JP7153888B2 - 双方向映像通信システム及びそのオペレータの管理方法 - Google Patents
双方向映像通信システム及びそのオペレータの管理方法 Download PDFInfo
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- JP7153888B2 JP7153888B2 JP2018129994A JP2018129994A JP7153888B2 JP 7153888 B2 JP7153888 B2 JP 7153888B2 JP 2018129994 A JP2018129994 A JP 2018129994A JP 2018129994 A JP2018129994 A JP 2018129994A JP 7153888 B2 JP7153888 B2 JP 7153888B2
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
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- H—ELECTRICITY
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Priority Applications (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP2018129994A JP7153888B2 (ja) | 2018-07-09 | 2018-07-09 | 双方向映像通信システム及びそのオペレータの管理方法 |
PCT/JP2019/026526 WO2020013060A1 (ja) | 2018-07-09 | 2019-07-03 | 双方向映像通信システム及びそのオペレータの管理方法 |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
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JP2018129994A JP7153888B2 (ja) | 2018-07-09 | 2018-07-09 | 双方向映像通信システム及びそのオペレータの管理方法 |
Publications (3)
Publication Number | Publication Date |
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JP2020009177A JP2020009177A (ja) | 2020-01-16 |
JP2020009177A5 JP2020009177A5 (ko) | 2021-07-26 |
JP7153888B2 true JP7153888B2 (ja) | 2022-10-17 |
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Application Number | Title | Priority Date | Filing Date |
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JP2018129994A Active JP7153888B2 (ja) | 2018-07-09 | 2018-07-09 | 双方向映像通信システム及びそのオペレータの管理方法 |
Country Status (2)
Country | Link |
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JP (1) | JP7153888B2 (ko) |
WO (1) | WO2020013060A1 (ko) |
Families Citing this family (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
WO2021200189A1 (ja) * | 2020-03-31 | 2021-10-07 | ソニーグループ株式会社 | 情報処理装置、および情報処理方法、並びにプログラム |
JP7519283B2 (ja) | 2020-12-08 | 2024-07-19 | 株式会社日立ソリューションズ・クリエイト | 不正操作検知システム |
JP7544344B2 (ja) | 2021-01-14 | 2024-09-03 | 株式会社サテライトオフィス | オペレーターシステム、オペレーターシステムのプログラム |
JPWO2022180854A1 (ko) * | 2021-02-26 | 2022-09-01 | ||
JP7179384B1 (ja) | 2021-12-07 | 2022-11-29 | 株式会社Abelon | サーバ、情報処理方法、およびプログラム |
Citations (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2008060639A (ja) | 2006-08-29 | 2008-03-13 | Fujitsu Fsas Inc | コールセンタにおけるオペレータ管理システム及びコールセンタにおけるオペレータ管理方法 |
JP2009533998A (ja) | 2006-04-17 | 2009-09-17 | シティバンク エヌ. エイ. | ビデオ通信のための方法ならびにシステム |
JP2009294647A (ja) | 2008-05-09 | 2009-12-17 | Agi:Kk | 行動分析装置及びコールセンターシステム |
JP2012195863A (ja) | 2011-03-17 | 2012-10-11 | Oki Networks Co Ltd | コールセンタシステム、コールセンタサーバ及びコールセンタプログラム、並びに、自動着信呼分配装置 |
JP2016529422A (ja) | 2013-08-12 | 2016-09-23 | コーニンクレッカ フィリップス エヌ ヴェKoninklijke Philips N.V. | ルーム編制システム |
JP2018010608A (ja) | 2016-07-13 | 2018-01-18 | 横河電機株式会社 | 制御システム用のコンテキストベースのオペレータ支援の方法およびシステム |
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2018
- 2018-07-09 JP JP2018129994A patent/JP7153888B2/ja active Active
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2019
- 2019-07-03 WO PCT/JP2019/026526 patent/WO2020013060A1/ja active Application Filing
Patent Citations (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2009533998A (ja) | 2006-04-17 | 2009-09-17 | シティバンク エヌ. エイ. | ビデオ通信のための方法ならびにシステム |
JP2008060639A (ja) | 2006-08-29 | 2008-03-13 | Fujitsu Fsas Inc | コールセンタにおけるオペレータ管理システム及びコールセンタにおけるオペレータ管理方法 |
JP2009294647A (ja) | 2008-05-09 | 2009-12-17 | Agi:Kk | 行動分析装置及びコールセンターシステム |
JP2012195863A (ja) | 2011-03-17 | 2012-10-11 | Oki Networks Co Ltd | コールセンタシステム、コールセンタサーバ及びコールセンタプログラム、並びに、自動着信呼分配装置 |
JP2016529422A (ja) | 2013-08-12 | 2016-09-23 | コーニンクレッカ フィリップス エヌ ヴェKoninklijke Philips N.V. | ルーム編制システム |
JP2018010608A (ja) | 2016-07-13 | 2018-01-18 | 横河電機株式会社 | 制御システム用のコンテキストベースのオペレータ支援の方法およびシステム |
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JP2020009177A (ja) | 2020-01-16 |
WO2020013060A1 (ja) | 2020-01-16 |
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