WO2020075675A1 - Care system management method, management device and program - Google Patents

Abstract

Provided is a management method for care system executed by a computer, comprising: a step for reading out a recording about a respondent; a step for outputting a question based on the record; and a step for acquiring a response to the question based on the record.

Description

Care system management method, management device, and program

This disclosure relates to the collection of information about the person to whom care is provided.

Conventionally, the data of the target person has been used to provide care to the target person in hospitals and nursing facilities. For example, Japanese Unexamined Patent Application Publication No. 2018-92493 (Patent Document 1) discloses a care support system that generates care plan information by analyzing input data regarding the content of care provided to a subject.

Japanese Patent Laid-Open No. 2018-92493

However, the technology described in Patent Document 1 only manages the content of the care provided to the target person. In such a situation, by acquiring more detailed information about the target person, not only can more appropriate care be provided to the target person, but technology for avoiding unnecessary care and compensating for the labor shortage is available. It was wanted.

The present disclosure has been conceived in view of such actual circumstances, and its purpose is to provide a technique for acquiring more detailed information about a person who is a target of care.

According to an aspect of the present disclosure, a computer implemented method of managing a care system comprising reading a record about a subject, outputting a record-based question, and answering a record-based question. A method of managing a care system is provided, comprising:

The management method of the care system may further include a step of determining whether or not to notify the staff who provides the care to the target person according to the obtained answer.

The management method of the care system may further include a step of changing the information notified to the staff who provides the care to the target person according to the obtained answer.

The management method of the care system may further include the step of changing the condition for outputting the question based on the record, based on the content of the answer.

The management method of the care system may further include a step of detecting the presence or absence of a person who provides care to the target person in the living room of the target person. The step of outputting a question based on the record includes outputting the question, provided that the person who provides care to the subject is absent in the room.

The management method of the care system may further include the step of outputting a question according to the answer.

According to another aspect of the present disclosure, a program is provided for causing a computer to carry out the management method for the care system.

According to another aspect of the present disclosure, one or more processors, and a memory configured to store a program executed by the one or more processors to cause the one or more processors to perform the management method. A management system for a care system is provided.

According to the present disclosure, the record about the care recipient is read, the question according to the record is output, and the answer to the question is acquired. In the watching system, not only the care record, but also the subjective information of the subject regarding the care record is managed. Thereby, more detailed information about the target person is acquired.

It is a figure which shows an example of a structure of a watching system. FIG. 6 is a diagram for explaining an example of a detection range of a sensor in a living room 900. It is a figure which shows the hardware configuration of the sensor box 100 of the watching system, the management server 200, and the portable terminal 300. 3 is a diagram showing a hardware configuration of a cloud server 400. FIG. FIG. 6 is a diagram showing a hardware configuration of a dialogue terminal 700. It is a figure which shows an example of the utilization aspect of a watching system. FIG. 8 is a diagram showing an example of a screen displayed on the mobile terminal 300. It is a figure which shows the specific example of the question output in a watching system. It is a functional block diagram of each element in a watching system. It is a figure which shows an example (question database) of the information which links | relates the care record and the content of the question. 9 is a flowchart of processing executed by the management server 200 regarding generation of a schedule for outputting a question from the interactive terminal 700. 9 is a flowchart of processing executed by the management server 200 regarding output of a question from the dialogue terminal 700.

An embodiment of the watching system will be described below with reference to the drawings. In the following description, the same parts and components are denoted by the same reference numerals. Their names and functions are the same. Therefore, the description will not be repeated.

[Configuration of watching system]
FIG. 1 is a diagram illustrating an example of the configuration of a watching system. As an example of the watching target, a resident in each living room provided in the living room area RM of the facility is adopted. In the watching system of FIG. 1, the living rooms 900A and 900B are provided in the living room region RM. The room 900A is assigned to the resident 800A. The room 900B is assigned to the resident 800B. In the example of FIG. 1, the number of living rooms included in the watching system is two, but the number is not limited to this.

In the watching system, the sensor box 100A installed in the room 900A, the sensor box 100B installed in the room 900B, the management server 200 installed in the management center ST, and the access point AP are connected via the network NT. To be done.

In the watching system, the mobile terminal 300A carried by the staff NA and the mobile terminal 300B carried by the staff NB are connected to the network NT via the access point AP. Furthermore, the sensor boxes 100A and 100B, the management server 200, and the access point AP can communicate with the cloud server 400 via the network NT.

Further, in the watching system, the interaction terminals 700A and 700B installed in the living rooms 900A and 900B are connected to other devices in the watching system via the network NT. Each of interaction terminals 700A and 700B is, for example, a robot having the appearance of a teddy bear, as shown as "interaction terminal 700" in FIG. However, the appearance of the interactive terminal 700 may be any external appearance, and may be a cylindrical housing that does not have a configuration corresponding to the eyes and nose.

Further, the interaction terminals 700A and 700B may display a character that interacts with the resident on the display, or may display information for interacting with the resident (for example, a question message) on the display. Alternatively, it may be output from a speaker.

The room 900A includes a bed 901A, a toilet 902A, and furniture 903A as facilities. A door sensor 510A that detects whether the door is open or closed is installed on the door of the living room 900A. A toilet sensor 520A that detects opening / closing of the toilet 902A is installed on the door of the toilet 902A. The bed 901A is provided with an odor sensor 530A that acquires the excretion information of the resident 800A. The resident 800A is equipped with a vital sensor 540A that detects vital information of the resident 800A. One example of the vital information detected is the resident's body temperature. Another example is resident breathing. Yet another example is the occupant's heart rate. Yet another example is two or more types of information among these information. In room 900A, resident 800A can operate care call cordless handset 500A.

In the present specification, the term “sensor box 100” that generically refers to the sensor boxes 100A and 100B is used when referring to items common to the plurality of sensor boxes 100A and 100B. Similarly, residents 800A, 800B, living rooms 900A, 900B, beds 901A, 901B, toilets 902A, 902B, furniture 903A, 903B, care call slaves 500A, 500B, door sensors 510A, 510B, toilet sensors 520A, 520B, odor sensors. Similarly, the terms “resident 800”, “living room 900”, “toilet 902”, “furniture 903”, “care cordless handset 500”, and “door sensor 510” are similarly applied to the 530A and 530B and the vital sensors 540A and 540B. , "Toilet sensor 520", "odor sensor 530", "vital sensor 540" are used.

The sensor box 100A has a built-in sensor for detecting the behavior of an object in the living room 900A. One example of a sensor is a Doppler sensor for detecting the movement of an object. Another example is a camera. Still another example is the care call slave device 500, the door sensor 510, the toilet sensor 520, the odor sensor 530, or the vital sensor 540. The sensor box 100A includes at least one of these sensors as a sensor.

FIG. 2 is a diagram for explaining an example of the detection range of the sensor in the living room 900. In the example of FIG. 2, the sensor box 100 is installed on the ceiling CL of the living room 900.

▽ Range AR roughly represents the detection range of the sensor. When the sensor is a Doppler sensor, the Doppler sensor detects the behavior occurring within the range AR. When the sensor is a camera, the camera takes an image within the range AR.

Returning to FIG. 1, the management server 200 installed in the management center ST is connected to the display 206 and the input device 209. The input device 209 is, for example, a keyboard.

In the watching system of FIG. 1, the number of mobile terminals connected to the network NT via the access point AP is two ( mobile terminals 300A and 300B), but the number is not limited to this. In this specification, when referring to items common to the mobile terminals 300A and 300B, the term "mobile terminal 300" that collectively refers to the mobile terminals 300A and 300B is used.

Further, the term “dialogue terminal 700” that collectively refers to the dialogue terminals 700A and 700B is used.
Communication between the respective elements in the watching system of FIG. 1 may be wired or wireless.

Note that the sensor box 100 does not necessarily have to include the camera 105 and / or the Doppler sensor 106. The camera 105 and / or the Doppler sensor 106 may be provided outside the sensor box 100 similarly to the door sensor 510 and the like. The control device 101 may acquire the detection output of the camera 105 and / or the Doppler sensor 106 provided outside the sensor box 100 via a given interface.

The vital sensor 540 does not necessarily have to be attached to the resident. In one example, the vital sensor 540 is realized by an infrared sensor or the like installed apart from the resident, and outputs vital information (body temperature) by detecting the temperature of the resident. In another example, vital sensor 540 is implemented by Doppler sensor 106. The Doppler sensor 106 irradiates a resident with microwaves. The microwave causes a Doppler effect due to a slight displacement of the chest due to the pulsation of the resident's heart, and changes its frequency. The Doppler sensor 106 detects the heartbeat of the occupant based on the fluctuation of the frequency. In yet another example, Doppler sensor 106 detects resident breathing.

In one example, the dialogue terminal 700 is installed in the living room 900, and talks with the resident by voice. More specifically, the interaction terminal 700 outputs the question regarding the care provided to the resident by voice. When the resident answers the question by voice, the interactive terminal 700 acquires the voice of the answer. The dialogue terminal 700 may output a question according to an instruction from the management server 200. The interaction terminal 700 may transfer the acquired voice to the management server 200.

The dialogue between the dialogue terminal 700 and the resident is not limited to voice, and may be visual information (for example, display of a question sentence) or vibration (for example, Vibration for prompting input of impression of care) or a combination of these modes. More specifically, the information input as the answer is not limited to voice, and may be electronic information by operating a button or keyboard, or may be captured by a device such as a camera or various human sensors. It may be visual information (sign language, gesture, etc.) that is displayed or a combination thereof.

[Configuration of each element of the monitoring system]
FIG. 3 is a diagram showing the hardware configurations of the sensor box 100, the management server 200, and the mobile terminal 300 of the watching system. FIG. 4 is a diagram showing a hardware configuration of the cloud server 400. FIG. 5 is a diagram showing a hardware configuration of the interactive terminal 700. Hereinafter, an example of the configuration of each device in the watching system will be described with reference to FIGS. 3 to 5.

(Sensor box 100)
As shown in FIG. 3, the sensor box 100 includes a control device 101, a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, a communication interface 104, a camera 105, a Doppler sensor 106, The wireless communication device 107 and the storage device 120 are provided.

The control device 101 controls the sensor box 100. The control device 101 is composed of, for example, at least one integrated circuit. The integrated circuit includes, for example, at least one CPU (Central Processing Unit), at least one ASIC (Application Specific Integrated Circuit), at least one FPGA (Field Programmable Gate Array), or a combination thereof.

ア ン テ ナ An antenna (not shown) and the like are connected to the communication interface 104. The sensor box 100 exchanges data with an external communication device via the antenna. The external communication devices include, for example, the management server 200, the mobile terminal 300, the access point AP, the cloud server 400, and other communication terminals.

The camera 105 is a near-infrared camera in one implementation. The near-infrared camera includes an IR (Infrared) projector that emits near-infrared light. By using the near infrared camera, an image showing the inside of the living room 900 can be taken even at night. In another implementation, camera 105 is a surveillance camera that receives only visible light. In still other implementations, a 3D sensor or a thermographic camera may be used as camera 105. The sensor box 100 and the camera 105 may be integrally configured or may be separately configured.

The Doppler sensor 106 is, for example, a microwave Doppler sensor, which radiates and receives a radio wave to detect the behavior of the object in the living room 900. Thereby, the biometric information of the occupant 800 in the living room 900 can be detected. In one example, the Doppler sensor 106 radiates a microwave of 24 GHz band toward the bed 901 of each room 900, and receives a reflected wave reflected by the resident 800. The reflected wave is Doppler-shifted by the operation of the resident 800. The Doppler sensor 106 can detect the respiratory state and heart rate of the resident 800 from the reflected wave.

The wireless communication device 107 receives signals from the care call slave device 500, the door sensor 510, the toilet sensor 520, the odor sensor 530, and the vital sensor 540, and transmits the signals to the control device 101. For example, the care call slave device 500 includes a care call button 501, and when the care call button 501 is operated, it transmits a signal indicating that the operation has been performed to the wireless communication device 107. Each of the door sensor 510, the toilet sensor 520, the odor sensor 530, and the vital sensor 540 transmits the respective detection outputs to the wireless communication device 107.

The storage device 120 is a recording medium such as a hard disk or an external storage device. The storage device 120 stores a program executed by the control device 101 and various data used for executing the program. Various data may include behavior information of the resident 800.

At least one of the above-mentioned program and data is a storage device other than the storage device 120 (for example, a storage area of the control device 101 (for example, a cache memory), a ROM 102, as long as it is a storage device accessible by the control device 101. It may be stored in the RAM 103 or an external device (for example, the management server 200 or the mobile terminal 300).

(Behavior information)
The above action information will be described. The action information is, for example, information indicating that the resident 800 has performed a predetermined action. In one example, the predetermined action is "wake-up" indicating that the resident 800 has woke up, "leaving" indicating that the resident 800 has left the bedding, and "falling" indicating that the resident 800 has fallen out of the bedding. , And four actions of “falling” indicating that the resident 800 has fallen.

In one embodiment, the control device 101 generates behavior information of the resident 800 associated with each room 900 based on the image captured by the camera 105 installed in each room 900. The control device 101 detects, for example, the head of the resident 800 from the above-mentioned image, and “wakes up” and “leaves” the resident 800 based on the detected temporal change in the size of the head of the resident 800. , "Fall" and "fall" are detected. Hereinafter, a specific example of the generation of action information will be described in more detail.

First, the storage device 120 stores the location area of the bed 901 in the living room 900, the first threshold Th1, the second threshold Th2, and the third threshold Th3. The first threshold Th1 identifies the size of the head of the occupant in the lying region of the bed 901 between the lying position and the sitting position. The second threshold Th2 identifies whether or not the occupant is in a standing posture based on the size of the head of the occupant in the living room 900 excluding the area where the bed 901 is located. The third threshold Th3 identifies whether or not the occupant is in a recumbent posture based on the size of the occupant's head in the living room RM excluding the area where the bed 901 is located.

The control device 101 extracts a moving body region from the target image as a region of the person of the resident 800 by, for example, the background difference method or the frame difference method. The control device 101 further derives from the extracted moving body region by a neural network learned for head detection by pattern matching using a head model prepared in advance by, for example, circular or elliptical Hough transform. The head region of the occupant 800 is extracted using the threshold thus obtained. The control device 101 detects “wake-up”, “getting out of bed”, “fall” and “fall” from the extracted position and size of the head.

The control device 101 determines that the position of the head extracted as described above is within the location area of the bed 901, and the size of the head extracted as described above uses the first threshold Th1 to lie down. When the change from the size of the posture to the size of the sitting posture is detected, it may be determined that the action “wake up” has occurred.

The control device 101 is the case where the position of the head extracted as described above moves from inside the location area of the bed 901 to outside the location area of the bed 901, and the size of the head extracted as described above. It may be determined that the action “getting out of bed” has occurred when detects that the size has changed from a certain size to the size of the standing posture by using the second threshold Th2.

The control device 101 is the case where the position of the head extracted as described above moves from inside the location area of the bed 901 to outside the location area of the bed 901, and the size of the head extracted as described above. If the time changes from a certain size to the size of the recumbent posture by using the third threshold Th3, it may be determined that the action “fall” occurs.

In the control device 101, the position of the head extracted as described above is located in the living room 900 excluding the area where the bed 901 is located, and the size of the extracted head uses the third threshold Th3. When it is detected that the size has changed from a certain size to the size of the recumbent posture, it may be determined that the action “fall” has occurred.

As described above, in one specific example, the control device 101 of the sensor box 100 generates the behavior information of the resident 800. In the watching system, other elements may generate the behavior information of the resident 800 using the image in the living room 900.

(Management server 200)
As shown in FIG. 3, the management server 200 includes a control device 201, a ROM 202, a RAM 203, a communication interface 204, a display interface 205, an operation interface 207, and a storage device 220.

The control device 201 controls the management server 200. The control device 201 is composed of, for example, at least one integrated circuit. The integrated circuit is configured by, for example, at least one CPU, at least one ASIC, at least one FPGA, or a combination thereof.

An antenna (not shown) or the like is connected to the communication interface 204. The management server 200 exchanges data with an external communication device via the antenna. The external communication device includes, for example, the sensor box 100.

The display interface 205 is connected to the display 206, and sends an image signal for displaying an image to the display 206 according to a command from the control device 201 or the like.

The operation interface 207 is, for example, a USB (Universal Serial Bus) terminal and is connected to the input device 209. The operation interface 207 receives a signal indicating a user operation from the input device 209. The input device 209 is, for example, a mouse, a keyboard, a touch panel, or any other device capable of accepting a user's input operation.

The storage device 220 is a recording medium such as a hard disk or an external storage device. In one implementation, the storage device 220 stores a program executed by the control device 201, but the program may be stored in another storage device accessible by the control device 201.

(Mobile terminal 300)
As shown in FIG. 3, the mobile terminal 300 includes a control device 301, a RAM 303, a communication interface 304, a display 305, an input device 306, and an internal memory 320.

The control device 301 controls the mobile terminal 300. The control device 301 is composed of, for example, at least one integrated circuit. The integrated circuit includes, for example, at least one CPU, at least one ASIC, at least one FPGA, or a combination thereof.

An antenna (not shown) or the like is connected to the communication interface 304. The mobile terminal 300 exchanges data with an external communication device via the antenna and the access point AP (FIG. 1). The external communication device includes, for example, the sensor box 100 and the management server 200.

The display 305 is realized by, for example, an organic EL (Electro Luminescence) display. The input device 306 is realized by, for example, a touch sensor that is overlaid on the display 305. The touch sensor receives various operations on the mobile terminal 300 by touch operations and outputs the contents of the operations to the control device 301.

The internal memory 320 is a recording medium such as eMMC (Embedded MultiMediaCard). As an example, the internal memory 320 stores a program executed by the control device 301. However, the program is stored in a storage device other than the internal memory 320 as long as the storage device is accessible by the control device 301. Good.

(Cloud server 400)
As shown in FIG. 4, the cloud server 400 includes a control device 401, a ROM 402, a RAM 403, a communication interface 404, and a storage device 420.

The control device 401 controls the cloud server 400. The control device 401 is composed of, for example, at least one integrated circuit. The integrated circuit is configured by, for example, at least one CPU, at least one ASIC, at least one FPGA, or a combination thereof.

An antenna (not shown) or the like is connected to the communication interface 404. The cloud server 400 exchanges data with an external communication device via the antenna. The external communication device includes, for example, the sensor box 100 and the management server 200.

The storage device 420 is a recording medium such as a hard disk or an external storage device. In one implementation, the storage device 420 stores a program executed by the control device 401, but the program may be stored in another storage device accessible by the control device 401.

(Dialogue terminal 700)
As shown in FIG. 5, the interactive terminal 700 includes a control device 701, a RAM 703, a communication interface 704, a speaker 711, a microphone 712, a display 713, and an internal memory 720.

The control device 701 controls the dialogue terminal 700. The control device 701 is composed of, for example, at least one integrated circuit. The integrated circuit is configured by, for example, at least one CPU, at least one ASIC, at least one FPGA, or a combination thereof.

An antenna (not shown) or the like is connected to the communication interface 704. The interaction terminal 700 exchanges data with an external communication device via the antenna. The external communication device includes, for example, the sensor box 100 and the management server 200.

The speaker 711 outputs sound under the control of the control device 701, and the microphone 712 outputs the input sound to the control device 701. The display 713 displays information under the control of the control device 701. The display 713 may be configured by a touch panel. In this case, the touch panel receives an input of information by touch and outputs the input information to the control device 701.

The internal memory 720 is, for example, a recording medium such as eMMC. As an example, the internal memory 720 stores a program executed by the control device 701. However, the program is stored in a storage device other than the internal memory 720 as long as it is a storage device accessible by the control device 701. Good.

(Meaning of the term "program" in this specification)
In the watching system, various “programs” may be provided as a part of an arbitrary program instead of as a single program. Various "programs" can be realized by cooperation of arbitrary plural programs. In one example, when the control device 101 of the sensor box 100 realizes the function described in the present specification by executing the first program, the first program is a module that is a part of the second program. May be used. Even if the first program does not include some modules for realizing the function, if the first program mainly contributes to realizing the function, it deviates from the purpose of the program for realizing the function. Not something to do. Further, some or all of the functions described in the present specification may be realized by dedicated hardware. Further, in the device that provides the functions described in the present specification, some or all of the functions may be provided as a so-called cloud service from an external device.

[Usage mode of the watching system]
FIG. 6 is a diagram illustrating an example of a usage mode of the watching system. In the mode shown in FIG. 6, the flow of information between the elements that make up the watching system is indicated by arrows, and each arrow is assigned a number. The assigned numbers represent an example of the order of information flow within the watching system. The flow of information in the watching system will be described below in order.

((1A) Input of care record)
After providing the care, the staff NA inputs the work content into the mobile terminal 300. The mobile terminal 300 transmits the input work content to the management server 200. The transmission of the work content may be realized as a function of the care work application of the mobile terminal 300, for example. An example of the transmitted work content is movement of the resident to the toilet or movement of the toilet and assistance for work in the toilet (excretion assistance). Another example is the resident's body temperature for the task of measuring the resident's body temperature. Still another example is the state of the resident (whether or not they have taken medication, the amount of water taken, etc.) regarding the work of confirming the state of the resident.

The work is not limited to that in the living room. The resident's condition may be confirmed outside the room. A matter that the staff who sees the resident outside the room confirms the resident may be transmitted as the work content. Still another example of the transmitted work content may be a bathing record for a work of bathing assistance. Still another example of the transmitted work content may be the amount of meal (such as the amount of leftover food) for the work of collecting tableware.

((1B) Detection, recording)
The sensor box 100 acquires and records various data for detecting the behavior (motion) of the occupant 800 in the living room 900. The sensor box 100 detects the behavior of the resident 800 from the acquired data. The detected action is, for example, “wake up”, “leave bed”, “fall” or “fall”. When the resident 800 detects a predetermined behavior, the sensor box 100 notifies the management server 200 of the detection of the behavior.

The management server 200 may detect the behavior of the resident 800. In this case, the management server 200 acquires the data from the sensor box 100 and analyzes the data to detect the behavior of the resident 800.

((2) Care record registration)
The management server 200 registers the work content transmitted from the mobile terminal 300 in the care record for each resident. The management server 200 also acquires the detection output of the sensor associated with the resident from the sensor box 100 and registers the detection output in the care record for each resident. The sensor related to the resident is any sensor that outputs information about the resident in the living room (for example, the camera 105, the Doppler sensor 106, the care call slave device 500, the door sensor 510, the toilet sensor 520, the odor sensor 530, the vital sensor). 540).

A care record is information for managing all information related to residents, and is managed in the form of electronic files, for example. The care record is stored in the storage device 220, for example. The care record may be stored in a storage device other than the storage device 220 as long as the storage device is accessible to the processor in the care system.

In one example, the care record includes information identifying the resident and the work content of the care provided to the resident. The care record may include the behavior history of the resident (meal, entering the room, exiting the room, toilet, getting up, leaving the bed, and / or operating the care call button 501).

The acquired detection output may be behavior information such as “wake up”, “get out of bed”, “fall” or “fall”, or vital information of the resident (for example, body temperature, heart rate, respiratory rate). Good. The sensor box 100 may include a thermometer that detects the temperature in the living room 900, and the detection output may be the room temperature of the living room 900.

((3) Management for questions)
The management server 200 generates a schedule for outputting a question (hereinafter, appropriately referred to as “question schedule”) for each resident from the care record. For example, in the watching system, a question schedule is generated such that, after 15 minutes have passed since the resident's meal, a question inquiring whether or not the resident does not want to go to the toilet is output. The management server 200 determines whether or not it is time to output the question based on the question schedule. When the management server 200 determines that the timing has come, it instructs the interactive terminal 700 to output a question.

((4) Information for questions)
The management server 200 outputs question information when instructing the interactive terminal 700 to output a question. The information for the question may include the content of the question.

Note that the watching system may be configured such that the management server 200 simply notifies the dialogue terminal 700 of the timing of outputting a question, and the dialogue terminal 700 determines the content of the question.

((5) Question)
The dialogue terminal 700 outputs a question according to an instruction from the management server 200. The content of the question output may be in accordance with the information for the question transmitted from the management server 200, may be determined by the interactive terminal 700, or may be constant regardless of the situation in which the question is output (for example, "OK. ? ”).

((6) Answer)
The resident answers the question output from the dialogue terminal 700. The dialogue terminal 700 acquires the answer. The answer from the resident may be a voice, a touch operation on the touch panel, or a gesture such as sign language. For example, the interactive terminal 700 acquires an answer by a microphone if the answer is a voice, acquires an answer by the touch panel if the answer is a touch operation, and acquires an answer by a camera if the answer is a gesture.

Note that the interaction terminal 700 may not be able to obtain an answer from the resident because the resident is unconscious, the resident is in a bad mood, or the like. The dialogue terminal 700 may specify “no answer” as the answer content when the answer from the resident cannot be acquired for a certain period of time after the question is output.

((7) Answer content)
The dialogue terminal 700 transmits the content of the reply from the resident to the management server 200. The interaction terminal 700 may transmit the acquired answer to the management server 200 without processing it, or may transmit the information acquired by processing the acquired answer to the management server 200. One example of processing is to generate text data from voice data by voice recognition when the answer is voice data. In this case, the generated text data is transmitted to the management server 200. The interaction terminal 700 may transmit the data generated by the processing to the management server 200 together with the original answer (for example, voice data).

The management server 200 may use the transmitted processed data to determine whether or not to notify the mobile terminal 300, and may store the original response data as a part (evidence) of the care record.

((8) Analysis of answer contents)
The management server 200 determines the necessity of notification to the mobile terminal 300 by analyzing the reply content transmitted from the interactive terminal 700. The analysis of the reply content may include, for example, processing of the answer (for example, character recognition of voice data) and determination using information generated by the processing (for example, text data by character recognition). When the processed data is transmitted from the dialogue terminal 700, the processing of the reply in the management server 200 may be omitted.

((9) Notification)
When the management server 200 determines that the notification to the mobile terminal 300 is necessary by analyzing the response content, the management server 200 notifies the mobile terminal 300 of the care of the resident. The notification may indicate that the resident needs to make a call to the living room, may indicate a response (call to a nurse) other than the call to the resident, or both of them.

((10) running)
Upon receiving the notification from the management server 200, the mobile terminal 300 outputs information corresponding to the notification. The output of information may be display of visual information (message or the like), output of voice such as alarm sound, vibration, or a combination thereof. Good. The output information may include information that identifies a living room and / or a resident who needs a call. The output information may include information specifying the required care (excretion assistance, etc.). The control device 301 of the mobile terminal 300 may realize the output of the above information as a function of the care work application.

The staff NA who carries the mobile terminal 300 recognizes the necessity of making a call by outputting information from the mobile terminal 300, and makes a call to the resident's room.

((11) Care work)
The staff member NA who has come to the living room provides care in the living room.

((12) Care record input)
After providing the care, the staff NA inputs the work content into the mobile terminal 300. The mobile terminal 300 transmits the input work content to the management server 200 as a care record. The transmission of the work content may be realized as a function of the care work application of the mobile terminal 300, for example.

((13) Update of care record)
When the work content is received from the mobile terminal 300, the management server 200 adds the work content to the care record of the occupant who is the care target.

((14) Update of question conditions)
The management server 200 may update the condition for the care record for outputting the question (or transmitting the output instruction) according to the resident's answer content.

In one example, in the watching system, the question “Isn't tired?”, Provided that the resident's body temperature entered as a care record is “below 35.0 ° C.” or “above 37.0 ° C.” It is assumed that the management server 200 is set so that “” is output. Under these settings, if the answer "Are you tired?" Was acquired in response to the question "Are you tired?" That was output according to the care record that the resident's body temperature was 37.2 ° C. The management server 200 sets the condition regarding the detection output for outputting the question about the resident as "the body temperature of the resident is less than 35.0 ° C or exceeds 37.2 ° C". You may change to. That is, the higher threshold value in the condition may be changed from 37.0 ° C. to 37.2 ° C. based on “37.2 ° C.” in the work content. Based on the content of the above answer, the occupant is unlikely to feel unwell even if the body temperature is 37.2 ° C. By changing the conditions as described above, it is possible to avoid the situation where unnecessary questions are output to the occupant as much as possible.

In the watching system, it is assumed that the management server 200 is set so that a question asking whether or not he / she wants to go to the toilet is output 15 minutes after “meal” is input as the care record. Under such settings, when the above question is output 15 minutes after the end of meal is registered as a care record, the resident inputs an answer indicating that he / she does not want to go to the bathroom. Then, the management server 200 may update the question schedule so that the same question is output after another 15 minutes. That is, the management server 200 may output a question according to the answer from the resident.

In the watching system, the message of the second question asking whether you want to go to the toilet may be changed with respect to the message of the first question. For example, the message of the first question is "Hey, is the toilet okay?", And the message of the second question is "Do you want to go to the toilet?" The change of the question message may be realized in the management server 200 or the interaction terminal 700.

In another example, in the watching system, the management server outputs the question “Isn't sleepy?” To determine whether or not assistance in changing clothes into pajamas is required on the condition that 30 minutes have passed since bathing. It is assumed that 200 is set. Under such a setting, when the resident's answer to the question has a content that requires early assistance, such as "sleepy. Come soon.", The management server 200 asks the question. The set time for the condition that the is output may be changed to be shorter than "30 minutes" (for example, 15 minutes).

((15) Change care record UI)
The management server 200 may instruct to change the care record UI (user interface) in the mobile terminal 300 according to the contents of the resident's reply.

In one example, the management server 200 specifies the urgency level that the resident needs to make a call based on the response content, and instructs the care record UI to be changed according to the urgency level.

Reply contents about the answer acquired by voice may include information about the tone of voice that appears as the frequency of the voice. It can be estimated that when the frequency of the voice is high, the urgency of the response content is high, and when the frequency of the voice is low, the urgency of the response content is low.

The management server 200 outputs, to the mobile terminal 300, the notification about the occupants who frequently respond with a high degree of urgency to the mobile terminal 300 so as to output the notification with priority over the resident who frequently responds with a low degree of urgency. It may be instructed to change the care record UI. An example of the “priority” mode is that the display size is large. Another example is that the displayed position is up. Yet another example is that the displayed color is dark. The mobile terminal 300 can change the setting in the care record UI according to the instruction.

In another example, the management server 200 may execute a process for changing the display of the screen for inputting the work content in the care record UI based on the reply content.

[Specific example of care record UI]
FIG. 7 is a diagram showing an example of a screen displayed on the mobile terminal 300 for inputting work content. The screen 7000 of FIG. 7 includes a resident information column 7100, a work content tab 7200, and a work count tab 7300. The resident information column 7100 displays information (number of room, resident name, etc.) that identifies the occupant targeted by the screen 7000.

The work content tab 7200 displays a tab for each work content. In the example of FIG. 7, six types of tabs (“meal”, “excretion”, “bath”, “water intake”, “medicine” and “body temperature”) are displayed. In one example, "meal" corresponds to the work content "tableware collection", "excretion" corresponds to the work content "excretion assistance", "bath" corresponds to the work content "bath assistance", and "hydration" is Corresponding to the work content "Drinking assistance", "Medication" corresponds to the work content "Medication management" (confirmed that the resident has taken the medicine or the resident has taken the medicine), and "Body temperature" Corresponds to the work content "Measurement of body temperature". The types of work content that the care record UI displays (and / or receives an input) are not limited to those shown in FIG. 7.

The work count tab 7300 displays the work count. In the example of FIG. 7, eight types of tabs (“latest”, “one time before”, “two times before”, “three times before”, “four times before”, “five times before”, “six times before”, “seven times before”) Is displayed.

The staff selects the tab corresponding to the work content from the work content tab 7200 and the “latest” from the work frequency tab 7300 to input the work content. FIG. 7 shows a state in which the tab “water intake” is selected from the work content tab 7200 and the “latest” is selected from the work count tab 7300. As a result, the input area 7310 is displayed on the screen 7000. The input area 7310 includes a time column 7311 for displaying the current time, a water amount column 7312 for inputting the amount of water taken by the resident, a remarks column 7313 for inputting matters noticed by the staff, and an input area 7310. A send button 7314 for sending the displayed information to the management server 200 is included.

Of the eight types of tabs of the work count tab 7300, seven types of tabs other than “latest” (“one time before”, “two times before”, “three times before”, “four times before”, “five times before”, “six times before” "Previous" and "7th before") are used to confirm the history of the work content. In the care record UI, the staff can confirm the history of each work content by selecting an appropriate tab in the work count tab 7300. For example, in order to confirm the content of the previous excretion assistance, the staff selects the tab “excretion” from the work content tab 7200 and the “one time before” from the work count tab 7300. As a result, on the screen 7000, instead of the input area 7310, an area for displaying a record relating to the previous work content “excretion assistance” is displayed.

[Specific example of question]
FIG. 8 is a diagram showing a specific example of a question output in the watching system.

In the example of FIG. 8, a question inquiring about whether the resident has a request for excretion is output. More specifically, the dialog terminal 700 outputs the voice “Will you want to go to the bathroom?” As the question Q (1) for the resident. In the example of FIG. 8, the occupant 800 replies to the question Q (1), "If so, I would like to go."

The dialogue terminal 700 acquires the answer as the answer A (1) to the question Q (1). The answer A (1) is transmitted to the management server 200 via the interactive terminal 700.

The management server 200 can further determine whether or not to notify the mobile terminal 300 of the staff for making a contact by using the part extracted from the answer. In the example of FIG. 8, the management server 200 analyzes the answer A (1) to extract the character string “If you say so, I want to go.”. The management server 200 outputs a notification to the mobile terminal 300 on condition that the character string includes the character string “I want to go” which is registered in advance as a character string desired to go to the toilet. The notification may include work content (excretion assistance) associated with the question Q (1).

Note that in the watching system, the administrator of the watching system, instead of the computer (management server 200), may determine whether to output the notification. In this case, the management server 200 may output the answer A (1) or the analysis result (character string or the like) of the answer A (1). The administrator may determine whether or not to output the notification according to the answer A (1) or the analysis result, and may further determine the type of information included in the notification.

[Block configuration of monitoring system]
FIG. 9 is a functional block diagram of each element in the watching system. Hereinafter, the function will be described for each device in the watching system.

(Sensor box 100)
The sensor box 100 functions as a sensor input unit 191, an image input unit 192, and an indoor recognition unit 193.

The sensor input unit 191 detects the behavior (motion) of the resident, and is configured by, for example, the Doppler sensor 106, the care call slave device 500, the door sensor 510, the toilet sensor 520, and / or the odor sensor 530.

The image input unit 192 acquires an image of a living room and is configured by, for example, the camera 105.

The indoor recognition unit 193 detects the state of the resident based on the detection output output from the sensor input unit 191 and the image input unit 192. The detected state of the occupant is, for example, “wake-up”, “leave”, “fall” or “fall” based on the detection output of the camera 105. The indoor recognition unit 193 is configured by the control device 101 that executes a given program, for example.

(Management server 200)
The management server 200 functions as a care support service management unit 291, a question / answer management unit 292, and a timing determination unit 293.

The care support service management unit 291 manages the care record of each resident. More specifically, information (name, age, etc.) of each resident is stored in the care record, and work history and the like input from the mobile terminal 300 or the input device 208 is registered in the care record. The care support service management unit 291 is configured by the control device 201 that executes a given program, for example. The care support service management unit 291 may be further configured by the storage device 220 that stores the care record.

The question / answer management unit 292 determines whether or not to output a notification to the mobile terminal 300, based on the contents of the reply from the resident. Whether the question / answer management unit 292 receives the detection output for the resident from the sensor box 100 and instructs the dialogue terminal 700 installed in the resident's room to output the question based on the detection output. You may judge whether or not. The question / answer management unit 292 includes, for example, the control device 201 that executes a given program. The question / answer management unit 292 further includes information for determining whether or not the question is required to be output, the content of the question to be output, the need for notification, and / or the content of information transmitted together with the notification (for example, detection. In some cases, the storage device 220 stores information that associates the output with the question content).

The timing determination unit 293 determines whether or not there is a staff member in the room. An example of the determination is to acquire the position information of the mobile terminal 300 from the mobile terminal 300 and determine whether the position information is in the room. Another example is to determine whether or not there is an object specified as a staff member in the living room by recognizing the image in the living room. Note that the determination as to whether or not the staff member is present in the living room can be realized by any other method. The timing determination unit 293 is configured by the control device 201 that executes a given program, for example. The timing determination unit 293 transmits the result of the above determination to the question / answer management unit 292.

The question / answer management unit 292 may output an instruction to output a question to the dialogue terminal 700 on condition that there is no staff in the room where the dialogue terminal 700 is installed. As a result, it is possible to avoid a situation in which a notification for calling to the room is sent to the mobile terminal 300, that is, a useless notification is sent to the mobile terminal 300, even though the staff is in the room. .

(Mobile terminal 300)
The mobile terminal 300 functions as the care support UI unit 391 and the position sensor 392. The care support UI unit 391 displays a screen for notification received from the management server 200, and also displays a screen for inputting work content. The care support UI unit 391 is configured by, for example, the control device 301 that executes a care work application. The position sensor 392 is configured by, for example, a GPS (Global Positioning System) receiver (not shown in FIG. 3) that acquires position information of the mobile terminal 300. The position sensor 392 transmits the position information of the mobile terminal 300 to the management server 200.

(Dialogue terminal 700)
The dialogue terminal 700 functions as a question UI unit 791 and an answer UI unit 792. The question UI unit 791 outputs a question and is configured by, for example, the speaker 711 and / or the display 713. In the example of FIG. 8, the question UI unit 791 outputs a question according to an instruction from the question / answer management unit 292.

The response UI unit 792 acquires the response from the resident and transmits the response to the management server 200. The answer UI unit 792 is composed of, for example, the microphone 712, or a touch panel or camera not shown.

(Arrangement of functions in each device)
The arrangement of the functions shown in FIG. 9 is merely an example. Each of the two or more functions assigned to a single device in the example of FIG. 9 may be implemented in different devices. For example, in the example of FIG. 9, the management server 200 has a care support service management unit 291 that manages a care record and a question / answer management unit 292 that instructs the interactive terminal 700 to output a question based on the care record. Are assigned, but these functions may be assigned to different devices from each other. More specifically, the care support service management unit 291 may be assigned to the management server 200, and the question / answer management unit 292 may be assigned to the dialogue terminal 700.

In this case, the management server 200 that functions as the care support service management unit 291 registers a new care record at regular intervals and / or in the interaction terminal 700 that functions as the question / answer management unit 292. At the time, the care record of the resident of the room in which the interactive terminal 700 is installed is transmitted. The interaction terminal 700 functioning as the question / answer management unit 292 specifies a question (question item) according to the care record, and instructs the element functioning as the question UI unit 791 to output the question. The interactive terminal 700 that functions as the question UI unit 791 outputs a question. In consideration of such a situation, instructing to output the question may substantially mean outputting the question.

The management server 200 functioning as the care support service management unit 291 may generate a question schedule and send the question schedule to the dialogue terminal 700 functioning as the question / answer management unit 292. In the dialogue terminal 700, the question / answer management unit 292 may instruct the question UI unit 791 to output a question at a timing according to the question schedule.

The function assigned to a plurality of devices in the example of FIG. 9 may be realized in a single device. For example, in the example of FIG. 9, the function assigned to the sensor box 100 and the function assigned to the interaction terminal 700 may be all realized in the interaction terminal 700. That is, the interaction terminal 700 may be configured to accept registration of a care record from the mobile terminal 300 and output a question based on the care record.

[Question database]
FIG. 10 is a diagram illustrating an example (question database) of information that associates a care record with the content of a question. The question database associates input information, time / frequency conditions, question items, and care support information.

The input information is information (for example, work content) that is input from the mobile terminal 300 or the like and constitutes a care record for the resident. The information constituting the care record may include information input from a device other than the mobile terminal 300, such as a medical examination by a doctor. The time / frequency condition defines the condition associated with the input information and instructing the output of the question. The question item defines the content output as a question. The care support information defines the conditions under which the notification to the mobile terminal 300 about the answer to the above question is output.

For example, in the question database, as described in the first line, input information “meal”, time / frequency condition “15 minutes have passed”, question item “Isn't there a bowel movement?”, And care support information “feces bowel”. If there is: excretion assistance ”is associated. This is a condition that 15 minutes have passed since the work content "tableware collection" was registered as a care record, and the question item "Isn't it time to go?" (Ie, whether you want to go to the bathroom or not) (Inquiry question) is output. In the first line, when a reply indicating that the user has a "femininity" (that is, wanting to go to the toilet) is input to the question, the management server 200 calls the mobile terminal 300 to the living room. Means to give notice for instructions. The management server 200 can include the work content “excretion assistance” required in the situation in which the notification is given, in the notification.

In the question database, as described in the second line, the input information “excretion”, the time / frequency condition “15 minutes have passed”, the question item “Isn't there a bowel movement?”, And the care support information “I have a bowel movement”. If: Assistance for excretion "is associated. This means that the question item "Are you ready for defecation?" Is output on condition that one hour has elapsed after the work content "excretion assistance" was registered as the care record. In the second line, when an answer indicating that the question is "willing" (that is, wanting to go to the toilet) is input to the question, the management server 200 calls the mobile terminal 300 to the living room. Means to give notice for instructions. The management server 200 can include the work content “excretion assistance” required in the situation in which the notification is given, in the notification.

In the question database, as described in the third line, input information “bathing”, time / frequency condition “30 minutes elapsed”, question item “Are you not sleepy?” (That is, whether you want to sleep or not) Question is asked) is output. In the third line, when an answer indicating "sleepy" (that is, wanting to sleep) is further input to the question, the management server 200 causes the mobile terminal 300 to move to the room. It means to give a notification for rush instructions. The management server 200 can include, in the notification, the work content “assistance in changing into sleepwear” required in the situation where the notification is given.

In the question database, as described in the fourth line, the input information “hydration”, the time / frequency condition “200 ml or more, 15 minutes after ingestion or more than twice in the past hour”, and the question item “Sorosoro” Is there a bowel movement? ”And care support information“ If there is a bowel movement: excretion assistance ”are associated. This is the case when the work content “drinking assistance” is registered as a care record, and “the resident has taken 200 ml or more of water in one drinking assistance” or “the intake of less than 200 ml of water is 1 It means that the question item "Isn't there a defecation at all?" Is output on condition that "occurrence occurs twice or more within the time". In the 4th line, when a response indicating that the user has a bowel movement (that is, wanting to go to the toilet) is further input to the question, the management server 200 makes a call to the mobile terminal 300 to the living room. Means to give notice for instructions. The management server 200 can include the work content “excretion assistance” required in the situation in which the notification is given, in the notification.

In the question database, as described in the fifth line, the input information “medicine”, the time / frequency condition “30 minutes elapsed”, the question item “Are you tired?”, And the care support information “Tired” Case: Nurse call ”is associated. This is a question item "Is not tired?" (That is, whether the resident feels tired or not), provided that 30 minutes have passed since the work content "medication management" was registered as a care record. Question) is output. In the fifth line, when an answer indicating that the user is “tired” is further input to the question, the management server 200 notifies the mobile terminal 300 of a request for making a call to the living room. means. The management server 200 can include the required work content “call nurse” to the staff (contact the nurse to see the resident) in the notification.

In the question database, as described in the sixth line, the input information "body temperature is less than 35 degrees or more than 37 degrees", time / frequency condition "immediate", and question item "Are you tired?" And the care support information “when tired: calling a nurse” are associated with each other. Regarding the body temperature of the resident registered with the work content "body temperature measurement" as a care record, the body temperature is "below 35.0 ° C" or the body temperature exceeds "37.0 ° C". Means that the question item "Are you tired?" Is output. “Immediately” means that the condition for outputting a question is satisfied without waiting for a certain period of time when the above-mentioned care record is registered. In the sixth line, when an answer indicating “tired” is further input to the question, the management server 200 notifies the mobile terminal 300 of a request for a call to the living room. means. The management server 200 can include the work content “call nurse” required for the staff in the notification.

[Create Question Schedule]
FIG. 11 is a flowchart of a process executed by the management server 200 regarding generation of a schedule for outputting a question from the interactive terminal 700. The process is implemented, for example, by the CPU of the control device 201 executing a given program.

Referring to FIG. 11, in step S10, control device 201 reads the care record.
In step S12, the control device 201 generates a schedule for outputting a question in accordance with the care record and the condition registered in the question database, and registers the schedule in the question schedule. In one example, when the read care record includes a record corresponding to the work content “tableware collection” (first line in FIG. 10), the control device 201 asks a question (question after 15 minutes from the time corresponding to the record). Generate a schedule that outputs the item "Are you sure you have a bowel movement?"). More specifically, when the record corresponding to the work content “tableware collection” is registered at 8:00, a schedule for outputting the question is generated at 8:15.

After that, the control device 201 returns the control to step S10 and waits for a new care record to be registered.

As described above, according to the processing described with reference to FIG. 11, the schedule for outputting the question based on the care record is generated and registered as the question schedule. The question schedule is registered in the storage device 220, for example. The question schedule may be a storage device other than the storage device 220 as long as the storage device can be accessed by the control device 201.

[Output question]
FIG. 12 is a flowchart of processing executed by the management server 200 regarding output of a question from the interactive terminal 700. The process is implemented, for example, by the CPU of the control device 201 executing a given program.

Referring to FIG. 12, in step S14, the control device 201 refers to the question schedule to determine whether or not it is time to output the question. Note that each schedule registered in the question schedule is deleted from the question schedule or information indicating that the question output is completed in response to an instruction to output a corresponding question in step S18, which will be described later. It may be added.

For example, when a schedule for outputting a question is registered at 8:15, the control device 201 determines whether or not the current time is after 8:15.

When the control device 201 determines that the timing to output the question has not arrived yet (NO in step S14), the control device 201 repeats the control in step S14, for example, at regular time intervals until it determines that it has arrived. When control device 201 determines that the time to output the question has arrived (YES in step S14), control proceeds to step S16.

At least part of the control in steps S10 to S14 may be performed by the sensor box 100. In one example, when a state specified as a recognition item in the question database occurs based on the detection outputs of various sensors, the sensor box 100 transmits to the management server 200 information indicating that the state has occurred. Upon receiving the information, the management server 200 waits until the condition defined as the "time / number of conditions" is satisfied, and when the condition is satisfied, advances the control to step S16.

In step S16, the control device 201 determines whether the staff is absent in the living room. When determining that the staff is absent (YES in step S16), control device 201 advances the control to step S18, and otherwise (NO in step S16) returns the control to step S14. An example of determining whether or not the staff member is in the living room is to acquire position information of the mobile terminal 300 from the mobile terminal 300 and determine whether the position information is in the living room. Another example is determination of the presence or absence of an object specified as a staff member in the living room by recognizing the image in the living room. Note that the determination can also be realized by other methods (such as the work end time on the care record, the detection of an optical flow directed outside the living room after a given time has passed from the time, and the like). The control in step S16 may be omitted. That is, the watching system may be configured such that the question is output from the dialogue terminal 700 regardless of whether the staff is in the living room.

In step S18, the control device 201 instructs the dialogue terminal 700 to output a question. The instruction may include information designating the content of the question. The designated contents are defined by, for example, “question item” in the question database of FIG.

In step S20, the control device 201 acquires from the dialogue terminal 700 an answer to the question instructed to output in step S18. The answer is associated with the question, for example, as information acquired by the interactive terminal 700 within a certain time after the question is output.

In step S22, the control device 201 analyzes the reply content.
In step S24, the control device 201 determines whether to notify the mobile terminal 300 based on the analysis result of the response content. When control device 201 determines that the notification is necessary (YES in step S24), control proceeds to step S26, and if not (NO in step S24), control proceeds to step S28.

In step S26, the control device 201 outputs a notification to the mobile terminal 300. The notification includes, for example, content requesting a call to the living room. The notification may include information that identifies the work content required in the living room.

In step S28, the control device 201 updates the care record so as to add the question instructing the output, the content of the acquired answer, and the like.

In step S30, the control device 201 needs to update the question condition (condition for outputting the question. For example, at least one of "recognition item" and "time / count condition" in the question database of FIG. 10). Determine whether or not. When control device 201 determines that the inquiry condition needs to be updated (YES in step S30), control device 201 advances the control to step S32, and if not (NO in step S30), advances the control to step S34. In one example, the control device 201 needs to update the question condition when the condition in which the detection output condition can be changed, as described in “(14) Update of question condition” above. If such a state does not occur, it is determined that the update of the question condition is unnecessary.

In step S32, the control device 201 updates the question condition according to the answer content. As a result, the condition regarding the detection output for outputting the question is changed.

In step S34, the control device 201 determines whether or not the care record UI needs to be changed. When the control device 201 determines that the care record UI needs to be changed (YES in step S34), the control device 201 advances the control to step S36, and if not (NO in step S34), ends the process in FIG. Let In one example, as described in “(15) Change care record UI” above, the control device 201 may change the care record UI when the care record UI can be changed according to the answer content. It is determined that the change is necessary, and when such a state does not occur, it is determined that the care record UI does not need to be changed.

In step S36, the control device 201 instructs the mobile terminal 300 to change the care record UI according to the reply content. In response to this, the mobile terminal 300 (application for care work) changes the setting in the care recording UI. After that, the control device 201 ends the processing in FIG.

In the embodiment described above, in the watching system, the dialogue terminal 700 outputs a question based on the care record. At the interactive terminal 700, an answer from the resident to the question is acquired. In the watching system, the answer may be analyzed by an administrator of the watching system or may be analyzed by a computer in the management server 200. The analysis result is used, for example, to determine whether or not to notify the mobile terminal 300 of a notification for making a call to the living room.

It should be considered that the embodiments disclosed this time are examples in all points and not restrictive. The scope of the present invention is defined by the terms of the claims, rather than the description above, and is intended to include any modifications within the scope and meaning equivalent to the terms of the claims. In addition, the invention described in the embodiment and each modification is intended to be implemented singly or in combination as much as possible.

100, 100A, 100B sensor box, 101, 201, 301, 401, 701 control device, 105 camera, 106 Doppler sensor, 107 wireless communication device, 120, 220, 420 storage device, 191 sensor input unit, 192 image input unit, 200 management server, 205 display interface, 206, 305, 713 display, 207 operation interface, 209, 306 input device, 291 care support service management section, 292 question / answer management section, 293 timing determination section, 300, 300A, 300B mobile Terminal, 320, 720 internal memory, 391 care support UI unit, 392 position sensor, 400 cloud server, 500, 500A, 500B care call slave unit, 501 Care call button 510, 510A, 510B door sensor, 520, 520A, 520B toilet sensor, 530, 530A, 530B sensor, 540, 540A, 540B vital sensor, 700, 700A, 700B interactive terminal, 711 speaker, 712 microphone, 791 question UI part, 792 answer UI part, 800, 800A, 800B, A, B resident, 900, 900A, 900B living room, 901, 901A, 901B bed, 902, 902A, 902B toilet, 7000 screen, 7100 resident information column, 7200 work content tab, 7300 work number tab, 7310 input area, 7311 time column, 7312 water content column, 7313 remarks column, 7314 send button.

Claims (8)

1. A method of managing a care system performed by a computer,
   Reading a record about the subject,
   Outputting a question based on the record,
   Obtaining an answer to a question based on the record, the method for managing a care system.
2. The method for managing a care system according to claim 1, further comprising a step of determining whether or not to notify a staff member who provides care to the target person according to the acquired answer.
3. The method for managing a care system according to claim 1 or 2, further comprising a step of changing information notified to a staff member who provides care to the target person according to the acquired answer.
4. The method for managing a care system according to any one of claims 1 to 3, further comprising a step of changing a condition for outputting a question based on the record based on the content of the answer.
5. In the subject's living room, further comprising a step of detecting the presence or absence of a person who provides care to the subject,
   The step of outputting a question based on the record includes outputting the question on condition that a person who provides care to the subject is absent in the living room. The method for managing the care system according to any one of items.
6. The method for managing a care system according to any one of claims 1 to 5, further comprising a step of outputting a question according to the answer.
7. A program for causing a computer to execute the management method according to any one of claims 1 to 6.
8. One or more processors,
   A memory configured to store a program that is executed by the one or more processors to cause the one or more processors to perform the management method according to any one of claims 1 to 6. A care system management device including:

Images