JPS584474A - Display device for reception processing state - Google Patents

Abstract

PURPOSE:To confirm the state of office processing at windows with a customer and to decrease the burden in the personnel in charge at the window job, by displaying a callout number, a pending callout number and number of pending matters. CONSTITUTION:Through an issuing signal from a reception ticket issuing machine 30, 1 is added to the pending matter number displaying part on a display panel 1 for display. In issuing a reception ticket, the operator receives a document from a customer, describes the number of the reception ticket to a reception slip and the slip is attached to the said document. When the processing for the document is finished, the operator inputs the number of the slip with a push- button switch group 11 on the panel 10. This input is performed by a switch 12 after clearing a monitor display 20 with a monitor clear key 15. This number is confirmed through the display on the monitor display device 20 and displayed on the display panel 1 and a display device 21 with a flash key 16. Simultaneously, the display number of pending matter number displaying part on the panel 1 is subtracted by 1 for display.

Description

DETAILED DESCRIPTION OF THE INVENTION The present invention relates to a reception processing status display device that allows pests to check the reception processing status during counter operations at banks and government offices.

Traditionally, in counter operations at banks and government offices, cash, bankbooks, certificates, etc. are handed over by handing over a reception tag, etc. to K111 at the time of reception, calling after processing the paperwork, and exchanging the reception tag.However, customers, etc. Clients had to pay close attention to calls at the counter, as they were unsure of how much processing was currently being done at the reception counter and how many people were waiting in front of them. In addition, if the client is not present at the time of the call, the counter worker has to ring the phone repeatedly, which is troublesome in complicated counter operations, and it is difficult for the client to receive the call. There was also a risk that they would continue to wait without knowing what was going on.

The present invention was created in order to eliminate the drawbacks of the conventional counter operations as described above, and its gist is to provide a reception ticket issuing machine that emits a signal every time a reception ticket is issued, a call number, a hold call number, an operation panel having a display panel for displaying each number of waiting cases, a monitor display section for monitoring and displaying each display of the push button switch group and the display panel; and an operation panel that adds up and displays the number of waiting cases on the display panel according to the reception ticket issuing signal; Push the button on the t1 operation panel.

The calling number input from the group is displayed on the calling number display section of the display panel, and the number of waiting calls mt is subtracted from the calling number display button, and furthermore, when the calling number is input to the new t, the current display is displayed. The present invention consists of a control section for moving the calling number of the caller to the held calling number display section and displaying a new calling number on the calling number display section.

Hereinafter, one embodiment of the present invention will be described based on the drawings.

Reference numeral 1 in the figure is a display panel that displays the reception processing status of counter operations to clients such as customers.
4 are arranged.

The operation panel 10, which is disposed near the hand of the person in charge of counter operations (hereinafter referred to as the operator), includes a monitor display section 19 that monitors the display contents of the display panel 1, and a push button switch group 11 that inputs a call number. It has. The pushbutton switch group 11 includes pushbutton switches 12 displaying numbers from 0 to 9, Putski-13, ! Ina key 14, monitor clear key 15,
Control system push button switches such as the Flood Island key 16 and the called number cancellation key 17, and the hold number cancellation switch 18 on the display panel 1.
The monitor display section 19 consists of a monitor display 20 that displays the next number manually operated by the push button switch 12, and a monitor display 20 that displays the next number that is displayed on the call number display section 2 of the display panel 1 and monitors the same number as the next number. A calling number display 21 to display;
Hold call number display 1 on display panel 1! Hold call number display 2 that is displayed on ls4 and monitors and displays the same number as the next number
It consists of 2. This hold call number display 22 also serves as a push button switch, and the hold call number cancel switch 1B
The purpose is to make it easy to use by also using the same function.

The reception ticket issuing machine 30 has a reception number stamped on the outside of the reception desk by pulling out the reception outer tube, a part of which protrudes from the machine frame (not shown), and also emits a signal every time the reception ticket is pulled out, that is, every time the reception ticket is issued. For example, a reception ticket issuing machine proposed by the present applicant in Japanese Patent Application No. 56-083927 may be used.

The control section 40 processes the reception ticket issuing signal from the reception ticket issuing machine 30 and the signal input from the push button switch group 11 of the operation panel 10 in a central processing circuit 41, and processes each display section 2, 3 .
4.19 displays the calling number, the held calling number, and the number of waiting calls.

That is, as shown in FIG. 3, an operation detection circuit 42 for detecting the withdrawal of a ticket from the ticket issuing machine 30 is connected to the central processing circuit 41 in the display panel 1 via an interface circuit 43t, and the operation panel Push button switch details 11 in 10
A search circuit 4 for commands and for reset with
4.55 and a display circuit 46 for driving and controlling the monitor display section 19 are connected to the central processing circuit 41 via an interface circuit 43, and a read-only storage circuit 47 for controlling the central processing circuit 41, A data puncture 48 that stores data such as number, waiting number, etc., as well as each display section 2, 3.4 of the display panel 1, is driven and controlled, and the reception ticket is drawn out from the reception ticket issuing machine 30. In response to the reception ticket issue signal at the time, 1t- is added to the number currently displayed on the waiting number display section 3 of the display 111 and the result is displayed (+1 display). When the reception ticket is not issued, such as at the time of withdrawal or opening, the waiting number display section 3 of K is displayed as 0.

When this receipt ticket is issued, the worker receives the billing documents, bankbook, etc. from the client, writes the same number as the number stamped on the receipt ticket on the receipt slip, and passes this receipt slip along with the billing documents, etc. I will attach it to. Further, the entry into the receipt slip may be performed automatically. In other words, at the same time as the receipt ticket is issued, the receipt ticket is stamped with the same number as that stamped on the receipt ticket and the receipt ticket is ejected. good.

When the necessary processing of the received billing documents, etc. has been completed, the operator inputs the number of the completed receipt slip using the push button switch group 11. This input is performed by pressing the monitor clear key 151 to return the monitor display 20 to 0, and then by pressing the numeric display push switch 12.

The input receipt number is displayed on the monitor display 2 on the operation panel 1.
0 is displayed on the monitor display 20. After confirming that there are no input errors, press the flag key 16.
The receipt number displayed is displayed on the calling number display IS2 and the display 21.

At this time, the display on the calling number display section 2 will be displayed for a certain set time of 7 seconds (for example, 0.5 seconds displayed and 0.5 seconds not displayed repeatedly), and thereafter until the next called number is displayed. , or displayed until canceled. At the same time, the number displayed on the waiting list display section 3 is subtracted by 1 (-1 is displayed). At the time of this flash display, a notification signal such as a chime can be emitted, or a voice call can be made by linking to a public address system.

When the requester comes to the counter due to this call, the worker hands over the processed documents to the requester by exchanging the reception ticket, and also inputs the call number by pressing the call number cancellation key 17 on the operation panel 10. I lose my job. Furthermore, if the requester does not come to the counter and the next process has been completed, the next requester is called by the same calling operation as described above. At this time, the call number displayed on the call number display section 2 is transferred to the pending call number display section 4, the processing work is completed at the counter, and the requester can hand over the reception slip and exchange documents at any time. is possible.

The held call number that has been transferred to the held call number display section 4 is deleted by the held call number cancellation switch 18 on the operation panel 10. The call number has been deleted and the Kubo 1 call number is displayed, and on the friend display section 4, the call number that was previously put on hold and has been transferred to the Kuho number has been changed and displayed so that there is no blank. This security 1 call book number display section 4 and display 22 are shown in the illustrated example VCT.
In the past, 12 numbers are provided so that 12 held call numbers are displayed, but by increasing the storage capacity of the control unit 40, more than 12 held call numbers can be stored and the held call numbers displayed w4. Of course, it is also possible to move to and display the number sequentially, that is, to cycle through and display each held call number display section 4.

plus key 13 and minus key 14 on operation panel 10
is a friend switch that is provided to simplify the switch process when calling by consecutive numbers. For example, if the next calling number is consecutive to the number displayed on the monitor display 20, the plus key is pressed. By pressing 13, the number currently displayed on the monitor display 20 is incremented by 1 to display the 9th consecutive number, which is then displayed as a calling number by pressing the 7 RASH key 1-. Additionally, the minus key 14 can be operated in a similar manner.

The call number cancellation key 17 is pressed by the client who has the call number reception ticket when he or she comes to the counter, and the monitor clear key 15 is used to cancel the call number displayed on the monitor display 20. Used when canceling.

Since the system is constructed as described above, and the display board 1 displays the calling number, the held call number, and the number of waiting calls, it is possible to visually check the status of the office work at the counter. [With 7 tags, there is no need to pay close attention to calling the person in charge of counter operations as in the past, and by displaying the number of waiting cases, you can estimate the time required to complete the requested paperwork. The service can be improved by allowing the client to respond flexibly to other tasks depending on how busy the station is.

Furthermore, even if the next call number is displayed on the call number display section 2, the previous call number moves to the held call number display section 4 and continues to be displayed. Even if there is a problem, by looking at the display panel 1, you can see that the paperwork has been completed and you can receive the delivery at any time, and there is no need to worry about waiting forever without being called as in the past.

By installing a reception ticket issuing machine 30 that emits a signal every time a reception ticket is issued, it is possible to reduce the administrative burden on the person in charge of counter operations, and to ensure the reliable issuance of reception tickets, thereby preventing the occurrence of accidents. Furthermore, the number of cases receiving * at the counter, that is, the number of waiting cases can be automatically added and displayed without the need for any operation by the operator.

As explained above, according to the present invention, it is convenient for clients such as customers to understand the status of counter operations, and it is also convenient for counter operations staff to quickly and reliably process paperwork. It is possible to obtain various excellent effects such as being able to perform various tasks.

[Brief explanation of the drawing]

The drawings show an embodiment of the present invention; FIG. 1 is a front view of a display panel, FIG. 2 is a plan view of an operation panel, and FIG. 3 is a block diagram of a control section. 1...-Display II 2-------Call number-1
! Display section 3... Waiting number display section 4...
... Hold call number display section 10 ... Operation 11 11 ... Push button switch group 12 ... Number display push button switch 13.
...Plus key 14...Minus key 1S...Monitor clear key 16.
...Fla, C, key 1T...Called number cancellation key 18...Holded call number cancellation switch 19...Monitor display section 20...
Monitor display 21... Calling number display
22...Hold call number display 30...
・Reception ticket issuing machine 40... Control unit 41... Central processing circuit 42... Operation detection circuit 43...
・Interface circuit 44.45... Search circuit 46... Display circuit 41...
・Memory circuit 48... Data puncture 49...
... Display circuit 50 ... Call notification unit patent applicant Autostan Co., Ltd.! Institute (
Figure 2 19 Figure 3

Claims (1)

[Claims] An operation having a reception ticket vending machine that emits a signal each time a reception ticket is issued, a display board that displays each of the call number, held call number, and number of waiting calls, and a monitor display section that monitors the push button switch group and each display on the display board. The waiting number display part of the display board for the reception ticket issuance signal is added and displayed on the display board, and the call number inputted from the push button switch group of the operation panel is displayed on the call number display part of the display board. The waiting number display part is displayed with a trap subtracted every time the call number is displayed, and if one new call number is input, the current call number is maintained in the call number display part KII, and the new dangerous call number is displayed in the call number display part. (The control unit may display the reception processing status display device as a percentage.)