JPS63173159A - Reservation managing system - Google Patents

Abstract

PURPOSE:To enable a ticket to be issued by an automatic ticket issuing machine provided in a town, by writing an item to be reserved on the reservation file of host computer in an on-line operation by relating it to an ID number, and collating it in th on-line operation by inserting an ID card. CONSTITUTION:When the ticket is reserved, a preservation operation is performed in such a way, that a customer oneself performs a prescribed operation on an automatic reservation machine 2 after inserting the ID card in the automatic reservation machine 2 provided in the town, or, the card number and the item to be reserved are transferred verbally to a clerk by calling to a reservation acceptance office 4, and the clerk performs the prescribed operation on a reservation terminal equipment 42, and the item to be reserved is written on the reservation file of the host computer 1 by relating it with the ID card number in the on-line operation. When a ticket sheet is received, the customer inserts the ID card in the automatic ticket issuing machine 3, and the ID number is collated with the reservation file in the on-line operation. It is possible to issue the ticket sheet with respect to the item to be reserved from the ticket issuing machine 3 on condition that coincidence in collation can be obtained.

Description

DETAILED DESCRIPTION OF THE INVENTION (Field of the Invention) The present invention relates to a reservation management system suitable for various reservation operations such as hotels and rental cars.

(Summary of the Invention) In this invention, when making a reservation, the customer inserts his or her ID card into an automatic reservation machine installed in the city and then performs a prescribed operation on the machine, or a reservation reception desk The customer orally tells the staff their ID card number and reservation details by calling , and the staff performs the prescribed operations on the reservation terminal at hand.The customer then records the ID card number and reservation details on the host computer's reservation file. When receiving tickets, customers insert their ID cards into automatic ticket issuing machines installed throughout the city, and check the ID card number and reservation file online according to the ticket issued. The ticket issuing machine is configured to eject a ticket related to the reservation item on the condition that the ticket matches. According to this configuration,
As long as you have an ID card, you can make various reservations and enter the number of reservation tickets quickly and reliably.

(Prior art and its problems) Conventionally, in reservation management systems using telephones, each reservation item is associated with a telephone number or the name of the reservation person and recorded in a reservation file of a host computer. I have to.

For this reason, even if automatic ticket issuing machines are installed throughout the city to automatically issue tickets related to reservations, if there is an error in memorizing the phone number when operating the machine, it will not be possible to check it against the reservation file, and the name and name will not be verified. There were problems such as manual operation using the alphabet keys was quite cumbersome for the elderly and children.

(Object of the Invention) The object of the present invention is to eliminate the need for memorizing telephone numbers, inputting alphabetical keys for names, etc. when determining the number of people on reservation tickets in this type of reservation management system.

(Structure and Effects of the Invention) In order to achieve the above-mentioned object, the present invention has the following objectives: When making a reservation, the customer inserts his or her ID card into an automatic reservation machine installed in the city, and then enters a predetermined number into the reservation machine. By performing operations, or by calling the reservation reception desk and verbally informing the staff of the ID card number and reservation details, and the staff performing the prescribed operations on the reservation terminal at hand,
The relevant reservation information is written online in association with the ID card number on the reservation file of the host computer, and when receiving the ticket, the customer inserts the ID card into an automatic ticket issuing machine installed in the city, and the ticket is issued by the ticket issuing machine. The system is characterized in that the ID card number and the reservation file are checked online, and, on the condition that the check matches, the ticket paper relating to the reservation item is released from the ticket issuing machine.

According to such a configuration, as long as you have an ID card,
The procedure from making a reservation to receiving a ticket can be completed without the need for memorizing a telephone number or using the key personnel. Therefore, when receiving a ticket, it is done unattended via an automatic ticket issuing machine. It is possible to save labor in this seed processing work.

(Explanation of Examples) FIG. 1 is a schematic diagram showing the configuration of the system of the present invention.

As shown in the figure, a host combination motor 1 installed at a reservation center or the like is connected to an automatic reservation machine 2 and an automatic ticket issuing machine 3 installed in the city via a data line.

These automatic reservation machines 2 and automatic ticket issuing machines 3 are preferably installed in easily accessible locations such as station plazas, travel centers, and hotel lobbies.

On the other hand, at the reservation reception desk 4 set up in Ichigo of the building,
Terminal 4 equipped with a telephone 41, a keyboard, a CRT, etc.
2 is installed, and this terminal 42 is also connected to the aforementioned host computer 1 via a data line.

The telephone set 5 is a typical telephone set installed in each home, office, etc., and is typically used by a customer.

In this system, reservations can be made by the customer himself/herself by inserting his or her ID card into an automatic reservation machine 2 installed in the city and then performing a predetermined operation on the reservation machine 2, or by making a reservation. The customer calls the reception office 4 and orally tells the staff their ID card number and reservation details, and the staff performs a predetermined operation on the reservation terminal 42 at hand. (See Figure 6) The relevant reservation items are associated with the ID card number and written online.

On the other hand, when receiving tickets, customers insert their ID cards into automatic ticket issuing machines 3 installed throughout the city, and the ticket issuing machines 3 match the ID card number with the reservation file online to ensure a match. As a condition, the ticket issuing machine 3 is made to eject a ticket related to the reservation item.

FIG. 2 is a perspective view showing the appearance of the automatic reservation machine 2, and FIG. 3 is a block diagram showing the electrical hardware configuration of the reservation machine.

As shown in FIG. 2, the front panel of the automatic reservation machine 2 has a touch panel type CRT 21° card slot 2.
2. A printer outlet 23 is provided.

A card reader 24 with a built-in card transport mechanism is installed inside the card entrance 22, and a card reader 24 is installed inside the card exit 22.
3 has a printer 25 such as a serial dot printer inside.
is built-in.

As shown in FIG. 3, the CRT 21. card reader 2
4. The printer 25 is CPtJ26. RAM27. R.O.
It is controlled by a microcomputer based on M28.

FIG. 4 is a perspective view showing the external appearance of the automatic ticket issuing machine 3, and FIG. 5 is a block diagram showing the electrical hardware configuration of the ticket issuing machine.

As shown in FIG. 4, the front panel of the automatic ticket issuing machine 3 has a card slot 31. A receipt outlet 32, a touch panel type CRT 33, and a winding outlet 34 are provided.

Inside the card entrance 31 is a magnetic card reader 35 for reading information from an ID card, inside the receipt exit 32 is a receipt printer 36 such as a serial dot printer, and inside the winding exit 34 is a receipt printer 36 for issuing reservation tickets. A ticket printer 37 consisting of a serial dot printer or the like is built in each.

Then, as shown in FIG. 5, a CRT 33° card reader 35. The receipt printer 36 and the ticket printer 37 are operated by the CPU 30. RAM38. It is appropriately controlled by a microcomputer consisting of a ROM 39.

FIG. 6 is a memory map showing the contents of the reservation file built into the host computer 1. As shown in the figure, each reservation item is stored in the main memory of the host computer in association with an ID number. is being done.

7 is a flowchart showing the configuration of the control program for the automatic reservation machine 2, FIG. 8 is a flowchart showing the configuration of the control program for the reservation terminal 42, and FIG. 9 is a flowchart showing the configuration of the control program for the automatic ticket issuing machine 3. The operation of the system of the present invention will be systematically explained below with reference to these flowcharts.

First, the customer himself/herself operates the automatic reservation machine 2 to make the desired reservation (
For example, a case of reserving a seat on an airline flight will be explained.

As shown in FIG. 7, in this case, the customer first inserts his or her own ID card into the card slot 22 of the automatic reservation machine 2 (step 701).

Then, the automatic reservation machine 2 side judges the validity of the inserted card, and if it is invalid (step 702 negative), C
After displaying the unhandled information on RT21 (step 70)
3) Return the ID card to the customer through the card entrance/exit 22 (step 704).

On the other hand, if the inserted ID card is valid (
Step 702 (Yes), the customer uses the touch panel on the CRT 21 to input reservation details corresponding to the desired flight (Step 705).

Then, the automatic reservation machine 2 requests the host computer 1 for host data online.

Then, in response to this data request, the host computer 1 returns vacant seat data online, and the returned vacant seat data is displayed on the screen of the CRT 21 (step 706).

The customer performs confirmation operations necessary for seat selection based on the display on the CRT 21.

Then, the confirmed data formed by this confirmation operation.

In other words, in this case, the seat reservation data is transmitted online to the host computer 1 together with the customer's ID number, and as shown in FIG.
It will be stored in association with the number.

Next, the customer transfers the information from the telephone 5 at hand to the telephone 4 at the reservation reception desk.
A case will be described in which a reservation file is created by calling 1 and having the staff at the reservation office operate the terminal 42.

In this case, as shown in FIG. 8, the clerk at the reservation office first answers the customer's telephone 5 using the telephone 41 to inquire about the details of the reservation. For example, there are empty seats on the morning flight to Tokyo.

Next, the staff member at the reservation office operates the keyboard of the terminal 42 to manipulate the reservation details (step 801).

Then, the reservation details are sent to the host computer 1, and in response, the vacant seat data is sent back, and the returned vacant seat data is displayed as the vacant seat status on the CRT of the terminal 42 (step 802).

Next, the staff at the reservation reception office uses the keyboard of the terminal 42 to perform key operations to secure the reservation (step 803), uses the telephone 41 to ask the customer for their ID number, and then enters the ID number. The number is entered from the keyboard into the terminal 42 (step 804).

Then, the reserved seat information and ID number are sent to the host computer 1, and a reservation file is created as shown in FIG.

Next, a case will be explained in which the customer himself/herself operates the automatic ticket issuing machine 3 and inserts the number of tickets corresponding to the reservation details.

In this case, as shown in FIG. 9, the customer first inserts his or her ID card into the card slot 31 (step 901).

Then, the automatic ticket issuing machine 3 reads the ID from the inserted ID card.
Read the D number and transmit it to the host computer 1. At this time, enter your PIN number.

Then, the host computer 1 reads the reservation content corresponding to the transmitted ID number from the reservation file and sends it back to the automatic ticket issuing machine 3.

The automatic ticket issuing machine 3 displays the reservation details transmitted from the host computer 1 on the screen of the CRT 33 (step 902).

Thereafter, the ticket issuing operation is started (step 903), the ticket printer 37 is driven, a ticket corresponding to the reservation details is created (step 904), and the created ticket is released to the customer from the ticket exit 34. (Step 905).

At the same time, the airfare is debited from the ID card, and then the receipt printer 36 is activated and a receipt for the airfare is released from the receipt outlet 32.

In this way, according to the system of the present invention, all procedures from reservation procedures to ticket collection procedures can be performed with a single ID card, and unlike conventional systems, it is possible to memorize telephone numbers and enter customer names. There is no need to manually operate the keys, and the customer can operate the automatic ticket issuing machine 3 installed inside the car to control the number of people on the ticket, making this seed management system labor-saving. can be achieved. □ In the above example, the reservation content was explained in the case of airline seat reservations, but various other reservation services such as hotel room reservations, rental car reservations, movie theater, theater seat reservations, railway seat reservations, etc. Of course, it can be widely applied to.

[Brief explanation of the drawing]

Figure 1 is a block diagram showing the configuration of the system of the present invention, Figure 2 is a block diagram showing the configuration of the system of the present invention.
The figure is a perspective view showing the external appearance of the automatic reservation machine, Fig. 3 is a block diagram showing the electrical hardware configuration of the same reservation machine, Fig. 4 is a perspective view showing the external appearance of the automatic ticket issuing machine, and Fig. 5 is the same. FIG. 6 is a block diagram showing the electrical hardware configuration of the ticket issuing machine; FIG. 6 is a memory map showing the contents of a reservation file created in the host computer; FIG. 7 is a flowchart showing the configuration of the control program for the automatic reservation machine; FIG. Figure 8 is a flowchart showing the configuration of the control program for the reservation terminal;
The figure is a flowchart showing the configuration of a control program for an automatic ticket issuing machine. 1...Host computer 2...Automatic reservation machine 3...Automatic ticket issuing machine 4...Reservation desk 5...Telephone 41. ...Telephone 42...Terminal Figure 1 Figure 2 Figure 4 (Contents of 7T) Figure 7 Figure 8

Claims (1)

[Claims] (1) To make a reservation, customers can either insert their ID card into an automatic reservation machine installed in the city and perform the prescribed operations on the machine themselves, or call the reservation office and enter their ID card. The customer verbally conveys the card number and reservation details to the staff, and the staff performs the prescribed operations on the reservation terminal at hand, thereby writing the relevant reservation matters online in association with the ID card number on the reservation file of the host computer. , When receiving tickets, customers insert their ID cards into automatic ticket issuing machines installed throughout the city, and the ticket issuing machines match the ID card number with the reservation file online, and reservations are made on condition of a match. A reservation management system characterized by causing a ticket issuing machine to release a ticket regarding a particular item.