JPH08314378A - Waiting order number tag and its issuing method - Google Patents

Abstract

PURPOSE: To provide waiting order number tags which enable customers to know window numbers, approximate waiting time, etc., simply by instructing the business names that the customers are going to carry out with ticket machines installed in an entrance and outlet even when the customers visit a store for the first time and a method for issuing these tags. CONSTITUTION: This device for issuing the waiting number tag consists of the plural windows and the ticket machines which have the touch screens installed in the entrance and outlet to and from the store, have a CPU and are mounted with MS-DOS. The waiting order number tags 1a, 1b printed with the business names 3, the waiting order numbers 4, the bar codes 5 corresponding to the waiting order numbers, window numbers 6, waiting time, etc., are issued simply when the customers touch the business names that the customers are going to carry out with the touch screens of the ticket machines.

Description

Detailed Description of the Invention

[0001]

[Industrial field of use] The present invention relates to a waiting number tag used in an institution having a plurality of types of business windows such as banks, post offices, hospitals, and public offices, and a method of issuing the number tags.

[0002]

2. Description of the Related Art Conventionally, in order to perform reception smoothly, an organization that has a plurality of types of business counters such as banks, post offices, hospitals, and public offices
It is common practice to install a ticket issuing device at each counter, issue a waiting number tag with a waiting number printed, and accept and process business in the order of the waiting number tag. . However, in the above method, since it is necessary to install a ticket issuing device at each counter, it is necessary to prepare a large number of ticket issuing devices. There was the inconvenience of not knowing how to go to the counter and the inconvenience of not knowing the waiting time.

[0003]

DISCLOSURE OF THE INVENTION The present invention is convenient for use, in which a business name, a waiting number, a bar code corresponding to the waiting number, a window number, a receiving number, and / or a waiting time are printed. It is to provide a waiting number tag and its ticket issuing method.

[0004]

[Means for Solving the Problems] A waiting number tag having a business name, a waiting number and a window number printed thereon.

A bar code corresponding to the waiting number,
The waiting order number tag is characterized in that the receiving number and / or the waiting time are printed.

[0006] A ticket issuing device having a plurality of counters and a touch screen installed at the entrance to the store and a CPU is provided, and the customer uses the touch screen of the ticket issuing device to touch his / her desired business name. By doing so, the waiting number tag with the business name, the waiting number and the window number printed is issued.

[0007] A plurality of counters, a bar code reader installed in each of the counters, and a ticket issuing device having a CPU and a touch screen installed at the entrance and exit of the store, the customer touch screen of the ticket issuing device. By touching your desired business name using
A waiting number tag with a business name, a waiting number, a bar code corresponding to the waiting number, a window number, a reception number and / or a waiting time is issued. This is a method of issuing waiting order number tags.

[0008]

A system comprising a plurality of counters and a ticket issuing device having a CPU and a touch screen installed at the entrance, or a plurality of counters, a bar code reader provided at each counter, and a counter installed at the entrance Using a system that has a touch screen and a ticket issuing device with a CPU, the customer simply touches the business name that he / she wants to perform displayed on the touch screen. And a waiting number tag printed with a contact number or a business name and waiting number,
A waiting number tag printed with the bar code corresponding to the waiting number, the counter number, the receiving number and / or the waiting time will be issued, so even if you are visiting for the first time In addition to being easy to understand, the waiting number or the approximate waiting time can be known, which is extremely convenient.

[0009]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below with reference to the drawings. FIG. 1 is a diagram showing a first embodiment of a waiting number tag of the present invention, FIG.
Is a diagram showing a second embodiment of the waiting number tag of the present invention, FIG. 3 is a diagram showing an example of the display of the touch screen in the ticket issuing device, and FIG. 4 is a diagram for explaining the issuing method of the waiting number tag of the present invention. 1a, 1b, 2a, 2b are waiting order number tags, 3 is a business name, 4 is a waiting order number, 5 is a bar code,
6 is the window number, 7 is the receiving number, 8 is the waiting time, 9 is the advertisement, 10 is the ticket issuing device, 11 is the touch screen, 12a, 12
b, 12c, 12d, 12e and 12f are touch keys, 13 is a bar code reader, ...

The present invention will be described by taking a window service of a bank as an example. The waiting order number tags 1a and 1b according to the first embodiment of the present invention are, as shown in FIGS. 1A and 1B, a business name 3, a waiting order number 4, and a bar code corresponding to the waiting order number 4. 5 and a contact number 6 corresponding to the business name 3 are printed.
Figure 1 (a) shows the waiting order number tag 1a when you want to perform a new procedure, the waiting order number is 10, you can see that you can go to the counter, and Figure 1 (b) shows the time deposit It is a waiting-order number tag 1b for carrying out the procedure of No. 1, and the waiting-order number is 15. It can be seen that it is sufficient to go to the counter or the counter. Therefore, if you look at the waiting number tags 1a and 1b, even the customer who visits the store for the first time will not be confused because the window number 6 he / she is going to is instructed, which is extremely convenient.

Waiting order number tags 2a, 2b of the second embodiment of the present invention
2, as shown in FIG. 2, the business name 3, the waiting number 4, the bar code 5 corresponding to the waiting number 4, the window number 6 corresponding to the business name 3, and the currently accepting business The number 7 and the approximate waiting time 8 are printed. Figure 2
(A) is a waiting order number tag 2a for new procedures
Since the waiting number is 10 and we are currently accepting No. 7, we know that we can go to the counter and wait for about 5 minutes. In addition, Figure 2 (b) shows the procedure for time deposit. If you want to do it, the waiting order number tag 2b has a waiting order number of 15
Since it is the number, and the number 10 is currently being accepted, it can be seen that it is sufficient to go to the counter or wait for about 10 minutes.
As for the currently-accepted number 7 and the approximate waiting time 8, only one of them may be printed without printing both of them. If you look at the waiting order number tags 2a and 2b above, even if you are the first customer to visit the store, you will not be confused because the window number you should go to is instructed, and the reception number currently accepting business 7, general waiting time 8
Is printed, so it's very convenient because you can easily see how long you have to wait for your turn. Further, the advertisement 9 is printed on the waiting order number tags 2a and 2b, which is convenient because it is possible to know the contents of the new product in the store.

The simplest system for issuing a waiting number tag according to the present invention is to use a printer equipped with a touch screen 11 as an input device, a CPU and an MS-DOS at the entrance to the store. Ticketing device
Just install 10. As an example of the display of the touch screen 11, for example, as shown in FIG. 3, touch keys 12a, 12b, 12c, 12d, 12e, 12f corresponding to the contents of new, fixed deposit, consultation, transfer, loan and tax are displayed. Is displayed.
In the case of the above system, when the touch key 12a is touched, the business name 3 is printed as new and the waiting order number 4
When the waiting number tag 1a shown in Fig. 1 (a) is printed and the contact number 6 is printed as the new business contact number 1, the touch key 12b is touched.
The waiting order number 4 is printed as No. 15, the bar code 5 corresponding to No. 15 is printed, and the window number 6 is printed as the number or number window indicating the business window for time deposits, as shown in FIG. 1 (a). The waiting order number tag 1b is issued.

As another system for issuing a waiting number tag according to the present invention, as shown in FIG. 4, a ticket issuing device 10 installed at an entrance / exit to a store, and each window connected to the ticket issuing device 10. The barcode issuing device 10 is a printer having a CPU and an MS-DOS, and a touch screen as an input device.
It is a configuration equipped with 11. In the above system,
By causing the bar code reader 13 installed at each counter to read the bar code 5 displayed on the waiting order number tag currently being accepted, the number currently accepted from each counter is determined by the ticket issuing device 10
The ticket-issuing device 10 can recognize the receiving number 7 at each counter. Therefore, waiting number tags 2a, 2b
As described above, it is possible to calculate and print the approximate waiting time 8 from the receiving number 7 and the receiving number 7. As shown in FIG. 4, the touch screen 11 displays touch keys 12a, 12b, 12c, 12d, 12e, 12f corresponding to the work contents.

In the case of the above system, the touch key 12
When you touch a, business name 3 is printed as new,
The waiting order number 4 is printed as 10, the barcode 5 corresponding to 10 is printed, the window number 6 is printed as the new business window number, and the currently receiving number 7 is printed as 7. The waiting order number tag 2a shown in FIG. 2A is issued, in which the waiting time 8 is printed as 5 minutes.
When the touch key 12b is touched, the business name 3 is printed as a fixed deposit, the waiting number 4 is printed as 15, and the bar code 5 corresponding to 15 is printed.
Waiting order number tag 2b shown in Fig. 2 (b), in which the window number 6 is printed as the number or number that is the business window for time deposits.
Is issued.

According to the waiting number tag issuing method of the present invention, the touch keys 12a, 12b, 12c corresponding to the business contents displayed on the touch screen 11 of the ticket issuing apparatus 10 installed at the entrance when the customer visits the store. , 12d, 12e, 12f by touching and giving instructions, the job name 3, the waiting number 4, the bar code 5 corresponding to the waiting number 4, and the waiting number tag printed with the window number 6. 1a, 1b or business name 3,
Waiting sequence number 4 and barcode 5 corresponding to waiting sequence number 4
Then, the waiting order number tags 2a and 2b on which the window number 6, the receiving number 7 and the waiting time 8 are printed are issued. Customers are issued waiting number tags 1a, 1b or waiting number tags 2a, 2
Wait for your turn at the window with the number printed by holding b.

At each window, the person in charge causes the bar code reader 13 to read the bar code 5 corresponding to the waiting number 4 printed on the waiting number tags 2a and 2b at the time of accepting the work. The read bar code 5 is sent to the ticket issuing device 10, and the accepting number 7 currently accepted by the ticket issuing device 10 can be recognized for each window. If the receiving number 7 can be recognized, the approximate waiting time can be calculated empirically.

If the waiting number tag issuing method of the present invention is used, even if two counters are desired to be used, the waiting time can be increased by issuing two waiting number tags corresponding to the desired counter operations. It is extremely rational because it can eliminate the waste of. Although the above embodiment has described the window service of a bank, a post office that is divided into window services such as mail, savings, insurance, and currency exchange, a general hospital that has windows divided by examination subject, and many business windows. It can be effectively used at the government offices and other facilities that it has.

[0018]

EFFECT OF THE INVENTION A system comprising a plurality of counters, a bar code reader provided at each counter, a ticket screen installed at a doorway and having a CPU and an MS-DOS, is used. By simply touching the business name displayed on the touch screen of the ticket issuing device by the customer, the business name, waiting number, bar code corresponding to the waiting number, window number, receiving number and / or waiting time etc. A printed waiting number tag is issued, so even if it is a customer who visits the store for the first time, it is easy to know the window number that you are going to go and it is very convenient because you can know the approximate waiting time. is there.

[Brief description of drawings]

FIG. 1 is a diagram showing a first embodiment of a waiting number tag according to the present invention.

FIG. 2 is a diagram showing a second embodiment of a waiting number tag according to the present invention.

FIG. 3 is a diagram showing an example of a touch screen display in the ticket issuing device.

FIG. 4 is a system diagram for explaining a waiting number tag issuing method of the present invention.

[Explanation of symbols]

 1a, 1b, 2a, 2b Waiting number tag 3 Business name 4 Waiting number 5 Bar code 6 Window number 7 Accepting number 8 Waiting time 9 Advertising text 10 Ticketing device 11 Touch screen 12a, 12b, 12c, 12d, 12e, 12f Touch key 13 Bar code reader ,,,,,,,

Claims (4)

[Claims] 1. A waiting order number tag in which a business name, a waiting order number, and a contact number are printed. 2. The waiting number tag according to claim 1, wherein a bar code corresponding to the waiting number, a reception number and / or a waiting time are printed. 3. A ticket issuing device having a plurality of windows and a touch screen installed at the entrance to the store and a CPU, wherein the customer uses the touch screen of the ticket issuing device to select his / her desired business name. A waiting-order number tag issuance method, wherein a waiting-order number tag printed with a business name, a waiting-order number, and a contact number is issued by touching. 4. A ticket issuing device comprising a plurality of counters, a bar code reader installed at each of the counters, and a touch screen installed at an entrance / exit to the store, and a ticket issuing device provided with a CPU. By tapping the desired business name using the touch screen, the business name, waiting number, bar code corresponding to the waiting number, contact number, receiving number and / or waiting time A method of issuing a waiting number tag, wherein a waiting number tag printed with and is issued.