CN114187699A - Queuing prompter for bank - Google Patents
Queuing prompter for bank Download PDFInfo
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- CN114187699A CN114187699A CN202111476491.3A CN202111476491A CN114187699A CN 114187699 A CN114187699 A CN 114187699A CN 202111476491 A CN202111476491 A CN 202111476491A CN 114187699 A CN114187699 A CN 114187699A
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- 230000006698 induction Effects 0.000 claims abstract description 8
- 230000004044 response Effects 0.000 claims description 6
- 230000007246 mechanism Effects 0.000 claims description 4
- 230000005540 biological transmission Effects 0.000 claims description 2
- 230000003111 delayed effect Effects 0.000 description 6
- RWSOTUBLDIXVET-UHFFFAOYSA-N Dihydrogen sulfide Chemical compound S RWSOTUBLDIXVET-UHFFFAOYSA-N 0.000 description 2
- 238000004891 communication Methods 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 238000000034 method Methods 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 230000008569 process Effects 0.000 description 2
- 238000013528 artificial neural network Methods 0.000 description 1
- 238000012790 confirmation Methods 0.000 description 1
- 230000007547 defect Effects 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 238000005265 energy consumption Methods 0.000 description 1
- 230000002618 waking effect Effects 0.000 description 1
- 239000002699 waste material Substances 0.000 description 1
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
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- G—PHYSICS
- G08—SIGNALLING
- G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
- G08B21/00—Alarms responsive to a single specified undesired or abnormal condition and not otherwise provided for
- G08B21/18—Status alarms
- G08B21/24—Reminder alarms, e.g. anti-loss alarms
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- G—PHYSICS
- G08—SIGNALLING
- G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
- G08B7/00—Signalling systems according to more than one of groups G08B3/00 - G08B6/00; Personal calling systems according to more than one of groups G08B3/00 - G08B6/00
- G08B7/06—Signalling systems according to more than one of groups G08B3/00 - G08B6/00; Personal calling systems according to more than one of groups G08B3/00 - G08B6/00 using electric transmission, e.g. involving audible and visible signalling through the use of sound and light sources
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
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- Business, Economics & Management (AREA)
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- User Interface Of Digital Computer (AREA)
Abstract
The invention discloses a queuing prompter for banks, which comprises a controller, a display screen, a number bar recognition unit, a human body induction unit, an input unit, a vibration unit and a voice prompt unit, wherein the controller is in wireless connection with a background server; the controller is awaken up when the human body sensing unit senses that a human body takes a seat, the controller controls the display screen to be lightened, the number information of the number bar identification unit identification number bar is transmitted to the controller, the controller reads queue information from the background server and displays the queue information on the display screen, the vibration unit and the voice prompt unit are controlled to give a prompt after the number is reached, the input unit can input selection to cancel queuing or delay queuing after the controller reads the queue information, and the controller clears the queue information on the display screen and waits when the human body sensing unit senses that the human body leaves the seat. The invention can remind the client in time, and prevent the client from not noticing the queuing queue when queuing for equal number; and the queue canceling or delaying operation can be carried out, so that the time of others is saved.
Description
Technical Field
The invention relates to the field of queuing prompting equipment, in particular to a queuing prompter for banks.
Background
With the development of the society, when a bank transacts business, a number is required to be taken at a number taking machine firstly, then waiting is carried out, after a salesman transacts a business, the next number is called through the number calling machine, a screen on a window can display the corresponding calling number, and a client hears calling information and goes to a designated window to transact business.
The existing queuing and calling system generally comprises a number fetching machine, a number fetching machine and a server, some queuing and calling systems also have a large display screen for displaying queuing information, the displayed information generally comprises a window number and a queuing queue, but the queue display is limited, when a long queue exists, a client can only wait through the predicted waiting time displayed on a number bar which is taken out at the beginning, and because not every number fetching client has the patience and time for waiting, the client is easy to leave because of losing the patience or having something temporarily in the waiting period, but the queuing number of the client is still kept in the queuing queue, the information can not be updated in time, and the waste of time of people is caused; in addition, when the waiting time is long, people can easily sit on the waiting seat to play a mobile phone to get in a fan, and cannot timely respond when hearing the number of the people to be called, so that the number is passed. Therefore, a device for the customer to cancel the queue and remind the customer in time when the number is reached is needed in the queuing system.
Disclosure of Invention
The invention aims to provide a queuing prompter for banks, aiming at the defects in the prior art.
In order to achieve the aim, the invention provides a queuing prompter for banks, which comprises a controller, a display screen, a number bar recognition unit, a human body induction unit, an input unit, a vibration unit and a voice prompt unit, wherein the display screen, the number bar recognition unit, the human body induction unit, the input unit, the vibration unit and the voice prompt unit are respectively connected with the controller; the controller is awaken up when human response unit senses that the human body takes a seat, and the bright screen of controller control display screen, the number information of number strip recognition element identification number strip is given the controller with number information transmission, the controller reads the queue information and shows on the display screen from backend server, and control vibration unit and voice prompt unit send the warning after arriving the number, input unit can input the selection after the controller reads queue information and cancel the queuing or postpone and queue up, the controller is in human response unit and is sensed human body and is cleared away queue information and standby on the display screen when leaving the seat.
Further, the queue information includes a service window number, a number of people ahead of the queue, and an expected wait time.
Furthermore, the number bar recognition unit comprises a camera and a digital recognition module, the camera shoots the number bar and transmits the image data to the digital recognition module, and the digital recognition module recognizes the image data and transmits the recognized digital information to the controller.
Further, the human body sensing unit comprises a human body infrared sensing module or a pressure sensor.
Further, the input unit includes a key or a touch button integrally disposed with the display screen.
Further, the voice prompt unit comprises a JQ8900-16P voice module.
Further, the vibration unit includes a pancake-type Z-axis linear vibrator.
Further, controller, number strip recognition unit, vibration unit and voice prompt unit all set up in a casing, display screen, input unit are fixed at the casing upside, the casing downside is equipped with fixed establishment, fixed establishment can dismantle with the seat handle and be connected, fixed establishment includes fixed plate and the U template fixed with the casing, U template one side is articulated with the fixed plate, and the opposite side passes through the bolt and can dismantle with the fixed plate and be connected.
Has the advantages that: the queuing reminder is fixed with the seats, one seat corresponds to one queuing reminder, and the queuing reminder is provided with a voice prompting unit and a vibration unit, so that customers sitting on the seats can be reminded of queuing to number, the customers can go to a corresponding window to process business, and the customers are prevented from playing mobile phones and getting lost attention to queuing queues when waiting; meanwhile, the invention can carry out queue canceling and queue delaying operations and send queue canceling and queue delaying requests to the background server, thereby saving other client time and reducing invalid number calling.
Drawings
FIG. 1 is a block diagram of the queuing prompter for banks according to an embodiment of the present invention;
FIG. 2 is a flow chart of the control of a queuing prompter for a bank in accordance with an embodiment of the present invention;
fig. 3 is a schematic structural diagram of a queuing prompter for banks according to an embodiment of the present invention.
In the figure: 1. a human body sensing unit; 2. a number bar identification unit; 3. an input unit; 4. a controller; 5. a display screen; 6. a vibration unit; 7. a voice prompt unit; 8. a housing; 9. and a fixing mechanism.
Detailed Description
The present invention will be further illustrated with reference to the accompanying drawings and specific examples, which are carried out on the premise of the technical solution of the present invention, and it should be understood that these examples are only for illustrating the present invention and are not intended to limit the scope of the present invention.
As shown in fig. 1 to 3, an embodiment of the present invention provides a queuing prompter for banks, which includes a controller 4, and a display screen 5, a number bar recognition unit 2, a human body induction unit 1, an input unit 3, a vibration unit 6, and a voice prompt unit 7 that are respectively connected to the controller 4, where the controller 4 is wirelessly connected to a background server. Controller 4, number strip recognition unit 2, vibration unit 6 and voice prompt unit 7 all set up in a casing 8, human response unit 1 can set up in casing 8 according to the sensor difference of adoption and also can set up outside casing 8, display screen 5, input unit 3 fixes at 8 upsides of casing, 8 downsides of casing are equipped with fixed establishment 9, fixed establishment 9 can dismantle with the seat handle and be connected, fixed establishment 9 includes fixed plate and the U template fixed with casing 8, U template one side is articulated with the fixed plate, the opposite side passes through the bolt and can dismantle with the fixed plate and be connected, it is equipped with the rubber layer to prefer on one side that fixed plate and U template and seat handle contact, can protect the seat handle, and it is more firm to make the suggestion of lining up be connected with the seat handle.
The controller 4 is preferably a single chip microcomputer, the model STM32L431C8T6 can enter a low-power-consumption mode through instructions, the low-power-consumption mode is three, the sleep mode is preferably selected, the controller 4 in the sleep mode can be awakened through external interrupt triggering, and energy consumption can be saved. The controller 4 is connected with the background server through a wireless communication module, and can select a 4G module with the model number of EC20 to realize remote communication.
Number strip recognition unit 2 includes camera and digital identification module, the camera passes 8 settings of casing, with display screen 5 in the same one side of casing 8, when the people placed the number strip before the camera, the camera was shot the number strip and was given digital identification module with image data, digital identification module discerns image data, the picture that utilizes neural network and relevant algorithm can be shot the camera is handled and is discerned, this does not do not describe for prior art improves repeatedly, digital identification module transmits the number information after discerning for controller 4.
The human body sensing unit 1 can select a human body infrared sensing module, such as a micro SR602 human body sensing module, the sensing distance is adjusted in a seat size, when a person sits and is sensed, a high level is output, the high level is continuously output before leaving, and the low level is obtained after the person leaves. Pressure sensors may also be placed on the seat in some embodiments to sense whether a person is sitting. The controller 4 is awakened when the human body sensing unit 1 senses that a person is seated.
The input unit 3 can use keys, each key corresponds to different instructions, such as a cancel queue key, a delay queue key, a number 0-9 key and a confirm key, each key is connected with the input end of the controller 4, and when a signal is input at the input end of the controller 4, the controller 4 executes the corresponding instruction. The cancel queue key corresponds to a cancel queue command, and the controller 4 sends a cancel queue request to the background server when the key is pressed; the delayed queuing key corresponds to the delayed queuing command, the controller 4 triggers the command when the key is pressed, the display screen 5 prompts the input of the delay time, the delay time is input through the number keys of 0-9, and the controller 4 sends the delayed queuing request and the delayed time to the background server after the confirmation is pressed. The input unit 3 can also select a touch button integrally arranged with the display screen 5, that is, the display screen 5 and the input unit 3 can be combined into a touch screen, the touch screen displays a queue canceling button and a queue delaying button while displaying queue information, and after the queue delaying button is clicked, a keyboard of the display screen 5 is displayed to input delay time.
The voice prompt unit 7 is preferably a JQ8900-16P voice module, and can control the pre-downloaded voice to sound by switching values, such as prompting "recognition success", "please re-recognize", "please input delay time", "please go to window to transact business", and the like. And an intelligent voice module controlled by a serial port can be used for voice prompt.
The cake-shaped Z-axis linear vibrator is preferably selected as the vibrating unit 6, the response speed is high, the noise is low, and a user can be well reminded.
Wake up controller 4 when human induction element 1 senses that the human body is taken a seat, controller 4 controls display screen 5 and brightens the screen, the number information of number strip identification element identification number strip is and is transmitted number information for controller 4, controller 4 reads the queue information from the backend server and shows on display screen 5, the queue information includes but not limited to service window number, queue front number and expected latency, controller 4 control vibration unit and voice prompt unit 7 send out the warning after lining up to the number, input unit 3 can input the selection after controller 4 reads the queue information and cancel the queuing or delay the queuing, controller 4 clears away the queue information on display screen 5 and awaits the opportune moment when human induction element 1 senses that the human body is out of the seat.
The control flow of the invention is as follows: after the queuing prompter is started, waiting for a client to sit in, entering a sleep mode for a long time, such as 10 minutes, of the unmanned sitting controller 4, judging whether a person sits in or not through a signal of the human body sensing unit 1, waking up the controller 4 to wait for an instruction if the person sits in or, then, lightening the display screen 5, judging whether number recognition is carried out or not through a signal of the number bar recognition unit 2, if the number recognition is not carried out, continuing waiting, if the number recognition is not carried out, the controller 4 transmits the recognized information to a background server to carry out queue query, judges whether the data is valid or not according to feedback information, if the data is invalid, prompting re-recognition by the voice prompting unit 7, if the data is valid, displaying the received queue information by the display screen 5, accessing the background server at intervals to obtain the latest queue information, accessing the queue information once at intervals 2 seconds, judging whether the person sits off or not through the signal of the human body sensing unit 1, if the person sits off, clearing the queue information displayed by the display screen 5 and finishing the service and standing by standby, if the user does not leave the seat, whether the number is reached is judged according to queue information fed back by the background server, if the number is reached, the controller 4 controls the voice prompt unit 7 and the vibration unit 6 to prompt, the information displayed on a screen is cleared after the prompt is completed, the service is ended and the user stands by, if the number is not reached, whether the queuing is cancelled or delayed is judged through the information input by the input unit 3, if the number is not reached, the user continues to visit the background server at intervals to execute subsequent processes, if the number is changed, the controller executes a corresponding instruction according to an input signal of the input unit 3 and sends corresponding information to the background server, and after the successful feedback, the information displayed on the screen is cleared, the service is ended and the user stands by.
The queuing prompters are arranged with the seats, one seat corresponds to one queuing prompter, and when a number arrives, a corresponding client can be prompted, so that the condition that a person is in the seat but the number is passed is avoided, and the client is reminded to handle the service in time; when the client has an emergency and needs to cancel or delay queuing, the queuing can be cancelled or delayed in time, so that the condition that people are not in the number is avoided, and the time of other clients is saved.
The foregoing is only a preferred embodiment of the present invention, and it should be noted that other parts not specifically described are within the prior art or common general knowledge to those of ordinary skill in the art. Without departing from the principle of the invention, several improvements and modifications can be made, and these improvements and modifications should also be construed as the scope of the invention.
Claims (8)
1. A queuing prompter for banks is characterized by comprising a controller, a display screen, a number bar recognition unit, a human body induction unit, an input unit, a vibration unit and a voice prompt unit, wherein the display screen, the number bar recognition unit, the human body induction unit, the input unit, the vibration unit and the voice prompt unit are respectively connected with the controller; the controller is awaken up when human response unit senses that the human body takes a seat, and the bright screen of controller control display screen, the number information of number strip recognition element identification number strip is given the controller with number information transmission, the controller reads the queue information and shows on the display screen from backend server, and control vibration unit and voice prompt unit send the warning after arriving the number, input unit can input the selection after the controller reads queue information and cancel the queuing or postpone and queue up, the controller is in human response unit and is sensed human body and is cleared away queue information and standby on the display screen when leaving the seat.
2. A bank queuing prompter as claimed in claim 1 wherein the queue information includes a service window number, a number of people ahead of the queue and an expected wait time.
3. A queuing prompter for banks according to claim 1 wherein the number bar recognition unit comprises a camera and a digital recognition module, the camera takes a picture of the number bar and transmits the image data to the digital recognition module, and the digital recognition module recognizes the image data and transmits the recognized digital information to the controller.
4. A queuing prompter for banks according to claim 1, wherein the human body sensing unit comprises a human body infrared sensing module or a pressure sensor.
5. A queuing prompter for banks according to claim 1 wherein the input unit comprises a key or a touch button integrated with a display screen.
6. A queuing prompter for banks as claimed in claim 1 wherein the voice prompter unit comprises a JQ8900-16P voice module.
7. A queuing prompter for banks according to claim 1 wherein the vibrating unit comprises a pie-shaped Z-axis linear vibrator.
8. A queuing prompter for banks according to claim 1, wherein the controller, the number bar recognition unit, the vibration unit and the voice prompting unit are all arranged in a shell, the display screen and the input unit are fixed on the upper side of the shell, the lower side of the shell is provided with a fixing mechanism, the fixing mechanism is detachably connected with the seat handle, the fixing mechanism comprises a fixing plate fixed with the shell and a U-shaped plate, one side of the U-shaped plate is hinged with the fixing plate, and the other side of the U-shaped plate is detachably connected with the fixing plate through a bolt.
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| Application Number | Priority Date | Filing Date | Title |
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| CN202111476491.3A CN114187699A (en) | 2021-12-06 | 2021-12-06 | Queuing prompter for bank |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202111476491.3A CN114187699A (en) | 2021-12-06 | 2021-12-06 | Queuing prompter for bank |
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| CN114187699A true CN114187699A (en) | 2022-03-15 |
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| CN202111476491.3A Pending CN114187699A (en) | 2021-12-06 | 2021-12-06 | Queuing prompter for bank |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN114822521A (en) * | 2022-04-15 | 2022-07-29 | 广州易而达科技股份有限公司 | Sound box awakening method, device, equipment and storage medium |
| CN115662002A (en) * | 2022-12-08 | 2023-01-31 | 腾讯科技（深圳）有限公司 | Data processing method, device, electronic equipment and medium |
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