JP7365807B2 - gaming system - Google Patents

Description

The present invention relates to a gaming system used in a gaming parlor.

2. Description of the Related Art In gaming parlors where gaming machines such as pachinko machines and slot machines are installed, employees working at the gaming parlor respond to various errors with the gaming machines and provide various services to players.

Here, an evaluation system for evaluating employees working at a game parlor has been proposed (see, for example, Patent Document 1). This evaluation system enables employees to evaluate their work by having each employee input the details of their work into the mobile terminal device they carry, and the input results are aggregated and managed. .

Patent No. 4000299

However, employees are often busy with various troubleshooting tasks and customer service for players during their work, making it difficult to input work details into a mobile terminal device in real time. For this reason, the employee may forget to input the details of the work even though he/she actually performed the work, and in this case, it becomes difficult for the employee to receive a fair evaluation.

The present invention was made to solve such problems, and aims to provide a gaming system that can reduce the work of employees and allow fair evaluation of employees.

The gaming system of the present invention includes a mobile terminal, a detection section, and a work content identification section. The mobile terminal is attached to an employee of the amusement park. The detection unit is installed in the mobile terminal and detects the movement of the employee. The work content identification unit identifies the work content performed by the employee based on the movement detected by the detection unit. The gaming system of the present invention further includes a gaming data acquisition unit that acquires gaming data related to the detected movement from gaming machines installed in the gaming parlor and peripheral devices installed around the gaming machines. a storage unit that stores in advance a plurality of movement patterns, a plurality of game data respectively related to the plurality of movement patterns, and a plurality of work contents in association with each other; a selection unit that selects a work content that corresponds to both the detected movement and the acquired gaming data from among the plurality of work content stored in advance by referring to the storage unit;

According to the present invention, it is possible to provide a gaming system that can reduce the work of employees and allow fair evaluation of employees.

1 is a diagram schematically showing the configuration of a gaming system according to an embodiment. FIG. 2 is a block diagram functionally showing the configuration of an inter-machine machine included in the gaming system of FIG. 1. FIG. FIG. 2 is a block diagram functionally showing the configuration of a management device included in the gaming system of FIG. 1. FIG. FIG. 4 is a conceptual diagram showing a table stored in a database unit included in the management device of FIG. 3; FIG. 2 is a block diagram functionally showing the configuration of a wearable terminal included in the gaming system of FIG. 1. FIG. 2 is a block diagram functionally showing the configuration of a data display device included in the gaming system of FIG. 1. FIG. 2 is a flowchart showing remote control processing by the gaming system of FIG. 1. 2 is a block diagram functionally showing the main configuration of a self-use prize management machine included in the gaming system of FIG. 1. FIG. 2 is a flowchart showing work content identification processing performed by the gaming system of FIG. 1; 2 is a flowchart showing a call priority determination process performed by the gaming system of FIG. 1; 2 is a flowchart showing customer service support processing by the gaming system of FIG. 1.

Hereinafter, embodiments will be described based on the drawings.
As shown in FIG. 1, the gaming system 10 of the present embodiment includes a plurality of pachinko machines 2 and a plurality of slot machines 7, which are gaming machines, an inter-machine machine 3 provided between the pachinko machines 2, and a slot machine. 7, a plurality of data display devices 9, a network 20 constructed using communication devices such as hubs and Wi-Fi (registered trademark) access points, and an island computer 25. and a wearable terminal 26.

The plurality of inter-machine machines 3 are gaming devices provided to correspond to the plurality of pachinko machines 2, respectively, and are respectively connected to the plurality of pachinko machines 2. On the other hand, the plurality of inter-machine machines 8 are gaming devices provided to correspond to the plurality of slot machines 7, respectively, and are connected to the plurality of slot machines 7, respectively. Note that the inter-machine machines 3 and 8 may be equipped with a bill validating device (bill validator) or the like. The plurality of data display machines 9 are connected to the plurality of pachinko machines 2 and the plurality of slot machines 7, respectively. A plurality of pachinko machines 2, a plurality of slot machines 7, a plurality of inter-machine machines 3 and 8, and a plurality of data display devices 9 are connected to a network 20 via an island computer 25. In the following description, the pachinko machine 2 and the slot machine 7, both of which are gaming machines, will be mainly explained as an example, unless it is necessary to separately explain the pachinko machine 2 and the slot machine 7.

Furthermore, the gaming system 10 is provided with various devices in addition to the devices described above. In other words, the gaming system 10 includes a counting machine 14, a ticket issuing machine 15, a payment machine 12, a prize management machine (POS) 19, a prize management machine (self-POS) 16, prize dispensing machines 11 and 18, a management device 5, and a personal computer 5a. , a protocol converter 21, a modem 22, a card center 23, a data publishing machine 17, a replay accepting machine 24, and the like. These devices are connected to a network 20. The prize management machine 19 is attached with a prize dispensing machine 18, and is a prize exchange device for use by employees. On the other hand, the prize management machine 16 is a self-use prize exchange device that has the prize dispensing machine 11 attached thereto and allows the player to perform a prize exchange operation when exchanging prizes.

The management device 5 is configured as an information gathering device such as a hall computer, a prize management device, a membership management device, etc., for example. Information from the pachinko machine 2, the slot machine 7, and the aforementioned peripheral devices is output to the management device 5 via the network 20, and further transmitted to the card center 23 via the protocol converter 21 and modem 22. Note that communication of information from the modem 22 to the card center 23 is performed via a general communication line.

In the gaming system 10, a player plays games such as pachinko and slots using money (banknotes and coins), a membership card (recording medium for members) 27, a card for non-members (recording medium for non-members) 28, etc. It can be carried out. In detail, in the gaming system 10, the gaming hall (gaming hall) and the players (member players, non-member players, non-member players, Game media such as pachinko balls and medals (coins) are lent and borrowed from players (players), and the players play games using the lent and borrowed pachinko balls and medals.

Here, the "frequency" is a value obtained by converting the deposited amount into a numerical value (converted into a frequency) to be consumed in a game. For example, if 10,000 yen is converted into a frequency, it becomes 100 degrees. Furthermore, a "member player" is a player who has a membership card 27 and who has information such as address, name, age, gender, favorite machine (favorite type of gaming machine), contact information, PIN number, etc. The player is a player whose attribute information is registered in the management device 5 in association with a member number (member ID) that can individually identify the player of the member. On the other hand, a "non-member player" is a general player whose information is not registered as a member player.

The member card 27 and the non-member card 28 are non-contact type recording media having an IC chip and an antenna, and are formed into a card shape or a coin shape. The non-member card 28 is distinguished from the member card 27 by, for example, being shorter in length and width than the member card 27 and thinner in thickness. A card ID (recording medium identification information) is stored in the member card 27, and various information about the player who is a member is linked to this card ID. This linked information (see Figure 4) includes, for example, game ID (identification information for collection), membership number, frequency balance, out (launched balls), safe (balls supplied to the gaming machine, that is, the upper plate of the game). This information includes the balls supplied to the players (balls acquired by the player), the amount spent, and so on.

In addition, the number of stored balls (in the case of slots, the number of stored medals), points, wins and losses (not shown) (safe minus outs), number of rented balls (in the case of slots, number of rented medals), game Information such as machine type, historical information, daily information, weekly information, address, name, age, gender, favorite machine, contact information, password, etc. can also be linked. Further, during a game, for example, the number of the game machine on which the player is playing or the number of the inter-machine machine 3 can be temporarily linked. Information that has monetary value, such as the above-mentioned frequency balance, rental balls, and accumulated balls, is called "value information." Further, the time spent playing games, the number of jackpots, etc. may be aggregated and linked.

The above-mentioned "out" (balls fired) is sometimes called "in" (number of balls inserted) in slots. Here, even if it is a slot game, it is referred to as an "out" just like a pachinko game. Similarly, the above-mentioned "safe" is sometimes called "out (number of medals paid out)" in slots. Here, even slots are referred to as "safe", just like pachinko. "Points" include visit points (points awarded when the membership card 27 is inserted into the machines 3 and 8), rental ball points (points awarded according to the number of balls rented), and win/loss points (number of outs). There are points awarded to losing customers according to the difference in the number of safes from 1 to 3), and operating points (points awarded according to the number of outs). This information is managed by the management device 5. "Management" means updating, deleting, and retaining this information. This information is not limited to these, but any information necessary for game management may be linked (associated) as appropriate.

A card ID (recording medium identification information) is also stored in the non-member card 28, and various information of the non-member player is linked to this card ID. In detail, information such as game ID, frequency, rental balls, deposit, etc., and these information are linked only for a predetermined period. However, this information is not limited to these, and any information necessary for game management may be linked as appropriate. The linked information is managed by the management device 5 similarly to the information linked to the membership card 27. Information such as a membership number and points is not linked to the non-member card 28. However, the management device 5 can hold this information so that it can be linked at any time.

Among the above information, the game ID is, for example, an ID given when money is inserted into the intermachine machines 3 and 8, and subsequent game information is managed in association with this game ID. For example, when a player who does not own the member card 27 or the non-member card 28 starts playing a game using money, a game ID is first issued, and game information is linked and managed to this game ID. Thereafter, for example, when the non-member card 28 is issued, the card ID stored in the non-member card 28 is additionally linked to the gaming ID and managed. Additionally, players who own the membership card 27 may insert the membership card 27 into the machines 3 and 8 and start playing without inserting money; A gaming ID may be issued when the card 27 is received.

Next, based on FIG. 2, the inter-stand machines 3 and 8 will be explained. Note that the inter-machine machine 8, which is an inter-machine medal lending machine, has a function corresponding to the inter-machine machine 3, so here we will mainly explain the inter-machine machine 3, and the inter-machine machine 8 will not be described in detail. The explanation will be omitted. The inter-machine machine 3 is mainly a device for supplying pachinko balls to the upper tray of the pachinko machine 2, and as shown in FIG. 33, a button section 34, a display section 35 for displaying various information, a lamp section 36 for turning on and off the lamp, a communication section 37 for communicating information with an external device, and the inter-stand machine 3. A control section 30 that comprehensively controls each section described above is provided. The inter-machine machine 3 may include a counting section that can count the pachinko balls acquired by the corresponding pachinko machine 2.

The money accepting unit 33 is connected to, for example, a banknote recognition device, and can recognize that money has been inserted into the banknote recognition device and the amount of money. The button section 34 includes a ball rental button, a ball rental button for replay, a return button, and the like. A member card 27 or a non-member card 28 is inserted into the card reception section 31 . The card processing section 32 includes a reader/writer section, a card storage section, and a card issuing section. The reader/writer section reads the card ID from the member card 27 or non-member card 28 accepted by the card reception section 31. Furthermore, if information such as the frequency is stored in the member card 27 or the non-member card 28, the reader/writer section also reads this information in addition to the card ID. The reader/writer section outputs the read information to the control section 30 and writes the updated frequency under the control of the control section 30. The card issuing department newly issues the stored non-member cards 28.

The card issuing section takes out the non-member card 28 from the card storage section, stores new information such as the card ID and the latest value information, and discharges the non-member card 28 from the card accepting section 31 to issue it. The "latest value information (remaining amount information)" is, for example, information indicating the number of credits remaining without being consumed during the game. When a new non-member card 28 is issued, the card processing section 32 is controlled by the control section 30 and transmits the fact that the non-member card 28 has been issued to the management device 5 as issuance information. This issue information includes, for example, information indicating that the non-member card 28 has been issued, the card ID recorded on this new non-member card 28, and the latest value stored in the non-member card 28. Contains information and.

Next, the configuration of the management device 5 will be explained based on FIGS. 1 and 3. As described above, the management device 5 manages, for example, information linked to the member card 27 or the non-member card 28. The management device 5 issues a game ID as part of this management. As shown in FIG. 1, the management device 5 is connected to the above-mentioned personal computer 5a, which includes a function to refer to information on the management device 5. Information from the management device 5 is output to each device via the network 20. As a result, the aforementioned data display device 9 displays information such as the slump graph, number of starts, number of jackpots, etc. of the plurality of pachinko machines 2.

More specifically, as shown in FIG. 3, the management device 5 includes a control section 50, a timer section 51, a status monitoring section 53, a database section 54, a communication section 55, and an ID management section 56, each of which will be described in detail later. , an information aggregation section 52 , a game data acquisition section 57 , a calling purpose identification section 58 , a priority determination section 59 , a history data acquisition section 81 , a customer service policy determination section 82 , and a notification destination selection section 83 .

The control unit 50 centrally controls each of the above-mentioned units shown in FIG. 3 of the management device 5. The control unit 50 also has a function of reading information from the database unit 54 and searching and extracting various information held by the database unit 54. The search and extraction of this information can be performed by the control section 50, or can be performed by the ID management section 56 under the control of the control section 50.

The timer section 51 is capable of measuring a predetermined period of time (for example, any period in the range of several seconds to several minutes). The timer unit 51 starts timing operation under the control of the control unit 50, information aggregation unit 52, status monitoring unit 53, etc., and receives an instruction to complete the timing operation from the control unit 50, information aggregation unit 52, status monitoring unit 53, etc. I'll keep track of the time until it arrives. The measured time is notified to the control section 50, information aggregation section 52, state monitoring section 53, etc. The timer section 51 is reset after the notification.

The information aggregation unit 52 is controlled by the control unit 50 and collects various information transmitted from each device such as the island computer 25, inter-machine machines 3 and 8, data display device 9, each pachinko machine 2, and each slot machine 7. Based on this, as illustrated in FIG. 4, each game data is registered and aggregated in the database unit 54, and the control unit 50 is notified of each game data as necessary. The game data includes, for example, "operation (playing)/non-operation (game completion or temporary suspension of play)", "ball increase information" indicating an increase in the number of acquired balls, etc., for example, cards for members/non-members. There are "card information" that shows the insertion status of the card.

In addition to the above-mentioned information, the information aggregation unit 52 aggregates and manages various information shown in FIG. 4, such as the number of starts and the number of jackpots. Furthermore, the information aggregation unit 52 can also manage information such as whether or not there is a jackpot, whether or not the probability is changing, and the last update time of the table. Management of these game information includes, for example, a jackpot signal, a start signal, a winning signal, a probability change signal, an out signal, a safe signal, a signal regarding the number of pachinko balls to be ejected, which are output from the pachinko machine 2, and a signal from the inter-machine machine 3. This is done based on the deposit signal, ball rental signal, replay ball rental signal, etc. that are output.

These gaming information are stored as a table in the database section 54, and in addition to being managed by the information aggregation section 52, this table is also managed by the state monitoring section 53 under the control of the control section 50. When there are multiple tables, as shown in FIG. 4, by linking each table with a unique identifier such as a data number, it is possible to manage them in association with each other. These game data can be managed as historical information, daily information, weekly information, etc. in the information aggregation section 52. For example, the information aggregation unit 52 manages aggregated data for each type of information, such as aggregating gaming data for each type of jackpot.

The status monitoring unit 53 is controlled by the control unit 50 and monitors each pachinko machine 2 and each slot machine 7 based on the above gaming data (for example, the status of operation/non-operation as described above) managed by the information aggregation unit 52. , an "empty machine state" which indicates that the gaming machine is not occupied by a player, a "gaming state" which indicates that a game is in progress, and a "monitoring state" which is an intermediate state between the empty machine state and the gaming state. It is divided into three states:

The database unit 54 includes various storage devices such as hard disk drives and solid state drives. The database section 54 stores the above-mentioned information as a table. This information is read and written as needed. The communication unit 55 is a communication interface for transmitting and receiving information (signals) to and from peripheral devices such as the pachinko machine 2 and the inter-machine machine 3 via the network 20, for example.

The ID management section 56 includes an ID search section, an ID issuing section, and an ID registration section. The ID search unit searches a table stored in the database unit 54 for a predetermined game ID. The ID search unit notifies the control unit 50 of the searched game ID if the presence or absence of a game ID or a game ID is found as a search result. The ID issuing unit issues a new gaming ID. The ID registration section stores the gaming ID issued by the ID issuing section in the database section 54. Further, the ID registration unit registers the card ID included in the issuing information in the database unit 54 in association with the game ID.

Here, peripheral devices such as the data display device 9, inter-machine machines 3 and 8, etc. of the gaming system 10 according to the present embodiment, the wearable terminal 26, the pachinko machine 2 and the slot machine 7, and the management device 5 are connected to each other. A configuration for realizing "work content identification processing," "call priority determination processing," and "customer service support processing" that are performed in collaboration will be described. The above-mentioned "work content identification process" is a process that can reduce the work of the employee and provide a fair evaluation of the employee, and the "call priority determination process" is a process that allows the player to call the employee. This is a process that determines the priority of responses by employees according to the purpose, totals the time it takes to respond, and adjusts the total time according to the purpose. Furthermore, the "customer service support process" is a process that allows appropriate responses to the requests of players at the gaming parlor.

That is, as shown in FIG. 5, the wearable terminal 26 is a mobile terminal such as a smart watch that is worn on the wrist of the dominant hand of an employee at the gaming parlor. This wearable terminal 26 includes a detection section 61, a notification section 63, a learning section 65, a registration section 67, an operation section 64 that serves as an input interface for employees, a communication section 68 for communicating with other devices, and an integrated system for each section. It is equipped with a control section 60 that controls.

The detection unit 61 detects the movement of the employee wearing the wearable terminal 26. The detection unit 61 is a so-called motion sensor configured by applying MEMS (Micro Electro Mechanical Systems) technology, and includes an inertial sensor having, for example, a 3-axis acceleration sensor and a 3-axis gyro sensor, and a 3-axis geomagnetic sensor, for example. be.

The notification unit 63 notifies the employee wearing the wearable terminal 26. The notification section 63 has a display section 63a. The display unit 63a is a display that displays notification messages and the like. For example, when a calling operation is performed on the calling operation section of the data display device 9, which will be described later, the number of the pachinko machine 2 installed corresponding to the data display device 9 (so-called machine number) and the number of the pachinko machine 2 being called are Display that there is. If the display section 63a is configured with a touch screen display (touch panel) or the like, the display section 63a also has the function of the operation section 64. Further, the notification section 63 includes a vibration generating section that generates an alarm by vibration, a voice generating section that generates a voice message, and the like.

The operation unit 64 is an input interface for operating the wearable terminal 26. The registration unit 67 is capable of setting and registering, for example, an employee ID (a unique identification number for each employee) that is input via the operation unit 64.

The work content identification unit 62 identifies the work content performed by the employee wearing the wearable terminal 26 based on the movement detected by the detection unit 61. This work content specifying unit 62 may be provided in the management device 5, for example. Further, the operation unit 64 may include a login button for a certain employee to log in/log off of the gaming system 10 using an employee ID, and in addition to this, a work start/stop button. For example, the control unit 60 may operate the detection unit 61 and the work content identification unit 62 during the period from when the work start/stop button is turned on until it is turned off.

More specifically, the work content specifying section 62 described above includes a storage section 62a and a selection section 62b. The storage unit 62a stores in advance a plurality of movement patterns (motions) and a plurality of work contents in association with each other. The selection unit 62b selects the work content corresponding to the movement detected by the detection unit 61 from among the plurality of work content stored in advance in the storage unit 62a by referring to the storage unit 62a.

A case will be exemplified in which the wearable terminal 26 is worn on the right hand, which is the dominant hand of a certain employee. Specifically, the storage unit 62a stores, for example, a “movement pattern for raising the right hand” and a “call release operation” which is a task for turning off a call button of a call operation unit 41, which will be described later, provided in the data display device 9. ” are stored in association with each other. Furthermore, for example, "a motion pattern in which the user lowers his/her right hand and moves while maintaining a constant angle" and "transporting a ball box" are stored in association with each other in the storage unit 62a. Further, for example, "a movement pattern of pulling the right hand forward" and "an operation of opening the front glass door of a pachinko machine" are stored in correspondence in the storage unit 62a.

Therefore, when the movement detected by the detection unit 61 is, for example, the above-described “movement pattern of raising the right hand”, the selection unit 62b selects “call cancellation work” from the storage unit 62a as the corresponding work content. By selecting, the content of the work will be specified as a result. In addition, when the movement detected by the detection unit 61 is, for example, the above-mentioned “movement pattern of lowering the right hand and moving while maintaining a certain angle”, the selection unit 62b selects the “ball” as the corresponding work content. The content of the work is specified by selecting "box transport work" from the storage unit 62a.

Here, the storage section 62a and the selection section 62b may function as a second storage section and a second selection section. In the case of this configuration, as shown in FIG. 3, the function of a game data acquisition unit 57 provided in the management device 5 and described later is utilized. The game data acquisition unit 57 acquires game data related to the movement detected by the detection unit 61 from the pachinko machine 2 and peripheral devices.

On the other hand, the storage unit 62a when functioning as a second storage unit stores a plurality of movement patterns, a plurality of game data respectively related to these movement patterns, and a plurality of work contents in advance by associating them with each other. I remember. Further, when functioning as a second selection unit, the selection unit 62b selects from a plurality of work contents stored in advance in the storage unit 62a by referring to the storage unit 62a that functions as a second storage unit. , the work content corresponding to both the movement detected by the detection unit 61 and the acquired game data is selected.

Specifically, the storage unit 62a in this case stores, for example, a “movement pattern for raising the right hand”, “call cancellation data” that is output as game data when the call button of the call operation unit 41 is turned off, and “ "Call cancellation work" are stored in association with each other. In addition, for example, the "movement pattern of pulling the right hand forward", the "glass door opening data" output as game data when the front glass door of the pachinko machine 2 is opened, and the "opening the front glass door of the pachinko machine" "work" are stored in the storage unit 62a in association with each other.

Here, the "game data related to the movement detected by the detection unit 61" acquired by the above-mentioned game data acquisition unit 57 refers to, for example, a player playing a game on the pachinko machine 2 that is the target of the task of opening the glass door. This corresponds to the game data of the player playing the game on the pachinko machine 2 corresponding to the data display machine 9 on which the call cancellation operation was performed.

When functioning as the second selection unit, the selection unit 62b determines that the movement detected by the detection unit 61 is, for example, the above-described “movement pattern of raising the right hand” and the game data acquired by the game data acquisition unit 57 is “ If it is "call cancellation data", "call cancellation work" is selected from the storage unit 62a as the corresponding work content, thereby identifying the work content as a result. Further, the selection unit (second selection unit) 62b determines that the movement detected by the detection unit 61 is, for example, the above-mentioned “movement pattern of pulling the right hand toward you” and the game data acquired by the game data acquisition unit 57 is If it is "door opening data", the work content is specified by selecting "opening the front glass door of the pachinko machine" from the storage unit 62a as the work content corresponding to this. Further, for example, the movement detected by the detection unit 61 is a “movement pattern of twisting the right hand in the front-back direction” and the game data acquired by the game data acquisition unit 57 is “counting start data of the Shimabata counting machine 14”. If so, select "counting work with the counting machine 14 at Shimabata" from the storage unit 62a as the corresponding work content, or select the movement detected by the detection unit 61 as the above-mentioned "right hand raising movement pattern". ” and the game data acquired by the game data acquisition unit 57 is “call cancellation data” and “jackpot start data”, “transporting ball box” is stored in the storage unit 62a as the corresponding work content. You may choose from.

The learning section 65 is for learning movement patterns of employees. In other words, the learning unit 65 takes in a plurality of movement patterns of one employee that are linked by one employee ID, for example, and from a plurality of movement patterns of one employee, for example, "pulling the right hand toward the front." By extracting the averaged feature amount of movement and storing this feature amount in the storage unit 62a, for example, in units of employee IDs, it is possible to improve the accuracy of movement pattern matching. Note that, for example, some functions of the learning section 65 may be provided in another device such as the management device 5.

On the other hand, as shown in FIG. 1, the plurality of data display machines 9 described above are provided in correspondence with each of the plurality of pachinko machines 2 (and the plurality of slot machines 7). The data display device 9 displays information such as a history graph of the number of jackpots, the number of starts (for example, the number of jackpot drawings that match multiple symbols), and the number of jackpots for the corresponding lower pachinko machine 2. It is a peripheral device that can be used.

Specifically, as shown in FIG. 6, the data display device 9 includes the above-mentioned call operation unit 41, call lamp unit 42, elapsed time measurement unit 43, display unit 45, and a communication unit for communicating with other devices. section 46, and a control section 40 that collectively controls each section. The display unit 45 displays information such as the number of starts and the number of jackpots mentioned above. The calling operation unit 41 is for calling an employee by an operation from a player playing on the pachinko machine 2, and includes a calling button and the like.

The call lamp unit 42 is turned on and off in conjunction with turning on and off the call button. When the call button is turned on, information indicating the call is notified to the management device 5 and also to the employee via the notification unit 63 of the wearable terminal 26. The call button of the call operation section 41 and the call lamp section 42 may be integrally configured as hardware. Note that for each area (island) where a predetermined number of data display machines 9 and pachinko machines 2 are installed, an island end call lamp section 25a is provided.

To be more specific, the above-mentioned call operation unit 41 has a function of receiving a call start operation for starting a call to an employee and a call end operation for ending a call for an employee. For example, when the player turns on the call button, the call lamp section 42 and the island end call lamp section 25a light up. On the other hand, when the call button is turned off by an employee, for example, the call lamp section 42 and the island end call lamp section 25a are turned off. On the other hand, the elapsed time measuring unit 43 measures the elapsed time that has passed from the time when the call start operation was accepted by the call operation unit 41 to the time when the call end operation was accepted.

That is, the elapsed time measurement unit 43 measures the elapsed time from the start of the call until the employee actually starts the work corresponding to the call. The elapsed time measurement unit 43 measures the elapsed time when a predetermined time (for example, 20 seconds) elapses after the call operation unit 41 receives the call start operation and before it receives the call end operation. In this case, a message urging customer service may be displayed on the display section 63a of the wearable terminal 26.

Further, the latter call termination operation is stored in advance in the storage unit 62a of the work content specifying unit 62 in the wearable terminal 26 in a state in which it is associated with the operation pattern. Further, the elapsed time measuring unit 43 described above stops measuring the elapsed time on the condition that the work content specifying unit 62 specifies the call termination operation as the work content. Note that the elapsed time measuring section 43 described above may be provided in the wearable terminal 26 shown in FIG. 5 or the inter-stand machines 3 and 8 shown in FIG. may be provided in the timer section 51).

Here, as shown in FIG. 3, the management device 5 includes, as described above, the game data acquisition section 57, the calling purpose identification section 58, the priority determination section 59, the history data acquisition section 81, the customer service policy determination section 82, A notification destination selection section 83 is provided. Further, the information aggregation section 52 of the management device 5 is provided with a work content aggregation section 52a and a customer service situation aggregation section 52b. Here, it is important to accurately record the content of work performed by employees, including work hours, work areas, number of times, etc., in order to promote business improvement activities, for example. Therefore, the work content aggregation unit 52a receives and totals the work content specified by the work content identification unit 62 of the wearable terminal 26 via the communication unit 68 of the wearable terminal 26 and the communication unit 55 of the management device 5. do.

Specifically, as described above, the work content aggregation unit 52a collects calls acquired via the game data acquisition unit 57 from movements detected by the detection unit 61 of the wearable terminal 26 and various peripheral devices. The work contents specified based on game data such as call cancellation data of the lamp section 42, counting start data of the Shimabata counter 14, jackpot start data, etc. are totaled. The work content aggregation unit 52a aggregates the identified work content by classifying it, for example, by employee, by work content, by day, by week, and so on. Further, the work content aggregation unit 52a obtains a ranking of the work content with a large number of tallies from such aggregation results.

Note that the work of carrying the ball box to the counting machine 14 at the end of the island and counting the balls by flowing them from the ball box becomes a heavy burden. Furthermore, when an employee in one area works in another area, the workload also increases. Therefore, the work content aggregation unit 52a may perform aggregation so that employees with a heavy work load are picked up. In this case, it becomes possible to increase the evaluation rank of the employee's work and to identify areas with a heavy work load. The work content aggregation unit 52a may specify an evaluation rank based on the magnitude of the work load and reflect this in the aggregation results for each employee.

Here, the game data acquisition unit 57 acquires game data related to the player playing the pachinko machine 2 via the network 20 in addition to the game data related to the movement detected by the detection unit 61 of the wearable terminal 26. , obtained from the pachinko machine 2 and peripheral devices. The game data acquisition unit 57 acquires game data related to the player, such as game data generated within a period from a predetermined time before a call start operation is accepted until a call end operation is accepted. get. Here, when the player is playing a game using the member card 27, the game data acquisition unit 57 acquires the game data corresponding to the player based on the member ID. When playing a game using a card 28 or money, game data corresponding to the player is acquired based on the game ID.

The calling purpose identifying unit 58 identifies the calling purpose for which the player called the employee via the calling operation unit 41 based on the gaming data acquired by the gaming data acquiring unit 57. That is, the calling purpose identification unit 58 refers to a predetermined storage table or the like in which a plurality of types of game data and a plurality of types of calling purposes are stored in association with each other to correspond to the acquired game data. Identify the purpose of the call. Specifically, if the call is made immediately after the occurrence of a special prize (jackpot), the calling purpose specifying unit 58 specifies the calling purpose as ball box exchange, and further receives game data from the pachinko machine 2 and peripheral devices, for example. If the call is made after a predetermined time has elapsed after the game stops playing, the purpose of the call is specified as ending the game.

Therefore, the memory table referred to by the calling purpose specifying unit 58 includes "special prize occurrence data", "calling request data", and "time data serving as a threshold value for the period from the occurrence of the special prize to the occurrence of the calling request" as game data. , and "ball box exchange" as the calling purpose are stored in association with each other. Furthermore, this storage table includes "call request data" as game data, "time data serving as a threshold value for a non-occurrence period of game data dating back from the occurrence of a call request", "game end" as a call purpose, are stored in association with each other. The calling purpose specified by the calling purpose specifying unit 58 may be stored and aggregated in association with the time measured by the elapsed time measuring unit described above in the management device 5.

The priority determining unit 59 of the management device 5 determines the priority of the employee's response to the specified purpose of the call. In other words, the priority determination unit 59 stores a predetermined storage table in which a plurality of types of calling purposes and a plurality of types of priorities (high priority, medium priority, low priority, etc.) are stored in association with each other. By referring to it, the priority corresponding to the specified calling purpose is determined.

For example, if the purpose of the call is a request to respond to a malfunction of the pachinko machine 2, a request to transport a ball box in case of a jackpot, etc., the priority determination unit 59 determines that the priority is high, and if the purpose of the call is to take a break, the player If the request is a request to suspend the game of the pachinko machine 2 or a request to arrange food and drink such as coffee, the priority level is determined to be low. This allows employees to serve customers in order of priority rather than in order of call, making it possible to serve customers in consideration of the urgency of call requirements. The identified calling purpose and the determined priority are transmitted to the employee's wearable terminal 26 via the network 20, and the wearable terminal 26 that receives this displays the calling purpose on the display unit 63a of the notification unit 63. Show priority. Alternatively, for example, the display order is changed in order of the priority of the purpose of the call, and the number (so-called machine number) of the pachinko machine 2 being called is displayed. On the other hand, the customer service status aggregation unit 52b acquires the elapsed time measured by the elapsed time measuring unit 43 of the data display device 9 via the network 20, and calculates the elapsed time and the specified time for each call from the employee. The purpose of the call is associated with each other and the customer service status is aggregated.

The history data acquisition unit 81 acquires, among the game data obtained by the game data acquisition unit 57, the visit status of the player, the prize exchange performance data of the player, the history of wins and losses of games by the player, and the games. History data including at least one of a history of the purpose of calling an employee by the player and a history of the number of times the player called the employee is acquired. The customer service policy determining unit 82 determines a customer service policy for the player based on the acquired historical data. That is, the customer service policy determining unit 82 corresponds to the acquired historical data by referring to a predetermined storage table in which a plurality of types of historical data and a plurality of types of customer service policies are stored in association with each other. Decide on customer service policy.

The determined customer service policy and the specified purpose of the call are transmitted to the employee's wearable terminal 26 via the network 20, and the wearable terminal 26 that receives this notifies the customer service policy and the purpose of the call using the notification unit 63. do. Specifically, the customer service policy and the purpose of the call are displayed in the form of a message or the like on the display section 63a. Further, the display unit 63a may switch the display color in which the notification information is displayed depending on the priority (for example, the degree of urgency).

The above-mentioned customer service policy and purpose of the call are based on situations where the non-member card 28 has no remaining power, the non-member card 28, etc. has been removed from the card reception section 31 of the machine 3, and the jackpot has ended. It becomes possible to specify the situation based on game data that can be determined. In addition, if the membership card 27 is accepted at the card reception section 31 of the inter-machine machine 3, the player's membership ID and the history data linked to it can be used to determine, for example, when meals, breaks, etc. are scheduled for the game concerned. It is possible to estimate customer behavior patterns such as frequent exchange of prizes such as cigarettes and coffee during games, and to identify customer service policies and the purpose of calls based on this behavior pattern. For example, by having the wearable terminal 26 notify the availability of the pachinko machine that is the favorite of the player who has this member ID, and notifying the player of the situation, it is possible to gain a favorable impression from the player.

More specifically, the customer service policy determining unit 82 determines the customer service policy (customer service advice) substantially based on the trend of games at gaming machines such as the pachinko machine 2. The customer service policy determining unit 82 determines a customer service policy based on historical data, for example, depending on the number of visits (visit frequency) of the calling player within a predetermined period. Further, the customer service policy determining unit 82 determines the possibility that the player will stop playing and leave the store based on the player's history data, and determines a customer service policy according to the result of this determination. Further, the customer service policy determining unit 82 determines the ratio of balls played to investments based on the player's historical data, and determines the customer service policy for players who are losing frequently, and the customer service policy for players who have many human-related troubles. Decide on customer service policies, etc. In such a case, it is desirable that the notification be sent only to the wearable terminal 26 of an employee who is highly skilled in the job and is treated as a manager, as an employee who has the ability to respond.

Therefore, the notification destination selection unit 83 selects the wearable terminal 26 to be the notification destination (transmission destination) of the calling purpose, the priority, and the customer service policy, according to the specified calling purpose and the determined customer service policy. As a notification destination (transmission destination) option, when selecting the wearable terminal 26 of one employee with a certain employee ID, one or more employees in charge of a certain area (island) in the gaming hall For example, when selecting the wearable terminal 26, when selecting the wearable terminals 26 of a plurality of employees in charge of a certain area (island) and its neighboring areas.

That is, the notification destination selection unit 83 refers to registered information regarding a plurality of employees stored in the database unit 54 of the management device 5, for example. The database unit 54 contains information such as the area in charge of each employee in the gaming hall, the level of proficiency of each employee in their work, and the position and authority of each employee, as well as information unique to the employee ID and wearable terminal 26. The information is stored in association with an ID or the like. Therefore, when the purpose of the call is, for example, to deal with a serious breakdown of the pachinko machine 2, the notification destination selection unit 83 selects the wearable terminal 26 worn by an employee with a high level of work skill, and selects the wearable terminal 26 for the purpose of the call. Priorities and customer service policies (for example, repair methods corresponding to the failure details inferred from game data) are notified. In addition, in the case of a call that involves the handling of money, such as a matter related to a safe key, the notification destination selection unit 83 does not select the wearable terminal 26 of a part-time employee, but has the authority of the person in charge. The wearable terminal 26 of the employee who has the safe key is selected. Such a configuration of the notification destination selection section 83 allows an appropriate employee to provide appropriate customer service depending on the winning/losing situation of the player.

Furthermore, if the purpose of a call with a high level of difficulty or a call with a high priority is concentrated in a specific area (island) within a game hall, the notification destination selection unit 83 selects a destination for multiple employees in the specific area. Notification is performed by selecting (a plurality of wearable terminals 26) or by selecting a plurality of employees (a plurality of wearable terminals 26) in the specific area and its neighboring areas. This makes it possible to disperse the imbalance in the amount of work performed by employees, thereby making it possible to equalize the amount of work performed by employees in each area. It should be noted that responding to calls in a neighboring area different from the area in charge is a heavy load compared to responding to normal calls, so when tallying the work in the work content aggregation unit 52a of the management device 5 described above, It is also possible to calculate the total by taking into account the fact that the response occurred in the area of It's okay.

Here, FIG. 7 shows a remote control process performed by the intermachine machine 3 (and intermachine machine 8), the wearable terminal 26, the data display device 9, and, for example, the management device 5 provided in the gaming system 10. The explanation will be based on the flowchart shown below. In this remote control process, the wearable terminal 26 functions as a remote controller for the inter-machine device 3 (and the inter-machine device 8). In the database section 54 of the management device 5, predetermined movement patterns of employees, predetermined game data, and control signals for operating the inter-machine machine 3 by remote control are stored in association with each other. That is, the management device 5 refers to the database section 54 and sends control signals for remote control operation to the wearable terminal corresponding to predetermined game data obtained from the data display device 9 and motions detected by the wearable terminal 26. 26.

Generally speaking, as shown in FIG. 7, when an employee presses the call button of the call operation section 41 on the data display device 9 twice in a short period of time with the hand on which the wearable terminal 26 is attached, the management device 5 is recognized as an employee operation related to remote control operation of the inter-stand machine 3 (S1). The management device 5 associates the date and time when the call button of the data display device 9 was pressed twice and the machine number of the pachinko machine 2 corresponding to this data display device 9 with each other and stores and stores them ( S2).

On the other hand, the wearable terminal 26 that has motion-recognized the double press of the call button inquires of the management device 5 that it recognizes the employee's operation (S3). Upon receiving the inquiry, the management device 5 returns the machine number of the target gaming machine stored in the database unit 54 to the wearable terminal 26 (S4). The wearable terminal 26 that has received the machine number displays the inter-machine remote control screen (confirmation screen for displaying the employee operation screen) of the inter-machine machine 3 corresponding to the pachinko machine 2 with this machine number on the display unit 63a. (S5). Thereby, the employee can remotely operate the inter-stand machine 3 using the wearable terminal 26 as a remote control.

Next, the prize management machine (self-POS) 16 will be explained based mainly on FIG. 8. The prize management machine 16 is a self-use prize exchange machine that allows players to exchange prizes by themselves, and is used to store acquired gaming media such as pachinko balls acquired by the players by playing on the pachinko machine 2 (or slot machine 7). This is a device that controls the exchange of acquired gaming media and desired prizes based on recording media with associated quantities.

The prize management machine 16 includes a display section 71, an operation section 72, a recording medium reading section 73, a detection section 74, a communication section 75 for communicating with other devices, a control section 70 for comprehensively controlling each section, and the like. ing. The recording medium reading unit 73 reads information on a recording medium associated with the quantity of acquired game media. The operation unit 72 is an input interface through which the player operates while visually checking the information displayed on the display unit 71. The detection unit 74 detects (detects) various information based on the above-mentioned recording medium when controlling the exchange of acquired game media and desired prizes. The communication unit 75 includes a notification unit 75a that performs various notifications. The notification unit 75a notifies the wearable terminal 26 of various information when the prize management machine 16 controls the exchange of prizes.

Such a prize management machine 16 has an exchange prohibition release function, a replenishment collection service notification function, a call notification function, a prize exchange start notification function, a cleaning request notification function, an abnormality notification function, a support request function, and a specific prize exchange notification function as shown below. It has functions such as a prize replenishment notification function, a fraud detection function, and a card forgetting detection function. The exchange prohibition release function is such that when a player performs a lock release request operation via the operation unit 72, this lock release request is notified to the notification unit 63 of the wearable terminal 26, and a lock release operation screen is displayed on the display unit 63a. This is a function that releases the state in which prizes cannot be exchanged on the prize management machine 16 when a lock release operation is performed from the operation unit 64 based on this operation screen.

The replenishment and collection notification function includes receipt near end (notification that the receipt in the prize management machine 16 is about to run out) and card stacker near end near full (notification that the card for storing change in the prize management machine 16 has run out, or that this card has run out). This is a function to notify information (notification) indicating that the prize management machine 16 is full) via the notification unit 63 of the wearable terminal 26. The call notification function is a function in which when a player performs an operation to call an employee via the operation unit 72 when exchanging prizes, the notification unit 63 of the wearable terminal 26 notifies the player of this call. In this case, it is possible to request the called employee to provide a discount for discounted prizes that cannot be exchanged by the player. The prize exchange start notification function is a function that, when a player starts prize exchange control via the operation unit 72, causes the notification unit 63 of the wearable terminal 26 to notify this fact. This function is useful when permission (monitoring) by employees is required to ensure security.

The cleaning request notification function sends a notification (information) on the wearable terminal 26 to prompt cleaning of the prize management machine 16 when the detection unit 74 detects that a given number of prize exchange operations have been performed. This is a function to notify employees via the department 63. Further, for example, the cleaning request notification function may notify a cleaning request not only for the prize management machine 16 but also for the prize dispensing machine 11 connected to the prize management machine 16. The abnormality notification function is a function that, when the detection unit 74 detects (detects) that an error in reading the recording medium by the recording medium reading unit has occurred a certain number of times or more, causes the notification unit 63 of the wearable terminal 26 to notify this fact. It is. The support request function is activated when the detection unit 74 detects that the player is taking a certain amount of time to perform a specific operation from the operation unit 72, and in conjunction with this (based on automatic judgment), an employee is provided to assist the player. This is a function that causes the notification unit 63 of the wearable terminal 26 to notify (information) that the following information is required.

For example, when the detection unit 74 detects that the exchange control of a specific prize such as alcohol or cigarettes that requires age authentication has started, the specific prize exchange detection function notifies the notification unit 63 of the wearable terminal 26 to this effect. This is a function to notify you. Further, for example, a prize that can be exchanged for a predetermined number or more of acquired game media may be used as a specific prize. On the other hand, the prize replenishment notification function is a function that, when the detection section 74 detects that a certain number or more of the above-described specific prizes have been exchanged, causes the notification section 63 of the wearable terminal 26 to notify this fact. The fraud detection function is a function that, when the detection unit 74 detects that some potentially fraudulent operation has been performed from the operation unit 72, causes the notification unit 63 of the wearable terminal 26 to notify this fact. It is. The card-forgotten detection function detects when the detection unit 74 detects that a card-type recording medium, such as a member's card 27 or a non-member's card 28, has been forgotten to be removed from a card outlet. This function sometimes causes the notification unit 63 of the wearable terminal 26 to notify this fact.

In addition, in the above-described call notification function of the prize management machine 16 and the call on the data display device 9, if an employee can respond immediately after the call, the need to notify the wearable terminal 26 is reduced, so in such a situation Assuming that, the notification unit 63 of the wearable terminal 26 may notify the user of the call only when there is no response after a certain period of time (for example, 15 seconds) has passed since the call operation. In addition, some local governments prohibit self-exchange of specific prizes such as alcohol and cigarettes, and special prizes for cash exchange, so specific prizes and special prizes are set in advance as prizes subject to the above-mentioned exchange prohibition. You can leave it as is. In this case, the display section 63a of the wearable terminal 26 displays a message indicating that an explanation of the prohibition of prize exchange is required instead of the above-mentioned lock release operation screen.

Next, the employee's work specification process performed by the gaming system 10 will be explained based on the flowchart shown in FIG. As shown in FIG. 9, first, when the detection unit 61 of the wearable terminal 26 detects the movement of the employee (YES in S11), the selection unit 62b of the work content identification unit 62 selects the memory content in the storage unit 62a. refer. If there is a movement pattern that matches the detected movement among the plurality of movement patterns stored in advance in the storage unit 62a (YES in S12), the selection unit 62b selects a movement pattern that corresponds to the detected movement. Select the work content. Here, as described above, the selection unit 62b may select the work content by considering the content of the game data related to the detected movement.

The work content identification unit 62 identifies the work content selected by the selection unit 62b as the work content performed by the employee (S13). The identified work content is transmitted from the wearable terminal 26 to the management device 5 via the network 20. The work content totaling unit of the management device 5 classifies and totals the plurality of work contents that are sequentially received, for example, by employee, by work content, by day, by week, etc. (S14). In this way, the work content identification process that is automatically performed via the wearable terminal 26 or the management device 5 does not require the employee to register the work content that he or she has performed. Employee work can be evaluated fairly.

Next, the call priority determination process by the gaming system 10 will be explained based on the flowchart shown in FIG. As shown in FIG. 10, for example, when an employee is called by a player playing on a pachinko machine 2 via the call operation unit 41 of the data display device 9 corresponding to the pachinko machine 2 (YES in S21), The call lamp section 42 of this data display device 9 and the island end call lamp section 25a of the area (island) where the pachinko machine 2 is installed are lit, and the notification section 63 of the wearable terminal 26 has a message corresponding to the data display device 9. The number of the pachinko machine 2 (so-called machine number) installed in the pachinko machine 2 and the fact that a call is being made are displayed. At this time, the game data acquisition unit 57 of the management device 5 collects game data related to the player who performed the calling operation, the pachinko machine 2, and the peripheral devices via the network 20. (S22).

The calling purpose identifying unit 58 of the management device 5 identifies the calling purpose for which the player called the employee via the calling operation unit 41, based on the gaming data acquired by the gaming data acquiring unit 57 (S23). The priority determining unit 59 of the management device 5 determines the priority of the employee's response to the identified purpose of the call (S24). For example, if the purpose of the call is a request to respond to a malfunction of the pachinko machine 2, the priority is determined to be high, and if the purpose of the call is a request for the player to pause playing on the pachinko machine 2 for a break, the priority is determined to be high. is judged to be low.

The determined priority is transmitted to the employee's wearable terminal 26 via the network 20, and the wearable terminal 26 that receives this causes the display unit 63a of the notification unit 63 to display the priority of the calling purpose. This allows employees to judge which situations require immediate response and which situations require less immediate response, and after considering the urgency of the purpose of the call, respond to the player's request. It becomes possible to respond.

The call operation unit 41 of the data display device 9 has a function of receiving a call start operation for starting a call to an employee and a call end operation for ending a call for an employee. The call start operation is mainly performed by the player, and the call end operation is mainly performed by the employee. The execution of the call termination operation may be verified by the work content identification function of the work content identification unit 62 of the wearable terminal 26 .

Here, for example, after the priority of the calling purpose is determined, the elapsed time measuring unit 43 of the pachinko machine 2 measures the time from the time when the calling operation unit 41 receives the calling start operation to the time when the calling end operation is received. The elapsed time (that is, the elapsed time until the employee actually starts responding to the call) is measured (S25). Further, the customer service status aggregation unit 52b of the management device 5 obtains this elapsed time from the data display device 9 via the network 20, and compares this elapsed time with the specified purpose of the call each time an employee calls. are associated with each other and aggregated as customer service status. According to this type of call priority determination process, it is possible to understand areas (islands) where employees are relatively busy in the game hall, and this makes it possible for players to easily call employees. Accordingly, the start time for employees to begin responding can be adjusted. Note that the elapsed time to be counted may be excluded from the subject of counting or may be corrected to shorten the time in the case of an irregular situation such as calls being made from many pachinko machines 2 at the same time within the area, for example. In the case of a high-priority calling purpose and a normal calling purpose, the elapsed time as measured is counted, while the elapsed time for a low-priority calling purpose may be corrected to be shorter. Alternatively, the elapsed time may be aggregated for each priority.

Next, customer service support processing by the gaming system 10 will be explained based on the flowchart shown in FIG. As shown in FIG. 11, in this customer service support process, as in S21 to S23 of the call priority determination process, for example, a player playing on a pachinko machine 2 receives a call from a data display device 9 corresponding to this pachinko machine 2. When an employee is called via the call operation unit 41 (YES in S31), the call lamp unit 42 of the data display device 9 and the island end call lamp unit of the area (island) where the pachinko machine 2 is installed. 25a lights up, and the notification section 63 of the wearable terminal 26 displays the number (so-called machine number) of the pachinko machine 2 installed corresponding to the data display device 9 and the fact that a call is being made. At this time, the game data acquisition unit 57 of the management device 5 acquires game data related to the player who performed the calling operation from the pachinko machine 2 and the peripheral devices in the game hall via the network 20 (S32).

The calling purpose identifying unit 58 of the management device 5 identifies the calling purpose for which the player called the employee via the calling operation unit 41 based on the gaming data acquired by the gaming data acquiring unit 57 (S33). On the other hand, the history data acquisition unit 81 of the management device 5 acquires the history of the game data obtained by the game data acquisition unit 57, such as the history of winnings and losses of games by the player, the purpose of calling the employee by the player, etc. History data including at least one of the history and the history of the number of calls made by the player to the employee is acquired (S34).

The customer service policy determining unit 82 of the management device 5 determines a customer service policy for the player based on the acquired history data. For example, the customer service policy determining unit 82 determines as a customer service policy that players who have lost significantly in games should be treated as carefully as possible (S35). The determined customer service policy and the specified purpose of the call are transmitted to the employee's wearable terminal 26 via the network 20, and the wearable terminal 26 that receives this notifies the customer service policy and the purpose of the call using the notification unit 63. (displayed on the display section 63a) (S36). Here, if a heavy responsibility response that may cause trouble with the player is required, the customer service policy and the purpose of the call are transmitted to the wearable terminal 26 of a skilled employee via the notification destination selection unit 83. Ru. In such customer service support processing, it is possible to provide customer service that satisfies the needs of the players.

The above-described customer service support process shown in FIG. 11 is useful in cases such as the following <Example 1> to <Example 5>.
<Example 1: Presenting menus, etc. to this member based on the member's premium exchange history data>
The member is identified from the membership card inserted into the inter-machine machine 3 next to the pachinko machine 2 when a call is made via the data display device 9, and history data of prize exchange is searched. By identifying the purpose of the call based on the retrieved historical data, employees can, for example, bring frequently exchanged prizes such as cigarettes and coffee to members in advance, or provide items such as menus. It will be possible to carry it with you. Furthermore, the time period in which the call was made can be obtained from the member's history data, and based on this information, it is possible to take measures such as, for example, bringing coffee around 3:00 pm every day.

<Example 2: Resolving mechanical problems related to gaming machines such as pachinko machines>
For example, it is determined from an abnormality in game data such as out and safe output from the pachinko machine 2 that the purpose of the call is a mechanical trouble occurring in the pachinko machine 2. When a call is made, a wearable terminal 26 of an employee with skills capable of solving the mechanical trouble is selected and notified based on the content of the mechanical trouble in the pachinko machine 2. At this time, it may also be displayed that a tool such as a key or screwdriver is required, for example.

<Example 3: Appropriate notification to employees based on customer service history data>
The member is identified from the membership card inserted into the inter-machine machine 3 next to the pachinko machine 2 when the call is made via the data display device 9, and based on the member's history data, for example, if the member has made an artificial complaint in the past. If it is determined that the member is a customer, the wearable terminal 26 of an employee skilled in customer service is selected and notified based on the frequency and content of the complaint. Information related to the customer service policy may include whether the complaint is due to dissatisfaction with the gaming situation or whether the complaint is due to inadequate response by an employee. If the complaint is due to dissatisfaction with the gaming situation, the customer service policy can be determined by comparing the member's most recent gaming situation. In addition, based on customer service history data, we set standards such as the number of customer service times and customer service ranks as an employee's level of proficiency in dealing with complaints from players, and keep records by correlating them with employee IDs. You can stay there. In that case, the wearable terminal 26 of the employee with a higher rank is prioritized and selected to perform the notification. Further, if it is found from the history data of the member that a particular employee has many calls, the wearable terminal 26 of the employee may be selected as the employee in charge of the member and the notification may be made.

<Example 4: Notification to employees based on past response times>
The member is identified from the membership card inserted into the inter-machine machine 3 next to the pachinko machine 2 when the call is made via the data display device 9, and the call start operation is accepted based on the member's history data. A plurality of past elapsed times elapsed from 1 to 3 until a call termination operation is accepted is acquired, and notification is performed according to the acquired results. For example, as a customer service policy for members who have taken a significant amount of time to respond in the past, it is desirable to notify customers of a customer service policy that takes into account, for example, preferentially speeding up the response order. In this way, customer service for this member can be provided in a manner that does not lead to repeated response delays.

<Example 5: Notifying appropriate employees based on call location and employee allocation information for each area (island)>
Inside the gaming hall (pachinko hall), there are busy periods depending on the area. At game arcades, we take this into consideration in advance and allocate the necessary number of employees, but normally if there are consecutive calls in an area where there are few players, we will respond because there are fewer employees. may be delayed. In order to avoid this, predetermined personnel allocation information is set in advance, and when calls occur continuously in an area (island) with few personnel, the notification destination selection unit 83 predicts a delay in response. , appropriately selects the wearable terminal 26 to be notified so that employees in other areas are also notified.

As described above, according to the gaming system 10 of this embodiment, in addition to being able to reduce the work of the employees, it is also possible to perform fair evaluations of the employees. Furthermore, according to the gaming system 10 of this embodiment, it is possible to adjust the start time at which the employee starts responding, depending on the purpose of the player calling the employee. Furthermore, according to the gaming system 10 of this embodiment, it is possible to appropriately respond to the requests of players at the gaming parlor.

Although several embodiments of the present invention have been described above, these embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, substitutions, and changes can be made without departing from the gist of the invention. These embodiments and their modifications are included within the scope and gist of the invention, as well as within the scope of the invention described in the claims and its equivalents.

2... Pachinko machine, 3, 8... Inter-machine machine, 5... Management device, 7... Slot machine, 9... Data display device, 10... Gaming system, 11, 18... Prize dispensing machine, 12... Settlement machine, 14... Counting machine, 15...ticket issuing machine, 16...prize management machine for players (self-POS), 17...data release machine, 19...prize management machine (POS), 20...network, 24...replay acceptance machine, 25...island Computer, 25a... Island end call lamp section, 26... Wearable terminal, 27... Member card, 28... Non-member card, 41... Call operation section, 42... Call lamp section, 43... Elapsed time measuring section, 52... Information Aggregation unit, 52a... Work content aggregation unit, 52b... Customer service status aggregation unit, 57... Game data acquisition unit, 58... Call purpose identification unit, 59... Priority determination unit, 61... Detection unit, 62... Work content identification unit, 62a... Storage section (second storage section), 62b... Selection section (second selection section), 63... Notification section, 63a... Display section, 64... Operation section, 65... Learning section, 67... Registration section, 81 ...History data acquisition unit, 82...Customer service policy determination unit, 83...Notification destination selection unit.

Claims (2)

A mobile terminal worn by employees at the amusement park,
a detection unit that is installed in the mobile terminal and detects the movement of the employee;
a work content identification unit that identifies the work content performed by the employee based on the movement detected by the detection unit;
A gaming machine installed in the gaming hall;
Peripheral equipment installed around the gaming machine;
a game data acquisition unit that acquires game data related to the detected movement from the game machine and the peripheral device;
has
The work content identification unit is
a storage unit that stores in advance a plurality of movement patterns, a plurality of game data respectively related to the plurality of movement patterns, and a plurality of work contents in association with each other;
a selection unit that selects a work content corresponding to both the detected movement and the acquired gaming data from among the plurality of work content stored in advance by referring to the storage unit;
A game system equipped with. a work content aggregation unit that aggregates the work content specified by the work content identification unit;
The gaming system according to claim 1, further comprising:

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