An information storage unit that stores at least one of the reception date and time information of the signal output from the notification unit and the recording information that is input and output at the staff terminal;
Notification of the signal indicating an abnormality of the subject from the notification unit in the future based on at least one of the past reception date / time information and the past recorded information regarding the subject stored in the information storage unit A notification prediction unit that predicts the possibility of occurrence of,
A prediction information output unit that outputs, to the director terminal, prediction information indicating the possibility of occurrence of the notification when the notification prediction unit predicts that the notification may occur; With
The said director terminal is a care support system provided with the prediction information display part which displays the said prediction information output from the said prediction information output part. - 前記通知ユニットは、前記対象者の居室内に設置され、前記居室内の前記対象者の状態を検知して検知情報を前記信号として出力する検知ユニットを含み、
前記情報記憶部には、過去の前記検知情報の受信日時情報および過去の前記記録情報の少なくとも一方が記憶されており、
前記通知予測部は、過去の前記検知情報の受信日時情報および過去の前記記録情報の少なくとも一方に基づいて、将来、前記検知ユニットからの前記検知情報の通知が発生する可能性を予測する、請求項1に記載のケアサポートシステム。 The notification unit includes a detection unit that is installed in a room of the subject, detects a state of the subject in the room, and outputs detection information as the signal.
In the information storage unit, at least one of the reception date information of the past detection information and the past record information is stored,
The notification prediction unit predicts the possibility of notification of the detection information from the detection unit in the future based on at least one of the reception date / time information of the detection information in the past and the record information in the past. The care support system according to Item 1. - 前記通知ユニットは、前記対象者の入力操作に応じて、スタッフを呼び出すための呼出信号を出力する操作ユニットを含み、
前記情報記憶部には、過去の前記呼出信号の受信日時情報および過去の前記記録情報の少なくとも一方が記憶されており、
前記通知予測部は、過去の前記呼出信号の受信日時情報および過去の前記記録情報の少なくとも一方に基づいて、将来、前記検知ユニットからの前記呼出信号の通知が発生する可能性を予測する、請求項1に記載のケアサポートシステム。 The notification unit includes an operation unit that outputs a call signal for calling a staff in response to an input operation of the target person,
In the information storage unit, at least one of the reception date information of the past call signal and the past recording information is stored,
The notification predicting unit predicts the possibility of notification of the call signal from the detection unit in the future based on at least one of the reception date / time information of the past call signal and the past recorded information. The care support system according to Item 1. - 前記通知ユニットは、
前記対象者の居室内に設置され、前記居室内の前記対象者の状態を検知して検知情報を前記信号として出力する検知ユニットと、
前記対象者の入力操作に応じて、スタッフを呼び出すための呼出信号を出力する操作ユニットとを含み、
前記情報記憶部には、過去の前記検知情報の受信日時情報、過去の前記記録情報、過去の呼出信号の受信日時情報の少なくともいずれかが記憶されており、
前記通知予測部は、過去の前記検知情報の受信日時情報、過去の前記記録情報、過去の呼出信号の受信日時情報の少なくともいずれかに基づいて、将来、前記検知ユニットからの前記検知情報の通知および前記検知ユニットからの前記呼出信号の通知の少なくとも一方が発生する可能性を予測する、請求項1に記載のケアサポートシステム。 The notification unit is
A detection unit that is installed in the room of the subject, detects the state of the subject in the room, and outputs detection information as the signal;
An operation unit that outputs a call signal for calling a staff in response to an input operation of the target person,
The information storage unit stores at least one of the reception date / time information of the past detection information, the past record information, and the reception date / time information of the past call signal,
The notification prediction unit may notify the detection information from the detection unit in the future based on at least one of the reception date / time information of the past detection information, the past record information, and the reception date / time information of the past call signal. The care support system according to claim 1, wherein the possibility of occurrence of at least one of notification of the calling signal from the detection unit is predicted. - 前記管理サーバーは、
前記ディレクタ端末から、前記通知が実際にあったときに前記対象者の前記居室に駆け付けるべきスタッフを指定するスタッフ指定情報が該管理サーバーに入力された場合に、前記スタッフ指定情報を記憶する指定情報記憶部と、
前記通知予測部による予測後、前記通知があったときに、前記スタッフ指定情報に基づいて、前記対象者の前記居室に駆け付けるべきスタッフのスタッフ端末に、駆け付けを指示する指示情報を出力する指示情報出力部とを備えており、
前記スタッフ端末は、前記指示情報を表示する指示情報表示部を備えている、請求項1から4のいずれかに記載のケアサポートシステム。 The management server is
Designation information for storing the staff designation information when staff designation information for designating a staff to be rushed to the living room of the target person when the notification is actually received is input from the director terminal to the management server. A storage unit;
Instruction information for outputting instruction information for instructing rushing to the staff terminal of the staff to be rushed to the living room of the target person based on the staff designation information when the notification is made after prediction by the notification prediction unit Output section,
The care support system according to claim 1, wherein the staff terminal includes an instruction information display unit that displays the instruction information. - 前記管理サーバーは、
前記通知予測部において前記通知の発生の可能性があると予測された場合に、前記対象者の前記居室に駆け付けるべきスタッフを複数候補の中から選択するための判断材料となるスタッフ情報を前記ディレクタ端末に提供するスタッフ情報提供部をさらに備えており、
前記ディレクタ端末の前記予測情報表示部は、前記スタッフ情報提供部から提供される前記スタッフ情報を、前記予測情報と併せて表示する、請求項1から5のいずれかに記載のケアサポートシステム。 The management server is
When the notification predicting unit predicts that there is a possibility of occurrence of the notification, staff information serving as a judgment material for selecting a staff to be rushed to the room of the target person from among a plurality of candidates. It also has a staff information provider to be provided to the terminal.
The care support system according to claim 1, wherein the prediction information display unit of the director terminal displays the staff information provided from the staff information providing unit together with the prediction information. - 前記管理サーバーの前記スタッフ情報提供部は、
個々の前記スタッフ端末によって予め入力されるスタッフごとの個別情報に基づいて、前記スタッフ情報を作成するスタッフ情報作成部と、
前記スタッフ情報作成部によって作成された前記スタッフ情報を前記ディレクタ端末に出力するスタッフ情報出力部とを有している、請求項6に記載のケアサポートシステム。 The staff information providing unit of the management server is
A staff information creating unit that creates the staff information based on individual information for each staff input in advance by each staff terminal;
The care support system according to claim 6, further comprising a staff information output unit that outputs the staff information created by the staff information creation unit to the director terminal. - 前記個別情報は、個々のスタッフの駆け付け回数および作業実績の少なくとも一方に関する情報を含む、請求項7に記載のケアサポートシステム。 The care support system according to claim 7, wherein the individual information includes information related to at least one of the number of times the individual staff has rushed and the work performance.
- 前記個別情報は、個々のスタッフの気分または体調に関する情報を含む、請求項7または8に記載のケアサポートシステム。 The care support system according to claim 7 or 8, wherein the individual information includes information on the mood or physical condition of each staff member.
- 前記個別情報は、個々のスタッフの前記対象者との相性に関する情報を含む、請求項7から9のいずれかに記載のケアサポートシステム。 The care support system according to any one of claims 7 to 9, wherein the individual information includes information on compatibility of the individual staff with the target person.
- 日常の生活を支援する対象となる対象者の居室の通知ユニットから通知される信号を管理サーバーで受信したときの過去の受信日時情報、および個々のスタッフ端末にて入力されて前記管理サーバーに出力された、前記対象者の世話に関する過去の記録情報の少なくとも一方に基づいて、将来、前記通知ユニットからの前記対象者の異常を示す前記信号の通知が発生する可能性を予測する通知予測工程と、
前記通知の発生の可能性があると予測された場合に、前記管理サーバーから、前記スタッフを指揮監督するディレクタのディレクタ端末に対して、前記通知の発生の可能性があることを示す予測情報を出力する予測情報出力工程と、
前記ディレクタ端末において、前記予測情報を表示する予測情報表示工程とを含む、情報提供方法。 Information received from the notification unit in the living room of the target person who supports the daily life at the management server, information on the date and time of reception in the past, and input to each staff terminal and output to the management server A notification prediction step of predicting a possibility that a notification of the signal indicating the abnormality of the subject from the notification unit will occur in the future based on at least one of past recorded information relating to the care of the subject; ,
When it is predicted that the notification may occur, the management server sends prediction information indicating that the notification may occur to the director terminal of the director who directs and supervises the staff. A prediction information output step to output;
An information providing method including a prediction information display step of displaying the prediction information in the director terminal. - 前記通知予測工程では、前記対象者の居室内に設置される検知ユニットから、前記居室内の前記対象者の状態を検知して前記信号として出力される検知情報を前記管理サーバーで受信したときの過去の受信日時情報、および過去の前記記録情報の少なくとも一方に基づいて、将来、前記検知ユニットからの前記検知情報の通知が発生する可能性を予測する、請求項11に記載の情報提供方法。 In the notification prediction step, when the management server receives the detection information output as the signal by detecting the state of the target person in the living room from the detection unit installed in the target person's living room. The information providing method according to claim 11, wherein a possibility of notification of the detection information from the detection unit in the future is predicted based on at least one of past reception date / time information and past record information.
- 前記通知予測工程では、前記対象者の入力操作に応じて操作ユニットから出力される、スタッフを呼び出すための呼出信号を前記管理サーバーで受信したときの過去の受信日時情報、および過去の前記記録情報の少なくとも一方に基づいて、将来、前記操作ユニットからの前記呼出信号の通知が発生する可能性を予測する、請求項11に記載の情報提供方法。 In the notification prediction step, past reception date and time information when the management server receives a call signal for calling a staff, which is output from the operation unit in response to the input operation of the target person, and the past record information The information providing method according to claim 11, wherein a possibility that a notification of the calling signal from the operation unit will occur in the future is predicted based on at least one of the following.
- 前記通知予測工程では、前記対象者の居室内に設置される検知ユニットから、前記居室内の前記対象者の状態を検知して前記信号として出力される検知情報を前記管理サーバーで受信したときの過去の受信日時情報、前記対象者の入力操作に応じて操作ユニットから出力される、スタッフを呼び出すための呼出信号を前記管理サーバーで受信したときの過去の受信日時情報、および過去の前記記録情報の少なくともいずれかに基づいて、将来、前記検知ユニットからの前記検知情報の通知、および前記操作ユニットからの前記呼出信号の通知の少なくとも一方が発生する可能性を予測する、請求項11に記載の情報提供方法。 In the notification prediction step, when the management server receives the detection information output as the signal by detecting the state of the target person in the living room from the detection unit installed in the target person's living room. Past reception date and time information, past reception date and time information when the management server receives a call signal for calling a staff, which is output from the operation unit according to the input operation of the target person, and the past recording information The possibility of at least one of notification of the detection information from the detection unit and notification of the call signal from the operation unit occurring in the future based on at least one of the following: Information provision method.
- 前記通知が実際にあったときに前記対象者の前記居室に駆け付けるべきスタッフを指定するスタッフ指定情報が、前記ディレクタ端末から前記管理サーバーに入力された場合に、前記スタッフ指定情報を記憶する指定情報記憶工程と、
前記通知の発生の可能性があるとの予測後、前記通知があったときに、前記スタッフ指定情報に基づいて、前記対象者の前記居室に駆け付けるべきスタッフのスタッフ端末に、駆け付けを指示する指示情報を出力する指示情報出力工程と、
前記スタッフ端末において、前記指示情報を表示する指示情報表示工程とをさらに含む、請求項11から14のいずれかに記載の情報提供方法。 Designation information for storing the staff designation information when staff designation information for designating a staff to be rushed to the room of the target person when the notification is actually input is input from the director terminal to the management server. Memory process;
An instruction to instruct the staff terminal of the staff to be rushed to the room of the target person based on the staff designation information when the notification is made after predicting that the notification may occur An instruction information output step for outputting information;
The information providing method according to claim 11, further comprising: an instruction information display step of displaying the instruction information at the staff terminal. - 前記通知の発生の可能性があると予測された場合に、前記対象者の前記居室に駆け付けるべきスタッフを複数候補の中から選択するための判断材料となるスタッフ情報を、前記管理サーバーから前記ディレクタ端末に提供するスタッフ情報提供工程をさらに含み、
前記予測情報表示工程では、前記ディレクタ端末において、前記スタッフ情報を前記予測情報と併せて表示する、請求項11から15のいずれかにに記載の情報提供方法。 When it is predicted that there is a possibility that the notification will occur, staff information serving as a judgment material for selecting from among a plurality of candidates a staff to be rushed to the room of the target person is sent from the management server to the director. It further includes a staff information provision process to be provided to the terminal,
The information providing method according to claim 11, wherein, in the prediction information display step, the staff information is displayed together with the prediction information at the director terminal. - 前記スタッフ情報提供工程は、
個々の前記スタッフ端末によって予め入力されるスタッフごとの個別情報に基づいて、前記スタッフ情報を作成するスタッフ情報作成工程と、
前記スタッフ情報を前記ディレクタ端末に出力するスタッフ情報出力工程とを含む、請求項16に記載の情報提供方法。 The staff information providing step includes:
A staff information creating step for creating the staff information based on individual information for each staff input in advance by each staff terminal;
The information providing method according to claim 16, further comprising a staff information output step of outputting the staff information to the director terminal. - 前記個別情報は、個々のスタッフの駆け付け回数および作業実績の少なくとも一方に関する情報を含む、請求項17に記載の情報提供方法。 18. The information providing method according to claim 17, wherein the individual information includes information related to at least one of the number of times the individual staff rushed and the work performance.
- 前記個別情報は、個々のスタッフの気分または体調に関する情報を含む、請求項17または18に記載の情報提供方法。 19. The information providing method according to claim 17 or 18, wherein the individual information includes information on the mood or physical condition of each staff member.
- 前記個別情報は、個々のスタッフの前記対象者との相性に関する情報を含む、請求項17から19のいずれかに記載の情報提供方法。 The information providing method according to any one of claims 17 to 19, wherein the individual information includes information on compatibility of the individual staff with the target person.
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