JP6952060B2 - インターネットクラウドでホストされる自然言語による対話型メッセージングシステムユーザリゾルバ - Google Patents

インターネットクラウドでホストされる自然言語による対話型メッセージングシステムユーザリゾルバ Download PDF

Info

Publication number
JP6952060B2
JP6952060B2 JP2018562347A JP2018562347A JP6952060B2 JP 6952060 B2 JP6952060 B2 JP 6952060B2 JP 2018562347 A JP2018562347 A JP 2018562347A JP 2018562347 A JP2018562347 A JP 2018562347A JP 6952060 B2 JP6952060 B2 JP 6952060B2
Authority
JP
Japan
Prior art keywords
user
post call
message
http post
call message
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
JP2018562347A
Other languages
English (en)
Japanese (ja)
Other versions
JP2019528495A5 (enExample
JP2019528495A (ja
Inventor
セイガー,アカシュ
Original Assignee
オラクル・インターナショナル・コーポレイション
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by オラクル・インターナショナル・コーポレイション filed Critical オラクル・インターナショナル・コーポレイション
Publication of JP2019528495A publication Critical patent/JP2019528495A/ja
Publication of JP2019528495A5 publication Critical patent/JP2019528495A5/ja
Application granted granted Critical
Publication of JP6952060B2 publication Critical patent/JP6952060B2/ja
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Images

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00Handling natural language data
    • G06F40/20Natural language analysis
    • G06F40/205Parsing
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00Handling natural language data
    • G06F40/30Semantic analysis
    • G06F40/35Discourse or dialogue representation
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04Real-time or near real-time messaging, e.g. instant messaging [IM]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/046Interoperability with other network applications or services
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21Monitoring or handling of messages
    • H04L51/216Handling conversation history, e.g. grouping of messages in sessions or threads
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/02Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/2866Architectures; Arrangements
    • H04L67/30Profiles
    • H04L67/306User profiles

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Theoretical Computer Science (AREA)
  • Computational Linguistics (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Artificial Intelligence (AREA)
  • General Health & Medical Sciences (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Health & Medical Sciences (AREA)
  • Information Transfer Between Computers (AREA)
  • Machine Translation (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
JP2018562347A 2016-06-21 2017-03-17 インターネットクラウドでホストされる自然言語による対話型メッセージングシステムユーザリゾルバ Active JP6952060B2 (ja)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US201662353007P 2016-06-21 2016-06-21
US62/353,007 2016-06-21
PCT/US2017/022919 WO2017222616A1 (en) 2016-06-21 2017-03-17 Internet cloud-hosted natural language interactive messaging system user resolver

Publications (3)

Publication Number Publication Date
JP2019528495A JP2019528495A (ja) 2019-10-10
JP2019528495A5 JP2019528495A5 (enExample) 2020-04-23
JP6952060B2 true JP6952060B2 (ja) 2021-10-20

Family

ID=58464637

Family Applications (1)

Application Number Title Priority Date Filing Date
JP2018562347A Active JP6952060B2 (ja) 2016-06-21 2017-03-17 インターネットクラウドでホストされる自然言語による対話型メッセージングシステムユーザリゾルバ

Country Status (5)

Country Link
US (1) US10491547B2 (enExample)
EP (1) EP3472979B1 (enExample)
JP (1) JP6952060B2 (enExample)
CN (1) CN109076010B (enExample)
WO (1) WO2017222616A1 (enExample)

Families Citing this family (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP3472978B1 (en) 2016-06-21 2021-12-15 Oracle International Corporation Internet cloud-hosted natural language interactive messaging system sessionizer
CN109155748B (zh) * 2016-06-21 2021-06-08 甲骨文国际公司 互联网云托管的自然语言交互式消息传送系统服务器协作
CN109076010B (zh) 2016-06-21 2021-05-28 甲骨文国际公司 互联网云托管的自然语言交互式消息传送系统用户解析器
JP6917446B2 (ja) 2016-09-16 2021-08-11 オラクル・インターナショナル・コーポレイション 意図判断を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム
US10361975B2 (en) * 2016-10-10 2019-07-23 Microsoft Technology Licensing, Llc Messaging bot selection in multi-bot chat sessions
US11107141B1 (en) * 2017-07-20 2021-08-31 Wells Fargo Bank, N.A. Bot-to-bot intelligence for transactions and interactions
JP7081245B2 (ja) * 2018-03-20 2022-06-07 富士フイルムビジネスイノベーション株式会社 メッセージ提供装置、プログラム、及び表示制御方法
JP7063031B2 (ja) * 2018-03-20 2022-05-09 富士フイルムビジネスイノベーション株式会社 メッセージ提供装置、プログラム、及び表示制御方法
JP7073888B2 (ja) * 2018-04-25 2022-05-24 富士フイルムビジネスイノベーション株式会社 メッセージ提供装置及びプログラム
EP3624136A1 (en) * 2018-09-14 2020-03-18 Koninklijke Philips N.V. Invoking chatbot in a communication session
US11301629B2 (en) 2019-08-21 2022-04-12 International Business Machines Corporation Interleaved conversation concept flow enhancement
CN115118696B (zh) * 2021-03-08 2024-05-03 华为技术有限公司 消息的保序方法、可读介质和电子设备
US12321428B2 (en) * 2021-07-08 2025-06-03 Nippon Telegraph And Telephone Corporation User authentication device, user authentication method, and user authentication computer program

Family Cites Families (72)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2176165A1 (en) 1995-05-19 1996-11-20 Hosagrahar Visvesvaraya Jagadish Method for querying incrementally maintained transactional databases
US8903950B2 (en) 2000-05-05 2014-12-02 Citrix Systems, Inc. Personalized content delivery using peer-to-peer precaching
US7181492B2 (en) 2000-10-17 2007-02-20 Concerto Software, Inc. Transfer of an internet chat session between servers
US20020152463A1 (en) 2000-11-16 2002-10-17 Dudkiewicz Gil Gavriel System and method for personalized presentation of video programming events
US7096262B2 (en) 2001-03-22 2006-08-22 Intel Corporation Apparatus and method for asymmetric electronic commerce transactions
US8543484B2 (en) 2001-04-30 2013-09-24 Goldman Sachs & Co. Universal interface to a financial trading system
US7516208B1 (en) 2001-07-20 2009-04-07 International Business Machines Corporation Event database management method and system for network event reporting system
US7287057B2 (en) 2001-11-15 2007-10-23 International Business Machines Corporation Accessing information using an instant messaging system
US7225232B2 (en) 2002-03-28 2007-05-29 Nortel Networks Limited, Using existing web-based information to generate responses to user queries
US8856236B2 (en) 2002-04-02 2014-10-07 Verizon Patent And Licensing Inc. Messaging response system
US7565425B2 (en) 2003-07-02 2009-07-21 Amazon Technologies, Inc. Server architecture and methods for persistently storing and serving event data
US7277895B2 (en) 2003-08-22 2007-10-02 Ora International, Inc. System and method of parsing a template for generating presentation data
US7454469B2 (en) 2003-12-22 2008-11-18 International Business Machines Corporation Method and system for instant messaging Bots specification using state transition methodology and XML
US7496500B2 (en) 2004-03-01 2009-02-24 Microsoft Corporation Systems and methods that determine intent of data and respond to the data based on the intent
US7747601B2 (en) 2006-08-14 2010-06-29 Inquira, Inc. Method and apparatus for identifying and classifying query intent
US7464141B2 (en) 2004-06-30 2008-12-09 Scencera Technologies, Llc Method and system for associating related messages of different types
US8103723B1 (en) 2004-10-07 2012-01-24 Google Inc. Message server that retains messages deleted by one client application for access by another client application
US20060136298A1 (en) 2004-12-16 2006-06-22 Conversagent, Inc. Methods and apparatus for contextual advertisements in an online conversation thread
US7356567B2 (en) 2004-12-30 2008-04-08 Aol Llc, A Delaware Limited Liability Company Managing instant messaging sessions on multiple devices
US9497600B2 (en) 2005-10-28 2016-11-15 Hewlett Packard Enterprise Development Lp Service chaining
US20070174246A1 (en) 2006-01-25 2007-07-26 Sigurdsson Johann T Multiple client search method and system
US7503007B2 (en) 2006-05-16 2009-03-10 International Business Machines Corporation Context enhanced messaging and collaboration system
US9413590B2 (en) 2006-08-22 2016-08-09 Orange Method for management of a secured transfer session through an address translation device, corresponding server and computer program
US9318108B2 (en) 2010-01-18 2016-04-19 Apple Inc. Intelligent automated assistant
US7996855B2 (en) 2006-09-15 2011-08-09 Oracle International Corporation Personal messaging application programming interface for integrating an application with groupware systems
US7921214B2 (en) 2006-12-19 2011-04-05 International Business Machines Corporation Switching between modalities in a speech application environment extended for interactive text exchanges
US8331351B2 (en) 2007-01-05 2012-12-11 International Business Machines Corporation Communicating with session initiation protocol (SIP) application sessions using a message-oriented middleware system
US7286661B1 (en) 2007-05-01 2007-10-23 Unison Technologies Llc Systems and methods for scalable hunt-group management
US8543565B2 (en) 2007-09-07 2013-09-24 At&T Intellectual Property Ii, L.P. System and method using a discriminative learning approach for question answering
US20100004004A1 (en) 2008-07-02 2010-01-07 William Browne-Swinburne System and Method for Matching User Preferences to Places of Interest
US8583810B2 (en) 2008-01-04 2013-11-12 Red Hat, Inc. Session affinity cache and manager
US20090234924A1 (en) 2008-03-14 2009-09-17 Microsoft Corporation Automatic Association of Messages with Conversations
US8238891B1 (en) 2008-05-01 2012-08-07 Wendy W. Tam Method and system for interactive delivery of data content to mobile devices
US8260637B2 (en) * 2008-10-03 2012-09-04 The Curators Of The University Of Missouri System and method for linking a web-based resource with an electronic medical record
US9858925B2 (en) 2009-06-05 2018-01-02 Apple Inc. Using context information to facilitate processing of commands in a virtual assistant
US8554567B2 (en) * 2009-08-21 2013-10-08 Voxeo Corporation Multi-channel interactive self-help application platform and method
US8948057B2 (en) 2009-12-15 2015-02-03 At&T Intellectual Property I, L.P. Securing uniform resource identifier information for multimedia calls
US8676565B2 (en) 2010-03-26 2014-03-18 Virtuoz Sa Semantic clustering and conversational agents
CN102870098B (zh) 2010-05-27 2015-09-30 株式会社日立制作所 经由通信网络向远程文件服务器传送文件的本地文件服务器及具有该文件服务器的存储系统
US9361604B2 (en) 2010-09-23 2016-06-07 Avaya Inc. System and method for a context-based rich communication log
US8943147B2 (en) 2010-12-15 2015-01-27 International Business Machines Corporation Sending a chat context to a recipient
US20120173566A1 (en) 2010-12-31 2012-07-05 Quora, Inc. Multi-functional navigation bar
US8914446B2 (en) 2011-04-05 2014-12-16 Avaya Inc. IM continuation across SIP sessions and across clients for point-to-point and multi-user chat
US20130103686A1 (en) 2011-10-21 2013-04-25 Startup Productions, Llc Method and apparatus for interest matching, discovery, communication and collaboration
US8732810B2 (en) 2011-10-27 2014-05-20 Cellco Partnership IP push platform and connection protocol in a push notification framework
KR101402506B1 (ko) * 2011-12-01 2014-06-03 라인 가부시키가이샤 인스턴트 메시징 어플리케이션을 이용한 대화형 정보제공 시스템 및 방법
WO2013089740A1 (en) 2011-12-15 2013-06-20 Intel Corporation Evolving metadata
US20150172228A1 (en) * 2012-04-17 2015-06-18 George Zalepa Method and system for communicating information over a network
US9575963B2 (en) 2012-04-20 2017-02-21 Maluuba Inc. Conversational agent
US20120296638A1 (en) 2012-05-18 2012-11-22 Ashish Patwa Method and system for quickly recognizing and responding to user intents and questions from natural language input using intelligent hierarchical processing and personalized adaptive semantic interface
CN102752388B (zh) * 2012-06-29 2016-12-28 百度在线网络技术(北京)有限公司 基于浏览器的交互系统、方法、浏览器和云端服务器
US20140122618A1 (en) 2012-10-26 2014-05-01 Xiaojiang Duan User-aided learning chatbot system and method
US20140122083A1 (en) 2012-10-26 2014-05-01 Duan Xiaojiang Chatbot system and method with contextual input and output messages
KR20140054481A (ko) 2012-10-26 2014-05-09 삼성전자주식회사 전자장치에서 메시지 대화를 위한 방법 및 장치
WO2014089539A1 (en) 2012-12-07 2014-06-12 Genesys Telecommunications Laboratories, Inc. Cross-channel conversations with context aware transition between channels
US9875494B2 (en) 2013-04-16 2018-01-23 Sri International Using intents to analyze and personalize a user's dialog experience with a virtual personal assistant
WO2014183035A1 (en) 2013-05-10 2014-11-13 Veveo, Inc. Method and system for capturing and exploiting user intent in a conversational interaction based information retrieval system
US20150039675A1 (en) 2013-07-31 2015-02-05 Microsoft Corporation Messaging over http protocol for data exchange
US9015730B1 (en) 2013-12-17 2015-04-21 International Business Machines Corporation Natural language access to application programming interfaces
JP2017517063A (ja) 2014-04-24 2017-06-22 バークレイズ バンク ピーエルシー インスタントメッセージングシステムおよび方法
CN103944923A (zh) * 2014-05-14 2014-07-23 沈文策 网络信息处理系统及方法
US9705832B2 (en) 2014-08-27 2017-07-11 Lenovo (Singapore) Pte. Ltd. Context-aware aggregation of text-based messages
US11651242B2 (en) 2014-08-27 2023-05-16 International Business Machines Corporation Generating answers to text input in an electronic communication tool with a question answering system
US10116596B2 (en) 2014-09-29 2018-10-30 International Business Machines Corporation Personalizing data system components and data sources as chatbots in a group chat session
US20180302437A1 (en) 2014-11-13 2018-10-18 Cleafy S.r.l. Methods of identifying and counteracting internet attacks
US10437835B2 (en) 2014-12-18 2019-10-08 International Business Machines Corporation Scoring attributes in a deep question answering system based on syntactic or semantic guidelines
US9608975B2 (en) 2015-03-30 2017-03-28 Shape Security, Inc. Challenge-dynamic credential pairs for client/server request validation
US10606848B2 (en) * 2016-04-11 2020-03-31 Facebook, Inc. Techniques for device configuration using messaging history information
CN109076010B (zh) 2016-06-21 2021-05-28 甲骨文国际公司 互联网云托管的自然语言交互式消息传送系统用户解析器
CN109155748B (zh) 2016-06-21 2021-06-08 甲骨文国际公司 互联网云托管的自然语言交互式消息传送系统服务器协作
EP3472978B1 (en) 2016-06-21 2021-12-15 Oracle International Corporation Internet cloud-hosted natural language interactive messaging system sessionizer
JP6917446B2 (ja) 2016-09-16 2021-08-11 オラクル・インターナショナル・コーポレイション 意図判断を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム

Also Published As

Publication number Publication date
EP3472979B1 (en) 2021-11-24
CN109076010B (zh) 2021-05-28
CN109076010A (zh) 2018-12-21
US10491547B2 (en) 2019-11-26
EP3472979A1 (en) 2019-04-24
WO2017222616A1 (en) 2017-12-28
JP2019528495A (ja) 2019-10-10
US20170366481A1 (en) 2017-12-21

Similar Documents

Publication Publication Date Title
JP7228668B2 (ja) インターネットクラウドでホストされる自然言語による対話型メッセージングシステムサーバ連携
JP7068195B2 (ja) インターネットクラウドでホストされる自然言語による対話型メッセージングシステムセッション化部
JP6952060B2 (ja) インターネットクラウドでホストされる自然言語による対話型メッセージングシステムユーザリゾルバ
KR102196894B1 (ko) 모바일 디바이스와 모바일 클라우드 서비스 간의 동기화를 위한 인프라스트럭처
US10614468B2 (en) Event-based score processing
US10019717B2 (en) Prioritizing threads for agent routing
JP6404911B2 (ja) ネットワーク通信環境における仲介主体のための信頼できるメッセージングのための手法
JP6442073B2 (ja) 顧客関係性管理データに基づいて推奨される登録簿
US9972024B2 (en) Customer insight hub for multi-channel customer engagement solutions
US20170024680A1 (en) Multi-dimensional approach to agent assignment
US20160036977A1 (en) Dynamic selection of optimum customer engagement channel
US10015120B2 (en) Providing message delivery services between requestors and providers
US9430319B2 (en) Traffic capacity based optimization of SOA fault recovery using linear programming model

Legal Events

Date Code Title Description
A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20200311

A621 Written request for application examination

Free format text: JAPANESE INTERMEDIATE CODE: A621

Effective date: 20200311

A977 Report on retrieval

Free format text: JAPANESE INTERMEDIATE CODE: A971007

Effective date: 20210125

A131 Notification of reasons for refusal

Free format text: JAPANESE INTERMEDIATE CODE: A131

Effective date: 20210202

A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20210407

TRDD Decision of grant or rejection written
A01 Written decision to grant a patent or to grant a registration (utility model)

Free format text: JAPANESE INTERMEDIATE CODE: A01

Effective date: 20210831

A61 First payment of annual fees (during grant procedure)

Free format text: JAPANESE INTERMEDIATE CODE: A61

Effective date: 20210927

R150 Certificate of patent or registration of utility model

Ref document number: 6952060

Country of ref document: JP

Free format text: JAPANESE INTERMEDIATE CODE: R150

R250 Receipt of annual fees

Free format text: JAPANESE INTERMEDIATE CODE: R250

R250 Receipt of annual fees

Free format text: JAPANESE INTERMEDIATE CODE: R250