JPH04160673A - Reception processor - Google Patents

Abstract

PURPOSE:To attain various operations by allowing other windows also to execute relational receiving processing in addition to a certain receiving window in charge of one operation. CONSTITUTION:A receiving ticket issuing machine 1, a display machine 11 and a window operation machine 21 respectively include independent microcomputers and collectively controlled by a controller 41. In addition, operation selecting key switches capable of selecting and specifying respective window operations in each window are arranged. When another window operation is selected and specified in addition to a main window operation, the microcomputer built in the window executes individual data processing, and when a requested item is specified by the operation of the issuing machine 1, the specified item and its request order are inputted to the controller 41 and the window operator 21 corresponding to the requested item decides the order instruction outputted from the controller 41 and instructs a display part 31 to display the order. Thereby, an idle window can call a customer and speedy receiving work can be executed.

Description

[Detailed Description of the Invention] (Industrial Application Field) This invention is particularly applicable to counter operations that have multiple reception counters, in which a reception ticket is issued to a client such as a customer or an applicant. The reception processing device that guides people to , -5 = Reception that can diversify tasks, so that one task is not handled at one reception counter, but if it is related to other counters, the reception can be processed in conjunction. It relates to a processing device.

(Prior art) As a conventional reception processing device, the applicant of the present application has developed
There is a reception organizing device proposed in Publication No.-22339.

This reception organizing device prints a calling number as a consecutive number on the reception ticket each time it is issued, the order in which the reception ticket is issued, the number of the reception ticket to be accepted, and the number of the reception desk that accepts the reception ticket with this calling number. A counter that has a display board that displays the corresponding numbers, a call key switch, a chime key switch, and a close key switch, and a monitor display that monitors and displays the operation keys and call number provided at each reception counter. It is equipped with a control panel consisting of a microcomputer that connects and controls the ticket issuing order, the display panel, and the counter operation panel, and the control panel is controlled by a call signal from a call key switch on the counter operation panel. , the counter number of the counter operation panel that issued the call signal and the call number according to the order of ticket issuance are displayed in sequence on the display panel together with an alarm sound, and -6= of the counter operation panel that issued the call signal. This device displays the call number displayed on the display panel on the monitor display section.

Therefore, it eliminates inequality in waiting times for clients, and allows clients to be guided to the counters that are open in the order in which they received their reception tickets.Also, there is no need to wait in line at the reception desk, and clients can wait in the waiting room, etc. It is also possible to wait until a call is made, reducing the burden on the client and the counter staff, and the simple configuration makes it easy to install at existing counters. It has the following.

(Problems to be Solved by the Invention) However, even with this device, there were the following problems.

That is, in the reception organizing device formed in this way, a counter operation panel as a terminal device and a reception ticket issue order and display panel as a terminal device are arranged at each reception counter, and these terminal devices are connected to a microcomputer. Since it is a system that is centrally managed by Due to the complexity of work, there are multiple counter operations, in other words, one task is not handled at one counter, but when it is related to other counters, coordination with other counters is required. For example, if there are business receptions related to two counter operations, the counter worker must send a message from one counter to the other, which may hinder the operations, or This is a problem that can cause problems such as delays in turn due to forgetting to leave a message.

On the other hand, when an emergency situation occurs, in order to prevent client confusion, if you first contact your supervisor by some means without notifying the client, the counter worker may leave his/her seat and go to the supervisor. There are two ways to report the situation, or to press the emergency button and use a buzzer to contact your superior, but the former is rarely done because it slows down the response, and the latter is the most common. is being carried out.

However, in the latter case, although it is possible to contact the superior quickly, there is no way to directly convey instructions from the superior to the contact person, so the problem is that the instructions are not conveyed immediately, resulting in a delay in taking action. There was a point.

Therefore, in view of the above-mentioned problems, the present invention, in particular,
In a counter operation with multiple reception counters, a reception processing device that issues reception tickets to clients such as customers and applicants and guides them to the counter directly reports emergencies, etc. to managers, etc. Correspondingly, at least directly contact the processing desk with emergency response instructions, and on the other hand, due to complex administrative processing, one task should not be handled at one reception counter, but should be handled by other counters. It was created with the aim of providing a reception processing device that can diversify operations so that it can connect and process receptions even if they are related to each other.

(Means for Solving the Problems) The present invention provides a system for determining the order in which a reception ticket is issued each time a reception ticket is issued, a calling number as a serial number printed on the reception ticket, a calling number to be accepted, and a system for accepting this calling number. A display device that displays each reception desk in correspondence with each other, and a display placed at each reception desk,
It has a task selection key switch, a call key switch, and a close key switch that can appropriately select and specify a plurality of counter tasks as necessary tasks for each counter, and also has a monitor display section that displays each operation key and call number on a monitor. It consists of a counter operating machine, and a computer-based controller that connects and controls the ticket issuing order, display, and counter operating machine, and the ticket issuing order, display, and counter operating machine each have at least a CPU. , a microcomputer having ROM and RAM, the control machine, and the order in which the reception ticket is issued;
The display device and the counter operation device are each equipped with a built-in communication interface that connects with each other, and the computer and microcomputer of the control device are connected to each other by appropriate cables. In addition to the reception service at the counter, the controller has a multiple service selection function that selects the reception service at other counters as appropriate, and the control device selects the reception service at the counter that issued the call based on the call signal from the call key switch of the counter operation device. The above-mentioned problem is solved by displaying the counter number of the selection operation on the operating machine and the call number according to the order of ticket sales in sequence, which corresponds to the call number according to the order of ticket sales. A display device is installed at each reception desk that displays the order in which the reception ticket is issued, in which the sequential number of the call number is printed on the reception ticket, the call number to be accepted, and the reception desk at which this call number is accepted. A counter operation machine that has a key switch, a close key switch, an emergency contact key switch, and a monitor display section that monitors each operation key and a call number, and displays the order in which tickets are issued, a display machine, and a counter operation machine. It has a computer-based control device that connects and controls the emergency contact key switch, and a display section that displays emergency situations based on the signals issued by the emergency contact key switch, and also displays instructions on how to deal with the situation on the monitor display section of the teller operating device. Each of the ticket issuing order, display, counter operation machine, and emergency handling machine includes a microcomputer having at least a CPU, ROM, and RAM, the control machine, and the ticket processing machine. Publication order,
A display device and a communication interface connected to the teller operating device are each built in, and the computer and microcomputer of the control device are connected to each other by appropriate cables. The above-mentioned problem has been solved by displaying the counter number of the teller operating machine that issued the call and the call number according to the order of issue of the reception ticket in sequence in response to the call signal from the key switch. , Furthermore, there is a display that associates and displays the order in which a reception ticket is issued, in which a calling number is printed as a serial number on the reception ticket each time the reception ticket is issued, the calling number to be accepted, and the reception desk at which this calling number is accepted. The machine has a task selection key switch, a call key switch, a close key switch, and an emergency contact key switch, which are arranged at each reception counter and can select and specify multiple counter tasks as necessary for each counter. A counter operation device with a monitor display unit that monitors and displays operation keys and a call number, a computer-based control device that connects and controls these ticket issue order, display, and counter operation device, and an emergency contact key switch. an emergency situation processing machine, which has a display section that displays an emergency situation according to a signal issued by the machine, and an emergency situation processing machine that displays an instruction on how to deal with the emergency situation on a monitor display section of a counter operating machine, The counter operation machine and the emergency handling machine each have at least CP.
A microcomputer having a USROM and a RAM, and a communication interface that connects with the controller, ticket issue order, display, counter operating device, and emergency handling device are each built in, and the control device is controlled by appropriate cables. The machine's computer and microcomputer are connected to each other, and the teller operating machine has a multi-task selection function that allows you to select not only the reception tasks of each counter but also the reception tasks of other counters as appropriate using the task selection key. and the controller displays, in response to a call signal from a call key switch of the teller operating machine, the counter number of the selected service of the teller operating machine that issued the call and the call number according to the order of receipt ticket issuance in a sequential manner. By forming the display to be displayed on a machine, the above-mentioned problem can be solved.

(Function) The reception processing device according to the present invention firstly, when a requester such as a customer or an applicant comes to the store, the requester operates the order in which reception tickets are issued, and prints out a calling number as a consecutive number. A receipt ticket will be issued.

On the other hand, at each reception counter, the counter operator can press the task selection key switch on the counter operation machine to select other counter operations other than the counter operation for which the counter operation machine is installed, if it is related. You can also select and specify your work.

Then, the data processing will be performed independently by the microcomputer built in each counter operation machine, and when the requested items are specified by the requester's operation in the order of issue of the reception ticket, the specified items and The order of requests is input to the controller, and the controller issues an order instruction to each counter operating machine. Therefore, the counter operation machine at the reception desk corresponding to the request determines the order instruction from the control machine and displays the order on its monitor display. The counter operator can check the number of the visitor by looking at it, and not only the number of the visitor related to each counter operation of the counter operator, but also the number of the visitor related to the counter operation selected by the operation selection key switch. It is used to communicate with guests.

On the other hand, in an emergency situation where appropriate measures must be taken without informing guests to avoid confusion, the window [1
An emergency handling machine is placed at the boss who oversees all operations, and when the counter operation machine has a built-in microcomputer that presses the emergency contact key switch, it directly reports to the emergency handling machine. If an emergency situation occurs, pressing the emergency communication key switch will send a message to the emergency handling machine, and the supervisor will confirm this and take appropriate action using the counter operating machine. Instructions are displayed on the monitor display and instructions are given to the counter staff.

(Embodiment) An embodiment of the present invention will be described below with reference to the drawings.

That is, the reference numeral 1 shown in the figure indicates the order in which the reception ticket is issued, and it has an issuance port 2 that issues a reception area, and a business instruction button 3 that allows the visitor to select a job, and the reception area 4 is changed every time the reception area is issued. 4
It is configured to print a calling number as a consecutive number.

Further, reference numeral 11 denotes a display device, which is configured to display on the display section 12 the call number to be received and the reception counter to which the call number is received in association with each other.

Furthermore, reference numeral 21 is a counter operation device disposed at each reception counter, and as shown in FIG. A group of switches 22, a call key switch 23, a recall key switch 24, a called key switch 25, a close key switch 26, an emergency contact key switch 27, a special number contact key switch 28, a contact point instruction key switch 29, and a numeric keypad 30. each have, and
It has at least a monitor display section 31 for monitoring and displaying each operation key and a call number, and also includes a counter instruction stop key switch 36, an emergency contact cancellation key switch 37, and a special contact cancellation key switch 38.

As shown in FIGS. 2 and 5, the reception ticket issuing order 1 includes a microcomputer 5 having at least a CPU and a ROMSRAM, and a printer 6 that prints a call number as a serial number on the reception area 4. , a cutter 8 for cutting the printed reception area 4 to an appropriate length, a communication interface 7 for connecting to the outside via a cable 61, and an external power source to operate the microcomputer 5 in a manner suitable for its operation. It has a built-in power supply section 9.

As shown in FIGS. 2 and 5, the display device 11 incorporates a microcomputer 13 having at least a CPU, ROM, and RAM, and a communication interface 14 for connection to the outside via a cable 61.

Also, as shown in FIGS. 2 and 5, the teller operating device 21 includes a microcomputer 33 having at least a CPU, ROM, and RAM, a communication interface 34 for connection to the outside via a cable 61, and a power source. The microcomputer 33 has a built-in power supply section 35 that connects the microcomputer 33 to the microcomputer 33.

On the other hand, as shown in FIGS. 2 and 5, a controller 41 that connects and controls the ticket issuing order 1, display 11, and counter operation device 21 has at least a CPU, a ROM, and a RAM.
The microcomputer 33 has a built-in computer 42, a communication interface 43 for connection to the outside via a cable 61, and a power supply unit 44 that operates an external power supply to suit the operation of the microcomputer 33.

For example, as shown in Figure 1, the reception ticket issuance order 1
When a reception processing device is configured with one display device 11, four counter operation devices 21, and one control device 41 that connects and controls each of them, the reception processing device is shown in FIG. like,
The computer 42 of the controller 41 and each microcomputer 5, 13, 3 are connected by appropriate cables 61.
By connecting and forming three pieces of information, reception processing is performed as follows.

In other words, first, when a client such as a customer or applicant comes to the store,
The client is asked to operate a business instruction button 3 in order of receipt ticket issuance 1 to indicate the business window 1-1 to request, and a reception field 4 with a calling number as a serial number printed thereon is issued. At that time, printing is performed by the printer 6, and the printed reception area 4 is cut into an appropriate length by the cutter 8 while being sent out from the issuing port 2.

On the other hand, at each reception counter, the counter operator presses the task selection key switch 22 on the counter operating device 21 to select other counter operations other than the counter task for which the counter operating device 3 is installed. You can also select and specify the counter duties at the counter.

Then, the data processing is performed independently by the microcomputer 33 built in each counter operation machine 21, and when the request item is specified by the requester's operation in order of receipt ticket issue 1, the data processing is performed independently. The specified items and the request order = 19- are input to the controller 41, and the controller 41 issues an order instruction to each counter operating device 21. Therefore, at the counter operation machine 21 of the reception counter corresponding to the request,
The order instruction from 1 is determined and the instruction is displayed on the monitor display section 31. Seeing this, the counter worker confirms the number of the visitor, not only the number of the visitor related to the counter service of the counter worker, but also the number of the visitor related to the counter service selected by the task selection key switch 22. The user operates the numeric keypad 30 to enter the number, and then presses the call key switch 23 to instruct the microcomputer 13 to display the information on the display section 12 of the display 11, thereby contacting the visitor. . At that time, the display 11 may display the calling number and sound a chime. If this is done, the visitor will hear the chime and know that the calling number has been displayed, so that the call will be made correctly. It will be done.

If the visitor still does not come with the reception area 4 on which the calling number is printed, the same calling number is displayed on the display 11 again by pressing the recalling key switch 24, and the call can be made again. When the series of calls is completed, press the called key switch 25 to return to the numeric keypad 30.
The counter operation for calling the number specified by is deleted from the microcomputer 13 of 21-, and that call will no longer be made.

When a large number of numbers to be called at one counter accumulate, there are cases where the work of this counter is selected at other counters. By pressing the contact point instruction key switch 29 appropriately to contact the customer, and then pressing the special contact key switch 28, it is possible to check the overdue call number at one point of contact even if it is at another point of contact. , a customer at an open counter can call a customer with a call number related to the business, assisting with the business, and performing prompt reception work.

However, in the case of such a configuration of the reception processing device, the emergency contact key switch 27 and the emergency contact cancellation key switch 37 are not used because the emergency processing device 51 described later is not used, and the counter instruction stop key is not used. The switch 36 instructs to cancel the counter instruction, and presses the special contact cancellation key switch 3.
8 is an instruction to cancel special contact.

On the other hand, as another embodiment, an emergency situation processing device 51 is added to the configuration of the embodiment described above.

In this configuration, as shown in FIG. 4 and FIG.
This device has a display section 52 that displays an emergency situation by a signal emitted by pressing the emergency contact key switch 27, and also displays instructions on the monitor display section 31 of the counter operation device 21 about how to deal with the situation. at least CP
Microcomputer with USROM and RAM-5
3, and a power supply unit 9 for operating the power supply to suit the operation of the microcomputer 53. and,
A cable 6 connects this emergency situation processing device 51 to the computer 42 of the control device 41 and the microcomputers 5.1.3.33 of each device that constitute the above-mentioned embodiment.
1, by appropriately linking them, in addition to the operations described above, emergency situations can be dealt with quickly.

In other words, in an emergency situation where appropriate measures must be taken without informing guests to avoid confusion, the emergency handling machine 5 should be sent to the supervisor who oversees all counter operations.
1, and the window II operating device 51 has a built-in microcomputer 53 programmed to directly notify the emergency handling device 51 when the emergency contact key switch 27 is pressed. When an emergency situation occurs, pressing the emergency communication key switch 27 causes a notification to be sent to the emergency situation handling device 51, which is displayed on the display unit 52. Therefore, a touch key (not shown) is incorporated into the display section 52 itself, and the supervisor confirms the emergency situation and instructs how to deal with it by operating the touch key, and the instruction is sent to the counter. Monitor display section 31 of operating device 21
The instructions will be displayed. In this way, counter workers can quickly and accurately deal with emergencies because they can receive instructions on the spot without having to go to their supervisor to report each emergency situation.

Furthermore, if there is no task selection function in the embodiments described above, although there will be some congestion in the tasks, at least emergency situations can be dealt with quickly, which is very effective.

(Effects of the Invention) In the present invention configured as described above, the reception ticket issuing order 1, the display device 11, the counter operating device 21, and the emergency situation processing device 41 are each provided with independent microcomputers 5, 13, 33, 5.
3, and those microcomputers-5
, 13, 33, 53 are interconnected with the computer 42 of the controller 41 through cables etc.
Each microcomputer makes its own judgment and operates according to its own operation by each device, and it is centrally controlled by the computer 42 of the controller 41, so that multiple counter operations can be selected as necessary for each counter. If a task selection key switch 22 that can be specified is provided, at each reception counter, a counter worker can press the task selection key switch 22 on the counter operation device 21 to select a job outside of the counter operation for which the counter operation device 21 is installed. If you also select and specify the counter operations of other counters if they are related, each window's data processing will be performed independently by the microcomputer 13 built in the operation machine, and the above request will be When a request item is specified by the operator in the reception ticket issuing order 1, the specified item and the request order are inputted to the controller 41, and from the controller 41 to each window [J operation device 21 in order] An instruction is issued, and the counter operating machine 21 of the reception counter corresponding to the request judges the order instructions from the control machine 41 and displays the instructions on the monitor display section 31, and the counter operator sees the instructions and informs the visitor. After confirming the number of the counter, the counter operator not only informs the visitor of the number of the visitor related to each counter service, but also the number of the visitor related to the counter service selected by the service selection key switch 22, using the display 1]. can do.

Therefore, the overdue call number at one counter = 25
- It is possible to check even if it is at another counter, to call a visitor with the call number related to the business at an empty counter, and to provide business assistance and to perform prompt reception work. It is.

In addition, even in an emergency situation where appropriate measures must be taken without informing guests to avoid confusion, an emergency handling machine 51 is placed at the supervisor who oversees all counter operations, and the counter operation machine 21 has a built-in microcomputer 1-3 programmed with a program to directly notify the emergency processing unit 51 when the emergency contact key switch 27 is pressed, and when an emergency situation occurs, the emergency contact key switch 21 is activated. 27 is pressed to notify the emergency handling machine 51, the supervisor confirms it and takes appropriate action on the monitor display 31 of the counter operation machine 21.
It is possible to display instructions on the screen and give instructions to the counter staff.

Therefore, the counter worker can quickly and accurately deal with emergencies because he or she can receive instructions for dealing with them on the spot without having to go to the general manager to report each emergency situation.

As described above, according to the present invention, in a reception processing device that issues reception tickets to clients such as customers and applicants and guides them to the counter in a counter operation having a plurality of reception counters, an emergency situation can be handled. etc. directly to the administrator, etc., and in response, at least directly communicate emergency response instructions to the processing counter. On the other hand, due to complex administrative processing, one task can be handled at one reception counter. This system has various excellent effects such as diversification of operations by allowing related reception and processing to be carried out in conjunction with other counters, rather than having a separate counter.

[Brief explanation of drawings]

The drawings show an embodiment of the present invention, in which Fig. 1 is a schematic perspective view of the entire structure connected by cables, Fig. 2 is a block diagram, Fig. 3 is a front view of the teller operating machine, and Fig. 4 shows other parts. FIG. 5 is a block diagram as well. 1... Reception ticket issuing order, 2... Issuing port, 3... Work instruction button, 4... Reception ticket, 5... Microcomputer-16... Printer, 7... Communication interface , 8...Cutter, 9...Power supply section, 11...Display device, 12...Display section, 13...Microcomputer-114...Communication interface, 21...Counter operation device, 22... Business selection key switch, 23... Call key switch, 24... Recall key switch, 25... Called key switch, 26
... Close key switch, 27... Emergency contact key switch, 28... Special contact key switch, 29...
・Contact point instruction key switch, 30...Numeric keypad, 3
1...Monitor display section, 32...Operation section, 33...
・Microcomputer-134...Communication interface, 35...Power supply unit, 36...Counter instruction stop key switch, 37...Emergency contact cancellation key switch, 3
8... Special contact release key switch, 41... Control machine, 42... Computer, 43...
...Communication interface, 44...Power supply section, 51.
...Emergency processing machine, 52...Display section, 53...Microcomputer-154...Power supply section, 61...
cable.

Claims (1)

[Scope of Claims] 1. A reception ticket issuing machine that prints a calling number as a consecutive number on the reception ticket each time it is issued, and a reception number that is accepted and a reception desk that accepts this call number are made to correspond to each other. It has a display device that displays the information, and a task selection key switch, a call key switch, and a close key switch, which are placed at each reception desk and can select and specify multiple counter tasks as necessary for each counter. It consists of a counter operation machine having a monitor display section that monitors and displays the key and the call number, and a computer-based control machine that connects and controls these reception ticket issuing machine, display machine, and counter operation machine. The issuing machine, the display machine, and the counter operating machine each include a microcomputer having at least a CPU, a ROM, and a RAM, and a communication interface that connects with the control machine and the ticket issuing machine, display machine, and counter operating machine, respectively. The computer of the control machine and the microcomputer are connected to each other by appropriate cables, and the counter operating machine can perform not only the reception service of each counter but also the reception service of other counters by using the task selection key. The controller has a multi-task selection function for selecting as appropriate, and in response to a call signal from the call key switch of the teller operating machine, the control machine makes a call according to the counter number and ticket issuing order of the selected task of the teller operating machine that issued the call. 1. A reception processing device characterized in that the reception processing device is formed so as to display the numbers on a display device in sequential correspondence with the numbers. 2. A reception ticket issuing machine that prints a calling number as a serial number on the reception ticket each time it is issued, and a display device that displays the corresponding calling number and the reception counter that accepts this calling number. , a counter operation machine disposed at each reception counter, which has a call key switch, a close key switch, an emergency contact key switch, and a monitor display section that displays each operation key and call number on a monitor, and these reception tickets. It has a computer-based controller that connects and controls the issuing machine, display machine, and counter operation machine, and a display section that displays emergency situations based on the signals issued by the emergency contact key switch, and also has a counter that displays the countermeasures. It consists of an emergency processing machine that displays instructions on a monitor display section of the operating machine, and the ticket issuing machine, display machine, counter operating machine, and emergency processing machine each include a microcomputer having at least a CPU, a ROM, and a RAM; the control machine and the reception ticket issuing machine;
A display device and a communication interface connected to the teller operating device are each built in, and the computer and microcomputer of the control device are connected to each other by appropriate cables. A reception processing device characterized in that, in response to a call signal from a switch, the counter number of a counter operating machine that issued the call and the call number according to the order in which reception tickets are issued are displayed in a sequential manner on a display in correspondence with each other. 3. A reception ticket issuing machine that prints a calling number as a consecutive number on the reception ticket each time it is issued, and a display device that displays the corresponding calling number and the reception counter that accepts this calling number. , which is arranged at each reception counter and has a task selection key switch, a call key switch, a close key switch, and an emergency contact key switch, which can select and specify multiple counter tasks as necessary for each counter, and each operation key and a counter operation machine with a monitor display section that monitors and displays the call number, a computer-based control machine that connects and controls these ticket issuing machines, display machines, and counter operation machines, and an emergency contact key switch. and an emergency handling machine that displays instructions on how to deal with the emergency situation on the monitor display part of the counter operation machine. The machine and the emergency processing machine each have at least a CPU,
A microcomputer having ROM and RAM, the control machine, a reception ticket issuing machine, a display machine, a counter operation machine,
Each of the emergency processing machines has a built-in communication interface that connects with each other, and the computer of the control machine and the microcomputers are connected to each other by appropriate cables. It has a multiple task selection function that allows you to select reception tasks at other counters in addition to reception tasks, and the control machine
By the call signal of the call key switch of the counter operation machine,
A reception processing device characterized in that the reception processing device is formed to display on a display device the counter number of the selected service of the counter operating machine that issued the call and the call number according to the order of issue of reception tickets in a sequential manner.