JPS61208932A - Waiting system - Google Patents

Abstract

PURPOSE:To decrease the load of the job of an operator and to improve the efficiency of job by placing a master set to the window of a bank or the like, handing over a slave set to a customer for waiting and informing the slave set by operating the master set when the processing of the bank job is finished. CONSTITUTION:When a customer requests a procedure such as withdrawal at a window, the person in charge separates a tag 20 from the slave set 2, hands over the slave set 2 to the customer to keep the customer awaiting until the slave set 2 announces. When the bank job is finished, after the person in charge at the window depresses a call key 9 on a keyboard 4 of the master set 1, the person in charge uses a ten-key 6 to key in a number 18 of the slave set 2 required to be called. Then a window key is depressed and the ten-key 6 is used to input a window number giving money and a bankbook. A CPU 10 fetches the input data, which is sent from a transmission section 13 and displays the number of slave set and the window number on a display section 5. When the slave set 2 receives the signal, an alarm 15 is sounded to flicker a lamp 16 for informing the call and displays the window number on the display device 17. When the customer gives the slave set 2 at the window, the slave set 2 is collated with the tag 20 and then money or the like is given.

Description

[Detailed Description of the Invention] <Technical Field of the Invention> The present invention is applied to counter operations at banks, etc., and is used, for example, to summon customers who are waiting for withdrawal of deposit or other bank processing to be completed. Concerning the waiting system used.

<Summary of the Invention> This invention provides a system in which a base unit is installed on the calling side, a handset is handed over to the side receiving the call, and when making a call, the base unit specifies the slave unit to be called. , the designated handset is configured to perform a notification operation, thereby reducing the workload of staff and improving work efficiency, as well as improving customer service.

<Cost of the invention> For example, when a customer withdraws money from a deposit at a bank, the customer hands over his passbook or designated slip to the staff at the counter, then leaves the counter and the bank's internal processing is completed. need to wait. And once this internal processing is complete,
The staff at the counter calls the customer to a specific counter by mail or the like.

However, this kind of calling work is a burden on the staff, and customers also need to constantly concentrate on calling. Especially when there are a large number of customers waiting, this type of call service does not run smoothly and may cause confusion, which not only makes it difficult to process the business smoothly, but also results in poor customer service. There were many problems.

<Purpose of the Invention> The purpose of the present invention is to improve business smoothness and customer service by eliminating the above-mentioned calling method and providing a new system equipped with a base unit and a slave unit.

<Structure and Effects of the Invention> In order to achieve the above object, in this invention, a waiting system is configured by a base unit installed on the calling side and a slave unit handed over to the side receiving the call, and the base unit includes: A specifying means for specifying a slave unit to be called, a transmitting means for sending a calling signal to the designated slave unit, and a control means for controlling input/output operations of the specifying means and the transmitting means, The machine includes a receiving means for receiving a calling signal; 1. It was decided to provide a notification means that performs a notification operation in response to reception of a calling signal.

According to this invention, the calling party only needs to specify the handset to be called by key operation, etc., so the workload of the staff is greatly reduced compared to the conventional calling method using a microphone, etc. Efficiency can be improved.

Furthermore, the recipient of the call does not have to constantly concentrate on the call because the notification means of the handset informs the user of the completion of the process. Furthermore, even when a large number of people are on standby, there is no fear of causing any confusion, and the invention has the remarkable effect of achieving the purpose of the invention, such as smoothing business operations and improving customer service.

<Description of Embodiments> The drawings show an example in which the present invention is implemented in a bank waiting system. The illustrated system is comprised of a master device 1 installed in a bank counter, and a slave device 2 handed to each customer as they wait for deposit withdrawals and other internal bank processing to be completed.

As shown in FIG. 1, the main device 1 is equipped with a keyboard 4 and a CR7 display section 5 on the front of the device 3.The keyboard 4 includes a numeric keypad 6, a reset key 7, a call key 8, and a numeric keypad 6. , counter key 9, etc. are provided. Of these, the numeric keypad 6 is used to manually enter the number assigned to each handset 2 or the number of the call center, and the reset key 7 is used to clear the display on the display 5. It is. Further, the call key 8 is pressed when specifying the number of the handset, and the counter key 9 is pressed when specifying the number of the counter.

The CR7 display unit 5 sequentially displays key manual data such as the number of the handset 2 to be called and the counter number.

As shown in FIG.
The CPU 10 is connected to a computer control section 12 including a computer control unit 10 and a memory 11, and the CPU 10 reads and writes data based on a program stored in the memory 11, and controls the keyboard 4, display section 5, and transmission section. 13 input/output operations are controlled in series. This transmitter 13
The system transmits a calling signal for calling a specific handset 2 specified by the keyboard 4 for a certain period of time together with a counter designation signal specifying the number of the calling counter.

FIG. 2 shows the external appearance of the handset 2, and FIG. 4 shows the circuit configuration of the handset 2.

The illustrated handset 2 has a card-like main body 14 incorporating an alarm mechanism 15 that generates a ringing tone, a lamp 16 that flashes to indicate the calling state, a display 17 that displays the number of the call counter, etc. Furthermore, the number 18 given to the handset 2 is displayed at a suitable place on the surface of the main body 14 by printing or the like.

The above alarm mechanism 15, lamp 16 and indicator 17
is connected to a receiving section 19, and when this receiving section 19 receives a signal transmitted from the transmitting section 13 of the base unit I, the alarm mechanism 15 and the lamp 16 notify that by sounding and blinking. In addition to notifying the customer, the display 17 displays the counter number.

Further, in the case of the handset 2 of this embodiment, as shown in FIG.
0, when handset 2 is handed over to a customer, it is separated from handset 2 and circulated within the bank along with procedural documents (passbooks, slips, etc.), and when handset 2 is in alert mode, number 22
The notification operation is configured such that the notification operation stops only when the handset 2 is connected to the tally 20 with which the numbers match.

FIG. 5 shows the operation flow of the base unit 1. As shown in FIG.

Now, when a customer requests a procedure such as withdrawing money at the counter, the staff member separates the tally 20 from the handset 2, moves the tally 20 along with the procedure documents inside the bank, while the staff at the handset 2 is handed to the customer and asked to wait until the handset 2 starts the notification operation.

When the bank process is completed, the teller first presses the call key 8 on the keyboard 4 of the base unit 1, and then operates the numeric keypad 6 to call the slave unit 2.
Enter the number manually (Steps 31 and 32 in Figure 5)
. Then, after pressing the counter key 9 on the keyboard 4, the user similarly operates the numeric keypad 6 to enter the number of the counter to which money, bankbooks, etc. are to be handed over (steps 33 and 34). As a result, the CPUI O takes in the above input data and issues a transmission command to the transmitter 13 to transmit the calling signal to the handset 2 together with the counter designation signal (step 35).
). The CPU 10 also operates the display unit 5 to display the number of the handset 2 and the counter number on the display screen.

In the handset 2 that has received the above number designation, the calling signal is sent to the receiving unit 9.
When the call is received, the alarm mechanism 15 sounds and the lamp 16 flashes to notify that the call is in progress, and the display 17 operates to display the counter number.

When the customer appears at the counter with the number displayed and hands over handset 2, the staff member receives this and connects handset 2 and tally 20, and the two are properly connected and the notification operation stops. and,
They hand over money and other bankbooks to customers. Then, when the reset key 7 of the base unit 1 is pressed, step 37 returns “Yl!
S'' and the display on the display section 5 is cleared (step 38).

[Brief explanation of the drawing]

Figure 1 is a perspective view showing the external appearance of the base unit, Figure 2 is a perspective view showing the external appearance of the slave unit, Figure 3 is a block diagram showing the circuit configuration of the base unit, and Figure 4 is the circuit configuration of the slave unit. The block diagram shown in FIG. 5 is a flowchart showing the operation of the base unit. 1... Master device 2... Child device 4... Keyboard 13... Transmission section 12... Control section 15... Alarm mechanism 16... Lamp

Claims (4)

[Claims] (1) A waiting system consisting of a base unit on the calling side and a slave unit on the side receiving the call, wherein the base unit has a specifying means for specifying the slave unit to be called, and a designated device. The handset includes a transmitting means for transmitting a calling signal to the handset, and a control means for controlling input/output operations of the specifying means and the transmitting means, and the handset has a receiving means for receiving the calling signal, A waiting system comprising a notification means that performs a notification operation in response to the notification. (2) The waiting system according to claim 1, wherein the designation means is a keyboard for inputting a number assigned to a slave device. (3) The waiting system according to claim 1, wherein the notification means is a ring tone generating mechanism. (4) The waiting system according to claim 1, wherein the notification means is a flashing lamp.