JPWO2019216062A1 - Care support system and information provision method - Google Patents

Abstract

In the care support system, the management server (100a) includes a staff information providing unit (502). The staff information providing unit (502) provides staff information to the director terminal when the notification unit notifies that the target person has an abnormality. The director terminal includes a staff information display unit that displays the staff information provided by the staff information providing unit (502).

Description

The present invention relates to a care support system that supports the daily life of a subject and a method of providing information in the care support system.

Conventionally, in medical institutions such as hospitals and long-term care facilities, a system has been constructed that detects an abnormality of a patient or a long-term care recipient in a living room and notifies the outside. For example, in the system of Patent Document 1, when a patient gets up from the bed or disappears from the bed, the state judgment unit in the corridor light installed at the entrance / exit of each hospital room is installed in the nurse station. A caution state generation signal is output to the machine and the controller. Then, the controller obtains the associated nurse information and mobile terminal information from the ID information included in the attention state generation signal, and based on the read information, the controller is used as a mobile terminal carried by the nurse in charge. In response to this, the occurrence of the attention state is notified, and the source information such as the hospital room number and the image captured by the camera are transmitted. As a result, the nurse can recognize the occurrence of the patient's attention-requiring condition together with the image even if he / she is not at the nurse station, and the nurse can take an appropriate response.

Japanese Unexamined Patent Publication No. 2014-90913 (see claims 1, 8, paragraphs [0025], [0029], [0030], etc.)

As in Patent Document 1, it is efficient for the nurse in charge to automatically (uniformly) notify the mobile terminal of the nurse in charge of the occurrence of an abnormality in response to the occurrence of an abnormality in a specific patient. It may be useful in that it can be expected to work, but it may not always be desirable. For example, even though multiple nurses are resident, frequent notifications of abnormalities to the mobile terminal of the nurse in charge will lead to an increase in the workload of the nurse in charge (multiple nurses). There is a bias in the workload among nurses). Further, for example, even if the nurse in charge is not in a good mood or physical condition, notifying the nurse of the occurrence of an abnormality of the patient forces the nurse to work, and the nurse Leads to increased fatigue. Further, for example, when a nurse who is incompatible with the patient is notified of the occurrence of an abnormality in the patient, the work cannot be performed smoothly, and there is a concern that the work efficiency may decrease.

It should be noted that such a problem may occur even when a system similar to Patent Document 1 is constructed in a nursing care facility, for example. In other words, when an abnormality occurs in a specific care recipient or a call (corresponding to a nurse call) requesting a caregiver to rush in the care facility, the terminal of the specific caregiver is automatically abnormal. Notifying the occurrence or rush request may lead to an increase in the work load and fatigue of a specific caregiver and a decrease in work efficiency.

Therefore, when a notification indicating an abnormality of the target person such as a patient or a care recipient is given, the director such as the system user or the person in charge considers the circumstances such as the workload of the staff such as the nurse and the caregiver. Therefore, it is desirable to build a system that enables the selection of appropriate staff to rush to the target person. However, such a system has not yet been proposed.

The present invention has been made to solve the above-mentioned problems, and an object of the present invention is to take into consideration the circumstances such as the workload of a specific staff member when a notification indicating an abnormality of the subject is given. The purpose is to provide a care support system that can select an appropriate staff member and rush to the target person, and a method of providing information in the care support system.

The care support system according to one aspect of the present invention includes a management server, a notification unit that notifies a signal from the living room of a target person who supports daily life to the management server, and a staff member who cares for the target person. The management server provides staff information to the director terminal when a notification indicating an abnormality of the target person is received from the notification unit, including a director terminal that accepts an input operation by a director who directs and supervises. The director terminal includes a providing unit, and the director terminal includes a staff information display unit that displays the staff information provided by the staff information providing unit.

The information providing method according to another aspect of the present invention is described when the management server obtains a notification indicating an abnormality of the target person from a notification unit in the room of the target person who supports daily life. The staff information providing process that provides staff information to the director terminal that accepts input operations by the director who directs and supervises the staff who cares for the target person, and the staff that displays the staff information provided by the management server on the director terminal. Includes information display process.

When the management server obtains the notification indicating the abnormality of the target person from the notification unit, the staff information providing unit provides the staff information to the director terminal. Then, the above staff information is displayed on the staff information display unit of the director terminal. As a result, the director can select (screen) an appropriate staff to rush to the target person's room based on the displayed staff information and considering the circumstances such as the workload of each staff. Then, the director can instruct the staff terminal of the selected staff to rush to the target person from the director terminal, and have the appropriate staff rush to the target person.

It is explanatory drawing which shows the schematic structure of the facility type care support system which concerns on one Embodiment of this invention. It is explanatory drawing which shows typically the state of the living room where the motion detection unit of the said care support system is installed. It is a block diagram which shows the schematic structure of the said motion detection unit. It is a block diagram which shows the detailed structure of the optical detection part of the said moving body detection unit. It is explanatory drawing which shows the schematic structure of the visit type care support system. It is a block diagram which shows the detailed structure of the management server which the said facility type care support system has. It is explanatory drawing which shows an example of the staff information schematically. It is explanatory drawing which shows the other example of the said staff information schematically. It is explanatory drawing which shows the other example of the said staff information schematically. It is a block diagram which shows the detailed structure of the staff terminal which the said care support system has. It is a block diagram which shows the detailed structure of the director terminal which the said care support system has. It is a flowchart which shows the flow of processing by the information provision method realized in the said care support system. It is explanatory drawing which shows the display screen example of the display part of the director terminal. It is explanatory drawing which shows the display screen example of the display part of the said staff terminal. It is explanatory drawing which shows the other configuration of the said care support system. It is explanatory drawing which shows the other structure of the said care support system.

An embodiment of the present invention will be described below with reference to the drawings. In this specification, the staff refers to workers engaged in medical care, long-term care, or nursing (doctors, caregivers (caregivers), nurses, etc.), and the target persons support daily life by the staff. Or it refers to the person to be cared for (care recipient, patient, etc.). Care also refers to caring for the subject in terms of medical care, long-term care or nursing.

The care support system of the present embodiment is roughly divided into a facility type and a home-visit type (including a home-visit medical type, a home-visit care type, and a home-visit nursing type). Hereinafter, each type of care support system will be described in order.

[Care support system (facility type)]
FIG. 1 is an explanatory diagram showing a schematic configuration of the facility-type care support system 1 of the present embodiment. The care support system 1 is a system for supporting the daily lives of the care recipients living in the long-term care facility and the patients (nurses) admitted to the hospital, and is also called a watching system. .. Here, as an example, a case where the care support system 1 is constructed in the long-term care facility will be described.

The nursing care facility S is provided with a staff station 100 and a living room 101. The staff station 100 is a so-called station for staff T who supports the lives of residents living in room 101. The staff station 100 is provided with a management server 100a. The management server 100a is communicably connected to a motion detection unit 10 to be described later installed in the living room 101 via a communication line 200, and includes a central processing unit (CPU). ..

The management server 100a has various information output from the motion detection unit 10 via the communication line 200 (for example, a captured image in the living room 101 and biological information of the resident (for example, detection information such as vital data indicating the respiratory state)). Is received and managed, and the received information is displayed on the display unit 100b _1. As a result, in the staff station 100, the staff member T _{sees the information displayed on the display unit 100b 1} and is in the state of the resident. (For example, the presence or absence of a fall and the breathing state) can be grasped. The display unit 100b ₁ can be configured by, for example, the display of the personal computer 100b communicably connected to the management server 100a. May be integrally configured with the personal computer 100b. The configuration of the management server 100a that can realize the information providing method of the present embodiment will be described later.

The communication line 200 includes, for example, a wired LAN (Local Area Network), a wireless LAN, an Internet line, a dedicated communication line for a mobile phone, and the like. The communication line 200 is connected to an access point AP (for example, a beacon) capable of communicating with a terminal device that accepts an input operation by the staff T. The terminal device owned by the staff T is referred to as a staff terminal 300 in order to distinguish it from the director terminal 400 described later. The access point AP is installed in the nursing care facility S, for example, corresponding to each living room 101. As a result, the management server 100a determines whether or not the staff T who owns the staff terminal 300 approaches the access point AP, that is, the position of the staff T, based on the radio wave strength between the access point AP and the staff terminal 300. Can be recognized. The access point AP may be installed in common in a plurality of living rooms 101.

Further, since the staff T owns the staff terminal 300, the staff terminal 300 is operated to access the management server 100a to acquire various information, and the acquired information is displayed on the screen of the staff terminal 300. It is possible to grasp the state of the resident. As the staff terminal 300, for example, a multifunctional mobile terminal such as a tablet or a smartphone, or a notebook personal computer can be assumed. In FIG. 1, only one staff member T is shown, but when there are a plurality of staff members T, each staff member T operates his / her own staff terminal 300 to access the management server 100a, so that each staff member T can access the management server 100a. It is possible to obtain information.

Further, the care support system 1 of the present embodiment includes a director terminal 400 as a terminal device that accepts an input operation by the director D. Like the staff terminal 300, the director terminal 400 is composed of a multifunctional mobile terminal such as a tablet or a smartphone, a notebook personal computer, or the like, and is connected to the staff terminal 300 via a communication line 200 so as to be able to communicate with the staff terminal 300. There is.

Here, the director D directs and supervises at least one staff member T, that is, gives instructions and advice to the staff member T regarding care of the resident and work other than care (for example, replenishment of equipment, cleaning of the room, etc.). Refers to the instructor (supervisor) who gives, and is also called the care director. When the director D operates the director terminal 400 and inputs information, the information is transmitted from the director terminal 400 to the staff terminal 300 via the communication line 200. By displaying the above information on the screen of the staff terminal 300, the staff T can perform appropriate work based on the displayed information.

Further, the director terminal 400 is also connected to the management server 100a via the communication line 200 so as to be able to communicate with each other. As a result, the director D can operate the director terminal 400 to set and change the operation of the management server 100a.

At least one living room 101 is provided in the nursing care facility S, and FIG. 1 shows a case where two living rooms 101 are provided as an example. In the living room 101, one bed 102 used by the resident is installed. The living room 101 is assumed to be a single room, but it may be a multi-bed room such as a double room or a quadruple room. In the case of a multi-bed room, beds 102 are installed as many as the number of residents spending in the living room 101.

Further, a call button 103 is installed in each living room 101. The call button 103 is an operation unit that outputs a call signal for calling the staff T who takes care of the resident in response to the input operation of the resident, and is connected to the communication line 200. When the resident operates (for example, presses) the call button 103 in an emergency or when necessary, the call signal is input to the management server 100a via the communication line 200, and the management server 100a requests the director terminal 400 to call (for example). Rush request) is notified. As a result, the director D can operate the director terminal 400 to transmit information instructing the rush to the staff terminal 300 of the staff T who can rush to the resident.

The resident usually presses the call button 103 at the time of his / her abnormality and requests the staff T to rush. Therefore, the call button 103 constitutes a notification unit 104 that notifies a signal (particularly a signal indicating an abnormality of the resident) from the resident's room 101 to the management server 100a. The term "abnormal" here broadly refers to the resident's physical condition being different from the normal state (unsteady state), regardless of the urgency of rushing.

FIG. 2 is an explanatory diagram schematically showing the inside of the living room 101 in which the motion detection unit 10 is installed. As shown in FIGS. 1 and 2, the motion detection unit 10 is installed on the ceiling 101a of each living room 101 and is communicably connected to the communication line 200. When a plurality of beds 102 are installed in the living room 101, the number of motion detection units 10 corresponding to the beds 102 in the living room 101 is installed.

[Motion detection unit]
Next, the motion detection unit 10 will be described. FIG. 3 is a block diagram showing a schematic configuration of the motion detection unit 10. The motion detection unit 10 is a non-contact sensor installed in the resident's living room 101 and detects the resident's state (for example, physical condition) in the resident's room 101 in a non-contact manner with the resident. The motion detection unit 10 detects an abnormality in the state of the resident and outputs the information (detection information, detection signal) to the management server 100a. Therefore, the motion detection unit 10 also constitutes a notification unit 104 that notifies a signal (particularly a signal indicating an abnormality of the resident) from the resident's room 101 to the management server 100a, similarly to the call button 103 described above. The above-mentioned "abnormality" includes not only the resident's fall, but also the resident's behavior or condition that is not seen in the steady state, such as getting up from the bed more than a predetermined number of times in a short time when abdominal pain is expected. Is done.

The motion detection unit 10 includes an image recognition system 20, a radio wave detection unit 30, and a unit control unit 40. The motion detection unit 10 is also called a sensor box because it includes various sensors such as a radio wave detection unit 30 and an optical detection unit 23 described later.

(Radio wave detector)
The radio wave detection unit 30 is a sensor that detects the state of a resident in the living room 101 by radiating and receiving radio waves. The radio wave detection unit 30 includes a radiation unit and a reception unit (not shown), and is composed of, for example, a microwave Doppler sensor that emits microwaves in the 24 GHz band, is reflected by a resident, and receives Doppler-shifted reflected waves. Will be done. As a result, the radio wave detection unit 30 can detect the resident's respiratory state (respiratory rate), sleep state, heart rate, etc. as biological information (vital data) from the received reflected wave.

When the resident is breathing (including during sleep), minute movements of the body (microbody movements) occur due to the resident's breathing. Therefore, detecting the respiratory state and the sleeping state of the resident is the same as detecting the micro-movement of the resident. From this, it can be said that the radio wave detection unit 30 functions as a micro-movement detection unit that detects the micro-movement of the resident (subject).

In addition, the radio wave detection unit 30 emits radio waves (microwaves), and by comparing the frequency of the radio waves (reflected waves) reflected by the resident with the frequency of the radiated radio waves, the resident's body It is also possible to detect movement (body movement). The radio wave detection unit 30 may be a sensor that detects only one of body movement and micro body movement.

(Unit control unit)
The unit control unit 40 controls the operations of the image recognition system 20 and the radio wave detection unit 30, and also performs image processing and signal processing on the information obtained from the image recognition system 20 and the radio wave detection unit 30, and the results obtained. Is a control board that outputs information about the state of the resident to the management server 100a.

The unit control unit 40 includes a main control unit 41, an information processing unit 42, an interface unit 43, a storage unit 24, and an image recognition unit 25. Although the storage unit 24 and the image recognition unit 25 are provided in the unit control unit 40 here, they may be provided independently of the unit control unit 40. The details of the storage unit 24 and the image recognition unit 25 will be described later.

The main control unit 41 is composed of a CPU that controls the operation of each unit in the motion detection unit 10. The information processing unit 42 and the image recognition unit 25 may be configured by the above CPU (may be integrated with the main control unit 41), may be another arithmetic unit, or may be a circuit that performs specific processing. It may be configured.

The information processing unit 42 predetermined information (for example, image data) output from the optical detection unit 23 described later of the image recognition system 20 and information output from the radio wave detection unit 30 (for example, data related to the respiratory state). Signal processing is performed based on the algorithm of. The information obtained by the signal processing is used for image recognition in the image recognition system 20 (particularly the image recognition unit 25).

A network cable (not shown) of the communication line 200 is electrically connected to the interface unit 43. Information on the state of the resident detected by the motion detection unit 10 based on the image or microwave is transmitted to the management server 100a via the interface unit 43 and the communication line 200.

(Image recognition system)
The image recognition system 20 includes a lighting unit 21, a lighting control unit 22, and an optical detection unit 23.

The lighting unit 21 is configured to include an LED (Light Emitting Diode) that emits infrared rays (for example, near-infrared light) in order to enable shooting in the dark, and is located on the ceiling 101a of the living room 101. , Illuminate the inside of the living room 101. For example, the lighting unit 21 has a plurality of LEDs and illuminates the floor surface 101b (see FIG. 2) in the living room 101 and the wall connecting the ceiling unit 101a and the floor surface 101b. The illumination control unit 22 controls the illumination (infrared light emission) by the illumination unit 21.

The optical detection unit 23 is an imaging unit that photographs the inside of the living room 101 to acquire an image under the illumination of the lighting unit 21, and in particular, red that photographs the occupants in the living room 101 and acquires an infrared image. It is an external image sensor. The image information (image data) in the living room 101 acquired by the optical detection unit 23 is temporarily stored in the storage unit 24 described later, and then stored in the management server 100a based on a transmission request from the management server 100a, for example. Will be sent. The detailed configuration of the optical detection unit 23 is as follows.

FIG. 4 is a block diagram showing a detailed configuration of the optical detection unit 23. The optical detection unit 23 is arranged adjacent to the illumination unit 21 on the ceiling portion 101a of the living room 101, and acquires an image of a direct viewpoint directly below the viewing direction by photographing. The optical detection unit 23 includes a lens 51, an image sensor 52, an AD (analog / digital) conversion unit 53, an image processing unit 54, and a control calculation unit 55.

The lens 51 is, for example, a fixed focus lens, and is composed of a general ultra-wide-angle lens or a fisheye lens. As the ultra-wide-angle lens, a lens having a diagonal angle of view of 150 ° or more can be used. This makes it possible to photograph the inside of the living room 101 from the ceiling portion 101a toward the floor surface 101b.

The image sensor 52 is composed of an image sensor such as a CCD (Charge Coupled Device) or a CMOS (Complementary Metal Oxide Semiconductor). The image sensor 52 is configured by removing the IR cut filter so that the state of the resident can be detected as an image even in a pitch-black environment. The output signal from the image sensor 52 is input to the AD conversion unit 53.

The AD conversion unit 53 receives an analog image signal of the image captured by the image sensor 52, and converts the analog image signal into a digital image signal. The digital image signal output from the AD conversion unit 53 is input to the image processing unit 54.

The image processing unit 54 receives the digital image signal output from the AD conversion unit 53, and executes image processing such as black correction, noise correction, color interpolation, and white balance on the digital image signal. .. The image-processed signal output from the image processing unit 54 is input to the image recognition unit 25.

The control calculation unit 55 executes calculations such as AE (Automatic Exposure) related to the control of the image sensor 52, and also controls the exposure time and gain of the image sensor 52. Further, the control calculation unit 55 executes calculations such as suitable light amount setting and light distribution setting for the illumination unit 21 as necessary, and also executes control. The control calculation unit 55 may be provided with the function of the lighting control unit 22 described above.

The image recognition system 20 described above further includes the storage unit 24 and the image recognition unit 25 described above.

The storage unit 24 is a memory that stores a control program executed by the unit control unit 40 and various types of information, and is composed of, for example, a RAM (Random Access Memory), a ROM (Read Only Memory), and a non-volatile memory.

The image recognition unit 25 performs image recognition processing on the image data of the image acquired by the optical detection unit 23. More specifically, the image recognition unit 25 uses a method such as pattern matching by extracting the outline of an object from the image data after the image processing unit 54 of the optical detection unit 23 executes the image processing. Performs image recognition processing to recognize the shape. As a result, the image recognition unit 25 can recognize the state of the resident in the living room 101. As the state of the resident in the living room 101, it can be assumed that the resident gets up, gets out of bed, gets in bed (bed rest), falls, and the like. In addition, the image recognition unit 25 can recognize the shape of the human head by pattern matching or the like, and thereby, whether or not there are a plurality of humans existing in the living room 101 (particularly, whether or not there are a plurality of people in the living room 101). Can be detected (understood).

[Care support system (visit type)]
FIG. 5 is an explanatory diagram showing a schematic configuration of the home-visit type care support system 1. In the home-visit type care support system 1, the above-mentioned motion detection unit 10 is installed in each home (for example, living room 110) of a person whose health is to be managed, such as a resident or a nurse, and each motion detection unit 10 is installed. , It is configured to be communicably connected to the management server 100a and the director terminal 400 via the communication line 200, and is basically a facility-type care support system 1 except that a motion detection unit 10 is installed in each building. Configuration is the same.

In the home-visit type care support system 1, it is desirable that the staff terminal 300 owned by the staff T has a GPS (global positioning system) function. In this case, the management server 100a can communicate with the staff terminal 300 and recognize the position of the staff terminal 300.

[Detailed configuration of management server]
Next, the detailed configuration of the management server 100a described above will be described. In the following, the facility-type care support system 1 will be described as an example, but the same configuration can be applied to the home-visit type care support system 1.

FIG. 6 is a block diagram showing a detailed configuration of the management server 100a. The management server 100a includes a storage unit 501, a staff information providing unit 502, and a control unit 503. The control unit 503 is composed of a CPU that controls the operation of each unit of the management server 100a.

The storage unit 501 is composed of, for example, a hard disk, and stores various information transmitted from the motion detection unit 10 and an operation program executed by the control unit 503. The above-mentioned various information includes, for example, daily body temperature, body movement (including movement, number of movements per unit time, amount of movement), microbody movement (respiratory rate), blood pressure, sleep state, etc. of the care recipient. Biological information (vital data), image information acquired by photographing by the optical detection unit 23, image recognition result by the image recognition unit 25, and the like are included. The various information may be transmitted from the motion detection unit 10 to the management server 100a in response to a request for transmission of information from the management server 100a (for example, the control unit 503), or may be automatically transmitted from the motion detection unit 10. It may be transmitted to the management server 100a.

In addition, the storage unit 501 stores care record information, which is a record related to the care of the resident. The above care record information is stored in the storage unit 501 by being input on the staff terminal 300 of the staff T and transmitted to the management server 100a, but is input by the personal computer 100b and stored in the storage unit 501. May be done. This care record information includes, for example, information on the dietary or fluid intake status or excretion status of the subject. As the intake state of the meal, for example, the type (name) of the staple food and the side dish ate by the subject, the ratio of the staple food amount to the side dish amount, and the like can be considered. As the water intake state, for example, the previous water intake, the daily water intake, the number of daily water intakes, and the like can be considered. As the excretion state, for example, the presence or absence of urination, the amount of defecation, the quality of stool, and the like can be considered. Regarding the excretion status, if the subject is wearing a nursing diaper (pad), the care record information can be obtained by visually checking the inside of the diaper when the staff T changes the nursing diaper. However, if the subject is not wearing a nursing diaper, the subject's remarks regarding the excretion status may be recorded as care record information.

The staff information providing unit 502 receives the resident's abnormality as detection information from the motion detection unit 10, or at least one of the times when the call signal is received from the call button 103. The director terminal 400 is provided with staff information that can be used as a judgment material for selecting the staff T to be rushed to the living room 101 from a plurality of candidates. The above staff information includes, for example, the number of rushes and work results for each staff T, the mood or physical condition of the staff T, compatibility with the resident, etc., the details of which will be described later.

The staff information providing unit 502 includes a staff information creating unit 502a and a staff information output unit 502b. The staff information creation unit 502a creates the staff information based on the individual information for each staff T input in advance by the individual staff terminals 300. The staff information creation unit 502a is composed of, for example, a CPU. The staff information output unit 502b outputs the staff information created by the staff information creation unit 502a to the director terminal 400. The staff information output unit 502b is composed of, for example, a communication interface. The above-mentioned communication interface includes an input / output port, a transmission circuit, a reception circuit, a modulation circuit, a demodulation circuit, an antenna, and the like, if necessary. The control unit 503 may also serve as the staff information creation unit 502a (CPU).

FIG. 7 schematically shows an example of staff information. The staff information creation unit 502a creates staff information by integrating individual information for each staff T among all staff T. The above-mentioned individual information includes information on at least one of the number of times the staff T rushes to the resident of each room 101 per day and the work record. The rush to the resident includes both a rush to notify the call signal from the resident by operating the call button 103 and a rush to notify the detection signal indicating an abnormality from the motion detection unit 10. FIG. 7 shows, as an example, the result (staff information) of integrating individual information (information on the number of rushes and work results) for five staff members T1 to T5. As the above work record, for example, the total number of rushes for this month (April in the figure) is used, but the total number of rushes for a predetermined period (half a year, one year, etc.) may be used.

When each staff member T rushes to each resident in the past, the staff terminal 300 operates an input unit 302 (see FIG. 10) to input care record information about the resident. This input information is output from the staff terminal 300 to the management server 100a and stored in the storage unit 501. Therefore, the staff information creation unit 502a can recognize the number of rushes and work results of each staff member T based on the above care record information by accessing the storage unit 501, and the recognized information can be transmitted between the staff members T. Staff information can be created by integrating.

Further, FIG. 8 schematically shows another example of staff information. The individual information of the individual staff T may include information regarding the mood or physical condition of the individual staff T. For example, each staff member T1 to T5 inputs his / her mood or physical condition on the day in five stages by operating the staff terminal 300 according to the input standard shown in the figure. This input information is output from the staff terminal 300 to the management server 100a and stored in the storage unit 501. Therefore, the staff information creation unit 502a can grasp the input information by accessing the storage unit 501, and can create the staff information by integrating the input information among the staff T.

Further, FIG. 9 schematically shows still another example of staff information. The individual information of the individual staff T may include information regarding the compatibility of the individual staff T with the resident. For example, each staff member T1 to T5 operates the staff terminal 300 to set an evaluation point (self-evaluation point) indicating compatibility with the resident according to the criteria shown in the figure after the previous care for the resident. And enter. This input information is output from the staff terminal 300 to the management server 100a and stored in the storage unit 501. Therefore, the staff information creation unit 502a grasps the input information (self-evaluation point) by accessing the storage unit 501, calculates the current evaluation point from the input information for each staff member T1 to T5, and calculates this. Staff information can be created by integrating between staff T1 to T5.

Although each staff information is shown separately in FIGS. 7 to 9, these staff information may be further integrated into one staff information. In addition, the individual information of the staff T includes the work status of each staff T (for example, assisting meal, bath or changing clothes), working hours (for example, working for 5 hours today), and work schedule (for example, night shift schedule or holiday tomorrow). Information such as (planned) may be included, and the staff information creation unit 502a may create staff information by integrating these individual information among each staff T.

[Detailed configuration of staff terminals]
FIG. 10 is a block diagram showing a detailed configuration of the staff terminal 300. The staff terminal 300 includes a storage unit 301, an input unit 302, a display unit 303, a communication unit 304, and a control unit 305. The control unit 305 is composed of a CPU that controls the operation of each unit of the staff terminal 300.

The storage unit 301 is a memory that stores an operation program executed by the control unit 305 and various types of information, and is composed of, for example, a RAM, a ROM, a non-volatile memory, and the like. The input unit 302 is composed of a touch panel input device that accepts an input operation by the staff T. The display unit 303 is a device that displays various types of information, for example, is composed of a liquid crystal display device, and is integrally configured with the above-mentioned input unit 302. The display unit 303 constitutes an instruction information display unit that displays the instruction information when the instruction information instructing the resident to rush is input from the director terminal 400. The communication unit 304 is a communication interface with the outside, and includes a transmission circuit, a reception circuit, an antenna, and the like.

[Detailed configuration of director terminal]
FIG. 11 is a block diagram showing a detailed configuration of the director terminal 400. The director terminal 400 includes a storage unit 401, an input unit 402, a display unit 403, a communication unit 404, and a control unit 405. The control unit 405 is composed of a CPU that controls the operation of each unit of the director terminal 400.

The storage unit 401 is a memory that stores an operation program executed by the control unit 405 and various types of information, and is composed of, for example, a RAM, a ROM, a non-volatile memory, a hard disk, and the like. The input unit 402 is a device that accepts an input operation by the director D. The input unit 402 is composed of a keyboard, a mouse, a touch pad, etc. when the director terminal 400 is composed of a personal computer, and is composed of a touch panel input device when the director terminal 400 is composed of a smartphone or the like.

The display unit 403 is a device that displays various types of information, and is composed of, for example, a liquid crystal display device. The display unit 403 constitutes a staff information display unit that displays staff information provided by the staff information provision unit 502 (see FIG. 6) described above of the management server 100a. The communication unit 404 is a communication interface with the outside, and includes an input / output port, a transmission circuit, a reception circuit, an antenna, and the like as needed. In particular, the communication unit 404 outputs instruction information for instructing the resident to rush to the staff terminal 300 of the staff T selected based on the staff information by the input operation of the input unit 402 by the director D. It constitutes the output section.

[Information provision method]
Next, the information providing method realized in the care support system 1 having the above configuration will be described. FIG. 12 is a flowchart showing the flow of processing by the above information providing method.

First, the management server 100a (control unit 503) determines whether or not the motion detection unit 10 has acquired the information indicating the abnormality of the resident as the detection information (S1). When the detection information is not acquired, the management server 100a determines whether or not the call signal output from the call button 103 (see FIG. 1) has been received (S2). If the call signal has not been received, the process returns to S1.

When the management server 100a acquires the detection signal indicating the abnormality in S1 or receives the call signal in S2, the management server 100a (staff information providing unit 502) sends the director terminal 400 to the director terminal 400. Provide staff information (S3; staff information provision process). Even when the reception of the detection signal indicating an abnormality and the reception of the ringing signal are performed at the same time, the process proceeds to S3.

Explaining S3 in more detail, the staff information creation unit 502a grasps the care record information (individual information of the staff T) about the resident with reference to the storage unit 501, and based on the care record information, FIG. 7 shows. Create the indicated staff information (staff information creation process). Then, the staff information output unit 502b outputs the staff information to the director terminal 400 (staff information output process). The staff information creation unit 502a also creates the staff information shown in at least one of FIGS. 8 and 9 based on the individual information output from each staff terminal 300 and stored in the storage unit 501, and outputs the staff information. The unit 502b may output to the director terminal 400 together with the staff information shown in FIG. 7.

When the staff information is provided to the director terminal 400 from the management server 100a in this way, the display unit 403 of the director terminal 400 displays the staff information (S4; staff information display process). As a result, the director D can select an appropriate staff T by looking at the displayed staff information.

For example, FIG. 13 shows an example of a display screen of the display unit 403 of the director terminal 400. When the staff information shown in FIG. 7 is displayed on the display unit 403, the number of rushes to the staff T2 today (April 3) is the smallest, and the work record in April is also relatively small. As a result, the director D can operate the input unit 402 (see FIG. 11) to select the staff T2 for the purpose of reducing the bias of the work load between the staff T.

Further, for example, when the staff information shown in FIG. 8 is provided from the management server 100a to the director terminal 400 and displayed on the display unit 403, the director D sees the displayed staff information and sees the displayed staff information today (April). 3rd) Staff T1 who is in very good physical condition can be selected. Further, for example, when the staff information shown in FIG. 9 is provided from the management server 100a to the director terminal 400 and displayed on the display unit 403, the director D sees the displayed staff information and requests a rush. It is possible to select the staff T5 that is compatible with the resident (for example, the resident with the room number "103").

When the director D selects and inputs an appropriate staff T based on the staff information by the input unit 402 (S5), the director terminal 400 (communication unit 404 as the instruction information output unit) is owned by the selected staff T. The instruction information for instructing the resident to rush to the resident terminal 300 is output to the staff terminal 300 (S6; instruction information output process). As a result, the instruction information is displayed on the display unit 303 of the staff terminal 300 (S7; instruction information display step).

For example, FIG. 14 shows an example of a display screen of the display unit 303 of the staff terminal 300 of the selected staff T. Staff T sees the instruction information on the display unit 303 (“There was a call from resident A. Please rush immediately.”), And if you can rush to the resident's room 101 immediately, enter it. Press the "OK" button in section 302 and rush to the resident. On the other hand, if the staff T cannot rush immediately, such as when assisting another resident, he presses the "reject" button on the input unit 302 to reply to the director terminal 400 and re-directer D. Ask for judgment.

As described above, in the present embodiment, the staff information providing unit 502 of the management server 100a acquires the information indicating the abnormality of the resident as the detection information from the motion detection unit 10, and the call signal from the call button 103. The staff information is provided to the director terminal 400 at least one of the times when the information is received (S1 to S3). Then, the display unit 403 of the director terminal 400 displays the staff information provided by the staff information providing unit 502 (S4). As a result, the director D selects an appropriate staff T who should rush to the resident's room 101 based on the staff information displayed on the director terminal 400, in consideration of the work load of each staff T, etc. Screening to select from can be performed (S5). That is, the director D selects the staff T who rushes less frequently, selects the staff T who feels good on the day, or selects the staff T who is compatible with the resident based on the staff information. Can be done. As a result, the staff terminal 300 of the selected staff T can be instructed to rush to the resident from the director terminal 400 (S6), and an appropriate staff T can be rushed to the resident.

In particular, since the above staff information is information that can be used as a judgment material for selecting the staff T to be rushed to the resident's room 101 from a plurality of candidates, the director D is appropriate based on such staff information. It is possible to reliably select a staff member T.

Further, the staff information creation unit 502a of the management server 100a creates the above staff information based on the individual information for each staff T previously input by the individual staff terminals 300 (integrating each individual information). The individual information is highly reliable information input by each staff member T. Therefore, the staff information creation unit 502a creates appropriate staff information as a judgment material when selecting the staff T to be rushed to when an abnormality occurs, based on the above individual information, and the staff information output unit 502b creates a director terminal. Can be adequately provided for 400.

In addition, the above-mentioned individual information includes information on at least one of the number of rushes of each staff member T and the work record. Since the number of rushes and the work record accurately represent the burden of past work of each staff T, the number of rushes of each staff member T is integrated by all staff members T to create staff information, and the director terminal is used. By providing to 400, the director D can select an appropriate staff T so as to reduce the bias of the work load based on the displayed staff information.

Further, the management server 100a provides the director terminal 400 with the staff information including the number of rushes, and the display unit 403 of the director terminal 400 displays the staff information, so that the director D is displayed. By looking at the staff information, the amount of work (work record) for each staff T can be grasped immediately and easily. Even while allocating the work of each staff T (designating rush) so as to reduce the bias of the work load among each staff T, as a result, there is a difference in the number of rushes and work results depending on the work situation of staff T etc. It may occur. In such a case, the director D can determine the salary and allowance according to the number of rushes and the work record based on the above staff information, and can deal with the specific staff T who has a high work record. It is also possible to give incentives (rewards) according to the amount of work. This can help resolve the dissatisfaction of Staff T, who has a high work record, such as a uniform salary and lack of motivation.

In addition, as shown in FIG. 8, the above-mentioned individual information may include information regarding the mood or physical condition of each staff member T. In this case, the director D can select the staff T who instructs the rush by looking at the staff information displayed on the display unit 403 of the director terminal 400 and considering the mood or physical condition of the staff T on the day. For example, by selecting the staff T who has an excellent mood or physical condition on the day, efficient work by the staff T can be expected. On the other hand, by not selecting the staff T who is not in a good mood or physical condition, it is possible to reduce the work load on the staff T and avoid the accumulation of mental and physical fatigue.

Further, as shown in FIG. 9, the above-mentioned individual information may include information regarding compatibility of the individual staff T with the resident. In this case, the director D can select the staff T who gives an instruction to rush by looking at the staff information displayed on the display unit 403 of the director terminal 400 and considering the compatibility with the resident. Staff T, who is compatible with the resident, is considered to be fully familiar with the care of the resident, and can be expected to work more efficiently than other staff T.

Further, when instruction information for instructing the resident to rush to the staff terminal 300 of the staff T selected by the input operation of the director D is input from the director terminal 400, the display unit 303 of the staff terminal 300 is described. The above instruction information is displayed in (S6, S7). As a result, the staff T can see the instruction information displayed on the display unit 303 and immediately rush to the predetermined resident who has an abnormality or a call to perform the necessary work (care). ..

[Other configurations of care support system]
FIG. 15 is an explanatory diagram showing another configuration of the care support system 1 of the present embodiment. The care support system 1 shown in FIG. 1 is exactly the same as the configuration shown in FIG. 1 except that the notification unit 104 is configured only by the motion detection unit 10 (with the call button 103 deleted). As described above, even if the notification unit 104 does not have the call button 103 and has the motion detection unit 10, the same effect as that of the present embodiment described above can be obtained. That is, in the staff information providing process, when the staff information providing unit 502 of the management server 100a acquires the information indicating the abnormality of the resident as the detection information from the motion detection unit 10, the staff information is provided to the director terminal 600. However, in the staff information display step, the director terminal 600 displays the staff information on the display unit 403, so that the same effect as that of the present embodiment described above can be obtained.

Further, FIG. 16 is an explanatory diagram showing still another configuration of the care support system 1 of the present embodiment. The care support system 1 shown in the figure is exactly the same as the configuration of FIG. 1 except that the notification unit 104 is configured only by the call button 103 (the motion detection unit 10 is deleted). As described above, even if the notification unit 104 does not have the motion detection unit 10 and has the call button 103, the same effect as that of the present embodiment described above can be obtained. That is, in the staff information providing process, when the staff information providing unit 502 of the management server 100a receives the call signal from the call button 103, the staff information is provided to the director terminal 600, and in the staff information display process, the director terminal 600 However, by displaying the staff information on the display unit 403, the same effect as that of the present embodiment described above can be obtained.

In this embodiment, an example in which the care support system 1 is applied to a long-term care facility has been described, but it can of course be applied to medical institutions such as hospitals and clinics.

[Other]
The care support system and information providing method of the present embodiment described above may be expressed as follows.

The care support system of the present embodiment directs and supervises the management server, the notification unit that notifies the management server of a signal from the living room of the target person who supports the daily life, and the staff who cares for the target person. The management server includes a director terminal that accepts an input operation by the director, and the management server provides a staff information providing unit that provides staff information to the director terminal when a notification indicating an abnormality of the target person is received from the notification unit. The director terminal includes a staff information display unit that displays the staff information provided by the staff information providing unit.

In the above care support system, the notification unit includes a detection unit that is installed in the living room of the target person, detects the state of the target person in the living room, and outputs detection information, and includes the detection unit of the management server. When the staff information providing unit acquires the detection information indicating an abnormality of the target person from the detection unit, the staff information providing unit may provide the staff information to the director terminal.

In the care support system, the notification unit includes an operation unit that outputs a call signal for calling the staff in response to an input operation of the target person, and the staff information providing unit of the management server is the staff information providing unit. When the call signal is acquired from the operation unit, the staff information may be provided to the director terminal.

In the above care support system, the staff information may be information that serves as a judgment material for selecting a staff member who should rush to the living room of the target person from a plurality of candidates.

The care support system further includes a staff terminal that receives input operations by individual staff members, and the staff information providing unit of the management server is based on individual information for each staff member that is input in advance by each staff member terminal. It may also have a staff information creation unit that creates the staff information and a staff information output unit that outputs the staff information created by the staff information creation unit to the director terminal.

In the above care support system, the individual information may include information regarding at least one of the number of rushes of individual staff and the work performance.

In the above care support system, the individual information may include information regarding the mood or physical condition of an individual staff member.

In the above care support system, the individual information may include information regarding the compatibility of individual staff with the target person.

In the above care support system, the director terminal outputs instruction information instructing the staff terminal of the staff selected based on the staff information to rush to the target person by the input operation of the director. The instruction information output unit is provided, and each staff terminal may include an instruction information display unit that displays the instruction information when the instruction information is input from the instruction information output unit.

The information providing method of the present embodiment takes care of the target person when the management server obtains a notification indicating an abnormality of the target person from the notification unit of the target person's room that supports daily life. A staff information providing process that provides staff information to a director terminal that accepts input operations by a director who directs and supervises the staff, and a staff information display process that displays the staff information provided by the management server on the director terminal. including.

In the above information providing method, in the staff information providing process, when the management server acquires detection information indicating an abnormality of the target person from a detection unit installed in the living room of the target person, the director The staff information may be provided to the terminal.

In the above information providing method, in the staff information providing process, when the management server acquires a call signal for calling the staff from the operation unit in response to an input operation of the target person, the director terminal is notified. Staff information may be provided.

In the above information providing method, the staff information may be information that serves as a judgment material for selecting a staff member who should rush to the living room of the target person from a plurality of candidates.

In the above information providing method, the staff information providing process includes a staff information creating process for creating the staff information based on individual information for each staff input in advance by each staff terminal, and the created staff information. May include a staff information output step of outputting the information to the director terminal.

In the above information providing method, the individual information may include information regarding at least one of the number of rushes of individual staff and the work record.

In the above information providing method, the individual information may include information regarding the mood or physical condition of an individual staff member.

In the above information providing method, the individual information may include information regarding compatibility of each staff member with the target person.

The above-mentioned information providing method is instruction information for outputting instruction information for instructing rush to the target person from the director terminal to the staff terminal of the staff selected by the input operation of the director based on the staff information. The output step and the instruction information display step of displaying the instruction information when the instruction information is input from the director terminal in each staff terminal may be further included.

Although the embodiments of the present invention have been described above, the scope of the present invention is not limited to this, and various modifications can be made without departing from the gist of the invention.

The present invention can be used, for example, in a care support system that supports the daily life of a resident of a long-term care facility or a patient in a hospital.

1 Care support system 10 Motion detection unit (detection unit)
100a Management server 101 Living room 103 Call button (operation unit)
104 Notification unit 300 Staff terminal 303 Display unit (instruction information display unit)
400 Director terminal 403 Display section (Staff information display section)
404 Communication unit (instruction information output unit)
502 Staff information provision department 502a Staff information creation department 502b Staff information output department D Director T Staff

Claims (18)

With the management server
A notification unit that notifies the management server of a signal from the room of the target person who supports daily life, and
Including a director terminal that accepts input operations by a director who directs and supervises the staff who cares for the target person.
The management server includes a staff information providing unit that provides staff information to the director terminal when a notification indicating an abnormality of the target person is received from the notification unit.
The director terminal is a care support system including a staff information display unit that displays the staff information provided by the staff information providing unit. The notification unit includes a detection unit installed in the living room of the target person, detecting the state of the target person in the living room, and outputting detection information.
The care support according to claim 1, wherein the staff information providing unit of the management server provides the staff information to the director terminal when the detection information indicating an abnormality of the target person is acquired from the detection unit. system. The notification unit includes an operation unit that outputs a call signal for calling the staff in response to an input operation of the target person.
The care support system according to claim 1 or 2, wherein the staff information providing unit of the management server provides the staff information to the director terminal when the call signal is acquired from the operation unit. The care support system according to any one of claims 1 to 3, wherein the staff information is information that serves as a judgment material for selecting a staff member who should rush to the living room of the target person from a plurality of candidates. Including staff terminals that accept input operations by individual staff,
The staff information providing department of the management server
A staff information creation unit that creates the staff information based on individual information for each staff that is input in advance by each staff terminal.
The care support system according to any one of claims 1 to 4, further comprising a staff information output unit that outputs the staff information created by the staff information creation unit to the director terminal. The care support system according to claim 5, wherein the individual information includes information regarding at least one of the number of rushes of individual staff and the work performance. The care support system according to claim 5 or 6, wherein the individual information includes information regarding the mood or physical condition of an individual staff member. The care support system according to any one of claims 5 to 7, wherein the individual information includes information regarding compatibility of each staff member with the target person. The director terminal includes an instruction information output unit that outputs instruction information for instructing the staff terminal of the staff selected based on the staff information to rush to the target person by the input operation of the director. Ori,
The care according to any one of claims 1 to 8, wherein each staff terminal includes an instruction information display unit that displays the instruction information when the instruction information is input from the instruction information output unit. Support system. When the management server obtains a notification indicating an abnormality of the target person from the notification unit of the target person's room that supports daily life, input by a director who directs and supervises the staff who cares for the target person. The staff information provision process that provides staff information to the director terminal that accepts operations,
An information providing method including a staff information display step of displaying the staff information provided by the management server in the director terminal. In the staff information providing process, when the management server acquires detection information indicating an abnormality of the target person from a detection unit installed in the living room of the target person, the staff information is provided to the director terminal. The information providing method according to claim 10. In the staff information providing step, when the management server acquires a call signal for calling the staff from the operation unit in response to an input operation of the target person, the management server provides the staff information to the director terminal. Item 10. The method for providing information according to Item 10. The information providing method according to any one of claims 10 to 12, wherein the staff information is information that serves as a judgment material for selecting a staff member who should rush to the living room of the target person from a plurality of candidates. The staff information providing process is
The staff information creation process that creates the staff information based on the individual information for each staff that is input in advance by each staff terminal, and
The information providing method according to any one of claims 9 to 13, which includes a staff information output step of outputting the created staff information to the director terminal. The information providing method according to claim 14, wherein the individual information includes information regarding at least one of the number of rushes of individual staff and the work record. The information providing method according to claim 14 or 15, wherein the individual information includes information regarding the mood or physical condition of an individual staff member. The information providing method according to any one of claims 14 to 16, wherein the individual information includes information regarding compatibility of each staff member with the target person. An instruction information output process for outputting instruction information for instructing the staff to rush to the target person from the director terminal to the staff terminal of the staff selected by the input operation of the director based on the staff information.
The information providing method according to any one of claims 9 to 17, further comprising an instruction information display step of displaying the instruction information when the instruction information is input from the director terminal in each staff terminal. ..

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