WO2019216063A1 - Care support system and information provision method - Google Patents

Abstract

According to the present invention, a management server (100a) comprises: a storage part (501) that stores reception date/time information for signals outputted from a notification unit and/or care record information for subjects; a notification prediction part (502) that, on the basis of past reception date/time information and/or past record information, predicts whether there is a possibility of a future notification from the notification unit for a signal that indicates an abnormality in a subject; and a communication part (503) that serves as a prediction information output part that, when the notification prediction part (502) has predicted that there is a possibility of a notification, outputs, to a director terminal, prediction information that indicates that there is a possibility of a notification. The director terminal comprises a prediction information display part that displays the prediction information outputted from the prediction information output part.

Description

Care support system and information providing method

The present invention relates to a care support system that supports the daily life of a subject, and an information providing method in the care support system.

Conventionally, in medical institutions such as hospitals and nursing care facilities, a system has been constructed for detecting abnormalities in patients in a living room and care recipients and notifying them outside. For example, in the system of Patent Document 1, when a patient gets up from a bed or disappears from the bed, the state determination unit in the corridor lamp installed at the entrance of each hospital room is a nurse call parent installed at the nurse station. A warning state generation signal is output to the machine and the controller. Then, the controller obtains the associated nurse information and portable terminal information from the ID information included in the attention state occurrence signal, and based on the read information, the controller transfers the information to the portable terminal carried by the nurse in charge. On the other hand, the occurrence of the attention state is notified, and the generation source information such as the room number and the camera-captured video are transmitted. Thereby, even if the nurse is not at the nurse station, it is possible to recognize the occurrence of the state requiring the attention of the patient together with the video, and the nurse can take an appropriate response.

JP-A-2014-90913 (refer to claims 1 and 8, paragraphs [0025], [0029], [0030], etc.)

By the way, in a medical institution or a care facility, a specific nurse or caregiver (hereinafter referred to as “calling signal such as nurse call”) from a patient or a care recipient (hereinafter also referred to as a target person) It is not desirable to instruct rushing only to a staff member because the work load of a specific staff increases and the work load is uneven among the staff members. In addition, in response to a call signal notification from a subject person, it is not desirable to give instructions to a staff member who is not in good mood or physical condition because the physical and mental fatigue of the staff member increases.

Therefore, for the notification of the call signal from the target person, an appropriate staff to be handled should be determined by a third party (for example, a director) in consideration of circumstances such as work load and physical condition of each staff. It is desirable. However, if the director has determined the staff to be handled at the time of notification of the calling signal, the staff will be delayed when the decision takes time. In particular, if the subject is in a poor physical condition due to fever or the like, it is predicted that a call signal notification may occur in the future, for example, because the person feels sick after a meal. When it actually occurs, a quicker response (running) is required than when it is steady (when the subject is in good physical condition). In addition, when detection information indicating an abnormality of the target person is notified, a quick response is required as described above.

Therefore, if it is predicted in advance that a notification indicating the abnormality of the target person may occur in the future, a system will be constructed that allows appropriate staff to respond promptly when the above notification actually occurs It is desirable to do. However, such a system including Patent Document 1 has not been proposed yet.

The present invention has been made in order to solve the above-described problems, and its purpose is to predict in advance that a notification indicating an abnormality of the subject may occur in the future. An object of the present invention is to provide a care support system in which an appropriate staff can quickly respond to the actual notification, and a method of providing information in the care support system.

A care support system according to an aspect of the present invention includes a management server, a notification unit that notifies the management server of a signal from a living room of a target person who supports daily life, and a staff who takes care of the target person A director terminal that receives an input operation by a director that supervises and supervises a plurality of staff terminals that receive an input operation by an individual staff, and the management server receives the date and time information of the signal output from the notification unit, and An information storage unit that stores and stores at least one of the recorded information related to the care of the target person that is input and output at the staff terminal, and the past reception date and time information related to the target person that is stored in the information storage part Based on at least one of the recorded information in the past and the previous from the notification unit A notification prediction unit that predicts the possibility of notification of the signal indicating an abnormality of the target person, and the director terminal when the notification prediction unit predicts that the notification may occur A prediction information output unit that outputs prediction information indicating that the notification may occur, and the director terminal displays the prediction information output from the prediction information output unit. A display unit is provided.

The information providing method according to another aspect of the present invention includes information on past reception date and time when a management server receives a signal notified from a notification unit of a living room of a target person who supports daily life, and individual information Based on at least one of the past record information relating to the care of the subject, which is input at the staff terminal and output to the management server, the signal indicating the subject's abnormality from the notification unit in the future A notification prediction step for predicting the possibility of occurrence of notification, and when it is predicted that the notification may occur, the management server directs the director to the director terminal of the director who supervises the staff. A prediction information output step for outputting prediction information indicating the possibility of occurrence of notification, and a prediction for displaying the prediction information in the director terminal And a broadcast display step.

When the notification prediction unit of the management server predicts that there is a possibility of notification of a signal indicating the abnormality of the target person from the notification unit, the notification information is output from the prediction information output unit to the director terminal. Prediction information indicating that there is a possibility of And the said prediction information is displayed on the prediction information display part of a director terminal. As a result, the director pre-selects the appropriate staff to be rushed to the target person's room when the notification is actually (future) based on the displayed prediction information before the notification actually occurs. The decision to do is possible. At this time, even if it takes time for the director to select a staff member, the time is canceled by a waiting time from when the notification is predicted to when the notification is actually generated. Therefore, when the notification is actually generated, it is possible to promptly rush to an appropriate staff and promptly rush to the target person, and the staff can quickly respond.

It is explanatory drawing which shows the structure of the outline of the facility type care support system which concerns on one Embodiment of this invention. It is explanatory drawing which shows typically the mode in the living room where the moving body detection unit of the said care support system was installed. It is a block diagram which shows the schematic structure of the said moving body detection unit. It is a block diagram which shows the detailed structure of the optical detection part of the said moving body detection unit. It is explanatory drawing which shows the structure of the outline of a visit type care support system. It is a block diagram which shows the detailed structure of the management server which the said facility type care support system has. It is a block diagram which shows the detailed structure of the staff terminal which the said care support system has. It is a block diagram which shows the detailed structure of the director terminal which the said care support system has. It is a flowchart which shows the flow of the process by the information provision method implement | achieved in the said care support system. It is explanatory drawing which shows the example of a display screen of the display part of the said director terminal. It is explanatory drawing which shows the example of a display screen of the display part of the said staff terminal. It is a block diagram which shows the other structure of the said management server. It is explanatory drawing which shows an example of staff information typically. It is explanatory drawing which shows the other example of the said staff information typically. It is explanatory drawing which shows the further another example of the said staff information typically. It is a flowchart which shows the flow of a process by the information provision method implement | achieved in the care support system provided with the management server of the structure of FIG. It is explanatory drawing which shows the example of a display screen of the display part of the director terminal of the said care support system. It is explanatory drawing which shows the other structure of the said care support system. It is explanatory drawing which shows other structure of the said care support system.

An embodiment of the present invention will be described below with reference to the drawings. In this specification, the staff refers to workers engaged in medical care, nursing care or nursing (doctors, caregivers (caregivers), nurses, etc.), and the target person supports daily life by the staff. Or it refers to a person (care recipient, patient, etc.) to be cared for. Care refers to taking care of a subject regarding medical care, nursing care or nursing.

The care support system of the present embodiment is roughly classified into a facility type and a visit type (including a visit medical type, a home care type, and a home care type). Hereinafter, each type of care support system will be described in order.

[Care support system (facility type)]
FIG. 1 is an explanatory diagram showing a schematic configuration of a facility-type care support system 1 of the present embodiment. The care support system 1 is a system for supporting the daily life of a cared person living in a care facility or a patient admitted to a hospital (nurse), and is also referred to as a monitoring system. . Here, as an example, a case where the care support system 1 is constructed in a care facility will be described.

In the care facility S, a staff station 100 and a living room 101 are provided. The staff station 100 is a so-called stuffing station for the staff T who supports the lives of residents living in the living room 101. The staff station 100 is provided with a management server 100a. The management server 100a is communicably connected to a later-described moving body detection unit 10 installed in the living room 101 via the communication line 200, and includes a central processing unit (CPU; Central Processing Unit). .

The management server 100a uses the communication line 200 to output various types of information (for example, captured images in the living room 101 and resident biometric information (for example, detection information such as vital data indicating a breathing state)). Are received and managed, and the received information is displayed on the display unit 100b _{1. In} the staff station 100, the staff T looks at the information displayed on the display unit 100b ₁ to check the status of the resident. For example, the display unit 100b ₁ can be configured by a display of a personal computer 100b connected to the management server 100a so as to be able to communicate with the management server 100a. May be configured integrally with the personal computer 100b. It will be described later configuration of the management server 100a capable of implementing the information providing method.

The communication line 200 includes, for example, a wired LAN (Local Area Network), a wireless LAN, an Internet line, a communication line for mobile phones, and the like. The communication line 200 is connected to an access point AP (for example, a beacon) that can communicate with a terminal device that accepts an input operation by the staff T. In addition, in order to distinguish the said terminal device which the staff T owns from the director terminal 400 mentioned later, it describes as the staff terminal 300. FIG. The access point AP is installed in the care facility S corresponding to each room 101, for example. As a result, the management server 100a determines whether the staff T who owns the staff terminal 300 has approached the access point AP based on the radio field strength between the access point AP and the staff terminal 300, that is, the position of the staff T. Can be recognized. The access point AP may be installed in common in the plurality of living rooms 101.

Since the staff T owns the staff terminal 300, the staff T operates the staff terminal 300 to obtain various information by accessing the management server 100a, and displays the acquired information on the screen of the staff terminal 300. It is possible to grasp the state of the resident. In addition, as said staff terminal 300, multifunctional portable terminals, such as a tablet and a smart phone, and a notebook-type personal computer can be assumed, for example. In FIG. 1, only one staff T is illustrated, but when there are a plurality of staff T, each staff T operates its staff terminal 300 to access the management server 100 a, so that each staff T Information can be acquired.

Further, the care support system 1 of the present embodiment includes a director terminal 400 as a terminal device that receives an input operation by the director D. As with the staff terminal 300, the director terminal 400 is composed of a multifunctional portable terminal such as a tablet or a smartphone, a notebook personal computer, and the like, and is connected to the staff terminal 300 via the communication line 200 so as to be communicable. Yes.

Here, the director D directs and supervises at least one staff T, that is, instructions and advice regarding the care of the resident and work other than care (for example, replenishing equipment, cleaning the room, etc.). Refers to an instructor (supervisor) who gives a call, and is also called a care director. When the director D operates the director terminal 400 to input information, the information is transmitted from the director terminal 400 to the staff terminal 300 via the communication line 200. By displaying the information on the screen of the staff terminal 300, the staff T can perform an appropriate operation based on the displayed information.

The director terminal 400 is also communicably connected to the management server 100a via the communication line 200. Thus, the director D can operate the director terminal 400 to set and change the operation in the management server 100a.

At least one living room 101 is provided in the care facility S, and FIG. 1 shows a case where two living rooms 101 are provided as an example. In the living room 101, one bed 102 used by a resident is installed. Here, the living room 101 is assumed to be a single-person room, but may be a multi-bed room such as a two-person room or a four-person room. In the case of a multi-bed room, as many beds 102 are installed as there are residents in the living room 101.

Each room 101 is provided with a call button 103. The call button 103 is an operation unit that outputs a call signal for calling the staff T who takes care of the resident in response to an input operation of the resident, and is connected to the communication line 200. When an occupant operates (for example, presses) the call button 103 in an emergency or when necessary, the call signal is input to the management server 100a via the communication line 200, and a call request (from the management server 100a to the director terminal 400 ( Rushing request) is notified. As a result, the director D can operate the director terminal 400 to transmit information for instructing rushing to the staff terminal 300 of the staff T who can rush to the resident.

The resident usually presses the call button 103 when he / she is abnormal and requests the staff T to rush. Accordingly, the call button 103 constitutes a notification unit 104 that notifies a signal (particularly a signal indicating an abnormality of the resident) from the resident's room 101 to the management server 100a. In addition, "abnormality" here widely refers to a state (non-steady state) in which the resident's body is different from the stationary state, regardless of whether there is urgency of rushing.

FIG. 2 is an explanatory diagram schematically showing the inside of the living room 101 in which the moving object detection unit 10 is installed. As shown in FIGS. 1 and 2, the moving body detection unit 10 is installed on the ceiling portion 101 a of each living room 101 and is communicably connected to a communication line 200. In addition, when the some bed 102 is installed in the living room 101, the moving body detection unit 10 is installed by the number corresponding to the bed 102 in the living room 101. FIG.

[Motion detection unit]
Next, the moving body detection unit 10 will be described. FIG. 3 is a block diagram showing a schematic configuration of the moving object detection unit 10. The moving body detection unit 10 is a non-contact sensor that is installed in the resident's living room 101 and detects a resident's state (for example, a physical state) in the resident room 101 without contact with the resident. The moving body detection unit 10 detects an abnormality in the resident's state and outputs the information (detection information, detection signal) to the management server 100a. Therefore, similarly to the call button 103 described above, the moving object detection unit 10 also constitutes a notification unit 104 that notifies the management server 100a of a signal (particularly a signal indicating an abnormality of the resident) from the resident's room 101. The above “abnormality” includes the resident's actions or conditions that cannot be seen in a steady state, such as falling down from the bed more than a predetermined number of times in a short time in addition to the fall of the resident. It is.

The moving object detection unit 10 includes an image recognition system 20, a radio wave detection unit 30, and a unit control unit 40. Since the moving body detection unit 10 includes various sensors such as the radio wave detection unit 30 and the optical detection unit 23 described later, it is also called a sensor box.

(Radio wave detector)
The radio wave detection unit 30 is a sensor that detects the state of a resident in the living room 101 by radiating and receiving radio waves. The radio wave detection unit 30 includes a radiation unit and a reception unit (not shown), and includes, for example, a microwave Doppler sensor that radiates a microwave of 24 GHz band and receives a reflected wave that is reflected by a resident and is Doppler shifted. Is done. Thereby, the radio wave detection unit 30 can detect the resident's breathing state (respiration rate), sleep state, heart rate, and the like as biometric information (vital data) from the received reflected wave.

In addition, when the resident is breathing (including during sleep), minute movement of the body due to the resident's breathing (micro motion) occurs. For this reason, detecting the resident's breathing state and sleep state is the same as detecting the resident's minute movement. From this, it can be said that the radio wave detection unit 30 functions as a fine body motion detection unit that detects the fine motion of the resident (subject).

In addition, the radio wave detection unit 30 radiates radio waves (microwaves) and compares the frequency of the radio waves (reflected waves) reflected by the resident with the frequency of the radiated radio waves. It is also possible to detect movement (body movement). The radio wave detection unit 30 may be a sensor that detects only one of body movement and minute movement.

(Unit control unit)
The unit control unit 40 controls the operations of the image recognition system 20 and the radio wave detection unit 30, and performs image processing and signal processing on information obtained from the image recognition system 20 and the radio wave detection unit 30, and results obtained Is a control board that outputs to the management server 100a as information on the status of the resident.

The unit control unit 40 includes a main control unit 41, an information processing unit 42, an interface unit 43, a storage unit 24, and an image recognition unit 25. The storage unit 24 and the image recognition unit 25 are provided in the unit control unit 40 here, but may be provided independently of the unit control unit 40. Details of the storage unit 24 and the image recognition unit 25 will be described later.

The main control unit 41 is composed of a CPU that controls the operation of each unit in the moving object detection unit 10. The information processing unit 42 and the image recognition unit 25 may be configured by the above-described CPU (may be integrated with the main control unit 41), or may be another arithmetic unit or a circuit that performs a specific process. It may be configured.

The information processing unit 42 performs predetermined processing on information (for example, image data) output from the optical detection unit 23 (to be described later) of the image recognition system 20 and information (for example, data on the respiratory state) output from the radio wave detection unit 30. Signal processing based on the algorithm is performed. Information obtained by the signal processing is used for image recognition in the image recognition system 20 (particularly, the image recognition unit 25).

The network cable (not shown) of the communication line 200 is electrically connected to the interface unit 43. Information on the resident status detected by the moving object detection unit 10 based on images and microwaves is transmitted to the management server 100a via the interface unit 43 and the communication line 200.

(Image recognition system)
The image recognition system 20 includes an illumination unit 21, an illumination control unit 22, and an optical detection unit 23.

The illumination unit 21 includes an LED (Light （Emitting Diode) that emits infrared rays (for example, near-infrared light) to enable photographing in the dark, and is located on the ceiling 101a of the living room 101. The interior of the living room 101 is illuminated. For example, the illumination unit 21 has a plurality of LEDs and illuminates a floor surface 101b (see FIG. 2) in the living room 101 and a wall connecting the ceiling portion 101a and the floor surface 101b. The illumination control unit 22 controls illumination (infrared light emission) by the illumination unit 21.

The optical detection unit 23 is an imaging unit that captures an image of the room 101 under the illumination of the illumination unit 21 and acquires an image. In particular, the optical detection unit 23 captures an occupant in the room 101 and acquires an infrared image. It is an outside image sensor. Information (image data) of the image in the room 101 acquired by the optical detection unit 23 is temporarily stored in the storage unit 24 to be described later, and then stored in the management server 100a based on a transmission request from the management server 100a, for example. Sent. The detailed configuration of the optical detection unit 23 is as follows.

FIG. 4 is a block diagram showing a detailed configuration of the optical detection unit 23. The optical detection unit 23 is disposed adjacent to the illumination unit 21 on the ceiling 101a of the living room 101, and acquires an image of an immediately above viewpoint with a visual field direction immediately below by photographing. The optical detection unit 23 includes a lens 51, an image sensor 52, an AD (analog / digital) conversion unit 53, an image processing unit 54, and a control calculation unit 55.

The lens 51 is, for example, a fixed focus lens, and is configured by a general super wide angle lens or fisheye lens. As the super wide angle lens, a lens having a diagonal angle of view of 150 ° or more can be used. Thereby, it becomes possible to image the inside of the living room 101 from the ceiling 101a toward the floor 101b.

The imaging element 52 is configured by an image sensor such as a CCD (Charge Coupled Device) or CMOS (Complementary Metal Metal Oxide Semiconductor). The image sensor 52 is configured by removing the IR cut filter so that the state of the resident can be detected as an image even in a completely dark environment. An output signal from the image sensor 52 is input to the AD conversion unit 53.

The AD conversion unit 53 receives an analog image signal of an image captured by the image sensor 52 and converts the analog image signal into a digital image signal. The digital image signal output from the AD conversion unit 53 is input to the image processing unit 54.

The image processing unit 54 receives the digital image signal output from the AD conversion unit 53 and executes image processing such as black correction, noise correction, color interpolation, and white balance on the digital image signal. . A signal after image processing output from the image processing unit 54 is input to the image recognition unit 25.

The control calculation unit 55 executes calculations such as AE (Automatic Exposure) related to the control of the image sensor 52 and controls the image sensor 52 such as exposure time and gain. Moreover, the control calculating part 55 performs control while performing calculations, such as a suitable light quantity setting and light distribution setting, with respect to the illumination part 21, as needed. The control calculation unit 55 may have the function of the illumination control unit 22 described above.

The image recognition system 20 described above further includes the storage unit 24 and the image recognition unit 25 described above.

The storage unit 24 is a memory that stores a control program executed by the unit control unit 40 and various types of information, and includes, for example, a RAM (Random Access Memory), a ROM (Read Only Memory), a nonvolatile memory, and the like.

The image recognition unit 25 performs image recognition processing on the image data of the image acquired by the optical detection unit 23. More specifically, the image recognizing unit 25 extracts, for example, the contour of the object from the image data after the image processing unit 54 of the optical detection unit 23 executes the image processing, and uses a method such as pattern matching. An image recognition process for recognizing the shape is executed. Thereby, the image recognition part 25 can recognize the state of the resident in the living room 101. As the state of the resident in the living room 101, it can be assumed that the user wakes up, leaves the floor, enters the floor (flooring), falls, or the like. In addition, the image recognizing unit 25 can recognize the shape of the human head by pattern matching or the like. As a result, the number of humans present in the living room 101 (particularly whether there are multiple persons in the living room 101 or not). Can also be detected (understood).

[Care support system (visit type)]
FIG. 5 is an explanatory diagram showing a schematic configuration of the visit type care support system 1. The visit-type care support system 1 installs the moving object detection unit 10 described above in each home (for example, the living room 110) of a person whose health is to be managed, such as a resident or a cared person, The communication system 200 is configured to be communicably connected to the management server 100a and the director terminal 400. The facility type care support system 1 and the basic system are the same except that the moving object detection unit 10 is installed for each building. The general configuration is the same.

In the visit type care support system 1, it is desirable that the staff terminal 300 owned by the staff T has a GPS (global positioning system) function. In this case, the management server 100a can recognize the position of the staff terminal 300 by communicating with the staff terminal 300.

[Detailed configuration of the management server]
Next, a detailed configuration of the management server 100a described above will be described. In the following, the facility-type care support system 1 will be described as an example, but the same configuration can also be applied to the visit-type care support system 1.

FIG. 6 is a block diagram showing a detailed configuration of the management server 100a. The management server 100a includes a storage unit 501, a notification prediction unit 502, a communication unit 503, and a control unit 504. The control unit 504 is configured by a CPU that controls the operation of each unit of the management server 100a.

The storage unit 501 is composed of, for example, a hard disk, and stores various information transmitted from the moving object detection unit 10 and an operation program executed by the control unit 504. Examples of the various information include daily body temperature, body movement (including movement, number of movements per unit time, amount of movement), minute movement (respiration rate), blood pressure, sleep state, etc. Biological information (vital data), image information acquired by photographing with the optical detection unit 23, an image recognition result with the image recognition unit 25, and the like are included. The various types of information may be transmitted from the moving object detection unit 10 to the management server 100a in response to an information transmission request from the management server 100a (for example, the control unit 504), or automatically from the moving object detection unit 10. It may be transmitted to the management server 100a.

The storage unit 501 stores the reception date / time information of the call signal output from the call button 103 (see FIG. 1) as the operation unit and received by the management server 100a, and is also input by the staff terminal 300 and stored in the management server 100a. It functions as an information storage unit for storing the care record information regarding the care of the resident who has been output. The care record information includes, for example, information related to the subject's diet or water intake state or excretion state. As the intake state of the meal, for example, the types (names) of the main meal and the side meal eaten by the subject, the ratio between the amount of the main meal and the side meal, and the like can be considered. As the water intake state, for example, the previous water intake, the daily water intake, the number of daily water intakes, and the like can be considered. As the excretion state, for example, the presence or absence of urination, the amount of stool, the quality of the stool can be considered. In addition, about the excretion state, when the subject wears a nursing diaper (pad), when the staff T replaces the nursing diaper, the care record information However, if the subject does not wear a nursing diaper, the subject's remarks regarding the excretion state may be recorded as care record information as it is.

The storage unit 501 also functions as a designation information storage unit that stores the staff designation information when the staff designation information is input from the director terminal 400 to the management server 100a. The staff designation information is information for designating the staff T to be rushed to the occupant's room 101 when the call signal 103 is actually notified by the operation of the call button 103 from the resident.

The notification predicting unit 502 includes, for example, a CPU. Based on at least one of the past reception date and time information and the past care record information on the call signal stored in the storage unit 501, It is predicted whether there is a possibility that a call signal notification is generated from the call button 103 by an input operation. For example, for a certain resident, when the number of receptions of today's call signal is three or more times higher than yesterday, or when it is known from the care record information that heat is generated, the notification predicting unit 502 (E.g. after tonight's meal) it can be predicted that a call signal notification may occur.

The communication unit 503 is a communication interface with the outside and includes a transmission circuit, a reception circuit, a modulation circuit, a demodulation circuit, an antenna, and the like as necessary in addition to the input / output port. When the notification predicting unit 502 predicts that there is a possibility of notification of the call signal, the communication unit 503 sends the call signal to the director terminal 400 under the control of the control unit 504. It functions as a prediction information output unit that outputs prediction information indicating that there is a possibility of notification.

Further, the communication unit 503 also functions as an instruction information output unit. That is, after the notification predicting unit 502 predicts the occurrence of the notification, the communication unit 503 performs control under the control of the control unit 504 when the call signal is actually notified from the call button 103 by the resident's input operation. Then, based on the staff designation information stored in the storage unit 501, the instruction information for instructing rushing is output to the staff terminal 300 of the staff T who should rush to the occupant's room 101.

[Detailed configuration of staff terminal]
FIG. 7 is a block diagram illustrating a detailed configuration of the staff terminal 300. The staff terminal 300 includes a storage unit 301, an input unit 302, a display unit 303, a communication unit 304, and a control unit 305. The control unit 305 includes a CPU that controls the operation of each unit of the staff terminal 300.

The storage unit 301 is a memory that stores an operation program executed by the control unit 305 and various kinds of information, and includes, for example, a RAM, a ROM, and a nonvolatile memory. The input unit 302 includes a touch panel input device that accepts an input operation by the staff T. The display unit 303 is a device that displays various types of information. The display unit 303 includes, for example, a liquid crystal display device, and is configured integrally with the input unit 302 described above. The display unit 303 constitutes an instruction information display unit that displays the instruction information when instruction information is input from a communication unit 404 (see FIG. 8) described later of the director terminal 400. The communication unit 304 is an external communication interface, and includes a transmission circuit, a reception circuit, an antenna, and the like.

[Detailed configuration of director terminal]
FIG. 8 is a block diagram showing a detailed configuration of the director terminal 400. The director terminal 400 includes a storage unit 401, an input unit 402, a display unit 403, a communication unit 404, and a control unit 405. The control unit 405 includes a CPU that controls the operation of each unit of the director terminal 400.

The storage unit 401 is a memory that stores an operation program executed by the control unit 405 and various types of information, and includes, for example, a RAM, a ROM, a nonvolatile memory, a hard disk, and the like. The input unit 402 is a device that accepts an input operation by the director D. The input unit 402 is configured with a keyboard, a mouse, a touch pad, or the like when the director terminal 400 is configured with a personal computer, and is configured with a touch panel input device when the director terminal 400 is configured with a smartphone or the like.

The display unit 403 is a device that displays various types of information, and includes, for example, a liquid crystal display device. The display unit 403 functions as a prediction information display unit that displays the above-described prediction information output from the communication unit 503 of the management server 100a. The communication unit 404 is an external communication interface, and includes a transmission circuit, a reception circuit, an antenna, and the like as necessary in addition to the input / output port.

[Information provision method]
Next, an information providing method realized in the care support system 1 having the above configuration will be described. FIG. 9 is a flowchart showing a flow of processing by the information providing method.

First, the notification predicting unit 502 of the management server 100a uses a call button by a resident's input operation in the future based on at least one of past reception date / time information and past care record information of the call signal stored in the storage unit 501. It is predicted whether or not a call signal notification from 103 may occur (S1; notification prediction step). When it is predicted that there is a possibility of notification in S1 (Yes in S2), the communication unit 503 of the management server 100a controls the director terminal 400 under the control of the control unit 504. Prediction information indicating the possibility of occurrence of notification is output (S3: prediction information output step). If there is no prediction that there is a possibility of notification in S1 (No in S2), the process returns to S1, and the notification prediction unit 502 continues to predict the possibility.

In S3, when the prediction information is output from the management server 100a to the director terminal 400, the director terminal 400 outputs the prediction information on the display unit 403 (S4; prediction information display step). FIG. 10 shows an example of the display screen of the display unit 403 of the director terminal 400. In this figure, since resident A is feverished and it is estimated that he / she will feel sick after meals in the future, an example is displayed as prediction information that there is a high possibility of notification of a call signal. Show. At the same time, in order to prepare for the occurrence of a future notification, the display unit 403 prompts the director D to specify the staff to be rushed to the occupant's room 101 when the call signal is actually notified. It is.

When the director D looks at the display unit 403 and designates a staff T to be run in the future by operating the input unit 402 (S5), the designation of the staff T is output as staff designation information from the director terminal 400 to the management server 100a. (S6). The designation of the staff T in S5 can be performed as follows, for example. The director D operates the director terminal 400 to access the management server 100a, refers to the care record information of each staff T stored in the storage unit 501 of the management server 100a, and records the care log for each staff T. Refer to As a result, the director D can grasp which staff T is performing what level of care (running) for which resident, and therefore selects (designates) the staff T with a low work load based on the result. can do. In addition, if Director D meets each staff T who works on the day directly to grasp the physical condition, or indirectly grasps the physical condition of each staff T through communication from another person, the grasp The staff T can be designated in advance based on the information.

In S6, when the staff designation information is output from the director terminal 400 to the management server 100a, the staff designation information is stored in the storage unit 501 (S7; designation information storage step). Then, after the prediction by the notification predicting unit 502, the control unit 504, when the call signal is actually notified from the call button 103 by the resident's input operation (Yes in S8), based on the staff designation information. Instruction information for instructing rushing is output from the communication unit 503 to the staff terminal 300 of the staff T who should rush to the occupant's room 101 (S9: instruction information output step). If there is no notification of the call signal in S8, the process waits until there is a notification.

Thereby, the instruction information is output to the display unit 303 of the staff terminal 300 (S10; instruction information display step). FIG. 11 shows a display screen example of the display unit 303 of the staff terminal 300. The staff T looks at the instruction information on the display unit 303 (“There was a call from the resident A. Please hurry up immediately.”), And if the staff T can immediately rush to the resident's room 101, input The “OK” button on the part 302 is pressed to rush to the resident. On the other hand, when the staff T is unable to rush immediately, such as when assisting another resident, the “reject” button of the input unit 302 is pressed to return to the director terminal 400, and the director D is re-entered. Ask for judgment.

As described above, the notification predicting unit 502 of the management server 100a may generate a notification of the call signal in the future based on at least one of the reception date / time information of the past call signal and the past care record information. (S1). If it is predicted that a notification may occur, the management server 100a outputs prediction information to the director terminal 400 (S2, S3), and the director terminal 400 displays the prediction information. (S4). In this way, the director D makes a selection (screening) that determines in advance a suitable staff (for example, a staff with a low work load so far) when there is an actual notification based on the displayed prediction information. Is possible. Therefore, even when it takes time for the director D to select the staff T, it is possible to respond quickly compared to the case where the appropriate staff T is selected after the notification is actually received.

In other words, even if screening takes time, the call notification is actually received after that, so the time loss (time lag) during screening is canceled by the waiting time until the subsequent call notification. Is done. As a result, when an actual notification is received without substantially being affected by the time lag at the time of screening, the appropriate staff T selected in advance is promptly notified (see S8 to S10). It becomes possible to respond.

In particular, when a resident is in a non-stationary state (for example, when fever is generated), the physical condition may be abruptly deteriorated, unlike in a normal state (for example, during normal heat). It is necessary to respond. Even in such a case, the director D can select an appropriate staff T in advance when it is predicted that a notification may occur (when the resident is known to be in an unsteady state). Therefore, even when the notification of the calling signal is actually made after that, it becomes possible to promptly move the appropriate staff T selected in advance to the resident.

Also, for example, during the night time when eating and bathing, because of the desire to assist with meals, to inform you that you feel unwell after eating, to prepare for bathing or to prepare for changing clothes, etc. Therefore, there may be a flood of call notifications from tenants. Even in such a case, since the director D can select an appropriate staff T in advance in preparation for the occurrence of a future call notification, even in such a time zone (such a time zone) Even if a call notification is received), a quick response is possible.

Further, the staff designation information output from the director terminal 400 is stored in the storage unit 501 of the management server 100a (S6, S7), and when there is an actual notification after the notification occurrence is predicted, the staff designation information is stored. Based on the above, instruction information for instructing rushing is output to the staff terminal 300 of the staff T appropriate for rushing (S8, S9). The staff terminal 300 displays the instruction information (S10). As a result, the staff T can immediately rush to the resident's room 101 by looking at the instruction information, and can respond quickly. When the call signal is actually notified, the instruction information is directly output from the management server 100a to the staff terminal 300 (without the director terminal 400 interposed therebetween). The rushing instruction based on this can be performed quickly.

By the way, in the above, the storage unit 501 of the management server 100a stores at least one of the past call signal reception date / time information and past care record information regarding the resident, and the notification prediction unit 502 receives the call signal reception date / time. Based on at least one of the information and the care record information, it is predicted that a call signal notification from the call button 103 will be generated in the future by the resident's input operation. However, the prediction method is limited to this. I don't mean.

For example, the storage unit 501 stores detection information output from the moving object detection unit 10, and the notification prediction unit 502 at least receives notification of a call signal and notification of detection information indicating an abnormality in the future based on the detection information. Presence / absence of the possibility of one occurrence may be predicted. For example, if a resident has broken his stomach and has stood up many times in the past for the toilet, from past detection information (for example, detection information that he has stood up many times in a short time by image recognition) In the future, occurrence of notification of a call signal for requesting toilet assistance and / or generation of notification of detection information that a resident has stood up is sufficiently predicted. Even in this case, the management server 100a outputs prediction information to the director terminal 400, and the director terminal 400 causes the director terminal 400 to display the prediction information, so that the director D actually calls based on the displayed prediction information. When there is a signal notification and / or detection information notification, it is possible to select a staff T suitable for rushing in advance.

As described above, the storage unit 501 outputs the call signal reception date / time information output from the call button 103, the resident care record information input and output from the staff terminal 300, and the moving object detection unit 10. It can be said that at least one of the detected information may be stored. That is, it can be said that the storage unit 501 only needs to store at least one of the reception date information of the signal output from the notification unit 104 and the resident care record information. At this time, the reception date / time information of the signal includes at least one of the reception date / time information of the call signal related to the resident and the reception date / time information of the detection information output from the moving object detection unit 10. Then, the notification predicting unit 502 is based on at least one of the reception date / time information of the past signal (call signal, detection information) and the past care record information regarding the resident stored in the storage unit 501 in the future. It can be said that it is sufficient to predict the possibility of notification of a signal indicating an occupant abnormality from 10.

[Other configuration of management server]
FIG. 12 is a block diagram showing another configuration of the management server 100a. The management server 100a may have a configuration in which a staff information providing unit 505 is further added to the configuration of FIG. Hereinafter, differences from the configuration of FIG. 6 will be described.

The staff information providing unit 505 selects a staff T to be rushed to the resident's room 101 from a plurality of candidates when the notification predicting unit 502 predicts that there is a possibility of notification of a call signal. Is provided to the director terminal 400. The staff information includes, for example, the number of rushing times and work results for each staff T, the mood or physical condition of the staff T, compatibility with the resident, and the details will be described later.

The staff information providing unit 505 includes a staff information creating unit 505a and a staff information output unit 505b. The staff information creation unit 505a creates the staff information based on the individual information for each staff T input in advance by each staff terminal 300. The staff information creation unit 505a is constituted by a CPU, for example. The staff information output unit 505b outputs the staff information created by the staff information creation unit 505a to the director terminal 400. The staff information output unit 505b is configured by a communication interface, for example. The communication interface includes an input / output port, a transmission circuit, a reception circuit, a modulation circuit, a demodulation circuit, an antenna, and the like as necessary. Note that the control unit 503 may also serve as the staff information creation unit 505a (CPU).

FIG. 13 schematically shows an example of staff information. The staff information creation unit 505a creates staff information by integrating the individual information for each staff T with all the staffs T. The individual information includes information related to at least one of the number of times the staff T has rushed to the occupants of each living room 101 per day and the work performance. The rushing for the resident includes both the rushing for the notification of the calling signal from the resident by the operation of the call button 103 and the rushing for the notification of the detection signal indicating the abnormality from the moving body detection unit 10. FIG. 13 shows, as an example, a result (staff information) obtained by integrating individual information (information on the number of rushes and work results) for five staffs T1 to T5. As the above work performance, for example, the total number of times of rushing in this month (April in the figure) is used, but it may be the total number of times of rushing in a predetermined period (half year, one year, etc.).

When each staff T rushes to each resident in the past, the staff terminal 300 operates the input unit 302 (see FIG. 7) to input care record information about the resident. This input information is output from the staff terminal 300 to the management server 100 a and stored in the storage unit 501. Therefore, the staff information creation unit 505a can recognize the number of rushing times and work results of each staff T based on the care record information by accessing the storage unit 501. Staff information can be created by integration.

FIG. 14 schematically shows another example of staff information. The individual information on the individual staff T may include information on the mood or physical condition of the individual staff T. For example, each of the staffs T1 to T5 inputs his / her mood or physical condition of the day in five stages by operating the staff terminal 300 according to the input criteria shown in FIG. This input information is output from the staff terminal 300 to the management server 100 a and stored in the storage unit 501. Therefore, the staff information creation unit 505a can grasp the input information by accessing the storage unit 501, and create the staff information by integrating the input information among the staffs T.

FIG. 15 schematically shows still another example of the staff information. The individual information of the individual staff T may include information regarding compatibility with the tenant of the individual staff T. For example, each of the staff members T1 to T5 operates the staff terminal 300 for an evaluation point (self-evaluation point) indicating compatibility with the resident in accordance with the criteria shown in FIG. Enter. This input information is output from the staff terminal 300 to the management server 100 a and stored in the storage unit 501. Therefore, the staff information creation unit 505a grasps the input information (self-evaluation score) by accessing the storage unit 501, calculates the current evaluation score for each staff T1 to T5 from the input information, Staff information can be created by integrating the staff T1 to T5.

In addition, in FIG. 13 to FIG. 15, each staff information is shown separately, but each staff information may be further integrated into one staff information. In addition, the individual information of the staff T includes the work status of each staff T (for example, during assistance with meals, baths or changing clothes), working hours (for example, working for five hours today), working schedule (for example, tomorrow's night work schedule or holidays) The staff information creation unit 505a may integrate the individual information among the staffs T to create staff information.

FIG. 16 is a flowchart showing a flow of processing by the information providing method realized in the care support system 1 including the management server 100a having the configuration shown in FIG. The flowchart in FIG. 16 is the same as the flowchart in FIG. 9 except that S3-1 is added after S3 and S4-1 is performed instead of S4. Hereinafter, differences from the flowchart of FIG. 9 will be described.

In S3, after the prediction information is output from the management server 100a to the director terminal 400, the management server 100a (staff information providing unit 505) provides staff information to the director terminal 400 (S3-1; staff). Information provision process). The provision of the staff information in S3-1 may be performed simultaneously with the output of the prediction information in S3.

To explain S3-1 in more detail, the staff information creation unit 505a refers to the storage unit 501 to grasp the care record information (individual information of the staff T) about the resident, and based on the care record information, FIG. The staff information indicated by 13 is created (staff information creating process). Then, the staff information output unit 505b outputs the staff information to the director terminal 400 (staff information output step). Note that the staff information creation unit 505a also creates the staff information shown in at least one of FIGS. 14 and 15 based on the individual information output from each staff terminal 300 and stored in the storage unit 501, and outputs the staff information. The unit 505b may output to the director terminal 400 together with the staff information shown in FIG.

As described above, when staff information is provided from the management server 100a to the director terminal 400, the display unit 403 of the director terminal 400 displays the staff information together with the prediction information (S4-1; prediction information). Display process). As a result, the director D can view the displayed staff information, select an appropriate staff T in consideration of the work load and the like, and designate (input) it as staff designation information (S5). For example, FIG. 17 shows a display screen example of the display unit 403 of the director terminal 400. When the staff information shown in FIG. 13 is displayed on the display unit 403, the number of rushes on today (April 3) is the smallest for staff T2, and the work performance in April is relatively small for staff T2. D can select the staff T2 by operating the input unit 402 (see FIG. 8) for the purpose of reducing the bias of the work burden among the staff T.

For example, when the staff information shown in FIG. 14 is provided from the management server 100a to the director terminal 400 and displayed on the display unit 403, the director D looks at the displayed staff information and today (April) Staff T1 who is in good condition on 3rd) can be selected. Further, for example, when the staff information shown in FIG. 15 is provided from the management server 100a to the director terminal 400 and displayed on the display unit 403, the director D looks at the displayed staff information and receives a rush request. It is possible to select a staff T5 that is compatible with the resident (for example, the resident of the room number “103”).

As described above, the staff information providing unit 505 of the management server 100a provides the staff information to the director terminal 400 when it is predicted that a call signal notification may occur in the future (S1, S2). (S3-1). Then, the display unit 403 of the director terminal 400 displays the staff information provided from the staff information providing unit 505 together with the prediction information output in S3 (S4). As a result, the director D can perform screening to see the staff information displayed on the director terminal 400 and select an appropriate staff T to be rushed to the resident's room 101 from among a plurality of candidates. That is, the director D selects a staff T with a small number of rushes based on the staff information, selects a staff T that feels good on the day, or selects a staff T that is compatible with the tenant. Can do. By designating an appropriate staff T through such screening, even when a call signal notification is actually generated, the selected (designated) staff T is instructed to run (S9), and the appropriate staff T is designated. Can be rushed to the resident. In addition, by presenting the staff information, the director D does not need to search for or find a judgment material when selecting the staff T, and easily selects an appropriate staff T based on the presented staff information. Is possible.

In addition, the staff information creation unit 505a of the management server 100a creates the staff information described above based on the individual information for each staff input in advance by the individual staff terminals 300 (by integrating the individual information). The individual information is highly reliable information input by individual staff T. Therefore, the staff information creation unit 505a creates appropriate staff information as a judgment material when selecting the staff T to be rushed to when an abnormality occurs based on the individual information, and the staff information output unit 505b uses the director terminal. 400 can be provided appropriately.

Further, the individual information includes information on at least one of the number of times the individual staff T rushes and the work results. Since the number of rushing times and work results accurately represent the burden of past work of each staff T, staff information is created by integrating the number of times of rushing such as each staff T, and the director terminal By providing the information to 400, the director D can select an appropriate staff T that reduces the bias of the work load based on the displayed staff information.

Further, the management server 100a provides the staff information including the number of rushes to the director terminal 400, and the director D displays the staff information by the display unit 403 of the director terminal 400 displaying the staff information. By looking at the staff information, the amount of work (work results) for each staff T can be immediately and easily grasped. Even though the work assignments (designation of rushing) of each staff T are performed so as to reduce the uneven work load among the staff T, there is a difference in the number of times of rushing and work results depending on the working status of the staff T. May occur. In such a case, the director D can determine the salary and allowance according to the number of times of rushing and work results based on the staff information, and can deal with specific staff T who have high work results. It is also possible to give incentives (rewards) according to the workload. This can help solve the dissatisfaction of the staff T who has a high record of work, such as a uniform salary and no motivation.

Further, as shown in FIG. 14, the individual information may include information related to the mood or physical condition of the individual staff T. In this case, the director D looks at the staff information displayed on the display unit 403 of the director terminal 400, and can select the staff T instructing rushing in consideration of the mood or physical condition of the staff T on the day. For example, by selecting a staff T having a good mood or physical condition on the day, an efficient work by the staff T can be expected. On the other hand, by not selecting a staff T with poor mood or physical condition, it is possible to reduce the work burden on the staff T and avoid accumulation of mental and physical fatigue.

Further, as shown in FIG. 15, the individual information may include information on compatibility with residents of individual staff T. In this case, the director D looks at the staff information displayed on the display unit 403 of the director terminal 400, and can select the staff T instructing rushing in consideration of compatibility with the resident. The staff T who has good compatibility with the resident is considered to be sufficiently familiar with the care of the resident, and can expect more efficient work than the other staff T.

[Further configuration of care support system]
FIG. 18 is an explanatory diagram showing another configuration of the care support system 1 of the present embodiment. The care support system 1 shown in the figure is exactly the same as the configuration in FIG. 1 except that the notification unit 104 is configured only by the moving body detection unit 10 (by deleting the call button 103). Thus, even if the notification unit 104 does not have the call button 103 but has the moving object detection unit 10, the same effects as those of the above-described embodiment can be obtained. That is, based on at least one of the past reception date / time information of the detection information output from the moving body detection unit 10 and the past care record information, notification of detection information indicating an abnormality from the moving body detection unit 10 will occur in the future. When the possibility is predicted, and it is predicted that the notification is likely to occur, the management server 100a outputs prediction information indicating the possibility of the notification to the director terminal 600, and the director By displaying the prediction information on the terminal 600, it is possible to obtain the same effect as the above-described embodiment.

FIG. 19 is an explanatory diagram showing still another configuration of the care support system 1 of the present embodiment. The care support system 1 shown in the figure is exactly the same as the configuration in FIG. 1 except that the notification unit 104 is configured only by the call button 103 (the moving body detection unit 10 is deleted). As described above, even when the notification unit 104 does not include the moving object detection unit 10 and includes the call button 103, the same effects as those of the above-described embodiment can be obtained. That is, based on at least one of the past reception date and time information and past care record information when the management server 100a receives the call signal output from the call button 103, the call signal notification from the call button 103 in the future. When the possibility of occurrence of notification is predicted and the possibility of occurrence of notification is predicted, the management server 100a outputs prediction information indicating the possibility of occurrence of notification to the director terminal 600 Then, by displaying the prediction information on the director terminal 600, it is possible to obtain the same effect as the above-described embodiment.

In this embodiment, an example in which the care support system 1 is applied to a nursing facility has been described. However, the present invention can be applied to a medical institution such as a hospital or a clinic.

[Others]
The care support system and information providing method of the present embodiment described above may be expressed as follows.

The care support system according to the present embodiment directs and supervises the management server, a notification unit that notifies the management server of a signal from the room of the target person who supports daily life, and a staff that takes care of the target person A director terminal that accepts an input operation by a director, and a plurality of staff terminals that accept an input operation by individual staff, wherein the management server receives the date and time information of the signal output from the notification unit, and the staff terminal The information storage unit that stores and stores at least one of the recorded information related to the care of the subject, and the past received date and time information about the subject and the past stored in the information storage unit Based on at least one of the recorded information, the target person from the notification unit in the future A notification prediction unit that predicts the possibility of notification of the signal indicating abnormality, and the notification to the director terminal when the notification prediction unit predicts that the notification may occur A prediction information output unit that outputs prediction information indicating that there is a possibility of occurrence of an error, and the director terminal includes a prediction information display unit that displays the prediction information output from the prediction information output unit. I have.

In the care support system, the notification unit includes a detection unit that is installed in a room of the subject, detects a state of the subject in the room, and outputs detection information as the signal. The storage unit stores at least one of the reception date and time information of the past detection information and the past record information, and the notification prediction unit includes the reception date and time information of the past detection information and the past record information. Based on at least one of the above, the possibility of notification of the detection information from the detection unit in the future may be predicted.

In the care support system, the notification unit includes an operation unit that outputs a call signal for calling a staff in response to an input operation of the subject, and the information storage unit stores a past call signal. At least one of reception date / time information and the past recorded information is stored, and the notification predicting unit detects the detection in the future based on at least one of the reception date / time information of the past call signal and the past recorded information. The possibility of notification of the ringing signal from the unit may be predicted.

In the care support system, the notification unit is installed in a room of the target person, detects a state of the target person in the room, and outputs detection information as the signal; and the target person An operation unit that outputs a call signal for calling a staff in response to the input operation of the information, and the information storage unit includes the reception date and time information of the past detection information, the past record information, and the past call signal. At least one of the reception date / time information is stored, and the notification prediction unit is based on at least one of the reception date / time information of the past detection information, the past record information, and the reception date / time information of the past call signal. In the future, there is a possibility that at least one of notification of the detection information from the detection unit and notification of the call signal from the detection unit will occur. It may be measured.

In the care support system described above, the management server receives from the director terminal staff designation information for designating a staff to be rushed to the living room of the target person when the notification is actually received. A staff member to be rushed to the living room of the target person based on the staff designation information when there is the notification after the prediction by the notification prediction section and the prediction information storage section for storing the staff designation information. The staff terminal may include an instruction information output unit that outputs instruction information for instructing rushing, and the staff terminal may include an instruction information display unit that displays the instruction information.

In the care support system, the management server selects, from a plurality of candidates, a staff to be rushed to the living room of the target person when the notification prediction unit predicts that the notification may occur. A staff information providing unit that provides the director terminal with staff information to be used as a judgment material for performing, and the prediction information display unit of the director terminal displays the staff information provided from the staff information providing unit. The information may be displayed together with the prediction information.

In the care support system, the staff information providing unit of the management server includes a staff information creating unit that creates the staff information based on individual information for each staff that is input in advance by each of the staff terminals. You may have the staff information output part which outputs the said staff information created by the staff information creation part to the said director terminal.

In the care support system described above, the individual information may include information on at least one of the number of rushing times and work results of individual staff members.

In the care support system, the individual information may include information on the mood or physical condition of individual staff.

In the care support system, the individual information may include information on compatibility of the individual staff with the target person.

The information providing method of the present embodiment is based on past reception date / time information when a signal notified from a notification unit in a living room of a target person who supports daily life is received by the management server, and on each staff terminal In the future, the notification of the signal indicating the abnormality of the subject from the notification unit is generated based on at least one of the past record information relating to the care of the subject inputted and outputted to the management server A notification prediction step for predicting the possibility, and when it is predicted that the notification may occur, the management server sends the notification to the director terminal of the director who directs and supervises the staff. A prediction information output step for outputting prediction information indicating that there is a possibility, and a prediction information display process for displaying the prediction information in the director terminal. Including the door.

In the information providing method, in the notification prediction step, detection information output from the detection unit installed in the subject person's room as a signal by detecting the state of the subject person in the room. The possibility of notification of the detection information from the detection unit in the future may be predicted based on at least one of the past reception date / time information received at the management server and the past record information.

In the information providing method, in the notification prediction step, past reception date and time information when the management server receives a call signal for calling a staff, which is output from the operation unit according to the input operation of the target person. Based on at least one of the recorded information in the past, the possibility of notification of the call signal from the operation unit in the future may be predicted.

In the information providing method, in the notification prediction step, detection information output from the detection unit installed in the subject person's room as a signal by detecting the state of the subject person in the room. Past reception date and time information when received by the management server, past reception date and time information when the management server receives a call signal for calling a staff, which is output from the operation unit according to the input operation of the target person Based on at least one of the recorded information in the past, it is predicted that at least one of notification of the detection information from the detection unit and notification of the call signal from the operation unit will occur in the future. May be.

In the above information providing method, when the staff designation information for designating the staff to be rushed to the living room of the target person when the notification is actually received is input to the management server from the director terminal, the staff Specified information storing step for storing specified information and after the prediction that the notification may occur, when there is the notification, the subject person should be rushed to the room based on the staff specification information It may further include an instruction information output step of outputting instruction information for instructing rushing to a staff terminal of the staff, and an instruction information display step of displaying the instruction information at the staff terminal.

In the above information providing method, when it is predicted that the notification may occur, staff information serving as a judgment material for selecting a staff to be rushed to the room of the target person from among a plurality of candidates. The staff information providing step of providing the director terminal from the management server may be further included. In the prediction information display step, the staff information may be displayed together with the prediction information on the director terminal.

In the information providing method, the staff information providing step includes a staff information creating step of creating the staff information based on individual information for each staff input in advance by each staff terminal, and the staff information is the staff information. And a staff information output step of outputting to the director terminal.

In the above information providing method, the individual information may include information on at least one of the number of rushing times of individual staff and work results.

In the above information providing method, the individual information may include information on the mood or physical condition of the individual staff.

In the information providing method, the individual information may include information on compatibility of the individual staff with the target person.

The embodiment of the present invention has been described above, but the scope of the present invention is not limited to this, and various modifications can be made without departing from the spirit of the invention.

The present invention can be used, for example, in a care support system that supports the daily life of a resident in a care facility or a patient in a hospital.

1 Care support system 10 Motion detection unit (detection unit)
100a Management server 101 Office 103 Call button (operation unit)
104 Notification unit 300 Staff terminal 303 Display unit (instruction information display unit)
400 Director terminal 403 Display section (prediction information display section, staff information display section)
404 Communication unit (instruction information output unit)
501 Storage unit (information storage unit, designated information storage unit)
502 notification prediction unit 503 communication unit (prediction information output unit, instruction information output unit)
505 Staff information providing section 505a Staff information creating section 505b Staff information output section D Director T Staff

Claims (20)

1. A management server,
   A notification unit for notifying the management server of a signal from the living room of the target person who is to support daily life;
   A director terminal that accepts an input operation by a director who directs and supervises a staff who takes care of the target person;
   Including multiple staff terminals that accept input operations by individual staff,
   The management server is
   An information storage unit that stores at least one of the reception date and time information of the signal output from the notification unit and the recording information that is input and output at the staff terminal;
   Notification of the signal indicating an abnormality of the subject from the notification unit in the future based on at least one of the past reception date / time information and the past recorded information regarding the subject stored in the information storage unit A notification prediction unit that predicts the possibility of occurrence of,
   A prediction information output unit that outputs, to the director terminal, prediction information indicating the possibility of occurrence of the notification when the notification prediction unit predicts that the notification may occur; With
   The said director terminal is a care support system provided with the prediction information display part which displays the said prediction information output from the said prediction information output part.
2. The notification unit includes a detection unit that is installed in a room of the subject, detects a state of the subject in the room, and outputs detection information as the signal.
   In the information storage unit, at least one of the reception date information of the past detection information and the past record information is stored,
   The notification prediction unit predicts the possibility of notification of the detection information from the detection unit in the future based on at least one of the reception date / time information of the detection information in the past and the record information in the past. The care support system according to Item 1.
3. The notification unit includes an operation unit that outputs a call signal for calling a staff in response to an input operation of the target person,
   In the information storage unit, at least one of the reception date information of the past call signal and the past recording information is stored,
   The notification predicting unit predicts the possibility of notification of the call signal from the detection unit in the future based on at least one of the reception date / time information of the past call signal and the past recorded information. The care support system according to Item 1.
4. The notification unit is
   A detection unit that is installed in the room of the subject, detects the state of the subject in the room, and outputs detection information as the signal;
   An operation unit that outputs a call signal for calling a staff in response to an input operation of the target person,
   The information storage unit stores at least one of the reception date / time information of the past detection information, the past record information, and the reception date / time information of the past call signal,
   The notification prediction unit may notify the detection information from the detection unit in the future based on at least one of the reception date / time information of the past detection information, the past record information, and the reception date / time information of the past call signal. The care support system according to claim 1, wherein the possibility of occurrence of at least one of notification of the calling signal from the detection unit is predicted.
5. The management server is
   Designation information for storing the staff designation information when staff designation information for designating a staff to be rushed to the living room of the target person when the notification is actually received is input from the director terminal to the management server. A storage unit;
   Instruction information for outputting instruction information for instructing rushing to the staff terminal of the staff to be rushed to the living room of the target person based on the staff designation information when the notification is made after prediction by the notification prediction unit Output section,
   The care support system according to claim 1, wherein the staff terminal includes an instruction information display unit that displays the instruction information.
6. The management server is
   When the notification predicting unit predicts that there is a possibility of occurrence of the notification, staff information serving as a judgment material for selecting a staff to be rushed to the room of the target person from among a plurality of candidates. It also has a staff information provider to be provided to the terminal.
   The care support system according to claim 1, wherein the prediction information display unit of the director terminal displays the staff information provided from the staff information providing unit together with the prediction information.
7. The staff information providing unit of the management server is
   A staff information creating unit that creates the staff information based on individual information for each staff input in advance by each staff terminal;
   The care support system according to claim 6, further comprising a staff information output unit that outputs the staff information created by the staff information creation unit to the director terminal.
8. The care support system according to claim 7, wherein the individual information includes information related to at least one of the number of times the individual staff has rushed and the work performance.
9. The care support system according to claim 7 or 8, wherein the individual information includes information on the mood or physical condition of each staff member.
10. The care support system according to any one of claims 7 to 9, wherein the individual information includes information on compatibility of the individual staff with the target person.
11. Information received from the notification unit in the living room of the target person who supports the daily life at the management server, information on the date and time of reception in the past, and input to each staff terminal and output to the management server A notification prediction step of predicting a possibility that a notification of the signal indicating the abnormality of the subject from the notification unit will occur in the future based on at least one of past recorded information relating to the care of the subject; ,
    When it is predicted that the notification may occur, the management server sends prediction information indicating that the notification may occur to the director terminal of the director who directs and supervises the staff. A prediction information output step to output;
    An information providing method including a prediction information display step of displaying the prediction information in the director terminal.
12. In the notification prediction step, when the management server receives the detection information output as the signal by detecting the state of the target person in the living room from the detection unit installed in the target person's living room. The information providing method according to claim 11, wherein a possibility of notification of the detection information from the detection unit in the future is predicted based on at least one of past reception date / time information and past record information.
13. In the notification prediction step, past reception date and time information when the management server receives a call signal for calling a staff, which is output from the operation unit in response to the input operation of the target person, and the past record information The information providing method according to claim 11, wherein a possibility that a notification of the calling signal from the operation unit will occur in the future is predicted based on at least one of the following.
14. In the notification prediction step, when the management server receives the detection information output as the signal by detecting the state of the target person in the living room from the detection unit installed in the target person's living room. Past reception date and time information, past reception date and time information when the management server receives a call signal for calling a staff, which is output from the operation unit according to the input operation of the target person, and the past recording information The possibility of at least one of notification of the detection information from the detection unit and notification of the call signal from the operation unit occurring in the future based on at least one of the following: Information provision method.
15. Designation information for storing the staff designation information when staff designation information for designating a staff to be rushed to the room of the target person when the notification is actually input is input from the director terminal to the management server. Memory process;
    An instruction to instruct the staff terminal of the staff to be rushed to the room of the target person based on the staff designation information when the notification is made after predicting that the notification may occur An instruction information output step for outputting information;
    The information providing method according to claim 11, further comprising: an instruction information display step of displaying the instruction information at the staff terminal.
16. When it is predicted that there is a possibility that the notification will occur, staff information serving as a judgment material for selecting from among a plurality of candidates a staff to be rushed to the room of the target person is sent from the management server to the director. It further includes a staff information provision process to be provided to the terminal,
    The information providing method according to claim 11, wherein, in the prediction information display step, the staff information is displayed together with the prediction information at the director terminal.
17. The staff information providing step includes:
    A staff information creating step for creating the staff information based on individual information for each staff input in advance by each staff terminal;
    The information providing method according to claim 16, further comprising a staff information output step of outputting the staff information to the director terminal.
18. 18. The information providing method according to claim 17, wherein the individual information includes information related to at least one of the number of times the individual staff rushed and the work performance.
19. 19. The information providing method according to claim 17 or 18, wherein the individual information includes information on the mood or physical condition of each staff member.
20. The information providing method according to any one of claims 17 to 19, wherein the individual information includes information on compatibility of the individual staff with the target person.

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