CN113284286A - Intelligent device of bank outlets and business queuing method - Google Patents
Intelligent device of bank outlets and business queuing method Download PDFInfo
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- CN113284286A CN113284286A CN202110551237.9A CN202110551237A CN113284286A CN 113284286 A CN113284286 A CN 113284286A CN 202110551237 A CN202110551237 A CN 202110551237A CN 113284286 A CN113284286 A CN 113284286A
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
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- A—HUMAN NECESSITIES
- A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
- A47C—CHAIRS; SOFAS; BEDS
- A47C1/00—Chairs adapted for special purposes
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- A—HUMAN NECESSITIES
- A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
- A47C—CHAIRS; SOFAS; BEDS
- A47C7/00—Parts, details, or accessories of chairs or stools
- A47C7/02—Seat parts
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- A—HUMAN NECESSITIES
- A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
- A47C—CHAIRS; SOFAS; BEDS
- A47C7/00—Parts, details, or accessories of chairs or stools
- A47C7/62—Accessories for chairs
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F7/00—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus
- G07F7/08—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by coded identity card or credit card or other personal identification means
- G07F7/10—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by coded identity card or credit card or other personal identification means together with a coded signal, e.g. in the form of personal identification information, like personal identification number [PIN] or biometric data
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F7/00—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus
- G07F7/08—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by coded identity card or credit card or other personal identification means
- G07F7/10—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by coded identity card or credit card or other personal identification means together with a coded signal, e.g. in the form of personal identification information, like personal identification number [PIN] or biometric data
- G07F7/1025—Identification of user by a PIN code
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
Abstract
The invention provides an intelligent device of a bank outlet and a business queuing method, belonging to the technical field of artificial intelligence. This bank outlet intelligent device includes: the system comprises a first interactive terminal, a seat body, an information acquisition device positioned on the seat body, a service server and a second interactive terminal held by a service worker; the information acquisition device is connected with the first interactive terminal and used for acquiring customer information and sending the customer information to the first interactive terminal; the first interactive terminal is in communication connection with the service server and is used for sending the preset seat number and the client information to the service server; and the service server is in communication connection with the second interactive terminal and is used for verifying the customer information and sending the seat number to the second interactive terminal according to the verification result so that the second interactive terminal can cut the service signal source into the first interactive terminal corresponding to the seat number. The invention can support the automatic cut-in of the service handling signal, effectively shorten the service handling time and improve the customer experience.
Description
Technical Field
The invention relates to the technical field of artificial intelligence, in particular to an intelligent device of a bank outlet and a business queuing method.
Background
At present, the business handling mode of a client to a bank outlet is generally that the client takes a number at a point of sale, and the client goes to a specified window for handling according to the broadcast prompt of the outlet when waiting for the number to be arranged. In the process, the client needs to spend time searching for the window position, and the broadcast can be missed, so that the waiting time of a teller and the client is prolonged, and the service handling efficiency is low. When part of services of a client are handled at the self-service terminal and part of services are handled at a window, a number can be called because the services are handled at the self-service terminal and the window is missed, or the number can be called after the services of the self-service terminal are handled, and the service duration of the client in the website is prolonged under both conditions; and the client needs to transact business in a standing way in the whole process, thereby reducing the experience of the client.
In addition, banks often classify numbers into multiple categories, such as a general number, a VIP number, and a special service number, and distinguish the categories by different initials. For example, a10 denotes a general number 10, V10 denotes a VIP number 10, and Z10 denotes an integrated service category 10. Therefore, the calling by means of the network broadcasting is easy to cause misunderstanding of the client and is also easy to cause the client to lose the client. When the customer gives up transacting the business away, the bank broadcasting system continues to call numbers and repeats three times to ensure that the customer has left, creating a waste of time for both the teller and the waiting customer.
Disclosure of Invention
The embodiment of the invention mainly aims to provide an intelligent device of a bank outlet and a service queuing method, which are used for supporting automatic queuing and automatic cut-in of service handling signals, effectively shortening service handling time and improving customer experience.
In order to achieve the above object, an embodiment of the present invention provides an intelligent device for a banking outlet, including:
the system comprises a first interactive terminal, a seat body, an information acquisition device positioned on the seat body, a service server and a second interactive terminal held by a service worker;
the information acquisition device is connected with the first interactive terminal and used for acquiring customer information and sending the customer information to the first interactive terminal;
the first interactive terminal is in communication connection with the service server and is used for sending the preset seat number and the client information to the service server;
and the service server is in communication connection with the second interactive terminal and is used for verifying the customer information and sending the seat number to the second interactive terminal according to the verification result so that the second interactive terminal can cut the service signal source into the first interactive terminal corresponding to the seat number.
The intelligent device of the bank outlets comprises a first interactive terminal, a seat body, an information acquisition device, a business server and a second interactive terminal, wherein the information acquisition device is positioned on the seat body and is connected with the first interactive terminal, the business server is in communication connection with the first interactive terminal, the second interactive terminal is held by business personnel and is in communication connection with the business server, and the automatic cut-in of business handling signals can be supported, so that the business handling time can be effectively shortened, and the customer experience is improved.
The embodiment of the invention also provides a service queuing method, which is applied to the queuing server and comprises the following steps:
acquiring service personnel information, client information from a service server, service information and a service order number;
acquiring basic customer information corresponding to the customer information and basic service information corresponding to the service information, and inputting the basic customer information, the basic service information and the service personnel information into a queuing scheme model created based on queuing training data to obtain a target queuing scheme;
putting the service single number into a corresponding target queue according to a target queuing scheme;
and when the service order number is positioned at the head of the target queue, the service order number is sent to the service server so that the service server sends the seat number corresponding to the service order number to the second interactive terminal.
The service queuing method of the embodiment of the invention inputs various information into the queuing scheme model to obtain the target queuing scheme and puts the service sheet number into the corresponding target queue according to the target queuing scheme for automatic queuing, thereby effectively shortening the service handling time and improving the customer experience.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained based on these drawings without creative efforts.
FIG. 1 is a schematic diagram of an intelligent device at a banking outlet in an embodiment of the present invention;
FIG. 2 is a schematic view of an intelligent chair in one embodiment of the invention;
FIG. 3 is a block diagram of the structure of an intelligent chair according to an embodiment of the invention;
FIG. 4 is a block diagram of a controller according to an embodiment of the present invention;
FIG. 5 is a schematic diagram of the interaction between the queuing server and the service server in one embodiment of the present invention;
fig. 6 is a flow chart of a service queuing method in an embodiment of the invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
As will be appreciated by one skilled in the art, embodiments of the present invention may be embodied as a system, apparatus, device, method, or computer program product. Accordingly, the present disclosure may be embodied in the form of: entirely hardware, entirely software (including firmware, resident software, micro-code, etc.), or a combination of hardware and software.
In view of the fact that the prior art prolongs service handling time and reduces customer experience, the embodiment of the invention provides an intelligent device for a bank outlet and a service queuing method, overcomes the defects of the conventional self-service terminal and number calling system of the bank outlet, and can be used for handling services by customers in a sitting posture, support automatic queuing, user information pre-verification and automatic cut-in of service handling signals and effectively shorten service handling time.
Fig. 1 is a schematic diagram of an intelligent device of a banking outlet in an embodiment of the present invention. Fig. 2 is a schematic diagram of an intelligent chair in an embodiment of the invention. Fig. 3 is a block diagram of an intelligent chair according to an embodiment of the invention. As shown in fig. 1 to 3, the banking outlet intelligent device includes: the intelligent chair 1, the service server 2 and the second interactive terminal 3 held by the service personnel. The intelligent chair 1 comprises a first interaction terminal 302, a chair body 301 and an information acquisition device positioned on the chair body 301. As shown in fig. 1, the smart chair 1, the service server 2 and the second interactive terminal 3 may interact through a network, such as a wide area network as shown in the figure.
The information collecting device is connected with the first interactive terminal 302 and is used for collecting the customer information and sending the customer information to the first interactive terminal 302.
The client information comprises bank card information, identity card information, fingerprint information and a bank card password; the bank card information includes bank card magnetic track information and/or bank card chip information.
The information acquisition device includes: the system comprises a bank card information acquisition device for acquiring bank card information, a non-contact card reader 304 for acquiring identity card information or other non-contact card information, a biological characteristic acquirer 305 for acquiring fingerprint information and a password keyboard 311 for a customer to input a bank card password. The bank card information acquisition device includes: a bank card magnetic track reading and writing device 303 for collecting the magnetic track information of the bank card or the magnetic track information of the bankbook and a bank card reader 307 for collecting the chip information of the bank card.
In one embodiment, the banking outlet intelligent device further comprises: the voucher printing device 306 connected to the control unit 110 of the controller 100 is used for printing the transaction result information from the service server 2 acquired by the control unit 110.
In one embodiment, the banking outlet intelligent device further comprises: inside of which is provided a connection pole 302-4 for electric wires. The connecting wire rod 302-4 can be bent or stretched freely, and the information acquisition device is connected with the controller 100 of the first interaction terminal 302 through an electric wire.
The first interactive terminal 302 may be a tablet computer or other similar multimedia devices meeting the use requirement, and is in communication connection with the service server 2, and configured to send the preset seat number, the client information, the face information, and the service information to the service server 2.
In one embodiment, the first interactive terminal 302 includes: the system comprises a video acquisition device 302-1 for acquiring face information and carrying out video call, a touch display 302-2 for displaying transaction function and receiving service information input by a customer, and a controller 100 respectively connected with the information acquisition device, the video acquisition device 302-1 and the touch display 302-2, and used for sending seat numbers, customer information, face information and service information to a service server 2; and a voice device 302-3 connected to the controller 100, configured to receive voice information input by a client, send the voice information to the second interactive terminal 3 through the controller 100 and the service server 2, and output system voice or voice information from the second interactive terminal 3, so that a worker holding the second interactive terminal 3 makes a voice call with the client holding the first interactive terminal 302. The service information includes a mobile phone number, and the video capture device 302-1 may be a high definition camera. After the customer sits in the seat, the touch display 302-2 can be adjusted to a comfortable position, and the size of the screen of the touch display can be configured according to actual needs.
In particular, the touch display 302-2 may present a list of various service functions currently supported, and the client may select a service to be handled by touching. After the client selects the relevant service (inputs the service information), the video capture device 302-1 may obtain the face information of the client in advance and transmit the face information to the service server 2 through the communication unit 120 of the controller 100 for client identification and client information acquisition. The screen of the touch display 302-2 may play advertising short videos of new business and financial products while idle or waiting.
In an embodiment, the service server 2 may pre-determine information that needs to be input by the client according to a service type in the service information, such as bank card information, identity card information, fingerprint information, face information, currency, amount of money, and the like, and prompt the user through animation, voice, video, and the like on the touch display 302-2 to complete related pre-operations such as card insertion, card swiping, card reading of an identity card, face swiping, and the like.
Fig. 4 is a block diagram of a controller according to an embodiment of the present invention. As shown in fig. 3 to 4, the controller 100 includes a control unit 110, a communication unit 120, and an interaction unit 130.
The control unit 110 may be an operating system, which stores a seat number in advance, is responsible for the serial connection of various external devices on the second interactive terminal 3 and the processing of basic data or files, and determines the time when the communication unit 120 of the controller 100 sends the service information as the service time.
The information acquisition device and the certificate printing device 306 can be embedded and fixed through the handrail slot of the seat body 301, and are connected with the control unit 110 and transmit data through respective connecting lines and connecting lines 302-4 with electric wires arranged inside, and the control unit 110 can transmit the received data, such as bank card information, identity card information, fingerprint information, bank card passwords, face information, service information, voice information and the like, to the service server 2 through the communication unit 120 for inputting and performing preliminary verification with the existing customer data of the bank system. The mounting positions of the information collecting device and the voucher printing device 306 are not limited to the right armrest of the seat shown in fig. 2, and other mounting positions for achieving the same purpose also belong to the scope of the present invention.
The communication unit 120 is responsible for transmitting data collected or processed by the control unit and the interaction unit to the service server 2 and receiving a processing result from the service server 2. The collected or processed data comprises seat numbers, service time, bank card information, identity card information, fingerprint information, bank card passwords, face information, service information and voice information. The processing result of the service server 2 includes a verification result and prompt information.
The interaction unit 130 is mainly responsible for transaction function provision, transaction result display, video communication and other processing, so as to guide the client to complete service transaction.
The service server 2 is in communication connection with the second interactive terminal 3, and is configured to verify the customer information and the face information according to information already existing in the system by the customer, for example, whether the name of the cardholder in the bank card is consistent with the name of the identification card, whether the fingerprint information and the face information are consistent with the customer in the background system, and send the seat number to the second interactive terminal 3 according to the verification result, so that the second interactive terminal 3 cuts the service signal source into the first interactive terminal 302 corresponding to the seat number. After receiving the service access prompt, the first interactive terminal 302 may automatically start a video call mode or a voice call mode, and a worker holding the second interactive terminal 3 may assist the customer in completing service transaction through the video call mode, the voice call mode, the customer information, and the service information. After the service transaction is completed, the service server 2 continues to switch the service signal source to the next queued client.
The service server 2 also judges whether a teller is needed to intervene according to the service information of the service selected by the client, and responds to the first interactive terminal 302 in time for further processing. If the business does not need teller intervention, prompt information is sent according to the prior art and the transaction process to prompt the customer to carry out the next operation until the business is completed. If the service requires teller intervention, a service order number is generated and the service order number, customer information, service time and service information are sent to the queuing server 4.
Wherein, the service single number is used for uniquely identifying the service. When the verification is passed, the service server 2 generates a service order number and sends the service order number, the client information, the seat number, the service time and the service information to the queuing server 4; when the verification fails, such as the identity card of the bank card holder is inconsistent with the identity card or the face recognition fails, the service server 2 can prompt the customer to operate again and submit through the touch display 302-2 and the voice device 302-3 of the first interactive terminal 302, and the service server 2 updates the customer information and the face information through the service order number.
In one embodiment, the banking outlet intelligent device further comprises: a gravity sensor 308, an infrared detector 309, and an indicator lamp 310, all connected to the control unit 110 of the controller 100; the controller 100 is further configured to control the indicator lamp 310 to display the use state of the seat body 301 according to the load-bearing data collected by the gravity sensor 308 and the infrared signal collected by the infrared detector 309. The seat body 301 may be a fixed seat or a movable seat.
The gravity sensor 308 can be installed below the seat cushion of the seat body 301 in an embedded manner; the infrared detector 309 may be embedded in the middle and lower portion of the backrest to ensure that people of different heights can be sensed. The control unit 110 compares the load-bearing data with a preset normal weight range, accurately judges whether a person sits on the current seat according to the comparison result and the infrared signal, and controls the indicator lamp 310 to display the use state of the seat body 301 according to the judgment result. The indicator lights 310 may be embedded in the two sides of the seat body 301, or may surround the bottom of the seat, and the inside of the indicator lights is connected to the control unit 110 through wires. The indicator light 310 may include light tubes of at least two colors, such as red for "in use" and green for "free" so that the customer or staff member can quickly select a free seat.
In specific implementation, when the load-bearing data is within the preset normal weight range and the infrared signal indicates that a human body is close to the load-bearing data, the control unit 110 judges that a person sits at present, sends a use command to the indicator lamp 310, and the indicator lamp 310 turns off the green light and turns on the red light at the moment; when the load-bearing data exceeds the preset normal weight range or the infrared signal does not indicate that a human body is close to the load-bearing data, the control unit 110 judges that no person sits at present, sends an idle command to the indicator lamp 310, and the indicator lamp 310 turns off the red light and turns on the green light at the moment.
In one embodiment, the banking outlet intelligent device further comprises: a queuing server 4 communicatively coupled to the service server 2. The queuing server 4 is shown in fig. 1 as being separate from the service server 2, but it will be appreciated that in some embodiments the queuing server 4 and the service server 2 may be the same server.
Fig. 5 is a schematic diagram of the interaction between the queuing server and the service server in an embodiment of the present invention. As shown in fig. 5, the queuing server 4 is configured to obtain the service staff information, the basic client information corresponding to the client information, and the basic service information corresponding to the service information, input the queuing information including the basic client information, the basic service information, and the service staff information into a queuing scheme model created based on queuing training data to obtain a target queuing scheme, and place a service ticket number into a corresponding target queue according to the target queuing scheme, so that the actual service transaction time of the client can be shortened, and the satisfaction degree of the client experience is improved; and when the service order number is positioned at the head of the target queue, sending the service order number to the service server so that the service server 2 sends the seat number corresponding to the service order number to the second interactive terminal 3. Meanwhile, the service server 2 also automatically synchronizes the client information and the service information corresponding to the service order number to an input frame required to be input into the operation interface of the second interactive terminal 3.
The queuing training data is the data which is short in queuing time and high in the first 10% of customer evaluation, and comprises historical basic service information, service personnel information and historical basic customer information. The historical basic service information comprises service type, service value, service historical average time, service pre-recorded information average time, network point business time and the like. The historical base customer information includes the age of the customer, the gender of the customer, the dialect of the customer, the rating in the customer system, the credit investigation and the evaluation of the customer, etc. The service personnel information comprises service personnel comprehensive capacity evaluation data, average service time of each service completed by the service personnel, service personnel time for completing a certain service for the last time, service personnel age, service personnel gender, service personnel dialect and the like. In specific implementation, the queuing training data can be input into a preset algorithm model for training to obtain a queuing scheme model. The algorithm may include one or any combination of decision trees, association rule classification, neural networks, bayesian, genetic algorithms, and nearest neighbor algorithms.
In an embodiment, after the queuing server 4 puts the service ticket number into the corresponding target queue according to the target queuing scheme, the information such as the waiting number of the current queue and the estimated waiting duration needed to continue can be returned to the touch display 302-2 of the first interactive terminal 302 through the service server 2 for displaying, so as to prompt the customer to wait.
The specific process of the embodiment of the invention is as follows:
1. the customer sits on the seat body 301, the gravity sensor 308 collects load-bearing data, and the infrared detector 309 collects infrared signals.
2. The controller 100 compares the load-bearing data with a preset normal weight range, accurately judges whether a person sits in the current seat according to the comparison result and the infrared signal, and sends a use command to the indicator lamp 310, and the indicator lamp 310 turns off the green light and turns on the red light at the moment.
3. The bank card information acquisition device acquires bank card information, the non-contact card reader 304 acquires identity card information, the biological characteristic acquisition device 305 acquires fingerprint information, the password keyboard 311 acquires a bank card password input by a customer, the video acquisition device 302-1 acquires face information, the touch display 302-2 displays a transaction function and receives business information input by the customer.
4. The bank card information, the identity card information, the fingerprint information, the bank card password, the face information and the service information are sent to the controller 100 through the connection wire rod 302-4 with the electric wire arranged inside, the controller 100 generates service time and sends the bank card information, the identity card information, the fingerprint information, the bank card password, the face information, the service information and the preset seat number to the service server 2.
5. The business server 2 verifies the bank card information, the identity card information, the fingerprint information, the bank card password and the face information. When the verification is passed, the service server 2 generates a service order number and transmits the service order number, the client information, the seat number, the service time and the service information to the queuing server 4.
6. The queuing server 4 acquires the service personnel information, the basic client information corresponding to the client information and the basic service information corresponding to the service information, inputs the basic client information, the basic service information and the service personnel information into a queuing scheme model created based on queuing training data to obtain a target queuing scheme, and places the service order number into a corresponding target queue according to the target queuing scheme.
7. The queuing server 4 returns the waiting number of people in the current queue and the estimated waiting duration needed to continue to be displayed on the touch display 302-2 of the first interactive terminal 302 through the service server 2, and prompts the client to wait.
8. When the service order number is at the head of the target queue, the queuing server 4 sends the service order number to the service server.
9. And the service server 2 sends the seat number corresponding to the service order number to the second interactive terminal 3.
10. The second interactive terminal 3 cuts the service signal source into the first interactive terminal 302 corresponding to the seat number.
11. The first interactive terminal 302 automatically starts a video call mode after receiving the service access prompt, and a worker holding the second interactive terminal 3 can perform video call with the client through the video acquisition device 302-1 by adopting the video call mode or perform voice call with the client through the voice device 302-3 by adopting the voice call mode to assist the client in completing service handling.
12. The voucher printing device 306 prints the transaction results.
In summary, the intelligent device of the bank outlets provided by the embodiment of the invention has the following beneficial effects:
1. self-service terminal business handling mode: the client is changed from standing posture handling to sitting posture handling, convenience is provided for the client (particularly the old), and client experience is improved.
2. New queuing mode: the traditional business handling needs a client to find a teller (staff) corresponding to a window, and the system can position equipment (namely the teller finds the client), so that the system is more initiative and has higher efficiency.
3. Automatic queuing access service handling: and when the customer selection service needs the intervention of a teller, the customer is automatically queued in the background. When the customer is arranged, the system carries out intelligent chair positioning according to customer information and service information, automatically accesses the touch display to start service, is more convenient, and effectively reduces the waiting time of both the teller and the customer.
4. Customer information and service information are pre-entered into the service server and the second interactive terminal, so that the transaction smoothness and success rate can be improved, and time is saved.
5. The intelligent level of the network points and the satisfaction degree of the customer experience are improved through the queuing server, so that the resource allocation is more reasonable, and the actual service handling time of the customer is shortened.
Based on the same inventive concept, the embodiment of the invention also provides a service queuing method, and as the principle of solving the problems of the method is similar to the intelligent device of the bank outlets, the implementation of the method can be referred to the implementation of the device, and repeated parts are not described again.
Fig. 6 is a flow chart of a service queuing method in an embodiment of the invention. As shown in fig. 6, the service queuing method applied to the queuing server includes:
s101: and acquiring the service personnel information, and the client information, the service information and the service order number from the service server.
S102: and acquiring basic customer information corresponding to the customer information and basic service information corresponding to the service information, and inputting the basic customer information, the basic service information and the service personnel information into a queuing scheme model created based on queuing training data to obtain a target queuing scheme.
S103: and putting the service order number into the corresponding target queue according to the target queuing scheme.
S104: and when the service order number is positioned at the head of the target queue, the service order number is sent to the service server so that the service server sends the seat number corresponding to the service order number to the second interactive terminal.
The execution subject of the service queuing method shown in fig. 6 may be a queuing server. As can be seen from the flow shown in fig. 6, the service queuing method according to the embodiment of the present invention inputs various types of information into the queuing scheme model to obtain the target queuing scheme, and places the service ticket number into the corresponding target queue according to the target queuing scheme for automatic queuing, so that the service processing time can be effectively shortened, and the customer experience can be improved.
The above-mentioned embodiments are intended to illustrate the objects, technical solutions and advantages of the present invention in further detail, and it should be understood that the above-mentioned embodiments are only exemplary embodiments of the present invention, and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Those of skill in the art will further appreciate that the various illustrative logical blocks, units, and steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both. To clearly show the interchangeability of hardware and softwarey) The various illustrative components, elements and steps described above have generally described their functionality. Whether such functionality is implemented as hardware or software depends upon the particular application and design requirements of the overall system. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present embodiments.
The various illustrative logical blocks, or elements, or devices described in connection with the embodiments disclosed herein may be implemented or performed with a general purpose processor, a digital signal processor, an Application Specific Integrated Circuit (ASIC), a field programmable gate array or other programmable logic device, discrete gate or transistor logic, discrete hardware components, or any combination thereof designed to perform the functions described herein. A general-purpose processor may be a microprocessor, but in the alternative, the processor may be any conventional processor, controller, microcontroller, or state machine. A processor may also be implemented as a combination of computing devices, e.g., a digital signal processor and a microprocessor, a plurality of microprocessors, one or more microprocessors in conjunction with a digital signal processor core, or any other similar configuration.
The steps of a method or algorithm described in connection with the embodiments disclosed herein may be embodied directly in hardware, in a software module executed by a processor, or in a combination of the two. A software module may be stored in RAM memory, flash memory, ROM memory, EPROM memory, EEPROM memory, registers, hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art. For example, a storage medium may be coupled to the processor such the processor can read information from, and write information to, the storage medium. In the alternative, the storage medium may be integral to the processor. The processor and the storage medium may reside in an ASIC, which may be located in a user terminal. In the alternative, the processor and the storage medium may reside in different components in a user terminal.
In one or more exemplary designs, the functions described above in connection with the embodiments of the invention may be implemented in hardware, software, firmware, or any combination of the three. If implemented in software, the functions may be stored on or transmitted over as one or more instructions or code on a computer-readable medium. Computer-readable media includes both computer storage media and communication media that facilitate transfer of a computer program from one place to another. Storage media may be any available media that can be accessed by a general purpose or special purpose computer. For example, such computer-readable media can include, but is not limited to, RAM, ROM, EEPROM, CD-ROM or other optical disk storage, magnetic disk storage or other magnetic storage devices, or any other medium which can be used to carry or store program code in the form of instructions or data structures and which can be read by a general-purpose or special-purpose computer, or a general-purpose or special-purpose processor. Additionally, any connection is properly termed a computer-readable medium, and, thus, is included if the software is transmitted from a website, server, or other remote source via a coaxial cable, fiber optic cable, twisted pair, Digital Subscriber Line (DSL), or wirelessly, e.g., infrared, radio, and microwave. Such discs (disk) and disks (disc) include compact disks, laser disks, optical disks, DVDs, floppy disks and blu-ray disks where disks usually reproduce data magnetically, while disks usually reproduce data optically with lasers. Combinations of the above may also be included in the computer-readable medium.
Claims (10)
1. A banking outlet intelligent device, comprising: the system comprises a first interactive terminal, a seat body, an information acquisition device positioned on the seat body, a service server and a second interactive terminal held by a service worker;
the information acquisition device is connected with the first interactive terminal and used for acquiring customer information and sending the customer information to the first interactive terminal;
the first interactive terminal is in communication connection with the service server and is used for sending a preset seat number and the client information to the service server;
and the service server is in communication connection with the second interactive terminal and is used for verifying the customer information and sending the seat number to the second interactive terminal according to a verification result so that the second interactive terminal can cut a service signal source into the first interactive terminal corresponding to the seat number.
2. A banking outlet intelligent device according to claim 1, wherein said customer information comprises bank card information, identification card information and fingerprint information;
the information acquisition device includes: the system comprises a bank card information acquisition device for acquiring bank card information, a non-contact card reader for acquiring identity card information and a biological characteristic acquisition device for acquiring fingerprint information.
3. A banking outlet intelligent device according to claim 2, wherein said customer information further comprises a bank card password;
the information acquisition device further includes: and the password keyboard is used for the customer to input the bank card password.
4. A banking outlet intelligent device according to claim 2, wherein the banking card information comprises banking card magnetic track information and/or banking card chip information;
the bank card information acquisition device includes: the bank card reading and writing device is used for collecting the magnetic track information of the bank card and the bank card reader is used for collecting the chip information of the bank card.
5. The banking outlet intelligent device according to claim 1, further comprising:
the inside is equipped with the connecting wire pole of electric wire, information acquisition device passes through the electric wire with first mutual terminal connection.
6. The intelligent device of a banking outlet according to claim 1, wherein the first interactive terminal comprises:
the video acquisition device is used for acquiring face information;
the touch display is used for receiving business information input by a client;
and the controller is respectively connected with the information acquisition device, the video acquisition device and the touch display and is used for sending the seat number, the client information, the face information and the service information to the service server.
7. The intelligent device of a banking outlet according to claim 6, wherein the first interactive terminal further comprises:
and the voice equipment is connected with the controller and used for receiving voice information input by a client and sending the voice information to the second interactive terminal through the controller and the service server.
8. The banking outlet intelligent device according to claim 6, further comprising: the gravity sensor, the infrared detector and the indicator light are all connected with the controller;
the controller is also used for controlling the indicator lamp to display the service state of the seat body according to the load-bearing data collected by the gravity sensor and the infrared signals collected by the infrared detector.
9. The banking outlet intelligent device according to claim 6, further comprising: the queuing server is in communication connection with the service server;
the service server is further configured to: verifying the client information and the face information, generating a service order number according to a verification result, and sending the service order number, the client information and the service information to the queuing server;
the queuing server is used for acquiring service personnel information, client basic information corresponding to the client information and service basic information corresponding to the service information, inputting the client basic information, the service basic information and the service personnel information into a queuing scheme model created based on queuing training data to obtain a target queuing scheme, and placing the service sheet number into a corresponding target queue according to the target queuing scheme; and when the service order number is positioned at the head of the target queue, sending the service order number to the service server so that the service server sends the seat number corresponding to the service order number to the second interactive terminal.
10. A service queuing method applied to the queuing server of claim 9, comprising:
acquiring service personnel information, client information from a service server, service information and a service order number;
acquiring basic customer information corresponding to the customer information and basic service information corresponding to the service information, and inputting the basic customer information, the basic service information and the service personnel information into a queuing scheme model created based on queuing training data to obtain a target queuing scheme;
putting the business single number into a corresponding target queue according to the target queuing scheme;
and when the service order number is positioned at the head of the target queue, sending the service order number to the service server so that the service server sends the seat number corresponding to the service order number to a second interactive terminal.
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Application publication date: 20210820 |