JP3018840U - Reception organizer - Google Patents

Abstract

(57) [Summary] [Structure] A ticket issuing machine 8 for printing and issuing serial numbers on a reception ticket 9, a plurality of terminals 2 equipped with an input keyboard 5 and a call display board 7, and at least a terminal 2. Controller 1 equipped with a computer that controls wirelessly in cooperation with
And a reception ticket 9 issued by the ticket issuing machine 8 in cooperation with the controller 1 by a key operation on the terminal 2.
The one number printed on the call display board 7 is displayed. [Effect] Visitors who are waiting for reception can be distributed to a plurality of windows in order and can be responded quickly, and since the cooperation of each device in the device is performed by wireless communication, the code may be an obstacle. There is no restriction on the arrangement of each device.

Description

[Detailed description of the device]

[0001]

[Industrial applications]

 The present invention relates to a reception arrangement device that arranges the reception order of a visitor when performing reception work for a visitor at a plurality of windows such as banks.

[0002]

[Prior art]

 2. Description of the Related Art Conventionally, as a means for organizing the order of reception at a reception desk of a bank or the like, the one described in Japanese Patent Publication No. Sho 61-22339 is known.

[0003] In this product, a customer receives a reception ticket with a serial number issued by a ticket issuing machine, and the reception desk accepts the reception ticket by correlating the reception counter with the reception ticket number. The system is designed to perform reception processing for those who have a ticket, as well as to issue a reception ticket at those ticketing machines and to handle the correspondence between the counter and the reception ticket number with a computer.

[0004]

[Problems to be solved by the device]

 However, this product has a terminal installed at each reception desk, informs the computer of the controller that it is possible to accept by key operation on the terminal, and the window and reception ticket where the terminal is installed by the computer processing. In order to set and display the correspondence with, the computer and the terminal are linked by wired communication.

Therefore, it is necessary to hang a cord between a computer that controls the entire system and a plurality of terminals, and it is complicated and troublesome to sew the cord between office spaces to install the cord. In addition, when changing the installation location of various devices for remodeling or temporary work, restrictions were placed on the installation location of the device due to the length of cords and restrictions on connections.

The present invention has been made in view of the above circumstances, and connects a controller and a terminal by wireless communication, eliminates an obstacle caused by a connection cord, and places the devices freely. The purpose is to make it possible to install it in the.

[0007]

[Means for solving the problem]

 Thus, the present invention is a ticket issuing machine that prints and issues serial numbers on a reception ticket, a plurality of terminals equipped with an input keyboard and a call display board, and at least cooperates with the terminals by wireless communication. And a controller equipped with a computer that operates a key on the terminal in cooperation with the controller to display the one number printed on the reception ticket issued by the ticket issuing machine. It is characterized in that it is displayed on.

Further, in the present invention, it is preferable that a speaker device that emits a sound in synchronization with the display of the call display board is provided in association with the controller.

Further, it is preferable that the ticket issuing machine and the speaker are provided in cooperation with the controller by wired communication.

[0010]

【Example】

 Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 shows an embodiment of the present invention, in which 1 is a controller, which has a built-in computer for controlling the entire system.

Reference numerals 2, 2, ... Are terminals, each having a keyboard 5 having operation keys 3 and a numeric keypad 4, and a display unit 6 for displaying information such as a calling number and the number of people waiting. A call display plate 7 for displaying a call number is provided on the upper part of the display for visitors.

Although the type and arrangement of the operation keys 3 on the keyboard 5 are arbitrary, for example, it is appropriate to provide a start key for inputting a reception start, an end key for inputting a reception stop, a call key, and a recall key. Is.

Further, the ten-key pad 4 is used to code and input the visitor's purpose of visit, the visitor's visitor's purpose, and the processing contents. You can enter the information.

Further, not only the above-mentioned calling number and the number of people waiting but also various kinds of information can be displayed on the display unit 6 by the interaction with the computer by the operation of the numeric keypad 4, and the information can be provided to the visitor. it can.

Further, the call display board 7 displays to the visitor the receipt number printed on the receipt ticket that the visitor pulls out from the ticket issuing machine described later by a key operation for calling. Notifying a visitor that at a counter with the call display board 7 that the visitor who has a reception ticket printed with a number matching the reception number displayed on the call display board 7 should be available Is.

It is also preferable that the calling number is displayed on the calling display plate 7 by the key operation for calling and the terminal 2 emits a warning sound such as a chime.

Next, 8 is a ticket issuing machine for issuing a reception ticket 9 on which a serial number is printed. The ticket issuing machine 8 prints a predetermined number on the reception ticket 9 and stands by with the reception ticket 9 protruding from the ejection port 10.

When the visitor pulls out the reception ticket 9 protruding from the ejection port 10, the next number is immediately printed on the new reception ticket 9 so that the reception ticket 9 protrudes from the ejection port 10. In this state, it waits until the reception ticket 9 is removed.

Reference numeral 11 denotes a speaker, which makes a call broadcast to a visitor based on an instruction signal from the controller 1.

Therefore, in the present invention, the terminals 2, 2, 2, ..., The ticket issuing machine 8 and the speaker 11 centering on the controller 1 are operated in cooperation with the controller 1. Therefore, at least the cooperation between each terminal 2 and the controller 1 is made by wireless communication.

A broken line in FIG. 1 indicates that cooperation between devices connected by the broken line is performed by wireless communication, and a solid line indicates that cooperation between devices is performed by wired communication.

In FIG. 1, the controller 1, the ticket issuing machine 8 and the speaker 11 are linked by wire communication, but it is also possible to link these devices by wireless communication. It is possible.

[0023]

[Action]

 Next, the operation of the reception and arrangement apparatus of this embodiment will be described based on the flowchart shown in FIG.

In FIG. 2, when the acceptance is started, the power of the controller 1, the terminals 2, 2, 2 ... And the ticket issuing machine 8 is first turned on. As a result, the ID code is transmitted and received between the controller 1 and each of the terminals 2, 2, 2, ... By wireless communication, the mutual timing is confirmed, and a cooperative relationship is formed.

In addition, in the terminal device 2, by operating the keyboard 5 as necessary, information such as acceptance and the person in charge of reception are input, and the information is reported to the controller 1.

On the other hand, in the ticket issuing machine 8, the first number determined in advance in cooperation with the controller 1 is printed on the reception ticket 9, and the reception ticket 9 is projected from the ejection opening 10 and accepted in this state. It waits until the ticket 9 is taken out.

Here, if the visitor removes the reception ticket 9 from the outlet 10 of the ticket issuing machine 8, the ticket issuing machine 8 sends a signal indicating that the ticket has been issued to the controller 1, and prints on the removed reception ticket 9. A number obtained by adding 1 to the given number is printed on a new reception ticket 9, and the ticket is projected from the ejection port 10 to enter the standby state again.

When the control device 1 receives a signal from the ticket issuing device 8 indicating that a ticket has been issued, the controller 1 adds 1 to the number of visitors waiting for reception, that is, the number of people waiting. Then, the current calling number and the number of people waiting in the terminal 2 are sent to the terminal 2, and if there is no new call from the terminal 2, it returns to the beginning and the same with the next terminal 2. Communicate.

Further, in the terminal device 2, the call number and the waiting number received from the controller 1 are displayed on the display portion 6 of the keyboard 5.

When the person in charge of the reception desk presses the call key on the keyboard 5, a call signal is transmitted from the terminal 2 to the controller 1. Upon receipt of the call signal, the controller 1 transmits the call number to the terminal 2, and the call display plate 7 of the terminal 2 displays the call number.

In addition, in addition to this, to the customer who is waiting for the reception through the speaker 11, the customer who holds the reception ticket 9 with the above-mentioned calling number should be accepted at the window with the terminal 2. To broadcast.

Then, the controller 1 adds 1 to the calling number to be called next, subtracts 1 from the number of waiting persons, and returns to the beginning of the process.

Further, in the terminal device 2, a reception is held at the counter to a visitor who holds the reception ticket printed with the reception number, and necessary reception data is input from the keyboard 5. The response data is transmitted to the controller 1 and processed sequentially or later as needed.

It should be noted that, in case the visitor who holds a predetermined reception ticket does not come to the counter even if the call key is pressed, by programming the call broadcast again by pressing the recall key on the terminal 2. You can also

After all the processes in the terminal 2 are completed, the process returns to the beginning of the process again, and the call key is used to call the next visitor to perform the acceptance process.

Although only one terminal 2 is shown in FIG. 2, a plurality of terminals 2 are installed, and the controller 1 simultaneously performs the same processing on the plurality of terminals 2. I do.

With respect to a plurality of visitors who hold a reception ticket and wait for reception, each time the call key is pressed on a plurality of terminals 2, the controller 1 sequentially allocates the visitors and responds to each counter. Then, accept the work promptly.

[0038]

[Effect of device]

 According to the present invention, in the case where the reception work is performed at a plurality of counters such as banks, it is possible to sequentially distribute the visitor who visits the store to each of the counters and perform reception. Never wait for a long time.

According to the present invention, since the controller 1 and the plurality of terminals 2 are linked by wireless communication, as long as it is a place where wireless communication is possible in the store, no matter where the devices are installed, Well, there are no restrictions on the installation location.

Further, since it is not necessary to crawl the cord in the store in a complicated manner, the cord does not hinder various work and walking of visitors. Also, when changing the interior of the store or installing a temporary window, it is only necessary to install the terminal 2 at a necessary place, which is extremely easy.

[Brief description of drawings]

FIG. 1 is an overall front view showing an embodiment of a reception and arrangement device of the present invention

FIG. 2 is a flowchart showing the operation of the reception and arrangement device of the present invention.

[Explanation of symbols]

 1 Controller 2 Terminal 5 Keyboard 7 Call display board 8 Ticket issuing machine 9 Reception ticket 11 Speaker

Claims (3)

[Scope of utility model registration request] 1. A ticket issuing machine (8) for printing and issuing serial numbers on a reception ticket (9), and a plurality of terminals (2) equipped with an input keyboard (5) and a call display board (7). , Having at least a terminal (2) and a controller (1) equipped with a computer for controlling in cooperation with each other by wireless communication, by operating a key on the terminal (2), Below, the reception ticket (9) issued by the ticket issuing machine (8)
The reception and arrangement device characterized in that the number printed on the display is displayed on the call display board (7). 2. The controller (1) is provided with a speaker (11) which emits sound in synchronization with the display of the call display board (7).
The reception and arrangement device according to claim 1, wherein the reception and arrangement device is provided in cooperation with 3. At least one of the ticket issuing machine (8) and the speaker is provided in cooperation with the controller (1) by wired communication, according to claim 1 or 2. Reception organizer